Mercure Bordeaux Château Chartrons Hotel 4 stars

Name: Mercure Bordeaux Château Chartrons Hotel - ALL
Address: 81 cours Saint-Louis, BORDEAUX, 33300, France
Telephone: +33556431500
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,991 reviews

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81 cours Saint-Louis, 33300 BORDEAUX, France

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Mercure Bordeaux Château Chartrons Hotel

Hotel for travellers looking for local and authentic experiences

In historic Les Chartrons, the hotel has been completely renovated. Ideal for a family stay or business seminar. Amenities for your comfort: restaurant with terrace, fitness area, family rooms, large meeting rooms, garden: everything you need to work and recharge your batteries.

The hotel is ideally place for exploring the castles and vineyards of Bordeaux. The archetypal village of St Emilion is only 40 minutes away and the sea is less than an hour's drive. Bordeaux and its landscape are a delight you won't soon forget.

The strategic downtown location of the Mercure Bordeaux Château Chartrons means you're just 5 minutes by tram from the Cité du Vin and the Bassins de Lumières.

ALLSAFE approved hotel

Hotel extras

Located in the characteristic Chartrons quarter
Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)
Bus 5 downtown just across the hotel. 10-minute walk to streetcars B and C
Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm
24/7 food in partnership with Potes & Boc

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Classique - 1 double bed

2 persons
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View or Patio

Room

Superior Room, renovated - 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View

Room

Superior Room, renovated - 2 single beds

2 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: City View or Courtyard View or Garden View or Patio

Room

Privilège room, refurbished - 1 double bed

2 persons
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Privilege Room with sofa

4 persons
30 m² / 322 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: City View

Room

Standard Room - 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View
Accessible room

Room

Classique Room - 2 single beds

2 persons
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: Garden View or Courtyard View or City View

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

+33 5 56 43 15 00

+33 5 56 69 15 21

Railway station
Bus stop
Highway exit

BORDEAUX CENTRE

Highway exit

Access: 5 km / 3.13 mi

BORDEAUX ST JEAN

Railway station

Access: 5 km / 3.13 mi 45 min walk / 20 min drive

GARE SAINT-JEAN

Bus stop

Access: 5 km / 3.11 mi

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

JARDIN D HIVER

Our restaurant Chais Saint Louis is open daily from 7pm to 10pm.

Our guest reviews

Okay location - okay stay

Michael H. N. K. Business - 9/14/2023 Confirmed reviews ALL

Okay hotel after my opinion, but room feels very old and worn down. Okay, breakfast. Think I will come again.

Good reception, nice service but poor breakfast

Dirk Business - 9/12/2023 Confirmed reviews ALL

Short-term business appointment and coincidentally at the same time as the Rugby World Cup. The hotel staff skillfully managed the onslaught of rugby fans, so that we as individual guests also felt welcome. Unfortunately, in the morning we had the worst breakfast ever in an Accor hotel.

Dear DIRK B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please accept the credit of 2000 points on your loyalty card corresponding to the reimbursement of the 2 breakfasts taken. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Géraldine Chateau Directrice adjointe

Pleasant place to stay

Tony Couples - 9/4/2023 Confirmed reviews ALL

Reception, restaurant & bar areas all very relaxing, with a pleasant & intriguing decor. We were on the 3rd floor, the room felt a bit dated in terms of colour scheme, but otherwise it was perfect. Fantastic, comfy, large bed. Good blackout curtains. Plenty of space. Bathroom was clean & functional.

Clean, quiet & comfortable

Cher Couples - 8/31/2023 Confirmed reviews ALL

Chose this location based on walking distance to our cruise ship and ratings received by previous guests. It exceeded our expectations!

Can do better!

Arnaud Couples - 8/18/2023 Confirmed reviews ALL

Bedding including pillows not great, automatic light in front of the bathroom not cool, woke up my partner every time I went to the restroom during the night.

Dear ARNAUD H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In fact, all our rooms are so equipped that the light comes on when you enter your room. We are in the process of modifying the sensitivity and orientation so that they don't come on at night when someone gets up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Géraldine Chateau Directrice adjointe

Web-users rating

Other web-users rate our hotel

551 reviews 8.1/10 Location
1,134 reviews 7/10 Room
938 reviews 8.4/10 Service
13 reviews 7.4/10 WiFi
474 reviews 8/10 Breakfast
279 reviews 6.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.