Dear Anameeka, Thank you so much for your wonderful feedback. We’re delighted to hear that our hotel was a convenient choice for your overnight layover and that you found the room clean, spacious, and comfortable. It’s also great to know that our location close to the airport worked well for your stay and that you were satisfied with the breakfast, WiFi, value for money, and service from our team. Thank you again for sharing your experience. We hope to welcome you back again on a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Thomas, Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you enjoyed the hotel overall and that your afternoon check-in experience, accommodation, breakfast, WiFi, and check-out were positive. We’re sorry, however, that your request for an early check-in was handled in a way that felt dismissive. Early check-in is always subject to availability, but even when it cannot be accommodated, we expect our team to communicate this with understanding and to consider possible alternatives where available. We fully understand your point that consistency in service can make a significant difference to the overall experience. We also appreciate your comments regarding the room servicing and bed. Your feedback will be shared with the relevant teams as we continue working on providing a more consistent guest experience. Thank you again for your constructive comments. We hope to welcome you back for a more positive experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Andrew, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you received a warm welcome from our reception team and that your stay went smoothly overall. We also understand your comment regarding the limited facilities in the immediate surroundings of the hotel. As an airport location, the area is quieter and offers fewer nearby shops and cafés than the city centre. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Michael, Thank you so much for sharing your experience with us. We’re delighted to hear that our location and complimentary shuttle service worked so well for your early flight, and that you found your room clean, comfortable, and equipped with a great shower 😊 We especially appreciate your kind words about our shuttle driver and the care he showed in assisting another passenger. It’s wonderful to hear when thoughtful service makes such a positive impression, and we will be happy to share your compliment with the team. Thank you again for your generous feedback. We hope to welcome you back again on a future trip through Schiphol. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Peter, Thank you very much for your lovely feedback! We are delighted to hear that you had a comfortable stay and that our team was able to accommodate your request while you were waiting for your son. We are especially happy that you were able to freshen up with a shower after your cycling trip in the rain before driving home. It is wonderful to know that this made your stay a little more comfortable. Thank you again for your kind words and for sharing your experience with us. Kind regards, Arantxa Team Ibis Styles Amsterdam Airport

Dear David, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you had a comfortable overnight stay between flights and appreciated the smooth check-in, hotel atmosphere, cleanliness, and comfortable bed 😊 We’re also happy to know that the airport shuttle was useful for your journey. We understand your comment regarding the shuttle becoming very full, as it serves multiple ibis hotels near Schiphol, and we appreciate you sharing this experience. We also note your feedback regarding the WiFi connection cutting on and off. Guest comments like yours help us identify where we can continue improving the overall stay. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jasper, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that our hotel was convenient for the purpose of your visit and that most of your stay felt well taken care of. It’s also great to know that you appreciated the quiet atmosphere, breakfast, and the kindness of our front desk and restaurant teams 😊 We’re sorry to read that a piece of cookie from the previous guest was missed during the room cleaning. Even if it was partly hidden and easy to overlook, this should have been noticed before your arrival, and your comment will be shared with our housekeeping team. We also appreciate your feedback regarding the WiFi connection at the far end of the building. It’s good to hear that it still worked fine, but your note helps us understand where the connection can be improved. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Sharne, Thank you so much for your wonderful feedback. We’re delighted to hear that you had a comfortable stay and appreciated the complimentary shuttle service, friendly team, hotel decor, breakfast, WiFi, cleanliness, and overall value 😊 It’s great to know that the quiet room and comfortable bed made your stay pleasant before your early flight. Thank you again for your kind recommendation. We hope to welcome you back again before a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Manique, Thank you so much for your wonderful feedback. We’re delighted to hear that our hotel was the perfect solution after your flight issues and that you had a comfortable stay with us 😊 It’s great to know that you appreciated the accommodation, our team, check-in, check-out, value, and sustainability efforts. We also appreciate your comment regarding the WiFi speed, as this helps us understand where we can continue improving. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Frieda, Thank you so much for taking the time to share your feedback with us. We’re happy to hear that you had a great stay and that our hotel was a convenient choice for your overnight stay before departure 😊 It’s also nice to know that you appreciated the accommodation, cleanliness, breakfast, our team, WiFi, value, and sustainability efforts. Thank you again for your kind comments. We hope to welcome you back again before a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Andre, Thank you for taking the time to share your feedback with us. We’re sorry to read that your stay did not fully meet expectations. While we are glad the hotel served the purpose of an overnight stay, finding a bug in the bed and stains on the shower floor is certainly not the standard of cleanliness and comfort we aim to provide. We also regret to hear that you felt ignored during check-out. Our team should always remain attentive and available to assist guests, and we understand how disappointing this final impression must have been. Your comments regarding the room cleanliness, shower condition, check-out experience, and value for money will be shared with the relevant teams for review and improvement. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back for a cleaner and more pleasant stay in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Churchwell, Thank you for taking the time to share your feedback with us. We’re happy to hear that you had a comfortable short stay and appreciated the on-site restaurant, shuttle service, our team, check-in, check-out, value, and sustainability efforts 😊 We’re sorry to read that there were makeup stains on the pillowcase upon arrival. This is certainly not the standard we aim to provide, and we understand why you needed to request a replacement. We also regret that the WiFi signal was poor throughout the hotel and did not work well with your devices. Your comments regarding both cleanliness and WiFi will be shared with the relevant teams for review and improvement. Thank you again for sharing your experience. We hope to welcome you back for an even better stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Yassine, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you appreciated our excellent team, facilities, cleanliness, shuttle service, WiFi, and smooth check-in and check-out experience 😊 We also truly appreciate your comments regarding the accessible room features. Details such as the door, shower screens, and towel placement are very important for guests with mobility needs, and your feedback helps us better understand where improvements can be made. Your sustainability comments are also appreciated, especially regarding cups and the reduced use of plastic-lined bins. Thank you again for sharing your experience with us. We hope to welcome you back again in the future. Warm regards, Oktay Team Ibis Styles

Dear Ratchanee, Thank you very much for your review! We’re pleased to hear that you found your stay comfortable and that you appreciated the cleanliness and overall atmosphere of the hotel. Please note that our rooms do not have a fridge. We do, however, provide free drinking water at the hotel bar for our guests. As a Green Hotel, we have also made conscious choices to reduce energy and water consumption and limit unnecessary single-use items. This is one of the reasons why certain amenities, such as minibars or bottled water in the rooms, are not provided, and the tap water in the Netherlands is very drinkable. We appreciate your feedback and hope to welcome you and your family back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Cees, Thank you very much for your fantastic review! We’re delighted to hear that you found our hotel a good stopover option and appreciated the reasonable price and convenient shuttle connection to Schiphol. It’s wonderful to know that you had a very positive experience overall, and we truly appreciate your feedback. We hope to welcome you back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear John, Thank you very much for your 8/10 review! We’re pleased to hear that you had a comfortable stay and found our shuttle service very useful. It’s also great to know that you were happy with our team, cleanliness, and smooth check-in and check-out. We hope to welcome you back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Sacha, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay. Finding a cockroach in the room, together with the cleanliness concerns you mentioned, is certainly not the standard we aim to provide. We understand that you asked to speak with a manager. However, our reception team is available 24/7 and is fully trained to assist with complaints and resolve issues during a guest’s stay. Our team was informed and did everything they could to assist you at the time. We regret that the solution provided did not meet your expectations, and we will share your feedback with the relevant teams to help us improve. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Stephan, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed the spacious and comfortable rooms, and that our reception team made a positive impression. We’re also glad to hear that you had a great experience with our breakfast team. We’re sorry that some items were unavailable shortly before the kitchen closed. We understand that this can be disappointing and will share your feedback with our restaurant team. Regarding the language of our restaurant team, we would like to clarify that we do have colleagues who speak Dutch, English, and Spanish. We are sorry if communication was difficult during your visit. As for the shuttle service, it is indeed a shared shuttle serving three ibis hotels in the area. We understand that the shared route may seem confusing at first, but the service is designed to connect guests between Schiphol Airport and the three hotels conveniently. Thank you again for your feedback. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Robyn, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you appreciated the decor in our reception area and that your check-out experience went smoothly. We’re sorry to read that the distance from the airport felt farther than expected after your long flight, and that the dinner selection was limited during your visit. We also appreciate your comments regarding the shower tiles, breakfast fruit selection, and WiFi speed. Your feedback is valuable and will be shared with the relevant teams as we continue working to improve the overall guest experience. Thank you again for sharing your thoughts. We hope to welcome you back for a smoother and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles