Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating 4.3/5 2,028 reviews

#ALLSAFE Accor

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Mercure Grenoble Centre Alpotel Hotel
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+ 24 Services
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Room 1

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Hotel extras

  • 20 parking spaces at 12 euros on request upon arrival

  • Parking offered for our biker friends

  • Our restaurant offers traditional French cuisine from Monday to Friday

  • Advantage 4

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna (Nearby)
  • Babysitting on request (Nearby)Paying
  • Golf
  • Squash court (Nearby)
  • Skiing
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000
grenoble
france

Tel: +33476878841

Fax: (+33)4/76475852

Check-in from 12h00

Check out up to 12h00

  • GRAND PLACE-ALPEXPO :  TRAM A CHAVANT

  • LIGNE C :  TRAM C CHAVANT

  • SEYSSINET :  TRAM C CHAVANT

  • By plane

    GENEVA COINTRIN At 149km / 92.59 miles

  • By plane

    GRENOBLE SAINT GEOIRS At 56km / 34.8 miles

  • By plane

    LYON SAINT EXUPERY At 91km / 56.55 miles

  • By train

    GRENOBLE At 2km / 1.24 miles

GPS :45.183239, 5.729746

Our accommodation(s)

Choose between our two room categories: Standard Room with a street view, or Superior Room with additional services and a view over the fortress.

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with two single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

CAFE POURPRE

Type of cuisine: French

The "Café Pourpre" restaurant offers traditional French cuisine prepared with fresh produce.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE POURPRE

Non contractual photo

Bar open Monday to Friday evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 270

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Grenoble Centre Alpotel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,028 reviews

tripadvisor

TripAdvisor Rating 4.0/5

392 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Super

Customer review rating 4.3/5

P. Business - 09/10/2020 Confirmed reviews ALL

Super

Customer review rating 4.3/5

Carlo B. Solo - 13/09/2020 Confirmed reviews ALL

Nice accomodation, rooms have been recently refurbished, the room was super clean and breakfast was very nice. The parking for my motorcycle was also free! A nice touch was that I asked for a bottle of water at the reception late at night and it was never billed. Will definitely go back if in Grenoble again.

Dear CARLO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Nice hotel in good location

Customer review rating 4.3/5

Susanne Business - 02/03/2020 Confirmed reviews ALL

Overall the room was very nice, large bathroom, very clean and comfortable bed, also good choice of English speaking channels. Only issue encountered was that I was told that breakfast was included when I checked in, just to find out I was charged extra for it when I checked out, being told the receptionist who check me in was new and got it wrong.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Partially good stay

Customer review rating 4.3/5

Fabio V. Business - 27/02/2020 Confirmed reviews ALL

I was a frequent customer many years ago. I been back after long time. I see room renovated and coffee machine in the room, this is fine. Room heater was not working only air condition was. At reception was explained the during week end was switched off because outside was warm. Anyway someone will fix the issue the day later. No one fix the issue the room was every day cold. Not a good idea to do switch off heater in February! I been happy to leave the hotel on Friday. If I will ever come back I will do only in summer, hoping that in summer air conditioning will not be off!

Good

Customer review rating 4.3/5

Jb Business - 17/02/2020 Confirmed reviews ALL

The hotel is on a busy main road. I had asked for a quiet room but was placed on the road side rather than the rear where it was quieter. Eventually changed...

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

A good stay

TripAdvisor rating 4.0/5

jeb967 16/02/2020 TripAdvisor review

An average hotel, a bit out of the town centre (20 minute walk) on a busy main road with traffic and tram noise despite double glazing. Rooms at rear were quieter and executive rooms much larger, well worth choosing. The breakfast was very good. The staff were excellent and tried their utmost to make my stay comfortable. Thank you.

Customer review rating 4.3/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

Bad 1. bar closed for a 4 stars??? 2. restaurant closed for a 4 stars ??? 3. Platinum member no advantages Last stay in Grenoble was at Mgallery with bad experience, Mercure wasn t better

Well located, friendly people.

Customer review rating 4.3/5

Francois Business - 30/01/2020 Confirmed reviews ALL

2 nights, all good.

Dear FRANCOIS T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur
Customer review rating 4.3/5

Stathis Couples - 03/01/2020 Confirmed reviews ALL

Hotel is quite nice. I would like to have more cool hotel staff. I like the breakfast all this days, it was quite fresh and nice. The room was quite clean and relaxed.

Dear EFSTATHIOS T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Best Christmas

Customer review rating 4.3/5

Elisabeth Couples - 03/01/2020 Confirmed reviews ALL

We spent 2 nights in a quiet room with a very comfortable bed. We arrived around midnight and the receptionist Helene welcomed us with a smile and gave us advice for the city center (which is very close, walking distance). The breakfast was a 4*+ divers and fresh.

Dear IOANA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Excellent place for a business meeting

Customer review rating 4.3/5

Ian N. Business - 06/12/2019 Confirmed reviews ALL

Staff very friendlly.

Dear Ian N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

friendly staff

Customer review rating 4.3/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

The staff, specially in breakfast room is very friendly. and recognized me during second visit. staff at desk, a bit less helpful, when I requested room that could open a window.

Dear Bouke O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Not Good at all.

Customer review rating 4.3/5

Shovanjit Business - 30/11/2019 Confirmed reviews ALL

Breakfast Menu - Same for 30 Days, no change at all. Water should be complementary for Privilege Rooms. Was charged upfront as an advance for 7 days, however was not the same for other guests. Rooms need to have a better light for someone to study or complete his/her task.

Customer review rating 4.3/5

Bruno B. Business - 18/11/2019 Confirmed reviews ALL

perfect stay. Great staff !!!

Dear Bruno B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Great Location, Nice hotel, Friendly staff

Customer review rating 4.3/5

Philippe B. Couples - 04/11/2019 Confirmed reviews ALL

we had a very good experience. The staff was very helpful and the food was great. Conveniently located next to the tramway that makes it a perfect hotel to attend a concert at the summum.

Dear Philippe b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Had a good experience until the drunk guys showed up on the 3rd floor.

Customer review rating 4.3/5

Lee T. Business - 29/10/2019 Confirmed reviews ALL

We always love the desk staff but we especially appreciate the breakfast restaurant staff. The breakfast restaurant staff are always friendly and cheerful and remember us even though we only come once a year. We did have two evenings where drunk businessmen were banging on many doors at 3 am. Not fun and it made for a poor day.

Fine

Customer review rating 4.3/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

The air on was already turned on when I arrived (end of October !). Furthermore, the air on needs cleaning as it smells very bad. Sink in bathroom could not evacuate water.

Excellent hospitality

Customer review rating 4.3/5

Bob W. Business - 24/10/2019 Confirmed reviews ALL

The staff at this hotel are outstanding and make for a very enjoyable stay. The rooms are spotlessly clean and the windows open :-)

Conveniently located hotel

Customer review rating 4.3/5

Kirsty Business - 23/10/2019 Confirmed reviews ALL

I found the reception staff very friendly and helpful during the check in process as well as providing directions into town and sights to see. Room was quiet and well equipped.

Customer review rating 4.3/5

Anonymous Business - 19/10/2019 Confirmed reviews ALL

Good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

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