ibis Brussels City Centre Hotel 3 stars

Hi, I usually stay at Accor hotels for my business trips. I arrived in Brussels last Monday 9AM from Asia and totally jet-lagged. I couldn't get a room before 2PM in the afternoon. In the night, I had different conference-call planned and I could only attend the first one because of a non-working WiFi!! This caused big losses in my work planning and business development. The WiFi stopped working on all my devices. I ran to the reception in the morning to get it solved. It went fine for an hour and then started again and again. During my whole 3 days of stay at your hotel, I had planned several conf-meetings that I had to cancel! Receptionists were trying to help but there was nothing they could do. It's totally unacceptable to have such a poor internet service. It couldn't connect on my Android, iOS and Windows devices. On the other hand when I wanted to extend my stay from 2 to 3 nights I have been told the rate would be similar to as yesterday's, so around 163€. Then when I paid it was actually 186€. It's unbelievable to provide such inaccurate information. Moreover, I have noticed that I have only been credited of reward points for my 2 first nights, and the third one magically disappeared of my bookings in my account. Whenever I go abroad on business trips I try finding Accor Hotel to get a minimum standard but from this experience I have been really disappointed and will look at other groups. A working WiFi is the minimum I'm asking when I pay 500€ for 3 nights to make internet conf-calls when I'm on a business trip. Sorry for being so upset it's nothing against you but at least it might prevent other people from being in my situation in your hotels. I really hope to hear back from you about this on my email: si… Regards, Simon

As usual the check in is fast , the breakfast is excellent. However this time is exceptionally good as the room was decorated to celebrate my anniversary celebration. Thank you team Ibis Brussels for the great arrangement!

I used the hotel for business and booked a room as well as a meeting room for a few days. The hotel is ideally located and offers many advantages. The staff is friendly, helpful and keen to make things easy for you. I was nicely surprised and would book again without hesitation

Location was ok, close to metro stations. The room was very basic but ok. The only issue is that it was cold when I first arrived. I had to set up the aircon very high for the temperature to adjust. I also had to turn the heating in the bathroom as it was freezing. There were no English channels on TV, which was not great. The staff was helpful. The lift was not very easy to operate and it took a long time to come. It was also annoying I had to go back to my room and get money to pay for breakfast when I arrived and found out it was not included in my stay. It would have been great to pay for it upon checkout to save me time. The breakfast was overpriced and there was limited space to sit down. I sat down at a dirty table.

Great location, friendly staff and rich breakfast. However I didn't like the too small bathroom.