ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 2,038 reviews

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ibis Brussels City Centre - Image 1
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rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,038 reviews

TripAdvisor Rating  3.7/5  3,613 reviews

Customer review rating 5.0/5

Ozal A. Families - Confirmed reviews ALL

One moment I don’t like, don’t give toothbrush for free

Dear Ozal, Thank you for this high rating. We’re pleased you enjoyed our clean facilities and central position near major transport links. While we regret any oversight in amenities provision, our staff is always ready to assist with special requests. Our team hopes the breakfast variety and prime location contributed positively to your Brussels experience. We look forward to welcoming you for another pleasant stay. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Aldo D. M. T. Couples - Confirmed reviews ALL

Súper small rooms I did not like it :(

Dear Aldo D., Thank you for taking the time to share your review. We’re pleased to read you appreciated our central location during your stay. That said, we regret the room dimensions and additional charges affected your experience. Our team remains available around the clock to address any concerns during stays. We hope you managed to explore Brussels’ historic center near our hotel. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 1.0/5

Radwan E. O. Solo - Confirmed reviews ALL

The room was extremely cold, and the washroom was even worse. The air conditioning was barely functioning. I had to reach out to the front desk both nights of my stay, and although they reset the system each time, it only helped for a few hours before the room became too cold again. The mattress was uncomfortable, it was just a mattress topper on a rigid base, and the bed bottom was falling apart. The room felt old and poorly maintained, and the cleanliness was, at best, borderline. Overall, I would not recommend this property or stay here again. While the location is very central, it doesn’t make up for the poor experience.

Dear O., Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations during your stay. Our team regrets the challenges you encountered with room climate control and bathroom conditions. Our 24-hour reception team is always available to assist with individual temperature adjustments within the ±3°C range permitted by our system. We acknowledge your feedback about the housekeeping standards and have reinforced our protocols to maintain consistent quality. We appreciate that our manager had the opportunity to speak with you at check-out and offer a gesture of goodwill for the inconvenience you experienced, which was exacerbated by an exceptional issue with our heating system. While we appreciate your loyalty as an ALL Accor member, we regret we couldn’t provide the value you expected. Please know your comfort remains our priority. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Shaun R. Business - Confirmed reviews ALL

Very positive. Good rooms breakfast was a little busy but otherwise excellent.

Dear Shaun, We appreciate your kind feedback. We’re delighted our team’s efficiency stood out during your business stay and that you found your room comfortable. That said, we regret the breakfast service felt rushed during peak hours. Our express breakfast option in the bar remains available for time-sensitive mornings. Finally, we hope you appreciated our central location near Grand Place and major transport links during your Brussels visit. We look forward to welcoming you back on a future occasion. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Dora K. Business - Confirmed reviews ALL

I have extended my business stay with two more nights. When I checked in on the first day, I was told that the breakfast was not included in the reservation for the whole stay, however on the third night it had turned out that it had been included. When we were going to have breakfast after the 4th night we were told that we had to pay for the breakfast because we were not entitled to. So I skipped breakfast for 2 days when I was entitled to, and had to pay extra fee when I was told that the breakfast was settled and part of the service. This was not a pleasant experience.

Dear Dora, Thank you very much for your feedback. We appreciate your kind remarks about our central location and the service provided by our team members. That said, we regret the miscommunication regarding your breakfast entitlements during different stages of your stay. Our reception team is always available to clarify meal inclusions upon request, and we’ve reinforced this protocol to prevent future misunderstandings. If you have any further concerns or need assistance, please do not hesitate to contact us by email to h1… We do hope to welcome you back in the future. All the best, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,318 reviews 9.7/10 Location
  • 2,571 reviews 4.6/10 Room
  • 1,655 reviews 8.4/10 Service
  • 72 reviews 4.3/10 WiFi
  • 1,797 reviews 2.9/10 Comfort
  • 870 reviews 6.8/10 Cleanliness
  • 824 reviews 8.1/10 Breakfast
  • 193 reviews 5.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.