Mercure Bordeaux Lac Hotel 4 stars

Customer review rating 4.2/5 4,038 reviews

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Mercure Bordeaux Lac Hotel
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+ 15 Services

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 7 meeting rooms

  • Many family rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Karting facilities (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300 bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Check-in from 14h00

Check out up to 12h00

  • TRAM :  C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Our accommodation(s)

Conferences, visits, walks... Whatever the plan, enjoy the comfort of a large air-conditioned room or the roominess of a 60 m² suite. Families can enjoy our rooms for four, along with the swimming pool.

Our restaurants and bars

BRASSERIE AU 33

Type of cuisine: French

Brasserie 33 gets a makeover to serve you the best of seasonal produce, indoors or on the terrace by the pool. You also have a wide choice of gourmet locations with the many restaurants of Bordeaux-Lac.

HIPPOPOTAMUS BORDEAUX LAC

Type of cuisine: French

LE BAR D'HELIOS

Come and relax in the cozy atmosphere of the bar. Among the plush red velvet sofas, the grand piano is open to all. In good weather, enjoy the sun and Helios mural on the terrace on the garden side.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 47

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

4,038 reviews

TripAdvisor Rating 3.5/5

652 reviews

baddly run hotel

Customer review rating 1.5/5

Anonymous Couples - 04/09/2021 Confirmed reviews ALL

big disappointment at the reception, austere and unfriendly welcome, the bottles of disinfectant are incredibly empty near the elevators! There is no quality service ?

Lost glory

TripAdvisor rating 3.0/5

260ronb 28/07/2021 TripAdvisor review

For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.

Fantastic Stay

Customer review rating 4.5/5

Suaad S. Families - 17/07/2021 Confirmed reviews ALL

For a family for 4 and a baby, the room was nice. The sofa bed was perfect for my two daughters and the baby cot fit between the beds, so it was a snug fit. The staff was very nice and helpful, the breakfast was lovely but I found it strange that you had to boil your eggs and peel it. The days we stayed was bit chilly so the pool was freezing but we still enjoyed it. There is a shopping centre closeby if one takes the tram to get water and other supplies. I wish the hotel would supply more than 1 small complimentary bottle for a family of 5 during summer, atleast on the 1st day. Cheers to the staff -

Madam, It was a pleasure to welcome you and your family, and the entire team is glad to hear that you had a very nice stay ! Thank you for taking the time to share it !

4 stars? Hahaha, max 2

Customer review rating 0.5/5

Anonymous Business - 14/07/2021 Confirmed reviews ALL

This is one of the worst hotels I have ever been in. 1. Expensive (150€/night) and you get: a. Barely working AC b. Old furniture with heavy signs of wear c. Doors damaged of water d. Dirty walls e. Dirty ceiling (of dead mosquitos) f. Damaged curtains g. No white curtains h. Poor windows i. Horrible socket configuration j. Old and not good bed k. Cheap pillows l. Toilet fan not working (not shutting off and it is loud) m. Shower - messed up water, hot/cold/hot/cold, not mixed. Horrible ... I planned to stay for 30 days, but check out after 2nd night. And I count 2 non sleepy nights At checkout receptionist DOES NOT SPEAK ENGLISH !!!!! AVOID AT ALL COST!

Well positioned

Customer review rating 4.0/5

Graham Couples - 12/07/2021 Confirmed reviews ALL

comfortable and safe

Dear Mister GRAHAM, we are thankful for your review, and we are looking forward to welcome you again ! Best regards.

Not special

Customer review rating 3.0/5

Hmedan Couples - 14/06/2021 Confirmed reviews ALL

We got rung information before coming, the the room is good not more, the stuff is cool.

Thank you for your comment about your stay. We are looking forward to welcome you again while you are visiting Bordeaux.

Bien

Customer review rating 4.0/5

Gdv Couples - 30/05/2021 Confirmed reviews ALL

Experience correcte

Cher Monsieur, Toute l’équipe de Mercure Lac vous remercie pour votre avis positif. A bientôt dans notre belle ville !

Well located

Customer review rating 4.0/5

Prudence B. F. Couples - 23/12/2020 Confirmed reviews ALL

Pleasant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

conveniently located near peripherique

Customer review rating 4.0/5

Mark Couples - 04/11/2020 Confirmed reviews ALL

Comfortable room, correct 'social distancing', pleasant welcome. Difficult to find entrance to compound.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good time

Customer review rating 4.5/5

G. Families - 09/09/2020 Confirmed reviews ALL

We had a good time staying here. The hotel was close to the lake and it’s worth taking a walk there. Free parking is a plus, same as the breakfast.

Dear TOPALA G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great value for money

Customer review rating 4.5/5

Myriam L. Families - 11/08/2020 Confirmed reviews ALL

The hôtel is comfortable and the swimming pool was a major plus with the children after a long journey in the car. It is well connected. To Bordeaux Centre via thé tram line. We used it to break up our journey down south but would definitely consider it as a base to visit Bordeaux in the future.

Dear MYRIAM L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Satu S. Couples - 24/07/2020 Confirmed reviews ALL

Hotel Mercure Lac was the final destination on our 3-week-tour and access to the airport was easy. It also gave us the opportunity to get acquainted with both Saint Emilion and Haut Medoc wine areas that were part of our tour programme. When travelling with a car in specific conditions (global corona virus pandemic situation) the hotel was ideal because it offered easy opportunity of free parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

OK but could have been better

Customer review rating 3.0/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

Bar shuts early. Breakfast not really worth the cost although not bad. Maybe a nicer place in summer when you can use the outdoor pool

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good

Customer review rating 4.0/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

TripAdvisor rating 4.0/5

Glyn H Couples - 27/08/2019 TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

A quiet stay

TripAdvisor rating 4.0/5

continental_11 Couples - 03/03/2017 TripAdvisor review

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent break

TripAdvisor rating 5.0/5

currypasty Family - 08/08/2016 TripAdvisor review

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

No restaurant/room service

TripAdvisor rating 4.0/5

MariaM2720 Family - 07/01/2015 TripAdvisor review

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

Dear Maria M, Thank you for sharing your opinion on Trip Advisor. It is true, as you can see on our website and as we indicate during check in time, that the restaurant is closed during the week end. But we have 5 good restaurants at walking distance that we can recomand to our guest. Concnerning supplementary towels or any inconvenience you may have, we have our "2424" staff who can give you assistance during your stay. Do not hesitate to contact them. We would be very pleased to welcome you again. Sincerely yours Benjamin REVERDY General Manager

Excellent hotel handy to do business in Bordeaux

TripAdvisor rating 4.0/5

Marc F Business - 29/12/2014 TripAdvisor review

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.

From southern Portugal to Saint Malo.

TripAdvisor rating 4.0/5

Anita L Couples - 19/11/2013 TripAdvisor review

Our only complaint is that on arriving on Saturday evening we were informed that both the bar and restaurant were closed over the weekend, and so we had to go further afield for sustenance. The website also claims to have secure parking, but there is a six foot fence and a gate that closes at midnight, hardly secure! Otherwise, room was lovely and very comfortable and staff delightful.

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