Mondial Am Dom Hotel Cologne - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,583 reviews

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Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne’s old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mondial 1516

Dine on seasonal local dishes accompanied by fine Rhineland beers and wines at Mondial 1516, an elegant restaurant with views of imposing Cologne Cathedral.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,583 reviews

TripAdvisor Rating  4.0/5  1,807 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Ellie B. Friends - Confirmed reviews ALL

Clean and friendly hotel, in a great location. Only a couple of issues - The screen between the bathroom and the bedroom. You can see a persons outline in the shower which is uncomfortable, especially in a twin, and if someone goes to the bathroom in the night, the light shines through and wakes the other person up. Also, I wouldn’t expect in a twin room to have the beds be together creating a double, I expected them to separated beds.

Dear Ellie B., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed the clean and friendly atmosphere of our hotel, as well as its prime location. I appreciate your comments regarding the bathroom privacy and the bed configuration in the twin room. Your insights are valuable and will be taken into consideration as we continue to enhance our guests' experiences. We strive to provide comfort and convenience and acknowledge that these aspects are important to our guests' comfort. Thank you once again for your review. We hope to welcome you back in the future for another pleasant stay. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Joy B. Families - Confirmed reviews ALL

We loved our stay at your hotel. The staff was very welcoming and willing to answer our questions. The room was clean and ideal for our needs. The hotel was ideally located near everything we wanted to do and see including the Christmas Markets and the Cologne Cathedral. We arrived by train so it was very conveniently located near this for transportation to and from the city.

Dear Joy B., Thank you for your kind feedback regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. We are delighted to learn that our friendly staff made a positive impression and that our location met your expectations, allowing you to enjoy the nearby Christmas markets and attractions. It is gratifying to know that the cleanliness of your room contributed to your overall experience. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 3.5/5

Charlotte M. Friends - Confirmed reviews ALL

Great location. Hotel room was very cold and heating was temperature control was very outdated and didn’t seem to make a difference. Main reception team were pleasant but there were always queues. Our late check-out was acknowledged at check in but our cards stopped working (acknowledged later as a hotel error). Turn down service at night was a lovely touch and chocolates were put on our pillows. It would have been better if in room coffee supplies were updated each day as part of cleaning but oddly only sugars were provided after the first day.

Dear Charlotte M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's location and enjoyed the turn-down service along with the chocolates. However, I regret to learn about the discomfort caused by the heating system and the inconvenience with your room key cards. Moreover, your observations regarding the in-room coffee supplies are valuable, and we will certainly review our procedures to enhance our service. We strive to provide a seamless experience for our guests, and your insights help us improve. Thank you once again for your comments. We hope to welcome you back in the future for a more enjoyable stay. Hans Schultheis Guest Relation & Quality Manager

Do not recommend this hotel

TripAdvisor rating 1.0/5

Odyssey25582571028 TripAdvisor review

When checking in the front desk was very rude and dismissive of me. Then on our second day of stay 2 hotel workers walked straight into our room at 9am, with cause or reason. When calling the front desk to complain,they did not even apologize, they told us to hang the do not disturb sign on the outside of the door, which we had already done the day before and told them that, it was there when the 2 employees walked into our room, they completely dismissed our complaint and said if the the sign is on the door it should be fine. The room needed to be cleaned better, we had a dirty towel and hair in the bed. Would not recommend this hotel.

Dear Nessa, Thank you for taking the time to share your feedback regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. I am truly sorry to hear about the experiences you encountered during your visit. I sincerely apologize for the lack of courtesy you experienced at the front desk upon your arrival; this is not reflective of the service standards we strive to uphold. Additionally, I regret the intrusion you faced in your room. Our team should always respect guests' privacy, and I appreciate you bringing this matter to our attention. I understand the frustration you felt when your concerns were not addressed satisfactorily. Please know that guest comfort and satisfaction are of utmost importance to us. Furthermore, I am sorry to learn that your accommodations did not meet our cleanliness standards. Your comments will be reviewed with our housekeeping team to ensure improvements are made. Thank you once again for your valuable insights. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Stephen B. Business - Confirmed reviews ALL

Another very comfortable and pleasant stay at the Mondial, staff are always helpful and a fabulous breakfast.

Dear Mr. B., Thank you for your kind words regarding your recent business stay. We are delighted to hear that you found our staff helpful and enjoyed our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back soon. Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,813 reviews 9.7/10 Location
  • 1,676 reviews 7.9/10 Room
  • 1,649 reviews 9.1/10 Service
  • 11 reviews 7.7/10 WiFi
  • 977 reviews 8.6/10 Breakfast
  • 661 reviews 8.5/10 Cleanliness
  • 394 reviews 9.1/10 Vibe
  • 276 reviews 7.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.