ibis Paris Coeur d'Orly Airport Hotel 3 stars

I called to find out if there was room available before arriving and the answer was yes. Even On arrival the reception welcomed me with very agressif tone saying she was going to check if there is indeed room. She never smiled and spoke to me as if she was rending me a huge service. She then gave me the room key but it did not open the door in 2 occasions and each time i have to come down to the reception to ask her to check my card again. She kept asking me to wait for her to finish what she was done before attending to me. In both cases she acted as if It was my fault if the card to access the room in not working. Also I missed breakfast due to these delays of accessing my room. I did not have a good experience at all.

Accomodation and location fine, but not Customer orientated: people not professional (I had asked to be waken up at 3.30am, and I received the call from the clock at 3am... well especially at these of hours, it is expected to see the requests to be respected to ensure that the customer will really rest + will not have the risk to fall asleep again as the wake up was too early) + at the reception + at the bar: the ladies were definitively not kind ("kind" in the meaning of the minimum service towards Customers in a Hostel)...

Super small rooms but clean. very uncomfortable WC.

Very friendly and helpful staff. Excellent in room food service delivery.

A really comfortable room. The hotel is delivered by many restaurants on JustEat or UberEat. A really convenient system of fast checkout. I recommend!

Up on arrival at the hotel front desk there was a huge line to check in and only one member of the staff receptionist to assist. More than 20mn to be given a room key and even the fact that I had already checked in online changed the process. I’m an ACCOR Silver member and I’m entitled to a priority check in. This was not the case either. The sign above the front desk was for GOLD and PLATINUM members only however in my SILVER benefits it’s clearly stated that I’m entitled to a priority check in. Also the only person available at the front desk was using that counter and the line was waiting behind therefore impossible to access. Also I was not offered a welcome drink as well as part of my benefits. Room given was in the old building and we could listen the other guests in their rooms very easily.

stayed one night, wifi everywhere so really convenient

email sent to <h1…> at Wed, Oct 14, 10:12 AM WAITING FOR YOUR REPLY! &quot;Hello, We managed to stay at Ibis Orly hotel. We had a pleasant stay. Nevertheless, we have a big issue! As we agreed, we need to pay only the difference from the normal price minus the 84EUR DEPOSIT that I had in your Ibis Orly account! Unfortunately, besides the difference amount that I paid at the reception, as agreed in the previous e-mail, your colleague managed to charge me (without my approval!!) also with 84EUR (411.55RON - see the attached transaction report from my account) from my Credit Card! She didn't use the 84EUR DEPOSIT that I had at Ibis Orly Hotel. In order to correct this mistake, please return the amount of 84EUR into my Credit Card asap. Please inform me when the mistake was corrected. Please find attached the transaction from my HomeBank account. Thanks for your understanding. Cosmin B. cc… Mob. +40…&quot;

Bare essentials that did the job

Accommodation - basic, decent & clean. All you need for a 1-2 nights stay. Restaurant: simple menu choice. Food was good. Bar: friendly staff.

Every time I wanted hot water I had to go to the ground floor for the water tower. Why not place a kettle in each room or a water tower on each floor?

I've only been sleeping there, and having a quick lunch at the bar - which was satisfactory. The staff was kind, the room clean and well made. I think you could enforce the rule of not taking the elevator in more than one person at time ( unless family or couple) in times of COVID; I had trouble riding the elevator alone, and had to wait quite long time for that. In general, good experience and I will be back.

Good experience with expected standardised service without bad surprise

really nicely designed room ,bedding and pillows really good too

In great need of refurbishment. Staff at incheck are not very friendly. Restaurant is OK, was nicer before Covid with the salad bar but Ibis hotel cannot help it. Restaurant staff are nice. The luggage scales are too expensive (1€ /bag), should be free of charge.