Mercure Grenoble Centre Alpotel Hotel

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Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 485 reviews

ALLSAFE approved hotel

Mercure Grenoble Centre Alpotel Hotel
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Description

Hotel extras

  • 20 parking spaces at 12 euros on request upon arrival

  • Parking offered for our biker friends

  • Restaurant closed July 24 to August 22, 2021 incl.; 24/7 offer available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Choose between our two room categories: Standard Room with a street view, or Superior Room with additional services and a view over the fortress.

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

Fax: +33 4 76 47 58 52

  • GRAND PLACE-ALPEXPO:  TRAM A CHAVANT

  • LIGNE C:  TRAM C CHAVANT

  • SEYSSINET:  TRAM C CHAVANT

  • By plane

    GENEVA COINTRIN At 149km / 92 miles

  • By plane

    GRENOBLE SAINT GEOIRS At 56km / 34 miles

  • By plane

    LYON SAINT EXUPERY At 91km / 56 miles

  • By train

    GRENOBLE At 2km / 1 miles

GPS:45.183239, 5.729746

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

CAFE POURPRE

Come and try the new Café Pourpre menu based on fresh and seasonal Aix&terra brand produce, Monday to Friday, noon-2pm and 7-10pm

Our guest reviews for
Mercure Grenoble Centre Alpotel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  485 reviews

TripAdvisor Rating  4.0/5  410 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The main lift was being serviced upon our arrival and the secondary lift was like an old factory service elevator. The room was small and a bit tired, I would have selected the larger room if it was clearer on the website.

Dear STEPHEN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry about the problem with the main lift. It is repaired now. For your next stay don't hesitate to book our best room the privilège room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

A tired hotel with horrible parking

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

pleasant staff. Elevator was broken for the entire stay. Parking stalls are too small, there are too few of them, and instructions on how to access them in three different locations are suboptimal. When offered a remote parking area, the front desk person gave poor, half hearted directions. Parking 3 blocks from the hotel is a poor experience. The room had been renovated, but poorly. Look at the tub surround. The bed was too firm, the least comfortable bed i've had in a hotel in ages. The powdered eggs for breakfast are an embarrassment for a French hotel. All and all a poor experience, I won't be back, and may need to rethink my patronage of the Mercure brand.

Dear ERIC C., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Center Alpotel. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our most sincere apologies. We regret that our main elevator was out of order during your stay and the parking concerns. Please note that our hotel will be closed this summer for renovations and we hope to regain your confidence during a future stay as soon as our hotel reopens in October. Looking forward to welcoming you soon, we ask you to believe, Sir, in the expression of our best feelings. Sincerely, Christophe Foretti Directeur

A great place to stay in Grenoble

Customer review rating 4.0/5

Erika A. Business - Confirmed reviews ALL

This is my usua place to stay when at Grenoble- - very well located - rooms are well preserved, clean, functional - breakfast is superb, have altenative milk (it would be great to include others than soy… oat, almond) Rating as 8 because… This time the main elevator was not working. Would be great to have a gym, or pass to a gym nearby for those that like using the gym

Dear ERIKA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. we are sorry for the elevator which were ouot of order. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Good stay!

Customer review rating 4.0/5

Luigia Business - Confirmed reviews ALL

Nice stay! The room was comfy and super clean. Amazing bed.

Dear LUIGIA D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Great and friendly breakfast staff

Customer review rating 4.5/5

Tom C. Business - Confirmed reviews ALL

good modern and clean room. Great helpful staff :)

Dear TOM C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Convenient location for Grenoble & CHU hospital

Customer review rating 4.0/5

Pete T. Solo - Confirmed reviews ALL

Consistent standards as expected - all as expected

Dear PETER A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Very good stay.

Customer review rating 5.0/5

Francois Business - Confirmed reviews ALL

Not much to say. Which is good news.

Dear FRANCOIS T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very good place to visit alps

Dear DANIEL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

good stay as usual

Customer review rating 4.5/5

Dg Business - Confirmed reviews ALL

Very well located, clean room wifi OK

Dear DIDIER G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Excellent welcome and services provided.

Customer review rating 5.0/5

Vincent Business - Confirmed reviews ALL

Rooms well fitted and clean. Excellent Breakfast service. Your team there were so nice with the Customers ! Was a fantastic start of our day.

Dear VINCENT S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Great staff!!

Customer review rating 5.0/5

Allison W. Families - Confirmed reviews ALL

Your staff went above and beyond to help. From assisting in purchasing bus tickets to the airport to printing needed documents they were terrific.

Dear ALLISON W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

vey convenient

good location, bad room

Customer review rating 2.0/5

Pascal V. Business - Confirmed reviews ALL

room very noisy close to the general heating system, lack of noise insolation. impossibility to encrease the room temperature. furniture in the bathroom a little damaged

Dear PASCAL V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Nice hotel with friendly staff close to the city center.

Customer review rating 4.0/5

Bill Couples - Confirmed reviews ALL

All good, staff very helpful. Room clean with a good view!

Dear WILLIAM R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Well located

Customer review rating 4.0/5

Riccardo G. Business - Confirmed reviews ALL

I rate 8/10 just for the shower that was quite poor. Everything else was superb.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Foretti Directeur

Old fashioned hotel

Customer review rating 2.0/5

Philippe B. Solo - Confirmed reviews ALL

Disappointed with the room. dark blue painted wall + handicap accessible bathroom made the accommodation really not nice and certainly not a high end room as booked. Parking not in the premises of the hotel, and in a not welcoming nearby building, looking unsafe and really dirty Breakfast room really packed

room very smelly

Customer review rating 1.5/5

Christian L. Couples - Confirmed reviews ALL

the room was very smelly of smoke or something similar and the windows cannot open. the room was sealed like a submarine. terrible experience The glas of the windows extremely dirty almost cannot see outside la camera puzzava di fumo , le finestre non potevano essere aperte , i vetri sporchissimi. sembrava che fuori c'era la nebbia la stanza era sigillata come un sottomarino. esperienza terribile. da un mercure mi aspettavo qualcosa di meglio

Dear CHRISTIAN l., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

A good stay

TripAdvisor rating 3.0/5

jeb967 TripAdvisor review

An average hotel, a bit out of the town centre (20 minute walk) on a busy main road with traffic and tram noise despite double glazing. Rooms at rear were quieter and executive rooms much larger, well worth choosing. The breakfast was very good. The staff were excellent and tried their utmost to make my stay comfortable. Thank you.

A bad choice

TripAdvisor rating 2.0/5

annieo579 Couples - TripAdvisor review

Menu creativity - Zero Food quality - Zero After staying at a very nice Mercure the previous evening with an admirable, creative menu and excellent food you cannot begin to imagine our disappointment with this establishment.

Dear Client, Thank you for choosing our establishment for your stopover in Grenoble. I'm sorry to read your dissatisfaction about the food. Our catering offer is based on "homemade", and from fresh produce, which generally satisfies our customers. Regards, Christophe Foretti General manager

Comfortable hotel, friendly and helpful service and good value

TripAdvisor rating 5.0/5

andywU7048SX Families - TripAdvisor review

We stayed overnight at the Mercure Grenoble centre Alpotel, booked easily using the Accor app and all very smooth. central location, garage parking included in the room rate. Reception staff were helpful with a problem that we had - much appreciated!

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