Mondrian Bordeaux Les Carmes 5 stars

Customer review rating (ALL Rating) 4.6/5 599 reviews

Mondrian Bordeaux Les Carmes - Image 1
Mondrian Bordeaux Les Carmes - Image 2
Mondrian Bordeaux Les Carmes - Image 3
Mondrian Bordeaux Les Carmes - Image 4
81 Cours du Médoc, 33300 BORDEAUX, France

Description

Hotel extras

  • Marvelous signature decor by designer Philippe Starck

  • Pretty 2,150 sq. ft. terrace for moments of relaxation

  • A Japanese restaurant with a chic party vibe

  • A beautiful swimming pool inside our Spa

  • Luxury hotel in Chartrons, a historic and emblematic district of Bordeaux

Our accommodation(s)

Hotel location

Mondrian Bordeaux Les Carmes

81 Cours du Médoc
33300 BORDEAUX
France

GPS:44.8598839, -0.56835

Telephone
Fax +33 5 35 54 10 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Japanese restaurant with a lounge bar and decor by Starck

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  599 reviews

Nice staff; lovely rooms

Customer review rating 3.0/5

Jesse Couples - Confirmed reviews ALL

Lovely rooms and hotel overall. The spa was an issue with a woman two days in a row taking constant photos in the spa area. Please ask guests to respect everyone in the spa. This happened two days in a row with staff saying nothing. Other guests were also uncomfortable and I do not like guests taking photos of me in a spa without my consent. We stayed for this spa and unfortunately staff did not do anything and we left both times.

Dear Jesse, I'm sorry to hear that you have been inconvenienced without us taking the necessary steps to ensure your peace of mind. I really apologize for the inconvenience. Please do not hesitate to alert us should you experience this uncomfortable situation again. We look forward to welcoming you back to the Mondrian Bordeaux Les Carmes. Christine Bourgaux, Room Division Manager.

5 star hotel for the interior design and the staff - not for the food

Customer review rating 3.5/5

Marianne Couples - Confirmed reviews ALL

For my thoughts regarding our stay at the Mondrian Hotel and our experience of the hotel’s restaurant, I think it’s important to provide some context. To experience the Mondrian Hotel is to be surrounded by precision, symmetry, and subtlety. The hotel's design is of the highest possible standard, with no line out of place. Everything about the hotel is exquisite, from the subtle light switches that require the slightest touch, the lines of the mirror in the room perfectly matching the vertical stitching lines in the blind, to the fire evacuation signs so beautifully designed that they could be stand-alone art pieces. Given the high-end design, having a Japanese restaurant made perfect sense. Japanese cuisine, like their culture, is famed for its subtlety, attention to detail, and high skill level. My partner is a huge fan of Japanese food and couldn’t wait for the meal I had booked for his birthday. The restaurant’s ambience was relaxed, and the staff were warm and friendly. We enjoyed two beautifully mixed cocktails before sitting down for our meal. For our starter, we had Wagu Beef Gyozas, Crab Croquettes, and Tacos, which the staff kindly switched to Tuna instead of Salmon. Everything was delicious and in keeping with the surroundings, beautifully presented… Then the main arrived. I had the tofu vegetarian option, which I enjoyed, and my partner had the Angry Chicken, which he didn’t enjoy - at all. And that’s putting it lightly. I watched as all the excited anticipation drained from his face when the dish arrived, the lid was removed, and the meal was revealed. In front of him were two large lumps of chicken, a chicken drumstick, complemented by some roughly cut vegetables and two new potatoes. This was not subtlety, attention to detail or in any way skilful. Compared to what I have mentioned about the hotel and restaurant, the meal’s presentation was vulgar and brutal. He described it as “Looking like someone has hacked up some vegetables, thrown them in the oven along with some pieces of chicken, took it out and poured some sauce over it.” The sauce I might add lacked any real spice and shouldn’t be titled Angry Chicken but should be renamed Slightly Annoyed Chicken instead. To make matters worse, the chicken was also poorly cooked. The larger lumps were dry, and the chicken drumstick, resplendent with its unappealing translucent skin, was undercooked. His enjoyment was made all the more impossible by being provided with a standard knife, which lacked the necessary serrations to cut through under and overcooked meat. He picked through one-third of the dish and then pushed it aside. When it came to collecting the plates, we expressed our disappointment to the waiter, who listened attentively and told us that he would pass the feedback to the Chef. As far as my partner was concerned, the meal had now been ruined, and all of the goodwill created by the incredible starters had been sullied. The final nail in the coffin was having to pay for what my partner described as possibly the worst meal that he had ever been put in front of him. As far as we were concerned, nobody should be asked to pay for something that bad. This was supposed to be the highlight of my partner’s birthday, and it turned out to be a huge disappointment, which upset me greatly. I feel I should also add that the plate on which the crab croquettes arrived was chipped. Something that should never happen in a restaurant of this standard. Last but not least, and not wanting to waste any more time on this, the breakfast in the hotel is below average. Pale sausages, lank, undercooked bacon, and stone-cold hash browns. Nothing special at all and worse than many lesser hotels, and once again, we were provided bowls containing poached eggs that were chipped. Many aspects of the Mondrian Hotel are five-star, the restaurant, however, is not one of them.

Chère Marianne, Je vous remercie d'avoir choisi le Mondrian Bordeaux Les Carmes pour célébrer un moment important. Merci aussi, pour les mots que vous employez quant à votre ressenti sur les lieux, l'ambiance, l'atmosphère, je me réjouis que l'architecture et le design de l'hôtel vous touchent autant. Je regrette néanmoins sincèrement que l'expériences gustative qui fut la votre se soit pas à la hauteur de vos attentes. j'ai partagé votre commentaire avec Directeur Adjoint de l'hôtel, qui ne manquera pas de vous contacter dans les meilleurs délais. J'espère avoir le plaisir de vous recevoir prochainement, afin de vous faire vivre de nouveaux moments mémorables. Je reste à votre écoute. Christine Bourgaux, Directrice Hébergement.

Extremely comfortable bedding.

Customer review rating 5.0/5

Nina Families - Confirmed reviews ALL

I love the bed setup, pillows are extremely comfortable.

Dear Nina, Many thanks for your glowing review! We are delighted that you enjoyed the bed setup, the spa and that you have noticed our ecological approach. I will be sure to share your satisfaction with the entire team. We hope to have the pleasure of welcoming you again very soon for another memorable experience at the Mondrian Bordeaux Les Carmes hotel. Yours sincerely Christine Bourgaux Room Division Manager

Beautiful property but a lot to fix to be a 5 star stay

Customer review rating 2.0/5

Mh Couples - Confirmed reviews ALL

Our stay at the Mondrian was quite disappointing. We have voiced our concerns to the room director who followed up with us very professionally and personally. I’ve shared a long email with recommendations I hope the hotel manager can implement in the near future. what we experienced is not what can be expected from a hotel of this standard. More than 1h30 passed check in time to access our room, overwhelmed reception staff who were left to fence on their own without much training with very frustrated guests. Housekeeping is hit and miss (handsoap missing, water bottle half used etc), breakfast service is also hit and miss (long wait for egg order, tables not clean etc). The only real 5 star service was the valet parking - thanks to Guilain and his team. The room is very nice, apart from some small maintenance issues (shower blinds don’t close properly, phone quick dial not working etc).

Dear Madam HM, Thank you for sharing your experience and recommendations with us. We have already discussed this subject and there are still areas for improvement. Business has been a little busier over the festive period, and I regret that we have not lived up to your expectations. Once again, my sincerest apologies. I hope that we will have the pleasure of welcoming you soon to the Mondrian Bordeaux Les Carmes for new adventures that I hope will delight and enchant you. Christine Bourgaux, Room Division Manager.

Perfect stay in Bordeaux

Customer review rating 5.0/5

Philippe Couples - Confirmed reviews ALL

Wonderful stay in a well designed hotel A special thanks to Barbara who took good care of me

Dear Philippe, Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated the design of our hotel. A special thanks for mentioning Barbara—we will be sure to share your kind words with her, as she will be thrilled to know she made your experience even more memorable. We look forward to welcoming you back at Mondrian Bordeaux Les Carmes for another exceptional stay. Best regards, Christine Bourgaux Room division manager

Other web-users rate our hotel

  • 141 reviews 6.7/10 Location
  • 307 reviews 7.1/10 Room
  • 490 reviews 8.5/10 Service
  • 212 reviews 7.5/10 Food
  • 192 reviews 9.8/10 Vibe
  • 126 reviews 8.7/10 Amenities
  • 105 reviews 9.1/10 Wellness Area
  • 105 reviews 6.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bordeaux

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.