Novotel Brussels City Centre Hotel 4 stars

The first night we arrived and only had one towel between the two of us, nothing to dry our hands with and we also had no shower gel or shampoo. One night we were woken up in the early hours to 3 males in an altercation with the police also arriving. However I did feel the staff were friendly especially the breakfast staff and the reception staff who were there when we arrived.

Very nice and professional personal, the hotel and the rooms very clean. I am very happy that I chose Novotel Brussells City Center Hotel.

Spacious, modern room in a central location. Would definitely stay again!

It was all good

Good service, quiet rooms, central location - close to Metro.

The hotel was very accommodating. I requested a twin bed room when I checked in. The front fest told me that they did not have twin beds in double room but put us in a family room where we turned the sofa into a sofa bed. There were some little welcoming touches upon checking in the hotel which included a free drink at the bar and a snack.

"Unremarkable" and that is a good thing. I could sleep decently. I didn't have to struggle with facilities or getting around. Smooth and almost "like being at home" and that is how it should be.

Our stay at the Novotel city was average, we found the staff to be unfriendly/ rude. At one stage we went down to the hotel bar to enjoy the complimentary drink that was offered. Not only was the staff behind the bar extremely rude but they served us wine that was undrinkable. We felt so uncomfortable we left without drinking and didn't return. As someone who stays with accor hotels frequently, this is the worst experience I have had to date with . the group and has left me extremely dissapointed.

Super friendly Very Clean Spacious room Very comfortable

Shampoos and shower gel of the previous visitor still open in the shower, Wraped paers not removed on the table No bottle of water

I always feel very welcome.

Comfortable, nice corner room

The only issue was a switch for light that was not properly fitted to its socket (impression of electric hazard).

Dear Mr UYTTERHOEVEN, I was planning to write an email to you even before I received this evaluation form. I chose to stay at your hotel mainly because of the brand name. And I was definitely expecting more from a Novotel hotel. Firsty, the first night of my stay I didn't sleep well AT ALL, as the walls are super thin and I could hear both my neighbours loughing, talking, shuting doors, taking baths ALL NIGHT LONG. Eventually, I had to go and knock on their door to ask them to keep it down so I could sleep, because up until that point I would wake up suddenly from the noise every few minutes. Secondly, the toilet was stinking like it was a public restroom! I have never encountered this problem before in any hotel I have visited. It was seriously so bad that I would avoid getting into the toilet unless it was urgent! This was utterly annoying! Last but not least, the toiletries were so basic, only soap, shampoo and a shower gel for two people! It striked me that a hotel of your prestige would offer only these care products until I saw in the cleaner's cart that there were also body creams and conditioners. When I asked the cleaning lady why there was no conditioner or body cream in my room she said that they only provide these for the executive rooms and not the superior rooms... I found this at least unacceptable. So, with these in mind, no, I wouldn't come back to your hotel, nor would I reccommend it to anyone. I paid 220 euros a night for a hotel with no soundproofing, where I couldn't get a good night's sleep, with a smelly toilet, and with basic amenities! The only good thing about it was the location and breakfast was good. That's all. Otherwise, I am really disappointed by Novotel. Kind regards, Stella T.

I was in Brussels for Business, the Service was good, as well as lunch, breakfast and snack. The room was spacious and clean. The layout of the room was a bit different and I´m not sure you could actually watch TV from the Best (I didn´t try).