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Novotel Brussels City Centre Hotel 4 stars

Customer review rating 4.5/5 12,258 reviews

ALLSAFE approved hotel

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Novotel Brussels City Centre
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+ 20 Services

Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 16 meeting room(s)
  • Congress center
  • Copy/print service available
Information message

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Check-in from 15h00

Check out up to 11h00

  • 47 :  47 BOURSE/BROUCKERE

  • 60 :  60 BOURSE/BROUCKERE

  • 81 :  81 BOURSE/BROUCKERE

  • 1A :  1 SAINTE CATHERINE

  • 1B :  5 DE BROUCKERE

  • ANVERS-BRUSSELS :  GARE CENTRALE

  • BRUGGES-BRUSELLS :  GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodation(s)

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed and 2 sofa beds

Accessible room
  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,258 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,584 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Love Accor

Customer review rating 5.0/5

L. Couples - 06/11/2020 Confirmed reviews ALL

Great location, 5-10mins walk to Metro station, lots of restaurant and convenience store around the hotel. 5mins walk to the famous oyster restaurant and 2mins walk to casino. Big&tidy room, comfortable bed and clean bathroom. I love Brussels and hoping to travel again to Belgium vert soooon!!!

Bon séjour e

Customer review rating 4.5/5

P. Friends - 21/10/2020 Confirmed reviews ALL

Excellent week-end

Good stay

Customer review rating 5.0/5

J. Families - 13/10/2020 Confirmed reviews ALL

Good stay . No microwave facilities when requested to from desk. A tip if possible provide a microwave oven on the 1st floor/meeting rooms so that guest can warm baby food or milk.

Dear J., Thank you for taking the time to respond to our guest satisfaction survey. We are pleased to know that you had a comfortable stay with us and have taken note of your suggestion for future improvements. However, our restaurant or bar team would have been very happy to help out if requested. We hope to have the pleasure of seeing you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good sleeping quality in excellent location in the heart of Brussels

Customer review rating 4.0/5

Kris Business - 04/10/2020 Confirmed reviews ALL

Back on a working trip in Brussels, I very much enjoyed the hospitality, location and sleeping quality in the Novotel Brussels City Centre. However, I was very disappointed that the bar/restaurant was still closed, because I had planned to work their in evenings while enjoying some good beers and maybe food as I always do there. And now I planned this in particular in order to stay in the safe environment of the hotel. Regretfully, that was not possible and they obliged me to go outside to find food and drinks. Really disappointing. I hope the manager realises soon that this is not a good service to his customers, especially not the regularly returning ones like me. Otherwise, I will have to look for other hotels.

Dear Kris, Thank you for taking the time to give us your feedback. Your satisfaction is very important and there we are very pleased you had an enjoyable stay. Regrettably, we currently feel that we are unable to guarantee the safety of our guests as well as our team if we reopen our bar and restaurant and therefore for the foreseeable future this will remain closed. We are very sorry for any inconvenience, however, your health is more important to us and count on your understanding of the challenging situation we are all facing. We do hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good stay

Customer review rating 3.5/5

G. C. Solo - 28/09/2020 Confirmed reviews ALL

I came for the 3 days training of Zhong Fu. Booked at Ibis and got switched to Novotel. The room was great and clean. I was astonished that at the reception I got a bag with soap , shampoo and Shower gel . Same for breakfast; getting a bag with a paper dish, plastic table ware and coffee to go cup as well as 1 roll 1 croissant and two mini chocolate rolls for EUR 12,-. Even during COVID 19 period the normal Breakfast service should remain . Think about it

Dear C., Thank you for taking the time to share your review. We are so glad that you appreciated our high standards. We have implemented measures to ensure the welfare of all our guests and team alike in line with official guidelines and regret that you felt this were not appropriate; any suggestions on how we could improve these would be welcomed. We ahve adapted our breakfast prices to take into account the reduced offering however our team would be happy to accommodate any requests for additional items if possible. We look forward to welcoming you back on a future visit. Best wishes, Marc UYTTERHOEVEN, General Manager

Stay at Novotel Brussels City Centre

Customer review rating 4.5/5

Ata N. Solo - 18/09/2020 Confirmed reviews ALL

Extremly good location in the city centre, just in a few steps of the Grand Place, metro and bus stations. Very clean place, with polite and friedli staff and with high quality higyene measures! Strongly recommend the Novotel hotel during a visits in Brussels.

Dear Ata, Thank you for your positive feedback following your recent stay. We are so glad to hear that you enjoyed your experience with us and appreciate your comments which will inspire us to continue to maintain our high standards and quality service. It would be a real pleasure to welcome you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Jolies chambres, magnifique rooftop, great staff

Customer review rating 5.0/5

D. Couples - 28/08/2020 Confirmed reviews ALL

Gay friendly, great pool, nice room, welcoming staff

Dear D., Thank you very much for this wonderful review of your stay. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We all look forward to the pleasure of welcoming you back. Kind regards, Marc UYTTERHOEVEN, General Manager

Good stay, but there could be more effort during the pandemic

Customer review rating 3.5/5

B. Business - 23/08/2020 Confirmed reviews ALL

I understand that the pandemic changes a lot for the hotel, but there could be efforts in the breakfast rather some breads and coffee. There were also no indications of the changed breakfast policy when booking. In general, the hotel itself is well-located, nicely designed according to novotel standard and the receptionist did a not bad job.

Dear B., Thank you for taking the time to give us your feedback. We appreciate your positive feedback that will encourage our team to continue with their efforts. Due to the new health protocols that are in place, we are currently unable to offer our usual breakfast buffet, however, please don't hesitate to ask for any extra items you may prefer and we will do our best to accommodate your request. We hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Shorter than usual Summer Holiday!

Customer review rating 4.5/5

Maria H. Couples - 15/08/2020 Confirmed reviews ALL

In these strange times it must be very hard on the staff. Check in very efficient. Bar closed so usual drink taken from the cold machine in reception. Grab and Go at breakfast. Bag contained cutlery, bread and pan au choc, fruit, ham,cheese,yogurts and orange juice, tea and coffee. Tables cleaned well after each use. Room pleasant as always. Enjoyed our stay.

Dear Maria, Thanks for taking the time to write about your experience at Novotel Brussels City Centre. Even though your holiday may have been different than normal, we are so glad to hear that you had a pleasant stay with us! Our team is always dedicated to creating a memorable experience for our guests, and we appreciate your positive feedback. We hope to welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Fijn verblijf

Customer review rating 4.5/5

Anonymous Families - 14/08/2020 Confirmed reviews ALL

We stayed at the hotel during the covid 19 period. The hotel room was clean and we got daily clean bathroom towels and the hygiene was good. thank you.

Dear guest, Thank you for reviewing your good stay at Novotel Brussels City Centre. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that you will stay with us again on your next visit to Brussels. Best regards, Marc UYTTERHOEVEN, General Manager

Not a 4* hotel level

Customer review rating 1.5/5

Anonymous Business - 13/08/2020 Confirmed reviews ALL

I kown that we are in covid period but it doesn't worth a 4 star Hotel: no services available, the breakfast is poor. Check what other 4 star hotel do, for example go to the NH: the restaurant is still open, the breakfast worth the price.

Dear guest, We are grateful to you for taking the time to provide us with feedback regarding your stay. We regret that you were not entirely satisfied with your recent stay. We owe it to our guests and team to provide a secure environment during this challenging time, in line with official guidelines, and regret any inconvenience. We will, of course, be opening up all services as soon as we are permitted and feel it is safe to do so. We are sorry our breakfast offering did not meet your expectations and we are always open to suggestions on how we may have improved your experience. We hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Excellent stay

Customer review rating 4.5/5

Anonymous Couples - 09/08/2020 Confirmed reviews ALL

We are regular patrons of the hotel, once again an excellent stay (despite the COVID environment). Our room was comfortable and quiet and the staff were professional and attentive.

Dear Guest, Thank you for choosing our hotel and for responding to our customer satisfaction survey. We take pride in catering to our guests’ needs the best way we can and truly appreciate your kind words. Thank you for your continued loyalty; our greatest reward is knowing we met your expectations. We all look forward to the pleasure of welcoming you back to Novotel Brussels City Centre. Kind regards, Marc UYTTERHOEVEN, General Manager

The best location and amazing stay!

Customer review rating 5.0/5

Ivan Z. Business - 08/08/2020 Confirmed reviews ALL

You are in the centre of Brussels and all you need in walking distance. The room is big and clean, staff helpful and polite. Great hotel! Thank you!

Dear Ivan, Thank you for such a positive review of your stay with us. We aim to provide a memorable experience and are delighted that we were able to meet all your expectations. We would love to have you return in the future. All the best, Marc UYTTERHOEVEN, General Manager

Highly recommended!

Customer review rating 3.5/5

Odile J. Families - 08/08/2020 Confirmed reviews ALL

We stayed with our 2 kids for 2 nights at the Novotel Brussels City Center..it was a very pleasant stay..very clean room..proper..and close to everything. The only problem is that there is no parking. We were driving over from Luxembourg with our car so we had to find a parking every night. Otherwise everything was perfect!

Dear Odile, Thank you for taking the time to give us your feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We regret any inconvenience due to the parking situation; there are several public parking options in the area and our team are always available for further information and advice. We look forward to the pleasure of seeing you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Perfect location

Customer review rating 4.0/5

Olivia T. Couples - 07/08/2020 Confirmed reviews ALL

Very happy stay here, perfect location right in the middle of everything.

Dear Olivia, Many thanks for this positive feedback about your recent stay at our hotel. We are delighted you found our location very convenient for your needs. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Fair stay

Customer review rating 3.5/5

L. Business - 29/07/2020 Confirmed reviews ALL

Despite Covid-19 conditions , the stay at Novotel was fair.

Dear L., Many thanks for your positive feedback about the recent visit. We strive to provide excellent service to all of our guests, this will encourage us to continue with our efforts. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

GOOD IN DIFFICULT CIRCUMSTANCES

Customer review rating 4.0/5

Ja A. 2. Solo - 26/07/2020 Confirmed reviews ALL

GOOD...A SHAME ALL THE FACILITIES WERENOT OPEN

Dear Guest, Thank you for taking the time to send us this review of your stay. We appreciate your endorsement of the health measures we have implemented for your welfare along with that of our team. As restrictions are being lifted we are re-opening our facilities, always in line with official guidelines. We look forward to the pleasure of seeing you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Friendly stuff. Good location and nice view

Customer review rating 5.0/5

Delz Business - 26/07/2020 Confirmed reviews ALL

The stay was smooth and no complications with anything... was fast to book and easy check in and out.

Dear Delz, Thank you for sharing such positive feedback regarding your stay at Novotel Brussels City Centre. It was a pleasure to receive this review of your time at our hotel; we sincerely appreciate your kind words. We look forward to welcoming you again. Best wishes, Marc UYTTERHOEVEN, General Manager
Customer review rating 5.0/5

Mike -. L. Solo - 21/07/2020 Confirmed reviews ALL

I was moved from my Hotels.com booking at Ibis Brussels City Centre to Novotel. An excellent experience. The Covid19 measures were a bit 'over the top' and not all needed but I guess it was fine with some guests.

Dear Mike, Thank you for letting us know how satisfied you were with your recent stay. We are glad we were able to welcome you in our hotel. We want our guests to feel secure in our hotel and appreciate your highlighting the new health measures we have implemented in line with official guidelines. It would be a real pleasure to welcome you back on a future occasion. Best regards, Marc UYTTERHOEVEN, General Manager

Another great stay to my favourite Brussels hotel

Customer review rating 4.5/5

Kyriacos K. Solo - 03/04/2020 Confirmed reviews ALL

Usually I visit Novotel when I am on business trip. But this time I needed a few days to relax. So I pick my favourite hotel in Brussels and went. It was really what I needed. Thank you once again.

Dear Kyriacos, Thank you for your kind review. We are always pleased to be able to welcome back a familiar face and delighted that we are your top choice whenever you are in Brussels! Itis us who thank you for your continued loyalty to our hotel and group. We look forward to welcoming you back on many more occasions. Best wishes, Marc UYTTERHOEVEN, General Manager

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