Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.7/5 2,945 reviews

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85 rue de Bercy, 75012 PARIS, France

Description

Hotel extras

  • Opposite Accor Arena at Parc de Bercy . 10 min. from central Paris, 40 min. from Disneyland.

  • Conveniently located at Lines 14 & 6 (just 20 minutes from Orly airport)

  • Seven light-filled rooms for all your events!

  • Rooms for guests with reduced mobility are available, please contact us directly to reserve.

  • A restaurant with terrace, homemade and seasonal cuisine 

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 PARIS
France

GPS:48.838944, 2.380797

Telephone
Fax +33 1 43 45 30 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE PARIS BERCY

Le Paris Bercy offers homemade, seasonal cuisine in a friendly setting. Experience the culinary creations of Chef Alexis Pinto and his talented team.See you soon.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,945 reviews

Customer review rating 4.5/5

Christine D. Couples - Confirmed reviews ALL

Room clean, quiet for being in a very busy area, breakfast very good lot of choices

Chère Christine , Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour, la propreté de la chambre, le calme et la variété offerte au petit-déjeuner. Cordialement, Richard LAINE Directeur / General Manager

Customer review rating 4.5/5

Robert P. Business - Confirmed reviews ALL

All the Reception staff member are extremely polite and helpful - looks like the hotel has gathered a very good team. The customer service skills are really high and you can always feel the friendly approach. The hotel is very clean and in a good condition. The breakfast is really good compared to other Novotel hotels. Overall I am really glad to have stayed in this hotel. The only negative remark would be somewhat unfriendly staff attitude of the female bartender in the hotel lobby bar. No eye contact, no greetings, no recognition - something from another era where customer service skills were not known (she definitely stands out :). Once again, I would like to say a big thank-you for making my stay a success.

Dear Robert, I sincerely thank you for your flattering comments regarding your stay at the Novotel Paris Centre Bercy. I am delighted to learn that our reception team contributed to making your experience enjoyable through their politeness and professionalism. The cleanliness of our establishment and the quality of our breakfast are also priorities for us, and I am glad that you appreciated them. However, I take note of your remark regarding the attitude of the staff at the hotel bar. Your feedback is valuable and will be shared with the relevant managers to ensure that all our guests feel welcomed and recognized during their stay. Your satisfaction is essential to us. Thank you again for choosing our hotel, and we hope to welcome you back during your next visit to Paris. Sincerely, Richard LAINE Director / General Manager

Customer review rating 4.0/5

Samia S. Solo - Confirmed reviews ALL

This hotel is perfect if you are going to a concert to the Accor Area next door, or taking a train from either Gare de Lyon or gare de Bercy. It’s also near the Peripherique so very easy to get in and out of the city. The hotel itself is welcoming, the team was young and professional. The hotel was kept very clean in the common areas as well as in the rooms. My superior room & bathroom were spacious and comfortable, although the hotel could provide a body lotion & hair conditioner like many hotels now do. The only other thing the room was missing in my opinion was a fridge as I like to keep yogurts or other fresh products to take back home, and a water bottle. For the price of the room, these things are to be expected.

Dear Samia , Thank you for taking the time to share your detailed feedback. We are very pleased to read that you appreciated our location, which is indeed very convenient for concerts at the Accor Arena as well as for travelers using Gare de Lyon or Gare de Bercy. It is also great to know that you enjoyed the welcome from our team and the cleanliness of the hotel and the rooms. We are also glad that you found your Superior room spacious and comfortable. Regarding the body lotion and hair conditioner, these amenities are normally available in our Executive rooms. However, please do not hesitate to ask our reception team during your stay, as we would have been happy to provide them to you . We hope to have the pleasure of welcoming you again at Novotel Paris Centre Bercy during your next visit to Paris. Kind regards, Richard LAINE Director / General Manager

Customer review rating 0.5/5

Oguzoncul Business - Confirmed reviews ALL

During my stay I had a very uncomfortable interaction with a staff member while sitting in the hotel lobby. Although I confirmed that I was a guest and showed my Accor app, the staff member insisted I follow him to verify my details and spoke in a very confrontational manner. When I asked to speak with a manager, the situation unfortunately did not improve and the attitude remained dismissive. I have stayed in many Accor properties and this was far from the level of professionalism and courtesy I would normally expect. I hope the hotel reviews this incident and ensures a more respectful approach to guests in the future

Cher MR OGUZONCUL, Thank you for taking the time to share your feedback. We are sorry that this situation left you with such a negative impression of your stay. The comfort and well-being of our guests are very important to us. In certain situations, our team may need to verify the presence of individuals in the lobby as part of the hotel’s security procedures, especially when the reception team has not yet identified a checked-in guest. These checks are intended to ensure the safety of everyone in the hotel. We regret if the way this interaction was perceived caused you discomfort. Your comments have been noted and will help us remain attentive to how these procedures are carried out, so that they are always handled with the appropriate level of courtesy and professionalism. We hope you will still consider staying with us again in the future and that we may have the opportunity to provide you with a better experience. Kind regards, Richard LAINE Directeur / General Manager

Customer review rating 3.5/5

Zeina A. Families - Confirmed reviews ALL

The hotel is well located and the service is good. The staff are friendly. The big hiccup in the room is having the toilet apart from the bathroom and not having a sink with it to wash your hands.

Dear Zeina , Thank you for sharing your thoughts regarding your recent stay. We appreciate your positive feedback about our location and staff. However, I regret to learn about the inconvenience you experienced with the restroom configuration. Your comments are valuable as we strive to enhance guest experiences. Kind regards, Richard LAINE Director / General Manager

Other web-users rate our hotel

  • 1,446 reviews 9.5/10 Location
  • 1,759 reviews 7.9/10 Room
  • 1,871 reviews 9/10 Service
  • 12 reviews 9.7/10 WiFi
  • 969 reviews 9/10 Breakfast
  • 961 reviews 7.4/10 Comfort
  • 720 reviews 9.2/10 Cleanliness

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