Mercure Bordeaux Lac Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 870 reviews

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Mercure Bordeaux Lac Hotel - Image 1
Mercure Bordeaux Lac Hotel - Image 2
Mercure Bordeaux Lac Hotel - Image 3
Mercure Bordeaux Lac Hotel - Image 4
Rue du grand Barail, Quartier du lac, 33300 BORDEAUX, France

Description

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 double bed and 1 double sofa bed

Photo out of - Standard Room with 1 double bed and 1 double sofa bed

Standard Room with 1 double bed and 1 double sofa bed (ideally for children up to 15 years old), free WIFI, safe, kettle with coffee and tea, bathroom with bath or shower.

  • Views:

    Garden View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
  • Views: Garden View
See availabilities

Spacious Superior Room: double bed with duvet, free WIFI internet connection, flat screen TV, minibar, courtesy tray, air conditioning. Bathroom with shower and hair dryer.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Room - renovated: double bed and single sofa bed (ideal for children up to 15 years old), WIFI, flat-screen TV, mini-bar, courtesy tray, air conditioning. Bathroom with shower and hairdryer.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious Superior Room: double bed with duvet, sofa (160x200), free WIFI Internet connection, flat screen TV, minibar, courtesy tray, air conditioning. Bathroom with shower and hair dryer.

  • Views:

    Park view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Renovated room facing garden, quiet area, on the top floor: double bed 63x79", sofa bed (children up to age 15), Nespresso, mini-bar with free drinks, bathrobe, A/C, WIFI. Bathroom with shower, hairdryer.

  • Views:

    Garden View or Park view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Suite, air conditioning, 1 king bed, living room with desk, coffee machine and complimentary refreshments, free WIFI, flat-screen TV, safe. Bathroom with shower and bathtub.

  • Views:

    Garden View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

GPS:44.889323, -0.563521

Telephone
Fax +33 5 56 50 23 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 100 rooms
  • 3 rooms for people with reduced mobility
  • 55 family rooms
  • 3 connecting rooms
  • 100 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

3 Meeting rooms

Family

Services for children

  • Green area

Well-being

Swimming pool

  • Outside

Sports and leisure

Karting

  • On site

Karting

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private

HIPPOPOTAMUS BORDEAUX LAC

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Located next to the hotel, our Hippopotamus Bordeaux Lac restaurant invites guests daily to discover a menu featuring a variety of quality meats and grilled specialties!

Come and relax in the cozy atmosphere of the bar. Among the plush red velvet sofas, the grand piano is open to all. In good weather, enjoy the sun and Helios mural on the terrace on the garden side.

Three breakfast options are available to get your day off to a perfect start: the "Grand Regal" buffet served in the restaurant overlooking the pool, the "Matin Douceur" served in your room and the "Express Formula" available at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  870 reviews

Customer review rating 3.0/5

Patrick M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Carlos C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Tom F. Families - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words, especially knowing the difficult circumstances in which you stayed with us. During such an unexpected and stressful situation, our priority was to welcome you with kindness, support and professionalism. Your compliments will be shared with our receptionist, who will be very happy to know that her patience, smile and dedication made a difference during your stay. Our team was deeply committed to helping all guests affected by the evacuations, and your message is a wonderful recognition of their efforts. We sincerely hope that everything is now back to normal for you and your family, and we would be delighted to welcome you again under happier circumstances. Kind regards, The Mercure Bordeaux Lac Team

Customer review rating 2.0/5

Maarten V. W. C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience did not meet your expectations. The sewage smell you mentioned in the bathroom is certainly not representative of the standards we aim to provide, and we regret that this affected your stay. Regarding the television, our reception team is available 24/7 and would have been happy to replace it immediately had we been informed of the issue. We always strive to resolve any technical problem as quickly as possible to ensure our guests' comfort. As part of our environmental commitment, we have chosen to replace single-use plastic bottles with filtered water fountains available on each floor, allowing guests to refill the reusable bottle provided in the room. We are sorry if the fountain you used did not appear perfectly clean, and we will ensure this point is checked with our housekeeping team. You also mentioned the absence of a telephone in the room. Our hotel has adopted a digital solution through the QR code available in every room, enabling guests to contact reception or our technical team instantly from their mobile phone. This modern system allows us to respond efficiently while reducing outdated equipment. Finally, we regret that you found the common areas and your room below your expectations. Your comments have been shared with our management team as we continue our programme of improvements. Thank you again for your valuable feedback. Although we understand your disappointment, we hope you may give us another opportunity to provide you with a much better experience in the future. Kind regards, Edith Biarnès Head of Accommodation

Customer review rating 5.0/5

Carlos C. Families - Confirmed reviews ALL

As always, very friendly and professional staff.

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

Lovely pool to contend with the heat. Rooms air con did not work so was given a fan.

Customer review rating 5.0/5

Tom F. Families - Confirmed reviews ALL

Excellent we were very welcome and the staff were super good. The receptionist helped us with a smile as we were evacuated from our house in Cestas. She was excellent patient professional and a credit to the Hitel

Dear Guest, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words, especially knowing the difficult circumstances in which you stayed with us. During such an unexpected and stressful situation, our priority was to welcome you with kindness, support and professionalism. Your compliments will be shared with our receptionist, who will be very happy to know that her patience, smile and dedication made a difference during your stay. Our team was deeply committed to helping all guests affected by the evacuations, and your message is a wonderful recognition of their efforts. We sincerely hope that everything is now back to normal for you and your family, and we would be delighted to welcome you again under happier circumstances. Kind regards, The Mercure Bordeaux Lac Team

Customer review rating 2.0/5

Maarten V. W. C. Couples - Confirmed reviews ALL

A pity about the sewage smell from the bathroom, the common areas looked tired, the room was basic (this was a “superior” room). A 3 star vibe. Tv not working. No telephone in room. An empty bottle to fill up in a communal fountain which looked dirty. Went to the Hippopotamus Restaurant which was ok outside the hotel. Parking was good and secure. Would we stay again? No. Too much for too little.

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience did not meet your expectations. The sewage smell you mentioned in the bathroom is certainly not representative of the standards we aim to provide, and we regret that this affected your stay. Regarding the television, our reception team is available 24/7 and would have been happy to replace it immediately had we been informed of the issue. We always strive to resolve any technical problem as quickly as possible to ensure our guests' comfort. As part of our environmental commitment, we have chosen to replace single-use plastic bottles with filtered water fountains available on each floor, allowing guests to refill the reusable bottle provided in the room. We are sorry if the fountain you used did not appear perfectly clean, and we will ensure this point is checked with our housekeeping team. You also mentioned the absence of a telephone in the room. Our hotel has adopted a digital solution through the QR code available in every room, enabling guests to contact reception or our technical team instantly from their mobile phone. This modern system allows us to respond efficiently while reducing outdated equipment. Finally, we regret that you found the common areas and your room below your expectations. Your comments have been shared with our management team as we continue our programme of improvements. Thank you again for your valuable feedback. Although we understand your disappointment, we hope you may give us another opportunity to provide you with a much better experience in the future. Kind regards, Edith Biarnès Head of Accommodation

Customer review rating 3.5/5

James K. Couples - Confirmed reviews ALL

Staff were friendly and attentive. The breakfast was good. Nice pool with outdoor area to have a drink. However we were surprised that there was nowhere to put clothes except hanging space in a wardrobe (4 hangers). The safe was placed very high up in the wardrobe. Difficult to control the aircon. Hotel is convenient for the tram stop

Customer review rating 3.0/5

Steve M. N. Families - Confirmed reviews ALL

The room was comfortable but too hot with not very effective A/C, which in the middle of a heatwave was not great. The hotel breakfast was not very good either for a 4* hotel. Eggs were cold and lacking in overall decent selection.

Customer review rating 4.0/5

Frederic G. Couples - Confirmed reviews ALL

One night before taking a flight

Customer review rating 4.0/5

Ponce A. Business - Confirmed reviews ALL

Well located, very comfortable, extremely clean, nice amenities, great pool, good breakfast. The only issue was the fire alarm two nights on our 6-night stay.

Dear Guest, Thank you very much for your kind review. We are delighted to read that you enjoyed our location, comfort, cleanliness, amenities, pool, and breakfast. Your special mention of our team is greatly appreciated, and we will be sure to share your compliments with our reception staff, who will be pleased to know that their assistance contributed positively to your stay. We also sincerely apologize for the inconvenience caused by the fire alarm activations during your visit. These were due to an unexpected technical issue, which has since been resolved. Thank you again for your valuable feedback and for choosing our hotel. We hope to have the pleasure of welcoming you back to Bordeaux very soon. Kind regards, Edith Biarnès Room Division Manager

Customer review rating 3.5/5

Linlin Y. Business - Confirmed reviews ALL

Overall, my stay at the hotel was pleasant, and the facilities and service were generally good. However, I experienced three false fire alarms during my stay, which seriously affected my rest. One occurred at 3:00 AM, and the other two happened at 5:00 AM and 6:00 AM on another morning. What disappointed me most was not only the repeated disturbances, but also the lack of any official explanation or apology afterward. No compensation or goodwill gesture was offered despite the significant inconvenience caused. While I appreciate many aspects of the hotel, these incidents greatly impacted my overall experience and should have been handled more professionally.

Dear guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected fire alarm activations during your stay. Following an investigation, we identified a technical malfunction within our alarm system. While the alarms were not intentionally triggered, the system is designed to activate automatically whenever a potential issue is detected in order to ensure guest safety. Our team made every effort to inform and assist guests during the incident, and we regret if we did not have the opportunity to speak with you personally. Please accept our sincere apologies once again, and we hope to have the opportunity to welcome you back under better circumstances. Kind regards, Edith Biarnès Room Division Manager

Customer review rating 1.5/5

Jenny C. Business - Confirmed reviews ALL

Stayed for 5 nights. Although location was close to venue and tram, I had to sleep with insect repellent due to mosquitos. Came back with many bites on legs and arms. Fire alarms kept triggering overnight several times during my stay.

Dear Guest, Thank you for sharing your feedback following your stay. We are sorry to learn that mosquitoes and the fire alarm incidents impacted your experience. Due to our location near Bordeaux Lake and the exceptionally warm temperatures experienced recently, mosquitoes can occasionally be present despite our preventive measures. To help our guests, mosquito repellent devices are available free of charge at reception, and our team is always happy to assist whenever needed. Regarding the fire alarms, we sincerely apologize for the disturbance caused. These activations were the result of an unexpected technical malfunction that has since been identified and resolved. As a gesture of goodwill, we have credited 4,000 ALL – Accor Live Limitless reward points to your account. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you again in the future. Kind regards, Edith Biarnès Rooms Division Manager

Customer review rating 1.5/5

Richard H. Business - Confirmed reviews ALL

Location good for conference centre but far out of town. Two false fire alarms in middle of night and no apology. Rooms ok, but shabby (all power outlets too low on floor for adapters). Breakfast average. Also stayed in Novotel which was more dynamic and had better food.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you appreciated our location for access to the Convention Centre. However, we are sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the disturbance caused by the fire alarm activations during the night. These were the result of an unexpected technical malfunction, which has since been identified and resolved. We also regret that you felt insufficiently informed following these incidents. We have taken note of your comments regarding the room condition and breakfast offering, as guest feedback is essential in helping us improve our services. We appreciate your review and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Edith Biarnès Room Division Manager

Customer review rating 3.5/5

Lawrence G. Friends - Confirmed reviews ALL

Check-in was easy, the staff were friendly. I booked a priviledge room and was quite disappointed by the quality, especially the fact the complimentary mini bar had only 2 soft drinks in it. Breakfast was also chaotic. The hotel was very busy, but I had to find my own cutlery and only 1 coffee machine was working

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to read that you found the check-in process easy and that our team made you feel welcome. Regarding the complimentary minibar in our Privilege Rooms, we would like to clarify that we have chosen to offer two organic, locally produced soft drinks from a regional brewery. As these beverages are alcohol-free, this choice allows us to cater to the widest range of guests while also highlighting local products. We are, however, sorry to learn about your breakfast experience. Please accept our apologies for the inconvenience caused by the lack of available cutlery and the limited number of functioning coffee machines during your visit. We will share your comments with our breakfast team to better understand what happened that morning and ensure we are better organised during busy periods in the future. Thank you again for your valuable feedback, which helps us continue improving our services. Kind regards, Edith Biarnès Romm Directory

Customer review rating 5.0/5

Carlos C. Families - Confirmed reviews ALL

The staff was very professional and very friendly.

Customer review rating 5.0/5

Michel H. Solo - Confirmed reviews ALL

Spent 3 weeks in a row in that location, that gave me time to really evaluate and appreciate consistent quality service and the hotel team continuous engagement/ focus in customer satisfaction.

Customer review rating 1.5/5

Marti H. Business - Confirmed reviews ALL

worn out furniture, dirty carpet, unpleasant stairs, restaurant not sufficient

Customer review rating 5.0/5

Katherine D. Couples - Confirmed reviews ALL

We stayed in Bordeaux Lac for a long weekend. The superb tram network made Bordeaux town centre very accessible. It was perfect as we could enjoy the hustle and bustle of a city centre break, seeing the sites, eating out, walking tours, etc, but then retreat to the tranquility of the Mercure hotel by the Lac. The hotel was welcoming, clean, well situated, great, secure, parking, lovely terrace and restaurant. Couldn’t ask for more. All the staff were friendly and knowledgeable. Highly recommend !!

Customer review rating 5.0/5

Carlos C. Families - Confirmed reviews ALL

Confort and sympathy

Dear Mr C., Thank you very much for your kind feedback! We are delighted to know you had an enjoyable stay with us. We truly appreciate your comments and hope to welcome you back very soon. Best regards, Nell, Reception.

Customer review rating 5.0/5

Stefano M. Business - Confirmed reviews ALL

The experience has been fantastic. The hotel was clean and comfortable.

Customer review rating 5.0/5

Carlos C. Couples - Confirmed reviews ALL

Very sympathetic and professional personnel, cleanness of room is impeccable, and the restaurant is a must.

Other web-users rate our hotel

  • 213 reviews 8.5/10 Location
  • 538 reviews 5.6/10 Room
  • 406 reviews 8.5/10 Service
  • 7 reviews 0/10 WiFi
  • 188 reviews 5.9/10 Cleanliness
  • 161 reviews 7.1/10 Breakfast
  • 134 reviews 6/10 Vibe
  • 115 reviews 4.2/10 Amenities

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