Dear Julie, Thank you very much for sharing your wonderful feedback with us. We’re pleased to hear that you and your family had a very comfortable stay and especially enjoyed the food, service from our team, and the convenience of our complimentary airport shuttle. It’s also great to know that you appreciated the hotel’s style and decor, as well as the cleanliness and overall comfort. Thank you again for your kind recommendation. We hope to welcome you back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Yazaji, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found the hotel cosy, the room clean and well equipped, and our team friendly and welcoming. It’s also great to know that the complimentary airport shuttle was helpful during your stay. We appreciate your kind comments regarding the value for money and overall experience. We also take note of your feedback regarding the Wi-Fi speed, as reliable connectivity is an important part of a comfortable stay. Thank you again for your recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Haliegh, Thank you so much for your wonderful feedback. We’re delighted to hear that you and your 6-year-old had such a comfortable stay and that you found the hotel clean and welcoming. Your kind words about our colleague working at reception on mean a great deal to us. We’ll make sure your compliment is shared with the team, as it’s always special to hear when someone has made such a positive difference to a guest’s stay. And absolutely, extra pillows are available upon request, so please never hesitate to ask us next time. Thank you again for your very kind comments. We hope to welcome you both back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Nelly, Thank you for taking the time to share such detailed feedback about your stay with us. We’re pleased to hear that you found the bed comfortable, the bathroom clean, and that you enjoyed the schnitzel and fries in our restaurant. At the same time, we’re sorry that several aspects of your stay left you feeling uncomfortable. Your comments regarding the stained carpets, damaged wallpaper, sound insulation, restaurant waiting time, and unstable Wi-Fi are valuable and will be shared with the relevant teams. Regarding the room facilities, our guestrooms do not have individual telephones or kettles. Complimentary coffee and tea are available in the lobby 24 hours a day. We also understand your reaction to the security notices around the hotel. These are general precautionary reminders intended to encourage guests to remain aware of their belongings and surroundings; they are not an indication of any unusual or suspicious activity taking place at the property. We would also like to clarify the situation at reception. Our hotel does operate with a 24-hour front desk. During the night and early morning, however, the night team also assists with operational duties such as preparing the breakfast service and may therefore need to step away from the desk briefly. We understand that this was particularly inconvenient when you were leaving for the 06:00 shuttle and expecting to collect your invoice, and we regret that this was not handled more smoothly. Concerning the fitness room, we can fully understand why the interaction you described was unsettling. The behaviour of another guest should never make anyone feel uncomfortable when using our facilities. There is no reason to associate this incident with any improper activity at the hotel, but we take your experience seriously. The access issue you experienced the following day will also be reviewed, as guests should be able to use the fitness room normally when it is available. We’re sorry that these combined experiences affected your sense of comfort during your stay. Thank you again for bringing them to our attention, as detailed feedback like yours helps us identify where both communication and the guest experience can be improved. Warm regards, -Oktay, Front Desk Manager

Dear Grace, Thank you very much for sharing your feedback with us. We’re delighted to hear that you and your family enjoyed your stay and especially appreciated the convenience of our complimentary airport shuttle. It’s also great to know that you were happy with the accommodation, cleanliness, service from our team, value for money, and our sustainability efforts. We also appreciate your comment regarding the Wi-Fi speed and will keep this in mind as we continue working to improve the guest experience. Thank you again for your kind words and recommendation. We hope to welcome you back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Mwangala, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated our location, but we’re sorry that the restaurant experience affected your stay so negatively. Waiting 40 minutes only to be informed that your chosen meal was unavailable is understandably frustrating, especially when service was already taking longer than expected. Your comments regarding the waiting times and communication will be shared with the restaurant team for review. Regarding the room amenities, additional pillows and blankets are available upon request from reception, and our team is always happy to provide them when needed. Thank you again for your detailed feedback. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Linda, Thank you for taking the time to share such detailed feedback with us. We’re very pleased to hear that you found the hotel itself wonderful and appreciated the friendly service, clean and quiet room, and overall comfort. We’re sorry, however, that the shuttle experience was so disappointing. The shuttle operates on a fixed timetable and serves multiple ibis hotels near Schiphol, but we understand that overcrowding, longer waiting times, and the way communication is handled can significantly affect the journey. Your comments regarding the driver’s attitude and the number of guests unable to board are especially concerning and will be shared with the relevant team for review. Thank you again for your honest feedback. We’re glad the hotel experience itself was positive and hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jordan, Thank you very much for sharing your feedback with us. We’re delighted to hear that you and your family enjoyed your stay and appreciated the cleanliness, design of the hotel, and especially the service from our front desk team. We also truly appreciate your kind words about the colleague who checked you in and assisted with the crib. We’ll be happy to share your compliment with the team. Thank you again for your comments. We hope to welcome you back again on a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Esther, Thank you so much for your wonderful feedback. We’re delighted to hear that you had such A. great stay and especially enjoyed the room, comfortable bed, breakfast, and punctual shuttle service. We also truly appreciate your kind words about our colleague at reception. We’ll be happy to share your compliment with her. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Judy, Thank you very much for choosing to stay with us again and for sharing your feedback. We’re delighted to hear that you had another comfortable stay and that your room, as well as the common areas, were spotless. It’s also great to know that our front desk colleague was able to assist you with the luggage cart and help make your early departure a little easier. We truly appreciate your continued trust and hope to welcome you back again on a future trip through Amsterdam. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Susan, Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed the spacious and comfortable room, the cleanliness and modern feel of the hotel, as well as the restaurant and breakfast buffet. It’s also great to know that you found our complimentary airport shuttle convenient and that our team contributed positively to your stay. Thank you again for your kind comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Manfred, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the spacious and exceptionally clean room, the breakfast, the restaurant food, and especially the friendly and knowledgeable service from our team. We also truly appreciate your kind words about Bright. It’s always great to hear when a team member goes the extra mile, and we’ll be happy to share your compliment with him. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Wendy, Thank you for taking the time to share your feedback with us. We’re very sorry to read about the condition of the bathroom and the stained carpet. The footprints, soap residue, and hair you described are clearly not in line with the cleanliness standards we expect, and we understand how strongly this affected your impression of the room. Your comments will be shared directly with our housekeeping team for review, as the room should have been properly inspected before being released for arrival. We regret that this experience left you so disappointed and appreciate you bringing it to our attention. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Bruno, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our location, breakfast, cleanliness, value for money, and the service from our team. We also truly appreciate your special mention of Lucile, our Operations Manager. We’ll be very happy to share your kind words with her. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Vanessa, Thank you for taking the time to share your feedback with us. We understand your frustration regarding the shuttle journey. As the shuttle operates on a fixed timetable and serves three ibis hotels near Schiphol, missing one departure can unfortunately result in a longer wait, while the additional stops can extend the total journey time. We’re also sorry that you arrived just after the restaurant had closed. Our restaurant closes at 21:30, and we understand that the limited food options in the immediate area can be inconvenient for late arrivals. More importantly, we’re very sorry to hear about the used hand towel left in the bathroom. This was already shared with our housekeeping team the following day so the matter could be reviewed internally. Thank you again for your detailed feedback. We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Duane, Thank you so much for your kind feedback. We’re delighted to hear that you found the hotel clean and modern and that the airport shuttle was convenient and easy to access. It’s also great to know that you were satisfied with the room, breakfast, WiFi, value for money, and the service from our team. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear James, Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a great night’s sleep, found the room clean and comfortable, enjoyed your dinner, and appreciated the service from our front desk team and the airport shuttle. We also appreciate your comments regarding the ice bucket and the WiFi connection. Your feedback on the unstable WiFi will be shared with the relevant team for review. It’s wonderful to hear that you have already booked another stay with us after your cruise. We look forward to welcoming you back. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Florent, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a nice stay and especially appreciated the availability and friendliness of our team. We also appreciate your comments regarding the curtain stain and the WiFi speed. Your feedback will be shared with the relevant teams so these points can be reviewed. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Michael, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean and comfortable, enjoyed the breakfast, and appreciated the overall value, WiFi, and our sustainability efforts. We also understand your concern regarding the shuttle service. When the bus becomes very crowded, especially with luggage, it can make the journey uncomfortable and difficult for passengers. We appreciate you bringing this to our attention. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles