Pullman Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.3/5 1,427 reviews

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Pullman Bordeaux Lac - Image 1
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Avenue Jean Gabriel Domergue, 33300 BORDEAUX LE LAC, France

Description

Hotel extras

  • Hotel certified Green Key 2024, committed to environmental protection

  • Aquitania restaurant with lake views serving great vintages

  • Opposite the convention and exhibition centersof Bordeaux.

  • 21,529 sq. ft. (2000 m²) conference area, fully renovated in 2016

  • Tram stop in front of the hotel for travel to the downtown area

Our accommodation(s)

Hotel location

Pullman Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX LE LAC
France

GPS:44.889686, -0.566151

Telephone
Fax +33 5 56 69 66 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Aquitania

With its contemporary style and views of the lake, the L'Aquitania restaurant invites you to enjoy the chef's tasty specials which balance tradition and innovation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,427 reviews

TripAdvisor Rating  4.0/5  1,540 reviews

Great hotel in Bordeaux.

TripAdvisor rating 4.0/5

JeffR605 Couples - TripAdvisor review

Our penultimate overnight hotel before crossing into Spain was in Bordeaux, we have stayed in Bordeaux quite a few times but never at the same hotel, so yet another different one this time. Our room on the 3rd floor had good views over the lake and beyond the city. Modern hotel with its own secure parking. Good food and drink options and close to tram in case you wanted to head into the city centre. Breakfast was also the best one we have had so far on our journey. Would most definitely consider this hotel again.

It does what it needs to do... but only just

Customer review rating 3.0/5

Stewart S. Business - Confirmed reviews ALL

The hotel was fine BUT Fridge missing from the room Ironing board a joke Breakfast service always late The grounds of the hotel are in a very poor state.

Dear Mr S., Thank you for sharing your feedback. We're glad to hear that some aspects of your stay met your expectations, but we apologize for the inconveniences you experienced. We understand that having a fridge in the room, a proper ironing board, and timely breakfast service can make a big difference, and we’re sorry for not meeting those standards during your visit. We ensure that breakfast is ready to be served from 6.30am until 10.30am and from 7am until 11am at weekends. Additionally, maintaining the hotel grounds is a priority for us, and we appreciate your comments as we work on improvements. Your input is valuable, and we hope to offer you a better experience in the future. Best regards, Kathleen, Front Desk Manager Assistant

Average stay

Customer review rating 2.0/5

Tsvetelina P. Families - Confirmed reviews ALL

The hotel is not well maintained, the public areas are dirty. It seemed not to had been cleaned for a long time, spider webs, dirty windows, dirty floors. The room is a rather 3 star hotel than a 4 star one. Absent hotel amenities for a 4 star hotel- there is no spa, its is supposed to have a swimming pool but it’s only for summer, the gym is a small hotel room with 3-4 machines (looks ridiculous). Definitely I would say it’s an overrated hotel with high room rates.

Mrs Tsvetelina, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is invaluable, and we are truly sorry that the cleanliness and maintenance did not meet your expectations. We take your comments about the public areas and room conditions very seriously and will address these issues with our housekeeping team to ensure improvements are made. Regarding the amenities, we understand your concerns about the limited gym equipment and the seasonal availability of the swimming pool. We aim to offer facilities that enhance our guests' experience, and we will review how we can better communicate these details in the future. We also listen to your request about breakfast. Each feedback from our customers allows us to better understand their needs and improve our services. Thank you for sharing your experience, and we hope you might consider giving us another chance in the future to provide the stay you were hoping for. Kathleen, Assistant Front Desk Manager

Nice hotel

Customer review rating 4.0/5

Chrissie Couples - Confirmed reviews ALL

Lovely hotel. Big clean rooms and bathroom with separate toilet. Comfy bed. Lacked a fridge in room and no milk for tea/coffee.

Thank you for your positive comment! We are delighted that you enjoyed the cleanliness of our spacious rooms and the comfort of the bed. We note your comment about the lack of a fridge and milk for tea and coffee. Your feedback is valuable and will help us to improve our service. We look forward to welcoming you back! Kathleen, Assistant Front Desk Manager

Nice hotel with public transport to city centre on your doorstep

Customer review rating 3.5/5

Michael Families - Confirmed reviews ALL

Very nice hotel with lovely room overlooking the lake and very comfortable beds. A little bit far from city centre but tram stop beside hotel is very convenient. Very disappointed with the breakfast at €25 per person. Fruit was poor quality and when my wife complained with a photograph nothing was done and same fruit appeared the next morning. Availability of hot food was hit and miss with only scrambled egg on one particular morning with no bacon or mushrooms. We had booked a bed&breakfast package but on checkout reception ware insisting on an additional charge for breakfast even though we had an email confirming our package. This was finally resolved by a manager.

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Other web-users rate our hotel

  • 611 reviews 8.3/10 Location
  • 1,183 reviews 7.2/10 Room
  • 1,060 reviews 8.2/10 Service
  • 14 reviews 5/10 WiFi
  • 628 reviews 8.4/10 Comfort
  • 466 reviews 7.6/10 Breakfast
  • 350 reviews 5.5/10 Cleanliness
  • 311 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.