Mercure Antibes Sophia Antipolis Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,195 reviews

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Mercure Antibes Sophia Antipolis Hotel - Image 1
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Mercure Antibes Sophia Antipolis Hotel - Image 4
Rue Albert Caquot, 06560 VALBONNE, France

Description

Hotel extras

  • An ideal setting to relax

  • Heated swimming pool and 2 hectares of parkland to relax in

  • In Sophia Antipolis Park, 20 mins from Antibes and Juan-les-Pins beaches

  • 5 seminar rooms

  • Enclosed free parking

Our accommodation(s)

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Hotel location

Mercure Antibes Sophia Antipolis Hotel

Rue Albert Caquot
06560 VALBONNE
France

GPS:43.62087, 7.05584

Telephone
Fax +33 4 92 96 05 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HillSide - Brasserie Maison

Welcome to our cozy, refined HillSide restaurant, Brasserie Maison. Our chef Ljubo Stanojevic offers modern, regional cuisine based on fresh and seasonal produce, like our famous Brasserie Maison salad.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,195 reviews

TripAdvisor Rating  4.0/5  679 reviews

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Ad usual, I enjoyed the stay at Mercure Antibes, as I am a recurrent customer, for business reasons. Location and rooms are good. I have though a few suggestions for improvement: 1. I needed some replacement batteries for an appliance of mine, but the hotel concierge couldn’t help me, and just offered information where I could find them (unfortunately, not having a car, I could only get there by walking about 20 minutes, one way, not counting the fact that this could only be done during working hours, when I was busy). It would be good if the hotel keeps a stock of such small commodities, to best serve customers. Otherwise, in case this represents a cost and management of stock issue, it would be also a good idea to propose the customer to get his/her needs later in the day, and send someone, when going for other errands, to get the needed commodity. 2. The rooms are very good and well equipped, they would be though great if also provided with an ironing board and iron for “emergency” ironing (this is often found in many hotels) 3. It is not possible to get room service beyond the hotel restaurant’s kitchen closure time. This is a bit disappointing, because it would be one of the reasons for having such a service: if for any reason I get late at the hotel without having had food, it would be a great service to find some (even limited) possibility to get food also outside restaurant’s opening hours. This was not possible even informing in advance of the situation. 4. There are a chair and table in the room, but they are more leisure-oriented, so to say, more apt to relax than to work (the usage for work with a laptop is not very comfortable). Then there are no paper and pen

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Always good to be back at the hotel

Dear NIGEL W., We're delighted to hear that you always enjoy returning to Mercure Antibes Sophia Antipolis. Your loyalty is greatly appreciated, and we look forward to welcoming you back for many more pleasant stays in the future. If you ever have any special requests or preferences for your next visit, please feel free to let us know. Your comfort and satisfaction are our top priorities. Best regards, Nassim, Quality Ambassador Mercure Antibes Sophia Antipolis

Well located !

Customer review rating 4.5/5

Pat Business - Confirmed reviews ALL

Very closed to ST, so no need to use car to go to office :).

Dear PATRICK B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice hotel

Customer review rating 4.5/5

Jf G. Business - Confirmed reviews ALL

good breakfast (a bit expensive) great staff great location in the heart of Sophia Antipolis

Dear JEAN-FRANCOIS g., Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast and found our staff to be excellent. Your kind words about our central location in the heart of Sophia Antipolis are greatly appreciated. We understand your concern about the breakfast pricing, and we'll take your feedback into consideration as we continuously work to enhance our offerings and provide the best value for our guests. We hope to have the pleasure of welcoming you back to the Mercure Antibes Sophia Antipolis on your future visits. If you have any further comments or suggestions, please feel free to share them with us. Your input is invaluable in helping us improve our services. Warm regards,

Poor value for money

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is expensive, but the rooms are shabby. Some of the personnel was very rude, but others were kind.

Dear SIMON B., First and foremost, we would like to thank you for taking the time to share your experience with us. Your feedback is invaluable to us as it helps us improve our services. We are sorry to hear that your stay did not meet your expectations in terms of value for money. We understand that the price you paid should be justified by the quality of the rooms and service, and we regret that you found this not to be the case. We take your comments about the condition of the rooms very seriously, and we will immediately investigate this aspect to ensure that all rooms are in good condition and comfortable for our guests. Furthermore, we apologize for the unpleasant experience you had with some members of our staff. This does not align with our service standards, and we will take steps to address this situation by enhancing our staff training and raising awareness about the importance of customer service. We hope that you will give us another chance in the future to show you that we value our customers' feedback and are constantly working to improve our establishment. If you decide to return, please contact us directly so that we can make your next stay a much more enjoyable experience. Once again, we thank you for your constructive feedback, and we look forward to welcoming you back soon. Sincerely, The Mercure team

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Other web-users rate our hotel

  • 169 reviews 8.8/10 Location
  • 475 reviews 5.3/10 Room
  • 516 reviews 8.2/10 Service
  • 11 reviews 6.2/10 WiFi
  • 249 reviews 6.7/10 Vibe
  • 181 reviews 6.7/10 Breakfast
  • 177 reviews 4.7/10 Cleanliness

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