Novotel Bordeaux Lac Hotel 4 stars

Pleasant stay at one of my favourite locations. Food, especially the scrambled egg at breakfast was excellent if rather limited in choice, probably unsuprising in the circumstances. Unfortunately dinner now appears to be served in the bar area at low tables with 'kiddy' seats that have no support for ones back. This was very uncomfortable and rather detracted from an otherwise good meal.

Great hotel in a great location, to catch the tram into the center, spacious room and very clean,Friendly staff, we will be back in November

The measures taken regarding Covid were good - one problem was the food was of a good standard but the menus were poor and repetitive. Also staff did not think ahead and left cushions on outside chairs and it rained overnight and these were left on with obviously problems that caused with wet bottoms!

Pleasant stay with a good hotel staff.

Only one night when traveling from Spain to the Bretagne . Hotel has all what is needed.

We really enjoyed our 1 week stay at Novotel Bordeaux Lac. It is conveniently located next to the tram stop which takes you into centre of Bordeaux in 15 minutes. Hotel reception very friendly and welcoming on arrival. Excellent breakfast, modern room cleaned daily. Ate in the restaurant one evening but unfortunately did not enjoy the food so did not eat there again. Enjoyed the outdoor pool with our children. Late check out agreed at no charge. Would recommend the hotel and would stay there again.

The hotel was very nice and clean and the staff extremely helpful. The location was spot on being next to the lake and also being a minutes walk away from the tram. The pool was a disappointment though as it was very small, lacked beds and wasn’t too clean.

I stayed after a long drive from the UK and continued into Spain the next day; it was the perfect place to eat, rest and refresh before continuing my trip.

Room was not very clean, with some light spider webs in the room and entrance, and carpet full of dust, specially in corners. The room had a very intense smell to which at the beginning looked like a spray to hide tobacco smell, but could also be spray to kill the mosquitoes. We killed 10 mosquitoes in the room immediately. we complained with the smell and the mosquitoes, the only thing the service did was to put more spray. After we still killed 3 more mosquitoes so clearly not efficient. Sure the hotel is near a lake, but 12 mosquitoes... and the intense smell of anti mosquito all night was not good at all. Honestly I did not went away only because we were too tired and still had a very long trip. Clearly hotel was understaffed for the amount of people that were that day. On the contrary the service in the bar and restaurant was very good. Dinner and breakfast were good and all the higiene rules due to covid were followed, with nice staff.

Hotel was clean and staff were very friendly and the amenities were great

Good stay but was pretty crowded in the summer with low parking spots. Also, the alarm rang in the middle of the night which was not a pleasant experience.

nice stay

Nice hotel, nice location with access to city center by tram. Our room was too warm though even turning the a/c at the maximum.

All good. The walls are a little thin so you can hear the noisy neighbors. Room standard for a Novotel. Nicely decorated reception and restaurant. Nice food. Still adjusting to the new organization for breakfasts so service a bit slow. But we understand.

Clean, great facilities, exceptional staff, lovely food in the restaurant, reasonably priced. Very disappointing at the end of the stay to receive an emailed account that included the cost of a daily breakfast for each guest "Automatically" apparently, when we hadn't had it, it's up to the guest to check it and ask for a revised bill!! This amounted to an extra 66 euros for our 2 night stay. At the same time, an online checkout is offered, leave your key card and off you go, no need to see the reception staff, anything outstanding will be debited from your account. I would hazard a guess that some guests may checkout this way without ever checking what they're about to be charged. It's not clearly marked as 'petit déjeuner' either. I raised my concerns about this at reception but the staff member just said it was, 'automatic', the way it was, and up to the guest to check! It was a real shame as I would have rated this hotel very highly otherwise.