Mercure Rouen Val de Reuil Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 704 reviews

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Mercure Rouen Val de Reuil Hotel - Image 1
Mercure Rouen Val de Reuil Hotel - Image 2
Mercure Rouen Val de Reuil Hotel - Image 3
Mercure Rouen Val de Reuil Hotel - Image 4
7 Voie des Clouets, 27100 VAL DE REUIL, France

Description

Hotel extras

  • Our restaurant is open Mon to Fri. Closed on Fri evenings and weekends.

  • Wine bar

  • Direct link to the A13 autoroute

  • 3 miles from the Vaudreuil golf course and 26 from Giverny

  • Free, private car park with TESLA electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Rouen Val de Reuil Hotel

7 Voie des Clouets
27100 VAL DE REUIL
France

GPS:49.249235, 1.182489

Telephone
Fax +33 2 32 59 56 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EPOK WINE BAR

Come and relax in our peaceful and cozy bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  704 reviews

Customer review rating 0.5/5

Djamel M. Business - Confirmed reviews ALL

It was not hot water

Customer review rating 0.5/5

Smith Business - Confirmed reviews ALL

Hôtel Mercure is By far the worst hotel I have ever stayed at, and I travel 40+ weeks out of the year. This was an extremely disappointing and unacceptable stay. The room was unbearably hot, and even keeping the window open made no difference. The booking explicitly stated that the room had air conditioning, yet the air conditioner did not work at all. This alone is unacceptable. The issues did not stop there. The toilet seat was broken and repeatedly fell off, the shower did not drain properly, and basic maintenance was clearly neglected. Additionally, the booking stated that a bottle of mineral water would be provided, which was never available. For a hotel under the Accor/Mercure brand, this level of quality is shocking. I travel frequently for business, and this experience was far below any reasonable standard. I will be ensuring that my corporation takes note of this property and avoids it for future business travel bookings. I would not recommend this hotel to anyone and will never stay at this property—or any Accor-branded hotel—again.

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify that our air conditioning system is activated only during the summer season. During winter, the system operates in heating mode, which may explain the temperature discomfort you experienced. We sincerely apologize for the maintenance issues you reported, particularly regarding the toilet seat. This has been shared with our technical team for immediate review and correction. Regarding the mineral water, we would like to inform you that for environmental reasons and as part of our commitment to reducing single-use products, bottled water has not been provided in rooms for several months. Instead, water fountains, along with glasses and carafes, are available on each floor for our guests’ convenience. We regret that your stay did not meet your expectations and thank you for bringing these points to our attention. Sincerely, Tasserie-Loray Manon Cheffe de réception

Customer review rating 4.5/5

Martin W. Couples - Confirmed reviews ALL

Overnight stay. Great location in a very clean and warm hotel. Super staff. I only wish the breakfast was a reasonable price.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasserie-Loray Manon Cheffe de réception

Customer review rating 5.0/5

Andre S. Couples - Confirmed reviews ALL

Great and practical for stopover with very pleasant staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasserie-Loray Manon Cheffe de réception

Customer review rating 4.5/5

Robert M. Business - Confirmed reviews ALL

Staying in the Premier room v comfortable and good selection of beverages.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasserie-Loray Manon Cheffe de réception

Other web-users rate our hotel

  • 124 reviews 9.3/10 Location
  • 345 reviews 7.3/10 Room
  • 350 reviews 9.2/10 Service
  • 5 reviews 9.1/10 WiFi
  • 171 reviews 8.1/10 Breakfast
  • 114 reviews 7.5/10 Cleanliness
  • 114 reviews 4.9/10 Food
  • 80 reviews 5.6/10 Vibe

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