ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,024 reviews

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ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
ibis Brussels City Centre - Image 3
ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,024 reviews

TripAdvisor Rating  3.5/5  3,585 reviews

very well located

Customer review rating 4.5/5

Nelly Y. Business - Confirmed reviews ALL

polite staff, quick service

Dear Nelly, Thank you very much for your kind review. We are thrilled that you found our hotel's location convenient, right in the heart of Brussels and just a short stroll from the Grand Place and shopping areas, while also being accessible to public transport. It is rewarding to hear that you found our staff courteous and the service prompt, reflecting our commitment to guest satisfaction. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

great location

Customer review rating 4.5/5

Monika Business - Confirmed reviews ALL

very friendly staff, excellent location, good value for money

Dear Monika, We would like to thank you for this review about your recent experience in our hotel. It is heartening to know that your overall experience with us was enjoyable. We are thrilled that our team's friendliness and our establishment's strong value proposition met your expectations. Our staff strives to provide a welcoming atmosphere and we're glad this resonated with you. However, we acknowledge your comments regarding the Wi-Fi speed and breakfast offerings. While we ensure the connection quality is consistent throughout the hotel, we understand that there is always room for improvement. Similarly, our commitment to guest satisfaction includes providing a diverse range of breakfast options, and we take note of your preference for healthier choices and better coffee. We appreciate your suggestions as it helps us to enhance our services. Nonetheless, we are pleased that our central location contributed positively to your stay. Nestled in the heart of Brussels, our hotel is indeed an ideal base for exploring the city's vibrant fish market, shopping areas, and iconic landmarks such as the Grand Place. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Tiny room

Customer review rating 3.5/5

L F. Friends - Confirmed reviews ALL

Felt like a caravan. Very small room. Clean and bed was good enough to get an ok night sleep. You get very little for £250 to be honest. No frills here!

Dear F., We would like to thank you for this review about your recent experience in our hotel. We are pleased that the cleanliness of your room and the comfort of the bed provided you with a satisfactory night's sleep. These aspects are fundamental to us, and we strive to maintain them consistently for all our guests. However, we apologize that the size of the room and the absence of certain amenities did not meet your expectations. At ibis Brussels City Centre, we aim to offer a streamlined experience that prioritizes essential comforts within the urban heart of Brussels. We understand that some guests may expect additional features, and we regret any inconvenience caused. Furthermore, we are sorry to hear about the difficulties you faced during the booking process. Your feedback is important to us, and we will look into improving our communication and procedures to prevent such occurrences in the future. Finally, we recognize that the absence of a welcome gift was a disappointment, and we will take this into consideration as we evaluate our services. We hope you were able to appreciate our hotel's prime location in the heart of Brussels, close to many attractions and convenient public transportation options. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Unremarkable stay... ie all good, nothing really to complain about. Had a pleasant and relaxing stay.

Customer review rating 4.0/5

Mike K. Business - Confirmed reviews ALL

Not too much to say really - the room was fine. Bathroom is a little cramped - but I managed. I did have to re-assemble the soap dispenser in the shower - the cartridge was not fitted correctly. My main disappointment is the absence of a bar. Having to walk to the Novotel for a drink in the evening was not ideal.

Dear Mike, Thank you for taking the time to share your review. We are delighted that you had a pleasant and relaxing stay at our hotel. It is our highest priority to provide a comfortable and stress-free experience for our guests. However, we note your comments regarding the bathroom size and the soap dispenser issue. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We also understand your disappointment with the absence of a bar within the hotel and the desire for more variety in our breakfast offerings. While our hotel does not feature an in-house bar, we do offer a selection of drinks in our lounge area. Additionally, we aim to provide a satisfying breakfast experience with a variety of options, and we will consider your suggestions for enhancing our breakfast menu. We hope you managed to take advantage of our central location, just a stone's throw from the Grand Place and the vibrant fish market, which offers an array of bars and restaurants for your evening enjoyment. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 0.5/5

Paulson Families - Confirmed reviews ALL

Bad behaviour staffs, unhygienic room we found cockroach in room

Dear Guest, Thank you for taking the time to share your feedback. We were concerned to read about the issues you encountered during your stay, particularly with the room's hygiene and the unwelcome presence of a pest. We strive to provide a clean and comfortable environment for all our guests, and it seems we fell short of this commitment in your case. We take such feedback seriously and will address it promptly with our housekeeping team. Regarding the air-conditioning and heating system, we apologize for any inconvenience you may have experienced. Our rooms have individually adjustable climate control, though we transition between heating and cooling seasonally for efficiency and environmental considerations. We regret if this caused any discomfort. We also understand that the quality of our food and beverages did not meet your expectations. We offer a diverse breakfast buffet and strive to cater to various tastes and dietary needs, including options for those with specific allergies. We will review your comments with our culinary team to see where improvements can be made. Finally, it is disheartening to hear that our staff's behaviour did not reflect the high standards we aim to uphold. We value every guest, and it is disappointing to learn that we did not convey this effectively to you. We will ensure our team receives your feedback as part of our ongoing efforts to enhance our service. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,186 reviews 9.6/10 Location
  • 2,507 reviews 4.4/10 Room
  • 1,601 reviews 8.4/10 Service
  • 38 reviews 7.4/10 WiFi
  • 1,748 reviews 2.9/10 Comfort
  • 826 reviews 7.4/10 Breakfast
  • 801 reviews 6.1/10 Cleanliness
  • 324 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.