Novotel Amsterdam City Hotel 4 stars

Having been a platinum member of Accor for a number of years and using the chain for nearly all our company business because of the consistent standards if was a real shame to stay in the Novotel in Amsterdam. The stay seemed particularly expensive compared to normal but I guess that's just supply and demand however, what was very disappointing was the fact you walked out of the lift and there were dust sheets all over the floor and more worryingly wires poking out of the walls and ceiling. To make matters worse first thing in the morning there was a man on a ladder outside my door banging on the ceiling for an hour. I understand work needs to be done but either do it floor by floor and don't use that floor for guests or let people know and offer discounts. Very poor service.

Easy and relaxing from check in to check out.

Painfully slow check in. Good room but the corridor was under construction. Breakfast was really good. Fast and easy quick check out.

I have stayed at multiple Novotels and booked 2 rooms this time. Both bathrooms were incredibly cramped. Also some refurb work is taking place which meant the corridors were very shabby. All in all it was quite a disappointing trip and I wouldn't recommend this hotel to friends and colleagues.

It was absolutely amazing and recommend it to anyone I know. Easy check in and check out and just a great experience overall!

Lovely hotel, great room, staff nice and good breakfast

Excellent

I would like to send you my experience with my stay at Novotel Amsterdam City during this weekend. The first impression was not great - we had to wait quite some time in order to discuss our stay with two dogs in our room - we had specifically booked a room for two and we were quoted 15EUR per dog for the stay. When we went there we were told that the price would be 25 EUR per dog per night, which is almost three times as much as previously stated. At the same time we were told that the hotel policy was to not leave the dogs unattended for more than 15 minutes, which is the first time we've heard about it even after staying at plenty of different hotels all over Europe, including hotels from the ACCOR Hotels chain. This "warning" was presented rather rudely, and shortly after the "front office manager" came, didn't tell us his name and rudely explained that it is basically impossible to leave the dogs inside even over dinner, because of "preventing barking and uncomfortable situations". As previously mentioned - we've never EVER had any problems with leaving the dogs in the room for dinner. I am not even going to explain the bad attitude we received, the rude explanations and the "take it or leave it" option we were presented. In the end, to prevent problems with our stay we had to give the dogs to our friends who stayed nearby in another hotel. Needless to say there were exactly zero problems with their stay, the price was much lower and everyone was happy, apart the bitter taste that stayed in us after such rude welcome and check-in experience (which lasted 15+ minutes at the same time). Unfortunately, the bad experience was not even over yet. Upon entering the bed sheet was torn - and it's not a small tear either, it was a big tear - see the picture attached. One of the bed towels had foundation marks on it. It was too late for us to call the reception as we had to go out for dinner and had to rush to our restaurant's reservation as we were delayed at the reception previously. We thought that this could happen and it'll be fixed the next morning by househeeping. Alas, even worse - the next morning, despite the "Please don't disturb" sign the housekeeping staff entered the room while we were still there. After going out later on and returning to our room in the afternoon, our surprise was that the bed sheet was NOT replaced at all and it was the same - see the second picture. I find it inexcusable for a Four Star hotel such as Novotel City Amsterdam to greet their guests with such an attitude, to have torn bedsheets and for housekeeping to ignore the "do not disturb" signs. I've had much better stays during visits in other chains of the Accor Hotels and it's simply inexplicable for me to have such an experience in Amsterdam

Very good location for exhibition Fast check in and out

For a change to the usual work related stays, I spend the weekend with my girlfriend at Novotel. Very nice and relaxed, same great selection on breakfast buffet. Very helpful front desk staff to answer questions.

Hotel was good, staff were very helpful. Food ordered through room service was terrible. Even sent back twice and 'Winky' needed to rectify situation.

As I stayed many times in this hotel I had big expectations. Some of them are met and other not. Room is comfortable and renovated but there is no space for personal things in the bathroom. Cleaning was good and free espresso is really appreciated. The corridor renovation has to be finished quickly... Breakfast offers lot of choice and service is fast. Some servers in the restaurant need more training. Overall, we will come again. Let me just point one bad moment - some guests we know were offered upgrades and restaurant vouchers for being guests for 8 years, others who are guests for 20 years didn't get anything (very important ones, not me)... You should take better attention at the front desk.

The experience was great. The staff was awesome. They were very curious and nice.

Nice stay for two nights in Amsterdam. Rooms are not very big. Good variety in breakfast buffet. Some waiting for check in.

As we stayed only a weekend,everyhting was nice, the staff, the view of the city, at the 13 floor was quite we didn't had probleme. We really loved it our stay. Looking to come back!