Mercure Bordeaux Aeroport Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,803 reviews

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Mercure Bordeaux Aeroport Hotel - Image 1
Mercure Bordeaux Aeroport Hotel - Image 2
Mercure Bordeaux Aeroport Hotel - Image 3
Mercure Bordeaux Aeroport Hotel - Image 4
1 avenue Charles Lindbergh, 33700 MERIGNAC, France

Description

Hotel extras

  • Secure parking with green spaces and EV charging stations

  • Fitness room

  • Airport shuttle available from 7am to 7pm Monday to Friday

  • Refined dining with local flavors

  • Large terrace

Our accommodation(s)

Hotel location

Mercure Bordeaux Aeroport Hotel

1 avenue Charles Lindbergh
33700 MERIGNAC
France

GPS:44.835513, -0.691978

Telephone
Fax +33 5 56 34 30 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SPIRIT

Our restaurant, which can accommodate up to 120 people, invites you to enjoy a relaxing atmosphere from Monday lunchtime to Friday evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,803 reviews

TripAdvisor Rating  3.5/5  773 reviews

Bad stay

Customer review rating 1.5/5

Sené Business - Confirmed reviews ALL

Room really not clean, and what a bathroom from the last century... Breakfast not at the level

Perfect location close to the airport

Customer review rating 5.0/5

Karin Business - Confirmed reviews ALL

I had an early flight so it seemed a good idea to stay near the airport. Definitely less stressful and the hotel have a shuttle to the terminal. Comfortable bed, so I set off on my journey rested.

Near to the tramway

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

It's the first time that I would like to write this long comment. Staffs weren't very welcoming, haughty, cold and lack of smile. We reserved a privilege room for 2 night but we didn't feel any privilege at all, far from it. The temperature in the room was hot for us, impossible to use air-conditioned, we understand that we are in winter period but in the room was hot and we couldn't get a good night sleep. The next day of our stay, there wasn't refill for mini bar in the room. At the bar, when we would like to get our welcoming drinks Accor Gold member, we were informed by the receptionist that we will get only 1 drink even we were 2 to stay there, so I explained that in every hotels we have stayed in France or any countries, whenever we reserve a room for 2 persons, we will get 2 drinks. Then the receptionist responded, at this hotel, they receive many customers and if they give away 2 welcome drinks to every guests Accor. They will be ruined! And those hotels where have given us 2 drinks, they were probably little hotels, so that's why they could give those drinks away. I was stunned with her responses. I explained further that those hotels that she was talking about, they are also 4 stars hotels as Mercure and included Mercure in other cities itself.. Moving on to the bar, we went to get a welcoming drink, I asked a glass of wine, I standed in front the bar and instead of pouring the wine from the bottle, the barman turned around and took a glass of wine behind the counter and said to me "Oh this has been poured not even 15 minutes ago" I was stunned again, it is unacceptable. This glass of wine could be from the last customer who refused to take it or it could be contaminated or whatever. After all this experience, I can only assume that this hotel would do anything to cut their costs, but that's only my opinion. If you want to stay at Mercure, please run away from this branch. Even in more smaller hotels, we had got better services.

Mrs ALYSA M., Thank you for taking the time to tell us about your experience at the Mercure Bordeaux Aéroport hotel. We are very sorry that your stay did not live up to your expectations and that several aspects of your experience did not meet your criteria. Firstly, we would like to apologise if the receptionist did not express herself adequately regarding the welcome drink. Unfortunately she was not aware of the precise procedures and did not word her response correctly. In accordance with the rules of the Accor loyalty programme, the welcome drink is offered exclusively to the person holding the loyalty card, and not to all the occupants of the room. We understand that this may seem restrictive and thank you for your feedback, which will help us to better inform our guests in the future. We are also sorry that you did not find the expected comfort regarding the room temperature. Our hotel is currently equipped with a central heating system, which prevents guests from being able to adjust the temperature to their liking. However, we have taken note of your comment and plan to install individual air conditioning and heating in each room in the future for greater comfort. With regard to the mini-bar and the management of drinks at the bar, we sincerely regret the inconvenience you have experienced. Indeed, we strive to offer an impeccable service, and it is regrettable that this experience has left a bad impression. We are taking note of your comments to improve the quality of our bar service and ensure the satisfaction of our customers. We would be delighted to welcome you back to our establishment. If you would like to give us a second chance, please contact us directly by email at the following address: h1…, so that we can ensure that your next stay is as pleasant as possible. We look forward to seeing you again. Please accept, Madam, the assurances of our highest esteem. Elsa MARANDE General Manager

Pleasant stay

Customer review rating 3.5/5

R S. Families - Confirmed reviews ALL

Check in quick, room good, evening meal OK, check out quick.

Sir S., Thank you for taking the time to share your feedback after your stay at the Mercure Bordeaux Aéroport. We hope to welcome you back to our hotel very soon! Sincerely, Elsa MARANDE General Manager

Very comfortable hotel

Customer review rating 4.5/5

Mark Couples - Confirmed reviews ALL

Excellent two nights. Good comfortable room and a classy restaurant. Well situated for visiting the coast and Bordeaux town during the same visit

Sir H., Thank you for taking the time to share your feedback after your stay at the Mercure Bordeaux Aéroport. We hope to welcome you back to our hotel very soon! Sincerely, Elsa MARANDE General Manager

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Other web-users rate our hotel

  • 449 reviews 9.5/10 Location
  • 705 reviews 6.3/10 Room
  • 787 reviews 8.6/10 Service
  • 9 reviews 3.8/10 WiFi
  • 235 reviews 7.6/10 Breakfast
  • 204 reviews 5.6/10 Cleanliness
  • 8 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.