Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,065 reviews

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Novotel London West - Image 1
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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Room 1

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,065 reviews

TripAdvisor Rating  3.8/5  5,599 reviews

It was ok

Customer review rating 3.0/5

Adrian Couples - Confirmed reviews ALL

Dear Adrian, Thank you for taking the time to share your review. We are delighted that you have chosen Novotel London West for your stay on multiple occasions. It is gratifying to know that we have been able to accommodate you in the past and we hope that our central location and facilities continue to meet your travel needs. We are sorry to hear about the issues you encountered with the shower and the disturbance caused by the proximity to the housekeeping cupboard. We understand how important a fully functional bathroom and a peaceful environment are to our guests\' comfort. We will certainly look into these concerns to prevent similar situations for our future guests. Additionally, our rooms are designed to provide a serene atmosphere, with soundproof windows to ensure a restful stay. We apologize if this was not your experience and appreciate you bringing these matters to our attention. We hope you were able to appreciate our pet-friendly policies, chic lounge bar with patio area, and the convenience of being a short walk from the Hammersmith Underground Station and the Broadway Shopping Centre. Our hotel\'s prime location makes it an excellent choice for experiencing London\'s attractions. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Very nice stay with our family

Customer review rating 5.0/5

Javier Families - Confirmed reviews ALL

Dear Javier, Thank you very much for this kind review of your recent stay. We truly value the wonderful feedback you\'ve given regarding your recent stay at Novotel London West. We are thrilled that you appreciated the hygienic standards of our rooms, the contemporary decor, and the high comfort level of our Novotel Mattresses, designed to provide an exceptional sleep experience. It is pleasing to hear that our buffet breakfast at the Aroma Restaurant met your expectations, offering a variety of options including Continental, Full English/Irish, vegetarian, gluten-free, and American selections to start your day right. Furthermore, we are glad that our hotel\'s location was convenient for your family\'s travel needs, being just a short walk from the Hammersmith Apollo and Hammersmith Underground Station, facilitating easy access to London\'s attractions. Lastly, we cannot express enough how grateful we are for your kind words about the hospitality received from Gabriela, Carla, and Sruthi. Their dedication to guest satisfaction is a testament to our team\'s commitment to providing warm and friendly service. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

It did the job of what a hotel does - very boujee

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. I understand there was some confusion regarding the minibar in your room. Our intention is to provide convenience and added comfort for our guests, and I regret that we did not make the complimentary items sufficiently clear. We appreciate you bringing this to our attention, and we will strive to ensure that our communication is more explicit for the enjoyment of our guests. We hope you were able to enjoy our fitness suite, chic lounge bar, and the Aroma Restaurant\'s international cuisine during your stay. Our central location, just a short walk from Hammersmith Apollo and Westfield London, is ideal for guests looking to explore the local area, including the prestigious Kensington High Street. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found our hotel comfortable and well-equipped, and that our staff\'s friendliness and warm welcome resonated with you. These are qualities we pride ourselves on and are pleased they made a positive impact on your stay. However, we apologize for the inconvenience you encountered at breakfast and the misunderstanding with the loyalty points. We also regret the difficulty with seating in the restaurant; we strive to accommodate all our guests comfortably and will review our seating arrangements to better serve everyone. Moreover, we acknowledge the issue with the breakfast check-in and are looking into streamlining this process for a smoother experience. We understand the importance of secure bicycle storage for our guests and will take your suggestion into consideration for future improvements. Finally, we are sorry for any confusion regarding loyalty points and will ensure clearer communication in the future. Nonetheless, we are glad to hear that you enjoyed the offerings at our bar, which aims to provide a relaxed and friendly environment. Our convenient location, a short walk from Hammersmith Underground Station and close to the Apollo and Westfield London, is something we are happy you could take advantage of during your visit. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Good Stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the courteous service of our team, the delectable breakfast options, and the convenience of our location for accessing the tube. It is our pleasure to ensure that our guests feel welcome and have a memorable stay. However, we note your comment regarding the lack of phone charging points in the room. We understand the importance of staying connected while travelling, and we regret any inconvenience this may have caused you. We are continuously working on improving our guest experience and value your feedback. Finally, we\'re pleased to hear that our proximity to the Hammersmith Apollo and the ease of navigating the city from our hotel contributed positively to your visit. Your comfort and satisfaction are paramount to us, and we hope to provide a seamless experience on future stays. We hope we will have the opportunity to see you again in the future. Best regards, Ioannis Tsintilas, Guest Relations Executive

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Other web-users rate our hotel

  • 2,175 reviews 9.3/10 Location
  • 2,826 reviews 6.3/10 Room
  • 3,011 reviews 8.2/10 Service
  • 61 reviews 6.7/10 WiFi
  • 1,166 reviews 8.4/10 Breakfast
  • 1,056 reviews 6.4/10 Cleanliness
  • 327 reviews 8.7/10 Bar
  • 56 reviews 8.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.