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Mercure Bordeaux Lac Hotel 4 stars

TripAdvisor rating 3.5/5 614 reviews
Mercure Bordeaux Lac Hotel
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+ 21 Services
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Room 1

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Hotel extras

  • Close to the convention center, the exhibitioncenter and the Matmut stadium

  • Easy access to the bypass. From Paris: exit 4. From Mérignac: exit 4C

  • 219 yards from tram line C, Palais des Congrèsstop (direct to city center and train station)

  • Free car park, terrace, cuisine made with fresh produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Karting facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300
bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRAM :   C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Our accommodations

Discover our recently renovated Superior Rooms. You can also stay as a family thanks to our Superior Room with sofa. All our rooms are spacious and have free WIFI connection.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite - 1 king-size bed.

  • Max. number of persons: 2
  • Area: From 60m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

BRASSERIE AU 33

Type of cuisine: French

Discover our new brasserie and try our range of seasonal dishes.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR D'HELIOS

Photo non contractuelle / Strictly non binding

Enjoy relaxing in our bar lounge where you can choose from our selection of Mercure wines and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,563 reviews

tripadvisor

TripAdvisor Rating 3.5/5

614 reviews

Good

Customer review rating 4.1/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location

Customer review rating 4.1/5

Brianh Families - 28/10/2019 Confirmed reviews ALL

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Disappointed

Customer review rating 4.1/5

Andrew M. Couples - 19/10/2019 Confirmed reviews ALL

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Dear ANDREW m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Its was as expected

Customer review rating 4.1/5

Pieter V. Couples - 16/10/2019 Confirmed reviews ALL

Everything was efficient and as expected.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

A functional stay.

Customer review rating 4.1/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 4.1/5

V. S. Business - 02/10/2019 Confirmed reviews ALL

Deception on details

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

I felt unwelcome

Customer review rating 4.1/5

Anonymous Couples - 25/09/2019 Confirmed reviews ALL

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

Dear LESLEY R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our other restaurant Hippopotamus was open and our Snacking service also. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

wonderful new experience for us and the location is perfect

Customer review rating 4.1/5

Veikko J. L. Couples - 24/09/2019 Confirmed reviews ALL

we liked, rested and have a good breakfast during our trip from Helsinki / Finland to Marbella / Spain by car.

Dear VEIKKO L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely satisfied.

Customer review rating 4.1/5

Karen Couples - 22/09/2019 Confirmed reviews ALL

We have stayed here several times. Friendly staff and comfortable rooms. Easy to find and easy to get into the centre of Bordeaux. If hotel restaurant is closed there are others nearby.

Dear KAREN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.1/5

Paul M. Couples - 17/09/2019 Confirmed reviews ALL

Enjoyed our stay. Unfortunately, it was a Sunday and not much was open/going on. Good room. Good room service. Good breakfast.

Dear PAUL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stopover

Customer review rating 4.1/5

D. K. Couples - 15/09/2019 Confirmed reviews ALL

We felt welcome throughout our stay.

Dear DYMPNA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was an ok stay

Customer review rating 4.1/5

Anonymous Friends - 15/09/2019 Confirmed reviews ALL

Strange smell all over the hotell

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent hitel

Customer review rating 4.1/5

Anonymous Couples - 30/08/2019 Confirmed reviews ALL

Staff were very pleasant and courteous. Lovely room but food a little traditional.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

TripAdvisor rating 3.5/5

Glyn H Couples - 27/08/2019 TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

Air conditioning ineffective, and thick duvets in summer!

Customer review rating 4.1/5

E. Families - 26/08/2019 Confirmed reviews ALL

Room was ok, showing it's age. Bathroom needs some attention - ceiling in shower is mouldy, shower pressure is awful so washing hair took a long time. Door is damaged by water from shower. Air conditioning system is pretty useless, room was boiling at night even though we left it running. Hotel provides thick duvets despite high temperature in rooms so all of us too hot and we all slept badly as a result. Breakfast buffet had a good range of choices but it took a long time for thing to be replaced when they ran out. For about 30 minutes there was no drinking water available and I ended up having to ask staff twice for some.

Dear HEMMING E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very enjoyable stay

Customer review rating 4.1/5

Chris J. M. Families - 25/08/2019 Confirmed reviews ALL

The hotel is conveniently located for the airport and access via the tram to the city. The staff are very professional and welcoming and we really enjoyed our stay.

Dear CHRISTOPHER m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exactly what I expect and need

Customer review rating 4.1/5

K Families - 21/08/2019 Confirmed reviews ALL

Nice and comfortable stay and all very helpful staff. Appreciate the convenient parking space and easy access to tram

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

carpets were absolutely discusting filthy , room service food was over priced and three bits of meat. don't get me started on the beds , if anyone reads this do not stay at this hotel £119 for filth stay at the ibis its cleaner

Customer review rating 4.1/5

Minou B. Friends - 17/08/2019 Confirmed reviews ALL

filthy don't stay here rubbish after a very long journey from Portugal .

Dear MINOU b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Start of the Velodyssee cycling trip!

Customer review rating 4.1/5

Ross Families - 13/08/2019 Confirmed reviews ALL

Hotel was fine. Bikes were safely stored for our arrival (thank you).

Dear ROSS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good

Customer review rating 4.1/5

Anonymous Couples - 31/07/2019 Confirmed reviews ALL

Enjoyed our stay. Friendly and helpful reception, great breakfast and quiet & relaxing location.

Dear MARILENE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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