Good hotel which met expectations. Service and room were good, but bathrooms were very outdated and felt like they were from the 1980's.

- too small rooms (especially for 2 persons) - no WC brush (why?)

Dusty room, broken bed sheets, very worn towels, smelly corridors. Clearly below average of what any IBIS hotel offers. The location is great and stuff was nice.

...alles ok

A stay 3 years in the making. But a compassionate and understanding staff and management made it happen. FINALLY. Everyone from front desk, to back office, to housekeeping, to bar and restaurant were happy and helpful and professional. Totally worry-free.

Great location for Brussels centre. Easy walk to Grand Place and close to lots of restaurants, and still a nice quiet location. Rooms are comfortable, however they are basic being small with no coffee facilities. More of a well decorated Ibis Budget than the usual Ibis. Very comfortable bed, very clean and helpful staff as well. Also a shame having to pay to leave luggage in a locker when late check-out was not available. Not something I have had to do at any other Accor hotels, even prior to silver or gold status.

The AC would not work, I went down to the receptionist right after checking in to have him check it out. He came to look at it, I mentioned how it had a service “wrench” symbol flashing on it which clearly means it needs maintenance. However, he just said this is how it’s supposed to operate and just told me to deal with it. He did confirm he has other rooms available, so it wasn’t that he could not move me to another room. For some reason, he was persistent that this is now the AC is supposed to flash and that everything is ok.. making me having to spend the night in a room that I was sweating all night in. Not good customer service at all, would like someone to get in contact with me.

Think about a stay after 10 hours flight from US for layover only one night stay in Brussels due to we are tired and house keeping knock your door 3 times in the morning and say I need to clean room. What kind of cleaning after 1 nght stay ? It is 'disaster' .. After that situation informin FO about issue and their pain english only enoughh to offer comp drin in lobby .. That situation is unacceptable

The surrounding area is full of eatery outlets and close to main square attractions. I am an Accor Club Gold member and was told that i got an upgraded room when I enquired. The room was facing St Catherine Church although I requested for a front or city view. The room was adequate in size but the toilet/bath room was narrow and small even for an Asian. Overall was an okay experience.....just quite curious with the police presence at the front of the Hotel throughout duration of my stay, I wonder why?! The breakfast area seems to be lack of table & chairs for guests to have their meals, something the Hotel should do something about.

Missing basic facility like a bottle of water and tea/coffee maker. I have seen these two facilities even any budget hotels. Expect Accor group to provide these basic facilities. Also restaurant need some more ala carte menues

very friendly staff, excellent location, good service, very clean, basic but good room. Nevertheless gigantic works in the nearby neighborhood I did not have any noise problems. So a to the point hotel, worth a four star rating

Excellent Team at IBIS Brussels City Centre especially the Front Office Staff - Martina; Celine & Lisa. And not to forget the barmen - Pascale. Very helpful and professional staff. The stay was very comfortable. Little concerns about the cleanliness of the room and washroom.

As I used to while staying in Ibis hotels it was nice stay, but what is different here is the reception staff experience, They were very professional and helpful! Adding luggage locker to hotel services was unique and I liked it! Hotel is too close to city centre and Brussels central train station surrounded by many markets, shopping centres and restaurants! I can recommend it Brussels visitors!

Everything was ok, the hotel is very clean and is located very close to Gare Centrale and to city center. I recommend this hotel to everyone. The breackfast was delicious and variate, including traditional waffels.

The location was great. The staff was really friendly and helpful . Our room had nice view to the Saint Catherine cathedral. The bathroom could have been bigger but in general it was a very good staying !!!