Mercure Bordeaux Lac Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 850 reviews

Mercure Bordeaux Lac Hotel - Image 1
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Description

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

Our accommodation(s)

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Room 1

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

GPS:44.889323, -0.563521

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  850 reviews

Customer review rating 2.0/5

Maarten V. W. C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience did not meet your expectations. The sewage smell you mentioned in the bathroom is certainly not representative of the standards we aim to provide, and we regret that this affected your stay. Regarding the television, our reception team is available 24/7 and would have been happy to replace it immediately had we been informed of the issue. We always strive to resolve any technical problem as quickly as possible to ensure our guests' comfort. As part of our environmental commitment, we have chosen to replace single-use plastic bottles with filtered water fountains available on each floor, allowing guests to refill the reusable bottle provided in the room. We are sorry if the fountain you used did not appear perfectly clean, and we will ensure this point is checked with our housekeeping team. You also mentioned the absence of a telephone in the room. Our hotel has adopted a digital solution through the QR code available in every room, enabling guests to contact reception or our technical team instantly from their mobile phone. This modern system allows us to respond efficiently while reducing outdated equipment. Finally, we regret that you found the common areas and your room below your expectations. Your comments have been shared with our management team as we continue our programme of improvements. Thank you again for your valuable feedback. Although we understand your disappointment, we hope you may give us another opportunity to provide you with a much better experience in the future. Kind regards, Edith Biarnès Head of Accommodation

Customer review rating 3.5/5

James K. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Steve M. N. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Frederic G. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Ponce A. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review. We are delighted to read that you enjoyed our location, comfort, cleanliness, amenities, pool, and breakfast. Your special mention of our team is greatly appreciated, and we will be sure to share your compliments with our reception staff, who will be pleased to know that their assistance contributed positively to your stay. We also sincerely apologize for the inconvenience caused by the fire alarm activations during your visit. These were due to an unexpected technical issue, which has since been resolved. Thank you again for your valuable feedback and for choosing our hotel. We hope to have the pleasure of welcoming you back to Bordeaux very soon. Kind regards, Edith Biarnès Room Division Manager

Other web-users rate our hotel

  • 238 reviews 8.8/10 Location
  • 594 reviews 5.1/10 Room
  • 429 reviews 8.2/10 Service
  • 8 reviews 0/10 WiFi
  • 243 reviews 4.3/10 Cleanliness
  • 182 reviews 3.2/10 Amenities
  • 178 reviews 5.9/10 Breakfast
  • 151 reviews 5.4/10 Vibe

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