Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,819 reviews

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Mercure Bordeaux Château Chartrons Hotel - Image 1
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Mercure Bordeaux Château Chartrons Hotel - Image 3
Mercure Bordeaux Château Chartrons Hotel - Image 4
81 cours Saint-Louis, 33300 BORDEAUX, France

Description

Hotel extras

  • Secure private car park reserved for hotel guests.

  • " Le C" restaurant, tasty cuisine combining local and Mediterranean notes.

  • "Le C" garden for sipping cocktails and sharing mezze in the sunshine.

  • "Le C" bar for a glass of local wine, open every day until midnight.

  • The hotel is located in the Bordeaux-Chartrons district, 10 minutes from the heart of the city

Our accommodation(s)

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE C

Le C, your new restaurant in Bordeauxs historic Chartrons district! A rich menu with seasonal cuisine thats bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,819 reviews

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Everything about our stay was excellent. The location was ideal for our visit to Cité du Vin and as a base for a wine tour. All the staff were friendly and helpful and the meal at Le C was very good. Having on site parking with EV charging was very useful.

Customer review rating 1.0/5

Stephen T. Friends - Confirmed reviews ALL

There were several things wrong with our stay. We were with a group with 5 rooms in the hotel. We had no hot water for 24 hours. We booked an evening meal in the restaurant which was appalling and the staff were inattentive and not at all customer focussed. Had to get our own drinks from the bar even though we were eating in the restaurant. There were no tea bags or milk in the room. The sink and the shower didn't work properly. We were not offered any compensation by the hotel. I will not be booking into this hotel again. This is not great for the Mercure brand!

Customer review rating 0.5/5

Karen M. Friends - Confirmed reviews ALL

Our 3rd floor room was rather small and very dark. We had no fridge. We also experienced no hot water for 24hrs. Dining in the restaurant was not brilliant and bar staff were very busy and therefore not attentive when serving customers.

Customer review rating 3.5/5

Mark F. Friends - Confirmed reviews ALL

Hotel room was good although due to a breakdown we had a day without hot water, we used the resturant once only as they did not have any steak left, and what we ordered had veg only with it, so we ordered a portion of fries and the meal came with fries but not the veg, by the time the missing veg arrived we had eaten our dinner, also why do you supply a kettle and tea/ coffee in the roombut no milk ?

Customer review rating 3.0/5

Richard N. Business - Confirmed reviews ALL

Bar service was not good and whilst the accommodation was very good the rooms with no working aircon meant it was so warm it was difficult to sleep.

Dear Sir, Thank you for sharing your feedback following your stay with us. We are pleased to know that you appreciated the hotel and the comfort of the accommodation. However, we are truly sorry to learn that some aspects of your experience did not meet your expectations. Please accept our apologies regarding the bar service, which clearly did not provide the level of attention we aim to deliver. We also sincerely regret the discomfort caused by the room temperature. We understand how difficult it can be to rest properly when the room feels too warm, and we are sorry that this affected the quality of your sleep. Your comments have been shared with the relevant teams, as guest feedback is essential in helping us improve. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Géraldine Chateau Operations Manager

Other web-users rate our hotel

  • 603 reviews 8.5/10 Location
  • 1,135 reviews 5.9/10 Room
  • 982 reviews 8.8/10 Service
  • 5 reviews 2.4/10 WiFi
  • 493 reviews 7.7/10 Breakfast
  • 311 reviews 5.2/10 Cleanliness
  • 6 reviews 3.8/10 Wellness Area

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