Dear Andre, Thank you for taking the time to share your feedback with us. We’re sorry to read that your stay did not fully meet expectations. While we are glad the hotel served the purpose of an overnight stay, finding a bug in the bed and stains on the shower floor is certainly not the standard of cleanliness and comfort we aim to provide. We also regret to hear that you felt ignored during check-out. Our team should always remain attentive and available to assist guests, and we understand how disappointing this final impression must have been. Your comments regarding the room cleanliness, shower condition, check-out experience, and value for money will be shared with the relevant teams for review and improvement. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back for a cleaner and more pleasant stay in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Churchwell, Thank you for taking the time to share your feedback with us. We’re happy to hear that you had a comfortable short stay and appreciated the on-site restaurant, shuttle service, our team, check-in, check-out, value, and sustainability efforts 😊 We’re sorry to read that there were makeup stains on the pillowcase upon arrival. This is certainly not the standard we aim to provide, and we understand why you needed to request a replacement. We also regret that the WiFi signal was poor throughout the hotel and did not work well with your devices. Your comments regarding both cleanliness and WiFi will be shared with the relevant teams for review and improvement. Thank you again for sharing your experience. We hope to welcome you back for an even better stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Yassine, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you appreciated our excellent team, facilities, cleanliness, shuttle service, WiFi, and smooth check-in and check-out experience 😊 We also truly appreciate your comments regarding the accessible room features. Details such as the door, shower screens, and towel placement are very important for guests with mobility needs, and your feedback helps us better understand where improvements can be made. Your sustainability comments are also appreciated, especially regarding cups and the reduced use of plastic-lined bins. Thank you again for sharing your experience with us. We hope to welcome you back again in the future. Warm regards, Oktay Team Ibis Styles

Dear Ratchanee, Thank you very much for your review! We’re pleased to hear that you found your stay comfortable and that you appreciated the cleanliness and overall atmosphere of the hotel. Please note that our rooms do not have a fridge. We do, however, provide free drinking water at the hotel bar for our guests. As a Green Hotel, we have also made conscious choices to reduce energy and water consumption and limit unnecessary single-use items. This is one of the reasons why certain amenities, such as minibars or bottled water in the rooms, are not provided, and the tap water in the Netherlands is very drinkable. We appreciate your feedback and hope to welcome you and your family back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Cees, Thank you very much for your fantastic review! We’re delighted to hear that you found our hotel a good stopover option and appreciated the reasonable price and convenient shuttle connection to Schiphol. It’s wonderful to know that you had a very positive experience overall, and we truly appreciate your feedback. We hope to welcome you back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear John, Thank you very much for your 8/10 review! We’re pleased to hear that you had a comfortable stay and found our shuttle service very useful. It’s also great to know that you were happy with our team, cleanliness, and smooth check-in and check-out. We hope to welcome you back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Sacha, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay. Finding a cockroach in the room, together with the cleanliness concerns you mentioned, is certainly not the standard we aim to provide. We understand that you asked to speak with a manager. However, our reception team is available 24/7 and is fully trained to assist with complaints and resolve issues during a guest’s stay. Our team was informed and did everything they could to assist you at the time. We regret that the solution provided did not meet your expectations, and we will share your feedback with the relevant teams to help us improve. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Stephan, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed the spacious and comfortable rooms, and that our reception team made a positive impression. We’re also glad to hear that you had a great experience with our breakfast team. We’re sorry that some items were unavailable shortly before the kitchen closed. We understand that this can be disappointing and will share your feedback with our restaurant team. Regarding the language of our restaurant team, we would like to clarify that we do have colleagues who speak Dutch, English, and Spanish. We are sorry if communication was difficult during your visit. As for the shuttle service, it is indeed a shared shuttle serving three ibis hotels in the area. We understand that the shared route may seem confusing at first, but the service is designed to connect guests between Schiphol Airport and the three hotels conveniently. Thank you again for your feedback. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Robyn, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you appreciated the decor in our reception area and that your check-out experience went smoothly. We’re sorry to read that the distance from the airport felt farther than expected after your long flight, and that the dinner selection was limited during your visit. We also appreciate your comments regarding the shower tiles, breakfast fruit selection, and WiFi speed. Your feedback is valuable and will be shared with the relevant teams as we continue working to improve the overall guest experience. Thank you again for sharing your thoughts. We hope to welcome you back for a smoother and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Akemi, Thank you very much for your wonderful 9/10 review! We’re delighted to hear that you enjoyed the convenient location near the airport, our shuttle service, and the beautiful, spacious rooms. It’s great to know that you had such a pleasant and convenient stay. We also appreciate your feedback regarding the Wi-Fi speed and will keep this in mind as we continue to improve our services. We hope to welcome you back to ibis Styles Amsterdam Airport in the future! Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Choonmoon, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the comfortable bed and had a good night’s sleep. We’re sorry to hear that you felt our team was less friendly than at other ibis hotels. We always aim to provide a warm and welcoming service, so we appreciate you bringing this to our attention. We will share your feedback with our team. We also appreciate your comments regarding breakfast and Wi-Fi speed, and will take these into consideration as we continue to improve our services. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Olga, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the hotel convenient for your early flight, enjoyed the spacious room, and appreciated that the sofa bed was prepared upon arrival. We’re also glad that our reception team was able to quickly assist with the safe and that you found our staff helpful and polite. Thank you for bringing the loose bathroom fixture and night light to our attention. We will share this with our maintenance team so these points can be checked and addressed. We’re also happy to hear that you enjoyed your evening cocktails. We apologize that the service was a little slower than expected and appreciate your feedback. A special thank you as well for mentioning our colleagues at reception. We’ll be sure to share your kind words with them! We hope to welcome you again for another short and comfortable stay. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Carlica, Thank you so much for taking the time to share your feedback with us. We’re happy to hear that you enjoyed your stay and appreciated our convenient location close to the airport, the easy connection to the city centre, the complimentary shuttle service, and our bar and restaurant 😊 We’re also glad that you found the room clean overall, but we’re sorry to read that there were stains on the bedding. This is certainly not the standard we aim to provide, and your comment will be shared with our housekeeping team for review. We also appreciate your feedback regarding the WiFi speed, as it helps us continue improving the guest experience. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Team Ibis Styles

Dear Patricia, Thank you for taking the time to share your feedback with us. We’re happy to hear that you appreciated the comfortable bed, blackout curtains, cleanliness, and overall value. We’re sorry to read that the shuttle was delayed in both directions and that this caused you to take an Uber in order to be on time. We understand how frustrating this must have been, especially when relying on the shuttle for airport transportation. We also apologize for the issues in the room, including the electrical outlets, missing glasses, light above the sink, and the shower leaking onto the bathroom floor. This is certainly not the comfort and maintenance standard we aim to provide, and your comments will be shared with our maintenance and housekeeping teams for review. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Carmine, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to read that your stay left such a negative impression, especially during a family trip. This is certainly not the level of service, cleanliness, food quality, or comfort we aim to provide. Regarding the ALL reward points, please kindly note that points are applied during the booking process through the ALL App or Accor platform, and this is not something that is manually applied by the hotel after the reservation has been made. We understand that this was frustrating, especially as you wished to save your points, and we hope Accor customer support will be able to assist you further with this matter. We also regret to read about your restaurant experience, including the cleanliness of the area, the food quality, and the service you received. Your comments will be shared with the relevant departments for review and improvement. We are sorry as well to hear about the shower water leaking onto the bathroom floor. Regarding the fridge, as part of our room setup and sustainability approach, our rooms do not include individual refrigerators; however, our team can assist with storing items in our kitchen refrigerator upon request. Thank you again for bringing these points to our attention. We understand that your experience was disappointing, and we sincerely regret that we were unable to meet your expectations on this occasion. Warm regards, Team Ibis Styles

Dear Hasan, Thank you for taking the time to share your feedback with us. We’re sorry to read that the internet connection did not meet your expectations during your business stay. We understand how important a stable and reliable WiFi connection is, especially when travelling for work, and we regret that this affected your experience. We’re happy to see that you appreciated the arrival, check-out, cleanliness, and overall value, but we also note your comments regarding the accommodation, our team, and WiFi. Your feedback will be shared with the relevant teams for review and improvement. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Florent, Thank you so much for your kind feedback. We’re delighted to hear that you had a very good stay with us and appreciated our welcoming team, quiet atmosphere, convenient location, and breakfast selection 😊 It’s also wonderful to know that the recognition provided during your stay as an ALL Diamond member added positively to your experience. We also appreciate your comment regarding the WiFi speed, as this helps us continue improving our services. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Team Ibis Styles

Dear Y., Thank you for taking the time to share your feedback with us. We’re happy to hear that you appreciated the complimentary shuttle service to the airport and that you found the room clean. We’re sorry to read that getting to the hotel felt challenging and that your late check-in experience did not feel welcoming. Even during late hours, our team should always assist guests in a friendly and helpful manner, and we regret that this was not your impression. Regarding the room amenities, as part of our sustainability approach, we avoid placing certain single-use items in the rooms. However, our team is always happy to assist with available items upon request at the reception. Thank you again for sharing your experience. Your comments are valuable and will be shared with the relevant teams for review and improvement. Warm regards, Oktay Team Ibis Styles

Dear Christa, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our breakfast, found our desk staff friendly, and had a comfortable night's sleep. 😊 Regarding the kettle, tea and coffee facilities, and mini-fridge, our hotel follows a green hotel concept, which means we consciously reduce unnecessary energy and water consumption and limit the use of appliances in guest rooms. For this reason, we do not provide kettles, coffee makers, or mini-fridges in the rooms. Instead, tea and coffee are available in our lobby, where guests can enjoy them during their stay. This approach is part of our efforts to reduce energy consumption and operate the hotel in a more environmentally responsible way We are sorry to hear about the WiFi connection. A slow connection is certainly not the experience we want our guests to have, and we apologize for the inconvenience. Thank you again for your feedback and for helping us understand where we can improve the guest experience. Kind regards, Team ibis Styles Amsterdam Airport