Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 651 reviews

Best price
guarantee
Mercure Grenoble Centre Alpotel Hotel - Image 1
Mercure Grenoble Centre Alpotel Hotel - Image 2
Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  651 reviews

TripAdvisor Rating  4.0/5  461 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thank you!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé Front Desk Manager

Had to change room

Customer review rating 2.0/5

Waldemar J. Business - Confirmed reviews ALL

First room was an adapted for disabled access, so very small and terrible bathroom, so I have asked reception and they moved me for another room. Also water was not available in one of the nights. Breakfast options very limited compared to previously stays in the same hotel. Ar conditioner not working.

Dear WALDEMAR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. We are sorry that the service and performance did not live up to your expectations, and please accept our sincerest apologies. Our system is not reversible. We have to choose between heating and cooling mode. We are in a transitional period, so both the heating and air conditioning were switched off. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Chloé Front Desk Manager

Customer review rating 2.5/5

Johan Couples - Confirmed reviews ALL

The drain in the zink and bath was out of order.. The bathroom was overall in a rather old and worn out condition. Due to the poor drain in 309 we were moved to 209 - and had the noise of the plummers all the next day right above us. I asked for some alcoholgel placed at the breakfast buffet but it never came.. Over all I was a bit sad to see that just outside the doors there where a lot of cigaretbuts, minor trash i.e. We tolk the stairs to our room every day and could see trades with used service, cups and glases placed at the floor for most of a day. The door to the room next to 209 was open and the room seemed to be used by the hotel service staff. When walking by the room with open door one could see a room in poor condition with scrambled walls i.e. It just did not gave any good impression of the hotel overall.

Dear JOHAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For a future stay, do not hesitate to specify that you want a room with a renovated bathroom. We will assign it to you in the hoard of possible. For the technical problem, we will report it to our technician in order to solve it as soon as possible. The room next to room 209 is not a room but a storage space for the housekeepers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Chloé Front Desk Manager

Nice Privelege Rooms

Customer review rating 4.5/5

Sven Business - Confirmed reviews ALL

Booked due to ist was the only Choice Privilege room and These are quite nice and well renovated. Breakfast area also well spaced and bright. Low light attached Restaurant and bar closed during Weekend apparently.

Dear, Thank you for your comments following your stay at Hôtel Mercure Grenoble Centre Alpotel. It is with great pleasure that we receive your compliments on our rooms and breakfast. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. Don't hesitate to share your satisfaction on Tripadvisor! We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem. Chloé Front Desk Manager

Ok

Customer review rating 3.5/5

J. Business - Confirmed reviews ALL

Acceptable manque un parking efficient

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour au Mercure Grenoble Alpotel. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons un client qui est rentré dans la porte de garage la semaine dernière, de ce fait, la porte est cassée. Nous ne pouvons donc plus louer le parking, nous attendons les pièces pour la réparation de la porte. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Chloé Nogales Chef de réception

In partnership with TripAdvisor

Other web-users rate our hotel

  • 186 reviews 6.7/10 Location
  • 401 reviews 5/10 Room
  • 335 reviews 9.3/10 Service
  • 247 reviews 4.7/10 Comfort
  • 166 reviews 7.5/10 Breakfast
  • 93 reviews 7/10 Cleanliness
  • 11 reviews 4.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Grenoble

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.