Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,172 reviews

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Novotel Amsterdam City - Image 1
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Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior room with Queen size bed

Photo out of - Superior room with Queen size bed

Featuring HDTV, a Nespresso machine and a fridge, your Superior room fuses modern décor with soothing tones and wood furnishings. There's a desk if you need to work, and fast Wi-Fi to keep you connected. Enjoy luxury Rituals products in the bathroom.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Choose this room for business travel in Amsterdam, with free Wi-Fi and an eco-designed Live N Dream queen bed to ensure you rest well before a big event. Start the day with tea or Nespresso coffee, and spend peaceful evenings watching the 55-inch HDTV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Your Executive room offers a king-size Live N Dream bed, designed for restful sleep and eco-friendliness. There's tea and Nespresso coffee, plus inclusive soft drinks from the minibar. Your bathroom features a rain shower and luxury Rituals amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Relax in this smartly designed twin room with HDTV, Nespresso coffee and tea-making facilities, as well as a sofa and a work desk for comfort and convenience. You'll find luxury Rituals amenities in your bathroom with a spacious rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Choose Superior rooms for business travel in Amsterdam or sightseeing trips with friends. There's a 55-inch HDTV and high-speed Wi-Fi, along with tea and Nespresso coffee to enjoy during breaks in your schedule. Rituals bathroom amenities add luxury.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 610 rooms
  • 2 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Play area

Well-being

In Balance Fitness Centre

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 2.5 ft

  • Parking pricing: 38.00 € 38 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT URBN FOOD AND DRINK

Photo out of - RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Cooking style
International
Chef name
Frank-Jan MUTSAERS
Capacity
160
Accessibility
Accessible service
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Telephone +31 20 721 9179
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Meet in our Amsterdam bar for apéritifs, a glass of wine with friends or cocktails to celebrate a successful event. Take a seat at the 15-metre bar counter with its streamlined, modern design, and order classic Dutch bar bites to pair with your beverage.

Our extensive breakfast selection lets you start the day with light, healthy fare, indulgent treats, or a bit of both. Visit the live egg station for perfect eggs cooked in front of you, and linger over tea or coffee as you finish off fruit or pastries.

Featuring Technogym equipment, our fitness room lets you maintain your routine during your stay at our Amsterdam hotel. You'll find everything you need for strength and cardio training. Combine your gym session with a sauna visit for rounded wellness.

Discover the benefits of an Amsterdam hotel with a sauna when you visit our on-site spa area, which also has a section with loungers to relax on after a day of meetings or sightseeing. There are male and female saunas to enjoy for as long as you like.

With warm tones and natural elegance, our event space provides the perfect Amsterdam wedding venue for lavish celebrations or intimate occasions. Work with our expert team to plan the details of your day, including outstanding catering from our chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,172 reviews

Customer review rating 4.0/5

Bastien D. Business - Confirmed reviews ALL

Dear Mr. D., Thank you for sharing your experience with us. We’re sorry the mattress and pillow options didn’t suit your needs. Our rooms include both large and medium pillows, but we understand comfort is personal. We hope our convenient location near the RAI station and tram was helpful during your stay. We hope to have the pleasure of seeing you again in the future. Best wishes, Manager on Duty

Customer review rating 5.0/5

Lsm O. W. H. Business - Confirmed reviews ALL

Dear Ms. Lsm Org- W. , Thank you for reviewing your recent experience. We are glad you found our lobby inviting and well suited for catching up with other guests. Our team designed the space to be a warm and relaxed place to meet, so your comment means a lot. We are also pleased that your stay felt comfortable overall. Knowing you would recommend both our hotel and the loyalty programme so highly is wonderful feedback for us. It would be our pleasure to have you return on another occasion. Very best wishes, Manager on Duty

Customer review rating 3.5/5

Cristoforo C. Business - Confirmed reviews ALL

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that your spacious room and comfortable bed contributed to a restful business trip. It is wonderful to know you appreciated our extensive breakfast buffet, which our chef takes great care to prepare fresh each morning with a wide selection of international dishes and made-to-order options. Our location, just a short walk from the RAI convention center and Amstelpark, combined with excellent tram and metro links to the heart of Amsterdam, makes it easy for business travelers like yourself to navigate the city with ease. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 2.0/5

Individual-90… L. C. W. Solo - Confirmed reviews ALL

Dear Mr. W., Thank you for taking the time to share your review. We are pleased that your booking process went smoothly and that you found it straightforward. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the in-room entertainment was not functioning as it should during the first part of your visit, and we understand how frustrating that must have been when you simply wanted a bit of background company. Our front desk team should have offered a more helpful response, and we apologize for that shortcoming. We also regret that disturbances from the corridor made it difficult for you to feel at ease. For future reference, our higher-floor rooms on the quieter side of the building tend to offer a more peaceful environment, and earplugs are available upon request. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 4.5/5

Danytza W. Business - Confirmed reviews ALL

Dear Mr. Danytza, We very much appreciate this positive review about your stay. We are delighted that your room on the 12th floor felt spacious and offered a pleasant view of Amstel Park. It is also great that you found the breakfast excellent and that our location made your trips to the museums simple. Our team takes pride in offering a warm welcome and a smooth arrival, so your kind words about the lobby and check-in mean a lot. Knowing you plan to return is truly rewarding for all of us. Thank you again; we look forward to welcoming you back in the future. Kind regards, Manager on Duty

Dear Mr. D., Thank you for sharing your experience with us. We’re sorry the mattress and pillow options didn’t suit your needs. Our rooms include both large and medium pillows, but we understand comfort is personal. We hope our convenient location near the RAI station and tram was helpful during your stay. We hope to have the pleasure of seeing you again in the future. Best wishes, Manager on Duty

Customer review rating 5.0/5

Lsm O. W. H. Business - Confirmed reviews ALL

The lobby is inviting and set for visiting other guests. The restaurant is large with plenty of seating for guests. Great breakfast buffet!

Dear Ms. Lsm Org- W. , Thank you for reviewing your recent experience. We are glad you found our lobby inviting and well suited for catching up with other guests. Our team designed the space to be a warm and relaxed place to meet, so your comment means a lot. We are also pleased that your stay felt comfortable overall. Knowing you would recommend both our hotel and the loyalty programme so highly is wonderful feedback for us. It would be our pleasure to have you return on another occasion. Very best wishes, Manager on Duty

Customer review rating 3.5/5

Cristoforo C. Business - Confirmed reviews ALL

PRO: Hotel near the RAI Amsterdam convention center and Amstelpark, with good public transport connections. Spacious and comfortable room. Very varied and extensive breakfast. CONS: The bathroom lacks a bidet and a toilet brush. Complimentary slippers would be appreciated.

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that your spacious room and comfortable bed contributed to a restful business trip. It is wonderful to know you appreciated our extensive breakfast buffet, which our chef takes great care to prepare fresh each morning with a wide selection of international dishes and made-to-order options. Our location, just a short walk from the RAI convention center and Amstelpark, combined with excellent tram and metro links to the heart of Amsterdam, makes it easy for business travelers like yourself to navigate the city with ease. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 2.0/5

Individual-90… L. C. W. Solo - Confirmed reviews ALL

I have been staying there for 3 nights by myself. I usually will switch on TV for little sound when I'm in the hotel alone. But when I got there I realised that the TV was not working. Phoned up the reception but been told that nothing they could do about it. So only the 3rd night it became working. For the first 2 nights I kept hearing footsteps, door opening and closing, don't really like the environment.

Dear Mr. W., Thank you for taking the time to share your review. We are pleased that your booking process went smoothly and that you found it straightforward. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the in-room entertainment was not functioning as it should during the first part of your visit, and we understand how frustrating that must have been when you simply wanted a bit of background company. Our front desk team should have offered a more helpful response, and we apologize for that shortcoming. We also regret that disturbances from the corridor made it difficult for you to feel at ease. For future reference, our higher-floor rooms on the quieter side of the building tend to offer a more peaceful environment, and earplugs are available upon request. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 4.5/5

Danytza W. Business - Confirmed reviews ALL

My husband and I stayed at the Novotel Amsterdam for 1 night after staying a block away at another hotel for 5 days prior. This hotel was definitely better in the ways that matter most to me. It smelled nice in the lobby which was also bright and well lit. Staff were welcoming and check in was simple. Our room was on the 12th floor. we had nice view of the park. The windows were clean unlike my previous hotel. The room was spacious, with a walk in shower (not a step in tub), with a sofa and a decent work desk. Breakfast was excellent, with lots of options (including an omelette station). The hotel is well located to city transit (bus, tram and underground) and we easily managed to take the bus to the museums. We visit Amsterdam quite often, so I expect that we will stay here again soon.

Dear Mr. Danytza, We very much appreciate this positive review about your stay. We are delighted that your room on the 12th floor felt spacious and offered a pleasant view of Amstel Park. It is also great that you found the breakfast excellent and that our location made your trips to the museums simple. Our team takes pride in offering a warm welcome and a smooth arrival, so your kind words about the lobby and check-in mean a lot. Knowing you plan to return is truly rewarding for all of us. Thank you again; we look forward to welcoming you back in the future. Kind regards, Manager on Duty

Customer review rating 4.5/5

Individual-90… L. E. Business - Confirmed reviews ALL

Good location. Comfortable beds. Excellent breakfast buffet. A little sullied towels though but manageable.

Dear Mr. L., We would like to thank you for taking the time to leave this review about your recent visit. We appreciate your kind words about the gentleman who checked you in, our team always strives to make every arrival smooth and welcoming. That said, we are sorry for the shortcoming with the towels. Our housekeeping team refreshes towels daily, and they are always happy to replace any item that does not meet expectations right away. Nonetheless, we are delighted that you enjoyed our breakfast buffet, and it is wonderful to hear that our comfortable beds helped make your business trip a pleasant one.. All of the team hopes that we may be able to see you again in the future. Kindest regards, Manager on Duty

Customer review rating 4.0/5

Chrissa J. C. Business - Confirmed reviews ALL

Great front of house service. Evening meal food disappointing and service poor

Dear Ms. C., We appreciate that you took the time to share your experience with us. We are delighted that you found your stay very comfortable and that our front of house team made such a great impression. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your dining experience fell short of the usual standard we aim for, and we have shared your thoughts with our restaurant team to keep them mindful of our guests’ expectations. Nonetheless, we are glad that overall you had a pleasant stay and that our welcome set a positive tone for your visit. We hope to see you again. Best regards, Manager on Duty

Customer review rating 1.5/5

Gerard M. Business - Confirmed reviews ALL

My booking was orginally made for 4 nights. On checking in I wished to amend it to 3 nights. I was told this was fine on the Monday. I queired breakfast was included and I was told it was. The next morning when going for breakast, I was told I had not paid. However, the lady called receiption and they confirmed I had paid. On Wednesday, I did not go for breakfast but on Thursday I did and again I was told I had not paid for breakfast. This time when they called reception, they also stated I had not paid for breakfast. It was all very frustrating. On check out I asked for an invoice and got a print out. The charge was for 4 nights, not 3 but I could see from the monitor my room was showing a credit of apprx €200. When I queried what this was for, the reception thought it was the credit from going from 4 to 3 nights. I asked him to check and confirm but he needed a supervisor. It now turns out my bookuing was non refundable so I was charged for 4 nights. At no stage in the process was I told this. At every stage of my booking, there was just confusion. Room was clean, bed comfortable and breakfast was tasty. However, from the overall experience, I wont be back or recommend it goinf forward.

Dear Mr. M., Thank you for taking the time to share your experience in such detail, and we are sorry to hear that your stay was overshadowed by so much administrative confusion. We are glad to hear that the room, cleanliness, and breakfast met your expectations. However, the inconsistency you experienced around your breakfast entitlement and the handling of your booking amendment is not the standard we hold ourselves to, and we sincerely apologise for the frustration this caused. Regarding the booking amendment and the non-refundable rate, we understand that this was not communicated clearly at the time of your request, and we regret that this only came to light at checkout. As your booking was made through a travel agent, the rate conditions are ultimately tied to that booking, but we acknowledge that our team should have been clearer about this when you asked to amend your stay. We have shared your feedback internally so that we can improve the consistency of our communication at both the front desk and breakfast reception. We hope that despite this experience, we may have the opportunity to welcome you back under better circumstances. Best regards, Manager on Duty

Customer review rating 5.0/5

Mohanad I. Couples - Confirmed reviews ALL

Nice, calm and clean! We had our bikes with us, so no problem with connection to city center.

Dear Mr. Mohanad, Thank you for taking the time to leave a review of your recent stay. We are delighted that you and your partner found our hotel to be a calm and clean retreat for your stay in Amsterdam. It is great to know that your choice brought you the peaceful atmosphere you were looking for, and we value your loyalty as a Silver ALL member. Our team takes pride in maintaining a spotless environment, so your kind words about the cleanliness mean a lot to us. It would be a pleasure to welcome you back. Kind regards, Manager on Duty

Customer review rating 3.0/5

Vanita S. Business - Confirmed reviews ALL

Room cleaning isn’t meticulous. Phone rings at front desk, but I’m told it didn’t ring. Instructions given for wake up not followed, thus reliability is a question. Restaurant service is very poor. Despite 3 days of heavy traffic, service counters remained the same thus causing inconvenience and unpalatable food served, food exhausted but no concern to refill. It didn’t give a superior experience, as much as I would have wanted to score.

Dear Ms. S., Thank you for taking the time to share your experience of staying with us. We are delighted that you found our rates to be a great value and that you would recommend our loyalty programme to others. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the cleaning, the wake-up arrangements, and the restaurant experience. Our daily housekeeping follows strict protocols, and our team is always available to assist with any in-room concerns at the time they arise. The restaurant team works hard to maintain a smooth service, and we are disappointed to learn that your visits did not reflect that standard. Nonetheless, knowing that you still see merit in our pricing and loyalty benefits means a great deal to us. We look forward to the pleasure of seeing you again. Best regards, Manager on Duty

Customer review rating 4.5/5

Augusto Z. Couples - Confirmed reviews ALL

Pleasant hotel, nice staff and good location

Dear Mr. Z., Thank you for this positive review. We’re glad our team made you feel welcome and that the Spanish and Portuguese speaking colleague stood out. It’s great you appreciated our location with easy access to the city centre and RAI convention area. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 5.0/5

Individual-90… O. M. Business - Confirmed reviews ALL

I was staying for a conference and required a comfortable hotel close with a gym. Staff were helpful and it made attending easier.

Dear Mr. M., We appreciate that you took the time to share your experience with us. We’re glad our comfortable hotel and helpful team supported your conference stay. Our fitness area with sauna and modern equipment helps guests maintain their routine. Plus, our location near the RAI convention centre makes balancing work and downtime easy. We hope to be able to welcome you again in the future. Best regards, Manager on Duty

Customer review rating 5.0/5

Stephen L. Families - Confirmed reviews ALL

Breakfast was outstanding. Room was clean and well maintained. The charging cube was good for us.

Dear Mr. L., Thank you for sharing this review of your time at our hotel. We’re glad you enjoyed our breakfast, especially the fresh omelets and pancakes prepared by Chef Frank-Jan. Apologies for the coffee machine water tank issue—our housekeeping team usually catches this. It’s great your room was clean and the charging cube was useful for your family. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.0/5

Dan J. Business - Confirmed reviews ALL

The hotel is very well located, easy access to the subway, very good breakfast and near the Amstel Park. However, I found it a little expensive for the room size and amenities. I consider that the room can me more modern for 4 stars at this price.

Dear Sir, Thank you for sharing your experience with us. We are thrilled that you found our location so convenient, with easy subway access just a short walk away. It is great that you enjoyed our breakfast buffet and took advantage of the nearby Amstel Park. We look forward to welcoming you back on a future trip. Kind regards, Manager on Duty

Customer review rating 4.5/5

Bjarne A. J. Business - Confirmed reviews ALL

Very friendly and helpful personel. Nice rooms and breakfast.

Dear Mr. J., We are delighted that you found our team so warm and attentive, it is always our goal to make our guests feel at home. We are also glad you enjoyed the comfort of your room and our breakfast selection. We look forward to having the opportunity to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 3.5/5

Prajakt D. Business - Confirmed reviews ALL

Though stay was comfortable but basic amenities were missing from.the room. Like water, slippers, kits.

Dear Mr. D., Thank you for sharing your experience with us. We are delighted that your stay was comfortable and that our reception team was helpful. That said, we are sincerely sorry that certain aspects of your experience did not meet your expectations. We understand how missing in-room provisions can affect a business trip, and we have noted your feedback on the bathroom condition and breakfast variety for our teams to review. Nonetheless, we are glad you enjoyed the live omelette counter and would recommend the loyalty programme. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Manager on Duty

Customer review rating 1.5/5

Bhanu P. Business - Confirmed reviews ALL

The room was too warm and the AC did not work. The bathrooms were especially musty. The food at the restaurant was not good and it took long for the waiters to serve food or address our requests. The options for lunch were very limited and rigid.

Dear Mr. P., Thank you for taking the time to let us know your opinion of your recent stay. We sincerely apologize that your experience fell short in several areas. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 4.5/5

Ian H. Business - Confirmed reviews ALL

This is our second visit for the IBC trade show. We will definitely be re booking.

Dear Mr. H., Thank you for sharing your experience with us. We are delighted that you found your stay so comfortable and that both breakfast and dinner left such a great impression. It is wonderful to hear that you enjoyed the quality of your room and the shower, and we truly value your loyalty to our hotel for the IBC trade show. That said, we are sorry the layout of the toilet felt a bit cramped. Your comfort matters to us and we regret any inconvenience this caused. Nonetheless, we are especially glad our location suited your business needs so well. Being just a short walk from the RAI convention centre, our hotel aims to make trade show visits as effortless as possible. We hope to welcome you back. Best wishes, Manager on Duty

Customer review rating 3.5/5

Stephen L. Families - Confirmed reviews ALL

Great location for our 4 day itinerary. Close to public transport (all modes). Comfortable beds & rooms. Games area was a hit with our 2 Grand Kids. Unfortunately for my group we experienced 3 back to back annoying problems with housekeeping which really made my stay more annoying than it should of.

Dear Mr. L., We appreciate that you took the time to share your experience with us. We’re glad our location and comfortable rooms suited your family, and that the games area was a hit with your grandchildren. We apologize for the housekeeping issues and regret the frustration caused; your feedback on recycling receptacles and the bar is also noted. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 4.5/5

Stella A. N. Friends - Confirmed reviews ALL

Clean and comfortable rooms with available amenities. Great breakfast. Really close to the metro.

Dear Ms. N., We would like to thank you for this positive feedback about your stay in our hotel. We’re glad you found your room clean and comfortable and enjoyed our amenities and breakfast. Our location near the metro makes exploring Amsterdam easy, and we’re happy it suited your trip. We hope to see you again soon. Best wishes, Manager on Duty

Other web-users rate our hotel

  • 1,865 reviews 8.9/10 Location
  • 2,202 reviews 7.2/10 Room
  • 2,068 reviews 8.5/10 Service
  • 37 reviews 7.9/10 WiFi
  • 1,205 reviews 8.8/10 Breakfast
  • 1,104 reviews 7/10 Cleanliness
  • 425 reviews 8/10 Amenities
  • 364 reviews 8.8/10 Vibe

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