Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.0/5 1,014 reviews

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Description

Hotel extras

  • Hotel refurbished in 2024

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Heated outdoor pool - Tram F is near the hotel.

Our accommodation(s)

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Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,014 reviews

TripAdvisor Rating  3.1/5  19 reviews

Customer review rating 0.5/5

Alan M. Families - Confirmed reviews ALL

Toilet smelled strongly of stale urine and was dirty. plastic underbid sheet made for sweaty night. Entire hotel appeared grubby, needed deep clean and total rehab. Easily the worst Accor hotel we've ever stayed in. Even though All Accor loyalty booking site stated price from Euros 86, charged over Euros 200 at reception for B&B.

Dear Alain, Thank you for taking the time to share your detailed feedback. I am sincerely sorry to read that your stay did not meet your expectations nor the standards of the Accor group. The issues you reported, particularly regarding cleanliness, are unacceptable. As Room Divison Manager, I have immediately implemented corrective actions with the relevant teams, including reinforced room inspections and a strict reminder of our quality procedures. Your comments regarding the welcome, catering services and pricing have also been shared with hotel management for further review. In order to discuss your experience more personally and to offer you a commercial gesture as compensation, I kindly invite you to contact me directly at the following email address: h0… I remain at your disposal and hope to have the opportunity to regain your trust on a future stay. Kind regards, Clara - Room Divison Manager

Customer review rating 4.5/5

Sibylle D. /. Families - Confirmed reviews ALL

Super!

Chère Sybille, Chère Madame D., Nous vous remercions sincèrement d’avoir pris le temps de partager votre retour si positif à la suite de votre séjour parmi nous. Nous sommes ravis de lire que vous avez passé un séjour agréable en famille et que l’ensemble de nos services — de l’accueil au départ, en passant par le confort de l’hébergement, la propreté, le petit-déjeuner et la qualité de notre équipe — aient répondu à vos attentes. Nous sommes également heureux que vous ayez apprécié nos engagements en matière de développement durable ainsi que votre expérience au restaurant Hippopotamus et nos services additionnels, notamment le room service et l’espace fitness. Votre recommandation et vos excellentes notes sont une véritable source de motivation pour nos équipes. Ce sera un plaisir de vous accueillir de nouveau lors d’un prochain séjour. Bien cordialement, Clara - Responsable Hébergement

Customer review rating 3.5/5

Fred E. B. Business - Confirmed reviews ALL

My stay was ok, for European standard this average standard compared to price.

Dear Fred, Thank you for taking the time to share your experience following your stay at Novotel Bordeaux Merignac hotel. We are pleased to hear that our location suited your visit to Dassault and that you appreciated the quality of the Wi-Fi as well as the breakfast. We also take good note of your comments regarding the reception and the perceived value for money. Even if our team fully covers its duties, we understand that the level of experience you felt may influence your overall impression. Please rest assured that your feedback will be shared with our teams to further strengthen the quality of our welcome and guest support. Regarding the accommodation, your remark about it feeling “cleanish, oldish” is valuable and helps us better identify areas for improvement and modernization. Thank you as well for highlighting the positive aspects of your stay and for recommending our hotel. We hope to have the pleasure of welcoming you again and offering an experience even more aligned with your expectations. Kind regards, Clara - Room Divison Manager

Customer review rating 2.5/5

Jacques R. Business - Confirmed reviews ALL

Literie inconfortable

Cher Jacques, Tout d'abord, je vous remercie d’avoir partagé votre expérience suite à votre séjour au Novotel Bordeaux Mérignac, et également pour votre fidélité en tant que membre ALL – statut Gold. Je suis sincèrement navrée d’apprendre que votre confort n’a pas été au rendez-vous, notamment en raison de la literie et de l’attribution d’une chambre adaptée aux personnes à mobilité réduites. Cette situation n’est pas représentative de l’expérience que nous souhaitons offrir, en particulier à nos clients fidèles. Concernant votre remarque sur l’absence de bouteille d’eau, nous vous remercions de nous en avoir informés. Dans le cadre de nos engagements en matière de développement durable, notre hôtel met à disposition des fontaines à eau filtrée, disponibles dans les espaces communs, permettant à chacun de se servir librement et de remplir sa gourde ou une carafe. Nous regrettons que cette information ne vous ait pas été communiquée lors de votre séjour. Toutefois, je suis ravie de constater que l’accueil, le petit-déjeuner, le Wi-Fi ainsi que le départ vous ont donné satisfaction. Votre retour nous est précieux et nous vous remercions encore sincèrement. Nous espérons avoir le plaisir de vous accueillir prochainement afin de regagner pleinement votre confiance. Bien cordialement, Clara - Responsable Hébergement

Customer review rating 5.0/5

Paul Z. Families - Confirmed reviews ALL

Easy check in, friendly service and restaurant as part of the hotel

Dear Paul, Thank you so much for your kind words about Novotel Bordeaux Mérignac! We are very delighted to hear that you found our location convenient and enjoyed the easy check-in process. It is great to know that our team made a positive impression and that you had a nice experience at our restaurant. We hope to welcome you back soon for another enjoyable stay! Best regards, Clara - Room division manager

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Other web-users rate our hotel

  • 285 reviews 9.1/10 Location
  • 627 reviews 5.1/10 Room
  • 504 reviews 8.3/10 Service
  • 11 reviews 1.7/10 WiFi
  • 217 reviews 8.3/10 Breakfast
  • 200 reviews 5/10 Cleanliness
  • 161 reviews 4.9/10 Vibe
  • 144 reviews 5.5/10 Amenities

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