ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 2,065 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,065 reviews

Customer review rating 3.5/5

Clement H. Business - Confirmed reviews ALL

The mattress is small and too soft, the shower is small to fit easily. Rest is standard.

Dear Clement, Thank you for taking the time to share your thoughts with us. We are delighted to hear that your overall experience with us was positive. However, we sincerely regret that certain aspects of your stay fell short of your expectations. Our team continuously strives to maintain comfort standards, and your insights are invaluable for ongoing improvements. Please know that our mattresses are designed to cater to a variety of preferences, but we understand that comfort is subjective and will take your comments into consideration. Nonetheless, we hope our central location allowed you to explore Brussels effortlessly, with key attractions and transport links just moments away. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Layth A. Friends - Confirmed reviews ALL

Staff very welcoming. Hotel was clean. Breakfast had excellent choice. And there was a great snack and drink store.

Dear Layth, We really appreciate this positive review of your recent visit. We are thrilled your experience at ibis Brussels City Centre met your expectations. Our team takes pride in providing welcoming service, and we’re delighted you felt well taken care of. It’s also wonderful you enjoyed the varied breakfast selection, we strive to cater to all tastes with fresh and diverse options. It would be a pleasure to welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.0/5

Jomaleen A. Couples - Confirmed reviews ALL

The location was superb. However, the service of the night reception attendant during our stay was awful. We came in the first night asking if we ca request for extra pillow because the room only came in with 2 pillows. Without checking anywhere, she flat out responded nothing is available. We went to the room finding out the air conditioning unit was not working. We called the reception and was advised because it is winter it is not working, makes sense. So we asked for a fan, and were advised to open the windows. It was very uncomfortable having to sleep with the windows opened, it is very cold and noisy. When the windows are closed, it is very hot. So it wasn’t really a very comfortable sleep. The following night, we came in like we were ghost. The same attendant not even acknowledging us, but we’ve seen how lovely she greets other guests including their pets. I don’t know if that attendant has beef with us Asians, but it was very rude. Please ensure your front of the house are trained and coached properly.

Customer review rating 1.5/5

James H. Couples - Confirmed reviews ALL

This hotel really shouldn’t be an Ibis, it should be an Ibis Budget. The rooms are tiny and the en-suites are even tinier. The showers aren’t even 600x600 - at 6ft4” I couldn’t fit in them. The windows have chain window restrictors which weren’t fastened which as a building inspector horrifies me. The sound insulation was terrible. Could hear every time someone used the bathroom in either room and could hear everything outside the room. The only positives were lovely staff and a decent breakfast - however no one was checking rooms at breakfast and people were walking in boasting at the fact that they hadn’t paid when we both paid in full. Would I return!? No!! Would I recommend it!? No!

Customer review rating 3.0/5

Oleg Z. Z. Business - Confirmed reviews ALL

There was hair on my towel and on my bed. The lifts are very slow and I had to wait for them 10m at peak hour.

Other web-users rate our hotel

  • 2,287 reviews 9.7/10 Location
  • 2,547 reviews 4.5/10 Room
  • 1,678 reviews 8.4/10 Service
  • 71 reviews 3.9/10 WiFi
  • 1,764 reviews 2.6/10 Comfort
  • 876 reviews 6.7/10 Cleanliness
  • 842 reviews 8.1/10 Breakfast
  • 70 reviews 3.9/10 Bar

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