Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,662 reviews

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Novotel Wollongong Northbeach - Image 1
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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

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Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,662 reviews

TripAdvisor Rating  4.1/5  1,211 reviews

Customer review rating 5.0/5

Melinda R. Families - Confirmed reviews ALL

Staff are lovely an close to everything

Dear Melinda, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that your service encounters were friendly, particularly your encounters in the Palisade restaurant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Guest Relations

Customer review rating 4.5/5

Maria V. Families - Confirmed reviews ALL

The hotel looked very festive with beautiful Christmas decorations. The staff were friendly and accomodating.

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that your service encounters were both friendly and accommodating and that your enjoyed the array of Christmas decorations throughout the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Guest Relations

Customer review rating 5.0/5

Joyce P. Friends - Confirmed reviews ALL

I found the staff to be extremely friendly and helpful. Having stayed in many hotels, I found the Novotel was the only one to provide a snack with which to have one's cup of teea. A small detail, but an important one.

Dear Joyce, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that your service encounters were extremely helpful and friendly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Guest Relations

Customer review rating 5.0/5

Katarina M. Business - Confirmed reviews ALL

Staff were extremely helpful and accommodating

Dear Katarina M., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback regarding our lovely staff and our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Guest Relations

Customer review rating 0.5/5

Kathleen T. Business - Confirmed reviews ALL

Once the balcony doors are shut - there is a gap of some sort that permits a wailing sound in the room. The only way that the sound can be stopped is to open the balcony doors. There are no insect screens and there are multiple bird life which roost on the balconies (sea gulls, pigeons and yellow crested cockatoos). The noise is deafeningly loud. It is impossible to sleep. I was so sleep deprived that at 1.00am - I asked Reception if I could move rooms. I was taken to several rooms - same floor - same sort of room - a balcony with a sea view. ALL rooms had the same building fault. It sounded as if there was drone, or a loud air-conditioner right outside each room. However, once the sliding door was opened - the noise stopped - so this is clearly a building design fault. The weather was calm. There was no wind. Heaven knows what the level of the disruptive noise would be - if there was any level of wind!! I will never book into this hotel again. I was unable to sleep for the two nights that I was there.

Dear Kathleen T., Thank you for taking the time to provide this detailed feedback regarding your recent stay at the Novotel Wollongong Northbeach. I am sincerely sorry to hear that your experience fell below our usual high standards, and we apologise sincerely for the inconvenience. The disturbances you encountered in your room, particularly the noise impacting your sleep, are very concerning. We understand how important a comfortable and quiet environment is, and I apologise that we were unable to provide this during your stay. Your comments have been passed on to our Engineering team for thorough review, as this is certainly not the level of comfort we aim to deliver. I also regret that other aspects of your room and stay did not meet expectations. Please rest assured that your feedback regarding amenities, room presentation, and in-room services has been shared with the relevant teams for improvement. While we have moved toward more sustainable practices, all single-use toiletries and amenities—including shower caps, toothbrushes, toothpaste, robes, and slippers—remain available upon request. I am sorry this was not made clear to you. We understand your concerns regarding value and the overall impression this stay left you with. Your comments are extremely important in helping us identify areas where we must do better. Thank you again for bringing these matters to our attention. Although we recognise the impact this experience had, we do hope you may consider giving us another opportunity in the future to provide a much more comfortable and enjoyable stay. Sincerely, Guest Relations

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Other web-users rate our hotel

  • 1,365 reviews 8.7/10 Location
  • 2,266 reviews 7/10 Room
  • 1,671 reviews 8.3/10 Service
  • 146 reviews 3.5/10 WiFi
  • 988 reviews 5.5/10 Comfort
  • 671 reviews 6.1/10 Cleanliness
  • 498 reviews 4/10 Value
  • 433 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.