Dear Abderrahim, We appreciate your candid feedback; thank you. We are delighted that you appreciated our central location in the heart of Bruges and that the breakfast buffet left a positive impression on you. However, we are sorry that the internet connection did not meet your expectations. Our high-speed WiFi is available throughout the property free of charge, and our reception team is always on hand to help with any connectivity concerns during your stay. Nonetheless, it is a pleasure to know that your overall experience with us was an enjoyable one and that you found the hotel convenient for your business trip. We hope to welcome you back for an improved experience in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Isabel, We really appreciate your feedback. We are delighted that you found our team polite and the hotel clean and central. It is great that you enjoyed the food at Novo-me across the courtyard, and we are pleased the Accor ALL App made your booking smooth and clear. That said, we hear your thoughts on the loyalty programme. We understand that as a new member, the volume of messages can feel overwhelming when you are still getting to know how it works. Our reception team is always happy to walk you through the benefits at any time. Nonetheless, we are thrilled that your stay left such a positive impression, earning a perfect recommendation score and an enjoyable family trip in the heart of Bruges. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Petra DE MEYERE, General Manager

Dear Padmaja, Thank you for your positive feedback. We are thrilled that you found our location so convenient for exploring Bruges, right in the heart of the historic centre. It is wonderful to know your room felt comfortable and that your stay, though brief, left such a lovely impression. We are especially pleased that Amber made a difference during your visit, she will be delighted to hear your kind words. Our team is also glad you enjoyed the perks of your ALL Classic membership and that our hotel delivered a stay worth recommending. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Arturas, Thank you for sharing your point of view. We are truly sorry to hear that your stay fell short of your expectations in several respects. Our hotel does not offer a private car park; however, a public indoor car park is located directly underneath the building on Katelijnestraat, open 24/7 at a daily rate of about €17. We regret any misunderstanding on this point and encourage guests to reach out before arrival for accurate arrival information. On the connectivity matter, complimentary high-speed WiFi is available throughout the property, and our reception team is always on hand to assist should signal issues arise in a particular room. The service lapses you describe are not reflective of the attentive welcome we strive to deliver. Your feedback regarding communication and perceived value has been noted, and our team remains available around the clock to address concerns as they occur. We hope to welcome you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Agnieszka, Thank you very much for your feedback. We are delighted that you found our location so convenient and your room comfortable. We are also glad our breakfast made such a great impression and that our team was helpful and nice throughout your stay. However, we regret that the WiFi did not meet your expectations. Our high-speed internet is available free of charge in all areas, and our reception team is always on hand to assist with any connectivity issues. Nonetheless, our hotel sits right in the heart of the historic center, just a short stroll from the market square and the Beguinage. We hope you managed to take advantage of our central position to explore Bruges during your business trip. We look forward to the pleasure of seeing you again. Best regards, Petra DE MEYERE, General Manager

Dear Daniel, We thank you for taking the time to provide us with your feedback. We are pleased that you found a clever way to store your suitcases under the bed during your stay. That said, we regret that the room dimensions felt a bit snug for you. Our 16 m² rooms in this lovingly restored medieval building offer a cosy city-centre retreat, and we are glad the under-bed space helped you settle in comfortably. Nonetheless, we are delighted you rated your overall experience so highly. Our team takes great pride in delivering a stay that blends modern comfort with the historic charm of Bruges. We do hope to be able to welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear R., Thank you very much for your feedback. We are thrilled that you loved our service and found your room spotless and comfortable. Our team takes great pride in creating a welcoming atmosphere, and it is wonderful to know that the bed, the adjustable temperature, and the support from our staff all contributed to a relaxing stay. That said, we are sorry that our breakfast did not fully match your expectations. We value your suggestion about halal meat options and will share it with our restaurant team at Novotel, where the breakfast buffet is served just a few steps across the inner courtyard. Nonetheless, we are delighted that you enjoyed your time with us as a couple and that our team made you feel well looked after from start to finish. We do hope to have the opportunity to welcome you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Patrick E., Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay comfortable and that your time with us was enjoyable. Our team takes great pride in our newly renovated rooms with their colourful design, and it is rewarding to know you had a nice experience with friends. We hope you were able to take full advantage of our location in the heart of the historic centre, just a short stroll from the Beguinage and the market square. We look forward to seeing you again in the future. Best regards, Petra DE MEYERE, General Manager

Dear Mrs B., We are sorry that your return visit to ibis Styles Brugge Centrum resulted in such a disappointing experience. While we fully acknowledge that you have stayed with us with your dog on previous occasions, our pet policy changed following the hotel’s renovation last year. Pets are no longer accepted, and this is reflected in the current information on both our website and Booking.com. We also understand your concerns regarding the refund and the resulting exchange-rate difference. We are addressing this with you directly and will respond in more detail by email. Kind regards, Petra DE MEYERE, General Manager

Dear Lesley, Many thanks for sharing your review. We are delighted you found your accommodation so clean, comfortable, and well equipped. The bed, the shower, and the smooth check-in all contribute to a restful experience, and it is great to know they made a difference for you. We are also glad you enjoyed our breakfast buffet and the handy on-site parking. Our location in the historic centre puts everything within walking distance, and we love that it helped you make the most of beautiful Bruges. Finally, we are thrilled you felt the whole stay offered excellent value, which is always our goal. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Peter a. K., It is wonderful to receive such positive feedback. We are delighted that you found your room so comfortable a. clean. Our team works hard to maintain high standards, a. it is rewarding to know you appreciated the restful atmosphere. Even so, we note your comment about breakfast being served in the Novotel across the courtyard. We understand this arrangement can feel unusual at first. Our team is always on hand to provide umbrellas on rainy days a. to guide guests the short distance between the two buildings. Nonetheless, we are thrilled that our location made your stay so convenient. Having the public car park right next door a. being an easy walk from the canal boats a. horse carriages is something we value greatly. Finally, we are pleased that the self-service check-in a. out worked smoothly for you a. that a receptionist was nearby when needed. We look forward to welcoming you back. Best wishes, Petra DE MEYERE, General Manager

Dear Selda , We are grateful for the time you took to review your recent visit to our hotel. We are pleased that you appreciated our central location. However, we sincerely apologise that one of your two rooms was not ready upon your arrival at 3pm. As this is our official check-in time, we fully understand that having to wait another 40 minutes was disappointing. We also take note of your comments regarding the room size and the position of the toilet. The compact layout is indeed not equally comfortable for every guest, particularly for taller guests. We hope that, despite these inconveniences, you were able to enjoy your time in Bruges and the convenience of staying right in the historic city centre. Kind regards, Petra DE MEYERE, General Manager

Dear Svenja, We appreciate your review and the opportunity to address your feedback. We are delighted that our housekeeping colleague left such a warm impression during your stay, and we will be sure to pass along your kind words about her helpful and friendly assistance with the shower. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. The difficulty you experienced with the booking process, where your husband was not initially registered, is not the seamless experience we aim to provide, and we regret the inconvenience this caused. We also understand your disappointment with the value you felt you received, as well as your concerns around the accommodation, cleanliness, and our sustainability initiatives. Your remarks regarding the loyalty programme have been noted as well, and we take such feedback seriously. Nonetheless, we are pleased that you appreciated our central location in the heart of the historic city, which places you just a short stroll from Bruges’ most cherished landmarks. We hope we can provide you with an improved stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Massimo, Please accept our sincere thanks for this kind feedback. We are delighted that you have been choosing our hotel for several years now and that every visit feels just as welcoming as the last. It is wonderful to hear that Natascha, Marijke, and the whole team continue to make you feel so well looked after. We truly value your loyalty and we are glad our team’s warmth keeps bringing you back to the heart of Bruges. We look forward to seeing you again in the future. Kind regards, Nick Silance, Operations Manager

Dear Hannah, Thank you for taking the time to share your thoughts. We are delighted that you found your room both practical and comfortable. Our newly renovated spaces are designed with a modern yet cosy feel, so it means a lot to know this stood out for you. Our team takes real pride in offering a warm welcome, and we are glad their friendly and helpful approach made your stay even better. It is also wonderful that our buffet breakfast hit the mark, with its wide choice of hot and cold options served just across the courtyard at Novotel. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Scott, We appreciate you letting us know about your recent visit. We are thrilled that you and your friends found our hotel clean and comfortable. It is great to hear that the beds gave you a restful night and that our rates worked so well for your group. That said, we are sorry that the bathroom layout felt a bit snug for taller guests. The space between the toilet and wall was slightly improved during our recent renovation, but we understand it can still be a squeeze. Nonetheless, we are delighted that our spot in the historic centre made your stop in Bruges so convenient. Being just a short stroll from the main sights is something we know our guests value. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Petra DE MEYERE, General Manager

Dear Paul, We appreciate you letting us know about your recent visit. We are grateful that you had a pleasant stay overall and appreciated the support of our team. Positive remarks about our staff truly mean a lot to us, as we strive to make each visit as comfortable as possible. However, we are sorry that certain aspects did not align with your expectations. Our rooms are carefully designed to offer comfort while making the most of the available space, and we understand that some guests may find them compact. We regret any inconvenience you felt with the self-service check-in process and appreciate your feedback regarding the daily linen refresh. Nonetheless, your satisfaction with your overall experience is very encouraging to the entire ibis Styles Brugge Centrum team. Having guests recognize our team’s efforts motivates us to continue providing attentive service. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Oguz, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are sorry your stay with us at ibis Styles Brugge Centrum did not fully meet your expectations. Our team recognises your comments regarding comfort, convenience, and value during your visit. We appreciate you bringing these matters to our attention, as your observations about aspects such as room size and lighting are essential to better understand our guests’ experiences. Your feedback on overall satisfaction and value for money is also noted so we can continue working to provide an enjoyable stay for all our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Petra DE MEYERE , General Manager

Dear Chris, Thank you for letting us know about your concerns. We are pleased that your experience with our booking system met your expectations and that you found the team at our reception desk helpful and professional during your arrival. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you faced with your reservation and the outcome regarding the duplicate booking. Our team understands that travel plans can be uncertain, and we are disappointed that our flexibility did not extend to your situation. Your comments about the value offered and the approachability of our management are noted with concern. Additionally, we regret that some aspects of the facilities, including the corridor atmosphere and cleanliness, did not match your preferences during your visit. We also acknowledge your remarks about the loyalty programme and your impression of team engagement. Nonetheless, it is encouraging to know that you appreciated the support from our front desk team. Their dedication to guest service remains a priority for us daily. We look forward to welcoming you back. Best wishes, Petra DE MEYERE , General Manager