Novotel Brussels City Centre Hotel 4 stars

Customer review rating 4.5/5 11,927 reviews
Novotel Brussels City Centre
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Contact email

Check-in from 15h00

Check out up to 11h00

  • 47 :   47 BOURSE/BROUCKERE

  • 60 :   60 BOURSE/BROUCKERE

  • 81 :   81 BOURSE/BROUCKERE

  • 1A :   1 SAINTE CATHERINE

  • 1B :   5 DE BROUCKERE

  • ANVERS-BRUSSELS :   GARE CENTRALE

  • BRUGGES-BRUSELLS :   GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodations

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Accessible room

Superior Room with a double bed.

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Superior Room with 1 double bed and 2 sofa beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Executive Room with a double bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,927 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,555 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Jeroen Friends - 19/02/2020 Confirmed reviews ALL

Hotel was good but it is time for a refurbishment

nice stay in great room

Customer review rating 4.5/5

Robert D. Families - 19/02/2020 Confirmed reviews ALL

We enjoyed our stay, and liked the room and amenities offered.

Great location, clean and comfortable.

Customer review rating 4.5/5

Clare Business - 16/02/2020 Confirmed reviews ALL

Staff were friendly and efficient. Breakfast was great and well managed. Things for improvement: the cord on the irons are too short to reach the PowerPoint which is near to the ground, free mineral water and bottled water is misleading to advertise. There was only one bottle of still water and a sign to say only one bottle per stay is provided. Disappointing and not adequate for a 6 night stay.

Well located

Customer review rating 4.5/5

Stef Business - 15/02/2020 Confirmed reviews ALL

Well located, large and clean room.

it always fits my expectations =)

Customer review rating 4.5/5

Daniel Business - 14/02/2020 Confirmed reviews ALL

I have the habits to come & stay here for one time each time I'm in Brussels

Meh

Customer review rating 4.5/5

Andy S. Couples - 12/02/2020 Confirmed reviews ALL

The first night we arrived and only had one towel between the two of us, nothing to dry our hands with and we also had no shower gel or shampoo. One night we were woken up in the early hours to 3 males in an altercation with the police also arriving. However I did feel the staff were friendly especially the breakfast staff and the reception staff who were there when we arrived.

Customer review rating 4.5/5

Mariana S. Couples - 11/02/2020 Confirmed reviews ALL

Very nice and professional personal, the hotel and the rooms very clean. I am very happy that I chose Novotel Brussells City Center Hotel.

Great stay!

Customer review rating 4.5/5

Simone Couples - 11/02/2020 Confirmed reviews ALL

Spacious, modern room in a central location. Would definitely stay again!

Very good

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

It was all good

Dear Andrew D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good stay

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Good service, quiet rooms, central location - close to Metro.

Comfortable stay

Customer review rating 4.5/5

Libon Friends - 10/02/2020 Confirmed reviews ALL

The hotel was very accommodating. I requested a twin bed room when I checked in. The front fest told me that they did not have twin beds in double room but put us in a family room where we turned the sofa into a sofa bed. There were some little welcoming touches upon checking in the hotel which included a free drink at the bar and a snack.

Dear Libon F., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good location. Clean and well equipped room.

Customer review rating 4.5/5

Carsten H. Business - 10/02/2020 Confirmed reviews ALL

"Unremarkable" and that is a good thing. I could sleep decently. I didn't have to struggle with facilities or getting around. Smooth and almost "like being at home" and that is how it should be.

Dear Carsten H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations
Customer review rating 4.5/5

Madelyn B. Couples - 10/02/2020 Confirmed reviews ALL

Our stay at the Novotel city was average, we found the staff to be unfriendly/ rude. At one stage we went down to the hotel bar to enjoy the complimentary drink that was offered. Not only was the staff behind the bar extremely rude but they served us wine that was undrinkable. We felt so uncomfortable we left without drinking and didn't return. As someone who stays with accor hotels frequently, this is the worst experience I have had to date with . the group and has left me extremely dissapointed.

Good Stay

Customer review rating 4.5/5

Ines C. Couples - 10/02/2020 Confirmed reviews ALL

Super friendly Very Clean Spacious room Very comfortable

Dear Ines C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Cleaning of the room not completed

Customer review rating 4.5/5

L.b. Business - 10/02/2020 Confirmed reviews ALL

Shampoos and shower gel of the previous visitor still open in the shower, Wraped paers not removed on the table No bottle of water

A very nice stay. Fast reception, very clean room and nice breakfast.

Customer review rating 4.5/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

I always feel very welcome.

Dear Lene I., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Well located and easily accessible

Customer review rating 4.5/5

Stefan Families - 08/02/2020 Confirmed reviews ALL

Comfortable, nice corner room

good stay & well located

Customer review rating 4.5/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

The only issue was a switch for light that was not properly fitted to its socket (impression of electric hazard).

Noisy, smelly and not enough amenities

Customer review rating 4.5/5

Stella T. Business - 04/02/2020 Confirmed reviews ALL

Dear Mr UYTTERHOEVEN, I was planning to write an email to you even before I received this evaluation form. I chose to stay at your hotel mainly because of the brand name. And I was definitely expecting more from a Novotel hotel. Firsty, the first night of my stay I didn't sleep well AT ALL, as the walls are super thin and I could hear both my neighbours loughing, talking, shuting doors, taking baths ALL NIGHT LONG. Eventually, I had to go and knock on their door to ask them to keep it down so I could sleep, because up until that point I would wake up suddenly from the noise every few minutes. Secondly, the toilet was stinking like it was a public restroom! I have never encountered this problem before in any hotel I have visited. It was seriously so bad that I would avoid getting into the toilet unless it was urgent! This was utterly annoying! Last but not least, the toiletries were so basic, only soap, shampoo and a shower gel for two people! It striked me that a hotel of your prestige would offer only these care products until I saw in the cleaner's cart that there were also body creams and conditioners. When I asked the cleaning lady why there was no conditioner or body cream in my room she said that they only provide these for the executive rooms and not the superior rooms... I found this at least unacceptable. So, with these in mind, no, I wouldn't come back to your hotel, nor would I reccommend it to anyone. I paid 220 euros a night for a hotel with no soundproofing, where I couldn't get a good night's sleep, with a smelly toilet, and with basic amenities! The only good thing about it was the location and breakfast was good. That's all. Otherwise, I am really disappointed by Novotel. Kind regards, Stella T.

Overall very good!

Customer review rating 4.5/5

Lisa Business - 03/02/2020 Confirmed reviews ALL

I was in Brussels for Business, the Service was good, as well as lunch, breakfast and snack. The room was spacious and clean. The layout of the room was a bit different and I´m not sure you could actually watch TV from the Best (I didn´t try).

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in brussels