Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 4,032 reviews

Best price
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Novotel York Centre - Image 1
Novotel York Centre - Image 2
Novotel York Centre - Image 3
Novotel York Centre - Image 4
Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre-book 30 minute slot

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 queen size bed and a sofa

Photo out of - Superior room with 1 queen size bed and a sofa

Choose comfort and space. A spacious room with a Queensize bed (160x200cm), en-suite bath or shower, sofa bed, flexible work area, 55'' LCD TV, free WiFi, hairdryer and tea/coffee facilities. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Enjoy comfort in our family room with Queensize bed (160x200cm) & convertible sofa (to 2 single sofa-beds 70x190cm); en-suite bath or shower, complimentary WiFi, 55'' LCD TV, hairdryer, iron, safe and tea/coffee. 2 adults/2 children or 3 adults/1 child

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Spacious room with two single beds (80cmx200cm) and a sofa, en-suite bath or shower, free WiFi, 55'' LCD TV, hairdryer, iron, laptop safe and tea/coffee facilities. Up to 3 people. If you need an accessible room please request this on booking comments

Max. number of persons
3

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy all of our Superior room features, plus a Nespresso coffee machine, extra bathroom amenities and bathrobe & slippers. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Our deluxe rooms give you enhanced comfort and include Queensize bed (160x200cm), 55 flat-screen TV, free WiFi, mini-fridge, Nespresso coffee machine, ironing facilities, bathrobe, toiletries and slippers.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy a renovated spacious and beautifully designed Junior suite. It offers unparalleled facilities: Queensize bed (160x200cm), laptop safe, mini-fridge, hairdryer, Nespresso Coffee Machine, 2 x 55 inch TV, desk and ensuite bathroom.

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • 146 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Sports and leisure

Bike rack facilities

  • On site

Boat excursions

  • Nearby

Boat excursions

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7

  • Parking pricing: 18.5 GBP 18.5 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Photo out of - RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
Arvind Kasireddy
Capacity
130
Accessibility
Accessible service
YO10 4FD York, United Kingdom
Telephone +44 1904 611660
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,032 reviews

Customer review rating 4.5/5

Theres H. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Dave C. Friends - Confirmed reviews ALL

Dear Dave, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and comfort of your room, as well as the service provided by our reception staff. Best regards, Nadiia

Customer review rating 5.0/5

Pauline W. Couples - Confirmed reviews ALL

Dear Pauline, Thank you for your kind feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our location convenient and that our staff met your expectations with their professionalism and helpfulness. We look forward to welcoming you back in the future. Best regards, Nadiia

Customer review rating 4.0/5

Vin K. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Elliott N. Couples - Confirmed reviews ALL

Dear Elliott, Thank you for your kind words regarding your stay at Novotel York Centre. We are delighted to hear that you found our hotel comfortable and appreciated the decor and maintenance of our rooms. Your feedback is greatly valued. Looking forward to seeing you again. Goodbye, Tashi, Novotel York Centre

Customer review rating 4.5/5

Dave C. Friends - Confirmed reviews ALL

Stayed for the night for a Gig at the Barbican. Clean and comfortable room. Great reception staff.

Dear Dave, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and comfort of your room, as well as the service provided by our reception staff. Best regards, Nadiia

Customer review rating 5.0/5

Pauline W. Couples - Confirmed reviews ALL

Staff so professional and helpful

Dear Pauline, Thank you for your kind feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our location convenient and that our staff met your expectations with their professionalism and helpfulness. We look forward to welcoming you back in the future. Best regards, Nadiia

Customer review rating 4.0/5

Vin K. Families - Confirmed reviews ALL

Overall, we had a very pleasant and comfortable stay. The room had everything we needed, although there were some signs of ageing, particularly in the bathroom, which could benefit from more modern fittings. The water pressure in the basin was poor, there were signs of mould around the shower, and some of the paintwork looked rather untidy, with paint extending onto areas where it shouldn’t have been. The media centre fittings in the room also felt rather dated. With most devices now connecting wirelessly, the old VDU connections seem somewhat unnecessary. Speaking of wireless connections, the Wi-Fi was probably one of the most frustrating aspects of our stay. The connection was unreliable, particularly on the 2.4 GHz network, and really needs improving. On a positive note, providing complimentary water and milk in the room was a lovely touch, as was the good selection of teas and coffees. Perhaps a few hot chocolate sachets could be included too? One disappointment was the lack of dressing gowns for guests wishing to use the swimming pool. We raised this with Kai, the General Manager, but unfortunately received no response. We were also told at reception that hiring gowns would cost £15 per person, which would have been £60 for the four of us. This seemed rather excessive, particularly for a short visit to the pool. The food, however, was very good. The breakfast selection was plentiful and varied, and we really couldn’t have asked for much more. Having a guaranteed parking space was another real bonus and something we appreciated. Finally, I must compliment the staff. Everyone we encountered was polite, friendly and helpful, which made our stay all the more enjoyable. Overall, we thoroughly enjoyed our stay and would happily return. The points I’ve raised are relatively minor in the grand scheme of things, but addressing them would make a noticeable difference and turn what was a good stay into a great one.

Customer review rating 5.0/5

Elliott N. Couples - Confirmed reviews ALL

Excellent hotel with beautiful decore and rooms that are well maintained and feel prestige.

Dear Elliott, Thank you for your kind words regarding your stay at Novotel York Centre. We are delighted to hear that you found our hotel comfortable and appreciated the decor and maintenance of our rooms. Your feedback is greatly valued. Looking forward to seeing you again. Goodbye, Tashi, Novotel York Centre

Customer review rating 5.0/5

Michael Y. Solo - Confirmed reviews ALL

Very helpful and friendly staff, good sized rooms and swimming pool.

Dear Michael, Thank you for your kind words regarding our staff and facilities. We are pleased to hear that you enjoyed our clean, modern hotel and found our location convenient for your needs. Your feedback regarding our team is greatly appreciated. Best regards, Tashi, Novotel York Centre

Customer review rating 5.0/5

Steven H. Business - Confirmed reviews ALL

The staff were very friendly, it was very clean. The room was perfect and I really enjoyed my stay.

Dear Steven H., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you appreciated our location, cleanliness, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Holly

Customer review rating 4.5/5

Christopher H. Couples - Confirmed reviews ALL

We needed a hotel within walking distance of the Barbican. We had tickets for Leo Sayer and the hotel was ideally placed for this. Due to prior commitments we arrived only 10 mins before needing to leave for the concert. Check in staff rushed us through the check-in and made sure we knew where the Barbican was. Lovely little gift in the room for us (Thank you!) Room was clean, bed comfy and hotel was quiet. We needed to be at our next destination for lunchtime so did not get chance to sample breakfast.

Dear Christopher H., Thank you for taking the time to share your feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that our location was convenient for your concert at the Barbican and that our team was able to assist you with a swift check-in process. It is always our pleasure to provide a warm welcome and thoughtful touches in our rooms. We appreciate your kind words about the cleanliness and comfort of your accommodation. We regret that your schedule did not allow you to experience our breakfast offerings, as we strive to provide a delightful start to each day. We hope to welcome you back in the future so you may enjoy all that we have to offer. Best regards, Holly

Customer review rating 5.0/5

Melissa E. Business - Confirmed reviews ALL

Novotel York is a clean, modern and relaxed hotel. The food was wonderful and service was spot on. Drinks were reasonably priced as well. The Rituals toiletries provided in the room were a lovely touch of luxury as well. Overall I had a wonderful stay and would definitely stay again.

Dear Melissa E., Thank you for your kind words regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our hotel to be clean and modern, and that you enjoyed the quality of our food and service. It is wonderful to know that you appreciated the Rituals toiletries, as we strive to provide a touch of luxury for our guests. We look forward to welcoming you back in the future. Best regards, Holly

Customer review rating 4.5/5

Anthony G. Couples - Confirmed reviews ALL

All good , reception was slow ,checked in twice . It was busy at times .

Dear Anthony G., Thank you for your feedback regarding your recent stay with us. We appreciate your understanding regarding the busy reception and the check-in experience. Your positive comments about our location are valued, and we hope to welcome you back soon. Best regards, Holly

Customer review rating 4.5/5

Steve H. Couples - Confirmed reviews ALL

We had a very comfortable and enjoyable one night stay. The hotel is well located for the city centre and especially close to the Barbican. We didn't eat at the hotel but enjoyed our trip and would happily stay again.

Dear Steve, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed your experience. We look forward to welcoming you back on your next visit to York. Best regards, Ajay Khadka Novotel York Centre

Customer review rating 5.0/5

Glyn S. Couples - Confirmed reviews ALL

The hotel was centrally located to all of the attractions and only a 10 minute walk into the city centre. The room was spotlessly clean and very spacious. When we booked in the staff were very welcoming and gave us some great advice about places to go to. I will definitely be going back.

Dear Glyn, Thank you for your kind words regarding your recent stay at Novotel York Centre. We are delighted to hear that you enjoyed our central location and found your room to be clean and spacious. It is also wonderful to know that our team provided you with helpful recommendations during your check-in. We look forward to welcoming you back for another enjoyable experience in the future. Best regards, Ajay Khadka Novotel York Centre

Customer review rating 5.0/5

Paul R. Couples - Confirmed reviews ALL

Great location for exploring the city. Added bonus having onsite parking.

Dear Paul, Thank you for your positive feedback regarding our location and onsite parking. We are pleased to hear that you enjoyed your stay and found our hotel convenient for exploring the city. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Robert W. Couples - Confirmed reviews ALL

As in above comment luvly hotel luvly staff breakfast was amazing and hotel spotless

Dear Robert, Thank you for your kind words regarding your stay at Novotel York Centre. We are delighted to hear that you enjoyed our hotel, the service provided by our staff, and the breakfast offerings. Your satisfaction is our priority. We can't wait to welcome you back once again. Kind regards, Alex Novotel York Centre

Customer review rating 5.0/5

B. B. Couples - Confirmed reviews ALL

Stayed here a few times always great rooms and great service from the staff

Dear B., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you consistently enjoy our accommodations and the service provided by our team. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 3.5/5

Victoria W. Families - Confirmed reviews ALL

Hi, I found the location to be great and the staff welcoming. Also facilities were also good and would stay again . However I did see a couple of issues. I booked a family room for 4 people, I understand these are usually pull out bed however the 4th bed was a sofa bed. This was very uncomfortable and my daughter struggled to sleep. The cushions were hard and the bed had a slope to it. I appreciate this might be difficult to fix, however a additional single bed would be recommended. Secondly, and this would be a easier fix. During breakfast the tables were cleaned regularly however it was disappointing in the process. Crumbs etc from breakfast were simply brushed from the tables onto the floor. Our particular table, when seated had a half eaten sausage left on the floor. The breakfast was great, however this cleaning process felt unprofessional and let the restaurant down.

Good afternoon, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the welcoming nature of our staff, as well as the overall facilities at our hotel. We regret to learn that your experience with the family room did not meet your expectations and we do apologize for this. Your comments about the comfort of the sofa bed are valuable, and while we strive to accommodate our guests' needs, we will certainly take your suggestion regarding alternative bedding options into consideration. Regarding the breakfast cleaning process, we understand how important cleanliness is in maintaining a pleasant dining experience. Your observations will be shared with our team to ensure that our standards are consistently upheld in our restaurant. We appreciate your feedback and hope to welcome you back for an improved experience in the future. Kind regards, Sarah Novotel York Centre

Customer review rating 4.5/5

Joanne C. Families - Confirmed reviews ALL

Lovely stay hotel very comfortable and breakfast was good

Dear Joanne, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyed the breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Jessica G. Solo - Confirmed reviews ALL

Lovely hotel, staff very nice and helpful. Nice and close to the centre.

Dear Jessica, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel well located and that our staff made a positive impression. We look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 2.0/5

Antony M. Families - Confirmed reviews ALL

Where to begin? At check in we were charged for parking despite not having a car. The agent simply assumed that we had driven, without asking. We are still waiting for a refund. Then our room had several faults. The washbasin leaked, soaking anything (in our case medication) left on the shelf below. The shower also leaked, making for a dangerously wet floor when exiting from the shower (involving an unusually high step). Attempts had apparently been made to fix the leaks (lots of clumsy silicone) but to no avail. One bedside light didn’t work. The desk light didn’t work. Most of these problems were reported on the first evening but all remained unresolved two days later. We were also surprised by the absence of a proper coffee machine (instant coffee in a room described as ‘superior’, really?). All round this is not the standard you expect in a Novotel.

Dear Antony, Thank you for your review. We are very sorry to hear about your experience. The car park charge was an error which was rectified on your departure day. You have been sent a refund report for this. We will review the maintenance issues you have mentioned and have these resolved. Thank you for bringing them to our attention. Our standard is to have instant coffee in our superior rooms, however you can benefit from an espresso machine if you book an executive, deluxe or junior suite room. Once again I am very sorry that your stay was not to the standard you expected. Kind regards, Kai

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Xmas shopping

Dear Mark, Thank you for your positive feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our location convenient and the bed comfortable, contributing to your enjoyable experience during the festive shopping season. Best regards, Alex Novotel York Centre

Other web-users rate our hotel

  • 2,343 reviews 9.3/10 Location
  • 3,251 reviews 6.7/10 Room
  • 3,048 reviews 8.8/10 Service
  • 37 reviews 5.7/10 WiFi
  • 1,662 reviews 6.3/10 Cleanliness
  • 1,367 reviews 8.9/10 Breakfast
  • 905 reviews 7.9/10 Pool
  • 704 reviews 4.9/10 Value

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