Dear Bart F., Thank you for your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and the updates made to our rooms. Your insights into the bathroom facilities are invaluable, and we recognize the importance of ensuring that all aspects of our accommodations align in style and comfort. We are in the process of ongoing renovations and your suggestions will be taken into consideration as we continue to enhance our offerings. We truly appreciate your understanding and constructive remarks. Thank you once again for your review. We hope to welcome you back in the future for an even better experience. Kind regards, Mercure Brussels Centre Rogier

Hi Harmeet, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our friendly staff, convenient location, and comfortable beds. It’s great to know that everything met your expectations. If you ever need anything during your stay, don’t hesitate to reach out. We’re always here to help! Warm regards, Vincent - Manager Mercure Brussels Centre Rogier

Dear Kam W. M., Thank you for sharing your thoughts with us. I'm sorry to hear that your experience didn't meet your expectations, especially regarding the service and amenities in your room. We appreciate your feedback about the hair dryer socket and cleaning service, as it helps us improve. Regarding the lack of a fridge, we understand how that can be inconvenient, especially in warm weather. We hope you'll consider staying with us again in the future. Warm regards, Vincent - Manager Mercure Brussels Centre Rogier

Dear Lyang S. W., Thank you so much for taking the time to share your experience at Mercure Brussels Centre Rogier! I’m really glad to hear that you enjoyed your stay and found our location convenient. Being right next to the Rogier metro station certainly makes it easier for guests to explore Brussels! I appreciate your understanding regarding the ongoing renovations. We’re currently working hard to enhance our facilities for your future comfort, and it’s great to know that it didn’t significantly impact your overall experience. Our team takes pride in maintaining cleanliness and providing a cozy atmosphere, so I’m delighted to hear that you found your room newly designed and suitable for your needs. We hope to welcome you back soon, and perhaps you’ll get to experience even more improvements on your next visit! Best wishes, Vincent - Manager Mercure Brussels Centre Rogier

Dear Mike, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you had an enjoyable stay overall and that our team was helpful during your visit. We sincerely apologize for the inconvenience you experienced during your check-in. Unfortunately, we were understaffed that particular week as one of our team members was unexpectedly off sick. We fully understand your comment, and we are pleased to confirm that we now have two team members present during this period to ensure a smoother and more efficient service for our guests. We are also sorry about the water machine being out of order throughout your stay. We experienced some difficulties getting it repaired promptly as our supplier was on holiday. However, we are pleased to confirm that it will be fixed this week. In the meantime, we are providing infused water with fresh fruit as an alternative. Regarding breakfast, we apologize that the buffet was not fully ready at 7:00 am on Saturday. We understand that this was particularly inconvenient given your early departure. Thank you again for your constructive feedback and for your kind comments about our hotel and team. We hope to have the pleasure of welcoming you again in the future. Best regards, Marine G. Assistant Front Office Manager Ibis Styles Brussels Centre Rogier

Dear David, Thank you so much for your wonderful feedback! It was truly a pleasure to assist you during your stay, and I am very happy to hear that we were able to make things easier for you despite the issue you encountered at the neighbouring hotel. Your kind words mean a lot to me and to the whole team. We are also happy to see that you’ll be coming back next week. I’ll be replying to your email today as well. Thank you again for your trust and for taking the time to share your experience. We’ll be delighted to have you and your family with us again! See you soon, Marine G. Assistant Front Office Manager Mercure Brussels Centre Rogier

Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great experience during your stay with us. It’s fantastic to know that you found our service to be excellent and that you appreciated the value we strive to provide. I'm glad to hear that our location and room amenities met your expectations. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it’s lovely to read that you found them responsive and friendly. Our WhatsApp support is designed to make communication easier, and I'm pleased that you found it convenient. It's also great to hear that you were satisfied with the internet speed and air conditioning—both are important for a comfortable stay! Thank you for recommending us; we truly appreciate it and hope to welcome you back soon for another enjoyable visit. Best regards, Vincent - Manager Mercure Brussels Centre Rogier

Dear Engracia , Thank you for sharing your feedback regarding your recent stay at Mercure Brussels Centre Rogier. We are delighted to hear that you enjoyed our prime location and had a good overall experience during your visit. I appreciate your constructive observation regarding the housekeeping services. We take cleanliness very seriously and will certainly review your comments to ensure that our standards meet the expectations of our valued guests. It is wonderful to know that Andy and our other team member made a positive impression on you with their exceptional service. We strive to ensure that all guests feel welcomed and well taken care of during their stay. Thank you once again for your kind words. We look forward to the opportunity to welcome you back in the future. Best regards, Mercure Brussels Centre Rogier

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your loyalty as an ALL Platinum member. Regarding your early check-in, we have a dedicated procedure for welcoming our VIP guests. Our housekeeping and reception teams are informed of VIP arrivals and always do their best to prioritize the preparation of these rooms. However, as our official check-out time is 11:00 a.m., we cannot always guarantee that a room will be available before our official check-in time. Our receptionist therefore invited you to return shortly before check-in, hoping your room would be ready by then. We are pleased that we were ultimately able to provide your room even earlier than expected. Concerning housekeeping during your stay, our hotel follows a "Skip the Clean" program as part of our environmental commitment. Guest rooms are cleaned upon request, and this information is displayed at the reception desk as well as next to each elevator. We are sorry if this was not clearly communicated during your check-in. We also recognize the importance of cleanliness and understand that the renovation work may have impacted your overall experience. Your comments are valuable and will help us continue improving both our communication and our service. We are pleased that you appreciated our convenient location, but we sincerely regret that your stay did not fully meet your expectations. Thank you once again for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience you expect from us. Kind regards, Marine G. Assistant Front Office Manager

Dear Miss C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our location, the comfort and cleanliness of your room, as well as our staff's service. Your feedback is precious to us. Best regards, Marine G Mercure Hotel Brussels Centre Rogier

Dear Ms V., Thank you for taking the time to share your detailed feedback with us. We are truly sorry to read that your stay did not meet your expectations and that several aspects of your experience were disappointing. We fully understand your frustration regarding the technical issues you encountered with the air conditioning, television, and Wi-Fi, as well as the condition of some areas of the hotel during your stay. We would also like to sincerely apologise for the issue with your assigned room. Being given access to a room that was not properly prepared and still contained personal belongings is not in line with our standards. Your feedback has been shared with our teams so that the necessary measures can be taken to prevent this from happening again. We are grateful for your kind words regarding our team. We are pleased that their willingness to assist you and do their best to accommodate you was appreciated despite the difficulties encountered. Regarding the renovation works, we would like to clarify that the main renovation projects have now been completed. The only remaining work concerns an area on the ground floor, which will become a new shared lounge and relaxation space with our neighbouring ibis Styles hotel. This new area is designed to offer our guests a more comfortable and welcoming place to relax. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with the experience you should have had. Kind regards, Mercure Hotel Team

Dear Ms Z., Thank you so much for your wonderful review and for awarding us a perfect score. Reading your comments truly made us smile. We are especially pleased to know that our receptionist was able to reassure and support you when you experienced difficulties with your credit card. Providing not only efficient service but also making our guests feel safe and cared for is exactly the kind of experience we strive to deliver every day. We are also delighted that you enjoyed your room, found the bed comfortable enough for a great night's sleep after the BTS concert, and appreciated the kindness and support of our entire team. Your compliments will certainly be shared with everyone—they will be thrilled to know they made such a positive impact on your stay. Thank you as well for your understanding regarding the remaining renovation work. We are pleased that it did not interfere with your experience. The main renovation works have now been completed, with only the finishing touches on a new shared lounge area remaining. We are excited to soon offer this additional space for our guests to relax and enjoy. It was a pleasure welcoming you to Brussels, and we sincerely hope to have the opportunity to welcome you back for another memorable stay. Kind regards, Mercure Hotel Brussels Centre Rogier Management Team

Dear Bart, Thank you for taking the time to share your feedback regarding your recent stay at Hotel des Colonies Brussels by Mercure. We appreciate your comments about our excellent and friendly staff, as they strive to provide the best service to all our guests. We acknowledge that the ongoing renovations may have impacted your experience, and we understand your preference for the renovated areas. We are committed to improving our facilities and ensuring that all areas meet our cleanliness standards. Your insights will be shared with our management team as we continue our efforts to enhance guest experiences. Thank you once again for your understanding and support. We look forward to welcoming you back in the future. Best regards, Hotel des Colonies Brussels by Mercure

Dear Michael, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location. However, we regret to learn that the air conditioning did not meet your expectations. Your comments are valued as we continually strive to improve our services. Best regards, Hotel des Colonies Brussels by Mercure

Dear Rafael, Thank you for your feedback and your remarks regarding the air conditioning noise during your stay. We understand how important a peaceful environment is for our guests, and we regret that this aspect did not meet your expectations. Sincerely, Hotel des Colonies Brussels by Mercure

Dear Dipak, Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding room size and bathroom facilities. Your comments are valuable as we strive to enhance our guests' comfort during their stay. Best regards, Hotel des Colonies Brussels by Mercure

Dear Tiffany, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the spaciousness of your room and bathroom. It is particularly gratifying to know that our staff made a positive impression with their accommodating service. We strive to provide a welcoming atmosphere for all our guests, and your appreciation reinforces our commitment. We look forward to welcoming you back in the future. Best regards, Hotel des Colonies Brussels by Mercure

Dear P., Thank you for sharing your feedback regarding your recent stay. We regret to learn about the issues you encountered with noise and the door. We appreciate your comments as they help us improve our services. Your feedback is important to us. Best regards, Hotel des Colonies Brussels by Mercure

Dear Mustafa, I’m really sorry to hear about your experience during your stay. I understand how frustrating it must’ve been with the air conditioning and the lift not working. Your feedback about the room service and staff entering your room is also concerning. We take privacy very seriously and I assure you, this isn't the standard we aim for. We're currently undergoing renovations to enhance guest comfort, and I hope you'll consider giving us another chance in the future. Vincent - Manager Mercure Brussels Centre Rogier