Hotel Mercure Dijon Centre Clemenceau 4 stars

alles okay

The hotel took very well care of us : hygiene measures against COVID contamination were strict, yet well implemented. The room was fresh despite the extreme heat outside. Cleanliness all over and very friendly personnel.

A good stay like every Mercure stay. The measurements against the COVID could be better on the restaurant.

Dear All, We have stayed one weekend at your hotel and in general we did not have a good experience. What we can say in positive is the check-in, it was fast and a the receptionist was kind. When arriving the at the room, we felt good. The structure is very nice. However the next day in the morning the bathroom was smelling sewer. Honestly we did not had the energy to ask to change the room due to the Covid situation so we kept the door closed and it was fine. On the same day, end of the day we would like to chill a little bit next to the pool and take a beer. The waiter at the bar was in his "own world" and very demotivated at the bar. He could not come by himself and ask if we needed anything. My husband went to the bar and asked a beer. The same beer. Arriving at the table 2 different glasses. No attention to the service. I think a 4 stars hotel needs to pay attention on this at least. No motivation from the waiter, at all. During the night we had a lot of wind in Dijon and the pool got a lot of leaves from the trees. In the morning(Saturday) it was 11am and the leaves were still there. Clients we swimming on that . By noon we saw a person cleaning but only half of the leaves were taken out. Saturday night we go out and returning to the hotel we try to enter the parking. Its fully booked. We call the reception and the say: It's fully booked. The only thing said, no excuses, no explanations on how we could park our car. We had to ask what to do. Check-out morning we put our key in the box , a simple "Avoir", nothing else at all. Honestly i'm not the person who likes to complain but we are very disappointed with the service thinking of the employees. I don't if it is the situation but they seem very demotivated and not involved in this beautiful world of hospitality. I've studied and work on the hospitality so it's sad to see that. In any case the hotel has a very good location, potential and structure. Thank you for your time.

Single night stay en route back to H.. Very well organised with respect to COVId. Pleasant clean room with great bathroom. Breakfast also well organised.

Excellent stay - comfort and service. The car park, however, is far too narrow for cars.

Very good COVID processes in place and felt at ease with in the current climate

We stayed 2 nights at this hotel due to particular circumstances. The room size is big, separate bathroom separate toilets, mini-bar, coffee machine, safe, flat TV and free wifi. The room and the hotel are very clean, parking was free, it has a gastronomic restaurant and private swimming pool. Our room was overlooking the swimming pool. The personnel was very helpful and allowed us to late checking.

Great welcome staff. Great Bistrot at lunch time with very kids friendly environment and kind people with our child. In addition, the price stays a bit above from others ACCOR hotels in Dijon (that we have as well tested) but the service at the hotel makes definitely the difference. Thank you.

This was my first night away from since since the coronavirus lockdown in March. After gingerly negotiating the confines of the car park, it was clear I was in safe hands. COVID security was fully on board to put any weary travellers mind at ease. I enjoyed probably my most restful night’s sleep in months.0

Even better than usual because breakfast was a la carte instead of buffet and service was super efficient

Feeling at ease from arrival till departure. Overall smooth service with a correct personal touch.

The room and the food was very good however the service at the restaurant during diner was respect less.

Easy to find the hotel. Helpful staff at check-in and parking on site. Room excellent with quiet outlook. Evening meal and breakfast very good too- waiters in restaurant gave some good advice re the menu.

Our visit went very smoothly, from the free parking to the excellent meal in the hotel restaurant.