Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 718 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  718 reviews

Customer review rating 4.5/5

Kirvind G. Solo - Confirmed reviews ALL

Pleasant stay.

Dear Kirvind G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and had a pleasant experience. It is always our aim to provide a memorable stay for our guests. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

M A. R. Couples - Confirmed reviews ALL

I stayed at Mercure Budapest Castle Hill to celebrate my marriage anniversary and enjoy A. day off, and it turned out to be an absolutely wonderful experience. The hotel surprised us by beautifully decorating the room and welcoming us with wine, A. lovely wish card, and fresh fruits. The complimentary minibar inside the room was A. fantastic touch and was refilled every day, which made us feel truly taken care of. The reception staff were super amazing, very kind, welcoming, and professional. Unfortunately, I forgot to ask their names (they may have been trainees), but they genuinely deserve special appreciation. Their warm attitude and excellent service made our stay truly memorable. Thank you to the entire team for making our anniversary so special. I highly recommend this hotel and would happily stay here again.

Dear M A. R., Thank you very much for your kind words regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you chose our hotel to celebrate your marriage anniversary and that your experience was so positive. It is wonderful to know that you enjoyed the special room decoration and the complimentary amenities we provided. We strive to create memorable moments for our guests, and it is gratifying to hear that our team was able to contribute to your celebration. Your appreciation for our reception staff will be shared with them, as their dedication to providing exceptional service is indeed commendable. Thank you once again for your recommendation. We look forward to welcoming you back for another memorable stay in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.0/5

Jasmin S. Business - Confirmed reviews ALL

Staff is friendly and professional. Hotel conditions are very good.

Dear Jasmin S., Thank you for your kind words regarding our friendly staff and the quality of our hotel. We are delighted to hear that you were satisfied with your stay at Mercure Budapest Castle Hill. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Milos C. Families - Confirmed reviews ALL

well-organized hotel in terms of business

Dear Milos C., Thank you for your positive feedback regarding our location and organization for business needs. It is gratifying to know that you found our hotel comfortable and well-suited for your purposes. We look forward to welcoming you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 1.0/5

Illia B. Couples - Confirmed reviews ALL

Please take this seriously: the hotel has STOPPED CONTROLLING QUALITY. For more than 2 years I stayed ONLY at Mercure Budapest Castle Hill and sometimes with my fiancée, because it used to be our ideal choice: perfect location, modern rooms, very comfortable soft beds, tasty breakfasts and genuinely pleasant service. NOW EVERYTHING (okay, except the soft beds) HAS BECOME VERY POOR. I’ve stayed here around 10 times. The last two bookings were via the ALL Accor platform, and the most recent stay was the worst. I sincerely hope this is NOT connected to ALL often offering the best prices, because it FELT like ALL guests are being placed in WORSE ROOMS than guests booking through Booking.com or other platforms where prices are higher. CHECK-IN / ROOM ALLOCATION: previously the website offered TWO DOUBLE-ROOM STYLES (PINK and BLUE). We booked the PINK one specifically because, from our repeated experience, it has a LARGE WINDOW AND A GREAT VIEW, while the BLUE one has a TINY WINDOW and basically a CONCRETE WALL (hidden behind a curtain). Despite our booking, we were told there were NO ROOMS AVAILABLE and we were placed in the BLUE ROOM. CLEANLINESS (OR LACK OF IT): the floor was so dirty that our WHITE SOCKS TURNED GREY within minutes. We requested cleaning immediately. Someone came later, but the floor situation DID NOT IMPROVE, DUST BUNNIES stayed where they were. SPOILER: during an entire week we NEVER SAW PROPER VACUUMING OR MOPPING. As a “welcome gift” we also got STAINED CUPS AND COFFEE SPOONS clearly left from previous guests. From what I’ve seen (including a previous stay), cups/spoons are sometimes JUST RINSED IN THE ROOM WITHOUT DETERGENT. That’s not housekeeping — THAT’S A BASIC HYGIENE FAILURE. HOUSEKEEPING RELIABILITY: several times our room was simply NOT CLEANED, even though we hung the “PLEASE CLEAN” sign (how do you “forget” that?). One day we were refused cleaning because housekeeping had already left. When we asked for fresh towels at least, we were told to GO TO RECEPTION AND PICK THEM UP OURSELVES. Another time, the room wasn’t cleaned and the BED LINEN WAS NOT CHANGED, despite us personally asking the receptionist in the morning. After more than 6 hours nothing was done, a different receptionist later said the request was likely FORGOTTEN and then she sent someone only to change towels and linens (again: STILL NO REAL FLOOR CLEANING). BATHROOM / MAINTENANCE: the shower head was PEELING AND DIRTY, and there was MOULD where the walls and floor meet in the shower area. Also: in the evenings there was often NO HOT WATER. Just LUKEWARM water with WEAK PRESSURE. ROOM CONDITION: stains on the walls, and, worst of all, STAINS ON THE SOFA. We honestly hoped these were NOT related to any biological fluids. BREAKFAST: this used to be a strong point. NOT ANYMORE. Quality and selection have dropped noticeably. About 30 minutes before breakfast ends, many items are already GONE and staff REFUSE TO REFILL them. The PANCAKE MACHINE is turned off BEFORE breakfast ends. Once the pancake mix ran out about 40 minutes before the end and staff REFUSED TO REPLACE it. Juice dispensers that used to serve proper juice now produce something that tastes like WATER LIGHTLY DILUTED WITH JUICE, calling it “juice” is generous. Also: a 4-slot toaster where ONLY 2 SLOTS WORK, while the breakfast room is now SHARED WITH IBIS GUESTS (WHY??), creating huge queues. Mercure guests PAY SIGNIFICANTLY MORE than Ibis guests, yet everyone stands in the same lines, in the same overcrowded space, even when people are rushing to events. NIGHT NOISE: we were placed on the highest 8th floor, but there are ADDITIONAL FLOORS ABOVE. Every night there was loud BANGING AND SHOUTING, enough to wake us. Reception confirmed those floors exist but said they CAN’T DO ANYTHING and CAN’T MOVE US, only “if a room becomes available in our category.” IN SUMMARY: the hotel used to care about guest comfort. There used to be COMPLIMENTARY WATER in the room (now it’s gone, while prices are higher). I even remember times with a COMPLIMENTARY MINI-BAR with a few drinks, small details that showed respect for guests. Today the issue is no longer “missing extras”, it’s BASIC HOTEL STANDARDS: HYGIENE, HOUSEKEEPING, MAINTENANCE, BREAKFAST OPERATIONS, AND QUIET AT NIGHT. This was likely our LAST STAY. Sadly, our favourite hotel in Budapest is FALLING APART right in front of us.

Dear Illia B., Thank you for taking the time to provide feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely regret to learn that your experience did not meet your expectations, especially given your history with our hotel. I appreciate your comments concerning the cleanliness and maintenance of your room. Please be assured that we take such matters seriously, and I will relay your observations to our housekeeping team for thorough review. It is disappointing to hear that you experienced issues with room allocation and that your specific preferences were not honored. I understand how important these details are for our returning guests. Regarding the breakfast experience, your feedback about the quality and variety will be reviewed with our food and beverage team to ensure improvements can be made. I also apologize for the noise disturbances during your stay; this is not the level of comfort we aim to provide. Your loyalty to our hotel has been greatly valued, and I hope you will consider giving us another opportunity in the future. Kind regards, Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 447 reviews 9.3/10 Location
  • 533 reviews 6.5/10 Room
  • 393 reviews 7.5/10 Service
  • 9 reviews 7.5/10 WiFi
  • 309 reviews 4.6/10 Comfort
  • 259 reviews 7.7/10 Breakfast
  • 200 reviews 5.7/10 Cleanliness
  • 112 reviews 8.8/10 Vibe

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