Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,459 reviews

Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
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Novotel Brussels City Centre - Image 4
Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,459 reviews

Customer review rating 4.5/5

Aoife D. Families - Confirmed reviews ALL

Staff were extremely helpful and friendly

Dear Aoife, Thank you for taking the time to share your thoughts. It’s wonderful knowing our team’s hospitality and room comfort met your family’s needs. The entire team looks forward to welcoming you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Eric G. Business - Confirmed reviews ALL

I regularly stay in Brussels for work. This was my first time at this Novotel and I was pleasantly surprised. It’s in a great location, and the room was spacious and quiet.

Dear Eric, Thank you for your valuable feedback. We’re thrilled you enjoyed our central location and the comfort of your room during your business trip. It’s rewarding to know our app made booking hassle-free for you. However, we apologize if the check-in experience fell short of our usual standards. Your feedback helps us improve, and we’ll address this with the team. Nonetheless, we’re pleased our loyalty benefits aligned with your needs. Being steps away from key attractions like Saint Catherine’s Square, we hope you found exploring the city convenient. We hope to provide you with a more enjoyable stay in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 1.5/5

Efe E. Families - Confirmed reviews ALL

Dear Sir or Madam, I recently stayed at your hotel, Novotel Brussels City Centre, from 16 March to 20 March, and I would like to share my feedback following your request regarding my experience. I have previously stayed several times at your Novotel property in Dubai Al Barsha, where I had very positive experiences, particularly in terms of room quality and cleanliness. Unfortunately, my recent stay in Brussels did not meet the same standards. Firstly, the toilet area, which is separated from the bathroom, was both poorly lit and significantly smaller than expected. Upon arrival, there was a noticeable unpleasant odor in this area, which persisted throughout my stay despite daily housekeeping. It appeared that cleaning efforts were limited mainly to changing bed linens, and the toilet area was not adequately addressed. Additionally, I encountered insects in the toilet area on two separate nights during my four night stay. Secondly, the room ventilation was insufficient. The air quality in the room was quite poor, and it caused discomfort, including nasal congestion during the night. Regarding breakfast, while the overall selection met expectations, there were frequent shortages of items, and guests had to repeatedly inform the staff to replenish them. Furthermore, I was surprised by the lack of basic amenities. Considering that this is a four star hotel, and comparing with your Dubai property where items such as slippers, bathrobes, and personal care kits are standard, it was disappointing that even slippers were only available at an additional cost. Overall, this experience did not meet my expectations in terms of quality and value for money. Unfortunately, based on this stay, I would not prefer to stay at this particular property again, nor would I recommend it. I hope this feedback will be helpful in improving your service standards. Kind regards, Efe Elvanoğlu

Dear Efe, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize that your experience fell short in multiple areas during your family visit. While we aim to deliver comfortable accommodations and consistent service standards, we recognize we missed these goals during your stay. Our housekeeping team follows strict daily cleaning protocols, and we regret any oversight that may have occurred. Regarding sustainability, as a Green Key certified hotel, we continually evaluate our environmental practices to align with our guests’ expectations. Your feedback about value perception and loyalty program experience has been shared with relevant teams for reflection. We remain committed to enhancing every aspect of our guest journey. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Olivier V. Couples - Confirmed reviews ALL

It's not the cheapest, but friendly welcome, nice and clean room. Nice view. Located ideally. And excellent breakfast.

Dear Olivier, Thank you for taking the time to share your thoughts with us. It’s heartening to know our team’s friendliness and your room’s comfort stood out during your visit. We value your feedback on pricing and continuously assess our offerings to ensure they meet guest expectations. We look forward to having the opportunity to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

David B. Couples - Confirmed reviews ALL

We spent three nights at this Novotel in March 2026. The hotel was well located in the Saint Catherine area of the city with easy walking to the restaurants and bars in this part of town and only about five minutes walk to the Grand Place. Metro stations are also conveniently located for excursions further afield. The hotel is bright and modern and all the staff were friendly and helpful with excellent English. We didn't dine in the restaurant or use the hotel bar (local restaurants and bars being so handy) but the breakfast selection was excellent. Our room was comfortable and clean with the slight irritation of the air conditioning not being very effective (like so many other hotels!) but at least it was possible to open the window (unlike many other hotels!). We would certainly consider staying here again when visiting Brussels.

Dear David. We thank you for taking the time to provide us with your feedback. We are delighted to hear you found our hotel well-located and enjoyed the comfort of your room. Our team takes pride in maintaining a clean and welcoming environment, and it’s wonderful that this contributed to your positive stay. That said, we regret that the climate control in your room did not meet your expectations. While each room has manual temperature adjustments, we understand this may not always provide the desired comfort and appreciate your feedback. It would be our pleasure to have you return in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Other web-users rate our hotel

  • 2,146 reviews 9.6/10 Location
  • 2,229 reviews 7.7/10 Room
  • 2,007 reviews 8.6/10 Service
  • 29 reviews 6.9/10 WiFi
  • 1,007 reviews 8.1/10 Breakfast
  • 885 reviews 8.1/10 Cleanliness
  • 370 reviews 6.5/10 Pool

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