Mercure Bordeaux Lac Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 865 reviews

Mercure Bordeaux Lac Hotel - Image 1
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Description

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

Our accommodation(s)

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Room 1

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

GPS:44.889323, -0.563521

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  865 reviews

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Tom F. Families - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words, especially knowing the difficult circumstances in which you stayed with us. During such an unexpected and stressful situation, our priority was to welcome you with kindness, support and professionalism. Your compliments will be shared with our receptionist, who will be very happy to know that her patience, smile and dedication made a difference during your stay. Our team was deeply committed to helping all guests affected by the evacuations, and your message is a wonderful recognition of their efforts. We sincerely hope that everything is now back to normal for you and your family, and we would be delighted to welcome you again under happier circumstances. Kind regards, The Mercure Bordeaux Lac Team

Customer review rating 2.0/5

Maarten V. W. C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience did not meet your expectations. The sewage smell you mentioned in the bathroom is certainly not representative of the standards we aim to provide, and we regret that this affected your stay. Regarding the television, our reception team is available 24/7 and would have been happy to replace it immediately had we been informed of the issue. We always strive to resolve any technical problem as quickly as possible to ensure our guests' comfort. As part of our environmental commitment, we have chosen to replace single-use plastic bottles with filtered water fountains available on each floor, allowing guests to refill the reusable bottle provided in the room. We are sorry if the fountain you used did not appear perfectly clean, and we will ensure this point is checked with our housekeeping team. You also mentioned the absence of a telephone in the room. Our hotel has adopted a digital solution through the QR code available in every room, enabling guests to contact reception or our technical team instantly from their mobile phone. This modern system allows us to respond efficiently while reducing outdated equipment. Finally, we regret that you found the common areas and your room below your expectations. Your comments have been shared with our management team as we continue our programme of improvements. Thank you again for your valuable feedback. Although we understand your disappointment, we hope you may give us another opportunity to provide you with a much better experience in the future. Kind regards, Edith Biarnès Head of Accommodation

Customer review rating 3.5/5

James K. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Steve M. N. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 220 reviews 8.6/10 Location
  • 556 reviews 5.4/10 Room
  • 407 reviews 8.4/10 Service
  • 8 reviews 0/10 WiFi
  • 208 reviews 5.2/10 Cleanliness
  • 170 reviews 6.5/10 Breakfast
  • 143 reviews 5.8/10 Vibe
  • 136 reviews 3.8/10 Amenities

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