Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 567 reviews

Mercure Grenoble Centre Alpotel Hotel - Image 1
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Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  4.2/5  567 reviews

TripAdvisor Rating  4.0/5  452 reviews

Certificate of excellence 2024

Air Conditioning Broken

Customer review rating 1.5/5

Brad C. Business - Confirmed reviews ALL

The hotel is clean and the room is adequate for the price point. But the broken air conditioning made the stay almost unbearable. Will not return on my next trip during summer unless there is a guarantee that the air conditioning is functional.

Dear BRADLEY C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay, we had a problem with the air conditioning. The technicians are currently working to solve the problem as quickly as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Nogales Front Desk Manager

Customer review rating 4.5/5

Jeff Business - Confirmed reviews ALL

always a pleasure

Dear JEFFREY B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Nogales Front Desk Manager

Pleasant stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Staff courteous and very helpful. Des was outstanding and sorted a wheelchair accessible transfer from airport to hotel when we were let down at the last minute. Without him we would have had to cancel our whole holiday. Breakfast was excellent, as was the one dinner we had. However we booked an accessible room but it was tiny for a power wheelchair. This was not helped by a huge lamp in the room. The shower was inaccessible as my daughter would be unable to transfer on to the little stool provided. The risk of falling and injury for her was too great. Please consider installing a good size sturdy pull down shower seat with grab rails. Merci!

Dear ROSIE F., We very much appreciate your comments regarding your stay at the Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive comments. I will pass on your comments to our team and in particular to our receptionist Dès. I am sure that these comments will serve as an encouragement to all our staff who strive to continually improve the quality of our services. We have also taken into account your comment about changing the chair in the bathroom. We will make sure it is changed as soon as possible. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Yours sincerely Chloé Nogales Front Desk Manager

Excellent accommodation thanks to Leila in the reception

TripAdvisor rating 5.0/5

Ahmed R TripAdvisor review

The hotel is very good and the employees in the hotel are excellent They are very helpful specially in the reception Leila she is the most helpful and nice receptionist I ever meet Thank you all Hôtel Mercure Grenoble Centre Alpotel team, Thank you Leila for all your help

Dear, Thank you for your comments following your stay at Hôtel Mercure Grenoble Centre Alpotel. It is with great pleasure that we receive your compliments on our staff. We will be sure to share your comments with our entire team and Leila. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. We look forward to welcoming you again. Chloé Nogales Front Desk Manager

Good stay

Customer review rating 5.0/5

Amarie G. Friends - Confirmed reviews ALL

Comfortable bed and nice breakfast. Friendly staff.

Dear AMARIE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Nogales Front Desk Manager

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Other web-users rate our hotel

  • 159 reviews 6.8/10 Location
  • 324 reviews 5.8/10 Room
  • 311 reviews 9.2/10 Service
  • 6 reviews 3.3/10 WiFi
  • 184 reviews 5.2/10 Comfort
  • 132 reviews 8.3/10 Breakfast
  • 82 reviews 7.5/10 Cleanliness

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