Mondrian Bordeaux Les Carmes 5 stars

Customer review rating (ALL Rating) 4.6/5 1,716 reviews

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Description

Hotel extras

  • Visionary design by Philippe Starck in a 19th-century wine cellar

  • Morimoto Restaurant and Bar: Michelin-starred chef Masaharu Morimoto's first European venue

  • 200 m² patio — a light-filled retreat at the heart of the hotel

  • Holistic spa with heated pool, hammam, sauna and myBlend treatments

  • A 5-star address in the heart of Chartrons, Bordeaux's iconic district

Our accommodation(s)

Book this hotel
Room 1

301 sq. ft. room by Philippe Starck: king-size bed and bay windows with view of tree-lined courtyard. Ocher tones and arches enhance local stone. Smart TV, mini-bar, safe, coffee/tea-making facilities, walk-in shower, desk, free WIFI.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View

301 sq. ft. room by Philippe Starck: 2 single beds and bay windows with view of tree-lined courtyard. Ocher tones and arches enhance local stone. Smart TV, mini-bar, safe, coffee/tea-making facilities. Walk-in shower, desk, free WIFI.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Need more space? This 355 sq.ft. room by Philippe Starck offers additional comfort with a lounge area, ideal for long stays. King-size bed, smart TV, mini-bar, safe, coffee/tea. Walk-in shower, free WIFI.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Chic 300 sq.ft. room by Philippe Starck with a large 160 sq.ft. private terrace. View of tree-lined courtyard. King-size bed, smart TV, mini-bar, safe, coffee/tea. Walk-in shower, desk area, free WIFI.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Suite

JUNIOR SUITE CORNER, 1 king bed, Large corner junior suite with lounge, bathtub, city view

377 sq. ft. (35 m²) Philippe Starck corner Junior Suite on the 1st floor. Features high ceilings, lounge, Smart TV, minibar, safe, tea or coffee. Bathroom includes a walk-in shower and bathtub. Free WiFi.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Slippers

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Suite

SUITE LES CARMES, king-size bed, Signature Suite, lounge, high ceiling, bathtub, city view

538 sq. ft. suite by Philippe Starck on 1st floor. High ceilings and large French window with view of Chartrons. Spacious lounge, smart TV, mini-bar, safe, tea/coffee. Walk-in shower + bathtub. Free WIFI.

  • Views:

    City View

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

SUITE COURTYARD 1 BED, 1 king bed, Suite with bedroom and separate lounge, courtyard view

548 sq.ft. suite by Philippe Starck, 2nd floor, separate bedroom and lounge, tree-lined courtyard view. King-size bed, smart TV, mini-bar, safe, coffee/tea. Bathroom: walk-in shower, tub. Desk, free WIFI.

  • Views:

    Patio

Max. number of persons
2
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

SUITE TERRACE 1 BED, 1 king bed, 1st floor, separate lounge, 43sqm terrace, courtyard view

548 sq.ft. suite by Philippe Starck, 2nd floor, 462 sq.ft. landscaped terrace, tree-lined courtyard view. Sep. bedroom and lounge. Smart TV, mini-bar, safe, coffee/tea. Walk-in shower, tub. Desk, WIFI.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

SUITE ROOFTOP 1 BED, 1 king bed, Top floor, separate lounge, 50sqm rooftop terrace, city view

398 sq. ft. (37 m²) suite with a 538 sq. ft. (50 m²) Chartrons-view rooftop terrace. Large bay windows, separate bedroom and lounge. King bed, Smart TV, minibar, safe, tea/coffee, shower, tub. Free WiFi.

  • Views:

    City View or Panorama view or LandmarkView

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Hair dryer
  • Iron
  • Slippers

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Hotel location

Mondrian Bordeaux Les Carmes

81 Cours du Médoc
33300 BORDEAUX
France

GPS:44.8598839, -0.56835

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 97 rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • 97 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Well-being

Indoor heated pool

  • Covered
  • On site

Fitness center

  • On site
  • Hammam
  • Sauna room
  • Massage

Sports and leisure

Skating rink

  • Nearby

Bodybuilding equipment/Gym

  • On site

Bowling

  • Nearby

Golf Additional charge

  • Nearby

Jet-ski

  • Nearby

Miniature golf

  • Nearby

Boat excursions

  • Nearby

Gymnastics course

  • Nearby

Tennis

  • Nearby

Bike rack facilities

  • On site

Jogging track

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking pricing: 40.00 € 40 EUR Per day

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Morimoto Bordeaux restaurant and terrace

Where East meets West, chef Masaharu Morimoto opens his first European restaurant in Bordeaux. Japanese cuisine, an exceptional wine list, creative cocktails and a discreet terrace. A one-of-a-kind dining experience.

Cooking style
Japanese
Capacity
150
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Where East meets West, chef Masaharu Morimoto opens his first European restaurant in Bordeaux. Japanese cuisine, an exceptional wine list, creative cocktails and a discreet terrace. A one-of-a-kind dining experience.

Between Tokyo and Bordeaux, Morimoto Bar celebrates the art of cocktails. Signature creations with Japanese influences, rare sake, exceptional spirits and food-and-cocktail pairings unfold in a vibrant setting, at the bar or on the terrace.

Start your day at Morimoto restaurant, featuring a generous buffet of pastries, seasonal fruit, hot and cold dishes, and fresh juices, all served on the hotel's patio in a signature setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,716 reviews

Customer review rating 5.0/5

Sarah M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

David N. Couples - Confirmed reviews ALL

Dear Mr N., Thank you so much for your outstanding rating and wonderful feedback. We are truly delighted to hear that we rank among the best hotels you have stayed at. Your kind words about our team and the comfort of your room mean a great deal to us. We look forward to welcoming you back to Mondrian Bordeaux Les Carmes for another exceptional stay. Warm regards, The Management Team

Customer review rating 5.0/5

Michael D. Couples - Confirmed reviews ALL

Dear Mister D., Thank you for your kind feedback regarding your experience at our hotel. We are delighted to hear that you found the room beautiful, enjoyed our restaurant, and appreciated the attentiveness of our staff. Your satisfaction is our priority. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 1.5/5

Joyce D. Couples - Confirmed reviews ALL

Dear Mme D., Thank you for your review. However we are actually the hotel that hosted you after you experienced the problem with the first hotel. I trust you had a lovely time with us. Please do not hesitate to reach out if you have any feedback. We look forward to your next stay. Kind regards, Lara - Front office manager

Customer review rating 4.0/5

Ricardo G. Couples - Confirmed reviews ALL

Dear Monsieur G., Thank you for taking the time to share your thoughts regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you found our hotel to be a gem and appreciated the quality of your room. However, we sincerely regret that your welcome experience did not meet your expectations. Your feedback regarding the greeting upon arrival has been noted, and we understand the importance of a warm reception to set the tone for a guest's stay. Additionally, we acknowledge your comments about the absence of support staff during your arrival, and we appreciate your insight as it helps us identify areas for improvement in our service delivery. We are pleased to learn that your interactions with our wait staff were positive, and we hope that the overall comfort and charm of our hotel contributed to your experience in Bordeaux. We value your observations and will certainly take them into consideration as we strive to enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Lara - Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

David N. Couples - Confirmed reviews ALL

Staff were amazing. Room was fantastic

Dear Mr N., Thank you so much for your outstanding rating and wonderful feedback. We are truly delighted to hear that we rank among the best hotels you have stayed at. Your kind words about our team and the comfort of your room mean a great deal to us. We look forward to welcoming you back to Mondrian Bordeaux Les Carmes for another exceptional stay. Warm regards, The Management Team

Customer review rating 5.0/5

Michael D. Couples - Confirmed reviews ALL

Room was beautiful. Restaurant was amazing for evening drinks and food. Staff was very attentive and caring.

Dear Mister D., Thank you for your kind feedback regarding your experience at our hotel. We are delighted to hear that you found the room beautiful, enjoyed our restaurant, and appreciated the attentiveness of our staff. Your satisfaction is our priority. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 1.5/5

Joyce D. Couples - Confirmed reviews ALL

My husband and I were forced to leave the Hotel Mondrian Les Carmes due to a lack of hot water and the hotel's inability to confirm when it might be restored. Hotel staff should have informed us of the problem before we checked in and assisted us in securing another hotel accommodation. We had only two days in Bordeaux before we were headed out on a cruise. We couldn't shower the evening we arrived, and we wasted half a day finding another hotel, packing up and moving. Because we couldn' shower in our room in thhe morning, they allowed us to shower in the spa, which is the only place in the hotel that had hot water. And when we went down to breakfast, they told us we arrived too late. The only place we could find still serving breakfast was the InterContinental. The hotel reduced the first night's bill by 1/4, and refunded the secons day, but they should have refunded both nights and paid for the taxi to the new hotel. The staff was apologetic, and we don't blame them for the issues, but we deserved more compensation for the extra costs and loss of valuable time to see Bordeaux. We had planned to stay another two days at the end of our cruise, but cancelled the reservation.

Dear Mme D., Thank you for your review. However we are actually the hotel that hosted you after you experienced the problem with the first hotel. I trust you had a lovely time with us. Please do not hesitate to reach out if you have any feedback. We look forward to your next stay. Kind regards, Lara - Front office manager

Customer review rating 4.0/5

Ricardo G. Couples - Confirmed reviews ALL

The hotel is a gem in the city. It’s far away from city life but it’s well situated for my Bordeaux experience. My only suggestion is to have the staff welcome their customers when entering. I stayed for 4 nights and not one time did I get a Bonjour at entrance. In addition, there was no support staff at my primary arrival. I had to walk in with all my bags and throw myself to sit at the desk. Unlike my experience at the Hoxton and So in Paris (which was amazing), the welcome experience at the Mondarian was poor, it felt odd to walk in, like an inconvenience. Overall, my experience with the wait staff and service was great.

Dear Monsieur G., Thank you for taking the time to share your thoughts regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you found our hotel to be a gem and appreciated the quality of your room. However, we sincerely regret that your welcome experience did not meet your expectations. Your feedback regarding the greeting upon arrival has been noted, and we understand the importance of a warm reception to set the tone for a guest's stay. Additionally, we acknowledge your comments about the absence of support staff during your arrival, and we appreciate your insight as it helps us identify areas for improvement in our service delivery. We are pleased to learn that your interactions with our wait staff were positive, and we hope that the overall comfort and charm of our hotel contributed to your experience in Bordeaux. We value your observations and will certainly take them into consideration as we strive to enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Lara - Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Si -. I. L. Friends - Confirmed reviews ALL

It was a fantastic experience to stay at Mondrian Bordeaux Les Carmes. The exquisite smell of the hotel, the furniture, the design, all the little details in the room are unforgettable.

Dear Guest, Thank you for your generous feedback. We are delighted to learn that you had a comfortable stay and found the design and details of our hotel to be memorable. Your kind words motivate us to continue providing exceptional experiences. Warm regards, Lily Mondrian Bordeaux Les Carmes.

Customer review rating 5.0/5

Warren C. Couples - Confirmed reviews ALL

We experienced excellent service from the moment we arrived and the moment we left. The front desk agent who checked us in was very friendly and helpful.

Dear Mister C., Thank you for your kind feedback regarding your experience at our hotel. We are delighted to hear that our team provided you with excellent service during your stay. Your compliments will be shared with our staff to uphold our commitment to outstanding hospitality. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 3.5/5

William R. G. Couples - Confirmed reviews ALL

The a/c units did not work told the technician had fixed it not at all 3 night with heat inside the room!

Dear Monsieur G., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the air conditioning units. Your comfort is important to us, and I regret that we did not meet your expectations in this regard. Best regards, Lara - Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Carmela B. Business - Confirmed reviews ALL

I love the Mondrian brand and this location is no different. Excellent guests services and happy staff. My stay here always feels easy. I spend a lot of time in Bordeaux and always make sure to book at least one night during my trip here. Also, the beds are very comfortable, which in many cases in Bordeaux that is not the case. And last, but not least, the Morimoto restaurant is excellent!

Dear Madam B., Thank you for your kind words regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to know that you consistently enjoy our services and the comfort of our beds, as well as the dining experience at Morimoto restaurant. Your feedback serves as a wonderful affirmation of our team's efforts to provide a memorable experience for our guests. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 4.0/5

Louis S. Couples - Confirmed reviews ALL

We enjoyed our stay at Mondrian Bordeaux Les Carmes while vacationing in Bordeaux. However, you can imagine my shock when there were no washcloths in my room. I asked the room service attendant for wash cloths and was given a loofa sponge. I told her that I really wanted a wash cloth. The room service manager came to my room with two hand towels, I told him that I had hand towels but needed a wash cloth. He said unfortunately the hotel was out of washcloths and couldn't locate a single one. What!! I think an exclusive hotel would invest in some extra washcloths. I had some issues with the restaurant staff but I guess that's another survey.

Dear Mister S., Thank you for sharing your experience at Mondrian Bordeaux Les Carmes. We are pleased to hear that you enjoyed your stay overall. We sincerely apologize for the inconvenience regarding the availability of washcloths in your room. We understand how essential these amenities are for our guests' comfort and will take your feedback into consideration for future improvements. As a luxury establishment, we strive to provide a comprehensive selection of amenities, and it is disappointing to learn that we fell short in this instance. Regarding your comments about the restaurant staff, we appreciate your input and encourage you to elaborate further, as it helps us enhance our service quality. Your satisfaction is important to us, and we value your insights. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay. Best regards, Lara - Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Jhon M. Couples - Confirmed reviews ALL

Our stay was fantastic. Rooms were clean, staff attentive and accommodating, felt like VIPs

Dear Mister M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our attentive staff, comfortable accommodations, and our restaurant offerings. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Mickey A. Couples - Confirmed reviews ALL

Wonderful time and the staff was great.

Dear Mister A., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our hotel and location, as well as the service provided by our staff. Your feedback is greatly appreciated. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Alicia H. Couples - Confirmed reviews ALL

We had a lovely weekend. Everything was perfect!

Dear Madam H., Thank you for sharing your experience with us. We are delighted to hear that you had a lovely weekend and found everything to be perfect. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Carolyn Y. Friends - Confirmed reviews ALL

Staff were all excellent and loved the bed

Dear Madam Y., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our accommodations relaxing and comfortable, and that our staff made a positive impression. It is wonderful that you enjoyed the bed as well. Best regards, Lily Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Richard S. Couples - Confirmed reviews ALL

Excellent

Dear Mr. S., We sincerely thank you for your wonderful rating. We are delighted to hear that we have met all your expectations, and we truly appreciate you taking the time to share your experience. We hope to welcome you back soon. Kind regards, Antoine - Concierge

Customer review rating 4.0/5

Diamantis K. Friends - Confirmed reviews ALL

Cleaning and turn-down service could be more attentive; upon arrival, around 12:30, we were told there was no space for us at the restaurant without a reservation, when we could clearly see the team could have accommodated us at the high table or the bar area.

Dear Mr. K., Thank you for your feedback regarding your recent stay. We appreciate that you took the time to describe the positive and negative aspects of your stay. Our team strives to provide excellent service, and your insights will be taken into consideration for future improvements. We hope to have the pleasure of seeing you again soon. Kind regards, Antoine - Concierge

Customer review rating 5.0/5

Christopher J. Couples - Confirmed reviews ALL

The Mondrian Bordeaux Les Carmes is an excellent property to stay in Bordeaux. The rooms were luxurious and well appointed. The staff were lovely, very friendly and helpful. There were also plenty of good restaurants nearby and Morimoto's in the hotel was fantastic. Would highly recommend if you are looking for a place outside of the city center of Bordeaux.

Dear Mr. J., Thank you for your kind words. We are delighted to hear that you enjoyed the hotel's design and accomodations, and the comfort of your room. Your feedback means a lot to the team, we truly appreciate you taking the time to share your experience. It would be a pleasure to welcome you back on your next visit. Kind regards, Antoine - Conciergerie

Customer review rating 0.5/5

Parissa B. Business - Confirmed reviews ALL

I confirmed two different times with your staff that I was going to take advantage of late checkout that is afforded by booking with my Amex Platinum Card. When I returned to my room around 2pm on checkout day, there was a woman employed by the hotel who just stepped out and asked me why I wasn't out. I told her that I had a 3pm checkout. I was in the shower around 215pm and received a phone call and a man knocked on the door telling me that I had to be out by 12pm. I do not know why your teams are not speaking to each other but it was awful to have one of your employees in my room without my permission let alone another employee telling me I had to be out by 12pm when I confirmed a 3pm checkout 2 different times. I will never book at this hotel again.

Dear Parissa B., Thank you for taking the time to share your experience with us. I sincerely apologize for the miscommunication regarding your late checkout, which is a benefit associated with your specific booking. It is our goal to ensure that all guests receive clear and consistent information, and it is concerning to hear that this was not your experience. Your feedback regarding the professionalism of our staff is also noted. We strive to maintain high standards in our service, and it is disappointing to learn that we fell short during your visit. Rest assured that your comments will be reviewed with our team to prevent similar situations in the future. We appreciate your feedback, and I hope you will reconsider your decision in the future. Best regards, Lara - The mondrian team

Customer review rating 4.5/5

Marc T. Couples - Confirmed reviews ALL

We mostly had a great experience at the hotel - the reception and valet staff were extremely helpful, bar staff were delightful, and the room was comfortable. The only issue we had is that we didn't get all of our food from the refrigerator upon departure - in part carelessness by the reception staff and in part because it was 5am and we were sleepy.

Dear Mr. T., Thank you for your lovely review. We are delighted that you felt warmly welcomed by our team, your feedback means a lot to them. We are, however, sorry to hear that you lost your food, partly because of us. Thank you for bringing this to our attention; your feedback helps us improve. We look forward to welcoming you back for another great experience. Kind regards, Antoine - Conciergerie

Customer review rating 0.5/5

Zaven S. Couples - Confirmed reviews ALL

After several attempts during our stay, our room was never cleaned. It was very disappointing that we requested cleaning multiple times, and we still weren't accommodated. I’m not sure what went wrong, since we just needed our room cleaned, but it felt like it was very difficult for the hotel to do. Even then, this reservation was made through fine hotels on American express… our expectations were definitely not met.

Dear Zaven S., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the housekeeping service. It is our standard practice to ensure that all requests for room cleaning are addressed promptly, and I regret that this was not the case during your visit. I understand how disappointing this must have been, especially considering your expectations. Your comments are invaluable as we strive to enhance our service quality. Do feel free to contact me personally by responding to this email should you wish to share more regarding your stay. Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future. Best regards, Lara - The Mondrian Team

Other web-users rate our hotel

  • 354 reviews 6.9/10 Location
  • 830 reviews 7.4/10 Room
  • 1,217 reviews 8.3/10 Service
  • 540 reviews 7.9/10 Food
  • 480 reviews 9.4/10 Vibe
  • 365 reviews 6.4/10 Comfort
  • 355 reviews 8.5/10 Amenities
  • 352 reviews 8.4/10 Wellness Area

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