Dear Mr B., Thank you very much for your wonderful review. It is truly a pleasure to hear that our team made you feel so warmly welcomed throughout your stay and that their genuine care and attention made you feel like family. We will be delighted to share your kind words with the entire team. A special thank you for highlighting Sara, our Concierge. We sincerely hope to have the pleasure of welcoming you back to Mondrian Bordeaux Les Carmes for another exceptional stay. Warmest regards, The Mondrian Bordeaux Les Carmes Team

Dear Mr S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and well-located, and that you had an enjoyable experience. We look forward to welcoming you back in the future. Best regards, Mondrian Bordeaux Les Carmes

Dear Mr B., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our property and appreciated the service provided by our team. It is our aim to ensure a memorable experience for all our guests. Best regards, Mondrian Bordeaux Les Carmes

Dear Mr S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and the service provided by our team. It is our aim to ensure all guests have a memorable experience. Best regards, Mondrian Bordeaux Les Carmes

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not reflect the level of recognition and attention you should have received as a valued Diamond member. We sincerely apologize for the lack of acknowledgment of your loyalty status, as well as for the several requests that were not properly followed up on. The unresolved damage to the bathroom door and the incorrect name displayed on your welcome message are clear examples of details that should have been addressed promptly during your stay. We also regret that we were unable to accommodate your request for a room with a bathtub and understand your disappointment, particularly given your loyalty status. Your comments have been shared with our management and operational teams, as consistency and attention to detail are essential to the experience we aim to provide. We truly appreciate your loyalty and hope to have the opportunity to restore your confidence in Mondrian Bordeaux. Warm regards, The Management Team Mondrian Bordeaux

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the beauty and relaxing atmosphere of Mondrian Bordeaux Les Carmes, and that you appreciated your suite upgrade and the generous comfort of your accommodation. We are also pleased to know that our team made you feel warmly welcomed and that you enjoyed the bottle of wine offered as an Accor Plus member. We sincerely apologize for the lack of clarity regarding our breakfast service and regret that you were unable to enjoy it during your stay. Your feedback is valuable to us and will be shared with our team to ensure clearer communication with our guests. We hope to have the pleasure of welcoming you back to Bordeaux for another relaxing and memorable stay. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Mr F., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the hotel’s design, comfortable bed, breakfast, and our wellness facilities. However, we sincerely apologize for the repeated room changes and the maintenance issues you experienced. Having to move rooms twice before finding one that was properly maintained is certainly not the experience we want to provide. We also take your comments regarding the consistency and proactivity of our service very seriously. While we are glad that you found our team friendly, we recognize that genuine five-star hospitality requires greater anticipation, training, and attention to detail. Your feedback regarding follow-ups, breakfast service, and housekeeping standards is particularly valuable. We understand your disappointment and regret that your experience did not reflect the standards you expected. Your comments have been shared with the relevant teams as we continue to improve both our service and operational standards. Thank you again for your candid feedback. We hope to have the opportunity to offer you a much more seamless experience in the future. Warm regards, The Management Team Mondrian Bordeaux

Dear Guest, Thank you very much for your wonderful feedback and for your excellent score of 90/100. We are delighted to hear that you and your family enjoyed your stay and found it to be a great value for money. It is particularly pleasing to know that you appreciated our design, the friendliness of our team, our spa and gym facilities, and especially our restaurant. We also love your perspective on our location and are happy that it allowed you to discover another side of Bordeaux. We have also taken note of your comment regarding the limited number of charging points. Your feedback is valuable as we continue to improve the comfort and sustainability of our facilities. As a valued Diamond member, we sincerely thank you for your continued trust and for your 10/10 recommendation. We hope to have the pleasure of welcoming you and your family back to Mondrian Bordeaux Les Carmes very soon. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Guest, Thank you very much for taking the time to share your feedback following your long weekend with us. We are pleased to hear that you enjoyed the comfort of your room and bed, and that our team made a positive impression on you. We are, however, sincerely sorry that your room was not ready until 3:30 pm on the day of your arrival. We fully understand your disappointment, particularly after travelling and looking forward to settling into your room. Your feedback regarding the readiness of rooms at check-in has been shared with our teams. We also appreciate your comment regarding the Wi-Fi connection and understand that a faster connection would have improved your experience. We have also taken note of your feedback regarding the recognition received as a Classic member of ALL. Despite these points, we are delighted that you found our staff excellent and hope to have the pleasure of welcoming you back to Mondrian Bordeaux Les Carmes for a smoother and more enjoyable stay. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Mr. O., Thank you very much for your wonderful feedback and for your perfect score of 100/100. We are delighted to hear that you and your family felt at home during your stay and that our warm and welcoming atmosphere contributed to such a memorable experience. We are especially pleased to know that you appreciated the friendliness and efficiency of our teams. Your kind words regarding our Reception, Concierge and Manager are truly appreciated and will certainly be shared with them. We also appreciate your feedback regarding the breakfast selection, which we will take into consideration as we continue to improve our services. It was a pleasure to welcome you and your family to Mondrian Bordeaux Les Carmes, and we sincerely hope to have the opportunity to welcome you all back again in the future. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay. We are pleased to hear that you found our team welcoming and friendly, enjoyed your room, and appreciated the warm welcome provided by our reception team. We are sincerely sorry, however, for the misunderstandings regarding our housekeeping service and the “Do Not Disturb” indication. Your privacy and comfort should always be respected, and we regret that our communication on this matter did not meet your expectations. We are also very sorry about the missing face towels and the inconvenience this caused. Having to purchase one yourself is certainly not the experience we wish to provide our guests. We also appreciate your comments regarding breakfast. Your suggestions for a wider selection of healthier bread options, vegetables and cold cuts have been noted and will be shared with our team. Finally, we take your remarks regarding our towel-replacement practices seriously. We understand your expectations regarding our sustainability commitments and will reinforce our teams’ awareness of our towel-reuse policy. We are nevertheless pleased that you appreciated the kindness of our staff and your check-in experience. We hope to have the opportunity to welcome you again and provide a smoother experience that better reflects the standards we strive to achieve. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had a wonderful stay with us and particularly enjoyed our hotel and dining experience. We are, however, truly sorry for the long wait for your luggage. This does not reflect the level of service we strive to provide, and we have shared your feedback with our team to help us improve. We hope to have the pleasure of welcoming you back to Mondrian Bordeaux Les Carmes very soon. Warm regards, The Mondrian Bordeaux Les Carmes Team

Dear Mrs G., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay. Please accept our sincere apologies for these shortcomings, and thank you for bringing them to our attention. We truly hope to have the opportunity to restore your confidence in our service and provide you with the seamless experience you expected. Best regards, La direction

Dear Mrs O., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the beauty of the hotel and your room. At the same time, we are truly sorry that several aspects of your experience fell short of the level of service we strive to provide. We regret that the additional charge for the third guest was not clearly communicated to you in advance. We also apologize for the inconvenience caused by the parking charge and appreciate your patience in having to dispute an amount that should not have been billed. Your comments regarding the inconsistent response to your requests for ice, pillows, and other amenities are particularly concerning. Our guests should be able to rely on prompt and consistent service throughout their stay, and we will be sharing your feedback with the relevant teams to address these shortcomings. We are grateful for your candid feedback. It is through comments such as yours that we can identify where we need to improve and ensure a more seamless experience for our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the level of service and attention you deserve. Warm regards, La Direction

Dear Guest, Thank you for your continued loyalty and for taking the time to share your experience with us. We are delighted to know that you continue to enjoy staying at our hotel as a family and that you appreciated the beauty of our property, our breakfast, and the quality of our Wi-Fi. We are, however, truly sorry for the way the sleeping arrangement for your son was handled on this occasion. Having agreed on the setup at check-in, we fully understand your disappointment at being informed only after 8 PM and by phone rather than being advised directly upon arrival. This is not the level of communication and service we strive to provide. We have taken your feedback regarding your arrival, accommodation and ALL recognition very seriously. Your comments are valuable in helping us improve, and we hope to have the opportunity to welcome your family back and provide the seamless experience you have come to expect from us. Kind Regards, Alexa - Guest Relation & Duty Manager

Dear Mr C., Thank you for sharing your feedback regarding your recent stay. We regret to hear that the air conditioning in your room did not meet your expectations and that your dining experience fell short. Your comments will be evaluated as we strive to enhance our services. Best regards, La Direction

Dear Monsieur D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the rooms, our dedicated staff, and your overall experience. Your recommendation means a great deal to us. Goodbye and best wishes, Mondrian Bordeaux Les Carmes

Dear Neil W., Thank you for sharing your feedback regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you and your husband enjoyed the overall experience, particularly the spacious room, comfortable bed, and the lovely patio deck. It is also wonderful to know that our staff contributed positively to your honeymoon celebration. We sincerely apologize for the inconvenience you experienced with the air conditioning system and the light switches in your room. We appreciate your observations, as they will assist us in enhancing our services and facilities. Your comments regarding the gym layout have also been noted, and we value your insights on how we may better accommodate our guests. We are grateful for your positive remarks and hope to welcome you back for another enjoyable stay in the future. Best regards, Mondrian Bordeaux Les Carmes

Dear Mr Braide - Azikiwe, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our excellent location, the attentive service provided by our team, our spa, and the restaurant. It is wonderful to know that you otherwise had a fantastic experience with us. We truly appreciate your kind comments as well as your constructive feedback, and we hope to have the pleasure of welcoming you back for an even more comfortable stay in the future. Warm regards, La Direction