Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating 4.1/5 3,073 reviews
Mercure Bordeaux Château Chartrons Hotel
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Room 1

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Children's age

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Hotel extras

  • Meeting rooms with natural light

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 4 for the city center stops in front of hotel - 10-min walk to tram stop for lines B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • Cardio training room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300
bordeaux
france

Tel: +33556431500

Fax: (+33)5/56691521

Contact email

Check-in from 12h00

Check out up to 12h00

  • PLACE GAMBETTA :  4 JOURNU-AUBER

  • GARE ST JEAN :  C GRAND PARC

  • PLACE DES QUINCONCES :  B COURS DU MEDOC

  • By plane

    BORDEAUX MERIGNAC At 19km / 11.81 miles

  • By car

    BORDEAUX CENTRE At 5km / 3.13 miles

  • By train

    BORDEAUX ST JEAN At 5km / 3.13 miles

GPS :44.859339, -0.569155

Our accommodations

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

Accessible room

Standard room

  • Max. number of persons: 2
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Classique - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Courtyard side, Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classique Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side, Courtyard side, Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room, refurbished - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side, Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilège room, refurbished - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with sofa

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classique Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Suite - 1 double bed and one sofa

  • Max. number of persons: 2
  • Area: From 65

Our restaurants and bars

CHAIS SAINT LOUIS

Type of cuisine: French

Our restaurant Le Chais Saint Louis is open daily from midday to 2pm and from 7pm to 10pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Open daily from 6am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,073 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,046 reviews

Good stay with caring staff

Customer review rating 4.1/5

Jl52 Couples - 24/03/2020 Confirmed reviews ALL

We went to Bordeaux at the wrong time (just before the lockdown), hence had to shorthen our stay. We live in Asia and the hotel was not exactly what we expected, as far as comfort and amenities). However, thanks to the staff (from reception desk to restaurants) that is really caring our stay was very good.Breakfast buffet and food served at the restaurant was good.

Very nice

Customer review rating 4.1/5

Raymond B. Solo - 14/03/2020 Confirmed reviews ALL

Perfectly ok

Bon sejour parfait

Customer review rating 4.1/5

Le P. Couples - 24/02/2020 Confirmed reviews ALL

Happy experience in your hotel et very very symphatic personnels.

Dear MARIE LE p., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Very nice hotel. Great staff

Customer review rating 4.1/5

Pat M. Families - 08/01/2020 Confirmed reviews ALL

Had a great stay. The staff was very welcoming

Dear PATRICK m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

As per our expectation of what a good Mercure hôtel should be

Customer review rating 4.1/5

Stéphane P. Couples - 07/01/2020 Confirmed reviews ALL

Pleasant, efficient, professional, fit for our needs and with a good quality price ratio.

Dear STEPHANE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Cosy

Customer review rating 4.1/5

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

It felt cosy and warm.

Experience

Customer review rating 4.1/5

P. Families - 03/12/2019 Confirmed reviews ALL

Nothing bad to say about the room, the breakfast, the garage ! all was perfect thank you.

Clean and comfortable .

Customer review rating 4.1/5

Sue C. Friends - 02/12/2019 Confirmed reviews ALL

We were pleasantly surprised by the quality of room service

Standard

Customer review rating 4.1/5

Pierre Business - 07/11/2019 Confirmed reviews ALL

Quite OK

Service and Facilities

TripAdvisor rating 3.5/5

vntnghk Couples - 02/11/2019 TripAdvisor review

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. We have at the front office tooth brush and shaving kit. It is not normal that you had this answer Sincerely Sophie ROBERT

Good choice!

Customer review rating 4.1/5

Mary E. G. Couples - 20/10/2019 Confirmed reviews ALL

Usually choose Mercure hotels when traveling in Europe. This was an interesting hotel in the old area of Bordeaux near the river, chosen as the night before taking a river cruise, Picturesque, not as modern as some where we have visited., but comfortable. Usual pleasant helpful staff.

An hotel that needs some refreshing

Customer review rating 4.1/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

The checkin and checkout was quite expeditie (I even wasn't asked if everything went well). The room need some refresh : 3 holes in the wallpaper with one of more than 20cm, kettle partially broken, ... Signage within the hotel to find your room confusing. As an AccordHotel Silver member, I wasn't offered a free drink at arrival.

Service poor

Customer review rating 4.1/5

Anns Couples - 13/10/2019 Confirmed reviews ALL

Coffee machines and toaster not functioning well during breakfast service. Already setting dinner places during breakfast. Bar unattended for early evening drinks so went elsewhere. Hand bag whisked away by staff while we were getting breakfast. Drafty unheated dining area for dinner. Would have appreciated more compendium details relating to transport options into centre of city.

Great hotel and very helpful professional staff.

Customer review rating 4.1/5

Preeti Families - 07/10/2019 Confirmed reviews ALL

We stayed at the hotel for 3 nights and the staff at reception was very helpful. They answered all our questions with extreme patience. The room was spacious and comfortable. Only point I can say that is that the AC was not great. Luckily the weather was not too hot during our stay, but its definitely something that can become and issue if its too hot.

WiFi out for 25% of my stay

Customer review rating 4.1/5

William M. Business - 06/10/2019 Confirmed reviews ALL

Fairly horrible actually sorry to say the wallpaper was peeling off the walls the Internet wasn’t working and the location of the hotel is far from the desirable parts of Bordeaux. The staff was helpful However

Convenient and comfortable.

Customer review rating 4.1/5

Whl Couples - 02/10/2019 Confirmed reviews ALL

Convenient location, comfortable room and excellent breakfast.

Comfortable room, far from center

Customer review rating 4.1/5

Yael B. Friends - 21/09/2019 Confirmed reviews ALL

We stayed in a privilege room. Not beautiful, but very spacious and comfortable, with a coffee machine and free minibar (soft drinks only). Breakfast was terrible. Not rich, only one type of cheese (in France, really?), jam jars were empty, 2 of 3 coffee machines not working, no pastries, scrambled eggs not fully cooked... really terrible. We complained at check-out and they gave us 50% discount on breakfast. The hotel is located about 30-40 minutes fast walk from the town center, 6-7 stations by bus. The bus station is right under the hotel, but it is still not very comfortable to stay so far from the center.

it was a nice hotel and the hotel staff were brilliant

Customer review rating 4.1/5

Darren M. Business - 09/09/2019 Confirmed reviews ALL

The hotel is in a great location however with the building work taking place and no notification as to when and how long is not good customer service, and also a few more items in your gym would be beneficial

Customer review rating 4.1/5

J Couples - 01/09/2019 Confirmed reviews ALL

The locality is peaceful and safe but the hotel's location is a bit far from the city centre and from tram stops. A family or someone with luggage would need a taxi. The staff were friendly and very helpful. The atmosphere in the bar and common spaces was lovely and the entire hotel was very clean. Our room was spacious with a couch and a desk, and it was nice to have a Nespresso machine. The housekeepers did an excellent job each day. It was a shame that the TV in our room couldn't connect to the hotel's WiFi network; it would have given us more entertainment options. The bar had a lovely ambience and the multilingual staff were excellent. We did't stay for breakfast though; it was particularly expensive.

As expected, good place in bordeaux, good value, great breakfast

Customer review rating 4.1/5

Ashley O. Business - 14/08/2019 Confirmed reviews ALL

All good No bads

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