Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 50/100. We are sorry to hear that your stay did not meet your expectations, particularly regarding the size of the room and the limited space between the beds. We appreciate that our rooms are designed to be compact, but we understand your concerns regarding the available space and only having one chair. We also sincerely apologise that we had run out of coffee and milk sachets during your stay. In addition, we acknowledge your comments regarding the number of pillows and towels provided. These are important points, and we will share your feedback with our Housekeeping and relevant operational teams for review. We appreciate your honest comments regarding the value for money and hope to have the opportunity to provide you with a more comfortable experience in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your 80/100 rating and for taking the time to share your detailed feedback. We are pleased to hear that you had a comfortable stay before your early morning flight and found our team friendly and helpful. We are sorry, however, that the condition of the room did not fully meet your expectations, and we appreciate your comments regarding the tired appearance and the pillowcases not being suitable for the additional pillows. We also acknowledge your feedback regarding the value for money and understand that pricing can influence the overall perception of a stay. Your comments will be shared with the relevant teams and Management as we continue to review areas for improvement. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your excellent 90/100 rating and for sharing your feedback. We are delighted to hear that you had a very enjoyable stay and found our team friendly and helpful. It is also pleasing to know that the team on duty did their best to accommodate your needs during your visit. We are sorry that the evening meal menu on Saturday was more limited than expected. We appreciate you highlighting this, and your comments will be shared with our Food & Beverage team for review. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport in the future and, hopefully, making your next stay a full 10/10 experience. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 40/100. We are sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the lack of bottled lager and lager on draught during your visit, and we appreciate you bringing this to our attention. Your comments will be shared with our Food & Beverage team. We also acknowledge your feedback regarding the size of the bedroom. As an ibis hotel, our rooms are designed to be compact and functional, but we understand that the size may not suit every guest. We appreciate your honest feedback and hope to have the opportunity to provide you with a more positive experience in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your experience 30/100. We are sincerely sorry to hear that your stay did not meet your expectations. We acknowledge your comments regarding the size of the room and the condition of the furniture, television and overall room facilities. We understand that the age and condition of some aspects of the hotel can affect the overall guest experience, and we appreciate you highlighting these areas. Your feedback has been noted and will be shared with our Management team as we continue to review areas for improvement. We are sorry that your experience has left you feeling that you would not return, and we appreciate you bringing your concerns to our attention. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your wonderful 90/100 rating and for your kind comments. We are delighted to hear that our team were so helpful and that you felt they could not do enough for you. It is particularly pleasing to know that, while we may be a simple and practical hotel, you found us to be an excellent base for travelling from London Luton Airport. Your kind words will be shared with the team, who will be delighted to receive such positive recognition. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your 80/100 rating and for your lovely feedback. We are delighted to hear that you continue to choose ibis London-Luton Airport when you need to stay close to the airport. It is great to know that you appreciate our convenient walking distance, comfortable beds, friendly team and breakfast, as well as the fair value we offer. We are pleased that our hotel provides everything you need for a comfortable and convenient overnight stay, particularly when travelling from London Luton Airport. We look forward to welcoming you back again on your next visit. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 40/100. We sincerely apologise for the serious inconvenience caused by the leak, which resulted in water seeping through the bathroom wall and leaving the bedroom carpet sodden. We also regret that you experienced difficulty operating the air conditioning. We are pleased to confirm that the issue relating to the leak has now been rectified, and we appreciate you bringing it to our attention. Your comments regarding the room and air conditioning have also been noted and will be reviewed by the relevant team. We hope to have the opportunity to provide you with a much-improved experience on a future visit. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your wonderful 100/100 rating and for sharing your positive feedback. We are delighted to hear that you found our team friendly and helpful, both during your stay and when contacting us beforehand. Providing welcoming and attentive service is very important to us, and your kind comments will be shared with the team. We are also pleased that you enjoyed the cleanliness of our rooms. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your experience 20/100. We are pleased that you appreciated our convenient location. However, we are genuinely sorry that the condition and cleanliness of your room and bathroom resulted in such a disappointing stay. Your comments regarding the need for refurbishment and the unpleasant smell from the shower and toilet facilities are concerning and certainly not the standard we aim to provide. We have shared your feedback with our Housekeeping, Maintenance and Management teams so these issues can be reviewed and addressed appropriately. Please accept our sincere apologies for the discomfort and inconvenience caused. We appreciate you bringing these matters to our attention. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your experience 40/100. We are pleased that you found our hotel well located for London Luton Airport. However, we are sorry to hear about the issues you experienced during your stay. We apologise for the kettle lid coming off when pouring and for the toilet not flushing properly. These are not the standards we aim to provide, and we have shared your comments with our Maintenance team for review and follow-up. We are also disappointed to hear that you found the restaurant area unclean. Cleanliness is extremely important to us, and your feedback has been shared with our Food & Beverage and Housekeeping teams so this can be addressed. Please accept our sincere apologies for the inconvenience caused. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you very much for your excellent 90/100 rating and for sharing your feedback. We are delighted to hear that you enjoyed your comfortable and clean room, the views of the planes taking off, and the tasty, good-value dinner. It is also wonderful to know that our team made you feel welcome through their friendly and excellent service. Thank you for highlighting the scrambled eggs at breakfast. We are sorry they did not meet your expectations, and we will share your comments with our Food & Beverage team for review. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport soon. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 70/100. We are pleased to hear that our hotel provided a convenient option for your overnight stay before an early flight. We appreciate your comments regarding the location and understand that convenience is particularly important for guests travelling from London Luton Airport. We are sorry, however, that you felt the hotel décor and overall condition were tired and that your experience was only satisfactory rather than exceptional. Your feedback is valuable to us and will be shared with the Management team as we continue to review areas where improvements can be made. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to hear that you found our location ideal for London Luton Airport, with the terminal within a convenient walking distance. It is also great to know that you found your room comfortable and enjoyed a good night's sleep in our beds. We truly appreciate your positive comments and hope to have the pleasure of welcoming you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 70/100. We are pleased to hear that you found our location perfect for your needs, particularly with our proximity to London Luton Airport. We appreciate you choosing to stay with us. We are sorry, however, that you felt the hotel is looking tired. We understand how the overall condition of the hotel can have an impact on the guest experience, and your comments are valuable to us as we continue to review areas where improvements can be made. We hope to have the opportunity to welcome you back to ibis London-Luton Airport and provide you with an improved experience. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 30/100. We are very sorry to hear that the cleanliness and condition of your room fell below the standards you should expect from us. In particular, we apologise for the stained bed linen and for the condition of the carpets and overall appearance of the room. We fully understand how disappointing this would have been and why it affected your overall impression of your stay. Your comments are being taken seriously and will be shared with our Housekeeping and Management teams so that the concerns raised regarding cleanliness and room condition can be reviewed and addressed. We regret that we did not provide the experience you were expecting and are sorry to hear that you would not currently choose to stay with us again. We hope that, should you give us another opportunity in the future, we can provide you with a much-improved experience. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 70/100. We are pleased to hear that you found our location convenient for your early airport departure and that your room was clean and tidy. We understand that, with such a short stay of just a few hours, having a comfortable and convenient room is especially important. We appreciate your feedback and are glad that your stay met your needs for your early flight. We hope to have the pleasure of welcoming you back to ibis London-Luton Airport on a future visit. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for taking the time to share your feedback and for rating your overall experience 20/100. We are very sorry to hear about the maintenance issues you experienced in your room, particularly the shower leaking onto the floor and the toilet not flushing correctly. We fully understand how frustrating and inconvenient this must have been during your stay. We are equally concerned to hear about your interaction with our Reception team. Regardless of the circumstances or hotel occupancy, we expect our guests to receive a helpful and professional response when reporting an issue. We apologise that this was not your experience, and your comments will be shared with the relevant teams so that this can be addressed appropriately. Please be assured that the maintenance issues raised will also be followed up with our Maintenance team to help prevent similar problems from affecting future stays. We sincerely regret that we did not meet the standards you should expect from us and hope we can have the opportunity to provide you with a much-improved experience in the future. Warm Regards, Ibis London-Luton Airport