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Novotel Amsterdam City Hotel 4 stars

Customer review rating 4.2/5 13,836 reviews
Novotel Amsterdam City
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+ 28 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • Delicious breakfast buffet, bar and restaurant

  • Sauna and fitness centre for hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Other sports activities
Business services
  • 28 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD
amsterdam
netherlands

Tel: +31207219179

Fax: (+31)20/6462823

Contact email

Check-in from 15h00

Check out up to 12h00

  • From Central Station :   51 Amstelveen RAI

  • From Central Station :   4 RAI RAI (Last Stop)

  • By plane

    AMSTERDAM SCHIPHOL At 10km / 6.21 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 64km / 39.77 miles

  • By plane

    SCHIPHOL AIRPORT At 10km / 6.21 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 6.6km / 4.1 miles

  • By helicopter

    SCHIPHOL HELIPAD At 13.5km / 8.39 miles

  • By car

    RINGROAD SOUTH At 0.1km / 0.06 miles

  • By train

    AMSTEL STATION At 3.3km / 2.05 miles

  • By train

    CENTRAAL STATION At 6.6km / 4.1 miles

  • By train

    RAI STATION ( TRAM 4 METRO 50/51 At 0.4km / 0.25 miles

  • By train

    WTC ZUID STATION At 2.3km / 1.43 miles

GPS :52.333579, 4.888825

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years when sharing a room with their parents or grandparents.

Accessible room

STANDARD ROOM WITH QUEEN-SIZE BED

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

STANDARD ROOM WITH QUEEN BED (renovated)

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

EXECUTIVE ROOM WITH QUEEN BED (renovated)

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

STANDARD ROOM 2 SINGLE BEDS (renovated)

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

STANDARD TRIPLE ROOM WITH QUEEN BED & SOFA BED

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Double Room for persons with reduced mobility

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANT URBN FOOD & DRINK

Type of cuisine: International

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. Feel welcome.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR-LOUNGE@NOVOTEL

Photo non contractuelle / Strictly non binding

In our 49-ft (15-meter) long bar, we serve a wide range of alcoholic and non-alcoholic drinks and a selection of home-made sushi and tapas. Our bar is the perfect location for a drink, whether with a small or large group.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 1,000 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Amsterdam City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,836 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,430 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Convenient to the Rai

Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Very nice. Staff was friendly. Clean.

Dear Guest, Thank you for your kind comments about your recent stay at Novotel Amsterdam City. It is a pleasure to read that you enjoyed the convenient location of our hotel, as well as the friendliness of our team members and the cleanliness of your room. Warm greetings from Amsterdam and we hope to see you again soon. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

great room service, nice breakfast but slow elevators, long waiting times :)

Customer review rating 4.2/5

Jan Business - 13/02/2020 Confirmed reviews ALL

Overall super good.

Dear Jan, Thank you for sharing with us how you experienced your recent stay with us. We are super happy to read that you liked the room service and our breakfast! Our apologies if you had to wait too long at the elevators. Greetings from Amsterdam and we hope to have the pleasure of welcoming you back soon on a future stay. Kind regards, George Papadopoulos Guest Relations Officer / Manager on Duty

Smell in the corridors was awfull

Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Due to the construction it is quite understandable, but should be notified on the reservation pages.

Dear Valued Guest, Thank you for dedicating your time to leave a review of your experience with the Novotel Amsterdam City. That's a pity we did not fully meet your expectations, but we truly hope to do so in the future. We have noted down your points of attention such as the bed and will follow-up on it internally. Thank you for your honest feedback. We hope to welcome you at our hotel once again in the future and make sure to do our best to make you feel welcome and fully satisfied with your stay and the level of service we provide! Kind regards, Erica G. Management Assistant

Slow service

Customer review rating 4.2/5

Sn Business - 13/02/2020 Confirmed reviews ALL

Slow service at checkin, waited ages for elevators each time, the "renovated" rooms could do with some renovation.

Dear SN, Thank you for choosing Novotel Amsterdam City as your residence of choice when you visited Amsterdam. We highly appreciate it that you have taken the time to write a review about your stay. Feedback from our guests is very valuable to us. We always aim to provide a high level of service to all our guests. Therefore it is very unfortunate to read that your stay did not meet your expectations. Please accept our sincere apologies. Thank you once again for sharing your feedback. We hope to have the chance to welcome you again at Novotel and show you the high level of service so many of our guests have come to love. Yours sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Fabulous stay. Super clean, friendly and well looked after.

Customer review rating 4.2/5

Megan Friends - 11/02/2020 Confirmed reviews ALL

Arrived late afternoon and welcomed to very friendly staff members who made sure we felt extremely well looked after. Very nicely got upgraded which lifted our very tired spirits up! Clean, luxurious and hassle free stay with Novotel. Would 100% come again and recommend. Only criticism would say that on ‘last minute’ it said ‘central to city centre’ - but around a half hour journey into centre itself. Other than that - very pleasant stay! Thank you.

Dear Megan, It is truly a pleasure to read your comments on your recent stay with us. It is very important to us that our guests feel welcome at Novotel Amsterdam City and it is great to hear that that is the feeling you got. Our apologies should your expectations in regards to the distance to the center have been different. Luckily, our hotel is well connected and near tram, bus, metro and train stations. Once again, we would like to thank you for your kind words, we will be sure to share them with our team, proving that putting your heart into what you do really does make a difference. We hope to have the pleasure of seeing you again in the near future. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Loved it

Customer review rating 4.2/5

Jamie Couples - 10/02/2020 Confirmed reviews ALL

Cant fault the stay....wasn't fussed on the breakfast

Dear Jamie, We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is lovely to receive your positive feedback, we will be sure to share it with the team. We are sorry to hear that the breakfast was not satisfactory. Should you wish to share some more details with us on what could be improved, please contact us on h0… Once again, thank you for sharing your experience, and we hope to have the pleasure of welcoming you back soon. Sincerely, Jeroen Klijnsma Guest Relations Officer / Manager on Duty

Staff at the front desk was very helpful and friendly

Customer review rating 4.2/5

Gui S. Business - 10/02/2020 Confirmed reviews ALL

very good location and within walking distance to RAI

Dear Valued Guest, What a pleasure it is to receive such a generous evaluation of our hotel from you! We thank you so much for letting us and others know that your experience with the Novotel Amsterdam City was nothing but delightful. This means that our hard work to deliver exceptional guest experience is paying off. I am also happy to read you have found your way to the RAI in just a matter of minutes. We hope to become your choice during your next stay in Amsterdam, and would be happy to provide you with our exceptional hospitality and attentive service once again! Kind regards, Erica G. Management Assistant

Good stay

Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Good stay

Dear Valued Guest, We are so pleased to read something like this! Thank you so much for dedicating your time to let us know how well we have managed to accommodate you during your stay at the Novotel Amsterdam City. Would you be so kind to take a minute to leave a review on TripAdvisor as well? We would appreciate it greatly. Kind regards, Erica G. Management Assistant

Well located

Customer review rating 4.2/5

Ikuyo U. Business - 10/02/2020 Confirmed reviews ALL

Easy to access to the public transportation. Room was clean, had nice view and oil heater was great surprise!

Very good stay

Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Upgraded the room and mini bar free of charge

Dear Valued Guest, Thank you so much for evaluating your stay at the Novotel Amsterdam City so positively. We are so proud to hear that we have managed to meet your expectations, and thank you for taking the time to let us know we have provided you with a pleasant experience. We would appreciate it greatly if you also take a minute to leave a review on TripAdvisor. Thank you and we hope to welcome you at our hotel again in the near future, and we will, as always, do our absolute best to make you have a good time and enjoy every aspect of your stay. Kind regards, Erica G. Management Assistant

Well located close to the RAI

Customer review rating 4.2/5

. Business - 09/02/2020 Confirmed reviews ALL

Good stay, friendly staff.

Dear Valued Guest, How great it is to hear that we have managed to meet your expectations with your stay at the Novotel Amsterdam City! We are glad you appreciated our location and found a way to the RAI in just a matter of minutes. Thank you for taking the time to share your positive impression of our hotel, we appreciate it greatly and hope to welcome you again soon. Warm regards, Erica G. Management Assistant

Nice hotel, Good location, Staff very very professional (maybe to much)

Customer review rating 4.2/5

Sue Couples - 06/02/2020 Confirmed reviews ALL

We had a perfect welcoming gesture when we arrived; flowers, rose petals and heart all over the room. We went there to celebrate our 2years anniversary and everything was on point ! We couldn't expect less. At the restaurant Leo the bartender, was absolutely adorable; I was sick so he would make me a nice cup of tea with fresh lemon, ginger and chili and these might look like nothing but these is the kind of gentleness we really appreciated. I didn't catch the reception team names but they were wonderful and very helpful as well. I guess you have a lots of business bookings and probably the reason your staff members are very professional but our stay could have been more enjoyable if the staff members were un bit more friendly. But once again it's a 9 out 10 ! We will recommend Novotel Amsterdam city and definitively come back to enjoy the sauna, the gym and the diversify breakfast!

Relaxed stay

Customer review rating 4.2/5

Ka Business - 05/02/2020 Confirmed reviews ALL

Executive room was perfect, good beds, well equipped. Also nice sport facility's and a walking park opposite of the hotel

pleasant staff clean well equipped rooms

Customer review rating 4.2/5

Allan Business - 05/02/2020 Confirmed reviews ALL

Nothing to complain about. Service ,Amenities' and food were all of an acceptable standard. Main differentiator was the staff.

Excellent hotel, perfect location

Customer review rating 4.2/5

C Couples - 04/02/2020 Confirmed reviews ALL

Our first time in Amsterdam and we were given a room upgrade at no additional cost. Lovely clean hotel and was in the perfect location from the airport and central Amsterdam.

well located

Customer review rating 4.2/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

all good.

Worst housekeeping

Customer review rating 4.2/5

Hannah Business - 03/02/2020 Confirmed reviews ALL

I have stayed for company event which is group booking. When I came back Hotel from the event my used towel was just left on the floor and no free water given. I feel like Hotel did not treat a group guest as normal guest. If this is my personal stay, I wouldn’t book to waste my money for that service level.

Dear Haena S., Thank you for choosing Novotel Amsterdam City as your residence of choice when you visited Amsterdam. We highly appreciate it that you have taken the time to write a review about your stay. Feedback from our guests is very valuable to us. We always aim to provide a high level of service to all our guests. Therefore it is very unfortunate to read that your stay did not meet your expectations. Please accept my sincere apology. I have discussed your feedback with the housekeeping department in order to prevent this from happening in the future. Thank you once again for sharing your feedback. We would love to have the chance to welcome you again at Novotel. Kind regards, Winky Y. Manager on Duty

Well located, basic stay

Customer review rating 4.2/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

Check-in was quite chaotic. The lady behind the desk was helping us, but in the meantime also picking up the phone and speaking to other colleagues. It took forever... We had a family room which was fine but quite small and basic. Breakfast was wonderful! Overall staff at the Novotel very helpful and friendly. When leaving the parking the gate was not working and it took quite some time via the intercom for them to fix this. Especially due to the fact it took forever before someone answered... Overall we had a nice stay but there can definitely be some improvement on costumer service.

G. business stay

Customer review rating 4.2/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

A short stay in a pleasant hotel, conveniently located.

prima

Customer review rating 4.2/5

Henk Business - 03/02/2020 Confirmed reviews ALL

prima

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