Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,511 reviews

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Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,511 reviews

TripAdvisor Rating  4.2/5  3,836 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Paul G. Solo - Confirmed reviews ALL

All of the staff that I interacted with were friendly and polite.

Customer review rating 5.0/5

Melissa R. Business - Confirmed reviews ALL

I really enjoyed my stay at Novotel Brussels City Centre. The front desk staff was extremely helpful and accommodating. The restaurant was very clean and convenient. And the location was central to various walkable restaurants and shops. I would highly recommend the Novotel for future stays in Brussels.

Customer review rating 3.5/5

Josef B. Business - Confirmed reviews ALL

Well located, good breakfast and very professional staff during breakfast. Hotel needs refurbishment as the room looks tired. Staff at the reception desk should be more customer- oriented - training may be required. Otherwise, well done.

BEDBUGS

TripAdvisor rating 1.0/5

LuisLoorNYC TripAdvisor review

The room has BEDBUGS, I woke up with lots of bites in my back, I check out that moment and show concierge a picture of my back, she responded it might be BedBugs like it’s something común in that hotel and they won’t offer me any compensation I spend $850 for 1 night which in Europe it’s a outrageous! do not stay in this hotel!

Dear Guest, Thank you for informing us of your concerns during your stay. Immediately after you reported the issue, the room was thoroughly inspected by our housekeeping and technical teams. No evidence of bedbugs or any other pests was found, neither in the room nor in surrounding rooms. As a precautionary measure, the room was nevertheless taken out of service and checked again, in line with our internal procedures. We would also like to clarify that we do not understand the amount you mention, as our billing records show that the total paid for your stay was €264,47, which is significantly lower than the figure stated in your review. We regret that you experienced discomfort. However, based on the inspections carried out, we cannot confirm the presence of bedbugs, nor the statements made online. Posting or threatening to post damaging reviews that contain incorrect information does not reflect the facts established during and after your stay. Regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Teresa V. Business - Confirmed reviews ALL

Very well located and spacious rooms

Dear Teresa, Thank you very much for these kind comments. We’re thrilled your experience with us was so positive. Your mention of our prime location and room comfort truly motivates our team. Ensuring productive stays for business travelers is always our priority. We look forward to welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,182 reviews 9.5/10 Location
  • 2,223 reviews 7.7/10 Room
  • 2,023 reviews 8.6/10 Service
  • 31 reviews 7.4/10 WiFi
  • 1,042 reviews 8.1/10 Breakfast
  • 881 reviews 8.1/10 Cleanliness
  • 71 reviews 9.2/10 Bar

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