Mondrian Bordeaux Les Carmes 5 stars

Customer review rating (ALL Rating) 4.6/5 1,587 reviews

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Description

Hotel extras

  • Marvelous signature decor by designer Philippe Starck

  • Pretty 2,150 sq. ft. terrace for moments of relaxation

  • A Japanese restaurant with a chic party vibe

  • A beautiful swimming pool inside our Spa

  • Luxury hotel in Chartrons, a historic and emblematic district of Bordeaux

Our accommodation(s)

Hotel location

Mondrian Bordeaux Les Carmes

81 Cours du Médoc
33300 BORDEAUX
France

GPS:44.8598839, -0.56835

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Morimoto Restaurant

Japanese restaurant with a lounge bar and decor by Starck

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,587 reviews

Customer review rating 5.0/5

Aude G. Couples - Confirmed reviews ALL

The hotel is made to make you feel amazing, from the professionalism and kindness of the staff, to the architecture, pas, retaurant, cocktails, valet service and confort of the room.

Customer review rating 4.5/5

Garry C. Business - Confirmed reviews ALL

Clarice at reception was amazing. She was very helpful, professional and went far above.

Customer review rating 5.0/5

Samantha R. Friends - Confirmed reviews ALL

Beautiful hotel, gorgeous rooms, friendly staff and good location for walking holiday in Bordeaux

Dear Mrs R., Thank you for your kind words regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you found our hotel to be clean, comfortable, and welcoming, as well as appreciating the beauty of our rooms and the friendliness of our staff. It is wonderful to know that our location contributed positively to your walking holiday in Bordeaux. Kind regards, Direction Mondrian Bordeaux Les Carmes

Customer review rating 2.5/5

Michelle S. Couples - Confirmed reviews ALL

Our room was great, however the restaurant let down the overall experience. It did not feel like a 5 star hotel. We booked ahead for dinner one evening but got placed at a table away from the main part of restaurant and were denied another table. I'll put it down to where we were placed, but had long wait times, taking ages to get attention of staff, items being forgotten and long waits for every dish - over 30 mins between courses. The staff felt disengaged with us. The food itself was very enjoyable, but the overall service ruined the experience, especially as we were also a hotel guest. On our first morning for breakfast we had a similar situation, being sat away from everyone and waiting ages for coffee, but at least could serve ourselves from the buffet - the main breakfast host on this occasion was at least welcoming.

Dear Mrs S., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Bordeaux Les Carmes. We are pleased to hear that you enjoyed the quality of your room and our prime location. However, it is disheartening to learn about your dining experience, which did not meet your expectations. We strive to provide exceptional service in all areas of our hotel, and it is clear that we fell short during your visits to our restaurant. The long wait times and perceived lack of attentiveness from our staff are particularly concerning, especially for a valued guest. We appreciate your comments on the food quality and will certainly review your experience with our team to ensure improvements are made. We understand how important these experiences are during your stay, and we sincerely apologize that we did not provide the level of service you expected. Thank you for bringing these matters to our attention. Best regards, La Direction - Mondrian Bordeaux Les Carmes

Customer review rating 4.5/5

Rommel C. Couples - Confirmed reviews ALL

Friendly and professional staff. Beautiful hotel.

Cher monsieur C., Nous vous remercions sincèrement pour vos commentaires concernant votre séjour dans notre établissement. Il est gratifiant de savoir que notre personnel a su vous offrir un service amical et professionnel, et que l'architecture de l'hôtel a contribué à rendre votre expérience mémorable. Nous serions ravis de vous accueillir à nouveau pour un futur séjour. Cordialement, Direction Mondrian Bordeaux Les Carmes

Other web-users rate our hotel

  • 327 reviews 7.2/10 Location
  • 753 reviews 8/10 Room
  • 1,171 reviews 8.8/10 Service
  • 493 reviews 7.8/10 Food
  • 447 reviews 9.6/10 Vibe
  • 324 reviews 7.5/10 Comfort
  • 317 reviews 9/10 Amenities
  • 312 reviews 8.1/10 Wellness Area

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