Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 634 reviews

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Mercure Grenoble Centre Alpotel Hotel - Image 1
Mercure Grenoble Centre Alpotel Hotel - Image 2
Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

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Room 1

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  634 reviews

TripAdvisor Rating  4.0/5  470 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Karsten L. Business - Confirmed reviews ALL

Dear KARSTEN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback on our breakfast and our rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager

Customer review rating 3.5/5

Bruce T. Couples - Confirmed reviews ALL

Dear BRUCE T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Front Desk Manager

Customer review rating 4.5/5

Yves D. Families - Confirmed reviews ALL

Dear YVES D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager

Customer review rating 4.5/5

Laurent D. F. Friends - Confirmed reviews ALL

Monsieur D. F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Grenoble Centre Alpotel. C’est avec grand plaisir que nous recevons vos compliments sur notre petit-déjeuner. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente D. vous accueillir D. nouveau, nous vous prions D. croire, Monsieur, en l’expression D. nos sentiments les meilleurs. Chloé Chef D. réception

Customer review rating 0.5/5

Mirko S. Solo - Confirmed reviews ALL

Dear, Thank you for taking the time to write to us following your stay at the Mercure Grenoble Centre Alpotel. We are sorry to hear that your experience did not meet your expectations. Regarding the air conditioning, one of our two cooling units broke down and we were no longer able to cool the rooms as much as we would have liked. Some rooms are cooler than others, depending on their exposure and their proximity to the remaining cooling unit. The current outside temperatures, between 35 and 40 degrees in Grenoble, have also affected our ability to cool the rooms completely. Please be assured that all necessary measures are being taken to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during your next stay. Chloé Reception Manager

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Other web-users rate our hotel

  • 189 reviews 6.6/10 Location
  • 378 reviews 5.3/10 Room
  • 335 reviews 9.2/10 Service
  • 233 reviews 4.4/10 Comfort
  • 158 reviews 8/10 Breakfast
  • 93 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.