Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.0/5 1,192 reviews

Best price
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Novotel Bordeaux Merignac - Image 1
Novotel Bordeaux Merignac - Image 2
Novotel Bordeaux Merignac - Image 3
Novotel Bordeaux Merignac - Image 4
80 Avenue J F Kennedy, 33700 MERIGNAC, France

Description

Hotel extras

  • Swimming pool open from May 5, 2026 to October 4, 2026

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Tram F in front of the hotel. Direct line to the airport and train station.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room - 1 double bed

Photo out of - Classic room - 1 double bed

Room with 1 double bed, free wifi, safe, courtesy tray. Bathroom with shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Room with 1 double bed or 2 single beds on request, free wifi, safe, courtesy tray. Bathroom with shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Joinable bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Room with 1 double bed and 1 single sofa bed with garden view, free wifi, safe, courtesy tray. Bathroom with shower.

  • Views:

    Garden View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Room with 1 double bed and 1 double sofa bed, free wifi, safe, courtesy tray. Bathroom with shower or bath.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Room with 1 double bed, free wifi, safe, courtesy tray. Bathroom with shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Room with 1 double bed garden view, free wifi, safe, Nespresso coffee maker. Bathroom with shower.

  • Views:

    Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room
  • Data port in roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

There's strength in numbers! Travel with friends or family and enjoy a good rate when booking 2 adjacent rooms.

Max. number of persons
4

Bedding

Double bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 137 rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 2 connecting rooms
  • 137 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children
  • Express Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

NOVOTEL BORDEAUX MERIGNAC

  • Outside
  • On site

CENTRE DE FITNESS

  • On site

Sports and leisure

Boules/petanque

  • On site

Boules/petanque

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 95 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

HIPPOPOTAMUS

Photo out of - HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Cooking style
French
Capacity
150
Accessibility
Accessible service
33700 Merignac, France
Telephone +33 5 57 53 13 30
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,192 reviews

Customer review rating 4.5/5

Paula F. Families - Confirmed reviews ALL

Dear Paula F., Thank you for your feedback regarding your recent stay. We appreciate your comments on cleanliness and our breakfast offerings. Your observations about the outdoor space and mosquitos will be noted for future improvements. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 4.5/5

Rhodri L. Families - Confirmed reviews ALL

Dear Rhodri L., Thank you for your kind feedback regarding your recent stay at Novotel Bordeaux Merignac. We are pleased to hear that you enjoyed our location, comfortable accommodations, and the amenities such as the pool. It is wonderful to know that the little bears made your children's stay special and that you appreciated the quality of our breakfast, specifically the scrambled eggs. We sincerely apologize for the inconvenience you experienced with the payment records at check-in. We understand how important it is for our guests to have a seamless experience, and your comments will be taken into account for our ongoing training efforts. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 1.5/5

Jan G. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Gregory T. Business - Confirmed reviews ALL

Cher Gregory T., Nous vous remercions pour vos commentaires élogieux. Il est toujours gratifiant de savoir que notre service a répondu à vos attentes. Votre satisfaction est notre priorité et nous espérons vous accueillir de nouveau très bientôt. Cordialement, Thomy - Superviseur Réception Novotel Bordeaux Merignac

Customer review rating 3.0/5

David C. Families - Confirmed reviews ALL

Dear David C., Thank you for taking the time to share your feedback despite these exceptional circumstances. We are truly sorry that your stay was interrupted by an incident that was entirely beyond our control. That said, we were surprised by your comment regarding our requests for reviews. We never pressure or insist that our guests leave feedback. It is possible that you received an automatic email from the booking platform you used, which unfortunately is outside of our control. We hope you made it home safely, and we thank you again for taking the time to share your experience. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Dear Paula F., Thank you for your feedback regarding your recent stay. We appreciate your comments on cleanliness and our breakfast offerings. Your observations about the outdoor space and mosquitos will be noted for future improvements. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 4.5/5

Rhodri L. Families - Confirmed reviews ALL

Pool was a bonus. Enjoyed the bed - little bears on the bed were a nice touch for the kids. very comforable. Onsite restaurant great. The scrambled eggs at breakfast were a triumph. Bravo chef - You should get a raise. Lost a point for not having out payment recorded on the system as we had paid the night before and the guy on reception couldnt find the payment, so we had to find our receipt to show him we had paid.

Dear Rhodri L., Thank you for your kind feedback regarding your recent stay at Novotel Bordeaux Merignac. We are pleased to hear that you enjoyed our location, comfortable accommodations, and the amenities such as the pool. It is wonderful to know that the little bears made your children's stay special and that you appreciated the quality of our breakfast, specifically the scrambled eggs. We sincerely apologize for the inconvenience you experienced with the payment records at check-in. We understand how important it is for our guests to have a seamless experience, and your comments will be taken into account for our ongoing training efforts. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 1.5/5

Jan G. Business - Confirmed reviews ALL

I was told that breakfast was available at 5AM, but it was not open, I was told the Tram will be available but no tram was available at that time to go to the airport!

Customer review rating 4.5/5

Gregory T. Business - Confirmed reviews ALL

Top

Cher Gregory T., Nous vous remercions pour vos commentaires élogieux. Il est toujours gratifiant de savoir que notre service a répondu à vos attentes. Votre satisfaction est notre priorité et nous espérons vous accueillir de nouveau très bientôt. Cordialement, Thomy - Superviseur Réception Novotel Bordeaux Merignac

Customer review rating 3.0/5

David C. Families - Confirmed reviews ALL

A bit difficult to say how good this hotel is as we were evacuated at 5am because of the fire. Obviously this is not the hotel’s fault but you do keep asking for a review, so here it is. You can stop asking now.

Dear David C., Thank you for taking the time to share your feedback despite these exceptional circumstances. We are truly sorry that your stay was interrupted by an incident that was entirely beyond our control. That said, we were surprised by your comment regarding our requests for reviews. We never pressure or insist that our guests leave feedback. It is possible that you received an automatic email from the booking platform you used, which unfortunately is outside of our control. We hope you made it home safely, and we thank you again for taking the time to share your experience. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 2.0/5

Gaspard P. Business - Confirmed reviews ALL

airco was not working properly in the room.

Dear Gaspard P., We are surprised to read your comment. During your stay, you could have informed our reception team about the air conditioning issue. We would have been happy to look into it immediately and find a suitable solution to make your stay as comfortable and enjoyable as possible. Guest satisfaction is very important to us, and our team is always available to assist with any concerns during a stay. We hope to have the opportunity to welcome you again and provide you with a better experience. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 4.5/5

Jane H. Couples - Confirmed reviews ALL

We enjoyed our stay with you. We had a disabled room with walk in shower. I felt my use of the shower would have been a better experience if there had been some hand rails for my safety.

Dear Jane H., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed your time with us. Your suggestion for hand rails in the shower is valuable, and we will certainly take it into consideration as we strive to enhance guest experiences. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 2.5/5

Elizabeth H. Couples - Confirmed reviews ALL

My husband was being discharged from hospital following a heart attack so I asked for a ground floor room. It was a bit tired and didn’t feel clean. Also the staff were not very sympathetic. When I asked look at better rooms they seemed a bit perplexed and took me to a room a long way down the corridor even though I explained my husband could not walk far. On the plus side the breakfast is awesome, there’s an outdoor pool and on site restaurant and tram outside the front door for easy access to the airport or Bordeaux

Dear Elizabeth H., Thank you for taking the time to share your feedback with us. We fully understand how important it was for you to have a suitable room for your husband after his hospital discharge, and we are sorry that your experience did not fully meet your expectations during this difficult time. Your reservation was made at the last minute, and unfortunately, our ground floor rooms had already been fully allocated. As a result, our options were very limited when trying to accommodate your request. We nevertheless understand your concerns and regret that the alternative room shown to you was not better suited to your husband’s mobility needs. We are also sorry to hear that you did not feel the level of care and sympathy you expected from our team. This is not the impression we wish to give our guests, and we will share your comments with our staff to continue improving our service. We are pleased that you enjoyed our breakfast, outdoor pool, restaurant, and the convenient tram connection nearby. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay. Sincerely, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 4.0/5

Zeb J. Families - Confirmed reviews ALL

Staff were very helpful

Dear Zeb J., Thank you for your kind feedback. We are delighted to hear that our location served as an ideal base for your late flight and that our staff provided helpful service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 4.5/5

Paul M. Families - Confirmed reviews ALL

All round great experience. Staff were great. Very warming to our dog. Food was great. One idea which i thought was exellent was having access to free chilled and sparkling water.

Dear Paul M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff welcoming, especially towards your dog, and that you enjoyed our food offerings. Your feedback on the complimentary water service is appreciated and will be noted for future consideration. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 5.0/5

Jerome F. Families - Confirmed reviews ALL

We arrive there while it was 40 degrés in Bordeaux. Our bedrooms were ready before 3.00 pm and we have been been able to stay the following day around the pool as our palne was at 9.00 pm. Staff very friendly. Food atmosphere. Will go back there next year.

Dear Jerome F., Thank you for taking the time to share your positive experience at Novotel Bordeaux Mérignac. We are delighted to hear that our location and friendly staff made your stay enjoyable. It is wonderful that you could relax by the pool and that your accommodations were ready upon arrival. We appreciate your kind words about the food atmosphere and look forward to welcoming you back next year. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 3.5/5

Olivier J. L. Families - Confirmed reviews ALL

I had a reservation for 2 rooms (1 for 2 and 1 for four). The sofas in the room for 4 was in a poor condition so we have to change room during the night. The representatives have been very kind to find new a room twice.

Dear Olivier J. L., Thank you for taking the time to share your feedback. We are sorry to hear that the sofa bed in your family room did not meet your expectations and that you had to change rooms during the night. We understand how inconvenient this situation must have been, especially during your stay. We are, however, pleased to know that our team was able to assist you and that their kindness and responsiveness helped make the situation easier. Our priority is always to provide our guests with the best possible experience, even when unexpected issues occur. We appreciate your understanding and hope to have the pleasure of welcoming you and your family again for a more comfortable stay. Best regards, Thomy - Front Office Manager Novotel Bordeaux Merignac

Customer review rating 1.5/5

Shane M. Families - Confirmed reviews ALL

Staff lovely. Food in L’Hippopotomous was horrendous and inedible. Hotel was dirty. Ac was not working. Thank you.

Dear Shane M., Thank you for taking the time to share your feedback. We have taken note of your comments, and we are sorry to learn that your experience didn't meet your expectations. It's a shame that these issues were not brought to our attention during your stay, as we would have appreciated the opportunity to discuss them with you at reception and do our best to find a solution. Your feedback has been shared with the relevant teams for review. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 5.0/5

Fenella D. Families - Confirmed reviews ALL

Room clean and comfortable, everything well organised including cooked breakfast.

Chère Fenella D., Nous vous remercions pour vos commentaires positifs concernant votre séjour. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et que notre petit-déjeuner a répondu à vos attentes. Votre satisfaction est notre priorité. Cordialement, Thomy - Superviseur Réception Novotel Bordeaux Mérignac

Customer review rating 0.5/5

Paul R. Business - Confirmed reviews ALL

Absolutely hideous hotel. Rooms are shabby and not clean. AC doesn't work correctly. Service is transactional and perfunctory. The food in the steakhouse is mediocre. The service is shockingly bad and practically nonexistent. The Ribeye steak I ordered was tougher than leather. The restaurant was empty, I was the only customer and yet I still had to flag down a member of staff after waiting 15 minutes to order. The food was placed in front of me without as much as a smile. Nobody then came back to the table again. The plate wasn't cleared, I could easily have walked out without paying but I waited, and waited some more until eventually I got fed up waiting and went to reception to get them to find a staff member. The whol experience of this place was just appalling. I genuinely feel ripped off for the price paid. There is an Ibis nearby, stay there instead.

Dear Paul R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bordeaux Mérignac. I sincerely apologize that your experience didn't meet your expectations and for the various inconveniences you encountered during your visit. I regret to hear that the condition of your room and the functionality of the air conditioning unit did not provide the comfort we strive for. We would have appreciated it if you had come to speak with our reception team during your stay so we could have addressed the issue with your room and the air conditioning immediately. Additionally, I am disheartened to learn that the service at Hippopotamus fell short of the standards we aim to uphold. It would also have been preferable to discuss your dissatisfaction directly with our restaurant team at the time, so we could have taken the opportunity to assist you and improve your experience on the spot. It is truly a shame that we did not have the chance to intervene during your stay. Your feedback is invaluable, as it helps us identify areas for improvement. Thank you once again for your comments, and I hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Thomy - Front Office Manager Novotel Bordeaux Mérignac

Customer review rating 4.0/5

Haarla E. Business - Confirmed reviews ALL

Evething worked as expected.

Dear Haarla, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our location and that everything met your expectations throughout your visit. Providing a seamless and comfortable experience for our guests is exactly what we strive for every day. We also appreciate your positive ratings regarding your reservation experience, check-in process, accommodation, breakfast, and our team's service. Your recognition is a great encouragement for all of us. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member. We truly value your trust and look forward to welcoming you back on your next business trip. Kind regards, Clara - Room Division Manager

Customer review rating 1.0/5

Richard H. Couples - Confirmed reviews ALL

1. In my online booking request I expressly asked for a quiet room, as far away from public areas as possible. I was allocated room 135, which is next to reception, the gym and the ground floor toilets. On return to Reception I was moved to an acceptable room. 2. We had dinner in the hotel. It took over an hour for them to serve a cold burger. i complained, and the same burger was returned a few minutes later, still cold. They took it back and returned it again a few minutes later, still cold. I then said they should start again and, eventually, a new burger was served, but it was under-cooked. They discounted the bill but the attitude of the manageress was poor; there should have been no bill, not a negotiation. Other customers were also complaining. Just a dreadful evening.

Dear Mr H., Thank you for taking the time to share such a detailed review following your stay at Novotel Bordeaux Mérignac. We are truly sorry to read that your experience did not meet your expectations, particularly as a loyal Accor guest. Please accept our sincere apologies for the inconveniences you encountered. We regret the initial allocation of a room that did not correspond to your request for a quiet location. We are however glad that our reception team was able to relocate you to a more suitable room, but we fully understand that this should have been anticipated in the first place. We are especially concerned by your feedback regarding your dinner experience. The delays in service, the repeated issues with the burger, and the final quality of the dish you received are clearly not in line with the standards we aim to deliver. Your comments regarding the attitude of the management have also been taken very seriously, as we fully agree that this situation should have been handled with greater attentiveness and professionalism. Please be assured that your feedback has been shared with both our restaurant and front office teams so that corrective actions can be taken, particularly regarding service execution, communication, and guest recovery. We are nevertheless pleased that you found the accommodation, cleanliness, breakfast, and Wi-Fi satisfactory once settled in a quieter room. We sincerely regret that this stay has affected your perception of our hotel and the Novotel brand, and we would welcome the opportunity to regain your trust during a future visit. Kind regards, Clara - Room Divison Manager

Customer review rating 4.5/5

M. D. E. Families - Confirmed reviews ALL

Check in took longer than normal because there were a large number of people without reservations (there were eight ahead of us). Laetitia worked diligently but still took time to welcome each one.

Dear Mr. E., Thank you for your positive feedback regarding your recent stay at Novotel Bordeaux Merignac. We appreciate your understanding of the check-in process, especially during busy periods with guests arriving without reservations. Laetitia's dedication to providing a warm welcome is commendable, and we are pleased that you recognized her efforts. We look forward to welcoming you back in the future. Best regards, Clara - Room Division Manager

Customer review rating 1.5/5

Frederick D. Business - Confirmed reviews ALL

AC not working. 26c in the room. Opening the window not an option… noise outside.

Dear Frederick, Thank you for sharing your feedback regarding your recent stay at Novotel Bordeaux Merignac. I apologize for the discomfort you experienced with the air conditioning and the noise from outside. We understand how important a restful environment is for our guests. Your comments will certainly be taken into consideration as we continually strive to improve our facilities and services. Best regards, Clara - Room Division Manager

Customer review rating 4.5/5

Midori C. Couples - Confirmed reviews ALL

The location was perfect after a late arrival at Bordeaux airport. Only a two stop tram ride.

Dear Midori, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that our location perfectly met your expectations, especially after your late arrival at Bordeaux Airport. Our proximity to public transport is indeed a great advantage, and we are pleased that it contributed to making your stay more convenient. We look forward to welcoming you again very soon. Kind regards, Clara - Room Division Manager

Other web-users rate our hotel

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  • 242 reviews 8.9/10 Breakfast
  • 233 reviews 4.8/10 Cleanliness
  • 167 reviews 5.3/10 Vibe

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