Novotel Brussels City Centre Hotel 4 stars

Very professional, clean and comfortable. Always a pleasure to stay there. The rooms are spacious and have all the amenities required for comfortable stay. I especially like the iron in the room, as it is really important for me to have it.

Your staff was nice and polite.

Friendliness, Quietness, peacefulness and comfort...a treasure!

The bed is comfortable, just walk for about 4 minutes to grand palace. The receptionist and customer service is really nice, i’ve mailed them that i travel with my 6 years and 8 years kids, and they just ask me to pay extra 10 euro and gave me the larger room. Overall is nice to be there!

Great location, close to any store (shopping, pharmacy, restaurants) you can imagine. Very clean, comfortable and spacious rooms with good front desk service.

The Novotel City Centre has all you need for a pleasant stay in Brussels. All old town locations are within walking distance, including excellent dining facilities. The rooms are nice and quiet, breakfast is plenty and excellent, and in case of poor weather conditions, there is always the little pool and the well equipped gym.

Checked in online. Key to room still not ready Requested quite room, still not given one. Breakfast too expensive. Ate outside

Our time at the hotel was lovely. Very well located in Brussels and convenient to many of the sites to see, especially if visiting the Christmas Markets. The pillows were extremely uncomfortable and the bathroom door was a very odd setup, really not providing any privacy at all.

Good location, pleasant breakfast,but unfortunately bar staff seemed disorganised & seemed to ignore customers for several minutes.

Generally the stay was good, room comfortable but spoilt by service in new years Eve

The cleanliness of the room was nice. The staff who were in charge were helpful and quick response when I need help with my shower's sink. He quickly went to my room, checked it and make sure that it will be ok when I get back in the afternoon. The staff who assist me when I check in was ok. In my opinion, it's better if the person in charge not only 1 for the regular check in (exclude the priority check in) during the usual time for check in (around 3 PM). Because what I experienced the queues were quite took some times and the staff was also busy to answer the phones. My own room also wasn't ready yet although it was more than 3 PM although I made my booking in advance. I am not sure why this problem can happen since I never had this kind of experience with any other accor's hotel, although I know the staff in the check in counter try to do her best. When I was checking out, the staff in charge were excellent as he quickly printed out the invoice that I asked, informed me about my taxi, and make sure whether I had any feedback to tell. The overall experience was ok. The other feedback that I want to share...perhaps it would be nice if you could add a cloth hanger in the wall for jackets. Thank you.

friendly staff and clean hotel. little bid noice with the works next to it

It was a pleasure to stay in Novotel Brussels City Centre, as always. Great location, comfortable room and tasty breakfast is what it makes a great experience.

Bar/kitchen/waiting staff seemed to be one or two people. A crowd waiting to be served in bar. Room service I ordered fries and a dessert that woukd have been pre-made,,,, it took an hour to arrive! And the guy serving in tgd bar was tgd sand guy who delivered room service. I think you need more people in order to provide a good service that Novotel and Accor usually provide. Also at check. In tgd woman told me my room included breakfast,,,, it didn't, so I ended up paying more - this is just sloppy or she was trying to trick me into spending more money.

The staff was very friendly overall in the hotel. Room was clean and spacious. The location was great and we were able to walk everywhere we wanted to go.