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Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating 4.1/5 3,454 reviews

ALLSAFE approved hotel

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Mercure Bordeaux Château Chartrons Hotel
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+ 13 Services

Hotel extras

  • Meeting facilities with natural daylight

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 4 for the city center stops in front of hotel - 10-min walk to tram stop for lines B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • Certified ALLSAFE

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 bordeaux
france

Tel: +33556431500

Fax: (+33)5/56691521

Check-in from 12h00

Check out up to 12h00

  • PLACE GAMBETTA :  4 JOURNU-AUBER

  • GARE ST JEAN :  C GRAND PARC

  • PLACE DES QUINCONCES :  B COURS DU MEDOC

  • By plane

    BORDEAUX MERIGNAC At 19km / 11.81 miles

  • By car

    BORDEAUX CENTRE At 5km / 3.13 miles

  • By train

    BORDEAUX ST JEAN At 5km / 3.13 miles

GPS :44.859339, -0.569155

Our accommodation(s)

Immerse yourself in our bedrooms, renovated to take you on a journey through the landscapes of the world. Travel with all the necessary comforts, you will find Nuxe products in our Privilege rooms.

Our restaurants and bars

JARDIN D'HIVER

Our restaurant Chais Saint Louis is open daily from 7pm to 10pm.

Non contractual photo

BAR

Open daily from 6am to midnight.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,454 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,058 reviews

Chateaux de Chartrons

Customer review rating 3.5/5

Jean-paul D. M. T. Families - 26/07/2021 Confirmed reviews ALL

Mercure is really amazing, staffs who works there the way they treat customers are so amazing, me myself and my wife are so impressed to experience a wonderful customers service from reception and to see good staffs in welcoming customers in a breakfast area with very manners.

Proche commerces

Customer review rating 3.0/5

Anonymous Families - 08/07/2021 Confirmed reviews ALL

Diner foot dodo.

Impeccable

Customer review rating 5.0/5

D. Business - 23/03/2021 Confirmed reviews ALL

Superbe

Good stay

Customer review rating 5.0/5

Caroline M. Couples - 25/01/2021 Confirmed reviews ALL

Amazing Good food Great atmosphere

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie ROBERT Directrice

Excellent hotel

Customer review rating 4.5/5

Vicki O. Couples - 27/10/2020 Confirmed reviews ALL

Clean, pleasant staff, lovely hotel. Well positioned for central Bordeaux

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie ROBERT Directrice

Good stay with caring staff

Customer review rating 4.0/5

Jl52 Couples - 24/03/2020 Confirmed reviews ALL

We went to Bordeaux at the wrong time (just before the lockdown), hence had to shorthen our stay. We live in Asia and the hotel was not exactly what we expected, as far as comfort and amenities). However, thanks to the staff (from reception desk to restaurants) that is really caring our stay was very good.Breakfast buffet and food served at the restaurant was good.

Very nice

Customer review rating 3.5/5

Raymond B. Solo - 14/03/2020 Confirmed reviews ALL

Perfectly ok

Bon sejour parfait

Customer review rating 4.5/5

Le P. Couples - 24/02/2020 Confirmed reviews ALL

Happy experience in your hotel et very very symphatic personnels.

Dear MARIE LE p., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Very nice hotel. Great staff

Customer review rating 5.0/5

Pat M. Families - 08/01/2020 Confirmed reviews ALL

Had a great stay. The staff was very welcoming

Dear PATRICK m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

As per our expectation of what a good Mercure hôtel should be

Customer review rating 4.5/5

Stéphane P. Couples - 07/01/2020 Confirmed reviews ALL

Pleasant, efficient, professional, fit for our needs and with a good quality price ratio.

Dear STEPHANE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Cosy

Customer review rating 3.5/5

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

It felt cosy and warm.

Experience

Customer review rating 5.0/5

P. Families - 03/12/2019 Confirmed reviews ALL

Nothing bad to say about the room, the breakfast, the garage ! all was perfect thank you.

Clean and comfortable .

Customer review rating 4.0/5

Sue C. Friends - 02/12/2019 Confirmed reviews ALL

We were pleasantly surprised by the quality of room service

Service and Facilities

TripAdvisor rating 1.0/5

vntnghk Couples - 02/11/2019 TripAdvisor review

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. We have at the front office tooth brush and shaving kit. It is not normal that you had this answer Sincerely Sophie ROBERT

This is not a four star hotel

TripAdvisor rating 3.0/5

Dream35249403810 Friends getaway - 13/02/2019 TripAdvisor review

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. Please be assured that we are taking the appropriate measures and prevent future occurrence. Sincerely

Excellent option, reliable service, good breakfast

TripAdvisor rating 4.0/5

bergas2018 Business - 27/11/2018 TripAdvisor review

Good overall experience. Very nice receptionists, decent room. Wifi speed could have been better. Overall room/hotel design a little bit out dated, but all very clean. Excellent breakfast buffet and nice bar/restaurant.

Do you speak French? Ils ne parlent pas anglais couramment.

TripAdvisor rating 3.0/5

BackPacker810265 Business - 06/11/2018 TripAdvisor review

I stayed here for the conference. They didn't recognize my Accor status at all. Other people were also saying that the staffs at this hotel were not friendly and never smile except one lady.One morning, the breakfast buffet area was congested, and many people were sitting in the restaurant area also. A hotel guy told me that this area is not for breakfast but lunch. As he urged me to get out from there, I followed him. But He didn't stop other new people to have tables in the area after that. I soon realized that the particular kind of selected people could take tables in the area. Although I disappointed very much with this experience, I wish that this would be my misunderstanding. Be fluent in French before you stay at this hotel!

Air conditioning very bad, dining room complete mess

TripAdvisor rating 3.0/5

Mary P Couples - 18/05/2017 TripAdvisor review

The bedroom was very hot although only in May.A/C ineffective. The dining room for beakfast was very messy on the floor and counters. Spillages left for the duration of the half hour. Reception staff very kind and understood a/c problem very well. She Very helpfully booked us in a sister hotel which was brilliant..at the Lac area.

Buisness visit from Sweden

TripAdvisor rating 3.0/5

Wine-worker Business - 12/04/2015 TripAdvisor review

Nice Hotel, far from cosy, but very functional. Avoid the restaurant for dinner! Slow service, dull food without any ambitions. Breakfast was excellent. It is not very far from the city center, but since there is no tram outside the hotel you are better off with a car.

Dear Sir Thank you for taking the time to share us your mind on your stay in our hotel. Regards

Dreadful

TripAdvisor rating 1.0/5

Noscreep Couples - 21/05/2014 TripAdvisor review

One of the worst hotels I have ever stayed at. We checked in and were relaxing in our room, with the door locked from the inside when to our surprise the door opened and another customer arrived having been checked into our room! From that point on, the key to our room never worked. Each time we arrived back at our room tired, we had to go back to the reception to get the key redone. Very frustrating. However the worst part was the temperature in the room. It was stuffy and hot. The air conditioning did not work. When I called the reception I was told we were between seasons. They had turned off the heating but not yet turned on the cooling system. They could not do anything about it!!! They just advised me to open the window. As we were on the ground floor, that was ok in the daytime but impossible at night. We did not sleep at all either night due to the heat in the room. Just dreadful - whatever happened to making your guests comfortable?

Dear Madam, Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. I have read all your remarks with the utmost attention. It is very difficult to have air conditioned during spring months because maximum degrees are between 11 and 24. The room key card can be also inactivated with a cellular phone near by. Regards

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