Mercure Bordeaux Château Chartrons Hotel 4 stars

Name: Mercure Bordeaux Château Chartrons Hotel - ALL
Address: 81 cours Saint-Louis, BORDEAUX, 33300, FR
Telephone: +33556431500
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,854 reviews

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81 cours Saint-Louis, 33300 BORDEAUX, France

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Mercure Bordeaux Château Chartrons Hotel

Hotel for travellers looking for local and authentic experiences

Housed in former renovated cellars, Mercure Bordeaux Château Chartrons offers professional and friendly services: restaurant under a glass roof opening onto a patio, cozy bar, garden for sharing cocktails and mezze, fitness center for guests only, 11 meeting rooms with natural lighting, large atrium for seminar breaks. Our 215 travel-themed rooms in various categories invite you to relax during your stay.

The hotel also has an A320 flight simulator where you can experience a unique immersive activity accompanied by an airline pilot. Experience this unforgettable moment over a weekend or with your colleagues between meetings. Bordeaux and its landscape are a delight you won't soon forget.

The hotel is the ideal base for exploring the châteaux and vineyards of Bordeaux. You can also head to the Bassin d'Arcachon, the Dune du Pilat or Cap Ferret to sample oysters and admire the ocean view.

Welcome to Bordeaux's beautiful Chartrons district! Enjoy a typical southwest welcome: professional, authentic and caring. Discover gourmet food and conviviality in the hotel's restaurant and bar.

Emeric Autier, Hotel Management

Hotel extras

Secure private car park reserved for hotel guests.
" Le C" restaurant, tasty cuisine combining local and Mediterranean notes.
"Le C" garden for sipping cocktails and sharing mezze in the sunshine.
"Le C" bar for a glass of local wine, open every day until midnight.
The hotel is located in the Bordeaux-Chartrons district, 10 minutes from the heart of the city

Our accommodation(s)

Room

Classique - 1 double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View or Patio

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Room

Superior Room - 1 double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View

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Room

Superior room with adjoining rooms

2 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View or Patio

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Room

Privilege Room - 1 double bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Junior Suite - 1 double bed and sofa

4 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size sofa bed(s)
Views: City View

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Room

Standard Room - 1 double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View
Accessible room

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Room

Classique Room - 2 single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Courtyard View or Garden View

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Suite

Suite - 1 double bed and one sofa

2 pers. max
62 m² / 667 sq ft

Bedding 1 x Double bed(s)

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Room

Standard Room - 1 double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View
Accessible room

See availabilities

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

+33 5 56 43 15 00

Railway station
Bus stop
Highway exit

BORDEAUX ST JEAN

Railway station

Access: 5 km / 3.13 mi 45 min walk / 20 min drive

BORDEAUX CENTRE

Highway exit

Access: 5 km / 3.13 mi

GARE SAINT-JEAN

Bus stop

Access: 5 km / 3.11 mi

MUSEE DES CHARTRONS

Museums

Access: 600 m / 0.37 mi

JARDIN PUBLIQUE

Botanical gardens

Access: 600 m / 0.37 mi

MUSEE D'ART CONTEMPORAIN

Museums

Access: 1.4 km / 0.87 mi

ESPLANADE DES QUINCONCES

Historic monument

Access: 1.67 km / 1.04 mi

GRAND THEATRE

Opera/symphony/concert hall

Access: 2 km / 1.25 mi

GRAND THEATRE

Entertainment/theatre district

Access: 2 km / 1.25 mi

UGC

Cinema district

Access: 2.36 km / 1.47 mi

LE PONT TOURNANT

Entertainment/theatre district

Access: 2.43 km / 1.51 mi 30 min walk / 8 min drive

Art and Culture

Access: 4.1 km / 2.54 mi 19 min walk / 10 min drive

CASINO BORDEAUX LE LAC

Casino

Access: 5 km / 3.11 mi 10 min drive

BASSIN D'ARCACHON

Tourist attraction

Access: 50 km / 31.25 mi

FUTUROSCOPE POITIERS

Amusement park

Access: 300 km / 187.5 mi

BORDEAUX LAC

Lake

Access: 4 km / 2.5 mi

LACANAU

Beach area

Access: 45 km / 28.13 mi

ARCACHON

Beach area

Access: 50 km / 31.25 mi

QUAI DES MARQUES

Shopping district

Access: 800 m / 0.5 mi 8 min walk / 3 min drive

BORDEAUX LAC

Shopping centre/mall

Access: 4 km / 2.5 mi

BORDEAUX LAC

Shopping district

Access: 4 km / 2.5 mi

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

LE C

Le C, your new restaurant in Bordeauxs historic Chartrons district! A rich menu with seasonal cuisine thats bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

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Meetings & Events

Number of Meeting Room: 15
Surface of the largest room: 450 m² / 4843.755 sq ft
Maximum seats capacity: 350
Maximum capacity for banquets: 350

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,854 reviews

Morten P. Couples - 7/6/2026 Confirmed reviews ALL

Dear Morten P., Thank you for your feedback regarding your recent stay. I am sorry to hear that you encountered issues related to the air conditioning and the cleanliness of your room. Regarding the air conditioning, I would like to inform you that we have undertaken a major project to ensure optimal performance of this system. Your comments are invaluable to us as they allow us to improve our clients' experience. Sincerely, Emeric AUTIER - Director

Matthew S. Couples - 7/3/2026 Confirmed reviews ALL

Dear Matthew, Thank you for your feedback regarding your recent stay. We regret that the weather conditions affected your experience. Our team is fully committed to providing you with acceptable solutions and offered an alternative as soon as they could. Your comments help us improve our quality of service. We hope to welcome you again and provide you with a perfect stay. Sincerely, Emeric AUTIER - Director

Isabelle F. Families - 6/25/2026 Confirmed reviews ALL

Dear Isabelle, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not meet your expectations, particularly regarding the air conditioning and television in your room. During your stay on June 23rd and 24th, Bordeaux experienced exceptionally high temperatures approaching 43°C, resulting in an unusually heavy demand on our air conditioning system throughout the hotel. While this does not diminish the inconvenience you experienced, it unfortunately led to technical difficulties that affected a number of rooms. We also regret the issue encountered with the television, which clearly should have been functioning properly during your stay. As a professional yourself, you will certainly appreciate that despite rigorous maintenance procedures, technical equipment can occasionally be placed under exceptional strain during extreme weather conditions. Nevertheless, we fully recognize that the comfort expected by our guests must remain our priority and that's the reason why we started a full aircon renovation on May 26, which will offer in the next months an individual comfort to each room. Please accept our sincere apologies for these shortcomings, and we hope to have the opportunity to welcome you again under better conditions in the future. Kind regards, Best regards, Hôtel Mercure Bordeaux Château Chartrons

Duvivier C. 3. Couples - 6/20/2026 Confirmed reviews ALL

Monsieur, Nous vous remercions sincèrement pour votre retour positif à la suite de votre séjour. La satisfaction de nos clients est au cœur de nos préoccupations, et votre commentaire nous encourage à poursuivre nos efforts. Bien cordialement, Jeanne, service réception.

Pui K. H. Business - 6/18/2026 Confirmed reviews ALL

Hotel was unable to provide a room at check in time and did not even try to find out the estimated time to get my room ready. I have to insist 3 times before the staff is willing to call and check the time it takes to get my room ready. The shower does not have hot water from morning to afternoon, and the water temperature is overly hot at night. The restaurant is good though, the staff at the restaurant were friendly.

Dear sir, Thank you for taking the time to share your feedback. We are sincerely sorry that your arrival did not meet your expectations. While our official check-in time is from 2:00 p.m., we understand how frustrating it can be to wait for your room, and we regret that you felt you had to insist before receiving an update. Please accept our apologies for this experience. We are also sorry to learn about the hot water issue you encountered. This is certainly not the level of comfort we aim to provide, and your comments have been shared with our maintenance team so that the installation can be thoroughly checked. On a positive note, we are pleased that you enjoyed your meal in our restaurant and appreciated the friendliness of our restaurant team. We will be sure to pass along your kind words to them. We hope to have the opportunity to welcome you again and provide you with a much smoother experience. Kind regards, Géraldine Chateau Directrice d'exploitation

Web-users rating

Other web-users rate our hotel

602 reviews 8.6/10 Location
1,159 reviews 6/10 Room
996 reviews 8.7/10 Service
6 reviews 2.2/10 WiFi
506 reviews 7.8/10 Breakfast
312 reviews 5.2/10 Cleanliness
247 reviews 6.3/10 Amenities
8 reviews 3/10 Pool

137 reviews 8.7/10 Location
266 reviews 6.1/10 Room
242 reviews 8.8/10 Service
124 reviews 7.9/10 Breakfast
58 reviews 5.4/10 Cleanliness

51 reviews 8.7/10 Location
110 reviews 5.4/10 Room
108 reviews 9/10 Service
57 reviews 7.5/10 Breakfast
36 reviews 5/10 Cleanliness

27 reviews 8.6/10 Location
99 reviews 5.1/10 Room
93 reviews 8.5/10 Service
26 reviews 7.4/10 Breakfast
25 reviews 5.1/10 Cleanliness
12 reviews 7.4/10 Bar

12 reviews 8.9/10 Location
41 reviews 6.4/10 Room
33 reviews 8.9/10 Service
15 reviews 8/10 Breakfast
8 reviews 7.9/10 Bar
8 reviews 6.1/10 Vibe
8 reviews 5.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

The Mercure Bordeaux Château Chartrons Hotel is located at 81 cours Saint-Louis, 33300 Bordeaux, France, in the beautiful Chartrons district. We are just 10 minutes from the heart of the city and 5 km from the Bordeaux St Jean railway station. Nearby attractions include:

Musee des Chartrons - 600 m (0.37 mi)
Jardin Publique - 600 m (0.37 mi)
Quai des Marques shopping district - 800 m (0.5 mi)

What types of rooms are available?

What services and amenities are available?

At Mercure Bordeaux Château Chartrons Hotel, we offer a range of services for your comfort:

Free Wi-Fi and high-speed internet
Secure private car park for an additional fee
Buffet breakfast for an additional fee
Air conditioning and Satellite TV
Wheelchair accessible facilities and rooms
Fitness center
Le C restaurant and bar
Laundry and dry cleaning for an additional fee
Pets allowed for an additional fee
15 meeting rooms

What dining options are available?

What are the check-in and check-out times?

At Mercure Bordeaux Château Chartrons Hotel, check-in is available from 02:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Bordeaux Château Chartrons Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.