Novotel Sheffield Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,141 reviews

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50 Arundel Gate, S1 2PR SHEFFIELD, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Our accommodation(s)

Hotel location

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
United Kingdom

GPS:53.379081, -1.46742

Telephone
Fax +44 114 278 7744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,141 reviews

Customer review rating 4.0/5

Hash B. Solo - Confirmed reviews ALL

Room was spacious and comfortable. Was noisy due to renovation and builders doing their job. Other than that a great time

Dear Mr B., Thank you for your positive feedback regarding our location and staff. I sincerely apologize for the inconvenience caused by the ongoing renovations. We appreciate your understanding as we work to enhance our facilities for future guests. B. regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 2.0/5

Spyros T. Families - Confirmed reviews ALL

Could be better with cleaninnes, Pool fully booked for the day of arrival and next morning, even though not mentioned anything on the app or when searching about pre-booking process. When checked at times would be either empty either 2 people swimming disappointing for the kids

Dear Mr T., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered and for the confusion regarding the pool availability, as we strive to provide accurate information to our guests. Your comments will be taken into consideration for future improvements. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 1.5/5

Melinda B. Families - Confirmed reviews ALL

Right in the city centre so easy to get around. Foyer nice. Staff courteous but not particularly friendly. There was a spinner on the counter to win perks like an upgrade/free breakfast but when I let my son have a go (each time winning something) his win was completely ignored by the staff member (tried it with two different ones). Not sure what the purpose of having a competition was if nobody was planning to honour any wins. Room felt grimey, was very small and only instant coffee provided. I was a bit surprised not to have a coffee machine in a 4* hotel. Shower was fine. Room was unbearably hot - none of us got any sleep. Staff said there was nothing they could do so we just had to put up with it. Pool felt very dirty - slimey underfoot and a grey scum ring all along the waterline.

Dear Ms B., Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you appreciated our excellent location and courteous staff. However, I regret to learn that your experience did not meet your expectations. Cleanliness is a priority for us, and I apologize for the condition of your room and the pool area. Your comments will be addressed with our housekeeping team to ensure that our standards are upheld. In relation to the temperature of your room, I understand how discomforting that can be, and I appreciate your patience regarding the staff's response. We acknowledge the importance of a restful environment for our guests. I also apologize for the confusion surrounding the prize redemption at our spinner game; this should have been a more enjoyable experience. Your feedback is valuable, and I assure you that it will be reviewed to improve our service. Thank you once again for your insights, and I hope you consider staying with us in the future. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 0.5/5

Rashmi J. Families - Confirmed reviews ALL

On arrival we were told swimming pool needs to be booked but nothing available for the day, no problem understandable. We booked for the following day and the steam room didn’t work I called from the pool phone which I didn’t work or wasn’t attended to, then from my mobile and a maintenance person was sent who told me it’s working perfectly but the system resets itself every 4-6 hours so there’s nothing he can do about it. Went the following day and it didn’t work again. Called and they said someone will come, someone did come but to get me out of the pool saying our dog was in the room and couldn’t be- our god is good as gold will not make any noise unless a stranger enters the room- no reason to enter our room as we were checking out. On asking why they entered the room they said they didn’t know who did but the checked the system for the dog- it would be have been nice if they checked the steam room. We later figured out it was a constant problem and many people had complained In the breakfast room, the water jar was broken from the top and I had to request them to change them as it was a healthy and safety risk- an adult might notice bits of glass but for a child this might be difficult. We were told we will be fined for exiting the car park without paying even though we came back as our stay hadn’t ended (on check in we were told to pay when we finally leave) Overall it wasn’t a great experience, we’d planned a hiking trip and hence booked the hotel to relax in the pool and steam after, had the hotel mentioned about their booking system for the pool (which btw had 2-3 people most of the time and on occasion it was empty but we weren’t allowed in- if a booking system is created then it should be managed well) and the steam not working I would have booked this hotel as it didn’t serve the purpose of our stay

Dear guest, Thank you for providing your feedback regarding your recent stay at Novotel Sheffield Centre. I sincerely apologize for the challenges you encountered during your visit, particularly regarding the swimming pool and steam room facilities. I understand how disappointing it must be when amenities do not meet expectations, and I appreciate you bringing this to our attention. I regret the inconvenience caused by the unavailability of the steam room and the situation regarding your pet, however we do request that pets are not left alone in the rooms.. Please be assured that the comfort and satisfaction of our guests are of utmost importance to us. I also acknowledge your concerns regarding the broken water jar in the breakfast area and the communication about the car park payment process. Your observations will be taken into consideration as we strive to enhance our services. Thank you once again for your insights. I hope you will consider giving us another opportunity in the future to better serve you. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 4.0/5

Anna B. Couples - Confirmed reviews ALL

Stayed for 1 night for the Sheffield Half Marathon. Great location near to the race village and close to loads of restaurants and bars. Really good breakfast with lots of choice. Room was comfy and clean but the hot water was a bit on the cool side, plus felt the room could have done with some brighter lighting .

Dear Ms B., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the breakfast offerings. However, we regret that the hot water temperature and lighting in your room did not meet your expectations. Your comments are invaluable as we strive to enhance our guests' experiences. Kind regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Other web-users rate our hotel

  • 1,029 reviews 9/10 Location
  • 1,477 reviews 5.5/10 Room
  • 1,115 reviews 7.7/10 Service
  • 29 reviews 5.6/10 WiFi
  • 738 reviews 5.9/10 Comfort
  • 559 reviews 5.3/10 Cleanliness
  • 551 reviews 6.1/10 Breakfast
  • 464 reviews 5.2/10 Amenities

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