Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 658 reviews

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Mercure Grenoble Centre Alpotel Hotel - Image 1
Mercure Grenoble Centre Alpotel Hotel - Image 2
Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  658 reviews

TripAdvisor Rating  4.0/5  470 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Bert M. Business - Confirmed reviews ALL

Klassiek hotel.

Cher Monsieur M., Nous vous remercions pour vos commentaires positifs concernant notre emplacement et le caractère classique de notre établissement. Nous sommes ravis que votre séjour ait été agréable. Cordialement, Chloé Hôtel Mercure Grenoble Centre Alpotel

Customer review rating 5.0/5

Bassam H. Families - Confirmed reviews ALL

the hotel cleanness is excellent the stuff is so friendly

Dear Bassam H., Thank you for your kind words regarding our location, cleanliness, and friendly staff. We are delighted to know that you had a pleasant experience at our hotel. Your feedback is invaluable to us. Best regards, Chloé Hôtel Mercure Grenoble Centre Alpotel

Customer review rating 4.0/5

Karsten L. Business - Confirmed reviews ALL

The hotel is located well, close to the city centre. The breakfast is good with wide offer. The rooms are adequate, the infrastructure looks a bit run down.

Dear KARSTEN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback on our breakfast and our rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager

Customer review rating 3.5/5

Bruce T. Couples - Confirmed reviews ALL

All the staff we met were very nice and because they were so helpful, they are the reason my overall rating is not lower. The rooms are very small. Adequate for a one night stay but for a 4 night stay, they are very restricting of the ability to unpack bags. On our first night, we were awoken by water dripping into our room near to the door. We later discovered it was likely to be coming from the air-conditioning, but it was alarming close to one of the light fittings. We were given another room at 1.30 in the morning, and although it seems to have been an upgrade, the room was still very small.

Dear BRUCE T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Front Desk Manager

Customer review rating 4.5/5

Yves D. Families - Confirmed reviews ALL

Overall satisfying, friendly staff (in particular at the breakfast buffet), good service, everything as expected. A bit annoying that the main door was locked most of the time and ringing the door bell was sometimes only answered after several tries. A bit strange for such a big hotel. Breakfast was good, but we missed some vegetables or vegetable products.

Dear YVES D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager

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Other web-users rate our hotel

  • 186 reviews 6.6/10 Location
  • 374 reviews 5.2/10 Room
  • 337 reviews 9.3/10 Service
  • 230 reviews 4.5/10 Comfort
  • 154 reviews 8.1/10 Breakfast
  • 94 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.