Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,130 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,130 reviews

TripAdvisor Rating  3.3/5  412 reviews

Customer review rating 5.0/5

Ann O. Families - Confirmed reviews ALL

It was a great hotel. Will definitely be back.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Sunshine Coast Resort

Customer review rating 3.5/5

Katharyn W. Couples - Confirmed reviews ALL

Lovely hotel. Not a great location unless you have a car. It would be awesome if the hotel put on some shuttle buses to Mooloolaba. We ordered room service one night and it didn’t arrive. The lovely restaurant supervisor/manager Austin, kindly gave us a meal of our choice the following evening. I would have liked to have a restaurant with table service, we had to leave the restaurant to go to the bar during dinner to get drinks. The room was clean with nice amenities. Definitely would only stay here again if we had a car.

Dear Katharyn, Thank you for your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We appreciate your compliments on the cleanliness and amenities of your room, as well as the commendable service provided by our restaurant supervisor, Austin. We understand your concerns about the location and the absence of shuttle services to nearby attractions. While we currently do not offer shuttle transportation, we value your suggestion and will consider it for future enhancements. Additionally, we acknowledge your feedback regarding the dining experience and the process for obtaining drinks during your meal. We hope to welcome you back in the future, and we appreciate your understanding. Sincerely, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Poor Service

TripAdvisor rating 2.0/5

lauren c TripAdvisor review

We were there for a work christmas party under the name Lisa and Shane Keefe. We were extremely disappointed with the restaurant and bar setup. you have a very expensive menu and expect customers who are paying $52 a steak to get up and order at the counter and go to the bar to order there drinks. I understand this at a local pub or tavern but not at your resort, there should have been table service! We spent a small fortune there and could not believe the service that was not included, you really need to change this.

Customer review rating 5.0/5

Kerri-leigh F. Couples - Confirmed reviews ALL

A hiccup discovered late on the first night could have ruined our entire stay, but the staff went above and beyond.

Dear Kerri-Leigh, Thank you for your kind words regarding our staff's dedication. We are pleased to hear that their efforts made a positive impact on your stay despite the initial hiccup. Your feedback is greatly appreciated and will be shared with our team. Best regards, Novotel Sunshine Coast Resort

Customer review rating 2.5/5

Rebecca N. Couples - Confirmed reviews ALL

I had wanted to stay here for years and now I will tell everyone not to bother. The restaurant needs an overhaul. Lining up for a table number for half an hour then waiting once I'd found my own table to be served terrible food that was noticeably frozen packet fish. Very poor for a 4 star hotel that is right by the ocean. No actual service so it didn't feel like you were on holiday at a resort, it felt like I was at the RSL....even then Ive eaten far better food at the RSL!! And drinking beer from plastic is gross! The high tea was lovely but we werent allowed to add the drinks package which is ridiculous!!, and it was very quickly realised that your focus is not on your guests but only that of the conference attendees. The seating area was not relaxing and enjoyable at all, it was loud and tacky. Families in bathers screaming around us, conference people gathered around. Again, I did not feel like I was on holiday. You need to establish your identity, you can't be all of everything and charge an arm and a leg and expect your guests to just accept the sub par service and surroundings. There wasn't even any music playing!! The air-conditioning was not working in my overwater bungalow on check - in on a 35degree day! The person who cleaned and checked the room should have noticed this and had it running so we could arrive to a cool room. Again, that was a few hours of inconvenience and being uncomfortable and frustrated. And the disgusting stinking bin outside our room on a hot weekend!!! Cleaners would have smelt that and just ignored it! Breakfast - there were no hash browns and the potatoe chats were well over seasoned! There was no signage or suggestions from staff regarding omelette and eggs made to order! The plates are tiny and I had to awkwardly carry 2 plates because I couldn't fit my toast and eggs and bacon on one plate. I am extremely disappointed with our experience at twin waters. A compliment to Amber who was our waiter for our high tea. Her service was outstanding!! Very rare these days indeed. You are just a conference centre.

Dear Rebecca, Thank you for sharing your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We sincerely apologize for the disappointing experience you encountered during your visit. We strive to provide a memorable dining experience, and your insights will be taken into consideration as we work to improve our service. I also appreciate your positive note regarding Amber's service during high tea; it is always encouraging to hear of our staff making a positive impact. Your feedback is invaluable as we seek to enhance our guest experience. I hope you might reconsider and give us another opportunity in the future. Best regards, Niomi Front Office Supervisor Novotel Sunshine Coast Resort

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Other web-users rate our hotel

  • 1,058 reviews 8.6/10 Location
  • 2,946 reviews 4.6/10 Room
  • 2,347 reviews 6.5/10 Service
  • 30 reviews 0.7/10 WiFi
  • 1,417 reviews 4.5/10 Food
  • 1,053 reviews 3.1/10 Cleanliness
  • 1,004 reviews 5.4/10 Vibe
  • 937 reviews 4.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.