ibis Styles Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 607 reviews

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ibis Styles Amsterdam Airport - Image 1
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Piet Guilonardweg 3, 1117 EE SCHIPHOL, Netherlands

Description

Hotel extras

  • ALLSAFE Certified by NSF

  • Complimentary Airport Shuttle

  • Skymaster Restaurant & Bar

  • Private Outdoor Parking

Our accommodation(s)

Hotel location

ibis Styles Amsterdam Airport

Piet Guilonardweg 3
1117 EE SCHIPHOL
Netherlands

GPS:52.3057033, 4.8062021

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Skymaster Bar & Restaurant

Our Skymaster Restaurant offers a wide variety of international and local dishes. Whether you are looking for a quick bite, a healthy option or an extensive meal, our crew is more than happy to welcome you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  607 reviews

TripAdvisor Rating  3.9/5  570 reviews

Customer review rating 0.5/5

Paul V. K. Families - Confirmed reviews ALL

I booked 2 nights in this hotel due to an early flight and wanting to do a day trip to The Hague. Right from the start information was lacking - it took 15hrs to get a reply to an email requesting the shuttle times as they do not have these times published anywhere. This seems excessive for basic information from a 24hr hotel. On arrival at Schiphol the shuttle was 10mins late… At the hotel we had booked 2 x comfort twin rooms. There was no recognition of our Gold status. While we booked these rooms, every other hotel on our 4 week trip has recognised that we would probably like one room to be upgraded to a queen/king room and at least offered. The front desk even commented that they weren’t busy right now. We were given our rooms which were the basic rooms. When we got to the rooms, one was fine. The other had the window handle half hanging off. As the room faces the freeway, this meant the window didn’t close and the road noise was atrocious. Back down to request a new room. We were given a room on the other side of building with a comment that they are aware of the road noise and they will be getting noise treatment. This room was the same category but bigger and with extra noise treatment on the window ie a better room in the same category. Not only did we not get a gold upgrade but we got the lowest level of room in the category. Way to go to recognise brand loyalty. Keeping in mind this is an airport hotel and there is literally nothing around, they have a captive market. The hotel booked a private function and closed its restaurant. Front desk advised that it would open at 8pm or we could try the only other hotel next door. I assume every other person in the hotel was told the same thing, because at 8pm, everyone in the hotel came to the restaurant. The 2 staff members were completely overwhelmed. It took an hour for meals to come out. We tried to get a second round of drinks at the bar but gave up. Staff did the best they could, but this was poor planning on behalf of management. There was a manager on duty at 8pm who decided to leave amidst the chaos! Back to the rooms, when our kids went to have showers they discovered they only had 1 towel and 3 hand towels… They made do with the hand towels as it was late. Thankfully I had read reviews and knew that I had to ‘opt in’ for house keeping as there is zero information anywhere in the rooms about anything in the hotel. The only information you will find is a small sticker in the lift informing you to contact reception if you would like amenities. The front desk actually seemed surprised when I requested to opt in. After all of this, on our return from being out all day, they switched off access to one of our rooms. These aren’t the demagnetise type of cards, so back down to the front desk again, where once again we had to wait for the non existent staff member to come back from somewhere. All of the staff were absolutely lovely to deal with but the hotel seems to be in a shambles, with no where near enough staff to do their job. Having stayed in Accor properties across Europe for the past 4 weeks, this is by far the worst.

Customer review rating 1.5/5

Dessislav A. Solo - Confirmed reviews ALL

Central heating has a major, basic issue. Rooms are extremely cold, despite A/C set at maximum. Heat is not comingg into the rooms. In the corridor of the hotel was warmer by at least 10 degrees. I changed 3 rooms in the hope that is a single room issue, but it was not. I could not sleep at all, as I was very cold in the room. Staff was helpful but we could not find a solution. A/C was set as adviced by the hotel staff to maximum heat. However, no heat was coming the whole night to the room even at full and max speed of the A/C. Temperature in the room was something like 15 degrees. My throuth was sore in the morning eith no sleep at all. Please fix your heating, it is not a room issue.

Dear Dessislav, Thank you for taking the time to share your detailed feedback. We are extremely sorry to hear about the serious issues you experienced with the heating in your rooms. This is clearly not the experience we want for our guests, and we completely understand how uncomfortable and distressing it must have been, especially losing sleep and feeling unwell. We appreciate your recognition of our staff’s efforts, and we are grateful that you noted the helpfulness of our team. Please rest assured that your comments about the heating system have been escalated to our maintenance and management teams as a matter of priority so that this issue can be addressed promptly and prevent similar situations in the future. We sincerely apologize for the inconvenience and discomfort you endured during your stay. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back under much better conditions so you can experience the comfort we aim to provide. Kind wishes, Team Ibis Styles

Customer review rating 4.5/5

Shamim A. Families - Confirmed reviews ALL

Brilliant service. Easy access to the airport. Nice , clean room.

Dear Shamim, Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you enjoyed our location, clean rooms, and brilliant service. It’s great to know that your stay was convenient for your family and that check-in, accommodation, and cleanliness all met your expectations 😊. We truly appreciate your feedback and recommendation, and we look forward to welcoming you back on your next trip! Kind wishes, Team Ibis Styles

Customer review rating 2.5/5

Kathryn H. Families - Confirmed reviews ALL

Shuttle only comes every 40 minutes and takes forever to go round three different Ibis hotels. Room was spacious but run down-wallpaper peeling off the walls, water damage on walls, bathroom stained and dirty. Restaurant was a disaster, it was quiet but only two people manning it so we had to wait at least 45 mins for two burgers and a pizza. Not ideal with young kids. The burgers were so overcooked they were cardboard and they came with curly fries obviously from the freezer- and they charged €23 for this barely edible meal. Breakfast was pretty good, but all in all it didn’t feel worth the €150 room price and I probably wouldn’t stay here again.

Dear Kathryn, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially given the challenges you faced with the shuttle service, room condition, and restaurant experience 😔 We sincerely apologize for the issues you described in your room and bathroom. This is not the standard we aim to provide, and we have shared your comments with our maintenance and housekeeping teams to ensure improvements are made immediately. We also regret the long wait and service issues you experienced in our restaurant, and we are reviewing staffing and kitchen operations to prevent situations like this in the future. Your comment regarding your dietary needs is especially concerning, and we will reinforce training with our team to ensure all guests receive attentive and respectful service. While we’re glad to hear you enjoyed the breakfast selection, we understand that this alone was not enough to make up for the other challenges you faced. Your feedback is extremely valuable, and we are committed to using it to improve both our facilities and service. We would welcome the opportunity to show you a much better experience should you consider staying with us again. Kind wishes, Team Ibis Styles

Customer review rating 5.0/5

Ernest B. Solo - Confirmed reviews ALL

I was happy to stay overnight

Dear Ernest, Thank you so much for your wonderful review and for giving us a perfect score across the board! We are thrilled to hear that your overnight stay was enjoyable and that our team, especially at reception, made a positive impression on you. It’s fantastic to know that you were satisfied with our cleanliness, breakfast, WiFi, and overall service — your kind words truly motivate our team to keep delivering exceptional experiences 😊 We hope to welcome you back soon for another great stay at Ibis Styles Amsterdam Airport ✨ Kind wishes, Team Ibis Styles

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Other web-users rate our hotel

  • 1,208 reviews 7.8/10 Location
  • 1,607 reviews 7.1/10 Room
  • 1,461 reviews 7.6/10 Service
  • 31 reviews 5.9/10 WiFi
  • 794 reviews 7.4/10 Comfort
  • 685 reviews 7.5/10 Cleanliness
  • 551 reviews 7.3/10 Value
  • 495 reviews 7.2/10 Breakfast

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