Madam, Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location and found our team helpful and welcoming. We are, however, truly sorry to hear about the condition of the towels and the mattress protector in your room. This is certainly not the standard of cleanliness and comfort we aim to provide. We have taken note of your comments and will ensure that these points are followed up with our housekeeping team. We also regret that the size of the room did not meet your expectations. As our hotel is located in a historic building in the heart of La Rochelle, some of our rooms are indeed more compact. We are sorry that these issues affected your overall impression of your stay, and we sincerely hope we may have the opportunity to offer you a better experience in the future. Kind regards, The Ibis La Rochelle Centre Historique team

Madam, Thank you very much for your lovely review! We are delighted to hear that you enjoyed your stay and appreciated the warm welcome from our team, the cleanliness of the hotel and our breakfast. We are also pleased that you enjoyed our ideal location, right in the heart of La Rochelle, close to the Cathedral, the shops and the Old Port. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit to La Rochelle! Sandrine, team manager

Monsieur, Thank you very much for your kind review! We are delighted that your room was ready upon your early arrival, allowing you to settle in without having to wait. We are pleased to have contributed to a smooth and pleasant start to your stay. Thank you for choosing ibis La Rochelle Centre Historique, and we hope to welcome you again on your next visit! Sandrine, Team Manager

Monsieur, Merci beaucoup pour votre commentaire et pour votre excellente appréciation ! Nous sommes ravis que vous ayez apprécié notre emplacement, ainsi que la disponibilité et le professionnalisme de notre équipe. Nous sommes également heureux que votre séjour ait correspondu à vos attentes. Nous prenons bien en compte votre remarque concernant l’absence de réfrigérateur dans la chambre. Vos retours nous sont précieux et nous permettent de continuer à améliorer le confort de nos clients. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour ! Sandrine, Assistante de Direction

Monsieur, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié notre emplacement, ainsi que la rapidité et le professionnalisme de l’accueil. Nous sommes également heureux que la chambre ait répondu à vos attentes. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour ! Sandrine, Assistante de Direction

Sir, Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had an overall pleasant stay with us. However, we sincerely apologize for the inconvenience caused by the lighting issue in your room. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been to rely on your phone's flashlight. Please be assured that we have shared your comments with our maintenance team so that this issue can be checked and resolved promptly. We hope to have the pleasure of welcoming you back to the ibis La Rochelle Centre Historique and providing you with a much more comfortable experience. Sandrine, Assistante de Direction

Thank you for taking the time to share your feedback. We are delighted that you enjoyed our central location, making it easy to explore La Rochelle, as well as the friendly service provided by our team. We also appreciate your comments regarding the room size. As our hotel is located in the heart of the historic city centre, our rooms reflect the character and constraints of the building. We hope the comfort and convenience of the location helped make your stay enjoyable. We look forward to welcoming you back to the Ibis La Rochelle Centre Historique on your next visit. Team Ibis

Madame, Merci d'avoir partagé votre retour. Nous sommes heureux que vous ayez apprécié notre emplacement et nos installations. Notre établissement est équipé d'une climatisation dont la température minimale est volontairement limitée à 22°C, conformément aux recommandations du label Clef Verte, auquel nous adhérons. Cette démarche vise à concilier le confort de nos clients et une gestion plus responsable de notre consommation énergétique. Nous espérons néanmoins que vous avez passé un agréable séjour et serons ravis de vous accueillir à nouveau. Sandrine, Assistante de Direction

Mister, Thank you for sharing your feedback following your stay. We are delighted to hear that you enjoyed the quality of our breakfast. However, we sincerely regret that your experience did not meet your expectations regarding the air conditioning in your room, and we apologize for this inconvenience. We are also sorry for the inconvenience you experienced upon departure. A billing error, even for a small amount, should never be a source of frustration. We particularly regret that the communication difficulties exacerbated the situation and that you felt unheard. We have just refunded the charge to your bank card. Your comment has been forwarded to our team to remind them of the importance of attentive and caring service and rigorous verification of consumption before any billing. Thank you for your feedback, which helps us improve the quality of our services, and we hope to have the opportunity to welcome you back under better circumstances. Sandrine, Team Manager

Madam,, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, room, and breakfast offerings. However, we regret to learn that you experienced difficulties with the air conditioning during your visit. Your comments are invaluable to us as we strive to enhance our guest experience. Kind regards, ibis La Rochelle Centre Historique

Madame, Monsieur, Nous vous remercions chaleureusement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez passé un excellent week-end parmi nous. Votre satisfaction est notre priorité. Sandrine, Assistante de Direction