ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 2,053 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,053 reviews

TripAdvisor Rating  3.8/5  4,319 reviews

Customer review rating 5.0/5

Thomas A. M. Business - Confirmed reviews ALL

The hotel is well-located, with sufficient amenities, helpful staff and a good breakfast selection.

Customer review rating 4.5/5

Samir S. Business - Confirmed reviews ALL

The cleanliness, service, and cooperation of the hotel staff were excellent.

Dear Samir, Thank you for your positive feedback. We’re thrilled you had a pleasant experience. Our team takes pride in maintaining high standards, and your acknowledgment of their helpfulness means a lot. However, we’re sorry for the access challenges mentioned. Our 24-hour reception ensures assistance is always available when needed. We’re also glad the central location served your needs, placing you near key transport links and Brussels’ landmarks. We all look forward to the pleasure of welcoming you back. Our kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Gabor D. Friends - Confirmed reviews ALL

The location of the place is very good, close to the center. The room itself is smaller than you think. The room might have been originally built for one big bed, however it had now twin beds - which made my heads uncomfortable, as the electrical outlet was under my pillow - which is also a dangerous placing. The room was very cold - there was an airconditioning system on the wall, however it did not provide hot air when we turned it on. There is a small heating system within the bathroom, but it is insufficient for the whole room - and it works only for maximum 15 minutes. The water was flowing out somewhere under the toilet. The breakfast was great. There is no "bar" in the hotel, however you can buy some drink or biscuits in a small inside shop, which is good.

Dear Gabor, Thank you for sharing your feedback about your recent stay. We are delighted to know you found our central location convenient and enjoyed the breakfast offerings. However, we sincerely regret that some aspects of your stay did not meet your expectations. Our team is committed to addressing concerns about room comfort promptly and would have been happy to assist with any immediate needs. Regarding the heating system, the air conditioning units are designed for individual temperature adjustments, though seasonal settings might limit their heating capability during certain periods. The electrical outlet placement mentioned is noted for review, as guest safety and comfort are our priorities. Nonetheless, we are glad our breakfast met your satisfaction and appreciate your mention of the shop’s convenience. Your insights are invaluable as we continually strive to enhance our services. We hope to have the occasion to welcome you back in the near future. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Armand K. Families - Confirmed reviews ALL

The location was good and the staff were friendly and helpful.

Dear Armand, It was a pleasure to receive your kind feedback. We’re delighted to hear you appreciated our prime location in the heart of Brussels and found our team welcoming. Your feedback motivates us to maintain our high standards. It’s rewarding to know our central position made exploring the city convenient for your family. We hope this contributed to memorable moments during your stay. We would love to welcome you back on many more occasions. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Rahul G. Families - Confirmed reviews ALL

For experiencing the winter market the hotel is the best location. Not to far from the main train station and just next door to the main markets.

Dear Rahul, Thank you for this review. We are delighted that our central location contributed to your enjoyable family visit to the winter markets. Being steps from key attractions and transport links is something we take pride in offering our guests. Still, we sincerely regret that certain aspects of your stay fell short of your expectations. We continually work to enhance our facilities and services, including evaluating connectivity improvements and accessibility considerations. Our renovated bathrooms are designed with modern efficiency in mind, though we acknowledge that individual comfort needs can vary. It was a pleasure to read your kind words about our team’s service and your positive experience with our loyalty program. We hope to welcome your family back for another memorable Brussels adventure in the future. We look forward to welcoming you back for another memorable experience. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,306 reviews 9.7/10 Location
  • 2,561 reviews 4.5/10 Room
  • 1,673 reviews 8.4/10 Service
  • 72 reviews 4.1/10 WiFi
  • 1,781 reviews 2.6/10 Comfort
  • 878 reviews 6.7/10 Cleanliness
  • 834 reviews 8.1/10 Breakfast
  • 72 reviews 4.1/10 Bar

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