Mercure Bordeaux Château Chartrons Hotel 4 stars

Quite OK

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Usually choose Mercure hotels when traveling in Europe. This was an interesting hotel in the old area of Bordeaux near the river, chosen as the night before taking a river cruise, Picturesque, not as modern as some where we have visited., but comfortable. Usual pleasant helpful staff.

The checkin and checkout was quite expeditie (I even wasn't asked if everything went well). The room need some refresh : 3 holes in the wallpaper with one of more than 20cm, kettle partially broken, ... Signage within the hotel to find your room confusing. As an AccordHotel Silver member, I wasn't offered a free drink at arrival.

Coffee machines and toaster not functioning well during breakfast service. Already setting dinner places during breakfast. Bar unattended for early evening drinks so went elsewhere. Hand bag whisked away by staff while we were getting breakfast. Drafty unheated dining area for dinner. Would have appreciated more compendium details relating to transport options into centre of city.

We stayed at the hotel for 3 nights and the staff at reception was very helpful. They answered all our questions with extreme patience. The room was spacious and comfortable. Only point I can say that is that the AC was not great. Luckily the weather was not too hot during our stay, but its definitely something that can become and issue if its too hot.

Fairly horrible actually sorry to say the wallpaper was peeling off the walls the Internet wasn’t working and the location of the hotel is far from the desirable parts of Bordeaux. The staff was helpful However

Convenient location, comfortable room and excellent breakfast.

We stayed in a privilege room. Not beautiful, but very spacious and comfortable, with a coffee machine and free minibar (soft drinks only). Breakfast was terrible. Not rich, only one type of cheese (in France, really?), jam jars were empty, 2 of 3 coffee machines not working, no pastries, scrambled eggs not fully cooked... really terrible. We complained at check-out and they gave us 50% discount on breakfast. The hotel is located about 30-40 minutes fast walk from the town center, 6-7 stations by bus. The bus station is right under the hotel, but it is still not very comfortable to stay so far from the center.

The hotel is in a great location however with the building work taking place and no notification as to when and how long is not good customer service, and also a few more items in your gym would be beneficial

The locality is peaceful and safe but the hotel's location is a bit far from the city centre and from tram stops. A family or someone with luggage would need a taxi. The staff were friendly and very helpful. The atmosphere in the bar and common spaces was lovely and the entire hotel was very clean. Our room was spacious with a couch and a desk, and it was nice to have a Nespresso machine. The housekeepers did an excellent job each day. It was a shame that the TV in our room couldn't connect to the hotel's WiFi network; it would have given us more entertainment options. The bar had a lovely ambience and the multilingual staff were excellent. We did't stay for breakfast though; it was particularly expensive.

All good No bads

Really enjoyed everything about the hotel.

Overall our 3-night stay was ok but moslty because the bed was comfortable and we were able to get some sleep. The hotel is well located and we managed to walk/bike downtown. However, we were extremely disappointed by what we saw advertised on several sites as a smoke-free property when actually several of the main shared areas smelled like cigarette - including the fitness room where it was unbearable. The hotel was also advertised as having full laundry but this was misleading since they didn't have a laundry room for guests on site - you had to send your clothes for cleaning and the price was ridiculously high. I enjoyed Bordeaux but next time we visit we may opt for an Airbnb or different hotel.

Charged for milk for a baby which is ridiculous. Room left open for an entire day by cleaning staff! All our valuables inside with door wide open. Dead pigeon in fountain of courtyard. Room fridge filthy Air conditioning inadequate for heat