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Mercure Bordeaux Lac Hotel 4 stars

Customer review rating 4.1/5 3,809 reviews

Mercure Bordeaux Lac Hotel
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+ 21 Services
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Room 1

Number of guests
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Hotel extras

  • Close to the convention center, the exhibitioncenter and the Matmut stadium

  • Easy access to the bypass. From Paris: exit 4. From Mérignac: exit 4C

  • 219 yards from tram line C, Palais des Congrèsstop (direct to city center and train station)

  • Free car park, terrace, cuisine made with fresh produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Karting facilities (Nearby)
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300
bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Check-in from 14h00

Check out up to 12h00

  • TRAM :  C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Our accommodation(s)

Discover our contemporary Superior Rooms. You will also have the chance to stay with your family thanks to the Superior Room with sofa. All our rooms are spacious and equipped with a free WIFI connection.

Superior Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed and 1 double sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, Lake View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, Lake View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BRASSERIE AU 33

Type of cuisine: French

Open Mon-Fri midday (weekend by reservation for family meals, clubs, seminars, etc.) At other times, you'll be warmly welcomed at our second restaurant Hippopotamus Bordeaux Lac, first floor.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HIPPOPOTAMUS BORDEAUX LAC

Type of cuisine: French

LE BAR D'HELIOS

Non contractual photo

Enjoy relaxing in our bar lounge where you can choose from our selection of Mercure wines and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,809 reviews

tripadvisor

TripAdvisor Rating 3.5/5

634 reviews

conveniently located near peripherique

Customer review rating 4.1/5

Mark Couples - 04/11/2020 Confirmed reviews ALL

Comfortable room, correct 'social distancing', pleasant welcome. Difficult to find entrance to compound.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good time

Customer review rating 4.1/5

G. Families - 09/09/2020 Confirmed reviews ALL

We had a good time staying here. The hotel was close to the lake and it’s worth taking a walk there. Free parking is a plus, same as the breakfast.

Dear TOPALA G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great value for money

Customer review rating 4.1/5

Myriam L. Families - 11/08/2020 Confirmed reviews ALL

The hôtel is comfortable and the swimming pool was a major plus with the children after a long journey in the car. It is well connected. To Bordeaux Centre via thé tram line. We used it to break up our journey down south but would definitely consider it as a base to visit Bordeaux in the future.

Dear MYRIAM L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.1/5

Satu S. Couples - 24/07/2020 Confirmed reviews ALL

Hotel Mercure Lac was the final destination on our 3-week-tour and access to the airport was easy. It also gave us the opportunity to get acquainted with both Saint Emilion and Haut Medoc wine areas that were part of our tour programme. When travelling with a car in specific conditions (global corona virus pandemic situation) the hotel was ideal because it offered easy opportunity of free parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

OK but could have been better

Customer review rating 4.1/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

Bar shuts early. Breakfast not really worth the cost although not bad. Maybe a nicer place in summer when you can use the outdoor pool

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good

Customer review rating 4.1/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location

Customer review rating 4.1/5

Brianh Families - 28/10/2019 Confirmed reviews ALL

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Disappointed

Customer review rating 4.1/5

Andrew M. Couples - 19/10/2019 Confirmed reviews ALL

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Dear ANDREW m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Its was as expected

Customer review rating 4.1/5

Pieter V. Couples - 16/10/2019 Confirmed reviews ALL

Everything was efficient and as expected.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

A functional stay.

Customer review rating 4.1/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 4.1/5

V. S. Business - 02/10/2019 Confirmed reviews ALL

Deception on details

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

I felt unwelcome

Customer review rating 4.1/5

Anonymous Couples - 25/09/2019 Confirmed reviews ALL

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

Dear LESLEY R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our other restaurant Hippopotamus was open and our Snacking service also. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

wonderful new experience for us and the location is perfect

Customer review rating 4.1/5

Veikko J. L. Couples - 24/09/2019 Confirmed reviews ALL

we liked, rested and have a good breakfast during our trip from Helsinki / Finland to Marbella / Spain by car.

Dear VEIKKO L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely satisfied.

Customer review rating 4.1/5

Karen Couples - 22/09/2019 Confirmed reviews ALL

We have stayed here several times. Friendly staff and comfortable rooms. Easy to find and easy to get into the centre of Bordeaux. If hotel restaurant is closed there are others nearby.

Dear KAREN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.1/5

Paul M. Couples - 17/09/2019 Confirmed reviews ALL

Enjoyed our stay. Unfortunately, it was a Sunday and not much was open/going on. Good room. Good room service. Good breakfast.

Dear PAUL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stopover

Customer review rating 4.1/5

D. K. Couples - 15/09/2019 Confirmed reviews ALL

We felt welcome throughout our stay.

Dear DYMPNA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was an ok stay

Customer review rating 4.1/5

Anonymous Friends - 15/09/2019 Confirmed reviews ALL

Strange smell all over the hotell

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent hitel

Customer review rating 4.1/5

Anonymous Couples - 30/08/2019 Confirmed reviews ALL

Staff were very pleasant and courteous. Lovely room but food a little traditional.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

TripAdvisor rating 3.5/5

Glyn H Couples - 27/08/2019 TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

Air conditioning ineffective, and thick duvets in summer!

Customer review rating 4.1/5

E. Families - 26/08/2019 Confirmed reviews ALL

Room was ok, showing it's age. Bathroom needs some attention - ceiling in shower is mouldy, shower pressure is awful so washing hair took a long time. Door is damaged by water from shower. Air conditioning system is pretty useless, room was boiling at night even though we left it running. Hotel provides thick duvets despite high temperature in rooms so all of us too hot and we all slept badly as a result. Breakfast buffet had a good range of choices but it took a long time for thing to be replaced when they ran out. For about 30 minutes there was no drinking water available and I ended up having to ask staff twice for some.

Dear HEMMING E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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