Mondrian Bordeaux Les Carmes

Customer review rating (ALL Rating) 4.6/5 301 reviews

Mondrian Bordeaux Les Carmes - Image 1
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81 Cours du Médoc, 33300 BORDEAUX, France

Description

Hotel extras

  • Marvelous signature decor by designer Philippe Starck

  • Pretty 2,150 sq. ft. terrace for moments of relaxation

  • A Japanese restaurant with a chic party vibe

  • A beautiful swimming pool inside our Spa

Our accommodation(s)

Hotel location

Mondrian Bordeaux Les Carmes

81 Cours du Médoc
33300 BORDEAUX
France

GPS:44.8598839, -0.56835

Telephone
Fax +33 5 35 54 10 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Japanese restaurant with a lounge bar and decor by Starck

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  301 reviews

Lovely place to stay and eat

Customer review rating 5.0/5

Bob Couples - Confirmed reviews ALL

The hotel is well located and can arrange parking for car which was really helpful. Restaurant is an amazing Japanese style and a must for all visitors to Bordeaux. Accommodation is modern with a historical frontage so good beds and great nights sleep.

Great stay

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

We were upgraded to a corner room which was nice, although it was a little loud due to the street noise. Service in the hotel was great

Wonderful Stay

Customer review rating 5.0/5

Aleksandra S. Solo - Confirmed reviews ALL

This is a beautiful hotel! Though it’s not in the center it’s very easy to get to the center by train that is only a 5 minute walk. The ambience of the hotel is very relaxing and the spa services are incredible. Thomas, who checked me in was so helpful throughout my whole stay. I didn’t have an itinerary and he was great with his suggestions and all the restaurants he recommended were amazing. He was very knowledgeable regarding châteaus and wine tours as well. I was very impressed with the customer service. It was a really great experience staying here.

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Excellent restaurant Comfortable small room Nice location

Not living up to the Five star hotel, is more like a 3.5 star.

Customer review rating 2.5/5

Kwok Y. N. Couples - Confirmed reviews ALL

We booked two rooms and two nights through American Express Fine Hotels & Resorts for our trip to France. After a 24-hour journey, we arrived at the hotel only to find they had only one room in their system and were fully booked and told us we need to find a different hotel for the other guests, then I provided proof of my reservation for two rooms, and they acknowledged the mistake but struggled to find a solution. After waiting 15 minutes in the lobby, we decided to have dinner while they figured it out. Dinner was delicious, but the service was lackluster and the staff clearly needed more training. An hour and a half later, no one updated us. We had expected that someone would get us to keep us informed as I had made it very clear we would be dining at the hotel restaurant, but that never happened. I had to return to the front desk, where they finally found a second room, but only for one night. They told us we would have to switch rooms the following day. We were not thrilled by this, but we were willing to accomodate. However, the next day, the morning staff seemed unaware of the situation and, once again, told us that they didn't have a room for us and we would have to find a different hotel. After speaking to a manager, few hours later after went out for lunch they arranged for us to stay in the same rooms for another night. While we appreciate the final effort, it is frustrating and unprofessional that we were repeatedly told that we would have to get a different hotel to make up for your establishments mistake. Then, to have that not effectively communicated to the staff the following morning, just added to the negative experience. This should have been solved the night before, when the issue was brought to your team's attention. It is unprofessional that we had to deal with the stress all over again the second day.  When it was time to check out, we requested assistance with our luggage. After 10 minutes of waiting, no one came, and I had to ask the front desk again still no one show up for other 5 minutes so I did it myself. The overall experience was frustrating, with disorganized and poorly trained staff, both at the hotel and the restaurant. We had heard good things about your hotel, and good experience with there other restaurant in Napa, but found the entire experience a poor way to start our travels.

Other web-users rate our hotel

  • 89 reviews 6.4/10 Location
  • 178 reviews 8/10 Room
  • 282 reviews 8.5/10 Service
  • 120 reviews 7.9/10 Food
  • 104 reviews 9.8/10 Vibe
  • 90 reviews 7.2/10 Comfort
  • 76 reviews 8.7/10 Amenities
  • 60 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.