Novotel Bordeaux Lac Hotel 4 stars

loved the terrasse, great to be able to have drinks, breakfast, diners outdoor. Nice pool too, and very kind staff

The big pluses: - very friendly staff - very pleasant environment The only small minuses: - breakfast lacked vegetables - mosquitoes (as I assume this is a permanent issue, an extra net at the window would be more than welcome)

Typical Novotel near the exhibition center. Direct connection to town by tram (20min). Bar: Didn't get a beer when we came back from town on both evenings we stayed. First night we arrived 23h50. Bar closes at midnight - shouldn't be a problem, but the barkeeper denied to serve us. Not even plastic goblets. Next day we arrived an hour earlier, at 22h50. The barkeeper couldn't serve us because they had an "intervention IT" and had to close exceptionally at 22h00. We finally negotiated with the reception to get 3 beers booked on the room. Barkeeper still refused to serve us until the lady from the reception came to the bar. Customer is King!

Awesome location (close to the lake), excellent staff, very nice and clean rooms, nice swimming pool, large free and fenced parking. Breakfast was good but was, in our opinion, lacking of non-sweet stuff (such as vegetables or salad).

Comfortable room, but extremely noisy doors and cleaning team that would knock on your door even before 8 am or even go inside even if the do not enter sign was hanging outside. There was no control at the breakfast so pretty much anyone could eat there even if they hadn’t payed. There were almost no options for a healthy breakfast since fresh fruits were quite limited and poor variety. No vegan options for spreads or vegetables/salad only lots of fatty pastry and dairies. The breakfast was usually packed with people and the safety measures completely forgotten. Again, none to check on that The restaurant quality was unstable. I had 3 dinners there and the quality of the food was completely different. The 3 time I ate there the food was drowned in oil and elements that would be part of the dish were missing. In addition, I’m pretty sure they were microwaving some things such as the brownies. The swimming pool was far, really far from what was represented in the pictures. There was also no control regarding capacity and for my whole 10 days stay it was crowded and kind of dirty. The fitness center was not cleaned, not even once during my stay. They had this procedure in place were only one person was allowed in at the same time and you had to get the keys in the reception, however for 4 or 5 times that I got the key I had a surprise at the fitness room, either getting there and it was already being used or people coming in while I was exercising because they could open the door with their room key and completely ignored the information by the entrance of the room. There is more things about my stay but they were minor compared to what was described. I will not recommend this hotel and most likely warn people about this.

Grand fenced and free parking. The hotel has a large number of rooms. The rooms are spacious and comfortable beds. However, the hotel must be refreshed in the walls of the bathrooms and toilets. The coating and the painting are scaled. Swelling probably due to a waters damage of the upper floors. It would be nice to remove these traces of swelling on the walls. Sheets and towels are not recent, as well as transparent white curtains. The restaurant is good but very expensive. A bottle of wine (Chablis) at 42 euros. We did not go back. Finally, at that time of Covid-19 animals are allowed, including the restaurant. Some allow themselves to play their dogs in the sofas of the restaurant without anyone reacting. Traces of paws on the white couch. The staff do not wear the mask on the nose and mouth. Very often, only the mouth is covered especially at the reception. Some customers do not wear the mask. At the reservation level, we were immediately debited. So we were 2 adults and two children. We booked 2 rooms. As we had already debited on our reservation on an adult formula of 4 adults, the two children paid the adult tourist tax on 9 days. Sincerely, we would not be ready to come back to this hotel.

Nice place and polite staffs

Overall it was just fine. I found the place average for a 4star hotel and not adapted to a family trip.

Breakfast is served till 9:30 during the week and until 11:00 on weekends. Air-condition in the room was just a ventilation. Avoid rooms with windows to the restaurant: loud parties can be held till midnight and even later. 20 minutes to Bordeaux city centre by tram, which stop is just a short walk away from the hotel.

2nd time in the hotel, executive rooms are good, just ask a high floor or not close to the terras when in summer ... otherwise you can have some noise in the evening. Hotel is nicely situated, next to a tram stop that has a direct line to the center of Bordeaux

The staff are very helpful and smiley but.... our room was portly maintained and a disappointment. Housekeeping staff did not replenish tea/coffee/water and our bottom sheet on the bed barely covered the mattress. At dinner th first night, 4 of the 7 main meals were not available so we ate elsewhere and continued to do so for our 3 night stay. Breakfast was OK but naturally. Use with so many families staying at the hotel.

very comfortable. Good buffet breakfast. Good TV. Convenient for tram into Bordeaux. Room a bit small. More lifts would be useful. Disappointing restaurant for evening meal with not much choice as all the food was quite 'fancy' and we would have preferred something plainer. However, there are other restaurants within walking distance. Useful city map provided

Chose the Novotel because it was 108* in Bordeaux and needed A/C in a BIG WAY ! Liked the idea that it was a walk from the tram (3 min at most), and had a POOL ! I'd been in Bordeaux a week and needed to cool off. I didn't realize how in the middle of NOWHERE this place is. IF you are working at the Palais du Congres or the Exhibition place, fine. Otherwise, unless you live in Bordeaux and just want a pool for the kids, forget it. Find another place. The hotel workers were nice. Front desk - day shift, very nice. Restaurant workers VERY NICE. I spoke no French, and yet they were always very helpful. BREAKFAST - note. I PAID for breakfast (which is a limited buffet style: eggs, pastries, some meets, cereal, fruit, cheese), but I don't know why I paid, since no one asked and every morning it seemed everyone in the hotel ate breakfast there. It was packed every morning. I stayed 1 week, which was TOO LONG.

Very helpfull and friendly staff. Excellent room. Top breakfast. Great outside pool. Close to public transport. Children friendly. Secured parking space. Near the Lac and footballstadion in a quiet neighbourhood.

Great place to stay , excellent location. Rooms a bit small but adequate. Hotel staff very friendly and supportive. Rooms clean. Hotel restaurant food on good side, breakfast selection solid. Our only negative comment would be on the quality of the bedding, for 4 star hotel it should be of a better quality, for some reason we felt too warm in the bed believe to be the actual feeling of the pillows and bedding. could be on the better side.Everything else was fine and would stay again due to friendliness of the staff and location.