Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,991 reviews

Mercure Bordeaux Château Chartrons Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the characteristic Chartrons quarter

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 5 downtown just across the hotel. 10-minute walk to streetcars B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • 24/7 food in partnership with Potes & Boc

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JARDIN D HIVER

Our restaurant Chais Saint Louis is open daily from 7pm to 10pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,991 reviews

Okay location - okay stay

Customer review rating 3.5/5

Michael H. N. K. Business - Confirmed reviews ALL

Okay hotel after my opinion, but room feels very old and worn down. Okay, breakfast. Think I will come again.

Good reception, nice service but poor breakfast

Customer review rating 2.5/5

Dirk Business - Confirmed reviews ALL

Short-term business appointment and coincidentally at the same time as the Rugby World Cup. The hotel staff skillfully managed the onslaught of rugby fans, so that we as individual guests also felt welcome. Unfortunately, in the morning we had the worst breakfast ever in an Accor hotel.

Dear DIRK B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please accept the credit of 2000 points on your loyalty card corresponding to the reimbursement of the 2 breakfasts taken. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Géraldine Chateau Directrice adjointe

Pleasant place to stay

Customer review rating 4.5/5

Tony Couples - Confirmed reviews ALL

Reception, restaurant & bar areas all very relaxing, with a pleasant & intriguing decor. We were on the 3rd floor, the room felt a bit dated in terms of colour scheme, but otherwise it was perfect. Fantastic, comfy, large bed. Good blackout curtains. Plenty of space. Bathroom was clean & functional.

Clean, quiet & comfortable

Customer review rating 4.5/5

Cher Couples - Confirmed reviews ALL

Chose this location based on walking distance to our cruise ship and ratings received by previous guests. It exceeded our expectations!

Can do better!

Customer review rating 2.0/5

Arnaud Couples - Confirmed reviews ALL

Bedding including pillows not great, automatic light in front of the bathroom not cool, woke up my partner every time I went to the restroom during the night.

Dear ARNAUD H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In fact, all our rooms are so equipped that the light comes on when you enter your room. We are in the process of modifying the sensitivity and orientation so that they don't come on at night when someone gets up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Géraldine Chateau Directrice adjointe

Other web-users rate our hotel

  • 551 reviews 8.1/10 Location
  • 1,134 reviews 7/10 Room
  • 938 reviews 8.4/10 Service
  • 13 reviews 7.4/10 WiFi
  • 474 reviews 8/10 Breakfast
  • 279 reviews 6.7/10 Cleanliness

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