perfect stay

We have stayed here a number of times and it’s always a nice place to stay. Rooms are excellent, common areas could do with some updating as starting to appear tired

The only thing that we found disappointing was the quality of some of the staff working in the bar and dining areas. There was a party atmosphere with their non-resident friends, with little attention paid to paying guests who seemed to be treated as an inconvenience. Intermittent poor tinkling at the piano, impromptu intermittent dancing in the lounge area and lots of noise.

Not good. Cleaning rooms very poor. General maintenance of hotel very poor.

Wifi not working properly Very noisy at a very early time in the morning (6:00 am) due to the preparation of the breakfast. I was located in the room 119 No lunch on Friday

The Mercure De Lac is a lovely hotel and is well located near the TMB tram into Bordeaux which was very convenient. The restaurant in the hotel was good and the food was good and there are nice restaurants also located within walking distance and well worth the money and way cheaper than the city. The staff were very friendly and helpful at all times. The bedroom was lovely and well maintained and cleaned every day. We were very pleased with our stay

It has been my best ever stay . I would like to thank Mr Bolaingue the director who personally made sure that my stay was perfect . Chistophe the head chef was absolutely magnificent in creating special dishes to my taste and a fantastic appreciated menu , Martin , Valentina , Mathias, Hugo and all the team in the restaurant gave a service equal to none thus without forgetting Thomas, Antoine, J Michel, Marianne et Morgane with their help and kindness at the reception desk . Of course the ladies making the rooms were also fantastic with their hard work and kindness . I cannot wait to go back

I was there for 9 nights , it could not have been better .Mr Bolaingue the director made sure that my every wish was fulfilled including my special steak tartar made by Christophe the chef who I have to say has a fantastic god quality menu . His kindness and attention are equal to none . The same apply to all the staff , Martin , Valentina ,Hugo, Mathias from the beverages section , Thomas , Antoine , J Michel, Marianne , Morganne from the reception thus without the chambermaids . I definitely recommend this hotel , I went there on business however they made it a holiday . Many thanks to every one of you it will be a dream to come back as I am living in UK .

big disappointment at the reception, austere and unfriendly welcome, the bottles of disinfectant are incredibly empty near the elevators! There is no quality service ?

For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.