Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our central location and found your room pleasant. We are sorry, however, about the issues you experienced during your stay. The missing hand towel was certainly an oversight and does not meet our usual standards. We will remind our housekeeping team to pay particular attention to the completeness of the towel set. We also apologize that the link for the online check-in did not work. We understand how frustrating this can be, especially when using the service to make your arrival more convenient. We will pass your feedback on to the relevant team. Regarding the air conditioning, we are very sorry that its cooling performance did not meet your expectations. During periods of particularly high temperatures, our system unfortunately has limited capacity. We understand how uncomfortable this can be, and we are sorry that it affected your stay. Thank you again for your honest feedback. We hope that, despite these issues, you will give us another opportunity to provide you with a more comfortable experience. Kind regards Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay with us fell so far short of your expectations, especially given your previous positive experiences with other ibis hotels. We would, however, like to clarify a few points regarding your comments. Regarding the Legionella situation, we understand your concern. We would like to reassure you that there was no health risk to our guests. As a precautionary measure, Legionella filters were installed in the affected rooms, and the latest water tests showed no further detection of Legionella. We worked closely with the local health authorities throughout the process. Had the hotel not been considered safe, the health authorities would not have permitted us to continue operating. We are also sorry to hear about the other issues you encountered. Trailing electrical cables in a guest room are certainly not acceptable and do not meet our standards. We will investigate this point with our technical team. We also regret that you found our breakfast experience disappointing and that our team came across as disinterested. This is certainly not the level of service we aim to provide. Regarding our facilities, ibis Nürnberg Altstadt is a smaller city hotel located directly in the historic city centre. We therefore do not have a full-service restaurant, and our bar and lobby are correspondingly compact. Our hotel concept and facilities are clearly reflected in our hotel description, but we understand that they may not meet every guest's expectations. We are particularly sorry that your overall impression was so negative. Your feedback is important to us, and we will use it to review the points you have raised with the relevant teams. We hope that, despite this disappointing experience, you may give us another opportunity in the future to show you the improvements we are continuously working on. Kind regards Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your concerns with us. We are pleased that you appreciated our central location in the Old Town and the proximity to the main train station. However, we are very sorry that the information regarding Legionella caused you concern during your stay. We would like to reassure you that there was no health risk to our guests during your stay. As a precautionary measure, Legionella filters were installed in the affected rooms. In addition, the latest water tests showed no further detection of Legionella. Our hotel has been in close contact with the local health authorities throughout the entire process. Had the hotel or the water supply been considered unsafe for our guests, the health authorities would not have permitted us to continue operating. The safety and well-being of our guests is always our highest priority. We are sorry that this situation caused you uncertainty and that you felt you could not use the water for drinking or bathing. We understand your concerns, but we hope that the above information can reassure you that appropriate measures were taken and that the hotel was safe for our guests. We would be very pleased if you would consider staying with us again in the future and allow us the opportunity to provide you with a more positive and worry-free experience. Kind regards Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for taking the time to share your feedback regarding your stay at ibis Nürnberg Altstadt. We are pleased to hear that you enjoyed our convenient location, the fair value for money, and the comfort of your room. It is also wonderful to know that our team could assist you by storing your luggage before check-in, allowing you to make the most of your arrival. Regarding the payment issue you mentioned, we are sorry for the confusion this may have caused. We would like to clarify that the first transaction made during the online booking process may have been a pre-authorization or payment according to the booking conditions, while the payment at check-in could have been processed separately depending on the reservation details. We kindly recommend checking the transactions with your bank or contacting our reception team directly, and we will be happy to assist in clarifying the situation. We truly appreciate your positive feedback regarding your room, cleanliness, breakfast, and our service. Your comments are very valuable to us and help us continuously improve our guests’ experience. We hope to have the pleasure of welcoming you back to ibis Nürnberg Altstadt in the future. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you enjoyed our convenient location near the main train station, the quiet atmosphere of your room, and the value for money we offer. It is also particularly rewarding to hear that you appreciated the variety of options available at our breakfast buffet. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. Your positive comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back on your next visit. Kind regards, Ina Obermeier - Junior Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at ibis Nürnberg Altstadt. We are delighted to hear that you appreciated our perfect location and enjoyed your stay with us. Our central position at the entrance of Nuremberg’s historic city center is indeed one of the highlights of our hotel, allowing our guests to easily explore the city by foot. We also appreciate your comments regarding our hotel facilities. As an ibis hotel, we follow the ibis brand concept, which focuses on providing comfortable and practical accommodation with the essential services our guests need for a pleasant stay. At the same time, we are continuously working on maintaining and improving our facilities to ensure a comfortable experience for our guests. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to ibis Nürnberg Altstadt in the future. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for your excellent review and for awarding us a perfect score! We are delighted to hear that you enjoyed our great location and had such a positive experience with our hotel and our team. Your kind words are a wonderful compliment and a great motivation for all of us. We are pleased that you felt well taken care of during your stay, and we will be happy to share your feedback with our colleagues. We look forward to welcoming you back to ibis Nürnberg Altstadt on your next visit to Nürnberg. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, the beautiful views, and especially the helpfulness of our team. It is wonderful to know that we were able to accommodate your extended stay while allowing you to remain in the same room, making your visit more comfortable. We truly appreciate your recommendation and look forward to welcoming you back on your next trip. Best regards, Ina Obermeier - Junior Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to read about your experience and sincerely regret that your stay did not meet your expectations. The issues you describe regarding the air quality in the room, the air conditioning, and the bathroom drainage are not in line with the standards we strive to provide, and we fully understand how uncomfortable and distressing this must have been for you, especially during an important personal occasion. Please be assured that your comments have been shared with our technical and housekeeping teams for immediate review, as maintaining a clean, safe, and comfortable environment for our guests is our top priority. We also regret that you felt the support from our team was not as helpful and attentive as it should have been. We truly appreciate your honest feedback, as it helps us identify areas where urgent improvements are needed. We are very sorry that we were not able to resolve these issues during your stay. Kind regards, Nadine Emmert- Stellvertretende Direktion

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our breakfast and found our team to be friendly and helpful. Your kind words are very much appreciated and will be shared with our staff. At the same time, we are very sorry to learn about the issues you experienced with your room, particularly regarding the smell of smoke in the bedding, the condition of the linens, and the noise from outside. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that your comments have been shared with our housekeeping team for immediate review and follow-up. Your feedback is very important to us, as it helps us identify areas where we need to improve and ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back to ibis Nürnberg Altstadt and provide you with a much more comfortable stay. Kind regards, Nadine Emmert- Stellvertretende Direktion

Dear Guest, Thank you very much for your kind review and for choosing ibis Nürnberg Altstadt for your stay. We are delighted to hear that you enjoyed our convenient location close to the train station and that our welcoming team member made such a positive impression on you. Your compliments regarding our staff mean a great deal to us and will be gladly shared with the team. It is also wonderful to know that you felt recognized as an ALL Silver member upon arrival and that you were pleased with your welcome drink. Providing a warm and personalized welcome is very important to us. Thank you again for your positive feedback. We look forward to welcoming you back to ibis Nürnberg Altstadt on your next visit to Nuremberg. Kind regards, Nadine Emmert- Stellvertretende Direktion