Novotel Brussels City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,526 reviews
Novotel Brussels City Centre
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Contact email

Check-in from 15h00

Check out up to 11h00

  • 47 :   47 BOURSE/BROUCKERE

  • 60 :   60 BOURSE/BROUCKERE

  • 81 :   81 BOURSE/BROUCKERE

  • 1A :   1 SAINTE CATHERINE

  • 1B :   5 DE BROUCKERE

  • ANVERS-BRUSSELS :   GARE CENTRALE

  • BRUGGES-BRUSELLS :   GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodations

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed and 2 sofa beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with a double bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,664 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,526 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location in the very heart of Brussels!

TripAdvisor rating 4.0/5

Guy H Business - 16/01/2020 TripAdvisor review

Our arrival was a little bit odd. Although I mentioned several times that I had already done the online check-in, the receptionist kept on asking for my ID and creditcard. An extra receptionist cleared the situation after a while, so we could finally go to our room... to see that we had been massively upgraded to an amazing duplex room, with two bathrooms, two work-desks and two bathrooms, one with a bath, one with a shower and a TV on each floot. Needless to say we felt very spoiled. What more can I say, the hotel is perfectly located into the very heart of Brussels, breakfast is plenty, and it has a great gym and even a small pool. Also the bar is a great place to go for a drink or to have a bite. So once again we had a very pleasant stay although it seems to be hard to find staff members that speak and understand Dutch, the language of 60% of the population of Belgium. And the one that does speak the language, didn't seem to know what an online check-in is. I can only hope he knows it now.

Great location and comfort

TripAdvisor rating 4.0/5

robertszklarz Business - 14/01/2020 TripAdvisor review

Very professional, clean and comfortable. Always a pleasure to stay there. The rooms are spacious and have all the amenities required for comfortable stay. I especially like the iron in the room, as it is really important for me to have it.

Dear guest, Thank you for taking the time to share your valuable review. We are happy that you enjoyed your stay and liked our location and comfort. We are looking forward to having you again as a guest in our hotel. With our best regards,

Ridha

Customer review rating 4.5/5

Ridha Families - 09/01/2020 Confirmed reviews ALL

The bed is comfortable, just walk for about 4 minutes to grand palace. The receptionist and customer service is really nice, i’ve mailed them that i travel with my 6 years and 8 years kids, and they just ask me to pay extra 10 euro and gave me the larger room. Overall is nice to be there!

Dear Ridha R., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good Hotel That's Close To Everything You Need

Customer review rating 4.5/5

Hazily H. Couples - 09/01/2020 Confirmed reviews ALL

Great location, close to any store (shopping, pharmacy, restaurants) you can imagine. Very clean, comfortable and spacious rooms with good front desk service.

Dear Hazily M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Great hotel at an excellent location!

Customer review rating 4.5/5

Guy H. Couples - 07/01/2020 Confirmed reviews ALL

The Novotel City Centre has all you need for a pleasant stay in Brussels. All old town locations are within walking distance, including excellent dining facilities. The rooms are nice and quiet, breakfast is plenty and excellent, and in case of poor weather conditions, there is always the little pool and the well equipped gym.

Dear Guy H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Messy check in, rest of stay OK

Customer review rating 4.5/5

R G. Families - 07/01/2020 Confirmed reviews ALL

Checked in online. Key to room still not ready Requested quite room, still not given one. Breakfast too expensive. Ate outside

Nice Stay

Customer review rating 4.5/5

Jon Couples - 05/01/2020 Confirmed reviews ALL

Our time at the hotel was lovely. Very well located in Brussels and convenient to many of the sites to see, especially if visiting the Christmas Markets. The pillows were extremely uncomfortable and the bathroom door was a very odd setup, really not providing any privacy at all.

Dear Jonathan G., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

New year break

Customer review rating 4.5/5

Anonymous Couples - 05/01/2020 Confirmed reviews ALL

Good location, pleasant breakfast,but unfortunately bar staff seemed disorganised & seemed to ignore customers for several minutes.

Okay stay

Customer review rating 4.5/5

Matt Couples - 03/01/2020 Confirmed reviews ALL

Generally the stay was good, room comfortable but spoilt by service in new years Eve

Nice hotel for a quite long stay

Customer review rating 4.5/5

Silvia Families - 02/01/2020 Confirmed reviews ALL

The cleanliness of the room was nice. The staff who were in charge were helpful and quick response when I need help with my shower's sink. He quickly went to my room, checked it and make sure that it will be ok when I get back in the afternoon. The staff who assist me when I check in was ok. In my opinion, it's better if the person in charge not only 1 for the regular check in (exclude the priority check in) during the usual time for check in (around 3 PM). Because what I experienced the queues were quite took some times and the staff was also busy to answer the phones. My own room also wasn't ready yet although it was more than 3 PM although I made my booking in advance. I am not sure why this problem can happen since I never had this kind of experience with any other accor's hotel, although I know the staff in the check in counter try to do her best. When I was checking out, the staff in charge were excellent as he quickly printed out the invoice that I asked, informed me about my taxi, and make sure whether I had any feedback to tell. The overall experience was ok. The other feedback that I want to share...perhaps it would be nice if you could add a cloth hanger in the wall for jackets. Thank you.

friendly staff and clean hotel

Customer review rating 4.5/5

J.s. Business - 02/01/2020 Confirmed reviews ALL

friendly staff and clean hotel. little bid noice with the works next to it

My Favourite hotel in Brussels

Customer review rating 4.5/5

Robert Business - 02/01/2020 Confirmed reviews ALL

It was a pleasure to stay in Novotel Brussels City Centre, as always. Great location, comfortable room and tasty breakfast is what it makes a great experience.

Dear Robert S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

OK but you are understaffed

Customer review rating 4.5/5

Monique T. Solo - 02/01/2020 Confirmed reviews ALL

Bar/kitchen/waiting staff seemed to be one or two people. A crowd waiting to be served in bar. Room service I ordered fries and a dessert that woukd have been pre-made,,,, it took an hour to arrive! And the guy serving in tgd bar was tgd sand guy who delivered room service. I think you need more people in order to provide a good service that Novotel and Accor usually provide. Also at check. In tgd woman told me my room included breakfast,,,, it didn't, so I ended up paying more - this is just sloppy or she was trying to trick me into spending more money.

Very nice hotel in Brussels City Centre

Customer review rating 4.5/5

Jk Couples - 01/01/2020 Confirmed reviews ALL

The staff was very friendly overall in the hotel. Room was clean and spacious. The location was great and we were able to walk everywhere we wanted to go.

Dear Jenni K., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Nice hotel!

Customer review rating 4.5/5

Anonymous Solo - 30/12/2019 Confirmed reviews ALL

Great location, nice hotel. Lovely swimming pool facilities.

No Parking on site and room not clean

TripAdvisor rating 4.0/5

Beldja Solo travel - 30/12/2019 TripAdvisor review

Hi, I had a very bad experiences : - the parking which wad mentionned is not on site but about 400m far from the hotel, when I informed the staff (after a long flight and late evening), he was like it is not a big deal, why are you complaining (i had to turn around twice around the hotel and call them in order to ask for the parking) => booking was made thru app and it is just mentionned Parking. - the reception is very cold, first time i did not fill myself in Novotel, big empty hall, receptionist was like "i am buying a ticket in the metro.." - worst is coming : the room was underwork, I think maintenance came into the room and nobody clean it then, entrance was full of dirty dust and ciment coming from the ceiling. - when i checked out no body asked me if I passed a nice moment, so i did not give any feedback. - basic breakfast but smoked salmon not available... Regards,

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Exceeded all expectations

Customer review rating 4.5/5

Kieron C. Couples - 29/12/2019 Confirmed reviews ALL

Our recent experience at Novotel Brussels was fantastic. Our main reason for the trip was to celebrate my partner's birthday and the staff at Novotel did a wonderful job in assuring we had the best and most memorable experience during our stay! Clean and stylish rooms along with friendly and attentive staff helped our stay as enjoyable as possible! We will definitely be staying here on our next visit to Brussels!

Dear Kieron C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Great hotel and great location

TripAdvisor rating 4.0/5

Jetwriter7 Friends getaway - 29/12/2019 TripAdvisor review

Even with current construction going on in the area, this is a good hotel located just off Place Ste Catherine. It's a short walk to the Grand Place, yet a bit away from the throngs of tourists. There are many good restaurants in this area, plus several grocery stores. The hotel is modern, clean and well appointed. Each room has a mini-fridge and coffee/tea maker, so no need to pay for breakfast if you'd rather not. I shopped at the nearby grocery store for wine, yogurt, fruit, crackers and other "necessities" for my stay. Wifi was good, and the TV has a good variety of music channels to listen to. I stayed 9 nights and was very comfortable there. Everyone on the staff was kind and helpful. This is an excellent location if you come for the Christmas Markets. The hotel even put out an urn of Gluhwein (hot spiced wine) for guests each evening.

Dear guest, Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor and for sharing details about our central location in Brussels to other guests. Also, we appreciate your feedback about our staff. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel. With kind regards,

I love this hotel and location!

Customer review rating 4.5/5

Sharon B. Friends - 28/12/2019 Confirmed reviews ALL

The entire staff is helpful and kind - in any of several languages! Despite the construction in Brussels, this is still a great location. It's a short walk to the Grand Place, the Bourse, the pedestrian shopping street, grocery stores, churches and museums. I stayed here for the Christmas markets, which are right outside the door. The hotel even provided an urn filled with Gluhwein (hot spiced wine) each evening for guests.

Dear Sharon H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Superb!

Customer review rating 4.5/5

Samuel Families - 28/12/2019 Confirmed reviews ALL

The only thing that was missing is toothbrush and toothpaste. The rest is superb and the room is comfortable enough

Dear Naomi Akiko, We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations
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