Mercure Brussels Centre Rogier 4 stars

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your loyalty as an ALL Platinum member. Regarding your early check-in, we have a dedicated procedure for welcoming our VIP guests. Our housekeeping and reception teams are informed of VIP arrivals and always do their best to prioritize the preparation of these rooms. However, as our official check-out time is 11:00 a.m., we cannot always guarantee that a room will be available before our official check-in time. Our receptionist therefore invited you to return shortly before check-in, hoping your room would be ready by then. We are pleased that we were ultimately able to provide your room even earlier than expected. Concerning housekeeping during your stay, our hotel follows a "Skip the Clean" program as part of our environmental commitment. Guest rooms are cleaned upon request, and this information is displayed at the reception desk as well as next to each elevator. We are sorry if this was not clearly communicated during your check-in. We also recognize the importance of cleanliness and understand that the renovation work may have impacted your overall experience. Your comments are valuable and will help us continue improving both our communication and our service. We are pleased that you appreciated our convenient location, but we sincerely regret that your stay did not fully meet your expectations. Thank you once again for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience you expect from us. Kind regards, Marine G. Assistant Front Office Manager

Dear Miss C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our location, the comfort and cleanliness of your room, as well as our staff's service. Your feedback is precious to us. Best regards, Marine G Mercure Hotel Brussels Centre Rogier

Dear Ms V., Thank you for taking the time to share your detailed feedback with us. We are truly sorry to read that your stay did not meet your expectations and that several aspects of your experience were disappointing. We fully understand your frustration regarding the technical issues you encountered with the air conditioning, television, and Wi-Fi, as well as the condition of some areas of the hotel during your stay. We would also like to sincerely apologise for the issue with your assigned room. Being given access to a room that was not properly prepared and still contained personal belongings is not in line with our standards. Your feedback has been shared with our teams so that the necessary measures can be taken to prevent this from happening again. We are grateful for your kind words regarding our team. We are pleased that their willingness to assist you and do their best to accommodate you was appreciated despite the difficulties encountered. Regarding the renovation works, we would like to clarify that the main renovation projects have now been completed. The only remaining work concerns an area on the ground floor, which will become a new shared lounge and relaxation space with our neighbouring ibis Styles hotel. This new area is designed to offer our guests a more comfortable and welcoming place to relax. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with the experience you should have had. Kind regards, Mercure Hotel Team

Dear Ms Z., Thank you so much for your wonderful review and for awarding us a perfect score. Reading your comments truly made us smile. We are especially pleased to know that our receptionist was able to reassure and support you when you experienced difficulties with your credit card. Providing not only efficient service but also making our guests feel safe and cared for is exactly the kind of experience we strive to deliver every day. We are also delighted that you enjoyed your room, found the bed comfortable enough for a great night's sleep after the BTS concert, and appreciated the kindness and support of our entire team. Your compliments will certainly be shared with everyone—they will be thrilled to know they made such a positive impact on your stay. Thank you as well for your understanding regarding the remaining renovation work. We are pleased that it did not interfere with your experience. The main renovation works have now been completed, with only the finishing touches on a new shared lounge area remaining. We are excited to soon offer this additional space for our guests to relax and enjoy. It was a pleasure welcoming you to Brussels, and we sincerely hope to have the opportunity to welcome you back for another memorable stay. Kind regards, Mercure Hotel Brussels Centre Rogier Management Team

Dear Bart, Thank you for taking the time to share your feedback regarding your recent stay at Hotel des Colonies Brussels by Mercure. We appreciate your comments about our excellent and friendly staff, as they strive to provide the best service to all our guests. We acknowledge that the ongoing renovations may have impacted your experience, and we understand your preference for the renovated areas. We are committed to improving our facilities and ensuring that all areas meet our cleanliness standards. Your insights will be shared with our management team as we continue our efforts to enhance guest experiences. Thank you once again for your understanding and support. We look forward to welcoming you back in the future. Best regards, Hotel des Colonies Brussels by Mercure