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Novotel Brussels City Centre Hotel 4 stars

Customer review rating 4.5/5 12,065 reviews

Novotel Brussels City Centre
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Contact email

Check-in from 15h00

Check out up to 11h00

  • 47 :  47 BOURSE/BROUCKERE

  • 60 :  60 BOURSE/BROUCKERE

  • 81 :  81 BOURSE/BROUCKERE

  • 1A :  1 SAINTE CATHERINE

  • 1B :  5 DE BROUCKERE

  • ANVERS-BRUSSELS :  GARE CENTRALE

  • BRUGGES-BRUSELLS :  GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodations

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed and 2 sofa beds

Accessible room
  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,065 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,568 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Another great stay to my favourite Brussels hotel

Customer review rating 4.5/5

Kyriacos K. Solo - 03/04/2020 Confirmed reviews ALL

Usually I visit Novotel when I am on business trip. But this time I needed a few days to relax. So I pick my favourite hotel in Brussels and went. It was really what I needed. Thank you once again.

Dear Kyriacos, Thank you for your kind review. We are always pleased to be able to welcome back a familiar face and delighted that we are your top choice whenever you are in Brussels! Itis us who thank you for your continued loyalty to our hotel and group. We look forward to welcoming you back on many more occasions. Best wishes, Marc UYTTERHOEVEN, General Manager

Lovely people when faced with a crisis

Customer review rating 4.5/5

Trish B. Families - 22/03/2020 Confirmed reviews ALL

Covid-19 hit during our stay but the staff could t have been kinder or more helpful.

Dear Trish, Thank you for letting us know how satisfied you were with your recent stay. It is always rewarding for our team to be complimented by a guest and we are truly delighted to hear that you received excellent service. Such positive feedback inspires us to continue with our efforts, especially during this worrying time. We all look forward to the pleasure of welcoming you back. Kind regards, Marc UYTTERHOEVEN, General Manager

EXCELLENT STAY

Customer review rating 4.5/5

Konstantinos V. Families - 17/03/2020 Confirmed reviews ALL

WE WERE FULLY SATISFIED WITH YOUR SERVICES

Dear Konstantino, , Thank you so much for this perfect rating. We aim to provide every guest with a perfect experience, and it is incredibly rewarding to know that we were able to succeed in doing so! Your recommendation is highly valued; thank you again. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

No thrills, just a comfortable stay

TripAdvisor rating 4.0/5

PINELights 17/03/2020 TripAdvisor review

For the past few years this hotel has been our usual choice in Brussels. We like the location and predictable quality of the accomodation. As long as the price is right it is an option worth considering. There is always room for improvement, e.g. it beats me why there is no king size bed in a room that has plenty of space for it, and why on earth tv set is not straight across from the middle of your bed but somewhere across to the side. Other than that I am happy to see paper cups changed for normal cups in the room we had during our last stay. All in all I will consider this hotel for my next visit to Brussels.

Great stay and central location

Customer review rating 4.5/5

Andrew D. Business - 15/03/2020 Confirmed reviews ALL

Short weekend stay. Hotel is nice clean and modern.

Dear Andrew, Thank you for sharing such positive feedback of your stay at Novotel Brussels City Centre. It is very rewarding to know that you appreciated the high standards which we strive to uphold. We are fortunate to have such a great location in the heart of Brussels, and we hope this made it easy for you to make the very most of your visit. We look forward to welcoming you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Short stay March 2020

Customer review rating 4.5/5

Rcc Couples - 15/03/2020 Confirmed reviews ALL

We arrived in Brussels with an AirBnB apartment booked. It was totally unsatisfactory and we then looked for a hotel nearby. Your hotel was available and the staff could not have been friendlier, both when booking over the phone and when we arrived at reception.

Dear Guest, Thank you for letting us know how satisfied you were with your recent stay. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous service. Such positive feedback inspires us to continue with our efforts. We look forward to welcoming you back for another great experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Good location, close to grand place

Customer review rating 4.5/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

The room was furnished comfortably, the shower worked well, and was cleaned well on daily basis. The hotel is located close to center of town and shopping areas.

Dear Guest, Thanks for posting such a great review of your time at Novotel Brussels City Centre. We are really happy to know you had a pleasant stay and that you found the hotel's location to be so ideal for experiencing all that Brussels has to offer! We would love to have you return for another pleasant stay in the future. All the best, Marc UYTTERHOEVEN, General Manager

Zentral gelegen

Customer review rating 4.5/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Very cold room when we entered. No heated floor in bathroom.

Dear Guest, Thanks for taking the time to review your experience at our hotel. It is nice to hear that you enjoyed our convenient location. However, we apologise for any inconvenience. We urge our guests to let us know of any issues during their stay so we can find an immediate solution. Our team members are always on hand to assist you with anything you may require to ensure your stay is one of comfort. We hope to welcome you again in future. Best wishes, Marc UYTTERHOEVEN, General Manager

Stay was spoilt by extra amounts on the credit cards without any services

Customer review rating 4.5/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

I ‘ve had a pleasant stay at the hotel with my wife. I ‘ve paid the reservation in advance by the Accor website. After the stay the invoice was sent to me showing there were no extra costs. Everything was paid! The credit card statement showed that there was an amount “reserved”. There has never been correspondence showing that this amount can be justified in any way. After 10 days this amount actually was debited. The Accor organization calls on the customer to pay in advance by credit card. This trust is embarrassed when you take the freedom to charge extra amounts from the credit card without any delivered services.

Dear Guest, Thank you for taking the time to share your review. We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. We wish to clarify that we take a pre-authorisation on a card for security. Our team will be in contact with you directly to resolve the issue. We hope to welcome you back for a more enjoyable experience in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good hotel in the center of Brussels. The staff is very nice

TripAdvisor rating 4.0/5

Tourist259080 Business - 08/03/2020 TripAdvisor review

I was impressed by the quality of services. Very nice staff, especially in the reception. The bar/restaurant is also nice. If you wish to lose some calories you have a cosy gym with a pool and a hammam at -1. Overall a good experience

Friendly receptionist and good location

Customer review rating 4.5/5

Sally Couples - 06/03/2020 Confirmed reviews ALL

Went to Brussels to celebrate my birthday and got a birthday card from the receptionist(the lady with short blonde hair). We’ll definitely come back at some point. :)

Dear Sally, We would like to thank you for your kind review. Thank you for choosing us to celebrate such a special occasion, Happy Birthday once again! It is rewarding to know that you received such great service; we always aim to meet and where possible exceed our guests' expectations and its wonderful for the team to receive such fantastic feedback. It would be a real pleasure to welcome you again. Best wishes, Marc UYTTERHOEVEN, General Manager

Well located

Customer review rating 4.5/5

Jens Business - 06/03/2020 Confirmed reviews ALL

Nice service.

Dear Jens, Thank you for this review of your recent stay at Novotel Brussels City Centre. We are thrilled to know that everything was to your satisfaction during your stay, especially our central location. We especially appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible. We hope to welcome you back on a future occasion. Kind regards, Marc UYTTERHOEVEN, General Manager

Friendly Reception

Customer review rating 4.5/5

Tero Business - 05/03/2020 Confirmed reviews ALL

The reception personnel made me feel welcome on arrival. Everything went smoothly, even if my card number was not in the system. Room was good and amenities satisfactory. I will renew my experience in my next trip to Brussels.

Dear Tero, Thank you for sharing such positive feedback of your stay at Novotel Brussels City Centre. We are thrilled that you enjoyed your time with us. We do try to make sure all our guests have the best experience possible and are flattered to hear that you felt so welcomed and well taken care of. We all look forward to the pleasure of welcoming you back on many more occasions. Kind regards, Marc UYTTERHOEVEN, General Manager

Very good stay

Customer review rating 4.5/5

Panayiotis Couples - 03/03/2020 Confirmed reviews ALL

The hotel was well located and our stay very nice. Very good rooms, small luxury and excellent breakfast

Dear Panayiotis, Many thanks for the positive feedback regarding your stay at Novotel Brussels City Centre. The comfort and well-being of our guests is our main priority, so it is very rewarding to read that you were satisfied with our comfortable rooms and tasty breakfast. Our team members will be encouraged to continue with their efforts to uphold their high standards of service. It would be a real pleasure to welcome you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Very good stay

Customer review rating 4.5/5

Kevin L. Couples - 03/03/2020 Confirmed reviews ALL

The location is nice . The staff professional . The room was great . The facilities as well . The swimming pool was a little cold but the fitness area is nice .

Dear Kevin, Thanks for taking the time to review your experience at our hotel. It is great to hear that you enjoyed so much of your stay with us. Thank you for your kind mention of our accommodations, as well as our team's service. A message of satisfaction is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are also pleased that you were able to enjoy our facilities. While our pool is heated to 30 degrees Celsius, we have noted your comments. We hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Had a great stay in September 2019 and the same can be said for my stay in February 2020!

Customer review rating 4.5/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Excellent stay - staff is amazing, facility is great!

Dear Guest, Thank you for sharing such positive feedback of your stay at Novotel Brussels City Centre. We are delighted to learn that your time with us met with your expectations in all aspects and that our facilities were to your liking. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Central location

Customer review rating 4.5/5

Rik Business - 29/02/2020 Confirmed reviews ALL

very good hotel, price-quality. Located in popular neighbourhood, in centre of town. Friendly staff.

Dear Rik, Thank you for letting us know how satisfied you were with your recent stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience. It would be a real pleasure to welcome you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager
Customer review rating 4.5/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

It is always a pleasure to stay with you.

Dear Guest, Thank you for letting us know how satisfied you were with your recent stay. We are delighted that everything met your expectations once again. We strive to ensure the comfort and satisfaction of our every guest, so your kind words are truly rewarding. We would love to welcome you back on your next visit to Brussels. Best wishes, Marc UYTTERHOEVEN, General Manager

Very well located, modern installations, comfortable rooms and varied breakfast buffet

Customer review rating 4.5/5

Benedicte L. Couples - 27/02/2020 Confirmed reviews ALL

Very good experience ! For being in the centre of Brussels, it was very quiet in the room. The breakfast was excellent with a varied buffet.

Dear Benedicte, Thank you for sharing such positive feedback of your stay at Novotel Brussels City Centre. It is a delight to know we could meet so many of your expectations and help you start the day off right with a tasty meal. We hope to have the chance of welcoming you back for another pleasant stay. Best wishes, Marc UYTTERHOEVEN, General Manager

Decent location, nice stay but noisy

Customer review rating 4.5/5

Jamie Couples - 26/02/2020 Confirmed reviews ALL

Noisy due to local construction work, starts very early on weekeday morning so be aware this might not be a very restful stay.

Dear Jamie, Thank you for taking the time to share your valuable review. We are happy to know you found our location convenient and that your time with us was pleasant. Unfortunately, as the works going on are outside of the hotel, they are beyond our control. We do try our best to ensure that our guests are comfortable at all times and ask to be made of any issues or concerns so that we may seek an immediate solution. We look forward to the pleasure of seeing you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager
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