Hotel des Colonies Brussels by Mercure 3 stars

Customer review rating (ALL Rating) 3.6/5 140 reviews

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Hotel des Colonies Brussels by Mercure - Image 1
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Rue des Croisades 6, 10, Saint Josse Ten Noode, 1210 BRUSSELS, Belgium

Description

Hotel extras

  • Hotel des Colonies is conveniently situated near Rogier Square in central Brussels.

  • Hotel des Colonies provides convenient access to public transport options.

  • The rooms at Hotel des Colonies are spacious and comfortable, perfect for a relaxing stay.

  • Hotel des Colonies is pet-friendly, welcoming guests traveling with their animals.

  • Hotel des Colonies boasts a charming historic ambiance.

Our accommodation(s)

Hotel location

Hotel des Colonies Brussels by Mercure

Rue des Croisades 6, 10, Saint Josse Ten Noode
1210 BRUSSELS
Belgium

GPS:50.85659, 4.357321

Telephone
Fax +32 2 205 17 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

The breakfast buffet at Hotel Siru offers a healthy start to your day with a variety of options. Enjoy fresh pastries, bread, cereals, fruits, and hot dishes, complemented by coffee, tea, and juices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  140 reviews

Customer review rating 1.0/5

Panagiota M. Business - Confirmed reviews ALL

had an awful night, the room stank of paint and was freezing cold, there was only a small plug-in heater which i could not leave on all night, the room had a connecting door with absolutely no sound proofing, the person next door walked in at 11:30 and spoke on the phone waking me up until past midnight and could hear him as if he was in my room, there was no phone to speak to reception, had to get up, get dressed and go downstairs, on my way up the key to the doors connecting the buildings did not work, had to go down to reception again, this happened twice and then got to my room exhausted well past after midnight.

Dear Panagiota, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations during this period of renovation. While we strive to maintain our usual standards, we recognize that temporary conditions may have impacted aspects like room facilities and communication systems. Our team remains available around the clock at the reception to address any immediate concerns guests may encounter. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, The Hotel Management Team

Customer review rating 2.0/5

John P. Business - Confirmed reviews ALL

The hotel room was a disappointment due to several shortcomings. The lighting throughout the room was extremely poor, making it difficult to feel comfortable or even accomplish basic tasks during the stay. To make matters worse, no water was provided in the room—an amenity expected as standard—and there were no additional amenities of any kind. The size of the room was uncomfortably small, compounding the sense of discomfort and constriction. Another major letdown was the color of the room/bathroom, which featured a black wall and black cupboards that felt depressing and contributed to an overall dreary atmosphere. The lighting in the room/bathroom was also insufficient, enhancing the sense of gloom and making personal care tasks challenging

Dear P., Thank you for taking the time to share your feedback. We appreciate your recognition of our central location near Rogier Square and Brussels-North Station, which remains one of our most valued assets for business travelers. However, we sincerely regret that your experience fell short in several areas during this transitional period of renovations. Our team strives to maintain comfort standards while upgrading facilities, and we regret any inconvenience caused by temporary room conditions. Please know we’ve shared your observations about in-room elements with our renovation planners to inform future improvements. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, The Hotel Management Team

Customer review rating 4.0/5

Jorge P. S. Business - Confirmed reviews ALL

Experience was good, the beds were comfortable and the room was clean. Just the reality is that the hotel is getting outdated. The shower walls are not well mounted and fall. Little framing work should take care of it.

Dear Jorge, We appreciate the time you took to write this review. We’re glad you found the beds comfortable and appreciated the cleanliness of your room during your business trip. However, we sincerely regret that some aspects of your stay didn’t meet expectations regarding bathroom conditions. Our maintenance team has been alerted to reinforce their preventive checks. We’re particularly pleased our central location served you well for exploring Brussels, and hope you felt supported by our team throughout your stay with us. We hope to welcome you back in the future. Kindest regards, The Hotel Management Team

Customer review rating 1.5/5

Flavie H. Business - Confirmed reviews ALL

Very old hotel, doesn’t look like the photos or any other Accor hotel. Couldn’t believe it was the right place where I had to stay

Dear Flavie, Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of our usual standards. Our team is currently implementing comprehensive renovations to elevate our facilities, which may temporarily affect certain aspects of our service delivery. Please know we remain fully available to address any immediate concerns through our 24-hour reception team, as we strive to maintain our commitment to guest comfort throughout this transitional period. We certainly hope that we can welcome you back again. Best regards, The Hotel Management Team

Customer review rating 2.0/5

Paul A. Couples - Confirmed reviews ALL

Whilst the hotel was clean, our room was cramped. Staying a week, we needed to live out of our suitcases, as there was no cupboard for clothes. Things we may have needed during the night, a bottle of water, glasses, medicines, cellphones, and a book, had to be put on the floor, as there was only one very small shelf close to the beds (totally occupied by the hotel telephone) to be shared by two. We even had to ask the concierge to close a third, fold-out bed that was in the room, just so that we could have a bit of space to move around. The hotel clearly saw better times.

Dear Paul, Thank you for taking the time to share your feedback. We appreciate your mention of our central location near Gare du Nord and the old city, which makes exploring Brussels convenient for our guests. However, we sincerely apologize that your experience fell short in some areas. We are happy to inform you that we are currently renovating the property to elevate our offerings; we acknowledge your feedback and will review it as we finalize our new layouts. Our staff remains available around the clock to promptly address any needs during stays. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, The Hotel Management Team

Other web-users rate our hotel

  • 714 reviews 9.6/10 Location
  • 964 reviews 5/10 Room
  • 491 reviews 7.9/10 Service
  • 31 reviews 5/10 WiFi
  • 349 reviews 5.3/10 Cleanliness
  • 255 reviews 7.2/10 Breakfast
  • 233 reviews 4.5/10 Vibe
  • 184 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.