Mercure Hotel & Residenz Frankfurt Messe 4.5 stars

Customer review rating (ALL Rating) 4.3/5 701 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
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Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  701 reviews

Customer review rating 5.0/5

Everardo R. Couples - Confirmed reviews ALL

Good care

Dear Everardo R., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Mathis Matlé General Manager

Customer review rating 3.5/5

Ann W. Business - Confirmed reviews ALL

Helpful staff, great breakfast, rooms a little tired.

Dear Ann W., Thank you for your visit, the great remarks on the breakfast, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

William D. Couples - Confirmed reviews ALL

Duty Manager and staff were friendly and interested in providing a first class exeperience for our one night stay!

Dear William D., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mathis Matlé General Manager

Customer review rating 2.0/5

Zainab K. Solo - Confirmed reviews ALL

The place need a a maintenance, shower wasnot working well, bed is not comfortable at all, pillows are worn out, and AC need some serious maintenance, plus very noisy, wasnot happy with my stay

Dear Zainab K., I would like to offer my sincere apologies for the problems regarding the room, the shower and the AS/C. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Andrea W. Business - Confirmed reviews ALL

it was great, maybe just having a kettle and some tea bags in the room would be amazing touch in addition to coffee machine.

Dear Andrea Wilson, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the great remarks on the suite. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Other web-users rate our hotel

  • 235 reviews 9.1/10 Location
  • 447 reviews 6.5/10 Room
  • 392 reviews 7.9/10 Service
  • 16 reviews 7.1/10 WiFi
  • 223 reviews 7.6/10 Breakfast
  • 172 reviews 6.2/10 Cleanliness
  • 119 reviews 7.8/10 Food
  • 41 reviews 8.3/10 Bar

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