Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,598 reviews

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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,598 reviews

TripAdvisor Rating  4.2/5  3,810 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Delphine B. Business - Confirmed reviews ALL

noisy room (external noise during night not compatible with a well rest

Dear Delphine, We would like to thank you for this review about your recent experience in our hotel. We are glad that you found our breakfast to your liking, with our wide variety of options ranging from a full buffet to express offerings to suit our guests’ needs. Nonetheless, we understand that your rest was disturbed by noise from outside, and we sincerely apologize for the inconvenience this caused. Our central location does occasionally come with the vibrancy of city life, and we strive to minimize the impact on our guests. We recommend requesting a room on a higher floor with a view to the back of the hotel for a quieter experience upon your next stay. Finally, we are pleased that the hotel’s prime location was a highlight of your visit, allowing easy access to Brussels’ attractions and local cuisine. Our team takes great pride in our hotel’s position in the heart of the city. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Christelle A. Solo - Confirmed reviews ALL

Very good experience in this hotel. Breakfast with many choices, large and confortable executive room, kind staff, and small swimming pool (very well by the end of the day).

Dear Christelle, We would like to thank you for this review about your recent experience in our hotel. We are truly overjoyed to hear that your stay at our hotel left such a positive impression. We are delighted that you enjoyed the variety offered at breakfast, the comfort of your large executive room, the attentive service provided by our team, and the relaxing atmosphere of our swimming pool. It’s gratifying to know that our efforts to provide exceptional service and facilities are appreciated by our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Siven S. Families - Confirmed reviews ALL

Situation près de tout. Propre. Equipe gentille

Chère Siven, Merci d’avoir pris le temps de partager vos impressions avec nous. Nous sommes ravis que votre séjour au Novotel Brussels City Centre se soit si bien passé. Nous sommes enchantés que vous ayez apprécié la situation centrale de notre hôtel, permettant un accès facile aux nombreuses attractions de Bruxelles. Il est également gratifiant de savoir que la propreté de nos installations ait répondu à vos attentes et que notre équipe ait été à la hauteur de vos espérances, offrant un service chaleureux et attentionné. Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement, Marc UYTTERHOEVEN, Directeur général

Customer review rating 3.0/5

Veronique J. Families - Confirmed reviews ALL

Hôtel impersonnel. Kiosque d'accueil dédié aux membres premium mais ils prenaient les gens dans l'ordre sans s'en préoccuper. Un cadeau fait à l'enfant des gens qui s'enregistraient à côté de nous, mais pas à notre fille. Chambre bien, mais j'avais demandé à être loin de l'ascenseur et j'étais en face ! Piscine à 24°c le premier jour. Bref, pas du tout au niveau attendu.

Chère Veronique, Nous sommes navrés d’apprendre que certains aspects de votre séjour n’ont pas répondu à vos attentes. Nous comprenons que l’accueil réservé à nos hôtes premium doit être irréprochable et nous sommes désolés pour l’attente que vous avez pu rencontrer lors de votre arrivée. De plus, nous tenons à offrir à tous les enfants un souvenir agréable de leur séjour ; il semble qu’il y ait eu une omission avec votre fille pour laquelle nous vous présentons nos excuses les plus sincères. En ce qui concerne votre chambre, nous sommes peinés d’apprendre que la propreté n’était pas à la hauteur de nos standards habituels et que l’emplacement de votre chambre ne correspondait pas à votre demande initiale. Nous prenons note de vos remarques sur la température de la piscine et nous vous prions de nous excuser pour tout désagrément causé. Pour votre prochain séjour, nous espérons que vous pourrez pleinement apprécier notre emplacement privilégié au cœur de Bruxelles, qui permet de découvrir facilement la ville et ses environs. Ce serait un plaisir de vous revoir, Marc UYTTERHOEVEN, Directeur général

Customer review rating 4.5/5

Geoff B. Couples - Confirmed reviews ALL

The first night we were bothered by a red light flashing above the bed. We reported it next morning and it was resolved by the time we returned to the room later that day. Other than that we were very happy with our stay.

Dear Geoff, Thank you for taking the time to share your review. We are thrilled to hear that your stay at Novotel Brussels City Centre was enjoyable overall. We are pleased that you found your room to be spacious and comfortable. Providing our guests with a restful environment is a priority for us. Additionally, it is gratifying to know that our efforts to resolve the issue with the red light promptly met your expectations. However, we apologize for the inconvenience caused by the flashing light on the first night. Our aim is to provide a flawless experience, and we understand how important a peaceful night’s sleep is to our guests. Nonetheless, we are delighted that you appreciated our hotel’s prime location, nestled in the heart of Brussels with easy access to local attractions and dining options. Our team takes pride in offering a welcoming atmosphere and convenient amenities to enhance the stay of our valued guests like you. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,116 reviews 9.6/10 Location
  • 2,175 reviews 7.6/10 Room
  • 1,956 reviews 8.7/10 Service
  • 27 reviews 7.3/10 WiFi
  • 1,063 reviews 8.2/10 Breakfast
  • 840 reviews 7.8/10 Cleanliness
  • 368 reviews 6.7/10 Pool
  • 225 reviews 6.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.