Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,312 reviews

ALLSAFE approved hotel

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Mercure Grenoble Centre Alpotel Hotel
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+ 21 Services

Hotel extras

  • 20 parking spaces at 12 euros on request upon arrival

  • Parking offered for our biker friends

  • Restaurant closed July 24 to August 22, 2021 incl.; 24/7 offer available

  • ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 grenoble
france

Fax: (+33)4/76475852

Check-in from 12h00

Check out up to 12h00

  • GRAND PLACE-ALPEXPO:  TRAM A CHAVANT

  • LIGNE C:  TRAM C CHAVANT

  • SEYSSINET:  TRAM C CHAVANT

  • By plane

    GENEVA COINTRIN At 149km / 92.59 miles

  • By plane

    GRENOBLE SAINT GEOIRS At 56km / 34.8 miles

  • By plane

    LYON SAINT EXUPERY At 91km / 56.55 miles

  • By train

    GRENOBLE At 2km / 1.24 miles

GPS:45.183239, 5.729746

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAFE POURPRE

Come and discover the new Café Pourpre menu based on fresh and seasonal produce, Monday to Friday, noon-2pm and 7-10pm

Our accommodation(s)

Choose between our two room categories: Standard Room with a street view, or Superior Room with additional services and a view over the fortress.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 270

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Grenoble Centre Alpotel Hotel

100% genuine reviews from our guests

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ALL Rating 4.4/5

2,312 reviews

TripAdvisor Rating 4.0/5

405 reviews

Great staff!!

Customer review rating 5.0/5

Allison W. Families - 27/11/2021 Confirmed reviews ALL

Your staff went above and beyond to help. From assisting in purchasing bus tickets to the airport to printing needed documents they were terrific.

Dear ALLISON W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur
Customer review rating 5.0/5

Anonymous Couples - 26/11/2021 Confirmed reviews ALL

vey convenient

good location, bad room

Customer review rating 2.0/5

Pascal V. Business - 18/11/2021 Confirmed reviews ALL

room very noisy close to the general heating system, lack of noise insolation. impossibility to encrease the room temperature. furniture in the bathroom a little damaged

Dear PASCAL V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Nice hotel with friendly staff close to the city center.

Customer review rating 4.0/5

Bill Couples - 02/11/2021 Confirmed reviews ALL

All good, staff very helpful. Room clean with a good view!

Dear WILLIAM R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Well located

Customer review rating 4.0/5

Riccardo G. Business - 02/11/2021 Confirmed reviews ALL

I rate 8/10 just for the shower that was quite poor. Everything else was superb.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Foretti Directeur

Old fashioned hotel

Customer review rating 2.0/5

Philippe B. Solo - 13/10/2021 Confirmed reviews ALL

Disappointed with the room. dark blue painted wall + handicap accessible bathroom made the accommodation really not nice and certainly not a high end room as booked. Parking not in the premises of the hotel, and in a not welcoming nearby building, looking unsafe and really dirty Breakfast room really packed

room very smelly

Customer review rating 1.5/5

Christian L. Couples - 11/10/2021 Confirmed reviews ALL

the room was very smelly of smoke or something similar and the windows cannot open. the room was sealed like a submarine. terrible experience The glas of the windows extremely dirty almost cannot see outside la camera puzzava di fumo , le finestre non potevano essere aperte , i vetri sporchissimi. sembrava che fuori c'era la nebbia la stanza era sigillata come un sottomarino. esperienza terribile. da un mercure mi aspettavo qualcosa di meglio

Dear CHRISTIAN l., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

quality of the hotel (room, restaurant...) was perfect. Covid measures reassuring. the flexibility/service of the personnel as well.

Customer review rating 5.0/5

Terry Solo - 20/07/2021 Confirmed reviews ALL

very positive experience !

Dear TERRY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to welcome you and receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Good stay

Customer review rating 4.0/5

Naila Families - 05/06/2021 Confirmed reviews ALL

Hotel well located, clean and withall the amenities necessary in place. Breakfast not many choices but considering that they just opened after COVID-19 and not many guests staying, it was good enough. Restaurant still closed but option of ordering take away in to your room is well appreciated. On the other hand parking very very small... verify the size of your car and yourself before parking your car or you won’t be able to get out after you are parked, but thankful to have a secure place to park... neighbourhood “dodgy” after certain time of the day. Definitely coming back when staying in Grenoble.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Bed smells of cigarette smoke

Customer review rating 3.5/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

In France nobody is respecting the non smoking rules. In your Hotel nobody has to fear any consequences of doing so. The room I was in smelled at first not so bad and I can tolerate some but when I went to bed I realized that the whole bed smelled of smoke and I requested to change my room. My request was granted and I had a good night sleep. You need to adapt the same rules other ACCOR Hotels have and make people disrespecting the non smoking rules aware that they will need to pay for a complete sanitary cleaning of a room is they choose top smoke.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Super

Customer review rating 4.5/5

P. Business - 09/10/2020 Confirmed reviews ALL

Super

Customer review rating 4.5/5

Carlo B. Solo - 13/09/2020 Confirmed reviews ALL

Nice accomodation, rooms have been recently refurbished, the room was super clean and breakfast was very nice. The parking for my motorcycle was also free! A nice touch was that I asked for a bottle of water at the reception late at night and it was never billed. Will definitely go back if in Grenoble again.

Dear CARLO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Nice hotel in good location

Customer review rating 4.0/5

Susanne Business - 02/03/2020 Confirmed reviews ALL

Overall the room was very nice, large bathroom, very clean and comfortable bed, also good choice of English speaking channels. Only issue encountered was that I was told that breakfast was included when I checked in, just to find out I was charged extra for it when I checked out, being told the receptionist who check me in was new and got it wrong.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

A good stay

TripAdvisor rating 3.0/5

jeb967 16/02/2020 TripAdvisor review

An average hotel, a bit out of the town centre (20 minute walk) on a busy main road with traffic and tram noise despite double glazing. Rooms at rear were quieter and executive rooms much larger, well worth choosing. The breakfast was very good. The staff were excellent and tried their utmost to make my stay comfortable. Thank you.

A bad choice

TripAdvisor rating 2.0/5

annieo579 Couples - 16/04/2017 TripAdvisor review

Menu creativity - Zero Food quality - Zero After staying at a very nice Mercure the previous evening with an admirable, creative menu and excellent food you cannot begin to imagine our disappointment with this establishment.

Dear Client, Thank you for choosing our establishment for your stopover in Grenoble. I'm sorry to read your dissatisfaction about the food. Our catering offer is based on "homemade", and from fresh produce, which generally satisfies our customers. Regards, Christophe Foretti General manager

Comfortable hotel, friendly and helpful service and good value

TripAdvisor rating 5.0/5

andywU7048SX Family - 22/09/2015 TripAdvisor review

We stayed overnight at the Mercure Grenoble centre Alpotel, booked easily using the Accor app and all very smooth. central location, garage parking included in the room rate. Reception staff were helpful with a problem that we had - much appreciated!

Mercure Grenoble Centre Alpotel

TripAdvisor rating 3.0/5

Ole-Henning S Couples - 20/06/2015 TripAdvisor review

We did not think the quality of the hotel was in class with what we normally experience in a Mercur Hotel. The rooms were small but clean. The dinner was not good, was not in keeping with the price, the dessert we chose was a Tiramisu, but it looked more like strawberries with cream. Plus that they served good Express breakfast at reasonable price.

Bonjour, Thank your for taking the time to share your experience in Mercure Grenoble Centre Alpotel We are sorry that your experience did not meet your expectations. We are taking very seriously into consideration your remarks. Sincerely

Well located, needs a refresh

TripAdvisor rating 4.0/5

Ciprian N Business - 09/02/2015 TripAdvisor review

I stayed at this hotel for 4 weekdays for business. Top notch location in the heart of Grenoble (with direct access to both train station, business areas and historical venues), staff attitude and cleaning services, absolutely nothing to complain about there. On the other hand, the hotel could benefit from a refresh on room decorations, as well as some refurbishments. Rooms and bathrooms, although spacious and comfortable, give a bit of an old, aging feeling, with parts of the decoration showing clear signs of wear and tear. Breakfast - didn't try, too expensive.

In a quieter area of town but with good tram & bus access

TripAdvisor rating 4.0/5

pceskew Couples - 06/12/2013 TripAdvisor review

Good clean hotel. We booked a Privilege room, which was at the back of the hotel, so quiet, away from the main road. Everything we needed was there. Only downside was that the bar is not open at the weekend and there is no room service available.

Dear guest We thank you for your comment and are delighted that you appreciated your stay. Concerning the closure of our restaurant and bar on week ends, our reception team stay at your disposal to advise you and you indicate restaurants the most close correspondents to your wishes.Best regards

Good Stay

TripAdvisor rating 5.0/5

JohnStott89 Family - 15/08/2013 TripAdvisor review

We stayed here as a family for just one night. The hotel is easy to find just off the Auto- route. There is secure parking (additional cost) or a small hotel car park at the end of the building (free). The hotel is modern and is well presented. Both our rooms were a good size and impeccably clean. We did not make use of the breakfast, neither was the restaurant open (French holiday). The hotel is a 10-15 min stroll to the city centre. Overall - very pleased.

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