Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,503 reviews

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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,503 reviews

TripAdvisor Rating  4.0/5  3,760 reviews

Good hotel

Customer review rating 4.0/5

Chris W. Solo - Confirmed reviews ALL

Staff was polite and helpful when I checked in , room was clean and tidy , only negative point that there was no stationary

Well located.

Customer review rating 4.0/5

Clive G. Couples - Confirmed reviews ALL

Very helpful staff. Lacked sufficient air conditioning but not to the extent of being uncomfortable.

Great hotel (excellent staff and location)

Customer review rating 4.5/5

Aurore D. Families - Confirmed reviews ALL

When you enter the hotel you are immediately welcomed by a beautiful fragrance and the reception area is immaculate. All members of staff (receptionists, barmen, breakfast staff) are very courteous and professional. The hotel room was large for a standard room and the Rituals products are a nice touch. Breakfast is nice with a large variety of products but the quality could be improved (I didn’t enjoy the fruit juices for example). A glass of fresh orange juice would have been appreciated. The wellness area is alright: the pool is too small in my opinion especially when there are other guests in it. With my daughter we ended up going back to our room one evening because the pool was too busy (7 people) and got up earlier the next morning and went to the pool and it was just us. That morning I noticed a used plaster on the floor next to the pool and the hammam floor was dirty too. I wondered then how often the wellness area was cleaned.

Nice room, and perfect location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The room was clean and big enough, the staff was really nice and the hotel was near to all the main touristic atractions

Hotel location is very good

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Especially the reception employees are very good, the breakfast staff is good, but the continuous chairs and under the tables are very dirty. The reason for the dirty of the tables is to wipe the crumbs on the tables to the ground. They also wipe it all around with the cloth they wiped the table top, it seemed very strange to me. The room cleaning was generally good, but the toilet of the room we stayed smelled of incredibly piss. It is not possible for the cleaning personnel not to notice this, you should especially examine the issue of giving arrows to this room. Specially; The location of the hotel, the personnel's interest is very good.

Dear Guest, Thank you for taking the time to review your stay. We are indeed thrilled that your interactions with our reception team were so positive and that they made a lasting impression. However, your observations regarding the cleanliness of the breakfast area have caught our attention, and we want to extend our apologies for any discomfort this may have caused. Our intention is to provide a clean and welcoming dining environment, and it seems we have missed the mark on this occasion. Additionally, we are disheartened to hear about the odor issue in the toilet of your room. We understand how important a fresh and well-maintained accommodation is to the comfort and satisfaction of our guests. Lastly, the practice of sweeping crumbs to the floor is not in line with our standards, and we will address this with our breakfast staff immediately. Finally, we are pleased that you appreciated the prime location of our hotel, which is indeed a highlight for many of our guests. Our central positioning provides convenient access to local attractions and dining options, making it an excellent base for exploring the vibrant city of Brussels. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,931 reviews 9.4/10 Location
  • 2,035 reviews 7.5/10 Room
  • 1,797 reviews 8.7/10 Service
  • 39 reviews 6.1/10 WiFi
  • 1,119 reviews 8.3/10 Breakfast
  • 775 reviews 7.4/10 Cleanliness
  • 250 reviews 5.8/10 Wellness Area
  • 6 reviews 5.7/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.