Novotel Brussels City Centre Hotel 4 stars

Checked in online. Key to room still not ready Requested quite room, still not given one. Breakfast too expensive. Ate outside

Our time at the hotel was lovely. Very well located in Brussels and convenient to many of the sites to see, especially if visiting the Christmas Markets. The pillows were extremely uncomfortable and the bathroom door was a very odd setup, really not providing any privacy at all.

Good location, pleasant breakfast,but unfortunately bar staff seemed disorganised & seemed to ignore customers for several minutes.

Generally the stay was good, room comfortable but spoilt by service in new years Eve

The cleanliness of the room was nice. The staff who were in charge were helpful and quick response when I need help with my shower's sink. He quickly went to my room, checked it and make sure that it will be ok when I get back in the afternoon. The staff who assist me when I check in was ok. In my opinion, it's better if the person in charge not only 1 for the regular check in (exclude the priority check in) during the usual time for check in (around 3 PM). Because what I experienced the queues were quite took some times and the staff was also busy to answer the phones. My own room also wasn't ready yet although it was more than 3 PM although I made my booking in advance. I am not sure why this problem can happen since I never had this kind of experience with any other accor's hotel, although I know the staff in the check in counter try to do her best. When I was checking out, the staff in charge were excellent as he quickly printed out the invoice that I asked, informed me about my taxi, and make sure whether I had any feedback to tell. The overall experience was ok. The other feedback that I want to share...perhaps it would be nice if you could add a cloth hanger in the wall for jackets. Thank you.

friendly staff and clean hotel. little bid noice with the works next to it

It was a pleasure to stay in Novotel Brussels City Centre, as always. Great location, comfortable room and tasty breakfast is what it makes a great experience.

Bar/kitchen/waiting staff seemed to be one or two people. A crowd waiting to be served in bar. Room service I ordered fries and a dessert that woukd have been pre-made,,,, it took an hour to arrive! And the guy serving in tgd bar was tgd sand guy who delivered room service. I think you need more people in order to provide a good service that Novotel and Accor usually provide. Also at check. In tgd woman told me my room included breakfast,,,, it didn't, so I ended up paying more - this is just sloppy or she was trying to trick me into spending more money.

The staff was very friendly overall in the hotel. Room was clean and spacious. The location was great and we were able to walk everywhere we wanted to go.

Great location, nice hotel. Lovely swimming pool facilities.

Hi, I had a very bad experiences : - the parking which wad mentionned is not on site but about 400m far from the hotel, when I informed the staff (after a long flight and late evening), he was like it is not a big deal, why are you complaining (i had to turn around twice around the hotel and call them in order to ask for the parking) => booking was made thru app and it is just mentionned Parking. - the reception is very cold, first time i did not fill myself in Novotel, big empty hall, receptionist was like "i am buying a ticket in the metro.." - worst is coming : the room was underwork, I think maintenance came into the room and nobody clean it then, entrance was full of dirty dust and ciment coming from the ceiling. - when i checked out no body asked me if I passed a nice moment, so i did not give any feedback. - basic breakfast but smoked salmon not available... Regards,

Our recent experience at Novotel Brussels was fantastic. Our main reason for the trip was to celebrate my partner's birthday and the staff at Novotel did a wonderful job in assuring we had the best and most memorable experience during our stay! Clean and stylish rooms along with friendly and attentive staff helped our stay as enjoyable as possible! We will definitely be staying here on our next visit to Brussels!

Even with current construction going on in the area, this is a good hotel located just off Place Ste Catherine. It's a short walk to the Grand Place, yet a bit away from the throngs of tourists. There are many good restaurants in this area, plus several grocery stores. The hotel is modern, clean and well appointed. Each room has a mini-fridge and coffee/tea maker, so no need to pay for breakfast if you'd rather not. I shopped at the nearby grocery store for wine, yogurt, fruit, crackers and other "necessities" for my stay. Wifi was good, and the TV has a good variety of music channels to listen to. I stayed 9 nights and was very comfortable there. Everyone on the staff was kind and helpful. This is an excellent location if you come for the Christmas Markets. The hotel even put out an urn of Gluhwein (hot spiced wine) for guests each evening.

The entire staff is helpful and kind - in any of several languages! Despite the construction in Brussels, this is still a great location. It's a short walk to the Grand Place, the Bourse, the pedestrian shopping street, grocery stores, churches and museums. I stayed here for the Christmas markets, which are right outside the door. The hotel even provided an urn filled with Gluhwein (hot spiced wine) each evening for guests.

The only thing that was missing is toothbrush and toothpaste. The rest is superb and the room is comfortable enough