Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,901 reviews

Best price
guarantee
Mercure Bordeaux Château Chartrons Hotel - Image 1
Mercure Bordeaux Château Chartrons Hotel - Image 2
Mercure Bordeaux Château Chartrons Hotel - Image 3
Mercure Bordeaux Château Chartrons Hotel - Image 4
81 cours Saint-Louis, 33300 BORDEAUX, France

Description

Hotel extras

  • Secure private car park reserved for hotel guests.

  • " Le C" restaurant, tasty cuisine combining local and Mediterranean notes.

  • "Le C" garden for sipping cocktails and sharing mezze in the sunshine.

  • "Le C" bar for a glass of local wine, open every day until midnight.

  • The hotel is located in the Bordeaux-Chartrons district, 10 minutes from the heart of the city

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le C

Le C, your new restaurant in Bordeaux's historic Chartrons district! A rich menu with seasonal cuisine that's bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,901 reviews

TripAdvisor Rating  3.7/5  1,208 reviews

A horrible sleep!

Customer review rating 1.5/5

Adam Couples - Confirmed reviews ALL

Bonjour, Merci beaucoup pour votre retour détaillé. Nous sommes ravis que vous ayez apprécié l'accueil, l'entretien de l'hôtel ainsi que la chambre qui vous a été attribuée. Nous regrettons sincèrement que votre séjour ait été perturbé par la température de la chambre, le bruit extérieur et la lumière automatique dans le couloir. Concernant la température, malheureusement, notre système actuel ne permet pas de faire fonctionner à la fois la climatisation et le chauffage. Les températures particulièrement douces en journée pendant le mois de février ont compliqué la gestion du chauffage. Nous n'avons pas pu l'éteindre, car les nuits demeuraient fraîches. Quant à la lumière automatique dans le couloir, nous vous prions de bien vouloir nous excuser pour ce désagrément. Nous allons étudier la possibilité d'ajuster ce système afin d'améliorer le confort de nos clients. Bien cordialement Géraldine Chateau Directrice d'exploitation

Weird stay

Customer review rating 2.5/5

Delphine V. Business - Confirmed reviews ALL

Hello, Thank you for your feedback. We are sincerely sorry that your experience did not meet your expectations. Please know that we always strive to provide the best possible experience for our guests. Regarding the upgrade of your Diamond status, it depends on room availability. Unfortunately, we were unable to offer you an upgrade during your stay. Additionally, our hotel offers free parking to guests during the school holidays, a gesture that is generally very much appreciated by our clientele. We hope to have the opportunity to better serve you during your next stay. Best regards, Géraldine Chateau Operations Manager

Confort

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Cher client, Nous vous remercions sincèrement pour vos commentaires élogieux concernant le confort de votre chambre. C'est un plaisir de savoir que votre séjour a été à la hauteur de vos attentes. Cordialement, Jeanne, service réception.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our staff's efficiency and care. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best regards, Jeanne, front office team.

Great stay

Customer review rating 5.0/5

Dr R. S. Couples - Confirmed reviews ALL

Dear guest, Thank you for your kind feedback. We are delighted to hear that our staff made your stay enjoyable with their welcoming and helpful service. We look forward to welcoming you back in the future. Best regards, Jeanne, front office team.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 596 reviews 8.3/10 Location
  • 1,200 reviews 6.3/10 Room
  • 1,015 reviews 8.6/10 Service
  • 7 reviews 3.8/10 WiFi
  • 524 reviews 7.8/10 Breakfast
  • 307 reviews 5.9/10 Cleanliness

Powered by Trustyou

Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Our other establishments nearby

All our hotels in Bordeaux

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.