ibis Styles Amsterdam Airport 3 stars

As soon as clerk tells me "didn't get paid....have a different system.." excuse I literally lost it. I always book with Expedia especially when I travel abroad, hotel was paid for months ago but for clerk to continuously tell me "let me explain...", did not fly with me, I asked her 5 TIMES to call Expedia before she started to cry, another female came & started raising her voice at me. If it wasn't as late as it was & waiting for a good while to get picked up and then had to wait for bus to have dropped off at the other 2 Ibis locations I would have left. But hotel still insisted on getting their $5.79 hotel charge, which should have been waived or offer a free breakfast at least, which they charge 18.50 euro F&B manager then got involved, loaned me her cellphone charger, since hotel has no 110v (which seems weird to me being so close to airport), I'm sure there's a lot of international travelers coming there. Room was spacious, modern designed, semi comfortable bed with 2 pillows, no clue how to turn on the heat with this panel (pictured), and being pretty chilly outside & snowing would have been nice to get warmer in the room. Would never return due to lack of customer service from front desk staff, and attempting to rob me of another $100+ - WAY TO MUCH for what you don't get!

Shuttle from airport is not on and time table is completely wrong

All fine.

The hotel is not the easiest to get to. The busses are highly infrequent and the customer interaction here is somewhat lacking. I don’t think we were asked how the stay was once and reception isn’t always manned so you have to wait until someone comes along more so in the evenings … I’d recommend staying elsewhere for the convenience of travel. According to the schipol hotel bus timetable the busses (if they show up) are 1 hour apart…one night Sunday we were waiting the bus did not show up or go to our hotel no way was I waiting 2 hours at 7pm. Ended up using bus 180 to get there… The rooms are average, broken bathroom hook in the room (front facing) no tea facilities when we arrived there was no milk for the coffee machine so went to buy some just to have a cuppa. In the morning they fence off the coffee machine I presume do you pay the pricy breakfast fees. The hotel also seems to have this thing for propping fire doors in the corridors open with cleaning cloths… wouldn’t say that’s the best thing to see… overall was not really impressed with my stay here. I’d recommend staying closer to Amsterdam or in a more connected hotel. Taxi around £26 from schipol to the hotel so very pricy.

The room was very comfortable and I loved the bathroom style and features. Would have been nice to have coffee making facilities in the room but it wasn’t too much effort to go to the bar area. I struggled to find info on the airport shuttle and ended up taking a taxi which cost €30. Please post the shuttle times on the website for other guests to find. Breakfast was a little disappointing, mainly the hot food. The fruit salad was nice. Staff were great and the decor of the hotel just perfect! I would stay again, for sure.