Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 571 reviews

Best price
guarantee
Mercure Grenoble Centre Alpotel Hotel - Image 1
Mercure Grenoble Centre Alpotel Hotel - Image 2
Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  571 reviews

TripAdvisor Rating  4.0/5  456 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Very bad memory, very hot in the room, air conditioning does not work, windows do not open.

Dear KAMIL S., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Centre Alpotel. We are very sorry that the service and facilities did not live up to your expectations, and please accept our sincerest apologies. We do indeed have an air-conditioning problem in some rooms. A specialist company has been working on the rooms since the beginning of June, and despite the modifications made, valve changes will be scheduled over the next few days to resolve the various problems. We look forward to welcoming you soon. Please accept, Sir, our warmest regards. Chloé Nogales Front Desk Manager

Broken hotel

Customer review rating 0.5/5

Lucas B. Business - Confirmed reviews ALL

AC broken in every rooms. No repair during the whole week Clogged bath. No proper repair done during the week

Dear LUCAS B., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Centre Alpotel. We are very sorry that the service and facilities did not live up to your expectations, and please accept our sincerest apologies. We do indeed have an air-conditioning problem in some rooms. A specialist company has been working on the rooms since the beginning of June, and despite the modifications made, valve changes will be scheduled over the next few days to resolve the various problems. We look forward to welcoming you soon. Please accept, Sir, our warmest regards. Chloé Nogales Front Desk Manager

Unpleasant Stay

Customer review rating 2.5/5

Gregory B. Business - Confirmed reviews ALL

The A/C was not working in the room or on the floor making it extremely uncomfortable. The room facing the street has no opening windows so no chance to improve the ventilation naturally. As several days had temperatures in high 20's it was not at all comfortable to stay in the room. Other colleagues travelling with me had exactly the same experience and I recall the same situation during my last stay although temperatures at that time were not so high, thankfully

Dear GREG B., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Centre Alpotel. We are very sorry that the service and facilities did not live up to your expectations, and please accept our sincerest apologies. We do indeed have an air-conditioning problem in some rooms. A specialist company has been working on the rooms since the beginning of June, and despite the modifications made, valve changes will be scheduled over the next few days to resolve the various problems. We look forward to welcoming you soon. Please accept, Mr, our warmest regards. Chloé Nogales Reception Manager

Air Conditioning Broken

Customer review rating 1.5/5

Brad C. Business - Confirmed reviews ALL

The hotel is clean and the room is adequate for the price point. But the broken air conditioning made the stay almost unbearable. Will not return on my next trip during summer unless there is a guarantee that the air conditioning is functional.

Dear BRADLEY C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay, we had a problem with the air conditioning. The technicians are currently working to solve the problem as quickly as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Nogales Front Desk Manager

Customer review rating 4.5/5

Jeff Business - Confirmed reviews ALL

always a pleasure

Dear JEFFREY B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Nogales Front Desk Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 154 reviews 7.2/10 Location
  • 348 reviews 4.8/10 Room
  • 319 reviews 8.9/10 Service
  • 210 reviews 3.7/10 Comfort
  • 140 reviews 7.9/10 Breakfast
  • 82 reviews 7/10 Cleanliness
  • 82 reviews 5.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Grenoble

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.