Mercure Bordeaux Lac Hotel 4 stars

Bar shuts early. Breakfast not really worth the cost although not bad. Maybe a nicer place in summer when you can use the outdoor pool

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Everything was efficient and as expected.

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Deception on details

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

we liked, rested and have a good breakfast during our trip from Helsinki / Finland to Marbella / Spain by car.

We have stayed here several times. Friendly staff and comfortable rooms. Easy to find and easy to get into the centre of Bordeaux. If hotel restaurant is closed there are others nearby.

Enjoyed our stay. Unfortunately, it was a Sunday and not much was open/going on. Good room. Good room service. Good breakfast.

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty