Novotel Paris Suresnes Longchamp 4 stars

Customer review rating (ALL Rating) 4.6/5 1,174 reviews

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Description

Hotel extras

  • GREEN KEY certified

  • Jolia Restaurant and room service are available on site

  • Join us for Sunday brunch from 12:00 to 2:30pm, featuring creative workshops for children.

  • Close to La Défense, Palais des Congrès Porte Maillot and Paris Expo Porte de Versailles

  • Close to public transport (Bus, Tram T2, Transilien commuter L and U lines)

Our accommodation(s)

Hotel location

Novotel Paris Suresnes Longchamp

7 rue du Port aux Vins
92150 SURESNES
France

GPS:48.870318, 2.229935

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOLIA

Fancy a tasty snack? Head to Jolia, a restaurant under a glass roof, and discover fresh, seasonal and colorful cuisine. You might also be tempted to try our selection of wines and all-day menu at the bar

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,174 reviews

Customer review rating 2.0/5

Nassim T. Business - Confirmed reviews ALL

I was "criticized" for being the only guest who complained about the board for pressing given which was small and breaking down when pressing. I may not come back because there is not a normal pressing board like many hotels have now,

Dear Sir, Thank you for sharing your feedback regarding the ironing board during your stay. We regret that the equipment did not meet your expectations. Your comments are valuable, and we will take them into account when evaluating our equipment for future guests. Sincerely, Novotel Paris Suresnes Longchamp

Customer review rating 2.0/5

Janhavi L. Business - Confirmed reviews ALL

My room was next to the lift and the lift was noisy. I could not sleep.

Good evening, Thank you for sharing your feedback. I regret to learn that the location of your room affected your comfort and the quality of your sleep. We strive to provide a restful environment for all our guests, and your comments are valuable for our ongoing improvements. Best regards, Novotel Paris Suresnes Longchamp

Customer review rating 4.5/5

Sylvia O. Business - Confirmed reviews ALL

Well located, great supporting staff

Dear guest Thank you for your kind words regarding our location and the helpfulness of our staff. We are thrilled to hear that you had a positive experience during your stay with us. Best regards, Novotel Paris Suresnes Longchamp

Customer review rating 2.0/5

Ulrich C. M. Couples - Confirmed reviews ALL

When I checked in on January 7th at around 1:00 pm, I had to "push" the lady at front desk to know when my room would be ready. She just asked me to wait and I told her to call la "gouvernante" in order to have an idea about how long it will take to get my room. I had to remind her that I was a Diamond member and she seemed careless about it. Her behavior was unacceptable.

Bonjour Monsieur M. Nous vous remercions d’avoir pris le temps de partager votre retour à la suite de votre séjour parmi nous. Votre statut vous permet en effet de disposer de votre chambre en avance, sous réserve de sa disponibilité naturellement. Vous avez effectué votre réservation le matin même et nos équipes vous ont bien informé que, notre hôtel étant complet la veille, cette possibilité ne pouvait être garantie ce jour-là. Malgré ce contexte, notre collaboratrice a fait son maximum afin de faciliter votre arrivée, et votre check-in a ainsi pu être effectué à 13h35, soit avant l’horaire officiel de 14h. Ce 7 janvier précisément, les conditions météorologiques exceptionnelles ont fortement perturbé les transports parisiens. Malgré tout, certains collaborateurs (notamment des services d’étage) ont du faire plusieurs heures de trajet pour rejoindre l’hôtel et assurer le service de l’ensemble de nos clients. Je les félicite pour leur engagement et leur professionnalisme dans cette situation particulière qui a permis de vous proposer votre chambre avant l’heure finalement. Nous regrettons sincèrement que cette attente ait pu altérer votre séjour et espérons avoir le plaisir de vous accueillir de nouveau afin d’offrir un service plus conforme à vos attentes. Bien à vous Océane GEMON Responsable Hébergement

Customer review rating 3.0/5

Ali A. M. Business - Confirmed reviews ALL

Overall a nice experience but the white lady at reception I have never experienced such rude staff anywhere in the world visiting more than 40 countries

Other web-users rate our hotel

  • 357 reviews 8.1/10 Location
  • 626 reviews 7.8/10 Room
  • 727 reviews 8.8/10 Service
  • 10 reviews 10/10 WiFi
  • 362 reviews 8.4/10 Breakfast
  • 291 reviews 8/10 Cleanliness

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