Novotel Brussels City Centre Hotel 4 stars

Customer review rating 4.5/5 12,207 reviews

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ALLSAFE approved hotel

Novotel Brussels City Centre
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Room 1

Number of guests
Children's age

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Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 16 meeting room(s)
  • Congress center
  • Copy/print service available
Information message

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Check-in from 15h00

Check out up to 11h00

  • 47 :  47 BOURSE/BROUCKERE

  • 60 :  60 BOURSE/BROUCKERE

  • 81 :  81 BOURSE/BROUCKERE

  • 1A :  1 SAINTE CATHERINE

  • 1B :  5 DE BROUCKERE

  • ANVERS-BRUSSELS :  GARE CENTRALE

  • BRUGGES-BRUSELLS :  GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodation(s)

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed and 2 sofa beds

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,207 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,572 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Jolies chambres, magnifique rooftop, great staff

Customer review rating 4.5/5

D. Couples - 28/08/2020 Confirmed reviews ALL

Gay friendly, great pool, nice room, welcoming staff

Dear D., Thank you very much for this wonderful review of your stay. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We all look forward to the pleasure of welcoming you back. Kind regards, Marc UYTTERHOEVEN, General Manager

Good stay, but there could be more effort during the pandemic

Customer review rating 4.5/5

B. Business - 23/08/2020 Confirmed reviews ALL

I understand that the pandemic changes a lot for the hotel, but there could be efforts in the breakfast rather some breads and coffee. There were also no indications of the changed breakfast policy when booking. In general, the hotel itself is well-located, nicely designed according to novotel standard and the receptionist did a not bad job.

Dear B., Thank you for taking the time to give us your feedback. We appreciate your positive feedback that will encourage our team to continue with their efforts. Due to the new health protocols that are in place, we are currently unable to offer our usual breakfast buffet, however, please don't hesitate to ask for any extra items you may prefer and we will do our best to accommodate your request. We hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Shorter than usual Summer Holiday!

Customer review rating 4.5/5

Maria H. Couples - 15/08/2020 Confirmed reviews ALL

In these strange times it must be very hard on the staff. Check in very efficient. Bar closed so usual drink taken from the cold machine in reception. Grab and Go at breakfast. Bag contained cutlery, bread and pan au choc, fruit, ham,cheese,yogurts and orange juice, tea and coffee. Tables cleaned well after each use. Room pleasant as always. Enjoyed our stay.

Dear Maria, Thanks for taking the time to write about your experience at Novotel Brussels City Centre. Even though your holiday may have been different than normal, we are so glad to hear that you had a pleasant stay with us! Our team is always dedicated to creating a memorable experience for our guests, and we appreciate your positive feedback. We hope to welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Fijn verblijf

Customer review rating 4.5/5

Anonymous Families - 14/08/2020 Confirmed reviews ALL

We stayed at the hotel during the covid 19 period. The hotel room was clean and we got daily clean bathroom towels and the hygiene was good. thank you.

Dear guest, Thank you for reviewing your good stay at Novotel Brussels City Centre. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that you will stay with us again on your next visit to Brussels. Best regards, Marc UYTTERHOEVEN, General Manager

Not a 4* hotel level

Customer review rating 4.5/5

Anonymous Business - 13/08/2020 Confirmed reviews ALL

I kown that we are in covid period but it doesn't worth a 4 star Hotel: no services available, the breakfast is poor. Check what other 4 star hotel do, for example go to the NH: the restaurant is still open, the breakfast worth the price.

Dear guest, We are grateful to you for taking the time to provide us with feedback regarding your stay. We regret that you were not entirely satisfied with your recent stay. We owe it to our guests and team to provide a secure environment during this challenging time, in line with official guidelines, and regret any inconvenience. We will, of course, be opening up all services as soon as we are permitted and feel it is safe to do so. We are sorry our breakfast offering did not meet your expectations and we are always open to suggestions on how we may have improved your experience. We hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Excellent stay

Customer review rating 4.5/5

Anonymous Couples - 09/08/2020 Confirmed reviews ALL

We are regular patrons of the hotel, once again an excellent stay (despite the COVID environment). Our room was comfortable and quiet and the staff were professional and attentive.

Dear Guest, Thank you for choosing our hotel and for responding to our customer satisfaction survey. We take pride in catering to our guests’ needs the best way we can and truly appreciate your kind words. Thank you for your continued loyalty; our greatest reward is knowing we met your expectations. We all look forward to the pleasure of welcoming you back to Novotel Brussels City Centre. Kind regards, Marc UYTTERHOEVEN, General Manager

The best location and amazing stay!

Customer review rating 4.5/5

Ivan Z. Business - 08/08/2020 Confirmed reviews ALL

You are in the centre of Brussels and all you need in walking distance. The room is big and clean, staff helpful and polite. Great hotel! Thank you!

Dear Ivan, Thank you for such a positive review of your stay with us. We aim to provide a memorable experience and are delighted that we were able to meet all your expectations. We would love to have you return in the future. All the best, Marc UYTTERHOEVEN, General Manager

Highly recommended!

Customer review rating 4.5/5

Odile J. Families - 08/08/2020 Confirmed reviews ALL

We stayed with our 2 kids for 2 nights at the Novotel Brussels City Center..it was a very pleasant stay..very clean room..proper..and close to everything. The only problem is that there is no parking. We were driving over from Luxembourg with our car so we had to find a parking every night. Otherwise everything was perfect!

Dear Odile, Thank you for taking the time to give us your feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We regret any inconvenience due to the parking situation; there are several public parking options in the area and our team are always available for further information and advice. We look forward to the pleasure of seeing you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Perfect location

Customer review rating 4.5/5

Olivia T. Couples - 07/08/2020 Confirmed reviews ALL

Very happy stay here, perfect location right in the middle of everything.

Dear Olivia, Many thanks for this positive feedback about your recent stay at our hotel. We are delighted you found our location very convenient for your needs. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Fair stay

Customer review rating 4.5/5

L. Business - 29/07/2020 Confirmed reviews ALL

Despite Covid-19 conditions , the stay at Novotel was fair.

Dear L., Many thanks for your positive feedback about the recent visit. We strive to provide excellent service to all of our guests, this will encourage us to continue with our efforts. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

GOOD IN DIFFICULT CIRCUMSTANCES

Customer review rating 4.5/5

Ja A. 2. Solo - 26/07/2020 Confirmed reviews ALL

GOOD...A SHAME ALL THE FACILITIES WERENOT OPEN

Dear Guest, Thank you for taking the time to send us this review of your stay. We appreciate your endorsement of the health measures we have implemented for your welfare along with that of our team. As restrictions are being lifted we are re-opening our facilities, always in line with official guidelines. We look forward to the pleasure of seeing you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Friendly stuff. Good location and nice view

Customer review rating 4.5/5

Delz Business - 26/07/2020 Confirmed reviews ALL

The stay was smooth and no complications with anything... was fast to book and easy check in and out.

Dear Delz, Thank you for sharing such positive feedback regarding your stay at Novotel Brussels City Centre. It was a pleasure to receive this review of your time at our hotel; we sincerely appreciate your kind words. We look forward to welcoming you again. Best wishes, Marc UYTTERHOEVEN, General Manager
Customer review rating 4.5/5

Mike -. L. Solo - 21/07/2020 Confirmed reviews ALL

I was moved from my Hotels.com booking at Ibis Brussels City Centre to Novotel. An excellent experience. The Covid19 measures were a bit 'over the top' and not all needed but I guess it was fine with some guests.

Dear Mike, Thank you for letting us know how satisfied you were with your recent stay. We are glad we were able to welcome you in our hotel. We want our guests to feel secure in our hotel and appreciate your highlighting the new health measures we have implemented in line with official guidelines. It would be a real pleasure to welcome you back on a future occasion. Best regards, Marc UYTTERHOEVEN, General Manager

Another great stay to my favourite Brussels hotel

Customer review rating 4.5/5

Kyriacos K. Solo - 03/04/2020 Confirmed reviews ALL

Usually I visit Novotel when I am on business trip. But this time I needed a few days to relax. So I pick my favourite hotel in Brussels and went. It was really what I needed. Thank you once again.

Dear Kyriacos, Thank you for your kind review. We are always pleased to be able to welcome back a familiar face and delighted that we are your top choice whenever you are in Brussels! Itis us who thank you for your continued loyalty to our hotel and group. We look forward to welcoming you back on many more occasions. Best wishes, Marc UYTTERHOEVEN, General Manager

Lovely people when faced with a crisis

Customer review rating 4.5/5

Trish B. Families - 22/03/2020 Confirmed reviews ALL

Covid-19 hit during our stay but the staff could t have been kinder or more helpful.

Dear Trish, Thank you for letting us know how satisfied you were with your recent stay. It is always rewarding for our team to be complimented by a guest and we are truly delighted to hear that you received excellent service. Such positive feedback inspires us to continue with our efforts, especially during this worrying time. We all look forward to the pleasure of welcoming you back. Kind regards, Marc UYTTERHOEVEN, General Manager

EXCELLENT STAY

Customer review rating 4.5/5

Konstantinos V. Families - 17/03/2020 Confirmed reviews ALL

WE WERE FULLY SATISFIED WITH YOUR SERVICES

Dear Konstantino, , Thank you so much for this perfect rating. We aim to provide every guest with a perfect experience, and it is incredibly rewarding to know that we were able to succeed in doing so! Your recommendation is highly valued; thank you again. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

No thrills, just a comfortable stay

TripAdvisor rating 4.0/5

PINELights 17/03/2020 TripAdvisor review

For the past few years this hotel has been our usual choice in Brussels. We like the location and predictable quality of the accomodation. As long as the price is right it is an option worth considering. There is always room for improvement, e.g. it beats me why there is no king size bed in a room that has plenty of space for it, and why on earth tv set is not straight across from the middle of your bed but somewhere across to the side. Other than that I am happy to see paper cups changed for normal cups in the room we had during our last stay. All in all I will consider this hotel for my next visit to Brussels.

Great stay and central location

Customer review rating 4.5/5

Andrew D. Business - 15/03/2020 Confirmed reviews ALL

Short weekend stay. Hotel is nice clean and modern.

Dear Andrew, Thank you for sharing such positive feedback of your stay at Novotel Brussels City Centre. It is very rewarding to know that you appreciated the high standards which we strive to uphold. We are fortunate to have such a great location in the heart of Brussels, and we hope this made it easy for you to make the very most of your visit. We look forward to welcoming you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Short stay March 2020

Customer review rating 4.5/5

Rcc Couples - 15/03/2020 Confirmed reviews ALL

We arrived in Brussels with an AirBnB apartment booked. It was totally unsatisfactory and we then looked for a hotel nearby. Your hotel was available and the staff could not have been friendlier, both when booking over the phone and when we arrived at reception.

Dear Guest, Thank you for letting us know how satisfied you were with your recent stay. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous service. Such positive feedback inspires us to continue with our efforts. We look forward to welcoming you back for another great experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Good location, close to grand place

Customer review rating 4.5/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

The room was furnished comfortably, the shower worked well, and was cleaned well on daily basis. The hotel is located close to center of town and shopping areas.

Dear Guest, Thanks for posting such a great review of your time at Novotel Brussels City Centre. We are really happy to know you had a pleasant stay and that you found the hotel's location to be so ideal for experiencing all that Brussels has to offer! We would love to have you return for another pleasant stay in the future. All the best, Marc UYTTERHOEVEN, General Manager

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