ibis Brussels City Centre

Stayed here for one night, the room itself was fine, had everything we needed although the bathroom was the smallest I’ve seen in a hotel and due to the positioning of the toilet roll holder you have to sit at an angle. It was clean and the bed was comfortable, the WiFi worked and the location was great. The only thing I didn’t really like about this hotel was the fact that there’s a bar and after waiting 10 minutes for service and no one coming we asked the receptionist who said he would come and help us once he’d finished with his next check in, a coach load more people then arrived and he proceeded to help them whilst we sat waiting another 25 minutes. I went back up to the desk, he could clearly see me waiting and knew why I was there and proceeded to help more people who had just arrived despite the fact we’d now been waiting over half an hour. When I questioned this he just shrugged and was quite rude! It then took at least another 5 minutes for him to come over. We had free drinks vouchers because we have status with the brand, but if you cannot deliver what is promised to earn people’s loyalty then don’t offer it in the first place. This experience with the staff blighted my stay and for this reason I wouldn’t return to this particular hotel.

Amazing staff, central location, car park is right next door to the hotel. Lots of places to walk around the hotel. Lots of small restaurants, famous fries shops and things to do. Small little town. Very friendly staff and I can still remember David. I forgot the other names. But everyone at reception and bar were nice.

The hotel is so perfectly located. Everything is at end in no time around it. I appreciated the helpful and kind personnel and the good and complete offer of the breakfast buffet. Bed was very comfortable and the room, even if a bit tiny, offered a very nice view on S.te Catherine church and it was silent at night. A small fridge in the room would be a useful plus. And maybe the corridors' moquette and some common spaces would take advantage of some refreshing renovation. Overall I enjoy my stay. It's my third time along the years and I liked it. Thank you. Flavio

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Stayed here for 3 nights. Located close to bars, restaurants and the Grand Place. Less than 15 minutes walk from Central Station. The staff are very helpful, check-in was simple and the hotel is very clean. The only criticism that can be made is the thin mattress toppers kept moving which was very annoying. Would be much better with just a good mattress. Apart from that, you won't find a better value hotel in Brussels city centre.