Novotel Bordeaux Merignac 4 stars

Customer review rating (ALL Rating) 4.0/5 1,137 reviews

Novotel Bordeaux Merignac - Image 1
Novotel Bordeaux Merignac - Image 2
Novotel Bordeaux Merignac - Image 3
Novotel Bordeaux Merignac - Image 4
80 Avenue J F Kennedy, 33700 MERIGNAC, France

Description

Hotel extras

  • Swimming pool open from May 1, 2026 to October 4, 2026

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Tram F in front of the hotel. Direct line to the airport and train station.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
France

GPS:44.835682, -0.683078

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,137 reviews

Customer review rating 2.0/5

Kimon S. Solo - Confirmed reviews ALL

except two staffs, all others I interacted with (6) showed little to no professionalism and customer orientation / friendliness.

Dear Mr. S., Thank you very much for taking the time to share such a detailed review following your stay at Novotel Bordeaux Mérignac. Please accept our sincerest apologies for the experience you describe, which clearly falls short of the level of service and hospitality we strive to provide to each of our guests. We are truly sorry to read about your perception of a lack of professionalism, consideration, and customer orientation from our team. We are particularly concerned by your comments regarding the reception experience, the handling of your credit card issue, the cleanliness of the common areas, as well as the lack of coordination and commercial awareness surrounding your breakfast experience. Please rest assured that all these points will be thoroughly reviewed with the relevant teams in order to reinforce our service standards and improve our guest experience. Guest satisfaction is at the very heart of our priorities, and every team member is fully committed to this objective. Your feedback is extremely valuable and helps us to identify concrete areas for improvement. As part of this approach, and with your agreement, we would like to offer you a commercial gesture in the form of crediting points to your ALL Accor Live Limitless account. We would be pleased to discuss this with you by email in order to find the most appropriate solution. We sincerely hope to have the opportunity to regain your trust during a future stay and provide you with an experience that meets your expectations. Yours sincerely, Vanessa Front Office Team

Customer review rating 1.5/5

Elliot L. Business - Confirmed reviews ALL

The rooms are tired and in need of up dating Mattress was stained Rooms Need painting Breakfast was terrible Cold scrambled egg Stale pastries The fruit appeared to be tinned Machine coffee was average Overall this place is far from where Novotel should be in the Accor range. I did wonder why it was cheaper than the Mercure up the road and now I know !

Dear Mr L., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to read that your experience did not meet the standards you expect from Novotel, and we sincerely regret the multiple shortcomings you encountered throughout your stay. Please accept our most genuine apologies. Your comments regarding the condition of the room, including the mattress and the need for refurbishment, have been taken very seriously. This is clearly not reflective of the quality and comfort we strive to provide, and we are addressing these concerns with our housekeeping and maintenance teams as a priority. We are equally concerned by your breakfast experience. The quality and freshness of our products, as well as the overall presentation, are essential elements of our offering, and we regret that this was not your experience. Your feedback has been shared with our kitchen team to ensure immediate corrective actions are implemented. We also apologize for the slow check-in process and the overall impression of value for money, which did not meet your expectations. Please be assured that we are reviewing our procedures and service delivery to improve efficiency and guest satisfaction. At Novotel, we are committed to providing a consistent and high-quality experience across our hotels, and it is clear that we fell short during your visit. Your feedback is invaluable in helping us identify areas requiring urgent improvement. We truly hope you will give us another opportunity in the future to restore your confidence in Novotel Bordeaux Merignac. Best regards, Clara - Room Division Manager

Customer review rating 5.0/5

Irena B. $. Families - Confirmed reviews ALL

Greeted as if they knew us. Stayed 1 night as taking a flight with my young daughter. Room was spacious, clean and very comfortable. Equipped with a travel cot without my asking. Just so kind and great attention to detail. Breakfast spread was fantastic - although very busy on the day we enjoyed the whole experience. Other guests friendly too. Parking ideal for longer stays too. Would highly recommend and would hope to benefit from other hotel facilities next time. Many thanks for accommodating us!!

Dear Madame, Thank you for taking the time to share your positive experience at Novotel Bordeaux Merignac. We are delighted to hear that you and your daughter enjoyed your stay, particularly appreciating the spacious and clean accommodations along with the thoughtful attention to detail. It is gratifying to know that our breakfast offerings and parking facilities met your expectations. We look forward to welcoming you back in the future, where you can explore more of our hotel facilities. Your recommendation is greatly appreciated. Best regards, Vanessa Front office

Customer review rating 4.0/5

Mary S. Business - Confirmed reviews ALL

The hotel staff were very kind and cheerful I am English and speak little French the staff were amazing and very supportive

Dear Mary, First of all, we would like to thank you for your kind feedback regarding your stay at Novotel Bordeaux Merignac. We are delighted to hear that our team provided you with exceptional support during your visit. Our staff is dedicated to ensuring all guests feel welcomed, regardless of language barriers. Your satisfaction is our priority, and we appreciate your positive remarks about our service. Best regards, Clara - Room Divison Manager

Customer review rating 4.5/5

Michael A. Families - Confirmed reviews ALL

All was satisfactory

Cher Michael A., Nous vous remercions d'avoir partagé votre expérience positive au Novotel Bordeaux Mérignac. Nous sommes ravis d'apprendre que notre établissement a répondu à vos attentes et que votre séjour a été satisfaisant. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Bien cordialement, Clara - Responsable Hébergement

Other web-users rate our hotel

  • 309 reviews 9.2/10 Location
  • 675 reviews 5.3/10 Room
  • 564 reviews 8.6/10 Service
  • 11 reviews 2/10 WiFi
  • 239 reviews 8.4/10 Breakfast
  • 213 reviews 5.2/10 Cleanliness
  • 171 reviews 4.9/10 Vibe
  • 31 reviews 8.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Bordeaux