Mercure Bordeaux Château Chartrons Hotel 4 stars

Happy experience in your hotel et very very symphatic personnels.

Had a great stay. The staff was very welcoming

Pleasant, efficient, professional, fit for our needs and with a good quality price ratio.

It felt cosy and warm.

Nothing bad to say about the room, the breakfast, the garage ! all was perfect thank you.

We were pleasantly surprised by the quality of room service

Quite OK

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Usually choose Mercure hotels when traveling in Europe. This was an interesting hotel in the old area of Bordeaux near the river, chosen as the night before taking a river cruise, Picturesque, not as modern as some where we have visited., but comfortable. Usual pleasant helpful staff.

The checkin and checkout was quite expeditie (I even wasn't asked if everything went well). The room need some refresh : 3 holes in the wallpaper with one of more than 20cm, kettle partially broken, ... Signage within the hotel to find your room confusing. As an AccordHotel Silver member, I wasn't offered a free drink at arrival.

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Good overall experience. Very nice receptionists, decent room. Wifi speed could have been better. Overall room/hotel design a little bit out dated, but all very clean. Excellent breakfast buffet and nice bar/restaurant.

I stayed here for the conference. They didn't recognize my Accor status at all. Other people were also saying that the staffs at this hotel were not friendly and never smile except one lady.One morning, the breakfast buffet area was congested, and many people were sitting in the restaurant area also. A hotel guy told me that this area is not for breakfast but lunch. As he urged me to get out from there, I followed him. But He didn't stop other new people to have tables in the area after that. I soon realized that the particular kind of selected people could take tables in the area. Although I disappointed very much with this experience, I wish that this would be my misunderstanding. Be fluent in French before you stay at this hotel!

The bedroom was very hot although only in May.A/C ineffective. The dining room for beakfast was very messy on the floor and counters. Spillages left for the duration of the half hour. Reception staff very kind and understood a/c problem very well. She Very helpfully booked us in a sister hotel which was brilliant..at the Lac area.

Nice Hotel, far from cosy, but very functional. Avoid the restaurant for dinner! Slow service, dull food without any ambitions. Breakfast was excellent. It is not very far from the city center, but since there is no tram outside the hotel you are better off with a car.