Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,683 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,683 reviews

TripAdvisor Rating  3.8/5  5,807 reviews

Accessible Rooms, a contradiction in terms

TripAdvisor rating 4.0/5

Ian C TripAdvisor review

We attended an award ceremony on 5th Dec, arriving a day early. I have mobility issues and required an appropriate accessible room. The room itself was acceptable but placed on the 6th floor a long distance from the lift. I'm not a wheelchair user and found the long walk to the room arduous. So, a suggestion to architects.... I don't mind being on any floor but please have rooms close to the lifts, we aren't all wheelchair users. That apart, I couldn't fault the hotel. The breakfast was excellent, staff kind and very friendly, the function was beyond excellent, including the meal. If I was nitpicking, the music in the bar was way too loud with customers having to shout their conversations.

Dear Guest, Thank you for taking the time to share your review. We are delighted you enjoyed our breakfast offerings and found our team kind and friendly. Hosting your event was a pleasure, and we are thrilled you appreciated both the ceremony and dining experience. That said, we sincerely regret some aspects did not meet your expectations. We apologize for the inconvenience regarding room accessibility and the atmosphere in our lounge area. Nonetheless, we are glad you valued our service and location near Hammersmith attractions. Finally, we appreciate your overall positive impression of the stay. We all hope to welcome you in the future. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 2.0/5

David C. Couples - Confirmed reviews ALL

Guest relations made promises but didn't deliver

be careful with giving a deposit

TripAdvisor rating 2.0/5

prvanderlaan TripAdvisor review

Be very careful here with giving a deposit. I gave a deposit, then they wrongfully charged expenses, when I informed them (assuming a simple error) they do not reply and to date I have not received my money back. I am now thinking this is a deliberate act! Rooms basic but OK Location is ideal between Heathrow and city centre. The neighbourhood itself has nice shops and restaurants.

Customer review rating 5.0/5

Supakij N. Couples - Confirmed reviews ALL

As a platinum member, the hotel staffs treated me very well. Breakfast was good. Room was comfy. I was also upgraded to the executive floor. It was a really nice stay at Novotel London West.

Dear Supakij, Thank you for choosing our hotel. We’re delighted you enjoyed your stay at Novotel London West. It’s wonderful our team could make your platinum membership feel valued through attentive service. We’re particularly pleased you appreciated the breakfast offerings and found your room comfortable. The executive floor upgrade reflects our commitment to enhancing special stays like yours. We hope to welcome you back in the future. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 2.0/5

Yuchi C. Business - Confirmed reviews ALL

Room facility is very simple and cheap. While I check-in there were an empty hand gel bottle and shower bottles. I were arranged near the lifts and always noisy.

Dear C., Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in multiple areas during your business stay. Our team strives to maintain high standards across all aspects of our service, from our well-equipped rooms featuring modern amenities to our convenient location near Hammersmith Underground Station. While we regret that certain elements didn’t meet your expectations, we appreciate you highlighting opportunities for improvement. Our Artisan Grill continues to receive positive feedback for its gourmet offerings, and we’re currently reviewing ways to enhance the value perception of our comprehensive facilities. As a pet-friendly hotel with 24-hour fitness access and soundproofed rooms, we aim to cater to both business travelers and leisure guests alike. We’ll carefully consider your comments as we work to refine our guest experience. We hope to have the opportunity to welcome you back in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,463 reviews 9.4/10 Location
  • 3,173 reviews 6.3/10 Room
  • 4,094 reviews 8.6/10 Service
  • 66 reviews 6/10 WiFi
  • 1,244 reviews 6.1/10 Cleanliness
  • 1,240 reviews 8.4/10 Breakfast
  • 75 reviews 8.8/10 Wellness Area

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