Novotel Amsterdam City Hotel 4 stars

- cheat on room service charge, Adding item we never ordered/received. when pointed out via email/message (hotel preferred comm. channel in corona), there’s no reply/feedback. Until i had to complained again, directly to receptionist. - breakfast was pitiful. A tray of 3 stale bread, 2 fruits, 1 boiled egg, 2 slices of hams and cheese in cheap plastic wrap, a watered down small glass of juice... every morning they tried to sell a 5 eur fried egg.... what a cheap act! - Employees were impolite, some looks demotivated and bored working there. Bartender refused to served welcome drink just because we entered from “wrong side” of the bar... never been turned down in any hotel, novotel is the new low and i’ll make sure to never stay there anymore!

I stayed for 5 nights in june 2020 during the covid 19 restrictions and distancing. Hotel staffers extremely welcoming and friendly. Went out of their way to ensure my stay was as comfortable as possible. Extremely clean and smart hotel and staff that compliment the hotel. Will definitely stay there again

Very Welcoming. Shop in the Foyer is a nice Touch but Very Expensive. Again, as above All the Staff Very Friendly. Location is Ideal. Rooms nice. I was put in the 10th Floor . Issue with a Dog Next Door which had been left on its own in the Adjoining Room which was dealt with immediately. Under the present Close down restrictions amidst the COVID-19 Pandemic, I thought the Hotel Handled it very Well. Sadly due to this my Company pulled me out and I had to head back to the UK.

I stayed for 2 nights (was planning longer but COVID cut it short). I found all the staff very helpful and pleasant especially Alzeem?(spelling) who brought me some more tea bags- (what a highly personable and genuine young man) and counter staff who helped when I had to leave unexpectedly. Lovely hotel. I would certainly look forward to staying again when next in Amsterdam. Great park across the road too, very pleasant memories of my brief stay in your city-thanks.

I required somewhere to stay for one night and this hotel was perfect in terms of location and accessibility. I was able to reach the hotel in around 15 minutes from the airport via train and it was located within a 15 minute walk from where I needed to be. The staff were extremely professional and a pleasure to interact with. My room was comfortable and more than spacious enough for one person with all the amenities that I required.

Perfect sleeping room & breakfast!

We have stayed with you before and always impressed with the service which is why we come back

Very clean hotel. Welcoming and helpful staff. Will be back again

The extra bed/sofa for our son was terrible. He slept there for the first night and I the next two. The sofa was so hard that I could barely sleep so the experience was very bad. I have been at th the hotel 3 or 4 times and really liked it but this time it was terrible so I canr recommend to stay there for 3 persons in the same room

Nice breakfast, wonderful restaurant !

I had a great stay. Ordered room service couple of times, delivery was swift, food tasty although portions could have been bigger considering the prices. Room was clean and well equiped for my needs. The only big remark is awful free WiFi. I know you have the premium option for 10eur per day (way too expensive comparing to all other hotels and destinations I've been) but you can't allow yourselves having 5Mb shared open connection in 2020.

Never had such a good breakfast in an hotel. For every culture delicious. Great room, especially for my handicapped husband a great bathroom.

I had a fine experience at the hotel. However, there was problems with the payment of city tax. This ended up, by me and my friends both paying the city tax on 50.92 euro. Afterwards I have called the hotel 4 times, where people hung up on me, or send me to the wrong people. Now I have finally gotten and email to write to, but they answered back really quick, that they only can see one payment for city tax. However, me and my friends bank has confirmed that we both have paid the same amount on the same time. I wrote this to the hotel the 12th of March, and have not hears anything back yet. We don’t want to pay this tax double. Can someone please send me to the right person, so we can get our money back?

Very good service at the reception and breakfast buffet staff was friendly. The restaurant was a disappointment, food was average and hardly any lactose free options and the service in the evening in the restaurant wasn’t the best. The reception staff was really honestly REALLY welcoming, helpful and friendly!!! Made me feel very appreciated. Thank you!

Absolutely Fantastic few day’s away spent in this brilliant hotel. Staff we’re extremely friendly & very helpful. We were upgraded to the executive room which was fabulous, the rooms themselves are amazing & extremely clean. We would definitely recommend this hotel.