Mercure Bordeaux Lac Hotel 4 stars

I was there for 9 nights , it could not have been better .Mr Bolaingue the director made sure that my every wish was fulfilled including my special steak tartar made by Christophe the chef who I have to say has a fantastic god quality menu . His kindness and attention are equal to none . The same apply to all the staff , Martin , Valentina ,Hugo, Mathias from the beverages section , Thomas , Antoine , J Michel, Marianne , Morganne from the reception thus without the chambermaids . I definitely recommend this hotel , I went there on business however they made it a holiday . Many thanks to every one of you it will be a dream to come back as I am living in UK .

big disappointment at the reception, austere and unfriendly welcome, the bottles of disinfectant are incredibly empty near the elevators! There is no quality service ?

For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.

For a family for 4 and a baby, the room was nice. The sofa bed was perfect for my two daughters and the baby cot fit between the beds, so it was a snug fit. The staff was very nice and helpful, the breakfast was lovely but I found it strange that you had to boil your eggs and peel it. The days we stayed was bit chilly so the pool was freezing but we still enjoyed it. There is a shopping centre closeby if one takes the tram to get water and other supplies. I wish the hotel would supply more than 1 small complimentary bottle for a family of 5 during summer, atleast on the 1st day. Cheers to the staff -

This is one of the worst hotels I have ever been in. 1. Expensive (150€/night) and you get: a. Barely working AC b. Old furniture with heavy signs of wear c. Doors damaged of water d. Dirty walls e. Dirty ceiling (of dead mosquitos) f. Damaged curtains g. No white curtains h. Poor windows i. Horrible socket configuration j. Old and not good bed k. Cheap pillows l. Toilet fan not working (not shutting off and it is loud) m. Shower - messed up water, hot/cold/hot/cold, not mixed. Horrible ... I planned to stay for 30 days, but check out after 2nd night. And I count 2 non sleepy nights At checkout receptionist DOES NOT SPEAK ENGLISH !!!!! AVOID AT ALL COST!

comfortable and safe

We got rung information before coming, the the room is good not more, the stuff is cool.

Experience correcte

Pleasant

Comfortable room, correct 'social distancing', pleasant welcome. Difficult to find entrance to compound.

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.