Dear Umit u., Thank you for reviewing your visit to our hotel. It is wonderful to know that our reception team made you feel welcome, and that Frida stood out during your visit. Having a friendly face at the front desk can truly shape a pleasant arrival. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms follow the standard ibis layout with an open wardrobe concept rather than enclosed cupboards, and we understand this design may not suit everyone, particularly for extended stays. We also regret that the coffee at breakfast left you dissatisfied; our buffet offers espresso and cappuccino machines alongside a full beverage selection, and our bar team is always happy to prepare a fresh alternative if the machine option is not to your taste. Nonetheless, we are glad you appreciated our central spot in the heart of Brussels. Being steps away from the Grand Place and surrounded by shops, restaurants, and excellent public transport links makes it easy to explore the city at your own pace. We hope that we can welcome you back in the future. Kindest regards, Ségolène Bouvier, General Manager

Dear Roberto A., Thank you for sharing such a valuable review. We are delighted that you found our location so convenient for exploring the city. Our team loved welcoming you and it means a lot that you found them friendly throughout your stay. We are also glad you enjoyed the comfort of your room and that booking via the Eurostar package worked well for you. We hope you managed to take full advantage of our proximity to the Grand Place and the vibrant restaurants and shops right on our doorstep. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Ségolène Bouvier, General Manager

Dear Ronan M., We thank you for taking the time to provide us with your feedback. We are delighted that you found our hotel to be great value and that our location worked so well for your trip with friends. It is lovely to hear that our team made a positive impression, especially the lady who helped you find shorts. We will be sure to pass along your kind words. Even so, we are sorry the bar was not open during your stay. Our bar is normally available for guests, and we regret that it was not accessible on this occasion. Nonetheless, we are glad your overall experience left you satisfied and that you would recommend us to your friends and family. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Anja S., Thank you for writing a review. We are delighted that your check-in was smooth and that our receptionist made you feel welcome right away. Our team is glad you found your room clean and comfortable, and that you enjoyed a lovely view of the church from your window. It means a lot to us that you slept well in our Ibis Sweet Bed. We are also pleased that booking on our website was straightforward and that you received your confirmation without delay. Our central location, just steps from the Grand Place, makes it easy to explore everything Brussels has to offer. Best regards, Ségolène Bouvier, General Manager

Dear Anna, Thank you very much for this kind review. We are grateful that you found the rooms clean and appreciated our central spot in the heart of Brussels. Our team is glad everything went smoothly from arrival to departure and that you enjoyed a hassle-free experience. It is also great that you valued your Accor ALL membership during your stay at ibis Brussels City Centre. The entire team looks forward to welcoming you back in the future. Best wishes, Ségolène Bouvier, General Manager

Dear Jill, We appreciate you bringing your concerns to our attention. We are pleased that you found both our central location and your check-in experience to be highlights of your visit. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team works to provide welcoming service and comfortable accommodation, and we regret that the size of your room and the level of assistance from certain team members left you disappointed. We also note your feedback regarding the check-out and overall experience. Nonetheless, it is encouraging that you appreciated being so close to the key sights and attractions in Brussels. We look forward to welcoming you back for an improved experience. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Michael, Thank you for taking the time to share your feedback. We’re thrilled your family enjoyed our central location and found your room comfortable during the summer heat. Our team takes pride in maintaining clean spaces and ensuring smooth check-in processes for our ALL members. It’s wonderful you appreciated the climate control features - our adjustable AC system helps guests personalize their comfort. We value loyal Classic members like you and will share your praise with our staff who helped make your stay pleasant. We hope that you will stay with us again many more times in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Iain, It was a pleasure to receive your kind feedback. We’re delighted your business stay met expectations with our convenient central location near key transport links. Our team appreciates you choosing our hotel through the ALL App and values your Silver loyalty status. The calm atmosphere during this busy period reflects our commitment to creating productive environments for corporate travelers. We look forward to seeing you again. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Elaine, Many thanks for sharing your review. We’re delighted you appreciated your room’s comfort and found our renovated bathroom amenities to your liking. It’s wonderful to know our climate control system helped you stay comfortable, and that our breakfast selection offered good variety during your stay with friends. Your perfect recommendation score truly motivates our team to keep delivering memorable city-center experiences. We look forward to welcoming you back. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Akshay G., Your feedback matters to us. We appreciate your recognition of our central location, which provides easy access to Brussels’ main attractions and transport links. However, we sincerely apologize that your experience fell short in several areas. We regret the shortcomings you encountered with room conditions and cleanliness standards. Our team ensures daily housekeeping unless guests opt out via door notifications, and we will reinforce this protocol. Regarding sustainability, our Green Key certification reflects genuine environmental commitments while maintaining essential comforts, your feedback helps us refine this balance. We take note of your concerns about value and remain committed to offering competitive rates aligned with our service quality. We hope to welcome you back for an improved stay in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Amanda, We really appreciate your feedback. We’re delighted your family appreciated the tranquility of your room and found our signature bedding to your liking. It’s wonderful to hear our team made such a positive impression and that our breakfast buffet became a highlight of your mornings. However, we sincerely regret some aspects of your arrival process fell short of expectations. Please know our reception remains available 24/7 to assist with any access needs, particularly during late-night entries when our security protocols activate. Lastly, we’re thrilled our central location near Grand Place and public transport hubs contributed to your Brussels experience. The combination of urban convenience and quiet courtyard-facing rooms makes us particularly proud. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Marc UYTTERHOEVEN, General Manager

Dear Amy, We appreciate your kind review. We’re delighted your experience matched the vibrant energy we strive to create. It’s wonderful our central yet peaceful setting provided the ideal base for your Brussels exploration. Being steps away from major attractions while offering respite from crowds perfectly aligns with our vision for accessible city stays. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for letting us know how satisfied you were with your recent stay. We’re thrilled you found our central location ideal for exploring Brussels’ vibrant heart. It’s wonderful to know our air-conditioned rooms provided comfort during the heat wave, and that you appreciated having essential amenities at hand. Being steps from cultural landmarks, dining spots, and transport links aligns perfectly with our aim to offer both convenience and connection to the city’s pulse. We look forward to welcoming you back on a future trip. Best regards, Marc UYTTERHOEVEN, General Manager

Dear Stephen, We appreciate you sharing your comments with us. We’re delighted our team made your check-in smooth and left you with a positive first impression through their attentive service. That said, we regret your room’s condition didn’t fully meet your expectations. While our bathrooms underwent complete renovations in mid-2025, we’ll review your feedback about maintenance standards with our housekeeping team. Finally, our central location near Grand Place and major transport links remains ideal for exploring Brussels. We trust this convenience added value to your city experience. We would love to have you return in the future. Kindest regards, Marc UYTTERHOEVEN, General Manager

Dear Carolina, Many thanks for sharing your review. We are thrilled to hear you had a great stay with us. Our team takes pride in providing a welcoming environment, and we’re delighted you found your room comfortable for your family trip. That said, we regret any inconvenience you experienced with access and connectivity during your stay. Our reception is available 24/7 to assist with any needs, and we’re always here to help make your arrival as smooth as possible. Nonetheless, we’re glad our central location added convenience to your Brussels visit, allowing you to explore the city with ease. We look forward to welcoming you back for another excellent experience with us. Kind regards, Marc UYTTERHOEVEN, General Manager