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Novotel Brussels City Centre Hotel 4 stars

Customer review rating 4.5/5 12,660 reviews

ALLSAFE approved hotel

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Novotel Brussels City Centre
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+ 19 Services

Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Check-in from 15h00

Check out up to 11h00

  • 47 :  47 BOURSE/BROUCKERE

  • 60 :  60 BOURSE/BROUCKERE

  • 81 :  81 BOURSE/BROUCKERE

  • 1A :  1 SAINTE CATHERINE

  • 1B :  5 DE BROUCKERE

  • ANVERS-BRUSSELS :  GARE CENTRALE

  • BRUGGES-BRUSELLS :  GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Hotel services

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 11 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 217 rooms
    • 3 rooms for people with reduced mobility
    • 75 family rooms
    • 36 connecting rooms
    • 217 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Dutch
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Well-being
  • Jetstream pool
    • Covered
    • On site
  • In Balance Fitness by Novotel
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,660 reviews

TripAdvisor Rating 4.0/5

3,605 reviews

Nice stay overall

TripAdvisor rating 4.0/5

anonymousS9095JS Business - 13/10/2021 TripAdvisor review

The service was very nice at the reception but a bit average at the restaurant. The room was big, I had a really nice sleep, quite clean except a little bit of dust in some angles. The breakfast buffet was nice and the staff was careful that the dishes were always filled. Some other customers didn’t wear their face masks while at the buffet, I would have expected from the staff to kindly point it out to them because the Coronapass was still not applied in hotels during my stay. The food at the hotel restaurant was average: the first course was not good and expensive, the main course was ok. The hotel location is nice because it’s close to a lot of shops and nice restaurants.

Good for what I paid

Customer review rating 3.0/5

Ellen Families - 12/09/2021 Confirmed reviews ALL

I enjoyed the location, pool, and kindness of the staff. However, our room had some trash upon arrival (which was mostly shocking due to Covid) and the bathroom smelled slightly like pee. Otherwise, our experience was enjoyable! I felt like our room had some cosmetic wear but otherwise was a good place to come after a day of exploring. I’m not sure I’d stay again soon but I’m not opposed to Novotel as a whole. I am feeling impartial. Overall our trip was enjoyable and again the staff was very kind.

Dear Ellen, Thank you very much for your feedback. It is rewarding to know that you enjoyed our convenient location, however, we were concerned that our high standards were not upheld. Rest assured that we will be addressing this matter with our housekeeping department, as we continue to strive for excellence in all that we do. We very much look forward to welcoming you again. Kind regards, Marc UYTTERHOEVEN, General Manager

Well located, good room

Customer review rating 4.5/5

Santiago Couples - 30/08/2021 Confirmed reviews ALL

everything was in order, the room was good and with good size

Dear Santiago, Thank you for sharing your experience. We're happy to hear we've hit the mark for you. It would be a pleasure to welcome you back on another occasion. Best wishes, Marc UYTTERHOEVEN, General Manager

Good location

Customer review rating 4.0/5

Prakash B. Families - 15/08/2021 Confirmed reviews ALL

Very good location. Clean and friendly staff. Easy check-in and check-out process. Enjoyed my short stay.

Dear Prakash, Thank you for this review of your time at our hotel. We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction from a recent guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. It would be a pleasure to welcome you back on another occasion. Best wishes, Marc UYTTERHOEVEN, General Manager

Well located, early check in

Customer review rating 3.5/5

Emma Solo - 14/08/2021 Confirmed reviews ALL

I was happy with hotel overall. I was able to check when I arrived which I appreciated as I had been on a very early flight and badly needed a nap. I wasn’t able to use hotel pool as it was booked up throughout my stay which was disappointing as it was the reason I chose the hotel. Breakfast was nice. There was a good variety of foods and lots of gluten free options.

Dear Emma, We would like to thank you for taking the time to give us this feedback from your recent stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are sorry that the swimming pool and gym were fully booked. Now that the sanitary measures limits the number of people. Nevertheless, we are pleased that you enjoyed your stay overall. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Marc UYTTERHOEVEN, General Manager

Great location, comfortable hotel, good facilities, would recommend.

Customer review rating 4.5/5

Anonymous Families - 10/08/2021 Confirmed reviews ALL

2 night stay, nice room, comfortable and spacious with toiletries and tea/ coffee making facilities. Liked the pool. Overall enjoyed our stay and will return on another visit.

Dear Guest, Thank you for sharing your experience. We are delighted our location was ideal for your trip and hope to have the pleasure of welcoming you back. We look forward to welcoming you and your family on your next trip. Best wishes, Marc UYTTERHOEVEN, General Manager

Well located

Customer review rating 4.5/5

E. J. Families - 10/08/2021 Confirmed reviews ALL

Good stay. Friendly Receptionist. Good breakfast too much choices. Everything is very good Bad is no parking private place

Dear J., Thank you very much for your feedback. Our team works hard to deliver an exceptional guest experience and such positive feedback acts as motivation for us to continue with our efforts. We regret any inconvenience due to the parking situation; there are several public parking options in the area and our team are always available for further information and advice. Nevertheless, Itis a pleasure to know that we were able to tempt you with our tasty breakfast. We look forward to seeing you again. Best wishes, Marc UYTTERHOEVEN, General Manager
Customer review rating 4.0/5

Anastasia N. Business - 01/08/2021 Confirmed reviews ALL

Room was smaller than anticipated based on previous stays in Novotel in other countries. Toiletries and vanity cases were not available, no slippers too. For basic shampoo, soap and extra towels I had to request at the reception. Welcome pack was for one person only even though the reservation was for two people. Cleaning service was good though and daily.

Dear Anastasia, Thank you for giving us an excellent review. Thank you for your kind words towards our hotel. We regret that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps our team may assist you in selecting a larger room on your next visit? Nevertheless, we are pleased that you found our location to be ideal. We hope to welcome you back soon. Best wishes, Marc UYTTERHOEVEN, General Manager

good stay with swimming pool in center of the Brussels city

Customer review rating 3.5/5

Rasolonirina Families - 26/07/2021 Confirmed reviews ALL

Everything was great except the swimming pool access. It 's a shame as we just have one chance to go in it. I would have prefered to have 2 times access as we stayed 2 days.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is great to hear that you appreciated our convenient location and had a pleasant experience with us. We have noted your comment regarding a pool. When covid-restrictions will be less restrictive, a free access will be possible again. We do hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good short stay

Customer review rating 4.0/5

Anonymous Families - 26/07/2021 Confirmed reviews ALL

Refreshments in room inadequate. Nice clean hotel with ok wellness facilities.

Dear Guest, We would like to thank you for your kind comments about the time you spent at our hotel. We truly value the satisfaction of our guests during their time with us, and it is unfortunate to read that your expectations were not completely met. Please rest assured that your comments have been taken into consideration. We look forward to seeing you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Prima ligging

Customer review rating 3.5/5

Nadine Families - 06/07/2021 Confirmed reviews ALL

Een prima ligging in Brussel.

Beste Nadine, Hartelijk dank voor uw beoordeling. Het doet ons plezier dat u genoten heeft van uw verblijf en dat onze centrale ligging een groot pluspunt was. Met vriendelijke groet, Marc UYTTERHOEVEN, General Manager

No thrills, just a comfortable stay

TripAdvisor rating 4.0/5

PINELights 17/03/2020 TripAdvisor review

For the past few years this hotel has been our usual choice in Brussels. We like the location and predictable quality of the accomodation. As long as the price is right it is an option worth considering. There is always room for improvement, e.g. it beats me why there is no king size bed in a room that has plenty of space for it, and why on earth tv set is not straight across from the middle of your bed but somewhere across to the side. Other than that I am happy to see paper cups changed for normal cups in the room we had during our last stay. All in all I will consider this hotel for my next visit to Brussels.

Good hotel in the center of Brussels. The staff is very nice

TripAdvisor rating 5.0/5

FlaviusAetius18 Business - 08/03/2020 TripAdvisor review

I was impressed by the quality of services. Very nice staff, especially in the reception. The bar/restaurant is also nice. If you wish to lose some calories you have a cosy gym with a pool and a hammam at -1. Overall a good experience

Comfortable trip in Brussels

TripAdvisor rating 4.0/5

ThanhvanDo Business - 27/01/2020 TripAdvisor review

I was in Brussels three Nights last week for a Project review and stayed at the Novotel Brussels City Centre. It was a pleasant experience. At check.in everything was prepared for me and I was welcome by a smilling staff. The room was clean and comfortable. Everything was good but the best was the breakfast or more precisely the service at the breakfast restaurant. When I asked for soft-boiled egg the gentleman in charge smiled and told me that it's coming. I thought that it was only an explanation for no boiled egg but a while later he brought to me one! Actually I was at the restaurant only a few minutes past 6 in the morning and not everything was ready. The gesture of this staff make feel really "at home" and welcome!

Dear guest, Thank you for the recent stay and sharing your experiences online. We are very pleased to hear you enjoyed your time with us. We are especially pleased to hear you appreciated the gesture of our breakfast employee. We hope to see you again soon ! Kind regards,

OK for a business trip

TripAdvisor rating 3.0/5

nathaliewm Business - 20/01/2020 TripAdvisor review

Located in a very nice district of Brussels so very convenient. Nicely decorated. Now my room had a very noisy additional air conditioning system (in addition to the regular air conditioning that can be turned off) that couldn't be turned off. The reception explained to me that this is to clean the air - which I don't understand since there were 2 windows that could be opened in the room. So I ended up not sleepy very well because of this noisy stuff.

Dear guest, Thank you for taking the time to write a review on Tripadvisor.com Your feedback on the air conditioning in the room has been sent to our Technical Department in order to serve you better in the near future. We look forward to welcoming you again at Novotel. With kind regards,

Excellent location in the very heart of Brussels!

TripAdvisor rating 5.0/5

Guy H Business - 16/01/2020 TripAdvisor review

Our arrival was a little bit odd. Although I mentioned several times that I had already done the online check-in, the receptionist kept on asking for my ID and creditcard. An extra receptionist cleared the situation after a while, so we could finally go to our room... to see that we had been massively upgraded to an amazing duplex room, with two bathrooms, two work-desks and two bathrooms, one with a bath, one with a shower and a TV on each floot. Needless to say we felt very spoiled. What more can I say, the hotel is perfectly located into the very heart of Brussels, breakfast is plenty, and it has a great gym and even a small pool. Also the bar is a great place to go for a drink or to have a bite. So once again we had a very pleasant stay although it seems to be hard to find staff members that speak and understand Dutch, the language of 60% of the population of Belgium. And the one that does speak the language, didn't seem to know what an online check-in is. I can only hope he knows it now.

Dear guest, Thank you for the recent stay and nice feedback. We are pleased to hear you appreciated your room up-grade. We hope to welcome you again soon ! Best regards,

Great location and comfort

TripAdvisor rating 5.0/5

robertszklarz Business - 14/01/2020 TripAdvisor review

Very professional, clean and comfortable. Always a pleasure to stay there. The rooms are spacious and have all the amenities required for comfortable stay. I especially like the iron in the room, as it is really important for me to have it.

Dear guest, Thank you for taking the time to share your valuable review. We are happy that you enjoyed your stay and liked our location and comfort. We are looking forward to having you again as a guest in our hotel. With our best regards,

No Parking on site and room not clean

TripAdvisor rating 1.0/5

Beldja Solo travel - 30/12/2019 TripAdvisor review

Hi, I had a very bad experiences : - the parking which wad mentionned is not on site but about 400m far from the hotel, when I informed the staff (after a long flight and late evening), he was like it is not a big deal, why are you complaining (i had to turn around twice around the hotel and call them in order to ask for the parking) => booking was made thru app and it is just mentionned Parking. - the reception is very cold, first time i did not fill myself in Novotel, big empty hall, receptionist was like "i am buying a ticket in the metro.." - worst is coming : the room was underwork, I think maintenance came into the room and nobody clean it then, entrance was full of dirty dust and ciment coming from the ceiling. - when i checked out no body asked me if I passed a nice moment, so i did not give any feedback. - basic breakfast but smoked salmon not available... Regards,

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great hotel and great location

TripAdvisor rating 5.0/5

Jetwriter7 Friends getaway - 29/12/2019 TripAdvisor review

Even with current construction going on in the area, this is a good hotel located just off Place Ste Catherine. It's a short walk to the Grand Place, yet a bit away from the throngs of tourists. There are many good restaurants in this area, plus several grocery stores. The hotel is modern, clean and well appointed. Each room has a mini-fridge and coffee/tea maker, so no need to pay for breakfast if you'd rather not. I shopped at the nearby grocery store for wine, yogurt, fruit, crackers and other "necessities" for my stay. Wifi was good, and the TV has a good variety of music channels to listen to. I stayed 9 nights and was very comfortable there. Everyone on the staff was kind and helpful. This is an excellent location if you come for the Christmas Markets. The hotel even put out an urn of Gluhwein (hot spiced wine) for guests each evening.

Dear guest, Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor and for sharing details about our central location in Brussels to other guests. Also, we appreciate your feedback about our staff. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel. With kind regards,

Horrible experience with taxi ordered at the reception

TripAdvisor rating 3.0/5

victoria1957_06 Business - 26/12/2019 TripAdvisor review

This is Victoria (room number 624). I just wanted to inform you that we ordered a taxi from your reception desk to the airport, and it came a private car. He treat us really bad, and asked us to pay during the journey, and we gave him our debit card, and he said that his machine didn't work, so we had to pay in cash. But we are very concerned to have paid twice (with the card and in cash). Moreover my complaint is about the treatment received, especially to my daughter who screamed to her. It was a horrible experience for both (my daughter and me). I think the hotel should take this complaint very seriously. We are platinum members at your hotel, please check.

Dear Mrs. Montserrat, First of all we would like to thank you for sharing your feedback. Your opinion is of great value to us. We have taken note of your comment, which we regard as very serious, and would like to take this opportunity to apologize for the unpleasant experience you and your daughter had with a taxi driver. We will contact the taxi company to inform them about this so that they can take the appropriate measures to provide further occurrences. At the same time we kindly suggest you to check your bank receipts and if you notice a payment on your debit card, please contest it. We hope that this misadventure did not harm your confidence too much and that you will give us the opportunity to welcome you on other occasion. Best regards,

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