Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,137 reviews

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Novotel Amsterdam City - Image 1
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Novotel Amsterdam City - Image 3
Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior room with Queen size bed

Photo out of - Superior room with Queen size bed

Featuring HDTV, a Nespresso machine and a fridge, your Superior room fuses modern décor with soothing tones and wood furnishings. There's a desk if you need to work, and fast Wi-Fi to keep you connected. Enjoy luxury Rituals products in the bathroom.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Choose this room for business travel in Amsterdam, with free Wi-Fi and an eco-designed Live N Dream queen bed to ensure you rest well before a big event. Start the day with tea or Nespresso coffee, and spend peaceful evenings watching the 55-inch HDTV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Your Executive room offers a king-size Live N Dream bed, designed for restful sleep and eco-friendliness. There's tea and Nespresso coffee, plus inclusive soft drinks from the minibar. Your bathroom features a rain shower and luxury Rituals amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Relax in this smartly designed twin room with HDTV, Nespresso coffee and tea-making facilities, as well as a sofa and a work desk for comfort and convenience. You'll find luxury Rituals amenities in your bathroom with a spacious rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Choose Superior rooms for business travel in Amsterdam or sightseeing trips with friends. There's a 55-inch HDTV and high-speed Wi-Fi, along with tea and Nespresso coffee to enjoy during breaks in your schedule. Rituals bathroom amenities add luxury.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 610 rooms
  • 2 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Play area

Well-being

In Balance Fitness Centre

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 2.5 ft

  • Parking pricing: 38 EUR 38 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT URBN FOOD AND DRINK

Photo out of - RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Cooking style
International
Chef name
Frank-Jan MUTSAERS
Capacity
160
Accessibility
Accessible service
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Telephone +31 20 721 9179
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Meet in our Amsterdam bar for apéritifs, a glass of wine with friends or cocktails to celebrate a successful event. Take a seat at the 15-metre bar counter with its streamlined, modern design, and order classic Dutch bar bites to pair with your beverage.

Our extensive breakfast selection lets you start the day with light, healthy fare, indulgent treats, or a bit of both. Visit the live egg station for perfect eggs cooked in front of you, and linger over tea or coffee as you finish off fruit or pastries.

Featuring Technogym equipment, our fitness room lets you maintain your routine during your stay at our Amsterdam hotel. You'll find everything you need for strength and cardio training. Combine your gym session with a sauna visit for rounded wellness.

Discover the benefits of an Amsterdam hotel with a sauna when you visit our on-site spa area, which also has a section with loungers to relax on after a day of meetings or sightseeing. There are male and female saunas to enjoy for as long as you like.

With warm tones and natural elegance, our event space provides the perfect Amsterdam wedding venue for lavish celebrations or intimate occasions. Work with our expert team to plan the details of your day, including outstanding catering from our chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,137 reviews

Customer review rating 5.0/5

Wim G. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Emperor U. Families - Confirmed reviews ALL

Dear Mr. U., Thank you for taking the time to leave a review of your recent stay. We are delighted that your family had an excellent stay with us. Our reception team is always eager to help, so we are glad you felt well taken care of. Even so, we are sorry the atmosphere near the restaurant felt too quiet. Your suggestion about subtle music has been shared with our bar team. Nonetheless, we are thrilled that your children loved their time here, and we are glad our location made your visit convenient. We hope to welcome you back again soon. Best wishes, Manager on Duty

Customer review rating 4.5/5

Bruce R. Business - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to leave a review of your recent stay. We are delighted that you enjoyed a smooth arrival and a comfortable stay. We are sorry, however, that the internet connection did not hold up during your business calls. Our Premium WiFi is designed specifically for guests who need reliable bandwidth for conferencing, and our reception team can always help set this up. Nonetheless, we truly value your high recommendation and the praise you shared for our team. We are looking forward to welcoming you again. Best wishes, Manager on Duty

Customer review rating 0.5/5

Laura W. Business - Confirmed reviews ALL

Dear Ms. W., We are pleased that your arrival and accommodation met your expectations. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We deeply regret the disturbance you experienced during the night and we understand how unsettling it must have been to have your rest interrupted. Our team strives to ensure every guest feels secure and comfortable, and we acknowledge that a lapse in our internal communication led to this incident. We hope we can provide you with an improved stay in the future. Kind regards, Manager on Duty

Customer review rating 4.0/5

Ulf S. Couples - Confirmed reviews ALL

Dear Mr. S., We appreciate that you took the time to share your experience with us. We are glad our hotel proved efficient for your conference trip and that you appreciated our well-thought-out design. That said, we are sorry that some aspects of your stay fell short of your expectations. We regret that the property lacked the personal feel you were hoping for. Nonetheless, we are pleased you valued our strong transport connections and that Martina made such a helpful impression. We hope to be able to welcome you again in the future. Best regards, Manager on Duty

Customer review rating 4.5/5

Emperor U. Families - Confirmed reviews ALL

Very interactive and ready to help receptionist and quick to action.

Dear Mr. U., Thank you for taking the time to leave a review of your recent stay. We are delighted that your family had an excellent stay with us. Our reception team is always eager to help, so we are glad you felt well taken care of. Even so, we are sorry the atmosphere near the restaurant felt too quiet. Your suggestion about subtle music has been shared with our bar team. Nonetheless, we are thrilled that your children loved their time here, and we are glad our location made your visit convenient. We hope to welcome you back again soon. Best wishes, Manager on Duty

Customer review rating 4.5/5

Bruce R. Business - Confirmed reviews ALL

I was there for work arrived early which the desk had no problem with and got me checked in. thanks

Dear Mr. R., Thank you for taking the time to leave a review of your recent stay. We are delighted that you enjoyed a smooth arrival and a comfortable stay. We are sorry, however, that the internet connection did not hold up during your business calls. Our Premium WiFi is designed specifically for guests who need reliable bandwidth for conferencing, and our reception team can always help set this up. Nonetheless, we truly value your high recommendation and the praise you shared for our team. We are looking forward to welcoming you again. Best wishes, Manager on Duty

Customer review rating 0.5/5

Laura W. Business - Confirmed reviews ALL

I had a very uncomfortable experience during my stay. At approximately midnight, a staff member used a key card to enter my room while I was asleep. I was later informed that this happened because the hotel had failed to update its system to show that I had already checked in. While mistakes can happen, this check could and should have been carried out at a more appropriate time rather than in the middle of the night. What made the situation even more concerning was that the staff member did not explain why they had entered my room and simply left. No one contacted me afterwards to apologize or provide any clarification. Instead, I had to contact reception myself to report that someone had entered my room. I was then told it was due to a system error, but I received neither an apology nor any form of compensation. In addition, the room cleanliness was below expectations. There was a T-shirt left on the floor when I arrived, which appeared to belong to a previous guest, raising concerns about the quality of the cleaning. Overall, this was a disappointing stay, primarily due to the serious privacy issue and the lack of follow-up or accountability from the hotel.

Dear Ms. W., We are pleased that your arrival and accommodation met your expectations. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We deeply regret the disturbance you experienced during the night and we understand how unsettling it must have been to have your rest interrupted. Our team strives to ensure every guest feels secure and comfortable, and we acknowledge that a lapse in our internal communication led to this incident. We hope we can provide you with an improved stay in the future. Kind regards, Manager on Duty

Customer review rating 4.0/5

Ulf S. Couples - Confirmed reviews ALL

The Novotel at the RAI is a large conference hotel that lacks personal appeal but makes up for any 'boutique' feel by being efficient, well designed and very well connected to public transportation. We selected the hotel because it offered parking -- at a fee -- just in front of the hotel and because it was easily accessible. The number 4 tram, the Metro and the tram station offer maximum ease of getting around in the city within easy walking distance.

Dear Mr. S., We appreciate that you took the time to share your experience with us. We are glad our hotel proved efficient for your conference trip and that you appreciated our well-thought-out design. That said, we are sorry that some aspects of your stay fell short of your expectations. We regret that the property lacked the personal feel you were hoping for. Nonetheless, we are pleased you valued our strong transport connections and that Martina made such a helpful impression. We hope to be able to welcome you again in the future. Best regards, Manager on Duty

Customer review rating 4.5/5

Abdulqadir A. M. Families - Confirmed reviews ALL

Very good

Dear Mr. M., Thank you for such a positive review. We are thrilled that you enjoyed our location, the comfort of the bed, and the friendliness of our team. Your satisfaction with the cleanliness and overall service means a great deal to us. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 3.5/5

Ran K. Solo - Confirmed reviews ALL

im not sure if i get the room clean because i found a water bottle in my trash and 1 towl on the floor.

Dear Mister K. Thank you for taking the time to leave a review of your recent stay. We are delighted that you found our hotel and your room pleasant during your night with us. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Finding an oversight in your room upon arrival is not the experience we aim to deliver, and our housekeeping team is always on hand to resolve such rare situations on site. We also regret the difficulties you faced while using our website and will take your comments into consideration. Nonetheless, it is reassuring to know that your overall impression remained positive, and we appreciate your willingness to recommend us. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Manager on Duty

Customer review rating 5.0/5

Gabriella B. Business - Confirmed reviews ALL

The Novotel Amsterdam City Hotel is delightful!

Dear Ms. B., Thank you for taking the time to review your stay with us. We are delighted that you found our hotel charming and that your room felt both spotless and comfortable. Our team takes great pride in preparing the breakfast buffet each morning, and it is wonderful to know you started your day well. We also value your loyalty as a Classic member and appreciate your trust in the ALL programme. It would be a pleasure to welcome you back. Best wishes, Manager on Duty

Customer review rating 5.0/5

Donny T. Families - Confirmed reviews ALL

My family and I stayed at Amsterdam Novotel for a few days and the stay was great. The hotel is very conveniently located to the metro. Depending on the metro line, it’s either a 5 or 10 minutes walk. The hotel is very clean and comfortable. The staff was very friendly and the breakfast was great! My kids loved the breakfast because of the various option of food. The hotel is only 20 to 25 minutes from Amsterdam central via metro. More importantly, it’s only 20 minutes to the airport by car.

Dear mister T., We very much appreciate this positive review about your stay. We are delighted that you found our location so convenient for reaching the metro and exploring Amsterdam with your family. Our team takes great pride in keeping the hotel clean and comfortable, so it means a lot that you noticed these details. We are also glad your children enjoyed the breakfast buffet, our chef works hard to offer a wide variety of options for guests of all ages. It is wonderful that your trip to the airport was smooth as well. Thank you again; we look forward to welcoming you back in the future. Kind regards, Manager on Duty

Customer review rating 4.5/5

Ibukun O. Solo - Confirmed reviews ALL

Very nice hotel , well located, breakfast also nice

Dear Mr. O., Thank you for such a positive review. We are delighted that you had such an enjoyable experience with us. It is wonderful to know our location suited you well, and that you appreciated the breakfast spread our team puts together each morning. It would be a pleasure to welcome you back on a future occasion. Best wishes, Manager on Duty

Customer review rating 4.0/5

Trupti N. Families - Confirmed reviews ALL

Great location, very well connected by road and public transport - a few minutes walk away from station RAI providing Sprinter, Metro and Tram services to reach anywhere. Can rental with Avis/Budget is right next to hotel reception. Rooms are great and very comfortable. Avoid hotel restaurant for meals - mediocre quality, not value for money. Breakfast spread is decent, omelette service is great (kids loved customising theirs - both chefs were very friendly!). Most staff is very friendly and courteous, but some exceptions can come across very rude (taking serving tongs off your hands without saying anything while you are picking up breakfast items, or "telling you off" instead of mentioning it politely that a table is reserved without any reserve signage, etc).

Dear Madam, Thank you for the time taken to share your experience of staying with us. We are delighted that you found our location so convenient and your room so comfortable for your family trip. Our hotel sits just a short walk from station RAI, offering quick Sprinter, Metro, and Tram links across Amsterdam, and having Avis/Budget right next to reception makes exploring the area even easier. We are also pleased that you and your children enjoyed our breakfast spread and the made-to-order omelette service. Our chefs take real pride in crafting personalised dishes, and it is wonderful that your kids had fun customising theirs. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your experience in our restaurant fell short and that the food quality did not feel like good value. We also apologise for the interaction at breakfast where a team member’s manner came across as discourteous. Our staff are trained to assist guests with warmth and respect, and we will reflect on your observations carefully. Nonetheless, we are glad that booking through our website was seamless and that you secured better rates than elsewhere. It is great to know your interconnected rooms were ready upon arrival, exactly as requested. Your loyalty as an ALL Classic member means a lot to us, and we hope you felt at home throughout your stay. We look forward to welcoming you back in the future. All the best. Manager on Duty

Customer review rating 4.5/5

Andrew S. Families - Confirmed reviews ALL

Clean and friendly; good location for our days at the Hockey World Cup

Dear Mr. S., Thank you for this positive review. We are delighted that you found our hotel spotless and our team welcoming. It is wonderful to know you felt at ease during your visit. We are equally pleased that our location served you well for the Hockey World Cup. Having the RAI station just a short walk away makes getting around effortless, and we hope you were able to enjoy some of what Amsterdam has to offer between matches. We look forward to welcoming you back on future occasions. Best wishes, Manager on Duty

Customer review rating 1.5/5

Hoi Y. L. Families - Confirmed reviews ALL

The rooms had a strong and unpleasant smell. When we asked to change rooms because of it, one member of the front-desk staff appeared visibly annoyed. She gave us hostile looks and continued to treat us coldly for the rest of our stay. The hotel also seemed severely understaffed. If you request anything for your room, you are generally expected to go downstairs and collect it yourself, regardless of the time. One evening, we returned to find that housekeeping had forgotten to replace our towels. When I called reception, the staff member initially refused to bring clean towels to our room and insisted that I come downstairs to collect them. He eventually agreed after I explained that this was unacceptable, but his attitude throughout was extremely unpleasant. To be fair, the housekeeping staff themselves were generally friendly. Unfortunately, the smelly rooms, poor service and consistently rude attitude of some of the front-desk staff made the overall experience deeply disappointing.

Dear Mr. L., Thank you for taking the time to let us know your opinion of your recent stay. We are truly sorry to hear that so many aspects of your stay fell short of your expectations. We regret that the condition of your room and the attitude of our front-desk colleague caused you frustration. Every guest should feel comfortable and respected from the moment they arrive, and we are disappointed that we let you down on both counts. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 1.5/5

Fasiel I. Families - Confirmed reviews ALL

Beds were hard and uncomfortable, rooms basic

Dear Mr. Fasiel, We appreciate the time you have taken to provide us with your opinion of your stay. We are glad your booking experience was positive and that Samantha was there to assist you. However, we are truly sorry that your stay did not live up to your expectations, particularly regarding the comfort of the room and the bedding. We take such feedback seriously and our team is always available to help make things right during your visit. Nonetheless, Samantha’s helpfulness is something we are proud of, and we will make sure she receives your kind words. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 5.0/5

Kay D. Couples - Confirmed reviews ALL

Great location, a short walk from Amsterdam Rai station. Friendly staff and comfortable room with everything you need.

Dear Mrs. D., Thank you for taking the time to share your feedback. We are delighted that our location made your trip so easy, just a short stroll from the RAI station. Our team will be thrilled to hear your kind words about their friendly service. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.5/5

Raul A. Solo - Confirmed reviews ALL

Always a nice stay, comfortable and clean every day and night.

Dear Mr. A., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you found your stay comfortable and that you appreciated our member rates. That said, we are sorry that our breakfast pricing did not meet your expectations. We do offer a lighter express option at the bar, which our team would be happy to tell you about on your next visit. Finally, we are glad you would recommend both our hotel and the ALL programme. We look forward to welcoming you back on a future trip. Kind regards, Manager on Duty

Customer review rating 5.0/5

Clifford F. Business - Confirmed reviews ALL

Everyone at the hotel was professional, friendly and courteous. The rooms were immaculate.

Dear Mr. F., Thank you for sharing your experience with us. We are delighted that you found our team professional, friendly, and courteous throughout your stay. It is also wonderful to hear that your room felt immaculate and that our staff went the extra mile to get you checked in two hours early. We believe small gestures like this can make a business trip much smoother. That said, we are sorry the internet speed did not meet your expectations. Our complimentary WiFi is designed to support work needs, and our team is always available to help troubleshoot any connection issues on the spot. Nonetheless, we are truly pleased that your overall stay left such a positive impression. Knowing you would recommend us so highly means a great deal to our entire team. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 4.0/5

Mohammad N. C. Families - Confirmed reviews ALL

Good

Dear Mr. C., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you enjoyed the cleanliness and comfort of your room. That said, we regret that the room felt small and the internet was slower than expected. Our reception team is always ready to assist with any concerns during your stay. Nonetheless, we are pleased that your overall stay was a positive one. It would be a pleasure to welcome you again. Best regards, Manager on Duty

Customer review rating 4.5/5

Carla P. Couples - Confirmed reviews ALL

We were very satisfied but do not understand why you put a leaflet in the room saying that you act for the good of the environment regarding towels. We did not always leave our towels on the floor, but every time we got fresh towels.

Dear Ms. P., We thank you for taking the time to provide us with your feedback. We are delighted that you found our team friendly and welcoming throughout your stay. However, we are sorry for the confusion around our towel replacement policy. Our Planet21 programme means towels are only refreshed when left on the floor, and we regret this was not followed consistently during your visit. We also note your comment about the limited storage space in the bathroom and understand how that can feel inconvenient. Nonetheless, we are glad that your overall experience left you satisfied and that you would recommend us to your friends and family. We look forward to welcoming you back. Kind regards, Manager on Duty

Customer review rating 4.0/5

Pradeep S. Families - Confirmed reviews ALL

Thanks for the stay

Dear Mr. S., Thank you for taking the time to leave a review of your recent stay. We appreciate your high recommendation scores for both our hotel and the ALL loyalty programme. We regret the ease of access didn’t fully meet your expectations, though our location is a short walk from Amsterdam RAI station and Europaplein metro. Thank you for sharing your thoughts with us. It would be a pleasure to have you return on another occasion. Best regards, Manager on Duty

Other web-users rate our hotel

  • 1,853 reviews 8.9/10 Location
  • 2,189 reviews 7.2/10 Room
  • 2,071 reviews 8.5/10 Service
  • 40 reviews 8.1/10 WiFi
  • 1,196 reviews 8.7/10 Breakfast
  • 1,115 reviews 7.1/10 Cleanliness
  • 424 reviews 8.1/10 Amenities
  • 362 reviews 8.8/10 Vibe

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