Novotel Bordeaux Lac Hotel 4 stars

The hotel was very nice and clean and the staff extremely helpful. The location was spot on being next to the lake and also being a minutes walk away from the tram. The pool was a disappointment though as it was very small, lacked beds and wasn’t too clean.

I stayed after a long drive from the UK and continued into Spain the next day; it was the perfect place to eat, rest and refresh before continuing my trip.

Room was not very clean, with some light spider webs in the room and entrance, and carpet full of dust, specially in corners. The room had a very intense smell to which at the beginning looked like a spray to hide tobacco smell, but could also be spray to kill the mosquitoes. We killed 10 mosquitoes in the room immediately. we complained with the smell and the mosquitoes, the only thing the service did was to put more spray. After we still killed 3 more mosquitoes so clearly not efficient. Sure the hotel is near a lake, but 12 mosquitoes... and the intense smell of anti mosquito all night was not good at all. Honestly I did not went away only because we were too tired and still had a very long trip. Clearly hotel was understaffed for the amount of people that were that day. On the contrary the service in the bar and restaurant was very good. Dinner and breakfast were good and all the higiene rules due to covid were followed, with nice staff.

Hotel was clean and staff were very friendly and the amenities were great

Good stay but was pretty crowded in the summer with low parking spots. Also, the alarm rang in the middle of the night which was not a pleasant experience.

nice stay

Nice hotel, nice location with access to city center by tram. Our room was too warm though even turning the a/c at the maximum.

All good. The walls are a little thin so you can hear the noisy neighbors. Room standard for a Novotel. Nicely decorated reception and restaurant. Nice food. Still adjusting to the new organization for breakfasts so service a bit slow. But we understand.

Clean, great facilities, exceptional staff, lovely food in the restaurant, reasonably priced. Very disappointing at the end of the stay to receive an emailed account that included the cost of a daily breakfast for each guest "Automatically" apparently, when we hadn't had it, it's up to the guest to check it and ask for a revised bill!! This amounted to an extra 66 euros for our 2 night stay. At the same time, an online checkout is offered, leave your key card and off you go, no need to see the reception staff, anything outstanding will be debited from your account. I would hazard a guess that some guests may checkout this way without ever checking what they're about to be charged. It's not clearly marked as 'petit déjeuner' either. I raised my concerns about this at reception but the staff member just said it was, 'automatic', the way it was, and up to the guest to check! It was a real shame as I would have rated this hotel very highly otherwise.

Friendly staff, good restaurant and breakfast experience despite post-lockdown constraints.

No problems. Clear information, kind staff.

Very good stay, very friendly staff and good restaurant.

Overall a little better than the neighboring Mercure, except maybe for food. Good breakfast, I liked having a small but well equipped gym and at least there are enough electrical outlets in the room. My only negative point is that the prices of drinks (soft drinks, beers, wines) in the restaurant are overly expensive wrt the average around the city...

Staff good. Bathroom sink hole blocked and sometimes smell of sewage in the room. Do not understand why non alcoholic beers are not available at the bar

We have stayed here many times before. Sadly, the hotel is starting to be a bit tired and the staff just can’t be bothered to try. It was a Sunday. The restaurant was closed and the only available food in the bar was dire. Disappointing.