Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,822 reviews

Best price
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Mercure Bordeaux Château Chartrons Hotel - Image 1
Mercure Bordeaux Château Chartrons Hotel - Image 2
Mercure Bordeaux Château Chartrons Hotel - Image 3
Mercure Bordeaux Château Chartrons Hotel - Image 4
81 cours Saint-Louis, 33300 BORDEAUX, France

Description

Hotel extras

  • Secure private car park reserved for hotel guests.

  • " Le C" restaurant, tasty cuisine combining local and Mediterranean notes.

  • "Le C" garden for sipping cocktails and sharing mezze in the sunshine.

  • "Le C" bar for a glass of local wine, open every day until midnight.

  • The hotel is located in the Bordeaux-Chartrons district, 10 minutes from the heart of the city

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room - 1 double bed

Photo out of - Superior Room - 1 double bed

Indulge in a trip to the heart of tropical landscapes, offering you exclusive comfort with quality bedding, shower or bathtub, Nuxe soap and shower gel, safe, and flat-screen TV.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View or Courtyard View or Garden View
See availabilities

Choose the most comfortable adjoining room. It offers the ideal space for a vacation with family or friends: quality bedding, shower and bathtub, Nuxe soap and shower gel, safe, and flat-screen TV.

  • Views:

    City View or Courtyard View or Garden View or Patio

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our spacious Privilege Rooms with tropical decor take you on an unforgettable journey to the ends of the earth. Enjoy the Privilege Pack with Nespresso machine, Nuxe products, bathrobes and slippers.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Nothing beats a lounge area for taking the break that you deserve. Feel completely at home with maximum comfort and the Privilege Pack, with Nespresso machine, Nuxe products, bathrobes and slippers.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Queen size sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy a standard room with double bed. The bathroom is equipped with a shower. The bedroom has a safe and a flat-screen TV. All rooms in this category are accessible to people with reduced mobility.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Opt for an adjoining room, ideal for a stay with family or friends and with a travel-inspired decor. Treat yourself to all the comforts you need: quality bedding, shower or bathtub, and flat-screen TV.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy optimal comfort with our 65m² suite, consisting of a bedroom area, a lounge area, and a large modern bathroom equipped with a bathtub and shower with hydro-massaging jets. All upscale equipment.

Max. number of persons
2
Area
From 62 m² / 667 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 215 rooms
  • 6 rooms for people with reduced mobility
  • 33 connecting rooms
  • 215 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Entertainment

  • Pool Table
  • Piano

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

15 Meeting rooms

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Board games available
  • Foosball

Well-being

Fitness center

  • On site

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Indoor parking
  • Private
  • 104 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft

  • Parking pricing: 20 EUR 20 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

LE C

Photo out of - LE C

Le C, your new restaurant in Bordeauxs historic Chartrons district! A rich menu with seasonal cuisine thats bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

Cooking style
French
Chef name
Stéphane Bidi
Capacity
60
33300 Bordeaux, France
Telephone +33 5 56 43 15 00
Menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Le C, your new restaurant in Bordeauxs historic Chartrons district! A rich menu with seasonal cuisine thats bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

Book

Kick back and relax in the cozy atmosphere of the bar. Our selection of wines, beers and cocktails will introduce you to specialties from Bordeaux and across the world.

Start your day with a delicious buffet breakfast with a wide choice of local specialties, served from 6:30am. If you prefer, enjoy the continental breakfast in your room. If you're in a hurry, try Express & Co, available at the bar.

Free access to our fitness room!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,822 reviews

Customer review rating 5.0/5

Nigel A. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Lucy T. Couples - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the spaciousness of your room, the comfort of the bedding, our parking facilities and our location. We are, however, sorry that certain aspects did not fully meet your expectations, particularly regarding the air conditioning, bathroom and electrical outlet reported to our reception team. We have taken note of your comments as we continue to improve our services. Finally, we regret that the overall value for money did not meet your expectations. Kind regards, Géraldine Chateau Directrice d’exploitation

Customer review rating 4.0/5

Willie S. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Gladys E. Couples - Confirmed reviews ALL

Dear Madam, We are sorry that your breakfast experience did not meet your expectations. Cleanliness and the proper presentation of the tableware are essential to us, and we sincerely regret the inconvenience caused. Regarding the eggs that guests prepare themselves, we understand that this concept may not suit everyone, and we are sorry that you did not enjoy it. Kind regards Géraldine Chateau Operations director

Customer review rating 4.5/5

Alok W. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such a thoughtful review. We are delighted that our team made your stay smooth and enjoyable from beginning to end. It is especially rewarding to know that the early breakfast arrangement and the room upgrade added to your experience. We will also share your kind words with our restaurant and breakfast teams. We hope to have the pleasure of welcoming you back to Bordeaux in the future. Kind regards, Jeanne, Reception Service

Customer review rating 3.5/5

Lucy T. Couples - Confirmed reviews ALL

The room was spacious and the bed very comfortable. It wasn’t really possible to open the windows as they were both located directly behind the edges of heavy curtains, so we had no choice but to use the air conditioning, even though it wasn’t particularly warm at night, and it didn’t work well so the room was stuffy. We also found the bath very narrow so it was awkward to stand in it to have a shower. One of the sockets was not working ( we reported this to reception staff). It was convenient to be able to park in the hotel car park and the location was good, within easy walking distance of shops/cafés/restaurants, but including the parking cost, the total cost of €135 (which included an All Accor discount) seemed excessive for the quality of the stay.

Dear Madam, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the spaciousness of your room, the comfort of the bedding, our parking facilities and our location. We are, however, sorry that certain aspects did not fully meet your expectations, particularly regarding the air conditioning, bathroom and electrical outlet reported to our reception team. We have taken note of your comments as we continue to improve our services. Finally, we regret that the overall value for money did not meet your expectations. Kind regards, Géraldine Chateau Directrice d’exploitation

Customer review rating 4.0/5

Willie S. Business - Confirmed reviews ALL

I like this location.

Customer review rating 1.5/5

Gladys E. Couples - Confirmed reviews ALL

Preparing your own eggs for breakfast put me off

Dear Madam, We are sorry that your breakfast experience did not meet your expectations. Cleanliness and the proper presentation of the tableware are essential to us, and we sincerely regret the inconvenience caused. Regarding the eggs that guests prepare themselves, we understand that this concept may not suit everyone, and we are sorry that you did not enjoy it. Kind regards Géraldine Chateau Operations director

Customer review rating 4.5/5

Alok W. Solo - Confirmed reviews ALL

From check-in to check-out really good service. I highly appreciate the staff initiative at reception to arrange packed breakfast bag for my 5am checkout. I also appreciate as I was informed during check-in that my room was upgraded from classique to superieur. Breakfast service was spot on and so was dinner at the Restaurant Le C Thank you.

Dear Guest, Thank you for taking the time to share such a thoughtful review. We are delighted that our team made your stay smooth and enjoyable from beginning to end. It is especially rewarding to know that the early breakfast arrangement and the room upgrade added to your experience. We will also share your kind words with our restaurant and breakfast teams. We hope to have the pleasure of welcoming you back to Bordeaux in the future. Kind regards, Jeanne, Reception Service

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely hotel, helpful staff.

Dear Mister, Thank you for your lovely feedback and for this great rating. We are delighted that you enjoyed the atmosphere of the hotel and found our team helpful throughout your stay. We hope to have the pleasure of welcoming you back on your next visit to Bordeaux. Kind regards, Jeanne, Reception Service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Big, comfortable rooms, very nice staff, nice shower, excellent location.

Hello, Your positive feedback is greatly appreciated. We are pleased to know that you enjoyed the comfort of your room and the welcoming atmosphere created by our team. We are also happy that our location was convenient for your stay and made it easier to enjoy Bordeaux. We hope to see you again on a future visit. Kind regards, Jeanne, Reception Service

Customer review rating 4.0/5

Betsy M. Couples - Confirmed reviews ALL

The personnel were extremely helpful and professional.

Madam, Thank you for sharing your feedback. We are pleased to know that you appreciated the helpfulness and professionalism of our team. Your kind words are a great encouragement, and we hope to have the pleasure of welcoming you back to Bordeaux in the future. Kind regards, Jeanne, Reception Service

Customer review rating 3.5/5

Todd G. Families - Confirmed reviews ALL

Positive: very nice staff, Hôtel is nice. Breakfast was great. Check-in was quick and easy and our room was ready early. Negative: Restaurant is awful. Needs someone to sit back and watch how it is operated. Too many things wrong to list. Location doesn’t have a ton of food options or sites to see. Have to travel. The building is too hot in bedrooms and hallways.

Dear Sir, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the welcome from our teams, the charm of our hotel, the quality of our breakfast, and the smoothness of your arrival. Your compliments will be shared with our colleagues. We are nevertheless sorry that some aspects of your stay did not fully meet your expectations. Regarding the temperature in the room, we are surprised by your comment as your room benefits from a recently replaced air conditioning unit. We nevertheless regret that the temperature experienced in the room and corridors was not satisfactory. We have also taken note of your comments regarding the restaurant and will share them with our team in order to continue improving the quality of our services. Kind regards, Géraldine Chateau Director of Operations

Customer review rating 5.0/5

Rana B. Couples - Confirmed reviews ALL

We had a very good experience staying at this hotel for three nights.

Mister, Thank you very much for your wonderful review. We are delighted to hear that you had a great stay with us and appreciated our service, location, breakfast, and convenient car park. Your kind words are a great encouragement for our entire team, and we are pleased to know that your three-night stay was an enjoyable experience. We would be delighted to welcome you back again on your next visit. Kind regards, Jeanne, Reception Service

Customer review rating 4.5/5

Jacob E. Families - Confirmed reviews ALL

Good hotel, a shame that the double bed needed climbing gear to get in and out off.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel and appreciated the quality of our service. We have taken note of your comment regarding the access to the double bed. We understand that comfort and practicality are important aspects of a pleasant stay. We hope to have the pleasure of welcoming you again in the future and providing you with an even more enjoyable experience. Kind regards, Jeanne, Reception Service

Customer review rating 4.5/5

Edige D. Solo - Confirmed reviews ALL

Goede service.

Dear Mister, Thank you for your kind review. We are delighted to hear that you enjoyed your stay and appreciated the quality of our service. We hope to have the pleasure of welcoming you back on your next visit to Bordeaux. Kind regards, Jeanne, Reception Service

Customer review rating 4.0/5

Jeremy B. Families - Confirmed reviews ALL

The hotel staff were very friendly and we enjoyed our stay overall. Only reason for not giving 10/10 was that our a/c couldn’t cool our room to a comfortable temperature. We understand that Bordeaux was experiencing exceptionally warm temperatures, so demand on the hotel’s a/c system would have been very high.

Dear, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our team. We are sorry that the air conditioning did not provide the level of comfort you expected during the exceptional heatwave. We appreciate your understanding regarding these unusual weather conditions and have taken your comments into consideration. We hope to have the pleasure of welcoming you back on your next visit to Bordeaux. Kind regards, Jeanne, Reception Service

Customer review rating 5.0/5

Evgenia R. Couples - Confirmed reviews ALL

Thank you to the hotel staff for the warm welcome. Well done, would come back with pleasure.

Madame, Thank you very much for your wonderful review. We are delighted to hear that you received a warm welcome from our team and that you enjoyed your stay with us. Your kind words are a great encouragement for all of our staff, and we would be very pleased to welcome you back again in the future. Kind regards, Jeanne, Reception Service

Customer review rating 3.0/5

Morten P. Couples - Confirmed reviews ALL

No working aircondition Glass in rum dirty Rather dark room, with small window Sufficient coffemaking machines in restaurant

Dear Morten P., Thank you for your feedback regarding your recent stay. I am sorry to hear that you encountered issues related to the air conditioning and the cleanliness of your room. Regarding the air conditioning, I would like to inform you that we have undertaken a major project to ensure optimal performance of this system. Your comments are invaluable to us as they allow us to improve our clients' experience. Sincerely, Emeric AUTIER - Director

Customer review rating 2.0/5

Matthew S. Couples - Confirmed reviews ALL

Hotel did not cope well with the heat wave in France. We complained on the first night and they gave us a tiny fan and then complained again on the 2nd when they moved us to a better air conditioned room. Expect better when staying at an accor hotel

Dear Matthew, Thank you for your feedback regarding your recent stay. We regret that the weather conditions affected your experience. Our team is fully committed to providing you with acceptable solutions and offered an alternative as soon as they could. Your comments help us improve our quality of service. We hope to welcome you again and provide you with a perfect stay. Sincerely, Emeric AUTIER - Director

Customer review rating 2.0/5

Isabelle F. Families - Confirmed reviews ALL

No Aircond at 39 deg and no tv working

Dear Isabelle, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not meet your expectations, particularly regarding the air conditioning and television in your room. During your stay on June 23rd and 24th, Bordeaux experienced exceptionally high temperatures approaching 43°C, resulting in an unusually heavy demand on our air conditioning system throughout the hotel. While this does not diminish the inconvenience you experienced, it unfortunately led to technical difficulties that affected a number of rooms. We also regret the issue encountered with the television, which clearly should have been functioning properly during your stay. As a professional yourself, you will certainly appreciate that despite rigorous maintenance procedures, technical equipment can occasionally be placed under exceptional strain during extreme weather conditions. Nevertheless, we fully recognize that the comfort expected by our guests must remain our priority and that's the reason why we started a full aircon renovation on May 26, which will offer in the next months an individual comfort to each room. Please accept our sincere apologies for these shortcomings, and we hope to have the opportunity to welcome you again under better conditions in the future. Kind regards, Best regards, Hôtel Mercure Bordeaux Château Chartrons

Customer review rating 4.0/5

Duvivier C. 3. Couples - Confirmed reviews ALL

Normal

Monsieur, Nous vous remercions sincèrement pour votre retour positif à la suite de votre séjour. La satisfaction de nos clients est au cœur de nos préoccupations, et votre commentaire nous encourage à poursuivre nos efforts. Bien cordialement, Jeanne, service réception.

Customer review rating 1.0/5

Pui K. H. Business - Confirmed reviews ALL

Hotel was unable to provide a room at check in time and did not even try to find out the estimated time to get my room ready. I have to insist 3 times before the staff is willing to call and check the time it takes to get my room ready. The shower does not have hot water from morning to afternoon, and the water temperature is overly hot at night. The restaurant is good though, the staff at the restaurant were friendly.

Dear sir, Thank you for taking the time to share your feedback. We are sincerely sorry that your arrival did not meet your expectations. While our official check-in time is from 2:00 p.m., we understand how frustrating it can be to wait for your room, and we regret that you felt you had to insist before receiving an update. Please accept our apologies for this experience. We are also sorry to learn about the hot water issue you encountered. This is certainly not the level of comfort we aim to provide, and your comments have been shared with our maintenance team so that the installation can be thoroughly checked. On a positive note, we are pleased that you enjoyed your meal in our restaurant and appreciated the friendliness of our restaurant team. We will be sure to pass along your kind words to them. We hope to have the opportunity to welcome you again and provide you with a much smoother experience. Kind regards, Géraldine Chateau Directrice d'exploitation

Customer review rating 4.0/5

Michael C. Couples - Confirmed reviews ALL

I had a very enjoyable stay at Mercure Bordeaux. The room was clean and comfortable, the staff were friendly and helpful, and the location made it easy to explore the city. Breakfast wasn't the best, but I would happily stay here again and recommend it to others visiting Bordeaux.

Dear Mister, Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Bordeaux Château Chartrons. We are delighted to hear that you found your room comfortable and our staff welcoming. We appreciate your comments about breakfast and will certainly take them into consideration as we strive to enhance our offerings. We look forward to welcoming you back on your next visit to Bordeaux. Best regards, Jeanne, front office team.

Other web-users rate our hotel

  • 591 reviews 8.6/10 Location
  • 1,164 reviews 6.1/10 Room
  • 1,031 reviews 9/10 Service
  • 6 reviews 2.2/10 WiFi
  • 496 reviews 7.7/10 Breakfast
  • 311 reviews 5.7/10 Cleanliness

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