Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,153 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,153 reviews

Customer review rating 3.5/5

Kunal S. Families - Confirmed reviews ALL

Overall resort facilities are good but rooms need refurbishing. Average stay for a luxury price.also no Accor benefits or discounts applicable on easter long weekends.

Hi Kumal, Thanks for sharing your experience, it's great to receive feedback! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Renovations for the resort will be commencing soon, and your comments are appreciated as we look to enhance the guest experience. We hope to welcome you back again soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 4.5/5

Anil R. Families - Confirmed reviews ALL

Relaxing and enjoyable

Hi Anil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 2.0/5

Sue V. Families - Confirmed reviews ALL

The resort needs some serious maintenance, broken downpipes, rotting wood and looking very tired. The restaurant is now like going to a local pub for dinner. No service and the food is very average. For the price that you charge for staying at this resort it should be of a much higher standard. We were so looking forward to our stay and was absolutely shocked to see what it had become. How is it still achieving Novotel or 4 star level? I worked at the resort back in the 90's and always have enjoyed coming back as it's such a beautiful setting. I understand places change and evolve over the years but unfortunately this resort has changed for the worst. I do hope there are plans for maintenance/renovation as I and many others would hate to see this resort continue to be let go.

Customer review rating 5.0/5

Linda W. Solo - Confirmed reviews ALL

Perfect place for a retreat.Pure relaxation lazing next to the pool, enjoying the heated spa and walking around the luscious gardens. Access to beach nearby.

Hi Linda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 3.0/5

Lisa W. Families - Confirmed reviews ALL

Welcoming was nice. Rooms felt outdated. One room did not have air con. Peak period and no maintainance on duty.. Our dinner was OK. Rib's had hardly any meat. Limited wine menu. Pool toilets need revamping and cleaned regularly throughout the day. Strong urine smell. Plenty of staff just standing around talking. Overall we had a nice stay.

Hi Lisa, Thanks for sharing your experience, it's great to receive feedback! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Renovations for the resort will be commencing soon, and your comments are appreciated as we look to enhance the guest experience. We hope to welcome you back again soon. Sincerely, Kirsty Guest Service Agent

Other web-users rate our hotel

  • 1,076 reviews 8.5/10 Location
  • 2,895 reviews 4.7/10 Room
  • 2,321 reviews 6.7/10 Service
  • 32 reviews 1.2/10 WiFi
  • 1,304 reviews 4.5/10 Food
  • 1,086 reviews 3.1/10 Cleanliness
  • 1,009 reviews 5.2/10 Vibe
  • 936 reviews 4.1/10 Comfort

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