Novotel Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.4/5 1,797 reviews

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Novotel Bordeaux Lac - Image 1
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Avenue Jean Gabriel Domergue, 33300 BORDEAUX, France

Description

Hotel extras

  • Casino Barrière

  • Terrace with lake view and outdoor swimming pool

  • 2-minute walk from the Palais des Congrès and Parc des Expositions

  • 2 minutes from Stade Matmut Atlantique

  • Tram stop in front of the hotel, taking you to the downtown area & SNCF train station

Our accommodation(s)

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

GPS:44.890755, -0.565941

Telephone
Fax +33 5 56 43 65 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR BORDEAUX

You do not need to be our guest to dine. Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,797 reviews

TripAdvisor Rating  3.7/5  1,747 reviews

Customer review rating 4.5/5

Paul H. Business - Confirmed reviews ALL

modern rooms

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

Excellent and welcoming staff, both on reception and in the restaurant. Very comfortable bed, lots of light.

Customer review rating 3.0/5

Christopher I. Families - Confirmed reviews ALL

All good except the keys stopped working before checkout AGAIN

Dear guest, Thank you for your feedback. We’re glad to hear that everything was great, although those mischievous key cards seem to have a mind of their own sometimes. We do hope to see you again soon and promise to keep your key working until the very end of your stay ! Best regards, Pascale L. Directrice

Customer review rating 2.5/5

Christine R. Families - Confirmed reviews ALL

Poor breakfast organisation. Tables not laid. Had to wait five minutes to get coffee cups (was offered one for a table of five!), cutlery. Plates ran out and were only replaced after ten minutes. Bad smell (from the drains?) in all three bathrooms of the three rooms we reserved. Mosquitos on the terrace follow you into the bar (doors left open). No visible anti-mosquito products. We were all bitten. Needs exterior renovation.

Customer review rating 1.0/5

Mike /. V. D. X. Business - Confirmed reviews ALL

The room did not have air conditioning because of the time of year. Heat was the only option. It was very warm outside, so the room was very warm. If I opened the window I had bugs flying around my head all night long in addition to the bright lights shinning in from outside. I was so warm I was not able to sleep. I was in Bordeaux for work and the company had booked the entire group at this hotel, so I was not able to relocate. The hotel did not have wash clothes but had liquid soap in the shower. This was a first for me. The room also did not have a phone, so I had to walk down to the front desk at 1130pm the first night of my stay to ask about the climate control. That is when I was told to turn the system off because it is only heat this time of year. I spoke to many of my colleagues and they also complained about their room being hot.

Dear guest, Thank you for taking the time to share your feedback following your recent stay. We are truly sorry to read that your experience did not live up to your expectations. Please allow me to clarify a few points that may have influenced your impression. The heating system is not activated at this time of year, as temperatures in Bordeaux generally remain mild, and air conditioning is switched off to avoid unnecessary energy consumption. We understand this may have felt uncomfortable during an unusually warm night. As for the washcloths, it is true that we do not provide them, and to be honest, we didn’t even know hotels still did. We do, however, offer liquid soap and shower gel in dispensers, in line with our eco-responsible policy to reduce single-use items. Lastly, while there are no telephones in the rooms, guests can reach our reception team 24/7 via WhatsApp, ensuring constant availability for any request or assistance. We regret that these details led to such a severe rating, as they don’t reflect the service quality and comfort most of our guests enjoy. We sincerely hope you’ll give us another opportunity to change your perception. Kind regards, Pascale L. General Manager

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Other web-users rate our hotel

  • 686 reviews 9.1/10 Location
  • 1,191 reviews 7/10 Room
  • 1,313 reviews 9.1/10 Service
  • 20 reviews 6.7/10 WiFi
  • 504 reviews 7.9/10 Breakfast
  • 463 reviews 6.1/10 Cleanliness
  • 290 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.