ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.1/5 1,025 reviews

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ibis Birmingham New Street Station - Image 1
ibis Birmingham New Street Station - Image 2
ibis Birmingham New Street Station - Image 3
ibis Birmingham New Street Station - Image 4
21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

  • Views:

    City View

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Furnished with our new Sweet Bed by ibis, the room provides all essential features: 1 double+ 1 sofa bed, en-suite bathroom, hairdryer, tea/coffee facilities, desk, Internet & many TV channels. Charges apply for 3rd person over 12 years old.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible room with 2 single beds

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 159 rooms
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • 159 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.86 m / 6.1 ft

  • Parking pricing: 17.91 € 15 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
62
B5 4ST Birmingham, United Kingdom
Telephone +44 121 622 6010

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,025 reviews

Customer review rating 4.5/5

Omesh V. Business - Confirmed reviews ALL

Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and enjoyed your experience with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Pam C. Couples - Confirmed reviews ALL

Thank you for your positive feedback regarding our location, cleanliness, and staff. We appreciate your comments about the bar and will consider your thoughts as we continually strive to enhance our guest experience. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Jade B. Friends - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, comfortable accommodations, and the warm welcome from our reception team. It is wonderful to know that our breakfast offerings and attentive staff contributed to your enjoyable experience. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Robert W. Couples - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay. We appreciate your comments about the check-in process and the room amenities. Your observations are valuable to us as we strive to improve our services. We hope to welcome you back in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Zoe B. Friends - Confirmed reviews ALL

Thank you for your kind words regarding our welcoming staff and seamless check-in experience. We are pleased to hear that you enjoyed the size of your room and found value in our bar offerings. Your feedback is greatly appreciated. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and enjoyed your experience with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Pam C. Couples - Confirmed reviews ALL

A perfect location for the Hippodrome and China town, a great spot for a lovely evening. Lovely clean hotel and comfortable rooms, very friendly staff. The bar is a bit uninspiring but plenty of places nearby to eat and drink.

Thank you for your positive feedback regarding our location, cleanliness, and staff. We appreciate your comments about the bar and will consider your thoughts as we continually strive to enhance our guest experience. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Jade B. Friends - Confirmed reviews ALL

I stayed here on Saturday night, I was greeted with a very warm welcome from reception in the hotel foyer which is vibrant & inviting, with its well laid out bar & restaurant area. Our room was compact but had everything we needed, mirror, desk & chair, wardrobe space, shower & very comfortable beds! Breakfast the next day was fantastic, lots to choose from, helpful staff always around to assist. Overall a lovely stay.

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, comfortable accommodations, and the warm welcome from our reception team. It is wonderful to know that our breakfast offerings and attentive staff contributed to your enjoyable experience. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Robert W. Couples - Confirmed reviews ALL

A good standard Ibis in convenient city location. Only slight complaints this time related to slow check-in (not due to a queue), one light not working in room and extremely poky toilet/shower area

Thank you for your feedback regarding your recent stay. We appreciate your comments about the check-in process and the room amenities. Your observations are valuable to us as we strive to improve our services. We hope to welcome you back in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Zoe B. Friends - Confirmed reviews ALL

quick and seamless check in experience, good size room and well located property. the staff were friendly and provided a great service. Reasonable priced drinks at the bar.

Thank you for your kind words regarding our welcoming staff and seamless check-in experience. We are pleased to hear that you enjoyed the size of your room and found value in our bar offerings. Your feedback is greatly appreciated. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Siobhan S. Friends - Confirmed reviews ALL

We enjoyed our stay, the rooms are functional but could do with updating.

Thank you for your kind feedback regarding the comfort of our beds and our location. We appreciate your comments about the need for updates to the rooms and will take this into consideration for future improvements. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 3.5/5

Heidi R. Business - Confirmed reviews ALL

Good hotel, basic but some of the staff were friendly. Manager in the morning came across as quite grumpy. I needed help when I got my jumper caught on my rucksack and she almost sighed at me when I returned again to borrow the scissors again.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the friendliness of some staff. However, we regret to hear about your experience with seating comfort and the interaction with our morning manager. We strive to maintain a welcoming atmosphere, and your observations will be taken into consideration. We hope to welcome you back for an improved experience in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Robert S. Couples - Confirmed reviews ALL

Terrific location and our room was spotlessly clean, thank you. The best thing though were the people who worked there, they were very welcoming, friendly and helpful throughout our stay. Thank you again to everyone.

Dear Robert S., Thank you for your kind words regarding our welcoming team and the cleanliness of your room. We are delighted to hear that our location met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, punari ibis Birmingham New Street Station

Customer review rating 4.0/5

David M. Solo - Confirmed reviews ALL

This hotel is well located near the main transport hubs. The welcome I received was very pleasant and I was given a room that seems to have been upgraded. It was a nice stay

Dear David M., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our location, warm welcome, and room upgrade. It is always our aim to provide a pleasant experience for our guests. Best regards, Punari ibis Birmingham New Street Station

Customer review rating 4.0/5

Graham P. Families - Confirmed reviews ALL

Excellent location for station, China town and gay village

Thank you for your positive feedback. We are delighted to hear that you appreciated our prime location and found value in your stay. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Laurent P. Business - Confirmed reviews ALL

Good for one night although expensive

Dear Laurent P., Thank you for your feedback. We are pleased to hear that you found our location convenient for your stay. We appreciate your comments regarding pricing, as we strive to offer competitive rates reflective of our city centre amenities. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Claire A. Business - Confirmed reviews ALL

Not the best hotel experience. Staff were lovely and very friendly but the room was disappointing. I booked a while in advance and asked for 2 single beds. It seemed on a arrival this was probably not the room I was initially going into so then we were placed in an accessible room (which wasn't hugely accessible in my opinion, but that a whole other story). The room was noisy (there was a constant hum, even when I switched off the aircon/heating unit). Just think it all needed a good spruce up. Its a shame because the communal areas, bar and conference rooms were great. It served the purpose for what I needed buit I think it needs abit more care and attention. Will reiterate all the staff were lovely.

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team lovely and friendly, and that you enjoyed our communal areas, bar and conference facilities. We are sorry that the room allocation and overall room condition did not fully meet your expectations, particularly regarding your request for twin beds. Our hotel is situated in an older building, and some rooms may feel more compact or dated due to the original layout. However, we appreciate your comments regarding the accessibility of the room and the persistent noise, and we will share this feedback with our relevant teams for review. Thank you again for your kind words about our staff and for bringing these concerns to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Kelly H. Business - Confirmed reviews ALL

Situated in the heart of Chinatown, this recently refurbished hotel offers the basics whilst being comfortable and central. The staff are extremely friendly and helpful. The only downside is the parking is very limited and very narrow to enter/exit. Would certainly stay again!

Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our location and staff service. We acknowledge your concerns about the parking facilities and appreciate your understanding. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 3.5/5

Ashley G. Couples - Confirmed reviews ALL

The stay was fine but a member of staff burst into the room unannounced.

Thank you for sharing your feedback. We are pleased to hear that your overall stay was satisfactory, but we are sorry to learn about the incident involving a member of our team entering your room unexpectedly. We understand how important privacy and comfort are during a hotel stay, and we sincerely regret the concern this may have caused. We take matters of this nature seriously and will raise your feedback with the relevant team to help ensure that appropriate room-entry procedures are followed. Thank you for bringing this to our attention. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Customer review rating 5.0/5

Rob P. Families - Confirmed reviews ALL

Always a pleasure staying at this hotel. We’ve been coming for years. Always a treat coming here.

Dear Rob P., Thank you for your kind words regarding your recent stay with us. We are delighted to know that you appreciate our location and the comfort we provide. We look forward to welcoming you back for many more enjoyable visits. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.5/5

Lorraine M. Families - Confirmed reviews ALL

We arrived after a 12 hour delayed flight. We're pleased that the reception was still open in the middle of the night.

Thank you for your feedback. We’re delighted our 24-hour reception made your late arrival easy and welcoming after such a long journey. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 3.0/5

Lai F. F. B. Families - Confirmed reviews ALL

We had two rooms for my family. On arrival we were told we had 1 twin and 1 double and I was told we can't swap to double because Sat night was fully booked and none double left. Anyhow...my son went to the assigned twin room but the key wasn't working. He went back twice to update the key but the room were occupied by someone. They were all in shock as my son tried to open their room with the key. I can't see how this will pen out if they went in the room and was caught! Totally unacceptable. After the incident...somehow a double room was available and they were given one!

Thank you for your feedback regarding your recent stay at our hotel. I am pleased to hear that you found our location convenient for your family. However, I sincerely apologize for the issues you encountered with your room assignments and the key malfunction. It is indeed unsettling, and I understand the concern it caused for your family. While we strive to accommodate all requests, there are instances, particularly during peak times like Saturday nights, when certain room types may not be available. I regret the inconvenience this may have caused. I am glad to note that a double room became available later, allowing your family to settle comfortably. We appreciate your insights, as they help us improve our services. Thank you for bringing these matters to our attention. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 4.0/5

Georgia M. Business - Confirmed reviews ALL

Hotel was exactly what was needed for the trip, cheap convenient and in a good location. It could do we slightly cleaner rooms

Dear Georgia M., Thank you for your feedback. We are pleased to hear that you found our location convenient for your trip. Your comments regarding room cleanliness are appreciated, and we will take them into account as we continually strive to enhance our guest experience. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 4.0/5

James H. Families - Confirmed reviews ALL

An easy walk from Birmingham New Street Station. Staff were friendly and helpful. Room was small but very clean. The only issue was that the curtain was smaller than the window, so there was a frame of light from the streetlights. Good breakfast. Generally very happy with the stay.

Dear James H., Thank you for your kind feedback. We are pleased to hear that you found the value of your stay satisfactory and appreciated our friendly staff. Your comments regarding the curtain size have been noted, and we appreciate your understanding of the room's dimensions. It is wonderful to know that you enjoyed our breakfast offerings and had a generally pleasant experience. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Jon N. Couples - Confirmed reviews ALL

small room very simple but clean and ok

Thank you for your feedback. We appreciate your remarks regarding the room size and simplicity. As a city center hotel, we prioritize cleanliness while offering functional accommodations. We hope to provide a more satisfactory experience on your next visit. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

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