Dear Craig, We appreciate you letting us know about your recent visit. We are delighted that you found our location so convenient and our team so welcoming. It is great to know that you appreciated the cleanliness of your room and enjoyed our breakfast buffet with its warm and cold selections. That said, we are sorry that the size of your room did not fully meet your expectations. Our standard rooms average 14m², and we understand that for some guests this can feel a bit snug. Nonetheless, we are glad you left with a positive impression of our staff and the overall experience. Our team takes real pride in making every guest feel at home. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Ségolène Bouvier, General Manager

Dear Imane, Many thanks for sharing your review. We are delighted that you found our reception team kind and professional, especially the young woman who stood out during your stay. It is also great to know that your room felt spacious and clean, with all the amenities you needed for a comfortable family visit. Our hotel sits right in the heart of Brussels, just steps from the Grand Place, and we hope you were able to enjoy the vibrant neighbourhood during your trip. We all look forward to seeing you again in the future. Best regards, Ségolène Bouvier, General Manager

Cher Arnaud, Merci pour cet aimable commentaire ! Nous sommes ravis que vous ayez trouvé notre emplacement bien situé, en plein cœur de Bruxelles. Votre satisfaction nous conforte dans notre volonté d’offrir un cadre agréable et pratique à nos hôtes. Nous sommes également heureux que votre séjour professionnel se soit déroulé sans accroc et que vous ayez attribué la note maximale à notre établissement ainsi qu’au programme de fidélité ALL. Nous serions enchantés de vous recevoir à nouveau très prochainement. Cordialement, Ségolène Bouvier, General Manager

Dear David, We are delighted that you found our team so pleasant and welcoming throughout your stay. The lady in the red polo shirt at breakfast will be thrilled to know she made such a positive impression on you and your partner. We are also glad you appreciated the cleanliness of your room and how smoothly everything went, from your online booking right through to your departure. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Ségolène Bouvier, General Manager

Dear Grace, Thank you for taking the time to share your feedback with us. We are pleased that our central location, just steps from the Grand Place and the vibrant shopping area, worked well for your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the upkeep of your room have been noted, and we regret that we missed the mark in this regard. Our housekeeping team services each room daily, and all bathrooms were renovated as recently as May and June 2025, so the condition you describe is unusual. We would have been happy to address any concerns on the spot had we been made aware. Our team is always available at reception to make things right. Nonetheless, we hope you were able to appreciate the lively surroundings and the convenience of being so close to public transport and Brussels’ key attractions. We hope to welcome you again in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Robert, We appreciate your candid feedback; thank you. We are glad you found our hotel well suited for a short business trip to Brussels. Our central location makes it easy to reach meetings and enjoy the city, and we are pleased that this added value to your stay. That said, we are sorry that the internet speed did not meet your expectations. We provide free Wi-Fi with good quality across the entire hotel, and our team is always ready to help with any connection concerns on the spot. We look forward to having the opportunity to welcome you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Lorraine, Thank you for letting us know your impressions. We are delighted that you found our location so convenient and your stay so comfortable. Our team takes real pride in offering a warm welcome and helpful service, so it means a lot to us that you felt well looked after. We are especially pleased that our central spot, just steps from the Grand Place and the vibrant streets around Rue Neuve, made your family trip even more enjoyable. The entire team looks forward to welcoming you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Jennifer, Thank you for taking the time to review your recent stay. We are delighted that you and your friend had such a great stay with us. Our central spot made it easy to explore the city, and we are glad you found everything just a short walk away. Even so, we are sorry the room felt a little dated. All our bathrooms were fully renovated in spring 2025, and we are pleased you noticed the fresh look. We also understand that finding a twin setup was a challenge. Our twin rooms do have single beds that can be separated, and our team is always happy to help with bedding preferences when you book. Nonetheless, your smooth booking experience and the spaciousness of your room made us smile. It is rewarding to know you would recommend both our hotel and the loyalty programme so highly. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Ségolène Bouvier, General Manager

Dear Anthony, We appreciate your candid feedback; thank you. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms average 14m² and follow the typical ibis layout, designed to make city stays compact and functional. For future visits, you may find our Superior rooms more comfortable, as they include extra amenities such as coffee and tea facilities and slippers. We also regret the difficulties you encountered with the internet connection. Complimentary WiFi is available throughout the hotel and our reception team is always on hand to assist with any connectivity issues. The same applies to room allocation: our team is happy to help find a setup that best suits your needs. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Ségolène Bouvier, General Manager

Dear Charles, We appreciate you sharing your comments with us. We are glad that our team supported you well during your stay. However, we regret that you found our location less convenient for your needs. Our central position near the Grand Place is ideal for city exploration, though it may not suit every traveller. Nonetheless, we appreciate your honest feedback and we are happy your overall experience was positive. We hope to be able to welcome you again. Best regards, Ségolène Bouvier, General Manager

Dear Guilherme, We really appreciate this positive review of your recent visit. We are delighted that you found our team so friendly and welcoming. It is great that our central location worked well for your couple’s trip, and we are glad you appreciated the hotel’s facilities and the cleanliness of your room. We would love to have you return in the future. All the best, Ségolène Bouvier, General Manager

Dear Charlotte, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that you found the accommodation less relaxing than anticipated. Our rooms measure 14m² on average and were renovated in 2015, with all bathrooms refreshed in May and June of 2025. We are also sorry that you were disturbed by sounds from neighbouring rooms and the corridors. For guests seeking a quieter environment, we recommend requesting a room on the courtyard side, which offers a calmer atmosphere. We have taken note of your concern regarding the billing matter. We have already taken the necessary steps to regularize the situation, and we apologize for the inconvenience this caused. We hope to be able to welcome you back for an improved stay. Kind regards, Ségolène Bouvier, General Manager

Dear Jeganissen, We thank you for taking the time to provide us with your feedback. We are delighted that you found our location fantastic and so close to the Grand Place. It is great that our reception team made you feel welcome and that Nathalie took such good care of you during your stay. She will be touched to hear your kind words. We are glad you appreciated the convenience of being steps away from Brussels’ most iconic sites, right in the heart of the city. It would be a pleasure to welcome you back on a future occasion. Kind regards, Ségolène Bouvier, General Manager

Dear Dennis, Thank you for your valuable feedback. We are delighted that you found our breakfast stellar and valued the key-card lift security. That said, we are sorry that the room dimensions surprised you. Our standard rooms measure 14m², in line with the ibis brand, and your feedback on clearer communication is noted. We also regret that the value for money and loyalty experience did not fully meet your expectations. Nonetheless, it is reassuring that our safety measures stood out as a positive point during your stay. We all look forward to welcoming you back in the future! Best regards, Ségolène Bouvier, General Manager

Dear Charmaine, Thank you for letting us know your impressions. We are thrilled that you found your room larger than expected and appreciated its clean, modern feel. Our team is also glad you enjoyed the comfort of our Sweet Bed bedding and found our grab-and-go food selection convenient during your stay with friends. We hope you were able to take advantage of our central location, just steps from the Grand Place and the vibrant local bars and restaurants. We all look forward to seeing you again in the future. Best regards, Ségolène Bouvier, General Manager

Dear Raid, Thank you very much for your kind feedback. We are thrilled that our central location made your business trip so easy, putting you within walking steps of everything you needed. Our reception team truly values your recognition, and it means a lot that you took a moment to mention them. We are glad their warm welcome left such a positive impression. We also appreciate your enthusiasm for the ALL loyalty programme, it is great to know you find it worthwhile. We look forward to welcoming you back on a future occasion. Best wishes, Ségolène Bouvier, General Manager

Dear m., It was a pleasure to receive this great review. We are delighted that you found your stay so comfortable and that our central location suited your plans so well. Our team takes great pride in keeping the hotel clean and welcoming, so it is wonderful to know you appreciated this. We are also pleased you enjoyed our lovely breakfast buffet, with its warm and cold selection to start the day right. The entire team looks forward to seeing you again in the future. Kind regards, Ségolène Bouvier, General Manager

Dear Alfredo S., Thank you for choosing our hotel and for sharing your review. We are pleased that your check-in went smoothly and that invoicing was handled properly. We also value your feedback about our grab and go service in the lobby, and we are glad the checkout process was seamless for you. However, we are sorry that the breakfast options did not fully meet your expectations. Our buffet includes a healthy corner with fruit, yoghurt, and berries, and we will keep your remarks about more variety and additional coffee machines in mind. Nonetheless, we are delighted that you found your room quiet and that our central location, right near the Grand Place and metro links, made your business trip comfortable. We hope that you will return on a future occasion. All the best, Ségolène Bouvier, General Manager

Dear Alison W., Thank you for taking the time to review your recent stay. We are glad you found our location convenient and your room functional for your needs. We are also pleased that you noticed the overall cleanliness met a good standard. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our housekeeping team cleans every room daily and our bathrooms were fully renovated last year, so we regret that you spotted some dust in the corners and found the bedside tables not up to scratch. Our front desk is always available to address these rare oversights on the spot. We also understand that the street sounds disturbed your rest, and we appreciate you bringing this to our attention. For future visits, our courtyard-facing rooms offer a quieter setting and we always have earplugs at reception. Nonetheless, we are happy that your stay felt mostly spotless and that our central spot right by the Grand Place worked out well for you. We hope you were able to appreciate the lively neighbourhood with its bars, restaurants and shops just steps from the hotel. We hope that we may be able to welcome you back. Best wishes, Ségolène Bouvier, General Manager