ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 2,037 reviews

Best price
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ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
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rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,037 reviews

TripAdvisor Rating  3.7/5  3,615 reviews

Customer review rating 4.5/5

Elizabeth M. Couples - Confirmed reviews ALL

Nice stay helpful staff Pleasant room

Dear Elizabeth, Thank you for this great feedback of your recent stay. We are happy to know you had a great time during your visit. Our team is thrilled that their support and your room’s comfort made your stay enjoyable. Your kind words motivate us to keep delivering warm service. Lastly, our central setting near the Christmas markets is ideal for creating special memories, and we’re delighted it served your needs so well. We would love to welcome you back for another enjoyable stay. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Sophia S. B. A. Business - Confirmed reviews ALL

Very small and dark room, no refrigerator, no gym, no iron for clothes, very crowded breakfast and very slow service at the reception

Dear Sophia, Thank you for taking the time to share your feedback with us. We are glad to learn that your booking experience met your expectations. However, we sincerely apologize that your stay did not fully meet your standards. Your feedback regarding the room comfort and facilities has been noted, and we regret any inconvenience caused by the service delays. While our 24-hour reception ensures constant availability, we understand the importance of timely assistance and will address this with our team. Regarding check-in flexibility, our early check-in options are subject to availability to prepare rooms thoroughly, though we acknowledge your perspective on timing. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

We got robbed in this hotel. Will never use Ibis again

TripAdvisor rating 1.0/5

Daisy S TripAdvisor review

WE GOT ROBBED WHEN STAYING HERE! Our stay was extremely disappointing. Poor communication from staff meant we were waiting ages for our room. Once we got into our room, it wasn’t extremely clean, but okay. No hooks for coats. We went out in the evening and got back around 11, where we harassed by locals inside the hotel. My partner was assaulted and had his necklace stolen. We asked the staff for the cctv footage so we can show our insurance, but they did not help. Why was there no security at that time? This ruined our stay and is one of the worst places we have ever stayed at. We have never used Ibis before and probably never will again.

Dear Daisy, Thank you for taking the time to review your recent stay at our hotel. We regret the shortcomings you experienced. The safety incidents you described are unacceptable, and we’re working to enhance security measures. Your concerns about service delays and room standards have been escalated to ensure immediate improvements. While our team strives to assist with all requests, we acknowledge we fell short in supporting you effectively during this incident. We are reinforcing training to prevent future lapses in communication and guest support. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Diane S. Friends - Confirmed reviews ALL

I recently stayed here for the Christmas Markets with 3 of my friends. We had a twin room and 2 x double (single rooms). Price wise, was very reasonable for the twin room but or the single rooms it was expensive (€390 for 3 nights each) so check all the supplements before booking. Hotel is extremely well placed and very comfortable. Breakfast is an option but there is a lot of choices to eat out and about (even a macdonalds if thats what you want). Staff are very friendly and helpful and I would definitely stay here again.

Dear Diane, Thank you for your detailed feedback. It was a pleasure to welcome you and your friends during your festive stay. We appreciate you choosing our hotel for such a special occasion. We’re delighted you found our twin rooms to offer good value and enjoyed our central location near the Christmas markets. Our team takes pride in providing friendly service, so your kind words about the staff mean a lot. That said, we regret any confusion around the pricing structure and supplements for single rooms. Our rates vary based on seasonal demand and room type, which we aim to communicate clearly during the booking process. Nonetheless, we’re thrilled you appreciated the variety of nearby dining options and found our breakfast convenient. Being steps from Brussels’ main attractions makes it easy for guests to explore, especially during lively events like the markets. We would love to welcome you back for another enjoyable stay. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Annette D. Families - Confirmed reviews ALL

Compared to other Ibis hotels this one has a nice spacious entrance with bar and fauteuils. Very friendly people at the reception.

Dear Annette, We appreciate your kind review of your recent stay with us. We’re delighted you appreciated our welcoming lobby area with its spacious layout and comfortable seating near the bar. It’s wonderful that our reception team made such a positive impression during your family stay. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,332 reviews 9.7/10 Location
  • 2,599 reviews 4.5/10 Room
  • 1,660 reviews 8.4/10 Service
  • 74 reviews 4.1/10 WiFi
  • 1,802 reviews 2.7/10 Comfort
  • 883 reviews 6.6/10 Cleanliness
  • 832 reviews 8.1/10 Breakfast
  • 72 reviews 3.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.