The towels in my room were torn and really old. Took photos. Also my initial deposit of 100 euros still has not been refunded after 6 days.

Good atmosphere, good food with a friendly welcome from all

Excellent and comfortable room. Swift and efficient check in. Good breakfast with good choices.

everything at the hotel met our expectations

We often stay at the Novotel, Bordeaux Lac and use the tram to get in and out of the town centre which is really easy and the tram stop is very close to the hotel. We haven't stayed for a while because of lockdown, but went for one night this week. The prices seem to have rocketed since lockdown. One night, including breakfast was 190 euros which I think is expensive for a budget hotel. The breakfast was good. The room was the same as always, no decorating has been done for years, the carpet is getting threadbare in places, but it was clean and the bathroom was fine. Unfortunately, at about midnight, there were workmen cleaning the flat roof outside our window, using a high-pressure hose. This went on until 2am (I was awake to see the time). It was a nuisance and we had no notice of it. The staff were very kind, as always, and we hope the hotel is able to get back to it's old self, but we felt disappointed. Tracy F

All fine.

Good FOH and Restaurant/bar staff . A Comfortable stay with a well presented dinner in the restaurant, the Breakfast full of variety as usual.

Welcome staff very polite at Reception, and the restaurant team were very courteous and helpful. The room was good, and the bed comfortable, however a few things to note. The door to the room did not close properly and required a sharp nudge. There was mold starting to appear in the shower cubicle and bathroom. The towels were well worn and not really suitable any more, the rest of the room was very clean and tidy. Breakfast was not good, the scrambled eggs were cold. And there was no Natural Yogurt, I also failed to find any “pain de mie” sliced bread. Over the many visits I have made here this is not the best visit. The Veloute for dinner was excellent as was the sturgeon and the service at dinner excellent

This was the second time we spent in this hotel in 2021 (August and December) and our visit in August was definitely much better than the one in December. In August the welcome drink (Silver status) included 4 drinks for the four members of the family stayng in the room. In December they only offered only 1 drink, "just for the cardholder" they said. We didn´t understand this point as we have been always welcomed with 4 drinks on every Novotel we have visited in the last 2 years (La Rochelle, The Hague, Poitiers...). The worst part was that we recommended this Novotel to some friends to stay together and they received a worse and uncleaned room (they requested to change it). They have the Silver status and they were welcomed with only one drink too.

Breakfast is served till 9:30 during the week and until 11:00 on weekends. Air-condition in the room was just a ventilation. Avoid rooms with windows to the restaurant: loud parties can be held till midnight and even later. 20 minutes to Bordeaux city centre by tram, which stop is just a short walk away from the hotel.

2nd time in the hotel, executive rooms are good, just ask a high floor or not close to the terras when in summer ... otherwise you can have some noise in the evening. Hotel is nicely situated, next to a tram stop that has a direct line to the center of Bordeaux

The staff are very helpful and smiley but.... our room was portly maintained and a disappointment. Housekeeping staff did not replenish tea/coffee/water and our bottom sheet on the bed barely covered the mattress. At dinner th first night, 4 of the 7 main meals were not available so we ate elsewhere and continued to do so for our 3 night stay. Breakfast was OK but naturally. Use with so many families staying at the hotel.

very comfortable. Good buffet breakfast. Good TV. Convenient for tram into Bordeaux. Room a bit small. More lifts would be useful. Disappointing restaurant for evening meal with not much choice as all the food was quite 'fancy' and we would have preferred something plainer. However, there are other restaurants within walking distance. Useful city map provided

Chose the Novotel because it was 108* in Bordeaux and needed A/C in a BIG WAY ! Liked the idea that it was a walk from the tram (3 min at most), and had a POOL ! I'd been in Bordeaux a week and needed to cool off. I didn't realize how in the middle of NOWHERE this place is. IF you are working at the Palais du Congres or the Exhibition place, fine. Otherwise, unless you live in Bordeaux and just want a pool for the kids, forget it. Find another place. The hotel workers were nice. Front desk - day shift, very nice. Restaurant workers VERY NICE. I spoke no French, and yet they were always very helpful. BREAKFAST - note. I PAID for breakfast (which is a limited buffet style: eggs, pastries, some meets, cereal, fruit, cheese), but I don't know why I paid, since no one asked and every morning it seemed everyone in the hotel ate breakfast there. It was packed every morning. I stayed 1 week, which was TOO LONG.

Very helpfull and friendly staff. Excellent room. Top breakfast. Great outside pool. Close to public transport. Children friendly. Secured parking space. Near the Lac and footballstadion in a quiet neighbourhood.