Novotel Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.4/5 1,738 reviews

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Description

Hotel extras

  • Casino Barrière

  • Terrace with lake view and outdoor swimming pool

  • 2-minute walk from the Palais des Congrès and Parc des Expositions

  • 2 minutes from the Stade Atlantique Bordeaux Métropole

  • Tram stop in front of the hotel, taking you to the downtown area & SNCF train station

Our accommodation(s)

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Room 1

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

GPS:44.890755, -0.565941

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR BORDEAUX

You do not need to be our guest to dine. Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,738 reviews

Customer review rating 2.5/5

Alex B. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your experience at the Novotel Bordeaux Lac. We are delighted that you appreciated our location, with the tram just a few steps away providing easy access to the centre of Bordeaux, as well as the comfort of your room and our swimming pool. We are sorry that the temperature in your room did not feel cool enough for you. The successive heatwaves and particularly high outdoor temperatures have placed significant demands on air-conditioning systems. However, the checks carried out did not identify any malfunction with our installations. We nevertheless understand that the temperature may not have felt as comfortable as you expected. Regarding our Gourmet Bar, we understand your comments about the prices of food and drinks. Our prices reflect the positioning of our hotel and the products we offer, but we naturally take your feedback into consideration. As for the mini-fridge, this is not included in all of our room categories. It is available in our Executive rooms, which offer additional amenities and services. Finally, our outdoor swimming pool is primarily designed as a place to relax and cool off. During the busy summer season, it is very popular and can indeed feel small at peak times. Thank you again for your detailed feedback. We hope to have the pleasure of welcoming you back to the Novotel Bordeaux Lac on a future stay. Best regards, Pascale L. Directrice

Customer review rating 0.5/5

Sameer A. Families - Confirmed reviews ALL

Dear guest, We are sincerely sorry to learn of your disappointment following your stay at the Novotel Bordeaux Lac. You mentioned that the air conditioning in your room was not working despite several reports to our team. We have taken your feedback seriously. However, the checks carried out on our facilities did not identify any general malfunction of our air-conditioning system. The periods of extreme heat may nevertheless have affected the level of thermal comfort experienced in some rooms. We are also sorry to see a 1/10 rating across all our services, including our staff. We are particularly surprised as your review does not mention any other specific issues regarding the service or the welcome provided by our team that would help us understand such an overall level of dissatisfaction. We fully acknowledge your dissatisfaction regarding the temperature in your room and regret that no solution could improve your comfort during your stay. Nevertheless, we remain committed to a fair recognition of the work carried out by our teams, who are dedicated every day to assisting our guests, particularly during periods of high occupancy. We are truly sorry that your experience left you with such a negative impression. Best regards, Pascale L. Directrice

Customer review rating 4.0/5

Jason S. Couples - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your experience at the Novotel Bordeaux Lac. We are delighted that you had a comfortable stay and, above all, that you appreciated the warm welcome and quality of service provided by our team. We will be very pleased to share your kind words with them! We also appreciate your comments regarding the appearance of our restaurant and exterior. We are aware that our façade, in particular, no longer fully reflects the quality of the experience we aim to provide. A façade renovation programme is planned to give the building a fresh new look and improve our guests’ first impression upon arrival. Thank you again for your constructive feedback, and we hope to have the pleasure of welcoming you back to the Novotel Bordeaux Lac. Best regards, Pascale L. Directrice

Customer review rating 5.0/5

Maria D. Families - Confirmed reviews ALL

Dear guest, Thank you so much for your wonderful feedback 💛 We are delighted that you enjoyed our comfortable rooms, swimming pool and breakfast, and especially the friendliness of our team. Your “amazing staff” comment is a fantastic compliment that we will be very happy to share with everyone! We are also proud to be a pet-friendly hotel and always happy to welcome our four-legged guests too. Best regards, Pascale L. Directrice Thank you again, and we look forward to welcoming you back to the Novotel Bordeaux Lac very soon!

Customer review rating 5.0/5

Paul H. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 729 reviews 8.7/10 Location
  • 1,210 reviews 7/10 Room
  • 1,407 reviews 9/10 Service
  • 16 reviews 3.7/10 WiFi
  • 525 reviews 7.9/10 Breakfast
  • 463 reviews 5.8/10 Cleanliness
  • 127 reviews 8.7/10 Bar
  • 13 reviews 3.8/10 Wellness Area

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