Novotel Amsterdam City Hotel 4 stars

We are currently moving between homes and needed to stay a night in a hotel. We chose Novotel as our first choice for the accommodations provided but also because they accepted our family pet . We were upgraded to a larger room (hence pet and 2yr child) but also staff were very friendly, caring about our stay and provided clear instructions on how to navigate the hotel with COVID regulations. We could not be happier choosing Novotel for our 1 night stay.

Short and sweet, excellent front desk help and lovely room

Congratulations to the staff ! They are doing their best for enjoying our stay

Excellent hotel, good facilities and services (even under Covid restrictions), friendly and helpful personnel, clean and arranged room.

This is my 2nd visit to the hotel because I was impressed during my first stay. However, the 2nd stay turned to be just an okay stay. I stayed for the 2nd stay for 2 nights, and on my 2nd day I got called when I was on my way to our room by one of the staffs and he was asking me questions like what I was doing, if he can help me with something, in which room I was staying because he didnt recognise me (funny enough, there were only few guests, and he didnt recognize somebody was staying at the hotel). To me this is fine and still acceptable. However what is disappointing was that the personnel was asking me questions and playing tennis table in the lobby at the same time (and also during working hours). This would be acceptable if I was staying in a family owned B&B somewhere in the middle of nowhere in South East Asia or Eastern Europe, but I would not expect to see personnels playing tennis table in the lobby during working hours, and also visible to the guests in a Novotel in Western Europe. I can fully understand that the hotel is quite because of the pandemic, but you can't put all the blame to the pandemic. You need to put professionalism as an embedded value, and not with an excuse.

There was visible safety measures in place & staff was very & very helpful.

Dealing with Corvid is difficult but the hotel has a great system and made the experience very safe.

An enjoyable stay despite the Covid. Only one remark : please review the comfort of your beds

I had a very pleasant stay in these troubled times. Very helpful and kind personnel, that kept themselves to the highest standard concerning hospitality and corona related measures.

The management and staff of the Novotel went out their way to make our stay fantastic.

Overall, I found many of the staff members to be unfriendly, unhelpful, and sometimes rude.

Pleasant stay and nice staff focused on service and customer experience

Felt safe due to the measures taken by the hotel as a result of COVID-19. We enjoyed our stay and can only recommend this hotel.

- cheat on room service charge, Adding item we never ordered/received. when pointed out via email/message (hotel preferred comm. channel in corona), there’s no reply/feedback. Until i had to complained again, directly to receptionist. - breakfast was pitiful. A tray of 3 stale bread, 2 fruits, 1 boiled egg, 2 slices of hams and cheese in cheap plastic wrap, a watered down small glass of juice... every morning they tried to sell a 5 eur fried egg.... what a cheap act! - Employees were impolite, some looks demotivated and bored working there. Bartender refused to served welcome drink just because we entered from “wrong side” of the bar... never been turned down in any hotel, novotel is the new low and i’ll make sure to never stay there anymore!

I stayed for 5 nights in june 2020 during the covid 19 restrictions and distancing. Hotel staffers extremely welcoming and friendly. Went out of their way to ensure my stay was as comfortable as possible. Extremely clean and smart hotel and staff that compliment the hotel. Will definitely stay there again