Mercure Bordeaux Lac Hotel 4 stars

Customer review rating 4.2/5 4,104 reviews

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Mercure Bordeaux Lac Hotel
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+ 15 Services

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300 bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Check-in from 14h00

Check out up to 12h00

  • TRAM :  C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • 3 rooms for people with reduced mobility
    • 55 family rooms
    • 6 connecting rooms
    • 100 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Car park
    • On site
    • Private

Our accommodation(s)

Conferences, visits, walks... Whatever the plan, enjoy the comfort of a large air-conditioned room or the roominess of a 60 m² suite. Families can enjoy our rooms for four, along with the swimming pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 47

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,104 reviews

TripAdvisor Rating 3.5/5

654 reviews

Well located and well appointed hotel

Customer review rating 4.0/5

Anonymous Couples - 10/10/2021 Confirmed reviews ALL

The only thing that we found disappointing was the quality of some of the staff working in the bar and dining areas. There was a party atmosphere with their non-resident friends, with little attention paid to paying guests who seemed to be treated as an inconvenience. Intermittent poor tinkling at the piano, impromptu intermittent dancing in the lounge area and lots of noise.

Less than average

Customer review rating 2.5/5

Frank Couples - 05/10/2021 Confirmed reviews ALL

Not good. Cleaning rooms very poor. General maintenance of hotel very poor.

Disappointing

Customer review rating 2.0/5

T. Business - 02/10/2021 Confirmed reviews ALL

Wifi not working properly Very noisy at a very early time in the morning (6:00 am) due to the preparation of the breakfast. I was located in the room 119 No lunch on Friday

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthieu Hotel Manager

good stay

Customer review rating 5.0/5

Margaret O. Couples - 27/09/2021 Confirmed reviews ALL

The Mercure De Lac is a lovely hotel and is well located near the TMB tram into Bordeaux which was very convenient. The restaurant in the hotel was good and the food was good and there are nice restaurants also located within walking distance and well worth the money and way cheaper than the city. The staff were very friendly and helpful at all times. The bedroom was lovely and well maintained and cleaned every day. We were very pleased with our stay

Dear Madam O., We very much appreciate your comment regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback !

Best experience ever

Customer review rating 5.0/5

Dominique D. Business - 23/09/2021 Confirmed reviews ALL

It has been my best ever stay . I would like to thank Mr Bolaingue the director who personally made sure that my stay was perfect . Chistophe the head chef was absolutely magnificent in creating special dishes to my taste and a fantastic appreciated menu , Martin , Valentina , Mathias, Hugo and all the team in the restaurant gave a service equal to none thus without forgetting Thomas, Antoine, J Michel, Marianne et Morgane with their help and kindness at the reception desk . Of course the ladies making the rooms were also fantastic with their hard work and kindness . I cannot wait to go back

A wonderful stay

TripAdvisor rating 5.0/5

Traveler301415 Business - 21/09/2021 TripAdvisor review

I was there for 9 nights , it could not have been better .Mr Bolaingue the director made sure that my every wish was fulfilled including my special steak tartar made by Christophe the chef who I have to say has a fantastic god quality menu . His kindness and attention are equal to none . The same apply to all the staff , Martin , Valentina ,Hugo, Mathias from the beverages section , Thomas , Antoine , J Michel, Marianne , Morganne from the reception thus without the chambermaids . I definitely recommend this hotel , I went there on business however they made it a holiday . Many thanks to every one of you it will be a dream to come back as I am living in UK .

baddly run hotel

Customer review rating 1.5/5

Anonymous Couples - 04/09/2021 Confirmed reviews ALL

big disappointment at the reception, austere and unfriendly welcome, the bottles of disinfectant are incredibly empty near the elevators! There is no quality service ?

Lost glory

TripAdvisor rating 3.0/5

260ronb 28/07/2021 TripAdvisor review

For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.

Fantastic Stay

Customer review rating 4.5/5

Suaad S. Families - 17/07/2021 Confirmed reviews ALL

For a family for 4 and a baby, the room was nice. The sofa bed was perfect for my two daughters and the baby cot fit between the beds, so it was a snug fit. The staff was very nice and helpful, the breakfast was lovely but I found it strange that you had to boil your eggs and peel it. The days we stayed was bit chilly so the pool was freezing but we still enjoyed it. There is a shopping centre closeby if one takes the tram to get water and other supplies. I wish the hotel would supply more than 1 small complimentary bottle for a family of 5 during summer, atleast on the 1st day. Cheers to the staff -

Madam, It was a pleasure to welcome you and your family, and the entire team is glad to hear that you had a very nice stay ! Thank you for taking the time to share it !

4 stars? Hahaha, max 2

Customer review rating 0.5/5

Anonymous Business - 14/07/2021 Confirmed reviews ALL

This is one of the worst hotels I have ever been in. 1. Expensive (150€/night) and you get: a. Barely working AC b. Old furniture with heavy signs of wear c. Doors damaged of water d. Dirty walls e. Dirty ceiling (of dead mosquitos) f. Damaged curtains g. No white curtains h. Poor windows i. Horrible socket configuration j. Old and not good bed k. Cheap pillows l. Toilet fan not working (not shutting off and it is loud) m. Shower - messed up water, hot/cold/hot/cold, not mixed. Horrible ... I planned to stay for 30 days, but check out after 2nd night. And I count 2 non sleepy nights At checkout receptionist DOES NOT SPEAK ENGLISH !!!!! AVOID AT ALL COST!

Well positioned

Customer review rating 4.0/5

Graham Couples - 12/07/2021 Confirmed reviews ALL

comfortable and safe

Dear Mister GRAHAM, we are thankful for your review, and we are looking forward to welcome you again ! Best regards.

Not special

Customer review rating 3.0/5

Hmedan Couples - 14/06/2021 Confirmed reviews ALL

We got rung information before coming, the the room is good not more, the stuff is cool.

Thank you for your comment about your stay. We are looking forward to welcome you again while you are visiting Bordeaux.

Bien

Customer review rating 4.0/5

Gdv Couples - 30/05/2021 Confirmed reviews ALL

Experience correcte

Cher Monsieur, Toute l’équipe de Mercure Lac vous remercie pour votre avis positif. A bientôt dans notre belle ville !

Well located

Customer review rating 4.0/5

Prudence B. F. Couples - 23/12/2020 Confirmed reviews ALL

Pleasant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

conveniently located near peripherique

Customer review rating 4.0/5

Mark Couples - 04/11/2020 Confirmed reviews ALL

Comfortable room, correct 'social distancing', pleasant welcome. Difficult to find entrance to compound.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

TripAdvisor rating 4.0/5

Glyn H Couples - 27/08/2019 TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

A quiet stay

TripAdvisor rating 4.0/5

continental_11 Couples - 03/03/2017 TripAdvisor review

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent break

TripAdvisor rating 5.0/5

currypasty Family - 08/08/2016 TripAdvisor review

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

No restaurant/room service

TripAdvisor rating 4.0/5

MariaM2720 Family - 07/01/2015 TripAdvisor review

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

Dear Maria M, Thank you for sharing your opinion on Trip Advisor. It is true, as you can see on our website and as we indicate during check in time, that the restaurant is closed during the week end. But we have 5 good restaurants at walking distance that we can recomand to our guest. Concnerning supplementary towels or any inconvenience you may have, we have our "2424" staff who can give you assistance during your stay. Do not hesitate to contact them. We would be very pleased to welcome you again. Sincerely yours Benjamin REVERDY General Manager

Excellent hotel handy to do business in Bordeaux

TripAdvisor rating 4.0/5

Marc F Business - 29/12/2014 TripAdvisor review

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.

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