Novotel Amsterdam City Hotel 4 stars

The management and staff of the Novotel went out their way to make our stay fantastic.

Overall, I found many of the staff members to be unfriendly, unhelpful, and sometimes rude.

Pleasant stay and nice staff focused on service and customer experience

Felt safe due to the measures taken by the hotel as a result of COVID-19. We enjoyed our stay and can only recommend this hotel.

The hotel is very clean and well laid out. They are doing well to comply with social distancing. The rooms are very nicely decorated. Just 2 things let it down. The noise of the water pipes in the walls (all night) and the staff thinking they are more important than the guests.

This hotel offers everything you need. The rooms are simple designed, modern, bed comfortable, bathroom with spacious walk in shower. The whole hotel is spotless clean, even the facilities outside of the room are ship shaped. The staff was friendly and always willing to help. Great connection to the airport and city centre. I’d stay again.

We were really pleased to stay there with our two kids. The room was clean and very comfortable. Highly recommended.

Hotel felt a little empty. The teams were great in explaining all changes due to the situation. Breakfast was good, lucky there wasn't too many people though as the system would look a bit tedious with a crowd. Parking was quite pricey compared to everything else.

A wonderful welcome , nice poeple working at Novotel Amsterdam starting from the reception , going through a wonderful breakfast service , even during this covid-19 experience , novotel amsterdam knew how to successed the challenge of satisfying the customer while ensuring distancing and respecting hygenic procedures and rules ...

I spend over 100 nights a year in hotels. This is the best Novotel by far, a great refurb and I hope the template for many others. There are two things which let it down and would make me reflect strongly about not returning. The cost of parking is frankly, taking the piss., Eur 30 is simply outrageous. Secondly, while the reception staff were very pleasant, they didn't really know what they were doing and everything took a long time to sort out, despite the hotel being quite quiet.

- cheat on room service charge, Adding item we never ordered/received. when pointed out via email/message (hotel preferred comm. channel in corona), there’s no reply/feedback. Until i had to complained again, directly to receptionist. - breakfast was pitiful. A tray of 3 stale bread, 2 fruits, 1 boiled egg, 2 slices of hams and cheese in cheap plastic wrap, a watered down small glass of juice... every morning they tried to sell a 5 eur fried egg.... what a cheap act! - Employees were impolite, some looks demotivated and bored working there. Bartender refused to served welcome drink just because we entered from “wrong side” of the bar... never been turned down in any hotel, novotel is the new low and i’ll make sure to never stay there anymore!

I stayed for 5 nights in june 2020 during the covid 19 restrictions and distancing. Hotel staffers extremely welcoming and friendly. Went out of their way to ensure my stay was as comfortable as possible. Extremely clean and smart hotel and staff that compliment the hotel. Will definitely stay there again

Very Welcoming. Shop in the Foyer is a nice Touch but Very Expensive. Again, as above All the Staff Very Friendly. Location is Ideal. Rooms nice. I was put in the 10th Floor . Issue with a Dog Next Door which had been left on its own in the Adjoining Room which was dealt with immediately. Under the present Close down restrictions amidst the COVID-19 Pandemic, I thought the Hotel Handled it very Well. Sadly due to this my Company pulled me out and I had to head back to the UK.

I stayed for 2 nights (was planning longer but COVID cut it short). I found all the staff very helpful and pleasant especially Alzeem?(spelling) who brought me some more tea bags- (what a highly personable and genuine young man) and counter staff who helped when I had to leave unexpectedly. Lovely hotel. I would certainly look forward to staying again when next in Amsterdam. Great park across the road too, very pleasant memories of my brief stay in your city-thanks.

I required somewhere to stay for one night and this hotel was perfect in terms of location and accessibility. I was able to reach the hotel in around 15 minutes from the airport via train and it was located within a 15 minute walk from where I needed to be. The staff were extremely professional and a pleasure to interact with. My room was comfortable and more than spacious enough for one person with all the amenities that I required.