Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,126 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,126 reviews

TripAdvisor Rating  3.3/5  411 reviews

Customer review rating 2.0/5

Susan G. H. Couples - Confirmed reviews ALL

Accommodation needs to be better maintained. For $500+ per night I expect aircon to work and not have a leaking ceiling in bathroom.

Dear Susan, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear about the issues you encountered, as this falls short of the high standard of comfort we aim to provide. Please know that your comments have been passed on to our team and will be used to guide our ongoing improvements. We appreciate you taking the time to let us know, and we hope to have the opportunity to welcome you back for a more seamless experience. Sincerely, Niomi Front Office Supervisor Novotel Sunshine Coast Resort

Customer review rating 3.5/5

Jonathan V. Families - Confirmed reviews ALL

Rooms are very outdated. Breakfast was great, bar was great, however restaurant was very overpriced for what you got.

Dear Jonathan V., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our breakfast and bar offerings. However, we regret to hear that you found the rooms not up to your expectations and the restaurant pricing unsatisfactory. Your comments will be taken into consideration. Kind Regards, Marcel Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 2.0/5

Candy W. Families - Confirmed reviews ALL

Staff were amazing! Very expensive room rate for a not so clean room..and patio area quite dirty. No extra pillows, no broom, no extra blankets, fridge has no freezer so no ice, no jug in fridge for cold water. Dissapointing for over $400 for the night

Dear Ms. w., Thank you for sharing your feedback with us. I am very pleased to hear that you found our staff amazing, and I truly appreciate you mentioning it. I am very sorry that the cleanliness of your room and patio did not meet our standards. Your comfort is important to us, and I understand how disappointing it would be to arrive and find these issues, especially at the rate you paid. The concerns you raised about missing amenities such as extra pillows, blankets, and the lack of a freezer and water jug are also helpful for us to review. I have shared your comments with our Housekeeping and Facilities teams so we can address these matters and improve the experience for future guests. We hope to have the chance to welcome you back so we can provide you with the high level of comfort and attention that we strive for. Please do not hesitate to contact us if there is anything we can do to assist with a future stay. Kind regards, Marcel Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 3.5/5

Baker C. Business - Confirmed reviews ALL

I was concerned with the power outage. I had to find my way around the grounds in the dark

Dear C. Baker, Thank you for your feedback. We appreciate your kind words about our location. We understand that the power outage created challenges during your stay, and we regret any inconvenience it may have caused while navigating our grounds. Kind Regards, Marcel Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 4.5/5

Andrew B. Business - Confirmed reviews ALL

Top Spot

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piti Guest Service Agent

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Other web-users rate our hotel

  • 1,051 reviews 8.6/10 Location
  • 2,919 reviews 4.7/10 Room
  • 2,324 reviews 6.5/10 Service
  • 27 reviews 0.9/10 WiFi
  • 1,411 reviews 4.5/10 Food
  • 1,042 reviews 3.3/10 Cleanliness
  • 996 reviews 5.5/10 Vibe
  • 925 reviews 4.2/10 Comfort

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