Dear S., We are delighted that you found our location so convenient, right by the Grand-Place and the city’s main attractions. Our housekeeping team takes great pride in keeping every corner spotless and welcoming, and it is lovely that you noticed the fresh, chic atmosphere. We are also pleased that our multilingual staff made you feel at ease. It means a lot that you appreciated our sustainability efforts and the smoothness of your booking and check-in. Our team works hard to make every step easy for our Classic members. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Dear Adam, Please accept our sincere thanks for this kind feedback. We are delighted that you enjoyed our central location, just steps away from the Grand-Place and Brussels Central Station. Our team takes great pride in delivering attentive service, and it is rewarding to know you felt well looked after during your business trip. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ayesha, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay fell short of your expectations in so many ways. Your comfort is something we take to heart, and it is clear we were not able to deliver the restful experience you deserved. We regret that the room did not feel as fresh and welcoming as it should. Our housekeeping team attends to each room daily, and any oversight can be resolved swiftly by reaching out to our 24-hour front desk. The lighting and climate systems are also designed for individual adjustment, and we are always on hand to help fine-tune these settings for your ease. The delay in hot water reaching the bathroom is unusual, and we understand how inconvenient that must have felt during your stay. Our maintenance team has been alerted to check the system and ensure it runs smoothly. We also acknowledge your frustration with the internet speed, a point we will take into consideration as we continue to refine our services. We hope that we are able to offer you an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Kurt, Thank you for choosing us and for sharing your review. We are delighted that your stays at our hotel have been so enjoyable over the years. Our team takes great pride in offering a warm welcome, and we are glad you find our lobby and bar area a pleasant place to relax. That said, we hear your concern about the evolving room rates. We know how much returning guests like you value a fair price, and your feedback on this matter is important to us. Nonetheless, we are pleased that our location between Gare Centrale and Grand Place continues to make your visits easy. Our staff remain committed to ensuring you feel at home each time you walk through our doors. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Dear Remy, Thank you for your honest feedback. We are pleased that you find your room comfortable during your frequent visits and that our team’s friendly attitude has made a lasting impression, even when you shared your candid thoughts about the dining experience. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our Gourmet Bar menu is designed to offer a consistent selection of Belgian classics, and we value your observations about the presentation and portion size. Your comments about the internet speed have also been noted, and our front desk is always available to assist with connectivity matters during your stay. Nonetheless, your regular visits and your kind words about our staff mean a great deal to us. Our central location, just steps from the Grand-Place, remains an ideal base for your business trips. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Dear Katherine, We are thrilled that you found our location right in the heart of Brussels so convenient for your couple’s getaway. Our team takes great pride in offering warm service, and it means a lot that you felt well looked after throughout your stay. We are also delighted that your room and our facilities exceeded your expectations, creating the perfect setting for your time with us. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Dear Wayne, Thank you for your positive feedback. We are delighted that you found our staff so friendly and welcoming, especially the lady who checked you in. It is lovely to hear she offered your welcome drinks without being prompted, a small gesture that reflects the genuine care our team puts into every arrival. We are also glad your room felt spacious and clean, with a view that added something extra to your stay. Your comfort matters to us, and it is great to know everything was just right. We are pleased you appreciated how quick and easy the Accor ALL App made your booking. Our location, just steps from the train station and the Grand Place, is something we are proud of, and it is wonderful that it worked so well for your trip as a couple. We would love to have you back. All the best, Jurgen Van der Haegen, General Manager

Dear A., We appreciate you letting us know about your recent visit. We are pleased that you chose Novotel Brussels Off Grand Place for your family trip and that your overall stay left a positive impression. However, we are sincerely sorry that several aspects of your visit did not meet your expectations. Your comments about the morning buffet and the evening dining experience have been noted, and we regret that the culinary offering fell short of what you anticipated. Our Gourmet Bar and restaurant prides itself on its selection of Belgian beers and classic dishes, and we are sorry this was not reflected during your time with us. We also acknowledge your remarks regarding the size of your accommodation and the sense of value, as well as the recognition you received as an ALL member. While our hotel offers a range of room categories with different dimensions, we understand how important comfort is, especially when travelling with family. We hope you were able to enjoy our unbeatable location, just steps away from the Grand-Place and the many cultural treasures of Brussels. We do hope to be able to welcome you back in the future. Kindest regards, Jurgen Van der Haegen, General Manager

Chère Marianne, Merci d’avoir partagé votre expérience. Nous sommes ravis que vous ayez apprécié la situation de notre hôtel, en plein cœur de Bruxelles, et le calme qui y règne. Nous sommes également heureux que votre arrivée en ligne se soit bien déroulée. Au plaisir de vous revoir parmi nous, Jurgen Van der Haegen, General Manager

Dear Pranav V., Thank you for positively reviewing your visit. We are delighted that your check-in went so smoothly and that you felt at ease from the moment you arrived. Our location, just a stone’s throw from the Grand-Place, is something we truly love sharing with our guests, and it is wonderful that you were able to make the most of it during your family trip. We are also honoured that you chose to book through all.com and that your Gold loyalty was recognised. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear A., Thank you for sharing your point of view. We are pleased that you found our location so convenient, just steps from Brussels Central Station and the Grand-Place. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how frustrating it must have been to experience connectivity issues in your room, especially when business calls required privacy and a reliable connection. Our team is always available at the reception to assist with any technical difficulties, and we wish we could have resolved this for you during your stay. Nonetheless, our central position remains one of our greatest strengths, allowing our guests to move around the city with ease. We hope that you might consider visiting us again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Joanna, Thank you for letting us know your impressions. We are delighted that our central location made your stay so convenient. Having the Grand-Place, chocolate shops, and Belgian waffles right on our doorstep is something we love sharing with our guests. Our team truly enjoyed reading that you found everyone friendly and smiling. We are also happy the receptionist could offer you a little extra time to enjoy breakfast and pack at ease, it is always our pleasure to help when we can. It is great that our fitness room helped you keep up your cardio routine, and that your room felt spacious and comfortable. We are especially glad you appreciated the separate toilet, it really does make sharing a room with family so much easier. Your kind words about our rates mean a lot. We work hard to offer a comfortable stay without the steep prices of some larger brands. The entire team looks forward to seeing you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Michiel, Thank you for your valuable feedback. We are pleased that your overall stay at Novotel Brussels Off Grand Place was a satisfying one. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. The experience you describe with an external mechanical sound is something we take seriously, and our team is always available to assist with any discomfort during the night. Our soundproofed rooms and double-glazed windows are designed to ensure a restful environment, yet we understand that occasional disturbances can still occur. We also note your thoughts on value and your loyalty programme feedback, and we will reflect on these impressions as we strive to offer a rewarding experience for every guest. Nonetheless, it is reassuring to know that you chose to stay with us for your family trip, and we trust the central location allowed you to explore Brussels with ease. We look forward to seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Lilla T., Thank you for writing a review. We are delighted that you found our location amazing and right at the heart of everything. Our team works hard to make every arrival warm, so it means a lot that the early-shift receptionist on the 2nd and the housekeeping colleague on the second floor left such a positive impression. We will share your kind words with them. We hope to have the opportunity to welcome you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Monica, Thank you for taking the time to share your thoughts. We are delighted that your four-night stay with us felt faultless from the moment you arrived until you checked out. Our front desk team will be so pleased to know their friendly and helpful approach made such a difference to your visit. It is wonderful that our location right next to the Grand-Place helped you make the most of your time in Brussels, and we are equally glad you found value in the ALL Accor programme as a Silver member. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Dear Wai M., Thank you for sharing your point of view. We are pleased that our facilities left a good impression and that our team made you feel welcome at check-in. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The overall experience clearly fell short, and we regret that the value you received did not feel in line with what you anticipated. Your comments regarding the room setup and upkeep have been noted, and we are grateful for the honest feedback that helps us sharpen our attention to detail. Nonetheless, it is reassuring to know that the cleanliness of the hotel and the warmth of our staff stood out during your time with us. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Mark, Thank you for choosing us and for sharing your review. We are delighted that you found our staff excellent and your room well appointed and very clean. Even so, we are sorry that some aspects of your visit fell short of your expectations. Our central spot means the city buzz can sometimes be heard at weekends, and we have taken note of your remark about the toilet layout. Nonetheless, we are glad you appreciated our fantastic location, right next to the Grand-Place and just a short walk from so many sights and restaurants. We hope to have the pleasure of welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Dale, It was a pleasure to receive your kind feedback. We are delighted that you appreciated our location, just a short stroll from the Grand Place and the train station. Our team is glad you enjoyed three nights with us and that our central spot made your couple’s trip so convenient. The entire team hopes to see you again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ia, We really appreciate this positive review of your recent visit. We are thrilled that you found our location so convenient, right in the heart of the city and close to everything you wanted to explore. Our team takes great pride in keeping every corner of the hotel spotless, so knowing you felt so comfortable makes our day. It is lovely to hear that your family had such a brilliant stay and that you are already thinking of coming back. We are also glad you enjoyed the benefits of your Gold membership, it means a lot that you would recommend both our hotel and the loyalty programme. We also hope to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager