Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,065 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Room 1

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,065 reviews

TripAdvisor Rating  3.8/5  5,599 reviews

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found our hotel comfortable and well-equipped, and that our staff\'s friendliness and warm welcome resonated with you. These are qualities we pride ourselves on and are pleased they made a positive impact on your stay. However, we apologize for the inconvenience you encountered at breakfast and the misunderstanding with the loyalty points. We also regret the difficulty with seating in the restaurant; we strive to accommodate all our guests comfortably and will review our seating arrangements to better serve everyone. Moreover, we acknowledge the issue with the breakfast check-in and are looking into streamlining this process for a smoother experience. We understand the importance of secure bicycle storage for our guests and will take your suggestion into consideration for future improvements. Finally, we are sorry for any confusion regarding loyalty points and will ensure clearer communication in the future. Nonetheless, we are glad to hear that you enjoyed the offerings at our bar, which aims to provide a relaxed and friendly environment. Our convenient location, a short walk from Hammersmith Underground Station and close to the Apollo and Westfield London, is something we are happy you could take advantage of during your visit. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Good Stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the courteous service of our team, the delectable breakfast options, and the convenience of our location for accessing the tube. It is our pleasure to ensure that our guests feel welcome and have a memorable stay. However, we note your comment regarding the lack of phone charging points in the room. We understand the importance of staying connected while travelling, and we regret any inconvenience this may have caused you. We are continuously working on improving our guest experience and value your feedback. Finally, we\'re pleased to hear that our proximity to the Hammersmith Apollo and the ease of navigating the city from our hotel contributed positively to your visit. Your comfort and satisfaction are paramount to us, and we hope to provide a seamless experience on future stays. We hope we will have the opportunity to see you again in the future. Best regards, Ioannis Tsintilas, Guest Relations Executive

Tired, dirty 'executive" room

Customer review rating 1.5/5

Sj Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback, We are troubled to hear about the various issues you encountered during your stay in one of our executive rooms. We take pride in our hotel\'s standards and it seems on this occasion, we did not meet those expectations. We understand that the condition of the room and its amenities, such as the upkeep of the bathroom and the furniture, play a significant role in the comfort of our guests. We fully sympathize with your disappointment regarding the room\'s cleanliness and the details you\'ve mentioned, including the state of the mini fridge and the shower area. Additionally, we acknowledge that a reliable internet connection is vital, especially for our business guests. It is concerning to learn that the speed of connection was not up to the mark during your visit. Please accept our sincere apologies for any inconvenience these matters may have caused you. We are taking your feedback seriously and will look into each issue thoroughly to ensure our guest experience is improved. While we understand your reluctance, we would be grateful for the opportunity to restore your confidence in our hotel. We hope to see you in the future. Kind regards, Ioannis Tsintilas , Guest Relations Executive

Well located and great staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you very much for this kind review of your recent stay. It is heartwarming to hear that your stay with us was memorable. We are thrilled that you appreciated our convenient proximity to the Hammersmith Underground Station, enabling easy access to various parts of the city, and the exceptional service provided by our team. It is gratifying to know that our efforts to offer a welcoming and efficient environment have been recognized. Our staff takes pride in ensuring that every guest feels valued and supported throughout their visit. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

Conference Hotel

Customer review rating 1.5/5

Na Business - Confirmed reviews ALL

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Other web-users rate our hotel

  • 2,175 reviews 9.3/10 Location
  • 2,826 reviews 6.3/10 Room
  • 3,011 reviews 8.2/10 Service
  • 61 reviews 6.7/10 WiFi
  • 1,166 reviews 8.4/10 Breakfast
  • 1,056 reviews 6.4/10 Cleanliness
  • 327 reviews 8.7/10 Bar
  • 56 reviews 8.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.