Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.0/5 1,060 reviews

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80 Avenue J F Kennedy, 33700 MERIGNAC, France

Description

Hotel extras

  • Swimming pool open from May 1, 2026 to October 4, 2026

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Tram F in front of the hotel. Direct line to the airport and train station.

Our accommodation(s)

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Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,060 reviews

Customer review rating 4.0/5

David P. Couples - Confirmed reviews ALL

Like the the hotel but super king beds would be a huge improvement. The escalators are very inconveniently located being nowhere near the lobby

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated our location, cleanliness, Wi-Fi, and the overall value of your stay. We also sincerely thank you for your constructive comments. Your suggestions regarding larger bed options and the location of the escalators have been noted, and we understand how these elements can impact comfort and convenience. We also appreciate your feedback about reception staffing at peak times; this has been shared with our management team as we continuously work to improve the arrival experience for our guests. At Novotel, we are committed to providing a comfortable and welcoming environment, and feedback such as yours helps us to enhance our services. We hope to have the pleasure of welcoming you again on a future visit to Bordeaux. Kind regards, Vanessa service réception

Customer review rating 4.0/5

Adrien C. Business - Confirmed reviews ALL

My reservation wasn’t recognised when I arrived but the staff sorted out a room

Dear Adrien, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Bordeaux Mérignac. We are pleased to read that you had a good stay and that you particularly appreciated the cleanliness of the hotel, the comfort of your room, the value for money, and our commitment to sustainability. Your positive ratings regarding our team, Wi-Fi, breakfast selection, and check-out experience are also truly appreciated. However, we sincerely apologise for the inconvenience you experienced upon arrival when your reservation was not initially recognised. While we are glad that our team was able to promptly arrange a room for you, we fully understand that this may have affected your check-in experience. Please rest assured that we take this matter seriously and will continue to work on preventing such situations in the future. We would also like to thank you for your loyalty as an ALL – Silver member. Your trust and your willingness to recommend both Novotel and our loyalty programme mean a great deal to us. We hope to have the pleasure of welcoming you back soon, whether for another business trip or a leisure stay. Kind regards, Clara - Room Divison Manager

Customer review rating 2.0/5

Antoine G. Business - Confirmed reviews ALL

The room was too cold and I couldn't get the temperature up. The bathroom was very old. The room needs a refresh. Staff was friendly. Hotel is quiet but getting old.

Cher Antoine, Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour professionnel parmi nous. Nous sommes sincèrement désolés pour l’inconfort rencontré dans votre chambre, notamment concernant la température et l’état de la salle de bain. Vos remarques sur le besoin de rafraîchissement de l’établissement ont bien été prises en compte. Nous regrettons également que certains aspects tels que le confort de la chambre, la propreté, le petit-déjeuner et le wifi n’aient pas été à la hauteur de vos attentes. Ces points font l’objet d’une attention particulière de notre part afin d’améliorer l’expérience globale de nos clients. Nous sommes toutefois ravis que vous ayez apprécié le calme de l’hôtel ainsi que la qualité de l’accueil et la disponibilité de notre équipe, qui reste un élément essentiel de notre engagement au quotidien. En espérant avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience plus conforme à vos attentes et à nos standards. Bien cordialement, Clara - Responsable Hébergement

Customer review rating 0.5/5

Alan M. Families - Confirmed reviews ALL

Toilet smelled strongly of stale urine and was dirty. plastic underbid sheet made for sweaty night. Entire hotel appeared grubby, needed deep clean and total rehab. Easily the worst Accor hotel we've ever stayed in. Even though All Accor loyalty booking site stated price from Euros 86, charged over Euros 200 at reception for B&B.

Dear Alain, Thank you for taking the time to share your detailed feedback. I am sincerely sorry to read that your stay did not meet your expectations nor the standards of the Accor group. The issues you reported, particularly regarding cleanliness, are unacceptable. As Room Divison Manager, I have immediately implemented corrective actions with the relevant teams, including reinforced room inspections and a strict reminder of our quality procedures. Your comments regarding the welcome, catering services and pricing have also been shared with hotel management for further review. In order to discuss your experience more personally and to offer you a commercial gesture as compensation, I kindly invite you to contact me directly at the following email address: h0… I remain at your disposal and hope to have the opportunity to regain your trust on a future stay. Kind regards, Clara - Room Divison Manager

Customer review rating 4.5/5

Sibylle D. /. Families - Confirmed reviews ALL

Super!

Chère Sybille, Chère Madame D., Nous vous remercions sincèrement d’avoir pris le temps de partager votre retour si positif à la suite de votre séjour parmi nous. Nous sommes ravis de lire que vous avez passé un séjour agréable en famille et que l’ensemble de nos services — de l’accueil au départ, en passant par le confort de l’hébergement, la propreté, le petit-déjeuner et la qualité de notre équipe — aient répondu à vos attentes. Nous sommes également heureux que vous ayez apprécié nos engagements en matière de développement durable ainsi que votre expérience au restaurant Hippopotamus et nos services additionnels, notamment le room service et l’espace fitness. Votre recommandation et vos excellentes notes sont une véritable source de motivation pour nos équipes. Ce sera un plaisir de vous accueillir de nouveau lors d’un prochain séjour. Bien cordialement, Clara - Responsable Hébergement

Other web-users rate our hotel

  • 294 reviews 9.3/10 Location
  • 656 reviews 5.4/10 Room
  • 541 reviews 8.4/10 Service
  • 11 reviews 2/10 WiFi
  • 230 reviews 8.4/10 Breakfast
  • 207 reviews 5.1/10 Cleanliness
  • 165 reviews 4.7/10 Vibe

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