Mercure Bordeaux Lac Hotel 4 stars

Name: Mercure Bordeaux Lac Hotel
Address: BORDEAUX, 33300, FRANCE
Telephone: (+33)5/56433672
Rating: 4.1

Customer review rating 4.1/5 3,628 reviews

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+ 21 Services

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Mercure Bordeaux Lac Hotel

Hotel for travellers looking for local and authentic experiences

Close to the Palais des Congrès, Parc des Expositions and Stade Matmut Atlantique, the Mercure Bordeaux Lac hotel warmly welcomes you to a modern setting. The hotel is directly connected by tramway to downtown Bordeaux, a city of gastronomy and oenologica l exploration. Add a cultural note to one of your seminars at this Mercure hotel.

Bordeaux, an exceptional urban center awarded UNESCO status in 2007 and voted "European Best Destination 2015." A city of art and history, Bordeaux is also a gateway to some of the world's most iconic vineyards. Bordeaux is no stranger to modernity, with the new Matmut Atlantique stadium located in the Bordeaux-Lac area, and the Cité du Vin, a journey through space and time for both tourists and wine lovers.

Close to Bordeaux and its impressive array of tourist attractions, the Mercure Bordeaux Le Lac invites you to discover the charms of this UNESCO World Heritage Site. Whilst you're in the Capital of the South-Western France, don't miss the opportunity to e

Hotel extras

Close to the convention center, the exhibitioncenter and the Matmut stadium
Easy access to the bypass. From Paris: exit 4. From Mérignac: exit 4C
219 yards from tram line C, Palais des Congrèsstop (direct to city center and train station)
Free car park, terrace, cuisine made with fresh produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parkingFree
- Private enclosed outdoor parkingFree
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying)Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Gift shop/newspaper shop

Outdoor unheated pool
Golf
- Golf course 18 holes
- Golf course 9 holes
Karting facilities (Nearby)

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 12:00-14:00 + 19:00-22:00
- Opening hours : Week-end CLOSED

7 meeting room(s)
Copy/print service available

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300
bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Contact email

Check-in from 14h00

Check out up to 12h00

TRAM : C PALAIS DES CONGRES

By plane
BORDEAUX MERIGNAC At 18km / 11.18 miles
By train
BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Our accommodations

Discover our recently renovated Superior Rooms. You can also stay as a family thanks to our Superior Room with sofa. All our rooms are spacious and have free WIFI connection.

Superior Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Superior Room with 1 double bed and 1 double sofa bed

Accessible room

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Garden side, Lake side, Pool side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Privilege Room with 1 double bed and 1 double sofa bed

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Garden side, Lake side, Pool side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Rooms

Our restaurants and bars

BRASSERIE AU 33

Type of cuisine: French

Discover our new brasserie and try our range of seasonal dishes.

Lunch

12:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

19:00 - 22:00

Mon
Tue
Wed
Thurs
~~Fri~~
~~Sat~~
~~Sun~~

LE BAR D'HELIOS

Enjoy relaxing in our bar lounge where you can choose from our selection of Mercure wines and drinks.

Lunch

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
~~Fri~~
~~Sat~~
~~Sun~~

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 120 m²
Maximum capacity: 90 people
Maximum banquet capacity: 90 people

Find out more

OK but could have been better

Anonymous Business - 05/03/2020 Confirmed reviews ALL

Bar shuts early. Breakfast not really worth the cost although not bad. Maybe a nicer place in summer when you can use the outdoor pool

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location

Brianh Families - 28/10/2019 Confirmed reviews ALL

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Disappointed

Andrew M. Couples - 19/10/2019 Confirmed reviews ALL

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Dear ANDREW m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Its was as expected

Pieter V. Couples - 16/10/2019 Confirmed reviews ALL

Everything was efficient and as expected.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

A functional stay.

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

V. S. Business - 02/10/2019 Confirmed reviews ALL

Deception on details

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

I felt unwelcome

Anonymous Couples - 25/09/2019 Confirmed reviews ALL

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

Dear LESLEY R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our other restaurant Hippopotamus was open and our Snacking service also. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

wonderful new experience for us and the location is perfect

Veikko J. L. Couples - 24/09/2019 Confirmed reviews ALL

we liked, rested and have a good breakfast during our trip from Helsinki / Finland to Marbella / Spain by car.

Dear VEIKKO L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely satisfied.

Karen Couples - 22/09/2019 Confirmed reviews ALL

We have stayed here several times. Friendly staff and comfortable rooms. Easy to find and easy to get into the centre of Bordeaux. If hotel restaurant is closed there are others nearby.

Dear KAREN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Paul M. Couples - 17/09/2019 Confirmed reviews ALL

Enjoyed our stay. Unfortunately, it was a Sunday and not much was open/going on. Good room. Good room service. Good breakfast.

Dear PAUL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stopover

D. K. Couples - 15/09/2019 Confirmed reviews ALL

We felt welcome throughout our stay.

Dear DYMPNA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was an ok stay

Anonymous Friends - 15/09/2019 Confirmed reviews ALL

Strange smell all over the hotell

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent hitel

Anonymous Couples - 30/08/2019 Confirmed reviews ALL

Staff were very pleasant and courteous. Lovely room but food a little traditional.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

Glyn H Couples - 27/08/2019 TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

Air conditioning ineffective, and thick duvets in summer!

E. Families - 26/08/2019 Confirmed reviews ALL

Room was ok, showing it's age. Bathroom needs some attention - ceiling in shower is mouldy, shower pressure is awful so washing hair took a long time. Door is damaged by water from shower. Air conditioning system is pretty useless, room was boiling at night even though we left it running. Hotel provides thick duvets despite high temperature in rooms so all of us too hot and we all slept badly as a result. Breakfast buffet had a good range of choices but it took a long time for thing to be replaced when they ran out. For about 30 minutes there was no drinking water available and I ended up having to ask staff twice for some.

Dear HEMMING E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very enjoyable stay

Chris J. M. Families - 25/08/2019 Confirmed reviews ALL

The hotel is conveniently located for the airport and access via the tram to the city. The staff are very professional and welcoming and we really enjoyed our stay.

Dear CHRISTOPHER m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exactly what I expect and need

K Families - 21/08/2019 Confirmed reviews ALL

Nice and comfortable stay and all very helpful staff. Appreciate the convenient parking space and easy access to tram

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

carpets were absolutely discusting filthy , room service food was over priced and three bits of meat. don't get me started on the beds , if anyone reads this do not stay at this hotel £119 for filth stay at the ibis its cleaner

Minou B. Friends - 17/08/2019 Confirmed reviews ALL

filthy don't stay here rubbish after a very long journey from Portugal .

Dear MINOU b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Start of the Velodyssee cycling trip!

Ross Families - 13/08/2019 Confirmed reviews ALL

Hotel was fine. Bikes were safely stored for our arrival (thank you).

Dear ROSS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our most recent 20 reviews

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