ibis Bordeaux Pessac Route des Vins 3 stars

Customer review rating (ALL Rating) 4.1/5 1,053 reviews

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Description

Hotel extras

  • Free secure car park

  • Tram B direct to the city center

  • Restaurant Del Arte

  • Close to the Haut-Lévêque hospital

  • At the gates of the Bordeaux vineyards

Our accommodation(s)

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Hotel location

ibis Bordeaux Pessac Route des Vins

8, avenue Antoine Becquerel
33600 PESSAC
France

GPS:44.78735, -0.645495

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

DEL ARTE

Del Arte takes you to Italy to discover rich aromas of sun, hot sand and classic Southern flavors. And don't miss our superb pizzas to take away or deliver.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,053 reviews

TripAdvisor Rating  3.5/5  647 reviews

Very friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent service and extremely friendly staff!

Dear CAJETAN V., We very much appreciate your comments regarding your stay at the ibis Bordeaux Pessac Route des Vins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa Biscaino Première de réception

Grubby and unkept

Customer review rating 1.5/5

Tracy R. Couples - Confirmed reviews ALL

Arrived after a long drive and the car park looks grotty with metal rods sticking out of the grass. The reception was nice enough. The man on reception was friendly. We stayed in room 413 and it is very tired and the carpet looks like it has fag burn marks or dark tar like stains all over it, unless that’s just the pattern which if that’s the case makes the carpet look dirty. The air con in the room was rubbish and the room was uncomfortably hot so couldn’t sleep, not good when you have a full day of driving ahead. Would avoid staying at this hotel again.

Dear TRACY R., Thank you for taking the time to tell us about your experience at the ibis Bordeaux Pessac Route des Vins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken note of your comments about the carpeting and the air conditioning and will do our utmost to solve these problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elodie CANTIN Adjointe de direction

Convenient location, close to autoroute and tram. Fantastic helpful and friendly staff.

TripAdvisor rating 5.0/5

Bob B TripAdvisor review

We had a fantastic couple of nights at this hotel. Receptionist was excellent and kindly changed our room from a double to a twin with no fuss. We ate in the Delarte Restaurant both nights (the second by accident - but that is a long story!!). The food was excellent and served with a smile. Special thanks to the Delarte manager, Vilay, who squeezed us in very late on our second night, her assistant Killian and his impecable English and the two cheerful, helpful waiting staff, Romaine and Elodie. We would highly recommend this Ibis. It is one of the older ones but recently refurbished, within sight of, and 2 minutes from, the Auroroute so easy to find after a long drive. 10 minutes walk from the tram station - which gets you to the heart of Bordeaux in about 30 minutes - no grinding driving or exasperating hunt for a parking space!!

Disappointed

Customer review rating 1.5/5

Phoebe Friends - Confirmed reviews ALL

The team that welcomed us were lovely and helpful however that’s where our positive experience with the staff ended. Mainly concerns the team running the restaurant - terrible attitude, rude at times and made us feel unwelcome.

Dear PHOEBE C., Thank you for taking the time to tell us about your experience at the ibis Bordeaux Pessac Route des Vins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elodie CANTIN Adjointe de direction

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Just right for us driving to Spain . The restaurant was spot on !

Dear SHAUN S., We very much appreciate your comments regarding your stay at the ibis Bordeaux Pessac Route des Vins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elodie CANTIN Adjointe de direction

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Other web-users rate our hotel

  • 159 reviews 8.9/10 Location
  • 613 reviews 4.6/10 Room
  • 568 reviews 9.2/10 Service
  • 305 reviews 4.6/10 Comfort
  • 234 reviews 8.6/10 Breakfast
  • 215 reviews 4.6/10 Cleanliness
  • 104 reviews 3.7/10 Vibe
  • 68 reviews 4.4/10 Amenities

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