Mercure Bordeaux Lac Hotel 4 stars

The hôtel is comfortable and the swimming pool was a major plus with the children after a long journey in the car. It is well connected. To Bordeaux Centre via thé tram line. We used it to break up our journey down south but would definitely consider it as a base to visit Bordeaux in the future.

Hotel Mercure Lac was the final destination on our 3-week-tour and access to the airport was easy. It also gave us the opportunity to get acquainted with both Saint Emilion and Haut Medoc wine areas that were part of our tour programme. When travelling with a car in specific conditions (global corona virus pandemic situation) the hotel was ideal because it offered easy opportunity of free parking.

Bar shuts early. Breakfast not really worth the cost although not bad. Maybe a nicer place in summer when you can use the outdoor pool

Only negative point for me is the noise of the ventilation in the room during the night. I stopped the heating in the room but the one of the bathroom was still loud enough to be slightly annoying. Also the frame of the bed in 606 is sometimes noisy, but only when you climb in it.

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Everything was efficient and as expected.

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Deception on details

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.