Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.0/5 1,188 reviews

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Description

Hotel extras

  • Swimming pool open from May 5, 2026 to October 4, 2026

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Tram F in front of the hotel. Direct line to the airport and train station.

Our accommodation(s)

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Room 1

Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,188 reviews

Customer review rating 1.5/5

Shane M. Families - Confirmed reviews ALL

Dear Shane M., Thank you for taking the time to share your feedback. We have taken note of your comments, and we are sorry to learn that your experience didn't meet your expectations. It's a shame that these issues were not brought to our attention during your stay, as we would have appreciated the opportunity to discuss them with you at reception and do our best to find a solution. Your feedback has been shared with the relevant teams for review. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 5.0/5

Fenella D. Families - Confirmed reviews ALL

Chère Fenella D., Nous vous remercions pour vos commentaires positifs concernant votre séjour. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et que notre petit-déjeuner a répondu à vos attentes. Votre satisfaction est notre priorité. Cordialement, Thomy - Superviseur Réception Novotel Bordeaux Mérignac

Customer review rating 0.5/5

Paul R. Business - Confirmed reviews ALL

Dear Paul R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bordeaux Mérignac. I sincerely apologize that your experience didn't meet your expectations and for the various inconveniences you encountered during your visit. I regret to hear that the condition of your room and the functionality of the air conditioning unit did not provide the comfort we strive for. We would have appreciated it if you had come to speak with our reception team during your stay so we could have addressed the issue with your room and the air conditioning immediately. Additionally, I am disheartened to learn that the service at Hippopotamus fell short of the standards we aim to uphold. It would also have been preferable to discuss your dissatisfaction directly with our restaurant team at the time, so we could have taken the opportunity to assist you and improve your experience on the spot. It is truly a shame that we did not have the chance to intervene during your stay. Your feedback is invaluable, as it helps us identify areas for improvement. Thank you once again for your comments, and I hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 4.0/5

Haarla E. Business - Confirmed reviews ALL

Dear Haarla, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our location and that everything met your expectations throughout your visit. Providing a seamless and comfortable experience for our guests is exactly what we strive for every day. We also appreciate your positive ratings regarding your reservation experience, check-in process, accommodation, breakfast, and our team's service. Your recognition is a great encouragement for all of us. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member. We truly value your trust and look forward to welcoming you back on your next business trip. Kind regards, Clara - Room Division Manager

Customer review rating 1.0/5

Richard H. Couples - Confirmed reviews ALL

Dear Mr H., Thank you for taking the time to share such a detailed review following your stay at Novotel Bordeaux Mérignac. We are truly sorry to read that your experience did not meet your expectations, particularly as a loyal Accor guest. Please accept our sincere apologies for the inconveniences you encountered. We regret the initial allocation of a room that did not correspond to your request for a quiet location. We are however glad that our reception team was able to relocate you to a more suitable room, but we fully understand that this should have been anticipated in the first place. We are especially concerned by your feedback regarding your dinner experience. The delays in service, the repeated issues with the burger, and the final quality of the dish you received are clearly not in line with the standards we aim to deliver. Your comments regarding the attitude of the management have also been taken very seriously, as we fully agree that this situation should have been handled with greater attentiveness and professionalism. Please be assured that your feedback has been shared with both our restaurant and front office teams so that corrective actions can be taken, particularly regarding service execution, communication, and guest recovery. We are nevertheless pleased that you found the accommodation, cleanliness, breakfast, and Wi-Fi satisfactory once settled in a quieter room. We sincerely regret that this stay has affected your perception of our hotel and the Novotel brand, and we would welcome the opportunity to regain your trust during a future visit. Kind regards, Clara - Room Divison Manager

Other web-users rate our hotel

  • 324 reviews 9.1/10 Location
  • 695 reviews 5.3/10 Room
  • 590 reviews 8.2/10 Service
  • 13 reviews 1.4/10 WiFi
  • 247 reviews 8.8/10 Breakfast
  • 222 reviews 4.9/10 Cleanliness
  • 169 reviews 5/10 Vibe

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