Novotel Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.3/5 2,141 reviews

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Novotel Bordeaux Lac - Image 1
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Avenue Jean Gabriel Domergue, 33300 BORDEAUX, France

Description

Hotel extras

  • Barrière Casino

  • Terrace with lake view and outdoor swimming pool

  • A 2-minute walk from the Palais des Congrès and Exhibition Park

  • 2 minutes from Matmut Atlantic Stadium

  • Tram stop in front of the hotel, toward the city center + SNCF station

Our accommodation(s)

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

GPS:44.890755, -0.565941

Telephone
Fax +33 5 56 43 65 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR BORDEAUX

You do not need to be our guest to dine. Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,141 reviews

TripAdvisor Rating  3.5/5  1,715 reviews

Excellent stay

Customer review rating 4.5/5

Ian Couples - Confirmed reviews ALL

Very enjoyable, great room, pleasant bar and dinning room with good breakfast. Only two issues, firstly the hotel description says heated swimming pool but it is not and therefore closed during the winter. Secondly all the hotel information was available via a QR code in the room, this advised that breakfast was served until 10:30, however upon arriving at the dinning room just before 9:30 on Monday it was closing! The staff advised us that breakfast was 10:30 at weekends but 9:30 during the week, I suggest you alter the information on your QR codes. As a point of interest we were not the only guests who arrived after 9:30 expecting breakfast to be available.

Appropriate staff?

Customer review rating 3.0/5

Ph L. Solo - Confirmed reviews ALL

The person at the desk does show the listening level expected in a hotel as yours. Trying to explain the current signal to direct to the entrance of the car park (at the exit gate) is not very easy to spot when it is dark and when there is a keyboard looking like the one to be used to require access, the answer has been « There is sign ». I have had to explain two others time to get her getting what I said. About information difficult to spot, the code for the exit gate when it is dark is another one, not discussed with the desk knowing the previous discussion. Other discussion with the same person, the safe in the room not working. Same level of quality listening. Interesting to learn this piece is not checked by the housekeeper team. The team in the breakfast room is nice even very short interacting with customers (« guests? ») possibly because understaffed what would explain the time to restore the food. Good work to the checkout team. Not sure to understand all the questions below. Not relevant in many cases. I have spent hundreds nights in your group and I expect the same level of welcome, listening and services regardless if on business or not, if booked on internet.. This is probably first time I don’t send « Thanks to the team » ( I don’t answer to all the questionnaires but I know to say « Thank you » or »Good work »).

Exceeded our expectations

Customer review rating 5.0/5

Ian B. Families - Confirmed reviews ALL

We booked this hotel due to its proximity to the Matmut stadium as we were going to see Bordeaux play. The hotel exceeded all our expectations by a long way. Easy to find, secure and free car parking, very friendly staff who really seemed to care about us having a nice stay. Lovely modern and bright room overlooking the lake, plenty of hot water, lovely comfy bed. Excellent bar/restaurant staff and good food and beer. Sunday morning we wanted to go into Bordeaux centre so the lady at reception gave us a map and where to get on the tram, which was just a short walk from the hotel and said we could leave our car at the hotel for as long as we needed. All in all a perfect stay for us and we would definitely come back.

Ample parking and electric car chargers on site

Customer review rating 4.5/5

Pauline A. Couples - Confirmed reviews ALL

A good overnight stay while travelling. Dinner delicious. Disabled room provided but no grab rails in shower.

The perfect hotel

Customer review rating 5.0/5

Andy S. Families - Confirmed reviews ALL

From booking on line, to turning the light out in bed after arriving, this hotel was perfect, From the very helpful staff, to the wonderful rooms.

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Other web-users rate our hotel

  • 741 reviews 9.2/10 Location
  • 1,297 reviews 6.6/10 Room
  • 1,235 reviews 8.8/10 Service
  • 24 reviews 5.4/10 WiFi
  • 549 reviews 7.8/10 Breakfast
  • 509 reviews 5.5/10 Cleanliness
  • 309 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.