Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,649 reviews

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Mercure Lille Centre Grand-Place Hotel - Image 1
Mercure Lille Centre Grand-Place Hotel - Image 2
Mercure Lille Centre Grand-Place Hotel - Image 3
Mercure Lille Centre Grand-Place Hotel - Image 4
2 boulevard Carnot, 59000 LILLE, France

Description

Hotel extras

  • 4★ boutique hotel in the heart of Lille, a stone's throw from Grand'Place.

  • Within walking distance of Lille Flandres and Lille Europe train stations

  • Eco-friendly hotel, certified Green Key.

  • Bar lounge with appetizer platters to share

  • Take advantage of a balcony in some of our rooms.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 double bed

Photo out of - Privilege Room with 1 double bed

Treat yourself to a high-comfort room with exclusive Mercure upscale bedding, iPhone/iPad docking station, a Nespresso machine and other amenities for the best working and relaxing conditions.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Classic room with two single beds and duvets, TV with satellite channels, courtesy tray and free WIFI. Bathroom with hairdryer and Nuxe bath products.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Classic room with single bed and duvet, TV with satellite channels, courtesy tray and free WIFI. Bathroom with hairdryer and Nuxe bath products.

Max. number of persons
1

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Suite with 1 double bed and 1 single sofa bed

Photo out of - Suite with 1 double bed and 1 single sofa bed

Treat yourself to a high-comfort room with exclusive Mercure upscale bedding, iPhone/iPad docking station, a Nespresso machine and other amenities for the best working and relaxing conditions.

Max. number of persons
4

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telephone
Fax +33 3 20 14 71 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 101 rooms
  • 4 rooms for people with reduced mobility
  • One family room
  • 4 connecting rooms
  • 101 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge
  • Express Additional charge

Business

One Meeting room

CUISINE LOUNGE

Photo out of - CUISINE LOUNGE

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Bar Type
Bar
Capacity
54
Accessibility
Accessible service
Telephone +33 3 20 14 71 47

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Starting at 6:30 am, begin the day with a delicious buffet breakfast with a wide choice of local specialties. If you prefer, enjoy the continental breakfast in your room. If you're in a hurry, try Express & Co, available at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,649 reviews

Customer review rating 2.5/5

Thomas B. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to provide such detailed feedback. While we are pleased that you appreciated our historic building, central location and the friendliness of our team, we are genuinely sorry that other aspects of your stay fell so far below your expectations. We are particularly concerned by your comments regarding the servicing of your room. Towels should of course be properly replaced, the bed carefully made and the in-room amenities replenished. The condition of the carpet you describe is equally disappointing. Your feedback has been shared with our housekeeping team so that these points can be addressed. We have also taken note of your comments regarding the condition and maintenance of some of the room and bathroom equipment. As a returning ALL Gold member, we are especially sorry that this experience has left you feeling that you would not stay with us again. We hope that, despite your current disappointment, we may one day have the opportunity to provide you with the level of experience you should expect from us. Delphine Wattellier, General Manager Lille Centre Grand Place

Customer review rating 5.0/5

Marion D. Solo - Confirmed reviews ALL

Dear Madam, It is a real pleasure to welcome back a returning guest and to see that, once again, your stay lived up to the high standards you have come to expect from us. Thank you for your continued trust and for this wonderful 100/100! We are delighted that you enjoyed the warm and efficient welcome from our team, as well as your room and its lovely view of the clock tower. Your comments regarding the décor have also been noted. We are sorry, however, that breakfast did not quite match the quality you remembered from previous visits. Your feedback regarding the products and the sausages is particularly useful and will be shared with our breakfast team so that we can reinforce our attention on these points. Thank you also for noticing our efforts to reduce single-use plastics, encourage recycling and provide water dispensers throughout the hotel. We look forward to welcoming you back to Lille and, hopefully, earning another perfect score on your next visit! Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 5.0/5

Delphine B. Solo - Confirmed reviews ALL

Dear Madam, What a pleasure to read such a wonderful review! We are delighted that the character of our building, its central location and the cleanliness of the hotel all contributed to such an enjoyable stay. And we completely agree that some of our rooms offer a very special perspective over the rooftops and historic heart of Lille! Above all, thank you for highlighting our team. Knowing that their warm welcome stood out during your stay is particularly rewarding, and your kind words will be shared with everyone. Thank you for your loyalty, your recommendation and this perfect 100/100. We look forward to welcoming you back on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 5.0/5

David S. Families - Confirmed reviews ALL

Dear Sir, Thank you so much for this wonderful and detailed review of your family stay in Lille. We are delighted that your Junior Suite provided the space and comfort you needed and that you enjoyed our breakfast and its wide selection. Being able to explore the city so easily from the hotel also seems to have made your short break all the more enjoyable. A special thank you for your kind words about our reception team. Knowing that their helpfulness and local knowledge contributed to your experience is a wonderful compliment, and we will be very pleased to share it with them. It is lovely to read that both our hotel and Lille left you with such fond memories. Thank you for your perfect score and recommendation, and we hope to welcome you and your family back for another enjoyable stay. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 3.5/5

Bruce A. W. Couples - Confirmed reviews ALL

Madame, Monsieur, Merci d’avoir partagé votre expérience avec autant de précision. Nous sommes heureux que vous ayez apprécié le confort de notre literie, notre emplacement ainsi que la disponibilité et la gentillesse de notre équipe. Votre sensibilité à nos engagements environnementaux, notamment à la réduction du plastique et à nos fontaines à eau, nous fait également très plaisir. Nous regrettons en revanche que certains aspects de votre chambre Privilège n’aient pas été à la hauteur de vos attentes. Plus particulièrement, vous n’auriez pas dû avoir à solliciter nos équipes à plusieurs reprises pour le remplacement de l’ampoule et le réassort du shampoing. Nous vous présentons nos excuses pour ce manque de réactivité. Merci pour ce retour à la fois positif et constructif. Nous espérons avoir l’occasion de vous accueillir de nouveau dans de meilleures conditions. Delphine Wattellier, Directrice Mercure Lille Centre Grand Place

Dear Sir, Thank you for taking the time to provide such detailed feedback. While we are pleased that you appreciated our historic building, central location and the friendliness of our team, we are genuinely sorry that other aspects of your stay fell so far below your expectations. We are particularly concerned by your comments regarding the servicing of your room. Towels should of course be properly replaced, the bed carefully made and the in-room amenities replenished. The condition of the carpet you describe is equally disappointing. Your feedback has been shared with our housekeeping team so that these points can be addressed. We have also taken note of your comments regarding the condition and maintenance of some of the room and bathroom equipment. As a returning ALL Gold member, we are especially sorry that this experience has left you feeling that you would not stay with us again. We hope that, despite your current disappointment, we may one day have the opportunity to provide you with the level of experience you should expect from us. Delphine Wattellier, General Manager Lille Centre Grand Place

Customer review rating 5.0/5

Marion D. Solo - Confirmed reviews ALL

Having visited several times over the last few years high standards were expected and experienced. Friendly, efficient staff, lovely room with a view of the clock tower. Decorating could do with updating though the hotel was clean and well maintained. Breakfast was slightly disappointing in the quality of produce compared to previous years, and overcooked sausages.

Dear Madam, It is a real pleasure to welcome back a returning guest and to see that, once again, your stay lived up to the high standards you have come to expect from us. Thank you for your continued trust and for this wonderful 100/100! We are delighted that you enjoyed the warm and efficient welcome from our team, as well as your room and its lovely view of the clock tower. Your comments regarding the décor have also been noted. We are sorry, however, that breakfast did not quite match the quality you remembered from previous visits. Your feedback regarding the products and the sausages is particularly useful and will be shared with our breakfast team so that we can reinforce our attention on these points. Thank you also for noticing our efforts to reduce single-use plastics, encourage recycling and provide water dispensers throughout the hotel. We look forward to welcoming you back to Lille and, hopefully, earning another perfect score on your next visit! Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 5.0/5

Delphine B. Solo - Confirmed reviews ALL

Very welcoming team. The hotel is very central, modern and clean, all in a beautiful building. Some rooms have extraordinary views over the old part of the city

Dear Madam, What a pleasure to read such a wonderful review! We are delighted that the character of our building, its central location and the cleanliness of the hotel all contributed to such an enjoyable stay. And we completely agree that some of our rooms offer a very special perspective over the rooftops and historic heart of Lille! Above all, thank you for highlighting our team. Knowing that their warm welcome stood out during your stay is particularly rewarding, and your kind words will be shared with everyone. Thank you for your loyalty, your recommendation and this perfect 100/100. We look forward to welcoming you back on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 5.0/5

David S. Families - Confirmed reviews ALL

Stayed at the Hotel Mecure Lille Centre Grand-Place for a short break with our disabled son. Hotel is about 15mins walk from the Eurostar station, it is in the centre of Lille everything was easy to walk to. We were in a Junior Suite on the 5th floor the room was air conditioned and roomy, the ensuite was spacious and well equipped. Plenty of towels and robes and slippers were provided. Great breakfast in the spacious breakfast room with a excellent choice of food and drink. The reception staff were really helpful and had good local knowledge. A lovely stay at a lovely hotel and city.

Dear Sir, Thank you so much for this wonderful and detailed review of your family stay in Lille. We are delighted that your Junior Suite provided the space and comfort you needed and that you enjoyed our breakfast and its wide selection. Being able to explore the city so easily from the hotel also seems to have made your short break all the more enjoyable. A special thank you for your kind words about our reception team. Knowing that their helpfulness and local knowledge contributed to your experience is a wonderful compliment, and we will be very pleased to share it with them. It is lovely to read that both our hotel and Lille left you with such fond memories. Thank you for your perfect score and recommendation, and we hope to welcome you and your family back for another enjoyable stay. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 3.5/5

Bruce A. W. Couples - Confirmed reviews ALL

The hotel was rated as 4 star, and our room was identified as "privilege", but the quality of furniture was not even 3 star level. There was only one chair in the room for two people. One light bulb was burned out. It took two requests to replace it. The shampoo dispenser was empty. Replacing it took three requests. On the positive side, the bed was comfortable, the location was ideal. The staff were also very service oriented and all of our interactions at the hotel were very congenial. We were also very pleased with the effort to reduce plastics and the provision of A. machine for natural and sparkling water, and A. carafe provided, was great.

Madame, Monsieur, Merci d’avoir partagé votre expérience avec autant de précision. Nous sommes heureux que vous ayez apprécié le confort de notre literie, notre emplacement ainsi que la disponibilité et la gentillesse de notre équipe. Votre sensibilité à nos engagements environnementaux, notamment à la réduction du plastique et à nos fontaines à eau, nous fait également très plaisir. Nous regrettons en revanche que certains aspects de votre chambre Privilège n’aient pas été à la hauteur de vos attentes. Plus particulièrement, vous n’auriez pas dû avoir à solliciter nos équipes à plusieurs reprises pour le remplacement de l’ampoule et le réassort du shampoing. Nous vous présentons nos excuses pour ce manque de réactivité. Merci pour ce retour à la fois positif et constructif. Nous espérons avoir l’occasion de vous accueillir de nouveau dans de meilleures conditions. Delphine Wattellier, Directrice Mercure Lille Centre Grand Place

Customer review rating 4.5/5

Dawn B. Friends - Confirmed reviews ALL

We enjoyed our stay.

Dear Sir, Thank you very much for sharing your experience with us. We are delighted that you enjoyed your stay, our central location and, above all, the warm welcome and helpfulness of our team. Your kind words about Hugo and his colleague will be shared with them with great pleasure. We are sorry for the preparation issues you found upon arrival. Your room should, of course, have been ready according to your booking and with all amenities in place. We are nevertheless pleased that our reception team was able to resolve everything quickly and add a little sweet touch to make up for the inconvenience. Thank you for your lovely rating and for highlighting the care shown by our team. We hope to welcome you and your friends back on another visit to Lille. Delphine Wattellier, Directrice Mercure Lille Centre Grand Place

Customer review rating 5.0/5

Catherine F. Business - Confirmed reviews ALL

Stayed in Lille a few times for work, but this was the first time in this hotel and will definitely be coming back!

Dear Madam, What a pleasure to know that your first stay with us will not be your last! We are delighted that you found our hotel comfortable, clean and well maintained, and that everything from the booking process to your departure went smoothly. We are also very pleased that you found our water refill stations on each floor so useful during your stay. Receiving a perfect score across every aspect of your experience is a wonderful recognition for our entire team. Thank you for choosing us for your business trip to Lille and, most importantly, for already planning to return! We look forward to welcoming you back very soon. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 5.0/5

Peter M. Couples - Confirmed reviews ALL

Staff very helpful and service was perfect

Monsieur, Merci pour cette excellente note et pour ces quelques mots. Notre emplacement au cœur de Lille est l’un des atouts de notre établissement, aux côtés de l’accueil et de l’attention que notre équipe porte chaque jour à nos clients. Nous sommes donc très heureux que votre séjour vous ait donné entière satisfaction. Nous vous accueillerons de nouveau avec grand plaisir lors d’une prochaine visite à Lille. Enora Belleil, Adjointe de Direction

Customer review rating 3.0/5

Ian S. Friends - Confirmed reviews ALL

The public areas are fine and well maintained,and the staff very helpful and friendly. The bedrooms need a little sprucing up. The built-in wardrobe was old and creaky; the shower needed retiling; and there ought to have been 'breakfast tea' bags provided. The buffet breakfast was really quite poor. Again,there need to be tea bags provided,rather than simply tea leaves and a strainer (with nothing provided to put it in when no longer needed).Scrambled eggs were not replenished,and the baked beans were cold. The service was slow (replenishing the fruit juice; providing drinking glasses; lack of cutlery). Our previous stay was at a less expensive hotel,yet their breakfast buffet was of a far higher standard. For the price paid,this really should have been better.

Dear Sir, Thank you for taking the time to share such detailed feedback about your stay. We are pleased that you appreciated our common areas, as well as the friendliness and helpfulness of our team. We have also taken careful note of your comments regarding the room and the various maintenance issues you encountered. We are, however, sincerely sorry that our breakfast was such a disappointment. The lack of replenishment and the various shortcomings you described do not reflect the standard of service we aim to provide. Your feedback has been shared with our team so that greater attention is paid to the buffet and its replenishment throughout the entire breakfast service. We regret that these issues affected your overall experience and hope to have the opportunity to provide you with a much more satisfying stay on a future visit to Lille. Enora Belleil, Deputy Manager

Customer review rating 2.0/5

Brett F. Friends - Confirmed reviews ALL

I booked 2 rooms, 1 room in the interior was much larger and the larger shower had enough room not to spill out. Our room was small and the shower small and thus the lip from the shower to the bathroom would let water leak out. This was obvious to what appeared to be previous water damage in the bathroom. Also on a nice day we left the window open, we were on the 5th floor, there were no screens, well apparently there is a mosquito problem and after killed many the next day throughout the room I could see this was done by someone previously too. Also the bathroom fan was not working in 1 room and the refrigerator not working in the other.

Dear Sir, Thank you for taking the time to share your experience with us. First and foremost, please accept our sincere apologies for the various issues you encountered during your stay. Between the shower, the signs of water damage, the bathroom ventilation and the refrigerator, we fully understand that the accumulation of these inconveniences affected your comfort and your overall impression of our hotel. We are also sorry for the discomfort you experienced after leaving the window open. Your comments regarding the condition of the room have been carefully noted and shared with our teams so that the necessary checks can be carried out. We truly regret that the two rooms you booked did not provide the experience you were expecting. Thank you for bringing these points to our attention, as your detailed feedback is particularly valuable in helping us identify where improvements are needed. We sincerely hope to have the opportunity to welcome you again and provide you with a much more comfortable and enjoyable stay. Enora Belleil, Deputy Manager

Customer review rating 4.0/5

Karen G. Families - Confirmed reviews ALL

Rooms were a bit outdated, dirty marks on the walls, bathroom door didn't open and close properly, one small cupboard for clothing and staff didn't acknowledge you unless you were wearing a suit.

Dear Madam, Thank you for taking the time to share your experience with us. We are pleased that you appreciated our central location. We have also taken careful note of your comments regarding the condition of your room and bathroom, as these details deserve our attention. We are, however, sorry to read about your perception of our team. Welcoming every guest with the same care and consideration is extremely important to us, regardless of the circumstances, and we regret that your experience left you with a different impression. Thank you for your feedback, which helps us remain attentive to both the quality of our facilities and the service we provide. We hope to have the opportunity to leave you with a more positive impression on a future stay. Enora Belleil, Deputy Manager

Customer review rating 4.5/5

Sarah J. Friends - Confirmed reviews ALL

Arrived early but able to leave luggage and check in, so when arriving back at the hotel a few hours later just collected the key card and went straight to the room. Lovely room with all amenities we needed. Liked having a mini fridge and the water dispenser on each floor. Fabulous view from the room. Helpful and attentive staff. Good choice of food and drinks at breakfast. Was able to check out a little later which was great for our travel plans.

Dear Sir, Thank you for sharing such a lovely and detailed review of your stay. We are delighted that everything went smoothly from the moment you arrived, and that being able to leave your luggage and complete your check-in early made the rest of your day easier. It is also wonderful to know that you enjoyed your room, its view and amenities, as well as the water dispensers available on each floor. Your kind words about our attentive team are especially appreciated. We are equally pleased that you enjoyed the variety of our breakfast buffet and that the late check-out helped make your travel plans a little more comfortable. Thank you again for your trust. We hope to welcome you back for another enjoyable stay in the heart of Lille. Enora Belleil, Deputy Manager

Customer review rating 4.0/5

Kenneth D. Solo - Confirmed reviews ALL

Stayed here for a weekend, first time staying here: a great location and got a good nights sleep each night

Monsieur, Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez choisi notre hôtel pour votre premier séjour à Lille et que celui-ci vous ait laissé un agréable souvenir. Savoir que vous avez apprécié notre emplacement et la qualité de votre sommeil est une belle satisfaction pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain week-end dans la capitale des Flandres. Enora Belleil, Adjointe de Direction

Customer review rating 5.0/5

Colin F. Couples - Confirmed reviews ALL

Nice hotel, lovely room and very helpful staff.

Monsieur, Votre commentaire nous fait très plaisir, merci ! Nous sommes heureux que vous ayez apprécié la facilité d'accès à notre hôtel, le charme de votre chambre ainsi que la disponibilité de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour au Mercure Lille Centre Grand Place. Enora Belleil, Adjointe de Direction

Customer review rating 4.5/5

Linda P. Families - Confirmed reviews ALL

Well positioned, lovely hotel. Friendly helpful staff.

Madame, Merci beaucoup pour votre chaleureux commentaire. Nous sommes ravis que le charme de notre hôtel, son emplacement et la disponibilité de nos équipes aient contribué à rendre votre séjour agréable. Vos compliments seront partagés avec l'ensemble de nos collaborateurs, qui y seront très sensibles. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt au Mercure Lille Centre Grand Place. Enora Belleil, Adjointe de Direction

Customer review rating 4.0/5

Karen L. Couples - Confirmed reviews ALL

The location for the city is great. I feel we were received with an aloof” nonchalant” attitude- no warmth. Room was ok but nothing special- showed signs of wear and tear.

Madame, Je vous remercie d'avoir pris le temps de nous faire part de votre ressenti à l'issue de votre séjour. Nous sommes heureux que vous ayez apprécié notre emplacement, qui permet de découvrir facilement le cœur de Lille. En revanche, je suis sincèrement désolée de lire que l'accueil qui vous a été réservé vous a semblé distant. Cette remarque nous interpelle d'autant plus qu'elle ne reflète pas l'attention et la convivialité que nos équipes s'attachent à offrir au quotidien. Vos observations concernant l'état de la chambre ont également retenu toute notre attention. Ce type de retour est précieux, car il nous permet d'orienter nos actions pour continuer à faire évoluer le confort de notre établissement. J'espère sincèrement que vous nous donnerez l'opportunité de vous faire vivre une expérience plus en accord avec les valeurs d'accueil qui nous tiennent à cœur. Enora Belleil, Adjointe de Direction

Customer review rating 4.5/5

Leslie L. R. Families - Confirmed reviews ALL

From the moment we stepped in to the reception area we were greeted by Ludivine, who was welcoming and attentive. The reason for our stay was to celebrate my Mother's Birthday in Lille and the hotel was in the perfect location and all the staff were fantastic.

Madame, Quel plaisir de lire votre commentaire ! Nous sommes particulièrement touchés d'avoir contribué à ce moment si spécial qu'était l'anniversaire de votre maman. Un grand merci pour vos compliments sur l'accueil qui vous a été réservé. Nous ne manquerons pas de les transmettre à Ludivine, qui sera ravie de savoir qu'elle a participé à rendre votre séjour mémorable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt au Mercure Lille Centre Grand Place, à l'occasion d'une prochaine célébration… ou tout simplement pour le plaisir de revenir à Lille ! Enora Belleil, Adjointe de Direction

Customer review rating 3.0/5

Yves D. G. Couples - Confirmed reviews ALL

Rooms getting a bit old. If you are taller than 1.9 meter, the shower is not really comfortable. View from the room in the inside court is awful. Rooms quite small with shape not ideal

Thank you for taking the time to share your feedback and for your loyalty as an ALL member. We are sorry to learn that your stay did not fully meet your expectations. We regret that you found your room too small, that the bathroom and shower were not as comfortable as you had hoped, and that the courtyard view was disappointing. Regarding your comment about room availability, we understand why this may have seemed confusing. However, the rooms displayed online are not always immediately available for reassignment, as availability depends on several factors, including room categories, maintenance requirements, and operational constraints. We can assure you that our reception team always does its best to accommodate guests' requests whenever possible. Thank you as well for your comments regarding the room condition and value for money. Your feedback has been shared with our teams as part of our continuous improvement efforts. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 4.5/5

Natalie B. Families - Confirmed reviews ALL

Friendly staff on reception though always quite a queue. Great location. Adequate for our stay. Bathroom slightly tired looking but presume a renovation is not far off.

Thank you very much for your kind review. We are delighted that you enjoyed our central location and the friendliness of our reception team. Your compliments mean a great deal to us. We also appreciate your comments regarding the queues at reception and the condition of the bathroom. Your feedback is valuable and helps us continue improving our guests' experience. We hope to have the pleasure of welcoming you back to Mercure Lille Centre Grand Place on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place

Customer review rating 2.0/5

Belen M. D. P. Business - Confirmed reviews ALL

The hotel is well located. The room and service were not matching and déceptive the standing expected. More concrétely: - Soap amenities were empty upon arrival. Had to alert. - On day 2 of stay: called and alerted 3 times coffee, milk, sugar were not provided. Could not take a coffee day 2 not 3. Demand ignored. Excuses at welcome desk not realistic. Room rate charged does not reflect level of service of Accor hotels. Rate charges was a scandal to the service provided (hôtel and services). No reaction whats lever of teams in hotel. Will not come back

Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are sincerely sorry that your stay did not meet your expectations. The issues you experienced with the empty soap dispenser and, more importantly, the repeated failure to replenish the coffee, milk and sugar despite your requests are not acceptable. We fully understand your frustration, especially as these are basic amenities that should have been provided promptly. Please accept our sincere apologies for the lack of responsiveness you experienced. This does not reflect the level of service we strive to deliver, and your comments have been shared with our reception and housekeeping teams so that this situation is not repeated. We also regret that the value of your stay did not match the rate paid and that this experience has affected your confidence in our hotel and in the Accor brand. Although we understand your disappointment, we hope you might one day give us another opportunity to restore your confidence and provide the level of service you were expecting. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place.

Other web-users rate our hotel

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  • 538 reviews 4.7/10 Comfort
  • 408 reviews 7.8/10 Breakfast
  • 259 reviews 5.4/10 Amenities
  • 256 reviews 4.5/10 Cleanliness

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