Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.4/5 4,542 reviews

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Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,542 reviews

TripAdvisor Rating  4.0/5  3,605 reviews

More an Ibis than an Novotel

TripAdvisor rating 1.0/5

saad m TripAdvisor review

Nonchalant staff I'm still waiting for the towels and the laundry bag I asked 2 days ago. Don't get any dîner their if your are more than 6. They don't know how to split the bill. In the check in, they will ask you at what time you want to check out without saying the late check out is not free.

Dear Guest, Thank you for taking the time to share your review. We are sorry to hear that your stay did not meet the high standards we strive to uphold. Regarding the amenities, our team is trained to ensure prompt and efficient service, and we regret any oversight in providing the towels and laundry bag you requested. We understand the importance of these details in creating a comfortable stay and apologize for any inconvenience caused. We also recognize that dining experiences are a significant part of our guests' overall satisfaction. We are disappointed to learn that our billing process during dinner did not meet your expectations. Your feedback is valuable, and we will certainly look into how we can improve the efficiency of our service for groups of guests. Finally, we apologize for any confusion regarding the late check-out policy. Transparency in our communication is important to us, and we regret if this was not properly conveyed at the time of your check-in. We look forward to welcoming you very soon. Best regards, Manager on Duty

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

well located, broken tv in room, long checkout lines, good breakfast

Dear Guest, Thank you for the time you have taken to write a review. We are delighted that you enjoyed our comprehensive breakfast offerings and found our location convenient for your needs. We regret to hear about the issues you experienced with the television service in your room and the wait during checkout. We understand how these aspects can impact the comfort of your stay and would like to extend our sincere apologies. Please know that we are constantly working to ensure that all our amenities are functioning properly and that the departure process is as smooth as possible for our guests. Regarding the queuing time, we are reviewing our procedures to improve efficiency and reduce wait times. Nonetheless, we are pleased that the positive aspects of your stay, such as the strategic location of our hotel, have left a good impression. Our proximity to various transport links and attractions in Amsterdam is something we are quite proud of, and we're glad it contributed positively to your experience. We are hoping to welcome you back in the future. All the best. Manager on Duty

Didn't have a very good sleep

Customer review rating 2.0/5

Jack T. Couples - Confirmed reviews ALL

The walls/floors in the hotel are very thin which meant I could hear people talking and I could hear TV's in other rooms. This prevented me from falling asleep and kept me awake for the most of the night on the 2nd night.

Dear Mr T., Thank you for taking the time to share your review. We regret to hear that your rest was disrupted due to the sound from neighboring rooms. Our hotel aims to provide a peaceful environment, and we understand how essential a good night's sleep is for our guests. In light of your experience, we recommend requesting one of our rooms located on the higher floors, or those facing the city, for a more tranquil atmosphere during your next visit. These rooms are generally quieter and are preferred by guests with similar concerns. Furthermore, we understand how disheartening it can be to find out about a price reduction after making a booking. Our prices fluctuate based on various factors, including demand and seasonality. We encourage our guests to take advantage of our flexible rates for future stays, which allow for changes or cancellations should the price adjust. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Manager on Duty

Bien situé et séjour ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was on the 2nd floor - room 218 - and heard at 5 in the morning people training in the gym. Not great. Could sleep again but sleep quality was not great. I will ask higher floors next time

Chère Madame H., Merci d'avoir pris le temps de ce retour d'expérience. Nous sommes ravis que vous ayez trouvé notre emplacement pratique, idéalement situé à proximité du centre de congrès RAI d'Amsterdam et avec un accès facile au centre-ville et à l'aéroport international de Schiphol via les transports en commun. Nous regrettons cependant d'apprendre que votre sommeil a été perturbé en raison du bruit de notre salle de sport et nous nous excusons pour la gêne occasionnée par le dysfonctionnement de la carte magnétique. Nous comprenons l'importance d'une nuit de sommeil réparatrice et d'un séjour sans problème et nous tenons à vous présenter nos plus sincères excuses pour tout dérangement que vous avez subi. De plus, nous reconnaissons les inconvénients que vous avez rencontrés avec la carte magnétique pour l'accès à la chambre et nous veillerons à garantir sa fiabilité pour nos clients. Néanmoins, nous espérons que votre séjour dans son ensemble a été agréable et que vous avez eu l'occasion de découvrir nos diverses commodités, notamment notre salle de sport entièrement équipée, les délices gastronomiques de notre RESTAURANT URBN FOOD & DRINK et la commodité de notre boutique Stach ouverte 24h/24. Ce serait un plaisir de vous revoir, Manager on Duty

Customer review rating 5.0/5

Pooja Business - Confirmed reviews ALL

Great comfortable experience

Dear Ms S., Thank you for sharing your feedback. It is heartening to hear that your stay at Novotel Amsterdam City was a source of comfort during your travels. We take great pride in providing a pleasant environment that caters to the needs of our guests, whether they are visiting for business or leisure. It would be our pleasure to have you return on another occasion. Very best wishes, Manager on Duty

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Other web-users rate our hotel

  • 2,186 reviews 8.9/10 Location
  • 2,582 reviews 7.1/10 Room
  • 2,316 reviews 7.9/10 Service
  • 57 reviews 8.4/10 WiFi
  • 1,393 reviews 8.8/10 Breakfast
  • 1,236 reviews 6.6/10 Cleanliness
  • 100 reviews 7.7/10 Wellness Area
  • 23 reviews 1.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.