Mercure Hotel & Residenz Frankfurt Messe 4.5 stars

Customer review rating (ALL Rating) 4.3/5 780 reviews

Best price
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Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4
Voltastr. 29, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

The Standard rooms are perfect for your needs. Besides TV and telephone, they have a high-quality bed, comfortable chairs, functional workspace, free WIFI, DSL, safe, fridge, hairdryer, and A/C.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Most of the accommodation: Balcony
See availabilities

Quietly located superior rooms with three free items a day from our shop, mini fridge and premium WIFI in the room at an additional cost of EUR 20.00 per day.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Quietly located superior rooms with three free items a day from our shop, mini fridge and premium WIFI in the room at an additional cost of EUR 20.00 per day.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious privilege room with air conditioning, VIP bathroom amenities, minibar, coffee/tea and free daily newspaper. Also included: WIFI and late check-out.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Privilege suites with separate living and sleeping area and VIP bathroom amenities, including bathrobe, minibar, coffee/tea and daily newspaper. Also included: WIFI and late check-out.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Telephone
Fax +49 69 79261606

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 424 rooms
  • 424 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

9 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Wellness- und Fitnesscenter

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Public
  • 400 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 25 EUR 25 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

REWE car park (Mainova)

Rewe, Mainova Ladestation, Kuhwaldstraße 61, 60486 Frankfurt

GPS:8.64107, 50.11714

Parking information

  • Near the property
  • Enclosed outdoor parking
  • Private
  • 2 parking spaces

RELAX FOOD DRINKS AND YOU

Photo out of - RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Cooking style
International
Capacity
90
Accessibility
Accessible service
60486 Frankfurt Am Main, Germany
Telephone +49 7926 1710

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our rich breakfast buffet with many fresh items is available from 6:30 a.m. Enjoy it on the terrace if the weather is nice.

Gain fresh energy for business: Mercure Residenz Frankfurt Messe has a fitness room with state-of-the-art equipment, such as a cross trainer, treadmill and bicycle, plus you can relax in the sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  780 reviews

Customer review rating 0.5/5

Shigeru A. Business - Confirmed reviews ALL

Dear Shigeru A., I sincerely apologize for the deficiencies hat unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Lutz-heiner O. Business - Confirmed reviews ALL

Dear Lutz-Heiner O., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Jesse H. Business - Confirmed reviews ALL

Dear Jesse H., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The top rating and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Customer review rating 0.5/5

Chun H. L. Business - Confirmed reviews ALL

Dear Chun H. L., Thank you very much for your visit. We regret that your experience with the room, the housekeeping and our service did not meet your expectations; please allow us to express our sincerest apologies. I can assure you that two or more buildings are not uncommon in hotel complexes. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Customer review rating 1.5/5

Sandor K. Business - Confirmed reviews ALL

Dear Sandor K., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Dear Shigeru A., I sincerely apologize for the deficiencies hat unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Lutz-heiner O. Business - Confirmed reviews ALL

Good!

Dear Lutz-Heiner O., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Jesse H. Business - Confirmed reviews ALL

The hotel is in a prime location, the environment is comfortable, and the staff are professional and friendly.

Dear Jesse H., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The top rating and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Customer review rating 0.5/5

Chun H. L. Business - Confirmed reviews ALL

1. The windows and doors have inadequate soundproofing. I was woken up multiple times during my stay due to noise from the street and the corridor. 2. I found several long black hairs in the bathroom and cookie crumbs on the carpet. 3. The cleaning staff opened my room door before 11 AM without knocking, despite the "Do Not Disturb" sign being placed on the door. 4. The receptionist appears to be new and lacks proper training, and the service is poor overall.

Dear Chun H. L., Thank you very much for your visit. We regret that your experience with the room, the housekeeping and our service did not meet your expectations; please allow us to express our sincerest apologies. I can assure you that two or more buildings are not uncommon in hotel complexes. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Customer review rating 1.5/5

Sandor K. Business - Confirmed reviews ALL

The room was stuffy and had not been ventilated. Even with the window open and the air conditioning on, it was unsatisfactory overnight. This is regrettable, because that is exactly why I did not book a cheap hotel.

Dear Sandor K., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

Gaurish K. Business - Confirmed reviews ALL

The rooms are cozy and comfortable, the hotel is located in a peaceful environment and close to the public transports like tram and S-bahn.

Dear Gaurish K., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category, and the positive remarks on the room. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Tomas S. Business - Confirmed reviews ALL

Everything was good for me

Dear Tomas S., On behalf of my entire team as well as on a personal note, I would like to thank you for your positive feedback. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

Everardo R. Couples - Confirmed reviews ALL

Good care

Dear Everardo R., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Mathis Matlé General Manager

Customer review rating 3.5/5

Ann W. Business - Confirmed reviews ALL

Helpful staff, great breakfast, rooms a little tired.

Dear Ann W., Thank you for your visit, the great remarks on the breakfast, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

William D. Couples - Confirmed reviews ALL

Duty Manager and staff were friendly and interested in providing a first class exeperience for our one night stay!

Dear William D., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mathis Matlé General Manager

Customer review rating 2.0/5

Zainab K. Solo - Confirmed reviews ALL

The place need a a maintenance, shower wasnot working well, bed is not comfortable at all, pillows are worn out, and AC need some serious maintenance, plus very noisy, wasnot happy with my stay

Dear Zainab K., I would like to offer my sincere apologies for the problems regarding the room, the shower and the AS/C. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Andrea W. Business - Confirmed reviews ALL

it was great, maybe just having a kettle and some tea bags in the room would be amazing touch in addition to coffee machine.

Dear Andrea Wilson, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the great remarks on the suite. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Customer review rating 3.0/5

Tomas V. A. Business - Confirmed reviews ALL

Checkin was smooth. The room as such was spacious and had the potential to be great. however, the badroom in particular needed urgent maintenance. The shower didn't work (same case for a colleague of mine in a room on the same floor). Water came out of the hose. What's more: there was mould in the shower cabine, which doesn't give a great impression (silicone sealant and between the tiles) Maybe due to lack of ventilation, but also not regularly checked I'd say. The curtain in the room also had dirty black stains. The shower issue was resolved by the evening, and I appreciate the staff responsiveness. The breakfast was really good

Dear Tomas V. A., I would like to offer my sincere apologies for the problems regarding the shower and the housekeeping. That is unacceptable. Please rest assured that I will take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Fanny R. Families - Confirmed reviews ALL

disappointed to cross the road to get the room. no help regarding tourism when requesting the receptionnist: we have walked to find the tram (which was temporarily not working due to a march) whereas there was a metro access nearer (and working). large family room. yummy breakfast (my son loved the waffle maker).

Dear Fanny R., Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 2.5/5

Agnese S. Business - Confirmed reviews ALL

Very dirty and dated room. Also very hot in the room even with outside temperature being only slightly above +20 degrees. Would not recommend to stay in the residenz building, maybe the hotel is better but at least where I was put it was pretty terrible.

Dear Agnese S., I would like to offer my sincere apologies for the problems regarding the room and the housekeeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Toni D. Business - Confirmed reviews ALL

Gutes Business Hotel

Lieber Toni D., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die positive Bewertung und das zufriedene Resümee. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt bei uns zu bewerten. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Mathis Matlé General Manager

Customer review rating 0.5/5

Amit T. Business - Confirmed reviews ALL

Didn’t expect this from accor the hotel is located in 2 parts across the road one building has reception there is no proper ramp to slide up heavier luggage for 3 days no one even bothered to clean / set the room and bathroom It was quite unlike accor hotels avoid this property

Dear Amit T., Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. I can assure you that two or more buildings are not uncommon in hotel complexes. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Saju J. Business - Confirmed reviews ALL

The room was too hot and the AC was not working. Also, there were no AC remote available. Other than AC, it was all good and comfortable.

Dear Saju J., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay with us. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Customer review rating 3.5/5

Jerome J. Business - Confirmed reviews ALL

not so good this time , services degressing especially in the breakfast room section ,

Dear Jerome J., It is always our pleasure to have you as our guest. But I sincerely apologize for the deficiencies regarding our (breakfast) service caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again . Best regards, Mathis Matlé General Manager

Customer review rating 2.5/5

Niilo J. Business - Confirmed reviews ALL

The staff at the reception was generally very nice and caring. However several times they could not communicate properly in English or did not understand a specific situation or explanation. I also contacted the reception several times for some defects (such as broken iron that let sparks when used) and I was promised housekeeping would soon take care of the issues. This never happened. Things only happened once I emailed my organizations designated contact person there. A second issue was with the drains in both the kitchen sink and the bathroom that started to smell like sewage when a bit of water was introduced, so for example when I would wash the dishes, the room would fill with the smell of sewage (apparently my room was not the only one with this issue) . The cleaning was mostly okay, bedsheets etc were always good and the cleaning staff was always very friendly, however many times dust or spider web etc in the room would not be cleaned during cleaning days so some spots remained not cleaned for months, but this did not bother me too much as it was just something that I noticed. Location wise the place is what it is, I understand that there is not much to be done. Again however the park/cemetery behind Mercure that would need to be crossed in order to reach the S-bahn was filled with rats running around making it quite unpleasant to come back in the evening. Perhaps this is not the hotels issue but they could somehow take action at the local area to reduce this rodent issue.

Dear Niilo J., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

Other web-users rate our hotel

  • 238 reviews 9.1/10 Location
  • 469 reviews 6.1/10 Room
  • 391 reviews 7.9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 226 reviews 8.4/10 Breakfast
  • 173 reviews 5.7/10 Cleanliness
  • 123 reviews 8.1/10 Food
  • 42 reviews 8.5/10 Bar

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