Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,991 reviews

Mercure Bordeaux Château Chartrons Hotel - Image 1
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Mercure Bordeaux Château Chartrons Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • Located in the characteristic Chartrons quarter

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 5 downtown just across the hotel. 10-minute walk to streetcars B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • 24/7 food in partnership with Potes & Boc

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis

GPS:44.859339, -0.569155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant Chais Saint Louis is open daily from 7pm to 10pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,991 reviews

TripAdvisor Rating  3.5/5  1,168 reviews

Good location but rooms looking tired

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Long weekend in Bordeaux. Hotel busy with rugby supporters but good atmosphere. Main problem with rooms. Looking very dated and basic. Could improve with new carpets and redecoration.

Did the job, but not 4 star

TripAdvisor rating 3.0/5

liked_copper TripAdvisor review

We stayed here for a RWC game, the hotel is 'nice' but the rooms are so dark inside. I know you don't visit somewhere for the room, but they were pretty off putting. Our bathroom was fine but tiles were falling off our friends bathroom walls. It was expensive for what it was, it is also a good 15 minutes walk to the tram/riverfront. Breakfast was very busy, they kept running out of food/plates/glasses and were very slow to replace anything. I would stay closer to the center of Bordeaux if we visit again.

Okay location - okay stay

Customer review rating 3.5/5

Michael H. N. K. Business - Confirmed reviews ALL

Okay hotel after my opinion, but room feels very old and worn down. Okay, breakfast. Think I will come again.

Good reception, nice service but poor breakfast

Customer review rating 2.5/5

Dirk Business - Confirmed reviews ALL

Short-term business appointment and coincidentally at the same time as the Rugby World Cup. The hotel staff skillfully managed the onslaught of rugby fans, so that we as individual guests also felt welcome. Unfortunately, in the morning we had the worst breakfast ever in an Accor hotel.

Dear DIRK B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please accept the credit of 2000 points on your loyalty card corresponding to the reimbursement of the 2 breakfasts taken. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Géraldine Chateau Directrice adjointe

Great hotel

TripAdvisor rating 5.0/5

thefivespicegirls TripAdvisor review

Huge rooms, queen size bed, coffee/tea making facilities, hairdryer, plenty of soaps, towels, free WiFi, beds made room cleaned daily, breakfast typical French choices of hams, cheeses, bread, eggs, croissants etc..Great location, near trams, bars and restaurants. Close to River, beautiful city. Very popular with cyclists.

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Other web-users rate our hotel

  • 550 reviews 8.1/10 Location
  • 1,132 reviews 7/10 Room
  • 932 reviews 8.5/10 Service
  • 13 reviews 7.8/10 WiFi
  • 474 reviews 8/10 Breakfast
  • 283 reviews 6.6/10 Cleanliness

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