Novotel Bordeaux Lac

Novotel Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.2/5 2,314 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 5 minutes from the conference center, exhibition center and stadium

  • 15 minutes from the city center by tram

  • Restaurant serving French cuisine, terrace with lake view

  • Family rooms and activities for children and adults

  • Outdoor heated swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

  • By plane

    BORDEAUX MERIGNAC At 15km / 9.38 miles

  • By car

    A 10 BORDEAUX LAC N0 4 At 1km / 0.62 miles

  • By car

    A 630 PARC DES EXPOSITIONS 4B At 1km / 0.62 miles

  • By train

    GARE ST JEAN At 10km / 6.21 miles

GPS:44.890755, -0.565941

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar by Novotel

You don't need to be our guest to dine! Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

Our accommodation(s)

Spacious, contemporary and fully modulable, the Novotel room is a true living space which can be adapted to suit all requirements. Choose comfort, whether for business travel or family vacations. The Novotel Bordeaux Lac hotel offers you 82 sq. ft. (25 m²) rooms with free WIFI, tea and coffee making facilities for free hot drinks, a flat-screen TV and a minibar.

Our guest reviews

Our guest reviews for
Novotel Bordeaux Lac

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,314 reviews

TripAdvisor Rating  4.0/5  1,598 reviews

Okish

Customer review rating 2.5/5

N. G. Couples - Confirmed reviews ALL

Very basic for 4 star hotel

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Most of the staff were very accommodating.

Dear Mr. S., We very much appreciate your comments regarding your stay among us. It's always a pleasure to receive your kind words regarding our team. I am sure that this feedback will serve as an encouragement for all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day Warmest regards, Pauline.P Executive Housekeeper

WELL LOCATED

Customer review rating 3.5/5

M. P. F. Couples - Confirmed reviews ALL

RESTAURANT FOOD GOOD, BUT SERVICE A LITTLE LAZY, EG, ONLY ONE MENU PRESENTED FOR TWO PERSONS.

Dear Mr. M., Thank you very much for sharing your experience with us. I have well noted your dissatisfaction with the restaurant's service. I am deeply sorry that your felt the team lazy. I have personnaly shared your feedback with our restaurant manager to make sure this will note happen again. We are looking forward to welcoming you back very soon. Have a wonderful day ! Wramest regards, Pauline.P Executive Housekeeper

well located, confortable rooms

Customer review rating 4.0/5

Valerie L. Business - Confirmed reviews ALL

regular visits

Chère Madame l., Merci beaucoup de votre fidélité ! Je suis ravie de partager vos compliments avec les équipes. J'ai cependant bien noté votre ressenti sur la qualité des plats servis au restaurant et je vais le partager avec notre cheffe de cuisine. J'espère que nous aurons le plaisir de vous accueillir à nouveau très prochainement. Je vous souhaite une agréable journée, Bien à vous, Pauline.P Gouvernante Générale

This was perfect for hour stopover in Bordeaux while driving to Madrid

Customer review rating 5.0/5

Nelson Families - Confirmed reviews ALL

Easy accessibility from the autoroute (please note lack of traffic du¡e to weekend). Family room at great low cost.

Dear Mr. W., We very much appreciate your comments regarding your stay among us. It is always a pleasure to receive positive feedback and to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the pleasure to welcome you back soon ! Warmest regards, Pauline.P Executive Housekeeper

Torn towels in bathrooms, After 6 days still waiting for my initial hold money to be released

Customer review rating 0.5/5

Guri Families - Confirmed reviews ALL

The towels in my room were torn and really old. Took photos. Also my initial deposit of 100 euros still has not been refunded after 6 days.

Dear Mr. S., Thank you very much for taking the time to share us your experience among us. I have well noted the inconvenience you experienced with the towels quality in your bathroom. Please accept my personal apologies for this mistake. It's correct that it's not normal to have this towel in your bathroom and this is really a human error as we did not see it prior your arrival. I sincerely hope to have the pleasure to welcome you back very soon and regain your trust. I wish you a lovely day ! Warmest regards, Pauline.P Executive Housekeeper

Comfortable and relaxing

Customer review rating 4.0/5

Phil Business - Confirmed reviews ALL

Good atmosphere, good food with a friendly welcome from all

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish you a lovely day, Warmest regards, Pauline.P Executive Housekeeper

Great Stay

Customer review rating 4.5/5

Faye C. Couples - Confirmed reviews ALL

Excellent and comfortable room. Swift and efficient check in. Good breakfast with good choices.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you noticed our effort to make our planet a better place. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day, Warmest regards, Pauline.P Executive Housekeeper

easy to reach for a one-night stay during a long trip

Customer review rating 5.0/5

Peter G. Families - Confirmed reviews ALL

everything at the hotel met our expectations

Dear Mr. G., Thank you very much for taking the time to share us your experience among us. I am very pleased that everything went fine during this stay ! We are looking forward to welcoming you back very soon. Have a lovely day ! Warmest regards, Pauline.P Executive Housekeeper.

Not what it was

TripAdvisor rating 3.0/5

Tracy F TripAdvisor review

We often stay at the Novotel, Bordeaux Lac and use the tram to get in and out of the town centre which is really easy and the tram stop is very close to the hotel. We haven't stayed for a while because of lockdown, but went for one night this week. The prices seem to have rocketed since lockdown. One night, including breakfast was 190 euros which I think is expensive for a budget hotel. The breakfast was good. The room was the same as always, no decorating has been done for years, the carpet is getting threadbare in places, but it was clean and the bathroom was fine. Unfortunately, at about midnight, there were workmen cleaning the flat roof outside our window, using a high-pressure hose. This went on until 2am (I was awake to see the time). It was a nuisance and we had no notice of it. The staff were very kind, as always, and we hope the hotel is able to get back to it's old self, but we felt disappointed. Tracy F

Dear Tracy F, First of all, I would like to thank you very much for your loyalty to our hotel. Our team is so glad to read you took time to share your experience among us. I am deeply sorry that during this stay we did not get your expectations. However, I am so pleased to inform you that renovations are coming soon for the entire hotels’ rooms and we are looking forward to making you discover it. We sincerely hope that this stay will not alter your entire perception of our hotel quality and we will have a chance to regain your trust very soon. I wish you a lovely day, Warmest regards, Pauline.P Executive Housekeeper

Good Stay

Customer review rating 4.0/5

Karsten K. Business - Confirmed reviews ALL

All fine.

Dear Mr. K., Thank you very much for sharing us your nice comments about your stay among us. I have identiefied that you would like to see more actions for our planet. It is one of our priorities for 2022, please would you be so kind to help me by telling us what you would expect. Thank you very much in advance, Have a lovely day ! Warmest regards, Pauline.P Executive Housekeeper

Very welcoming at short notice

Customer review rating 3.5/5

Phil Business - Confirmed reviews ALL

Good FOH and Restaurant/bar staff . A Comfortable stay with a well presented dinner in the restaurant, the Breakfast full of variety as usual.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have well noted your feedback on the pillows quality and we will solve this issue very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pauline.P Gouvernante Générale

Comfortable stay

Customer review rating 4.0/5

Phil Business - Confirmed reviews ALL

Welcome staff very polite at Reception, and the restaurant team were very courteous and helpful. The room was good, and the bed comfortable, however a few things to note. The door to the room did not close properly and required a sharp nudge. There was mold starting to appear in the shower cubicle and bathroom. The towels were well worn and not really suitable any more, the rest of the room was very clean and tidy. Breakfast was not good, the scrambled eggs were cold. And there was no Natural Yogurt, I also failed to find any “pain de mie” sliced bread. Over the many visits I have made here this is not the best visit. The Veloute for dinner was excellent as was the sturgeon and the service at dinner excellent

Dear M.J., Thank you very much for sharing your experience at Novotel Bordeaux Lac with us. It's a pleasure to share your feedback with the team. I took note of the improvement we need to do in the bathroom and breakfast food, please make sure I will share it with the concerned teams as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcoming you back soon ! Have a lovely day ! Warmest regards, Pauline.P Executive Housekeeper

Not bad but different that other times

Customer review rating 3.0/5

Valameda Families - Confirmed reviews ALL

This was the second time we spent in this hotel in 2021 (August and December) and our visit in August was definitely much better than the one in December. In August the welcome drink (Silver status) included 4 drinks for the four members of the family stayng in the room. In December they only offered only 1 drink, "just for the cardholder" they said. We didn´t understand this point as we have been always welcomed with 4 drinks on every Novotel we have visited in the last 2 years (La Rochelle, The Hague, Poitiers...). The worst part was that we recommended this Novotel to some friends to stay together and they received a worse and uncleaned room (they requested to change it). They have the Silver status and they were welcomed with only one drink too.

Busy hotel at the Bordeaux congress centre

TripAdvisor rating 3.0/5

474alexeye Families - TripAdvisor review

Breakfast is served till 9:30 during the week and until 11:00 on weekends. Air-condition in the room was just a ventilation. Avoid rooms with windows to the restaurant: loud parties can be held till midnight and even later. 20 minutes to Bordeaux city centre by tram, which stop is just a short walk away from the hotel.

Nice hotel, good location

TripAdvisor rating 4.0/5

KoenV1682 Couples - TripAdvisor review

2nd time in the hotel, executive rooms are good, just ask a high floor or not close to the terras when in summer ... otherwise you can have some noise in the evening. Hotel is nicely situated, next to a tram stop that has a direct line to the center of Bordeaux

Convenient but average hotel.

TripAdvisor rating 3.0/5

julieandmurray Couples - TripAdvisor review

The staff are very helpful and smiley but.... our room was portly maintained and a disappointment. Housekeeping staff did not replenish tea/coffee/water and our bottom sheet on the bed barely covered the mattress. At dinner th first night, 4 of the 7 main meals were not available so we ate elsewhere and continued to do so for our 3 night stay. Breakfast was OK but naturally. Use with so many families staying at the hotel.

Convenient and comfortable

TripAdvisor rating 4.0/5

Paul C Families - TripAdvisor review

very comfortable. Good buffet breakfast. Good TV. Convenient for tram into Bordeaux. Room a bit small. More lifts would be useful. Disappointing restaurant for evening meal with not much choice as all the food was quite 'fancy' and we would have preferred something plainer. However, there are other restaurants within walking distance. Useful city map provided

OK, not great, too far from anything. Middle of NOWHERE!

TripAdvisor rating 3.0/5

windycity55 Solo travel - TripAdvisor review

Chose the Novotel because it was 108* in Bordeaux and needed A/C in a BIG WAY ! Liked the idea that it was a walk from the tram (3 min at most), and had a POOL ! I'd been in Bordeaux a week and needed to cool off. I didn't realize how in the middle of NOWHERE this place is. IF you are working at the Palais du Congres or the Exhibition place, fine. Otherwise, unless you live in Bordeaux and just want a pool for the kids, forget it. Find another place. The hotel workers were nice. Front desk - day shift, very nice. Restaurant workers VERY NICE. I spoke no French, and yet they were always very helpful. BREAKFAST - note. I PAID for breakfast (which is a limited buffet style: eggs, pastries, some meets, cereal, fruit, cheese), but I don't know why I paid, since no one asked and every morning it seemed everyone in the hotel ate breakfast there. It was packed every morning. I stayed 1 week, which was TOO LONG.

Heaven on earth.

TripAdvisor rating 5.0/5

filipenels Couples - TripAdvisor review

Very helpfull and friendly staff. Excellent room. Top breakfast. Great outside pool. Close to public transport. Children friendly. Secured parking space. Near the Lac and footballstadion in a quiet neighbourhood.

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