Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.1/5 1,185 reviews

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80 Avenue J F Kennedy, 33700 MERIGNAC, France

Description

Hotel extras

  • Swimming pool open from May 5, 2026 to October 4, 2026

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Tram F in front of the hotel. Direct line to the airport and train station.

Our accommodation(s)

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Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,185 reviews

Customer review rating 4.0/5

Haarla E. Business - Confirmed reviews ALL

Evething worked as expected.

Dear Haarla, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our location and that everything met your expectations throughout your visit. Providing a seamless and comfortable experience for our guests is exactly what we strive for every day. We also appreciate your positive ratings regarding your reservation experience, check-in process, accommodation, breakfast, and our team's service. Your recognition is a great encouragement for all of us. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member. We truly value your trust and look forward to welcoming you back on your next business trip. Kind regards, Clara - Room Division Manager

Customer review rating 1.0/5

Richard H. Couples - Confirmed reviews ALL

1. In my online booking request I expressly asked for a quiet room, as far away from public areas as possible. I was allocated room 135, which is next to reception, the gym and the ground floor toilets. On return to Reception I was moved to an acceptable room. 2. We had dinner in the hotel. It took over an hour for them to serve a cold burger. i complained, and the same burger was returned a few minutes later, still cold. They took it back and returned it again a few minutes later, still cold. I then said they should start again and, eventually, a new burger was served, but it was under-cooked. They discounted the bill but the attitude of the manageress was poor; there should have been no bill, not a negotiation. Other customers were also complaining. Just a dreadful evening.

Dear Mr H., Thank you for taking the time to share such a detailed review following your stay at Novotel Bordeaux Mérignac. We are truly sorry to read that your experience did not meet your expectations, particularly as a loyal Accor guest. Please accept our sincere apologies for the inconveniences you encountered. We regret the initial allocation of a room that did not correspond to your request for a quiet location. We are however glad that our reception team was able to relocate you to a more suitable room, but we fully understand that this should have been anticipated in the first place. We are especially concerned by your feedback regarding your dinner experience. The delays in service, the repeated issues with the burger, and the final quality of the dish you received are clearly not in line with the standards we aim to deliver. Your comments regarding the attitude of the management have also been taken very seriously, as we fully agree that this situation should have been handled with greater attentiveness and professionalism. Please be assured that your feedback has been shared with both our restaurant and front office teams so that corrective actions can be taken, particularly regarding service execution, communication, and guest recovery. We are nevertheless pleased that you found the accommodation, cleanliness, breakfast, and Wi-Fi satisfactory once settled in a quieter room. We sincerely regret that this stay has affected your perception of our hotel and the Novotel brand, and we would welcome the opportunity to regain your trust during a future visit. Kind regards, Clara - Room Divison Manager

Customer review rating 4.5/5

M. D. E. Families - Confirmed reviews ALL

Check in took longer than normal because there were a large number of people without reservations (there were eight ahead of us). Laetitia worked diligently but still took time to welcome each one.

Dear Mr. E., Thank you for your positive feedback regarding your recent stay at Novotel Bordeaux Merignac. We appreciate your understanding of the check-in process, especially during busy periods with guests arriving without reservations. Laetitia's dedication to providing a warm welcome is commendable, and we are pleased that you recognized her efforts. We look forward to welcoming you back in the future. Best regards, Clara - Room Division Manager

Customer review rating 1.5/5

Frederick D. Business - Confirmed reviews ALL

AC not working. 26c in the room. Opening the window not an option… noise outside.

Dear Frederick, Thank you for sharing your feedback regarding your recent stay at Novotel Bordeaux Merignac. I apologize for the discomfort you experienced with the air conditioning and the noise from outside. We understand how important a restful environment is for our guests. Your comments will certainly be taken into consideration as we continually strive to improve our facilities and services. Best regards, Clara - Room Division Manager

Customer review rating 4.5/5

Midori C. Couples - Confirmed reviews ALL

The location was perfect after a late arrival at Bordeaux airport. Only a two stop tram ride.

Dear Midori, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that our location perfectly met your expectations, especially after your late arrival at Bordeaux Airport. Our proximity to public transport is indeed a great advantage, and we are pleased that it contributed to making your stay more convenient. We look forward to welcoming you again very soon. Kind regards, Clara - Room Division Manager

Other web-users rate our hotel

  • 320 reviews 9.1/10 Location
  • 688 reviews 5.3/10 Room
  • 582 reviews 8.2/10 Service
  • 12 reviews 1.6/10 WiFi
  • 247 reviews 8.5/10 Breakfast
  • 223 reviews 5/10 Cleanliness
  • 171 reviews 5/10 Vibe

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