Mercure Rennes Centre Parlement Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 899 reviews

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Mercure Rennes Centre Parlement Hotel - Image 1
Mercure Rennes Centre Parlement Hotel - Image 2
Mercure Rennes Centre Parlement Hotel - Image 3
Mercure Rennes Centre Parlement Hotel - Image 4
1 rue Paul Louis Courier, 35000 RENNES, France

Description

Hotel extras

  • Fully renovated, modern and spacious rooms.

  • 2 new meeting rooms created in 2016

  • Large, fully renovated and welcoming open living space

  • Fitness Room

  • 900 meters from the SNCF train station

Our accommodation(s)

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Room 1

Hotel location

Mercure Rennes Centre Parlement Hotel

1 rue Paul Louis Courier
35000 RENNES
France

GPS:48.109072, -1.677293

Telephone

Access and transport

Hotel services

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On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  899 reviews

Customer review rating 4.5/5

Dave L. C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Andrew A. Couples - Confirmed reviews ALL

Bonjour Monsieur, Thank you very much for sharing your feedback following your stay at the Mercure Rennes Centre Parlement. We are delighted to read that you appreciated the cleanliness of our hotel, the warm welcome from our team, our location, and the good value for money. Your satisfaction is a true reward for our entire staff. You gave us an excellent score of 90/100, and we sincerely thank you for it. As part of our commitment to continuous improvement, we always strive to offer our guests a flawless experience. If you have a moment, we would love to know what we could have done to earn a 100/100. Your comments are invaluable to us and help us continue to improve. We look forward to welcoming you back soon for your next visit to Rennes. Best regards, Jérôme Cordelette – Assistant Manager

Customer review rating 3.5/5

Hilda C. Friends - Confirmed reviews ALL

Bonjour Madame, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found your stay comfortable, appreciated the helpfulness of our team, and especially enjoyed our breakfast. Your kind comments will certainly be shared with our staff. We also appreciate your constructive remarks regarding the absence of an on-site restaurant. While our hotel does not have a restaurant, our reception team is always happy to recommend a selection of nearby restaurants within walking distance. Regarding the coffee machines at breakfast, we are sorry if their use was not immediately clear. An A4 instruction sheet is displayed on the right-hand side of each machine, and our breakfast team is present throughout the service and always available to assist our guests whenever needed. We noticed that you rated your overall stay 70/100. As our hotel currently maintains an average guest satisfaction score of 86/100, we would be grateful if you could let us know what we could have done differently to earn a higher rating. Your comments would help us better understand your expectations and continue to improve the experience we provide to our guests. We also noted your 4/10 rating regarding our loyalty programme. If there is anything specific that influenced this score, we would be delighted to hear your thoughts so that we can better understand your expectations. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Rennes and providing you with an even better experience. Kind regards, Jérôme Cordelette – Assistant Manager je…

Customer review rating 1.0/5

Edward C. Couples - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your experience. We sincerely regret the incident that occurred on the morning of your departure and fully understand that it was a source of concern. As soon as we became aware of the error, our manager offered you sincere apologies on several occasions—in the hallway, upon your departure, and via email that same day. The guest in the neighboring room, who caused the confusion, also apologized to you. Wishing to show our appreciation, we immediately provided your breakfasts at your request and credited additional courtesy points to your ALL loyalty account. We are therefore particularly surprised by your comment stating that no apology was offered, given that apologies were indeed extended multiple times. This isolated incident in no way reflects the procedures and high standards we uphold on a daily basis. Nevertheless, we take your feedback regarding our procedures very seriously and are continuing our efforts to ensure such a situation does not happen again. Despite this isolated event, we hope to have the opportunity to welcome you back under better circumstances and provide an experience that fully meets your expectations. Best regards, Jérôme Cordelette - Adjoint de Direction

Customer review rating 5.0/5

Abbi C. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 394 reviews 9.4/10 Location
  • 430 reviews 6.9/10 Room
  • 445 reviews 9/10 Service
  • 6 reviews 8.8/10 WiFi
  • 282 reviews 8.7/10 Breakfast
  • 125 reviews 6.3/10 Cleanliness
  • 75 reviews 5.4/10 Vibe
  • 10 reviews 4.4/10 Bar

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