ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 984 reviews

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ibis Birmingham New Street Station - Image 1
ibis Birmingham New Street Station - Image 2
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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

  • Views:

    City View

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Furnished with our new Sweet Bed by ibis, the room provides all essential features: 1 double+ 1 sofa bed, en-suite bathroom, hairdryer, tea/coffee facilities, desk, Internet & many TV channels. Charges apply for 3rd person over 12 years old.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible room with 2 single beds

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 159 rooms
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • 159 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.86 m / 6.1 ft

  • Parking pricing: 17.54 € 15 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FOGGS

Photo 1 out of 3 - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
62
B5 4ST Birmingham, United Kingdom
Telephone +44 121 622 6010

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  984 reviews

Customer review rating 2.5/5

Leila J. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are sorry to hear that the size of the room did not meet your expectations and that you were disappointed with your dinner experience. As our hotel is housed within an older building, our rooms are naturally more compact due to the original structure and layout. The room photographs and measurements displayed on the respective booking websites accurately represent the room types available. We also regret that your dinner did not meet your expectations. We value your feedback and will share your comments with our relevant team as we continually look for ways to improve the dining experience for our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Patricia - Team Leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Florence K. Business - Confirmed reviews ALL

Dear Florence K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff and facilities to be exceptional. Your compliments regarding the cleanliness and service are greatly appreciated. We look forward to welcoming you back in the future. Best regards, punari ibis Birmingham New Street Station

Customer review rating 4.0/5

Colin M. Couples - Confirmed reviews ALL

Dear Colin, Thank you for your positive feedback. We are delighted to hear that you enjoyed the easy check-in process and appreciated our staff and facilities. It is our goal to provide a clean and enjoyable experience for all our guests. We look forward to welcoming you back soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Maria H. Solo - Confirmed reviews ALL

Thank you very much for your wonderful review and for awarding us such a high score. We're delighted to hear that you enjoyed our fantastic central location, just a short walk from Birmingham New Street Station. It's also great to know that you found your room comfortable and well equipped with everything you needed for your stay. We're especially pleased that you enjoyed our breakfast and our traditional English breakfast selection. Your kind comments are a great encouragement to our breakfast team. Thank you once again for choosing ibis Birmingham New Street and for sharing your positive experience. We look forward to welcoming you back on your next visit to Birmingham. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Megan D. Couples - Confirmed reviews ALL

Dear Megan, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our bar and appreciated the quiet atmosphere of the hotel. We look forward to welcoming you back in the future for an even better stay. Kind regards, Catarina ibis Birmingham New Street Station

Thank you for taking the time to share your feedback. We are sorry to hear that the size of the room did not meet your expectations and that you were disappointed with your dinner experience. As our hotel is housed within an older building, our rooms are naturally more compact due to the original structure and layout. The room photographs and measurements displayed on the respective booking websites accurately represent the room types available. We also regret that your dinner did not meet your expectations. We value your feedback and will share your comments with our relevant team as we continually look for ways to improve the dining experience for our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Patricia - Team Leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Florence K. Business - Confirmed reviews ALL

The rooms were lovely, clean. The whole hotel was clean. Staff were friendly, respectful, helpful and responsive. The facilities for the delegates for the course I was teaching was brilliant. Perfect and perfect.

Dear Florence K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff and facilities to be exceptional. Your compliments regarding the cleanliness and service are greatly appreciated. We look forward to welcoming you back in the future. Best regards, punari ibis Birmingham New Street Station

Customer review rating 4.0/5

Colin M. Couples - Confirmed reviews ALL

Always have a good experience here.

Dear Colin, Thank you for your positive feedback. We are delighted to hear that you enjoyed the easy check-in process and appreciated our staff and facilities. It is our goal to provide a clean and enjoyable experience for all our guests. We look forward to welcoming you back soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Maria H. Solo - Confirmed reviews ALL

I found this to be a good hotel with a great location close to Birmingham New Street station. Rooms were comfortable with all the stuff I needed. Breakfast was great. A good proper English Breakfast

Thank you very much for your wonderful review and for awarding us such a high score. We're delighted to hear that you enjoyed our fantastic central location, just a short walk from Birmingham New Street Station. It's also great to know that you found your room comfortable and well equipped with everything you needed for your stay. We're especially pleased that you enjoyed our breakfast and our traditional English breakfast selection. Your kind comments are a great encouragement to our breakfast team. Thank you once again for choosing ibis Birmingham New Street and for sharing your positive experience. We look forward to welcoming you back on your next visit to Birmingham. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Megan D. Couples - Confirmed reviews ALL

Great stay, lovely staff. Rooms were sound, though the shower did leak into the room after use. But for one stay and the location of the leak, it was not an issue, but room 109 might need seeing to by a plumber ASAP. 24/7 bar was fantastic. Hotel was really quiet, we weren't waken by the cleaners which was so great. Thanks ibis!

Dear Megan, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our bar and appreciated the quiet atmosphere of the hotel. We look forward to welcoming you back in the future for an even better stay. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 3.0/5

Richard P. Couples - Confirmed reviews ALL

The room was a bit on the small side, the door opened onto the bed. The toilet come shower room was even smaller. You had to squeeze into the corner by the toilet inorder to open the shower door, and access the shower.

Thank you for your feedback regarding the room size and layout. We understand that our accommodations may not meet everyone's expectations. We strive to provide detailed descriptions on our website to help guests make informed choices. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 3.5/5

O H. Friends - Confirmed reviews ALL

Very centrally located. Walking distance to a most shopping places.

Thank you for your feedback regarding our central location. We appreciate your positive comments about the convenience of being close to shopping areas. We hope to provide a more satisfying experience in the future. Kind regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 5.0/5

Mark D. Solo - Confirmed reviews ALL

Had bad experiences with various IBIS ,this booking was a reluctant Hobsons choice and it was good

Dear Mark D., Thank you for sharing your experience. We are pleased to hear that your stay with us exceeded your expectations, especially considering your previous encounters with other ibis hotels. We strive to provide a positive experience for all our guests. Goodbye, Punari ibis Birmingham New Street Station

Customer review rating 5.0/5

George B. Couples - Confirmed reviews ALL

Hotel ideal for hippodrome comfortable bed and helpful staff

Dear George B., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you found our location convenient and our staff helpful. Your comfort is our priority, and we appreciate your kind words. Best regards, Punari ibis Birmingham New Street Station

Customer review rating 1.5/5

Kathryn H. Families - Confirmed reviews ALL

The hotel is dated and could do with modernising. During our second night the air cooling system made a large bang sparked and stopped working. We reported this. No one apologised. We were promised someone would look at it no one did. We were told we could not move rooms as the hotel was full but rooms were available to book on the app. The reception team were rude and unhelpful. Eventually we were moved for our 4th night when a more helpful member of staff dealt with us.

Thank you for taking the time to share your detailed feedback. We are genuinely sorry to learn about your experience and, in particular, the issue you encountered with the air cooling system. We fully understand how concerning it must have been to hear a loud bang and see sparks coming from the unit, and we apologise that the matter was not handled with the urgency and communication you should have received. We are also sorry that you felt your concerns were not properly acknowledged when you reported the issue. When a maintenance concern is raised, our team should ensure that it is appropriately recorded, followed up, and that the guest is kept informed. We regret that this did not happen to the standard we expect. Regarding the room move, availability shown on booking platforms does not always reflect the hotel's live operational room availability. Rooms may appear available online while being held for operational reasons, maintenance, or other reservations. However, we understand your frustration and appreciate that the communication around this should have been clearer. We are pleased that, when a room became available, a member of our team was able to assist you with the move. We will also review your comments regarding the service you received with the relevant team, as we expect all our colleagues to remain polite, professional, and helpful, even during busy periods. We also acknowledge your comments regarding the hotel's appearance. Our property is housed within an older building, and we understand that some areas may appear dated. Nevertheless, we remain committed to maintaining our rooms and facilities to ensure they are clean, safe, and comfortable for our guests. Thank you again for bringing these concerns to our attention. We sincerely regret that your experience fell short of expectations and hope we may have the opportunity to provide you with a much better experience in the future. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.0/5

Stuart B. Business - Confirmed reviews ALL

Staff friendly and helpful. Room a little small and decor dated but very clean.

Dear Stuart B., Thank you for your kind feedback regarding your recent stay with us. We appreciate your compliments about our central location, cleanliness, and the friendliness of our staff. We value your observations on room size and decor, which we continuously evaluate to enhance our guest experience. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 5.0/5

Kieren S. Couples - Confirmed reviews ALL

For a budget hotel it was very good clean room quick check in and very helpful staff.

Dear Kieren s., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean, enjoyed a quick check-in, and received helpful service from our staff. Your feedback is greatly appreciated. Best regards, pooja ibis Birmingham New Street Station

Customer review rating 4.5/5

Andrew A. Friends - Confirmed reviews ALL

The service that I received was good. I enjoyed my stay at the hotel.

Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found our service satisfactory. Your positive experience is our utmost priority, and we look forward to welcoming you back in the future. Best regards, Patricia - Front Office Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Helen D. Families - Confirmed reviews ALL

Well located hotel, found everything spotlessly clean. Fan was provided in room which was needed in heat. Staff were helpful and friendly, great for a basic hotel.

Dear Helen D., Thank you for your kind words regarding the cleanliness and location of our hotel. We are pleased to hear that our team was helpful and that you found your stay enjoyable. Your feedback is highly appreciated. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 0.5/5

Emma A. Couples - Confirmed reviews ALL

As a wheelchair user, I booked and paid for an accessible room 7 months in advance. When we arrived, I was told the room was unavailable for the first night, the room had been over booked. As a wheelchair user, this is totally unacceptable and they put me in a tiny room and I couldn’t use the bathroom and had to use the downstairs accessible toilet in the Lobby. I have requested a refund

Thank you for taking the time to share your feedback. We sincerely apologise for the serious inconvenience and disappointment you experienced during your stay. We fully understand that, as a wheelchair user who had specifically booked an accessible room well in advance, being unable to access the room for your first night was extremely frustrating and did not meet the expectations or standards we aim to provide. We acknowledge that the accessible room was not available for the first night of your stay and that the alternative room provided was not suitable for your needs. We are particularly sorry that you were unable to use the bathroom in the alternative room and had to rely on the accessible facilities in the lobby. We have accepted the inconvenience caused and, as a gesture to acknowledge the situation, we have refunded the full cost of your first night. We hope this demonstrates that we have taken your concerns seriously. We have also shared your feedback with our management team so that the circumstances surrounding the room allocation can be reviewed and appropriate measures considered to help prevent a similar situation from occurring again. Thank you for bringing this matter to our attention. We sincerely regret that we did not provide the accessible accommodation you had booked and paid for, and we hope the refund and our response demonstrate our commitment to addressing your concerns. Kind regards, Patricia Front office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Graeme H. Couples - Confirmed reviews ALL

Great location and clean and friendly hotel which met our needs and price point

Dear Graeme H., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and our hotel clean and friendly. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Punari ibis Birmingham New Street Station

Customer review rating 4.0/5

William G. Families - Confirmed reviews ALL

Very friendly and accessible hotel near Birmingham New Street and City Centre Shopping

Dear William G., Thank you for your kind words regarding our friendly service and convenient location. We are delighted to hear that you enjoyed your stay with us and found our hotel accessible to Birmingham New Street and the City Centre. Best regards, Punari ibis Birmingham New Street Station

Customer review rating 1.5/5

Rachael T. Couples - Confirmed reviews ALL

Room stank of damp. Air con made dripping noise all night. Bed rock hard. Rooms need a massive refurb.

Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations and particularly regret the issues you experienced with your room. We sincerely apologise for the damp smell and the dripping noise from the air cooling unit, which understandably would have affected your comfort and sleep. This is not the experience we want our guests to have. Your comments have been shared with our housekeeping and maintenance teams so that the room and air cooling unit can be inspected and the necessary action taken. We also appreciate your comments regarding the firmness of the bed. Mattress comfort can be a matter of personal preference, but we understand that the firmness was not suitable for you and regret that this affected your stay. Regarding the condition of the rooms, our hotel is housed within an older building, and some elements reflect the original structure and design. Nevertheless, we remain committed to maintaining our rooms to ensure they are clean, safe, and comfortable, and we continue to review areas where improvements can be made. We are sorry that you felt the stay was overpriced and did not provide the value you expected. Thank you for bringing these concerns to our attention, as your feedback helps us identify areas for improvement. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 1.5/5

Kimberley K. Solo - Confirmed reviews ALL

I’ve stayed in Ibis before and know they are basic, but was pretty horrified at this one. I booked B&B and was told I had room only on arrival, and advised I would need to pay for breakfast. Then when I showed my email they said it was an error in their system due to how I had booked. I’d booked direct so that was poor. Then there was the room itself - it was basic, but it was also grubby. Grubby mattress, dirty floor under the bed, old and tatty bathroom. The bathroom was clean at least, and the sheets clean, but the mattress stained. My booking referred to a new soft and snuggly bed and bedding…there was nothing new about the bed, looked at least 20 years old. Breakfast was only ok also, the bacon and sausages were good, everything else poor, with no decent bread, awful coffee, anaemic looking scrambled egg. The location is decent for the train station and staff were friendly, but the place needs some money spent on it. I felt it was a complete rip off.

Thank you for taking the time to share such detailed feedback about your stay. We are very sorry to hear that your experience did not meet your expectations, particularly as you had booked directly with us. We sincerely apologise for the confusion regarding your breakfast-inclusive reservation. We understand how frustrating it must have been to be advised on arrival that your booking was room only and then have this corrected after you presented your confirmation. We will review this feedback with the relevant team to help ensure that similar booking discrepancies are handled more smoothly in the future. We are also disappointed to hear about the condition and cleanliness of your room. While our hotel is housed in an older building and our rooms are designed to provide practical ibis accommodation, this should never compromise cleanliness. We apologise for the stained mattress, the floor underneath the bed, and the condition of the bathroom. Your comments have been shared with our housekeeping and maintenance teams so that these areas can be inspected and the necessary action taken. We are pleased, however, that you found the sheets and bathroom clean and that our staff were friendly during your stay. We also appreciate your comments regarding breakfast. We aim to provide a good selection of breakfast options and regret that the quality and variety did not meet your expectations. Your feedback regarding the bread, coffee, and scrambled eggs has been passed to our breakfast team for review. We acknowledge your comments regarding the overall condition of the property. As an older building, some areas naturally reflect the age and original design of the property, but we remain committed to maintaining our facilities and improving the guest experience wherever possible. Thank you again for your honest feedback. We sincerely regret that we fell short of your expectations and hope that, should you choose to stay with us again, we can provide you with a much more positive experience. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 3.5/5

Fiona C. Couples - Confirmed reviews ALL

Room was quite tight on space and the air con rattled and leaked . The staff were excellent .

Dear Fiona C., Thank you for your feedback. We are pleased to hear that you found our staff helpful and enjoyed the bar service. However, we regret that your room did not meet your expectations regarding space and air conditioning. Your comments will be considered for future improvements. Best regards, punari ibis Birmingham New Street Station

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