ibis Brussels City Centre Hotel 3 stars

The room was claustrophobic, the bathroom as too small, was difficult to move inside, opening the shower the water spilled on the floor and entered in the room. While the staff has been always efficient and professional. The hotel (the structure) is very old, needs modernization. The price for each day , it was excessive compared of any kind of comfort.

All was as a expected and the service was good.

I enjoyed my experience in the Ibis hotel. It was clean room, the staff was helpfull. Everything was good.

The room was clean and small, as expected for european hotels. Bathroom was a bit tight. Location was close to the Grand Palace, about 10 mins walk. Great value hotel.

As I used to while staying in Ibis hotels it was nice stay, but what is different here is the reception staff experience, They were very professional and helpful! Adding luggage locker to hotel services was unique and I liked it! Hotel is too close to city centre and Brussels central train station surrounded by many markets, shopping centres and restaurants! I can recommend it Brussels visitors!

Helpful pleasant staff, excellent location

Nice location, great breakfast, nice rooms. Pretty much clean, in general. The staff is really friendly. It is a bit overpriced.

Great hotel, good breakfast, great localization (5 min. walking from the center and metro stations close by). A great choice quality-price value. However, I encountered here a problem which I never had in any other hotel, a staff member said to me, after I asked them to keep my luggage there for a couple of hours after check-out: "You can leave your luggage there (in a room). We have no luggage tags, if you decide to leave it here it's your responsibility, there are lockers but they are paid and all are taken". So, if somehow another person decides to take my luggage, there is no control nor identification. You literally take a risk on your own by leaving the bags there, if they get stolen or someone mistakenly thinks it's theirs, it's gone. I don't ever wanna take this risk again and didn't expect this from an Accor hotel. This is a lack of common sense from the management team/responsible, mind you that normally a hotel offers to keep luggage in exchange for the check-out delay, as in order to compensate guests and help them enjoy their visit until they effectively leave. It works for both sides and I think it's a huge stumble on the part of this hotel how it deals with their guests' luggage.

It was fine. Beds comfortable, but room was a little noisy with window open for air. Shower room was a bit small compared to my usual Ibis experience - more like Ibis Budget.

Pleasant stay overall very satisfied with my stay

very comfortable, great room, great staff and super breakfast

I stayed for 6 nights with my husband as I was working in Brussels all week. The hotel is fine. Rooms would benefit from a small fridge & better toiletries. Also more pillows & better storage. Breakfast could easily be improved although it is “ok” right now. Staff very welcoming & pleasant.

Enjoyed a great stay in a fantastic location. Staff were very helpful and friendly

I had a nice stay at the hotel ibis city centre. I go regularly to Brussels for business reason. In general, I stay one or 2 nights. I like this hotel, since it is quite well located, close to 2 railway stations and the city centre of Brussels. The place Sainte Catherine is also very nice. The employees of the hotel are efficient and the breakfast very good.

Staff helpful room comfortable breakfast plentiful and tasty