Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,544 reviews

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Novotel Brussels City Centre - Image 1
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,544 reviews

TripAdvisor Rating  4.0/5  3,773 reviews

Well Located Good Stay

Customer review rating 4.5/5

B. Couples - Confirmed reviews ALL

Our experience at Novotel Brussels City Centre was very good. The reception staff went out of there way to be friendly and helpful. Overall we would be happy to recommend this hotel to our friends.

Comfortable room

Customer review rating 5.0/5

R. S. Couples - Confirmed reviews ALL

The room was affordable and nice. Room size was good. Everything worked as it should.

Dear S., Thank you very much for this kind review of your recent stay. It brings us immense pleasure to know that your stay with us at Novotel Brussels City Centre was a delightful one. We are thrilled that you found the room to be comfortable and accommodating, reflecting our commitment to provide spacious and well-maintained accommodations. Our team is also heartened to hear that their attentiveness contributed positively to your experience with us. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

Surprise Birthday Celebration at Novotel: A Truly Memorable Experience

Customer review rating 5.0/5

Komal J. Couples - Confirmed reviews ALL

Our first stay at Novotel turned out to be a truly delightful experience that exceeded our expectations. Located in the heart of Brussels city centre, the hotel is perfectly situated, with many of the city's major attractions just a short walk away. This made exploring the vibrant city incredibly convenient and enjoyable. I had made a special request in advance for a surprise birthday celebration for my wife, hoping to make the occasion memorable. The hotel staff not only fulfilled my request with great attention to detail but also went above and beyond by surprising us with additional thoughtful gestures. They presented us with gifts and complimentary drinks, which added a personal touch to our stay and made the celebration even more special. The entire experience reflected the hotel’s commitment to excellent service and hospitality. The staff's warm and considerate actions truly made our stay at Novotel a memorable one.

Dear Komal, Thank you very much for this kind review of your recent stay. We are absolutely thrilled that your stay at our hotel was so enjoyable and that our location in the vibrant heart of Brussels added convenience to your visit. It is with great pleasure that we acknowledge your appreciation of the special touches our team added for your wife's birthday celebration. We are delighted that these gestures enhanced your experience and made the occasion even more memorable. Our staff is dedicated to providing warm and considerate service, and it is rewarding to hear that their efforts made a significant impact on your stay. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Staff was not very engaging. Didn't seem to care when approached

Dear Guest, Thank you for taking the time to share your review. We regret that your interaction with our team did not leave you with the impression we strive to provide our guests. Our staff is trained to offer a welcoming and professional service, and we are disappointed to learn that we fell short during your visit. We are taking your comments seriously and will address the concerns raised to ensure more engaging and attentive service moving forward. We hope you were able to appreciate our central location in the heart of Brussels, which is ideal for exploring the city's famous attractions, including the seafood restaurants of Saint Catherine’s neighborhood and the historic Grand Place. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Great location

Customer review rating 5.0/5

Lavert Couples - Confirmed reviews ALL

Very welcoming staff and clean environment. The staff were very professional and mache to get checked in early and room upgrade as well. Everything went so smoothly.

Dear Laver, Thank you very much for this kind review of your recent stay. We are elated to know that your stay with us at Novotel Brussels City Centre was marked by the professional and welcoming demeanor of our staff, as well as the cleanliness and overall atmosphere of our hotel. We are pleased that you appreciated the smooth check-in process and the room upgrade we were able to provide, enhancing the comfort of your stay. It is wonderful to hear that our central location contributed positively to your experience, allowing you to easily explore the vibrant surroundings of Brussels. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,946 reviews 9.5/10 Location
  • 2,019 reviews 7.6/10 Room
  • 1,833 reviews 8.6/10 Service
  • 36 reviews 8/10 WiFi
  • 1,086 reviews 8.2/10 Breakfast
  • 778 reviews 7.6/10 Cleanliness
  • 255 reviews 6.1/10 Wellness Area
  • 6 reviews 5.7/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.