Dear Mrs. S., Thank you for taking the time to share your experience with us. We are truly sorry to hear about your disappointment with our dinner buffet. We fully understand your frustration, especially after arriving at the hotel directly from the airport and expecting to be able to enjoy a proper dinner. At 9:30 p.m., the buffet should still offer a sufficient and appealing selection for our guests. We sincerely regret that several items had not been replenished and that the remaining food did not meet your expectations in terms of freshness and quality. Your suggestion regarding maintaining a well-stocked buffet until the end of service has been noted and will be shared with our restaurant team. We are also sorry that the price paid did not feel justified by the experience you received. This is certainly not the impression we wish to leave with our guests. We appreciate that you nevertheless rated your room, cleanliness and overall hotel experience positively, and we hope to have the opportunity to welcome you again and provide you with a much better dining experience. Kind regards, **Team ibis Cœur d’Orly**

Dear Clive, Thank you very much for taking the time to share your experience and for your lovely 80/100 rating. We are delighted to hear that you enjoyed our convenient location, fast Wi-Fi and excellent evening meal. We are also pleased that you found your stay comfortable and considered it to be good value for money. It is wonderful to know that our team, the cleanliness of the hotel and the check-in and check-out experience all contributed to a pleasant stay. We hope to have the pleasure of welcoming you back to ibis Cœur d’Orly on your next visit to the area. Kind regards, Team ibis Cœur d’Orly

Bonjour Madame, Merci pour votre excellente note de 100/100 ! Nous sommes ravis de savoir que votre séjour s’est parfaitement déroulé et que vous avez été pleinement satisfaite de votre expérience. Nous vous remercions également pour votre fidélité et transmettrons avec plaisir vos compliments à l’équipe du bar. Au plaisir de vous accueillir à nouveau très prochainement ! Bien cordialement, Team Ibis Cœur D'Orly

Dear Guest, Thank you very much for your detailed feedback and for your excellent score of 80/100. We are delighted to hear that you enjoyed our convenient location, the comfort of our beds, and the cleanliness of your room and bathroom. We are also very pleased that our team was able to assist you with the elevator and make your arrival as smooth as possible. Your kind words regarding our receptionist are especially appreciated and will certainly be shared with the team. We have also taken note of your suggestions regarding hand towels, a small refrigerator, and clearer signage for the airport walkway. Your comments are valuable and help us identify areas where we can improve our guests’ experience. We hope to have the pleasure of welcoming you and your family again on a future visit to Orly. Kind regards, **Team Ibis Cœur D'Orly**

Dear Mr. A., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience caused by the noise coming from the stairwell doors, which clearly affected the quality of your night’s sleep. Your comfort and rest are our top priorities, and we regret that this issue impacted your overall experience. We have taken note of your comment and will ensure that the necessary checks and maintenance are carried out. We are also sorry to hear that the requested baby bed and baby bathtub were not available upon your arrival, and that the communication with our reception team did not meet your expectations. At an airport hotel welcoming guests from all over the world, we understand the importance of providing efficient and welcoming service. We appreciate your feedback, which helps us improve our standards and prevent similar situations from happening again. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, The ibis Paris Cœur d’Orly Airport team

Dear Mr. D. M., Thank you for taking the time to share your feedback following your stay at ibis Paris Cœur d'Orly Airport. We are pleased to note that you appreciated the cleanliness of our hotel and the overall quality of your accommodation. However, we are truly sorry to hear that your arrival experience did not meet your expectations. We understand your disappointment regarding the parking situation with your vehicle and the difficulties encountered in finding a suitable alternative. Please note that our underground parking has a height limitation, which may not accommodate all types of vehicles. We regret that the information and assistance provided by our team did not allow you to find a satisfactory solution more easily. We also sincerely apologize for the impression you had regarding the attitude of our reception team. Providing a welcoming and helpful service is a priority for us, and your comments have been shared with the relevant teams so that we can reinforce the importance of attentive and professional guest support. We appreciate your feedback, which helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with an experience more in line with your expectations. Kind regards, **The ibis Paris Cœur d'Orly Airport Team**

Hello Madame From team at Ibis Cœur d'Orly Hotel, thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated the warm welcome from our team and that our facilities perfectly met your needs. Your kind words are a great encouragement to us. We look forward to welcoming you back on your next stay. Kind regards, Paula Receptionist

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you appreciated our hotel's ideal location, just a few steps from Paris-Orly Terminal 4, making travel easier for our guests. However, we are sorry to read that your experience with some members of our team did not meet your expectations. Please accept our sincere apologies. Providing a warm, professional and attentive service is one of our priorities, and your comments will be shared with the managers concerned so that we can continue to improve the quality and consistency of our service. We hope to have the pleasure of welcoming you back and providing you with a much better experience on your next visit. Kind regards, Timeri THAN TRONG Operations Manager ibis Paris Cœur d'Orly

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that, after such a long journey, our team was able to welcome you warmly and provide you with a room immediately. We understand how important a smooth arrival is, especially when travelling with a child. It is also a pleasure to read that you enjoyed the comfort of your room and the quality of the bedding. Our location, just a short walk from Terminal 4, is indeed ideal for travelers looking for convenience before or after a flight. Your kind words are a great encouragement for our entire team. We truly look forward to welcoming you back on your next trip to Paris-Orly. Kind regards, Timeri THAN TRONG Operations Manager ibis Paris Cœur d'Orly

Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to read that you appreciated our unbeatable location, the welcoming atmosphere of our lobby and outdoor spaces, as well as the friendliness and helpfulness of our reception team. Your kind words are a wonderful source of motivation for all of us. We are sorry that the size of your room did not fully meet your expectations. Our Standard ibis rooms are designed to meet the brand's standards while offering everything needed for a comfortable stay. For guests looking for more space and additional comfort, we also offer our Comfort Rooms, available for a supplement of €20. We are pleased to know that, despite this, you found our hotel to be good value for money and that you would choose to stay with us again when travelling through Paris-Orly. We look forward to welcoming you back soon. Kind regards, Timeri THAN TRONG Operations Manager ibis Paris Cœur d'Orly