Novotel Sheffield Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,616 reviews

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Novotel Sheffield Centre - Image 1
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Novotel Sheffield Centre - Image 4
50 Arundel Gate, S1 2PR SHEFFIELD, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Our accommodation(s)

Hotel location

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
United Kingdom

GPS:53.379081, -1.46742

Telephone
Fax +44 114 278 7744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,616 reviews

TripAdvisor Rating  4.0/5  2,123 reviews

Poor service from Duty Manager

TripAdvisor rating 2.0/5

Corene B TripAdvisor review

The hotel room is dated and not worthy of a 4star rating. I booked a queen room via the system we use at work for hotel bookings. However, when I checked in I was placed in a standard room. Once I saw the room I was disappointed and spoke to the duty manager who was not helpful at all. She was in fact dismissive and patronising. She kept on saying that the hotel was 4 star Novotel standard and that I could not be compensated for the issue with the room, she would not look at the booking that I have via email and repeated hersl3f several times that they do not do queen rooms, and that if I don't like it there is nothing that she can do. I have stayed at many hotels and was really disappointed in this one.

Dear Corene B, we are truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the service provided by our Duty Manager is concerning, and we will address this issue internally to ensure it does not happen again. We apologize for any confusion caused by the room description as a queen room is in fact our standard room. At Novotel Sheffield Centre, we strive to provide a high standard of service, and we regret that we fell short on this occasion. Your comments are valuable to us, and we appreciate the opportunity to improve. Thank you for bringing this to our attention. Best Regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre.

Old over priced and tired.

TripAdvisor rating 2.0/5

David M Couples - TripAdvisor review

Lowcashon for city Center good and with parking at £18. Lifts very old and dirty. Room very dated and tired. Breakfast was good for £18 each. But paying £150 per night was a Saturday night for the rooms is way over priced. Stay at Leister city one and it great. Won’t stay Sheffield again. There is a small poll that’s nice to have but basic.

Dear David M, We appreciate your feedback regarding your recent stay at Novotel Sheffield Centre. We apologize for the inconvenience caused by the the dated room. Your comments are valuable to us and will be shared with the relevant teams for improvement. We are glad you enjoyed the breakfast and the pool facilities. We regret to hear that the pricing did not meet your expectations. We strive to provide a comfortable stay at a reasonable rate. Thank you for your comments, and we hope to have the opportunity to welcome you back in the future. Warm regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre.

Good hotel …but maybe bit more trading of staff needed.

TripAdvisor rating 4.0/5

Claire K Couples - TripAdvisor review

We were attending a funeral of a close family member. We checked in and asked receptionist how to get a taxi the next morning to get to the chapel , she was very offhand didn’t know where it was etc etc. We also asked to borrow some scissors to make a hand tied little bouquet for funeral as requested… she said she wasn’t able to lend us scissors, we would have to go and buy some. Thanks. Hotel was lovely , situated very close to station and we will stay again just hope not to bump into this staff member again.

Dear Claire K, We are truly sorry to hear about the loss of your family member and appreciate you choosing our hotel during such a difficult time. We sincerely apologize for the inconvenience caused by the receptionist's response to your requests. Rest assured, we will address this issue with our team to ensure better service in the future. We are delighted to hear that you found the hotel lovely and convenient. We hope to welcome you back in the future and provide you with a more positive experience. Warm regards, Novotel , Karen Coy, Rooms Division Manager, Sheffield Centre

very friendly helpful staff

Customer review rating 4.5/5

Sedateuk L. Business - Confirmed reviews ALL

Standard hotel appropriate to price but really nice staff, particularly the lady at the bar and 2 reception staff who printed many documents for our course for no charge - I've lost their names but they couldn't have been more helpful - thanks!

Dear SedateUK L., We truly appreciate your kind words about our staff's friendliness and helpfulness. We are delighted to hear that you found our hotel suitable for your needs. Your compliments will be shared with the team, especially with the bar and reception staff. Thank you for choosing Novotel Sheffield Centre. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

Not 4star. Dated and ill thought out.

TripAdvisor rating 1.0/5

Hazel W TripAdvisor review

Not 4 star. Perhaps 3. Sign on reception saying no room service or dining service after 10 pm this week. Should have been notified on making booking, Room very dated. Bedside light set low in the wall so impossible to read by. Tiny separate toilet, if you raise your arm to take some paper the rolls on the holder get knocked off. Mixer tap in bathroom sink wrong shape. Spout at the back so almost impossible to get water. Shower is good. All clean. No information booklet. A QR code appeared the only way to find anything out. I hate QR codes. Discourteous not to offer printed form. Breakfast chaotic. Most tables uncleared at 9 am. No one to ask where tea and juice were. Found the machines behind pillars, no signs. Tinned mushrooms so salty that taste lingered for ages after. Cooked breakfast but stone cold plates. Whole meal cooled v quickly. Poor signage in public areas. Reception is 1st floor. Main front door opens to passage to lift and stairs, and also swimming pool. To get to it you walk through reception, down public stairs, through door. Clear glass so passing people can all watch you. Very disappointed. Staff mainly polite but they struggle to overcome the negatives

Dear Guest, Thank you for sharing your feedback with us. We regret to learn that your recent experience at our hotel did not meet your expectations. We sincerely apologize for any inconvenience caused by the lack of room service and dining service after 10 pm this week, we were having major maintenance work in the kitchen. We did however offer sandwiches as an option. Your comments regarding the room condition, facilities, and breakfast service have been duly noted, and we will address these areas with our team to make necessary improvements. We understand your concerns about the dated decor and the issues you encountered during your stay. Rest assured, we will work diligently to enhance the overall guest experience. Your feedback about the signage and service will be taken into consideration for future enhancements. We truly appreciate your valuable comments as they help us strive for excellence. We hope to have the opportunity to welcome you back in the future for an improved stay. Kind regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

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Other web-users rate our hotel

  • 1,047 reviews 9.2/10 Location
  • 1,476 reviews 5.8/10 Room
  • 1,257 reviews 7.8/10 Service
  • 12 reviews 7.6/10 WiFi
  • 713 reviews 5.7/10 Comfort
  • 570 reviews 6.2/10 Breakfast
  • 527 reviews 6.4/10 Cleanliness
  • 378 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.