Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,695 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,695 reviews

TripAdvisor Rating  3.8/5  5,808 reviews

Nice reception area but basic looking rooms

TripAdvisor rating 3.0/5

jamieba32 TripAdvisor review

The hotel is fine. Nice bar, friendly reception and free water in the room. However the rooms themselves are pretty basic. Plain walls with no decoration and just has more of a 3 star feel than a 4*. It's a huge hotel and I think it's time for a refurb of the rooms. Nothing wrong with the hotel. Just not as good as other Novotels I have stayed at.

Dear Jamie, Many thanks for your valuable feedback. We are delighted you appreciated our reception area and enjoyed our bar. That said, we are sincerely sorry some aspects of your stay did not meet your expectations regarding the room condition and overall experience. We acknowledge your perspective on the accommodation standards. Nonetheless, we are pleased you found our reception team welcoming and valued the complimentary water provided. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 4.5/5

John A. Business - Confirmed reviews ALL

We have a high-regard for London West and, as normal, had a great stay. The room was excellent and the staff were friendly and helpful. I am very happy to recommend this hotel. But there were minor issues: The lift to the car-park was faulty The loose toilet seat in our room (that we experienced at an earlier stay in April) was still faulty The toilet cistern kept leaking - creating noise and wasting water

Dear John, We would like to thank you for sharing a review about your experience in our hotel. We are delighted you had a great stay at Novotel London West. We appreciate you highlighting our comfortable accommodations and attentive team members who made your visit pleasant. That said, we regret the shortcomings you encountered with room amenities and membership acknowledgment during your stay. Nonetheless, we value your strong recommendation and are pleased everything functioned smoothly for your business trip. We hope to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 2.5/5

Jawdate I. Couples - Confirmed reviews ALL

Briefly, arrived to checkin , booked a nice room for my wife for her award night. Gone to the room and it was used by someone else. Tried to call for help and no one answering. Had to get the lift back again and the reception lady was so cold and apologies once with matter of fact. I had to ask for a drink voucher for the inconvenience caused and she was not pleased to give it… her demeanour and customer service was non existent. Very poor. If I did not ask I won’t get.she told you need to put a complaint online and you might get a voucher. Not impressed.

Customer review rating 3.5/5

Amanpreet K. Business - Confirmed reviews ALL

Stay was smooth you could offer help to people when chevking in , sometimes folks would hv travelled 11 hrs cleared immigration queues and then reached ur hotel

Customer review rating 4.0/5

Kk W. Families - Confirmed reviews ALL

I'd like to praised the 'Ground' floor team for their warm welcome and hospitality. Well done!

Dear W., Thank you for sharing your feedback with us. We are delighted you appreciated the warm welcome from our Ground floor team. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issues encountered in your accommodation and bathroom facilities. We also take note of your comments about the arrival experience. Nonetheless, we are glad you found the ice machine on your level convenient. We look forward to welcoming you back in the future. Best wishes, Anna Alves, Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 2,460 reviews 9.4/10 Location
  • 3,173 reviews 6.3/10 Room
  • 4,131 reviews 8.6/10 Service
  • 67 reviews 5.5/10 WiFi
  • 1,244 reviews 6/10 Cleanliness
  • 1,234 reviews 8.4/10 Breakfast
  • 75 reviews 8.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.