ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 1,001 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • 162 modern guest rooms with connecting rooms available. Perfect for sta before taking off

  • Four"Space by Ibis" meeting rooms which can accommodate up to 70 delegates with wifi free

  • Easy access to London Luton Airport 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

Our accommodation(s)

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,001 reviews

Customer review rating 4.0/5

Lesley C. Families - Confirmed reviews ALL

Just what we needed

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that our location suited your needs and that your stay met your expectations. Your positive comments are greatly appreciated and encourage our team to continue providing a comfortable experience for our guests. We look forward to welcoming you back on your next visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Debra H. Couples - Confirmed reviews ALL

Great stay. Staff very friendly and helpful. Nice room, clean. Everything you could want. Comfy bed. Noon checkout is great

Dear Guest, Thank you very much for your wonderful feedback and for awarding us a perfect score following your recent stay. We are delighted to hear that you found our location convenient, your room comfortable, and our staff friendly and helpful. It’s fantastic to know that the bed and overall facilities met your expectations, and that you enjoyed the benefit of a noon checkout. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service to all our guests. We look forward to welcoming you back soon for another enjoyable stay. Warm Regards, Ibis London-Luton Airport

Customer review rating 2.0/5

Julie T. Friends - Confirmed reviews ALL

The hotel is well located for Luton airport and served its purpose for us. However, the room door card malfunctioned every time we left the room and reception had to reset it (with some little machine at the door). The flush on the toilet did not work properly and it had to be pushed multiple times in a particular way to achieve a basic flush. The hand basin did not drain correctly ( even just brushing teeth). The air con didn’t work and the room was boiling in March even with the thermostat set to 10 degrees. Overall, it felt tired and in need of some renovation

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are very sorry to hear about the multiple issues you experienced with your room, including the door card malfunctions, toilet and basin problems, and the air conditioning not working properly. We understand how these issues affected your comfort and sincerely apologise for the inconvenience. Your comments regarding the room feeling tired and in need of renovation have been noted and will be shared with our management and maintenance teams for attention. We appreciate you acknowledging our convenient location for Luton Airport, and we hope to have the opportunity to welcome you back in the future with a fully comfortable and improved stay. Warm Regards, Ibis London-Luton Airport

Customer review rating 1.5/5

Daniel R. Business - Confirmed reviews ALL

Despite being located in the new section of the hotel, found the hotel to be very very dated. The carpet in the corridors was stained. Once in the room, whilst was clean, there was a very pungent smell in the bathroom, broken tv remote, again stains on the carpets and stains and damage to the bathroom sink.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to hear that your experience did not meet your expectations. The issues you described regarding the dated condition of the hotel, stains in the corridors and room, unpleasant bathroom smell, and broken TV remote are certainly not the standards we aim to provide. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our maintenance and housekeeping teams so that we can address these concerns and improve the overall guest experience. Feedback like yours is invaluable in helping us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the quality we strive to offer. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.0/5

Dennis N. Families - Confirmed reviews ALL

had to move room as top floor room has a noisy fan vibrating in room 360 continue. First floor room 156 OK but WC flushing was niet good and shower water pressure low. Also never found my Head phones on departure ??

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear about the issues you experienced with your rooms, including the noisy fan, WC flushing, and low shower water pressure. We understand how these matters could impact your comfort and sincerely apologise for the inconvenience caused. Additionally, we regret that you were unable to locate your headphones upon departure. On a positive note, we are pleased that the first-floor room was more comfortable and that you appreciated our convenient location near the airport. Your feedback will be shared with our maintenance and housekeeping teams to help improve our facilities and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide a more seamless stay next time. Warm Regards, Ibis London-Luton Airport

Other web-users rate our hotel

  • 2,697 reviews 9.4/10 Location
  • 2,921 reviews 5.5/10 Room
  • 2,140 reviews 9/10 Service
  • 29 reviews 6.4/10 WiFi
  • 1,224 reviews 6/10 Cleanliness
  • 352 reviews 6/10 Breakfast

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