Mercure Hotel Frankfurt Eschborn Ost

Customer review rating (ALL Rating) 4.3/5 564 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with double bed

Photo out of - Superior room with double bed

Our Superior rooms with high-quality double bed are on the hotel's upper floors. They have AC, workspace, WIFI, coffee maker and a large bottle of water for optimal comfort for your stay.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View or Garden View or Pool side
See availabilities

Our Standard rooms with two high-quality 90 x 200 cm single beds have a TV, phone, comfortable seating, functional workplace with free WIFI, air conditioning, safe, and hairdryer.

  • Views:

    City View or Garden View or Patio or Pool side

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our Deluxe rooms ensure relaxing sleep on the upper floors of the hotel. VIP amenities with bathrobe, coffee/tea, daily newspaper, high-speed WIFI and late check-out are included.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our family rooms with double bed and sofa are ideal for families or for short getaways with friends. With functional workspace with free WIFI and air conditioning, TV, phone, safe, and hair dryer.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 224 rooms
  • One room for people with reduced mobility
  • 19 family rooms
  • 2 connecting rooms
  • 224 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Italian
  • Dutch
  • Turkish

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

12 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Green area
  • Children''s TV Channels

Well-being

Pool Currently unavailable

  • Outside
  • On site

Sports and leisure

Jogging track

  • Nearby

Bowling

  • Nearby

Bike rack facilities

  • Nearby

Table tennis

  • Nearby

Bike rack facilities

  • On site

Jogging track

  • On site

Football

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 180 parking spaces

  • Parking pricing: 17.00 € 17 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

BIG EBBEL

Photo out of - BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Cooking style
International
Capacity
170
Accessibility
Accessible service
65760 Eschborn, Germany
Telephone +49 4961 96901101
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Vegetarian menu

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

BEACH BAR

Photo out of - BEACH BAR

Our "Beach Bar" is a popular meeting place on fine summer days when we hold open-air barbecues starting at 5pm. This is an unmissable event if you are staying with us.

Bar Type
BAR
Capacity
100
Telephone +49 6196 9010

Other informations

Services

  • Free Wireless internet (WiFi)
  • Pet allowed

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Our "Beach Bar" is a popular meeting place on fine summer days when we hold open-air barbecues starting at 5pm. This is an unmissable event if you are staying with us.

Frankfurter sausages are so delicious that they are even part of our extensive buffet breakfast - alongside other regional specialties. You can help yourself from 6 am, or we can bring breakfast to your room at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  564 reviews

Customer review rating 2.0/5

Jerome H. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Pai L. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Jean-marie S. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Laurent S. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Kirsten B. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Pai L. Couples - Confirmed reviews ALL

The stuff spend 30mins for another guy,and ask me wait for 30mins for their discussion

Customer review rating 4.0/5

Jean-marie S. Couples - Confirmed reviews ALL

Very nice stay and fully sufficient for a one night stay. Unfortunately the a/c was not working but as our room was on the 3rd floor we opened the windows and have been able to cool down the room. Thank you once again to Jawad at the reception for the proposed compensation for to the a/c problem.

Customer review rating 3.0/5

Laurent S. Business - Confirmed reviews ALL

airconditioning did not work well, no food available after 9:30.

Customer review rating 4.0/5

Kirsten B. Business - Confirmed reviews ALL

I had huge issues with my key card, I needed to reactivate it several times.

Customer review rating 4.5/5

Homer F. Business - Confirmed reviews ALL

Everything was fine. Parking space is limited and parking at the hotel is by pay.

Customer review rating 5.0/5

Thomas M. Couples - Confirmed reviews ALL

Very friendly staff at reception, in the restaurant and house keeping during our 4 nights stay. Like the overall contribution to saving environment. Option to have a quick cool down in the pool in the summer heat was quite refreshing. Breakfast buffet and dinner menu offered enough for all tastes. We will visit again.

Customer review rating 3.0/5

Davies P. Business - Confirmed reviews ALL

The stay was generally OK, however, I had removed from money (£30) from my wallet and left it on my desk. This went missing, I'm not suggesting it was stolen but may have been thrown away when the room was cleaned (I forgot to put the not out about not cleaning). This was far from ideal.

Customer review rating 4.5/5

Vipin P. Business - Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 5.0/5

Regina V. Business - Confirmed reviews ALL

Convenient location, polite reception, good food, and comfortable room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 2.0/5

Soren F. Families - Confirmed reviews ALL

A bit worn down, didn’t feel clean, and breakfast was disappointing. Staff was nice, though

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sarah Herbst & Team

Customer review rating 5.0/5

Ishan M. Business - Confirmed reviews ALL

Fahad at reception was great to help even though they had alot of checkins coming. Rooms are good , Staff is kind. Would come again!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 4.0/5

Muha K. Business - Confirmed reviews ALL

Very nice and warm reception. Decent location being close to highway but not close to some better restaurants. Renovated bathroom, bed and pillows could be better.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Herbst & Team

Customer review rating 4.0/5

Florian M. Families - Confirmed reviews ALL

Good option for a one-night stay. The staff is very friendly and welcoming—special thanks to Monika from the restaurant for her kindness and warm attitude. Some areas of the hotel could benefit from renovation, but the garden and terrace are lovely and create a pleasant atmosphere.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 4.5/5

Nadim M. Business - Confirmed reviews ALL

Very good one

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With pleasure we pass on your rewards to our colleague André. Sincerely, Sarah Herbst & Team

Customer review rating 5.0/5

Serkan C. Business - Confirmed reviews ALL

10 minutes walk to S Bahn train station. Very close to restaurants and markets. Room was comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 4.0/5

Satej S. G. D. Business - Confirmed reviews ALL

The staff behavior was good and supportive. The stay was good. Just wished that the breakfast had more variety from day to day. Encountered same breakfast options for the 2 days I stayed at the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 1.5/5

Hao W. Business - Confirmed reviews ALL

My stay at this hotel was very disappointing and far below the expected standard of Mercure and the Accor group. Housekeeping starts very early (around 9:00) and repeatedly knocks on the door without considering whether guests are still resting. On one occasion, staff entered my room while I was still sleeping, which is a serious breach of privacy and completely unacceptable. On the day of departure, although check-out was at 11:00, housekeeping began knocking again shortly after 9:00 and attempted to rush me to leave so they could clean the room. This created unnecessary pressure and showed a lack of respect for guests. In addition, although dinner was arranged at a nearby Mercure hotel, the closure of the restaurant at this property was never communicated in advance, which negatively impacted the overall experience. Most concerning, after check-out, an additional charge of €80 was made to my credit card without any explanation. This amount has not been refunded, and I have not received any clarification from the hotel. Overall, this experience reflects poor service management and lack of transparency. I would expect a clear explanation regarding the €80 charge and a prompt refund if it is incorrect. Given the issues during my stay, I would also appreciate a gesture of goodwill as compensation. I look forward to a prompt and proper resolution.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have contacted you seperately to clearify the extra charge you have mentioned. Sincerely, Sarah Herbst & Team

Customer review rating 0.5/5

Karim B. Business - Confirmed reviews ALL

I've not understood why it's not possible to receive an invoice

Dear Mr B., thank you for taking the time to review you stay with us. We are sorry to hear, that we could not meet your expectations this time, although the friendliness and excellent service of our team and the overall cleanliness was convincing. We are looking forward to welcoming you again in the future and remain with Kind regads, Sarah Herbst & Team

Customer review rating 3.5/5

Thomas Z. Business - Confirmed reviews ALL

Expensive Parking. A long, dark hair in the bathroom by the sink (mine are 12 mm long), black marks in the shower (?), long hallways. No power outlets by the bed (for charging a phone overnight). Otherwise, enough space for one person, comfortable bed, Wi-Fi okay, armchair, coffee table, and desk with chair are good.

Sehr geehrter Herr Z., vielen Dank für Ihr wertvolles Feedback und die Bewertung. Wir entschuldigen uns für die Sauberkeitsmängel in Ihrem Zimmer und gehen diesen umgehend nach. Wir würden uns sehr freuen, wenn Sie uns in der Zukunft erneut die Chance geben, sie vollends von unserem Service Standard zu überzeugen. Bis dahin verbleiben wir Mit freundlichen Grüßen, Sarah Herbst & Team

Other web-users rate our hotel

  • 277 reviews 7.2/10 Location
  • 506 reviews 5.8/10 Room
  • 610 reviews 9/10 Service
  • 13 reviews 4.7/10 WiFi
  • 254 reviews 8.3/10 Breakfast
  • 253 reviews 6.1/10 Cleanliness
  • 214 reviews 4.7/10 Comfort
  • 162 reviews 5.9/10 Vibe

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