Novotel Bordeaux Merignac Hotel 4 stars

The staff was really super friendly, from check-in to breakfast and checkout.

not very large choice for breakfast, and difficulties to have the time of dinner, but very sympathetic team

Hotel feels old (not renovated for a while) for a 4* hotel. The room is outdated (carpet, furniture, overall look and feel). No airport shuttle “due to covid”. I do not see the correlation at all cf. Public transportation running Last but not least: my water bottle in my room fridge had been open and was partially empty. A very poor stay.

The hotel room was not what we expected for Novotel 4*. Equipment and furniture was old and worn, specially the bathroom. Bed was uncomfortable, again old type. COVID19 breakfast was poor, barely a picnic bag, and still at normal price. Only the professionalism and kindness of your staff keep the level we were expecting.

I was very satisfied with the stay at Novotel Mérignac, considering the new lockdown regulations of the French government. Service was limited to a basic level, despite of this the staff did their outmost to make the best of my stay. The number of staff was downsized to 1, he had to take care of everything, which is not that obvious. But both the guy at the check-in and the young guy who had to take care of me for breakfast and check-out did a great job. So I would like to thank both of them, especially the young guy in the morning who gave me something extra for breakfast. I will certainly book this hotel again in the future!

nice and confortable hotel. staff is kind and they provide shuttle service to/from airport. rooms are not renewed, they are a bit tired and carpet was not clean. bathroom was quite old but clean. I had a problem with the shower they fixed quickly. The overall stay was fine.

Rather dissapointed by the overall conditions of this hotel. This hotel looks very old without any revamping and modernization for years. Especially carpets with many stains everywhere (corridors, bedrooms). I feel it pitty for Accor image (which I usually highly appreciate). However service was goog and Covid safety measures properly applied.

When we have a morning flight from Bordeaux we always stay the night before at this hotel. The staff are charming and friendly, the hotel is conveniently situated for the airport and the food in the restaurant is excellent.

Service at this hotel has definitely declined since the time I stayed earlier in the year. The focus is on business travellers and everything is geared toward that aim. As a result everything is a little hurried and impersonal. As an Accor Gold member I receive a welcome drink from the hotel. Travelling as a couple every other Accor hotel that I stay in offers drinks to both people on the booking. Not this one! One drink between two people. How do you choose. A double room booked for two people, but only one bottle of water to share. You definitely get the feeling that the hotel is run by the accountants. Service at the bar here is terrible. The barman was away from the bar during the busy early evening (6.30pm) service period (apparently making a phone call) resulting in six people waiting at the bar for fifteen minutes for service. Eventually the lady receptionist attempted to serve everyone. As a Gold level Accor member my wife and I were made to feel anything but welcome. Doubt we will stay again.

staff/rooms/cleanliness - all were fine and we enjoyed our stay overall, especially being so close to the airport however, the food quality was far below par and could only demonstrate the cooks' complete lack of professionalism/care (unedible crust of cheese left in burger - etc...) we had traveled to the same hotel outbound and this trip only confirmed our initial opinion

Rang the hotel at least 7 or 8 times. The number rang out, but no one answered. A number of other families were waiting for the hotel transfer. This is from 9pm till 9.30pm. We had specially stated our arrival time on the booking. We eventually got on the local Bordeaux bus and walked to the hotel.

Very little english, if any, spoken at reception. Found the front desk arrogant and not interested in helping, especially as we had two large suitcases and no clear directions to elevator which is quite a distance from reception. No toiletries in room and paper cups for coffee making - not eco friendly as was coated. Staff in restaurant and bar were completely different. Still no english but what a different attitude. We are Accor members and expect better or is it that Australian standards are higher.

We used this hotel as a start and finish for our cycle tour. The staff were very helpful collecting us and our bike luggage from the airport and storing our bike boxes for 5 days until our return the following weekend.

This is the fourth time I have stayed here, and it may well be my last. I was allocated the wrong room to start with, but this was rectified quite quickly. Minutes before dinner, the restaurant was still all in darkness, and it was difficult to find someone to serve a pre-dinner drink. Staff indifference was most pronounced at breakfast. When I arrived, there was nobody around to tell me how the breakfast worked. So I had to work it out for myself, and when the sole person on duty emerged from the kitchen, she was not in the least interested in the customers and promptly walked out of the restaurant. When I was checking out, I spotted her chatting to her colleagues in the office behind reception. I have seldom experienced such indifference. As I say, this was possibly my last visit to this hotel.

When we are leaving on a morning flight from Bordeaux we always stay here. The staff are charming and efficient, the rooms comfortable and you eat well there. It is also only a 5 minute shuttle trip to the airport.