Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.3/5 5,126 reviews

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ALLSAFE approved hotel

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Amsterdam City

Europaboulevard 10

GPS:52.333579, 4.888825

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,126 reviews

TripAdvisor Rating  4.0/5  3,569 reviews

Poor Customer Service

TripAdvisor rating 1.0/5

SanFranGlobeTrotter TripAdvisor review

Currently staying at the hotel and extended my stay only to learn hotel restaurant is closed for a function. Poor to non-existent customer service at this hotel where customers’ are taken for granted. There are better hotels for the price. Don’t patronize this hotel if you have other alternatives.

Dear guest, Thank you for taking the time to share your review. We are glad to hear that you appreciated our convenient location during your stay. However, we regret to learn that you were disappointed with the customer service and the temporary closure of our restaurant for a function. We understand that this may have caused some inconvenience, and we apologize for any discomfort you experienced. Our restaurant is usually open daily, offering a variety of international dishes, and we strive to provide excellent customer service to all our guests. We hope that you were able to enjoy the alternative dining options available in the nearby area during the closure. We value your feedback and will use it to improve our services for future guests. Our team is committed to providing a comfortable and enjoyable experience for all our visitors, and we hope to have the opportunity to welcome you back in the future. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Manager on Duty

Birthday visit in Amsterdam

TripAdvisor rating 5.0/5

Ing_stine Families - TripAdvisor review

We stayed at this hotel to celebrate the 80th birthday of our mother. We were very impressed by the friendliness of the staff and the beautiful rooms. A special mention and thanks to Delia for the organisation and birthday surprise in the room and to Nora, Thomas, Tine, Virginia, Lilia and Bas who organised a surprise for our mother with birthday song and a beautiful decorated plate with cakes and fruit during breakfast . The hotel is very well situated in a quiet area with near access to metro, bus and tramway which makes it very easy to reach the Center of Amsterdam in a short time. We will definitely come back to this hotel during a next stay in Amsterdam

Dear guest Stine, Many thanks for this positive feedback. We are delighted that you appreciated the stylish decor of our hotel and found our location to be ideal. Our team works hard to always go above and beyond to deliver a memorable experience, and it seems we were able to do just that; your feedback will encourage us to keep up the good work. We all hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.5/5

Yulia Friends - Confirmed reviews ALL

Check-in was wonderful. Many thanks to girl, she was cute and professional. Unfortunately, service in the restaurant was not so good. Very long term of waiting dishes, but the restaurant was not full. Room was booked for 2 person, but it was fulfill just for 1. Very strangerous situation when I booked 2 rooms, 1 was fulfill with slippers( just for 1 person). Second room was not fulfill with slippers. When I called to reception and asked to bring extra slippers, they said that they have not. I think that, better not fulfill rooms with slippers if you are lack with them. In general good

Dear Ms. P., We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you had a wonderful check-in experience and found our staff to be professional and friendly. Your kind words are greatly appreciated. We apologize for the inconvenience you faced in the restaurant and the inconsistency in the provision of slippers in your rooms. We assure you that we strive to provide the best possible service to all our guests and will take your feedback into account to improve our services. As for the slippers, they are provided in our Executive rooms, and we will make sure to address this issue with our housekeeping team to ensure consistency in our services. We look forward to welcoming you back on a future occasion. Best wishes, Manager on Duty

Well Located, Good rooms

Customer review rating 3.5/5

Venkat V. Business - Confirmed reviews ALL

I stayed for 6 nights at the Novotel Amsterdam. The property is well located, especially if you are attending events at the Rai Amsterdam. it is well connected with public transport, making it easy to get to reach from the Airport and from the city centre. The rooms are clean and comfortable.

Dear Mr Venkataraman, We thank you for your comments about your stay at our hotel. We are glad to hear that you found our location convenient, especially for attending events at the Rai Amsterdam, and that you appreciated the cleanliness and comfort of our rooms. However, we apologize for the inconvenience you experienced with the elevators during your stay. We will look into this issue and ensure that it is addressed promptly. We also appreciate your feedback regarding the attentiveness of our reception team and the invoice issue. We will use your comments to improve our services and ensure a smoother check-in process for our guests in the future. It would be a pleasure to welcome you again. Best regards, Manager on Duty

Great business stay!

Customer review rating 5.0/5

Meriam M. Business - Confirmed reviews ALL

I have stayed at this Novotel for over 20 years and this experience was great again! I attended for a show at the RAI and it was easy for access, great breakfast, comfy beds and all very clean. Staff all very kind and helpful and always willing to go the extra mile.

Dear Ms. M., Thank you for sharing your feedback. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We are delighted to know that we could help start your day off perfectly with a tasty breakfast and that you appreciated the high standards which we strive to uphold. It would be our pleasure to have you return on another occasion. Very best wishes, Manager on Duty

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Other web-users rate our hotel

  • 2,112 reviews 8.7/10 Location
  • 2,664 reviews 7/10 Room
  • 2,432 reviews 7.5/10 Service
  • 68 reviews 8.2/10 WiFi
  • 1,434 reviews 8.7/10 Breakfast
  • 1,278 reviews 6.8/10 Cleanliness

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