Hotel Siru Brussels 3 stars

Customer review rating (ALL Rating) 3.2/5 41 reviews

Best price
guarantee
Hotel Siru Brussels - Image 1
Hotel Siru Brussels - Image 2
Hotel Siru Brussels - Image 3
Hotel Siru Brussels - Image 4
Rue des Croisades 2, Saint Josse Ten Noode, 1210 BRUSSELS, Belgium

Description

Hotel extras

  • Hotel Siru is centrally located near Place Rogier in the heart of Brussels.

  • Hotel Siru offers easy access to public transportation, including buses and metro.

  • Hotel Siru welcomes pets, making it a great choice for travelers with animals.

Our accommodation(s)

Hotel location

Hotel Siru Brussels

Rue des Croisades 2, Saint Josse Ten Noode
1210 BRUSSELS
Belgium

GPS:50.856373, 4.358358

Telephone
Fax +32 2 203 33 03

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.2/5  41 reviews

Customer review rating 3.5/5

Konstantin B. Business - Confirmed reviews ALL

Airco was not working and it was really warm. Reception gave me a "fan" which turned out to be a portal radiator which did not help.

Dear Konstantin, Thank you for taking the time to share your detailed feedback about your recent stay. We are pleased to learn that your arrival and departure experiences were seamless, with a smooth check-in and check-out process at our reception desk. However, we sincerely regret that certain aspects of your stay did not meet your expectations. The delay in addressing the climate control system in your room was not representative of our usual service standards. Our maintenance team has been notified to ensure such situations are handled more promptly in the future. While we offered a portable cooling unit as an interim solution, we acknowledge this did not provide the comfort you deserved. We hope to provide you with a more enjoyable stay in the future. Kind regards, The Hotel Management Team

Customer review rating 3.0/5

Stefano B. Solo - Confirmed reviews ALL

poor quality hotel, nothing special, still expensive for the service provided

Dear Stefano, Thank you for your feedback. We are pleased that the location of Hotel Siru Brussels was convenient for your stay and met your needs during your visit. However, we are sorry that your recent experience did not meet your expectations fully. Feedback regarding the quality, value, comfort and cleanliness is invaluable, especially as we are currently undergoing a complete renovation of our hotel until October 2025. During this time, we aim to limit disruptions, however, we understand that some aspects may not reflect the standards we wish to provide. Your remarks will be taken into careful consideration as our team always strives to assist and address any concerns on site. Nevertheless, we are delighted that our team members provided attentive service during your visit. It’s also great to know that the smooth checkout process and reliable Wi-Fi connection contributed to making parts of your experience pleasant. We hope that you will allow us another opportunity to welcome you back following our renovations for a more satisfying experience. Best regards, The Hotel Management Team

Customer review rating 3.5/5

Martin H. Couples - Confirmed reviews ALL

Bei der Buchung würde ich erwarten, dass auf folgende, hoffentlich vorübergehende Einschränkungen hingewiesen wird: Zugang zum Hotel ist nur über das "Nachbarhaus" Eingang Hotel des Colonies möglich. Aufzug zweitweise nicht nutzbar wg. laufenden Bauarbeiten (1. Stock?). Im Zimmer kann das Fenster nicht geöffnet werden, da es an der abgehängten Deckenlampe anstößt. Hier erwarte ich eine Info für zukünftige Gäste, wie lange diese Einschränkungen noch anhalten sollen! Nicht in der Verantwortung des Hotel, deshalb nicht weniger Abstoßend wirkt der Zugang über die Straße Rue des Croisades zum Hotel, die völlig vermüllt war. Unglaublich, dass es in Europas Hauptstadt anscheinend kein Dosenpfand gibt, von weiterem Unrat ganz zu schweigen. Müll wird überall abgelegt und der Wind tut sein Übriges! Kleines Zimmer, aber völlig ausreichend für einen Kurzbesuch, Betten top. Leider keine Steckdosen am Bett. Preis/Leistung ok, Lage Zentral mit guter Anbindung zum Nahverkehr. Unser persönliches Highlight im Hotel -und das rettet letztlich die Bewertung- war das sehr gute und vielfältige Frühstück! Positiv auch, dass es jeden Tag kostenlose Wasserflaschen auf dem Zimmer gab.

Lieber Martin, wir bedanken uns vielmals für Ihre Bewertung. Es freut uns besonders, dass unser vielfältiges Frühstücksangebot und die herzliche Betreuung durch unser Team einen bleibenden positiven Eindruck hinterlassen haben. Unser Buffet mit regionalen Spezialitäten und der Service am Morgen liegen uns sehr am Herzen. Allerdings bedauern wir die Unannehmlichkeiten durch die aktuellen Renovierungsarbeiten, die leider vorübergehend Zugangsbeschränkungen und Einschränkungen bei der Zimmernutzung mit sich bringen. Gerne weisen wir künftig deutlicher auf diese temporären Maßnahmen hin, die der Modernisierung unserer Räumlichkeiten dienen. Bezüglich des Handtuchwechsels möchten wir anmerken, dass dieser in der Regel nur auf ausdrücklichen Wunsch erfolgt. In Ihrem Fall werden wir unsere internen Abläufe überprüfen. Abschließend hoffen wir, Sie konnten die zentrale Lage unserer Unterkunft mit der exzellenten Anbindung an den öffentlichen Nahverkehr für Ihre Erkundungstouren nutzen. Die Nähe zu Sehenswürdigkeiten wie dem Grand Place ist ein besonderer Pluspunkt unseres Hauses. Wir freuen uns schon auf Ihren nächsten Besuch. Freundliche Grüße The Hotel Management Team

Customer review rating 1.5/5

Sofia T. Business - Confirmed reviews ALL

Overall, I was not satisfied by my stay at Hotel Siru. There was no heating or air-conditioning system and the water was cold at night. When I went to the reception they told me there was a problem with the water in my room and since the hotel was fully booked they could not transfer me. According to the reception the problem was solved the next morning, but that was not true because I had the same problem all the nights I was there. Same for my colleagues. Our conclusion is that there is not water during the night. If I pay ~100 euros per night the least I expect is warm water whenever I need it. Last, the room was extremely dark with no natural light coming in from any side.

Dear Sofia, Thank you for taking the time to share feedback. We sincerely apologise that your stay did not meet your expectations. Our team strives to maintain consistent service quality throughout the day and night, and we regret learning about the challenges you encountered with the water temperature. Your comfort is our priority, and our maintenance team is available around the clock to address such situations promptly. Regarding the room environment, we are currently in the midst of a complete hotel renovation. Once completed in October 2025, all rooms will feature modern climate control systems. Our front desk keeps extra fans readily available for guest comfort in the meantime. We also appreciate your comments about the room illumination and have shared this feedback with our renovation team. Our staff members are always at your disposal to assist with any concerns during your stay, which we strive to address immediately to enhance your comfort. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, The Hotel Management Team

Customer review rating 1.0/5

Brunella M. Business - Confirmed reviews ALL

My room was definitely unacceptable:

Dear Brunella, Thank you for taking the time to share your feedback, Your satisfaction with our booking process demonstrates our commitment to providing a seamless experience from the very beginning. Our team strives to maintain excellent service standards throughout every interaction. However, we sincerely apologise that your stay did not fully meet your expectations. We are currently undertaking an extensive renovation project to enhance our guest rooms and facilities, scheduled for completion in October 2025. Our housekeeping team is also always available to address any concerns promptly during your stay. Nevertheless, we appreciate your positive comments regarding the check-in and check-out experience, which reflects our dedication to ensuring smooth arrivals and departures for our guests. We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, The Hotel Management Team

Other web-users rate our hotel

  • 704 reviews 9.4/10 Location
  • 876 reviews 3.8/10 Room
  • 425 reviews 7.2/10 Service
  • 121 reviews 4.2/10 WiFi
  • 450 reviews 2.7/10 Comfort
  • 426 reviews 3.5/10 Cleanliness
  • 342 reviews 2/10 Amenities
  • 284 reviews 2.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.