Novotel Brussels City Centre 4 stars

Dear Ivelina, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location, facilities, and the food at our Gourmet Bar. It's wonderful to know that our staff was able to make your son's birthday special with a present. We apologize for any confusion regarding the welcome drink, and we appreciate your understanding. As an ALL Classic member, we are thrilled to see that you are satisfied with your membership and would recommend it to others. We are also glad that you would recommend our hotel to friends, colleagues, and family. Your kind words truly mean a lot to us. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Nikola, Thank you sharing your experience with us. We appreciate your positive feedback on our hotel's location and the fact that you would recommend us to others. However, we understand your concern regarding the check-in time and the complimentary water in the room. Our standard check-in time is set at 15:00 to ensure that our housekeeping team can thoroughly clean and prepare the rooms for our guests. We do offer early check-in subject to availability, and we apologize if this was not possible during your stay. As for the complimentary water, we provide one bottle upon arrival, but we will take your suggestion into consideration for future improvements. We also noticed your rating on our pool and would like to know more about your experience, so we can address any issues and enhance our services. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Diana, Thank you for this great feedback about your recent stay. We are delighted to hear that our front desk staff was helpful and accommodating during your check-in process. Our team takes pride in providing exceptional service to our guests, and it's great to know that we were able to meet your expectations. It's also fantastic to see that you are a member of our ALL - Accor Live Limitless loyalty programme and that you would recommend our hotel and loyalty programme to others. We appreciate your positive feedback on our efforts to replace single-use plastic items with more ecological alternatives, and we will continue to work on improving our sustainability initiatives. We look forward to welcoming you back on a future visit. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Kushagra, Thank you for your feedback. We are delighted to hear that you found our staff attentive and helpful during your stay. It is great to know that our team, especially the person at the dinner restaurant, contributed to your satisfaction. We take pride in providing excellent service to our guests and appreciate your kind words. We also noticed your feedback regarding our initiatives to replace single-use plastic items with more ecological alternatives. We are continuously working on improving our sustainability efforts and your input is valuable to us. As for your satisfaction with the ALL Accor Live Limitless Loyalty Programme, we are always looking for ways to enhance our members' experience and will take your feedback into consideration. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Richard, Thank you for your positive review. We are delighted to hear that you found our location convenient and appreciated the comfort of your room. It is wonderful to know that our team's attentiveness and friendliness contributed to your memorable stay. We hope to have the pleasure of welcoming you back to our hotel in the future, and we will continue to strive for excellence in providing a remarkable travel experience. We hope to have the pleasure of welcoming you back. With kind regards, Marc UYTTERHOEVEN, General Manager