Dear Jonathan, Thank you for positively reviewing your visit. Our team made you both feel warmly welcomed, and we are happy you enjoyed the comfort of your bedroom. We are touched that you would suggest our hotel to other travellers. We would love to welcome you back on many more occasions. Best wishes, Ségolène Bouvier, General Manager

Dear Marc, Thank you for taking the time to share your thoughts with us. We are glad you enjoyed the convenience of our early check-in service. We are also pleased that you found our location handy, just a short stroll from Brussels Central Station. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the air conditioning was not functioning during your visit. Each guest can adjust their room temperature individually, though we deactivate the heating function in late spring and the cooling function in winter. We are also sorry for the shortcomings you encountered in the bathroom. All our bathrooms were renovated in May and June 2025, and our team is always available to help with any concerns on site. We have noted your comment about the Wi-Fi speed as well. Nonetheless, we are delighted that your overall impression of our hotel was a positive one. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Ségolène Bouvier, General Manager

Dear Caiphus, We appreciate you sharing your comments with us. We are delighted that you had a lovely and enjoyable stay at our hotel. Our team takes great pride in offering a warm welcome, and we are glad you felt well looked after throughout your visit. That said, we are sorry that the bathroom layout did not fully meet your expectations. All our bathrooms were renovated in May and June 2025 and feature a compact design of around 2m² to 2.5m², with a shower in every room. Nonetheless, we hope you were able to appreciate our central location, right in the heart of Brussels, just steps from the Grand Place and surrounded by shops, bars and restaurants. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Ségolène Bouvier, General Manager

Dear Antti, We thank you for taking the time to provide us with your feedback. We are delighted that you found our team friendly and your room clean and comfortable. Our hotel takes pride in offering a good night’s rest, and it is great that the bed met your expectations. That said, we are sorry that the bathroom felt a bit compact. All our bathrooms were renovated in May and June 2025, and we designed them to make the most of the available space. Nonetheless, we are glad you appreciated our central location and found the price fair for what we offer. We hope you were able to explore the Grand Place and the lively neighbourhood just steps from our door. We all hope to welcome you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Neil, Thank you for choosing us and for sharing your review. We are delighted you found our central location so convenient for exploring the city. It is great that you also valued the cleanliness of our hotel and the warm welcome from our team. That said, we are sorry the internet speed fell short of your expectations. Our free Wi-Fi covers the entire hotel and the connection quality is reliable, so we hope this was a one-off hiccup. Our reception team is always happy to help if the signal ever needs a boost. Nonetheless, we are pleased you felt the price offered excellent value and that you would choose to stay with us again. Knowing you plan to return is the best compliment we could receive. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Ségolène Bouvier, General Manager

Dear Colin, We thank you for taking the time to provide us with your feedback. We are glad you found our hotel easy to locate and well placed for exploring Brussels. Even so, we note your comment about the room feeling a bit compact. Our standard rooms measure around 14m², which suits most city centre stays, and we are sorry if this felt snug on this occasion. Nonetheless, we are delighted that your stay was comfortable and that you left satisfied overall. Our team always aims to make every visit as smooth and enjoyable as yours. We hope to be able to welcome you again. Best regards, Ségolène Bouvier, General Manager

Dear Lars, We appreciate your candid feedback; thank you. We are delighted that you found our team warm and helpful during your business stay. We also note that your room felt a bit compact. Our standard rooms measure around 14m², and we are always happy to help find the most comfortable arrangement for you. Nonetheless, our central location made a great impression, and we are glad it suited your trip so well. We hope to welcome you back for an improved experience in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Paul, We appreciate you sharing your comments with us. We are glad you appreciated our central location and found the price to be good value for a European capital. That said, we are sorry that the WiFi did not fully meet your expectations. Our connection covers the entire hotel, and our reception team is always happy to help sort any connectivity issues on the spot. Finally, we are pleased that our breakfast buffet caught your eye. It features a warm and cold selection with fresh pastries, scrambled eggs, sausages, and a healthy corner with oats and muesli, so we hope you might try it on a future visit. Thank you again; it would be a pleasure to welcome you back. Best regards, Ségolène Bouvier, General Manager

Dear D., Thank you for sharing such a valuable review. We are glad you enjoyed your stay with us overall. However, we are sorry that the size of your room felt a little tight. Our standard rooms measure 14m² on average, which is typical for ibis hotels in city centres. We also regret that you experienced some trouble with the internet connection. Our team is always available at reception to help sort out any connectivity issues during your visit. We hope you were able to take advantage of our central location, just steps from the Grand Place and close to the metro, buses, and trams. We hope to welcome you back for an improved experience in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Byron, We are delighted that you found your stay comfortable and that our team provided excellent service. Our hotel sits right in the heart of Brussels, just steps from the Grand Place and the lively shopping area, so we are glad it served you well for your family trip. We all hope to welcome you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Rony, We are thrilled that you found your stay at ibis Brussels City Centre to be the best Ibis experience you have had. Our team at the front desk takes real pride in making every guest feel welcome, and we are delighted they made such a positive impression on you. We are equally glad you appreciated our prime location, right in the heart of Brussels, just steps from the Grand Place and the vibrant streets around the fish market and shopping area. We hope that you will return for another excellent experience. Best wishes, Ségolène Bouvier, General Manager

Dear Joshua, Thank you very much for your kind feedback. We are glad you enjoyed our central spot, close to the sights and handy for the trains. Our team takes pride in offering a warm welcome, and we are happy you found your room neat and inviting. We truly value your recommendation. We would love to welcome you back on many more occasions. Best wishes, Ségolène Bouvier, General Manager

Dear Iain, Thank you for your positive feedback. We are delighted that our team made your late changes so easy. It is great to hear they managed everything smoothly and without any fuss. Our staff genuinely enjoy helping guests adapt their plans, so your words mean a lot to us. We are also pleased you found the whole process painless, which is exactly the experience we aim for every time. We all hope to welcome you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Laura, We appreciate your thoughtful review. We are thrilled that our central location made your family trip so enjoyable. Being right in the heart of Brussels, just steps from the Grand Place and the shopping area, makes exploring the city wonderfully easy. Our team is delighted that you found them kind and always smiling. We truly believe a warm welcome sets the tone for a memorable stay. We hope you will return for a memorable stay. Best wishes, Ségolène Bouvier, General Manager

Dear Steven K., We thank you for taking the time to provide us with your feedback. We are glad your stay felt comfortable and hassle-free. Even so, we are sorry about the compact bathroom and the unstable WiFi connection. Our team is always on hand to help resolve any issues during your visit. Nonetheless, we are pleased you enjoyed an otherwise smooth experience at our centrally located hotel. We hope to have the pleasure of seeing you on a future visit. Best regards, Ségolène Bouvier, General Manager

Dear John, Thank you for sharing such a valuable review. We are delighted that you found our staff friendly and helpful, and that our reception facilities made a great first impression. Our team works hard to create a warm welcome, so it means a lot that you felt well looked after right from the start. That said, we are sorry that the bathroom felt a bit compact for your comfort. Our bathrooms measure around 2 to 2.5 m² and were all renovated last year to make the most of the space. We also note your comment about the pillow and regret that you missed having an extra one. Our reception team is always happy to provide additional pillows on request. Nonetheless, we are glad that your room met your expectations overall and that our central location made it easy for you to explore Brussels. Finally, we appreciate you choosing to book directly via our website, and we hope your family trip brought you lovely moments in the city. We hope that we have the pleasure of welcoming you back in the future. Best regards, Ségolène Bouvier, General Manager

Dear Bethany, We appreciate you bringing your concerns to our attention. We are delighted that our team made such a positive impression on you throughout your stay. However, we are truly sorry to hear that several aspects of your experience did not meet your expectations. The compact layout of our rooms is typical of ibis properties in city-centre locations, and we understand it can feel restrictive when travelling with luggage. Safes are available free of charge at reception for your valuables. We also regret that your breakfast was not up to standard, both in terms of the interaction you described and the replenishment of certain items. Our buffet is designed to offer a wide range of hot and cold options, including scrambled eggs, sausages, pastries, cheeses, and a healthy corner, and our team should ensure everything stays well stocked throughout service. The connection speed you encountered is unusual, as we provide free high-quality WiFi across the entire hotel. We are also sorry that the overall value did not feel right on this occasion. Nonetheless, your loyalty as an Accor member and your positive memories of a previous ibis stay mean a great deal to us. We hope to see you again in the future. Kind regards, Ségolène Bouvier, General Manager

Dear Srecko, It was a pleasure to receive your kind feedback. We are delighted that you found our service excellent and our team so attentive. It means a lot to us that our reception staff made such a positive impression on your business trip. We are also glad you appreciated the cleanliness of your room and the timely manner in which our housekeeping team took care of everything. Our central location, right in the heart of Brussels, is something we are proud of, and we are happy it served you well during your stay. We hope that you will stay with us again many more times in the future. Best wishes, Ségolène Bouvier, General Manager