Novotel Nice Arénas Airport Hotel 4 stars

So disappointed,staff of front office not enough helpful, I was did online check in ,when I arrivals they ask me present my credit card for pre authorised Extras 200€ I was not expect that , I already was paid 400€ for 3night, then I was refused, I cancelled my reservations, but the rates it non refundable,now they try charge for me full amount of 3night with I didn't staying, without extras the reception refused gived me room key, atm I block my bank account, and I don't pay no any one sent eur of that. You hotel made fraud , becaus in web pages nothing not staying information the gues must after arrivals preauthorized extras . Newer again not in used any Accor services and deffonatly not recommended your brand no any other guest .

This was a real shame that the air-conditioning wasn't working. We pick this hotel to stay at as we had a very early flight and wanted to get a good nights sleep. Unfortunately it didn't work out this way as the air conditioning was not working. We were not notified that this was the case when checking in. I think this is an area that the management needs to look into.

the quality of the bed and the cleanliness and brightness of the room helped me to relax and recover ; the evening dinner at the restaurant was from a high quality; the service of the personnel is very appreciable; the only thing Novotel should improve is the replacement of the handshowers by a ceiling showertype (or mixed hand and ceiling)

Hermetically sealed room, hot, no aircon, dreadful (God only knows what it's like in summer!)... We were given to understand that as Accor members we were being given a special room rate - we arrived at the same time as fellow guests and checked in together. They were placed in a similar room on the same floor as us and their room rate was about 1/3 less than ours. Not a great business model. I should state that I didn't query this discrepancy. On a positive note all staff, apart from one, were friendly and performed professionally (I guess that the 'one' knows who she is and the reason why I make this comment).

Reception staff were very helpful and attentive while the shuttle service continues to be a real plus. Dinner was tasty and fresh and the service, along with that of the bar that evening, was very good. Excellent sleep in comfortable, clean rooms - glad we opted for executive rooms. Well worth the extra cost. Disturbance from renovations negligible. One criticism- have stayed here on several occasions and noted a decline in the quality and range of breakfast.

Front desk staff very good. The restaurant staff were excellent, made us feel very welcome. The only downside was the fact that the bedroom was very very very warm.......

the hotel has a good location, though is not modern enough. i missed an experience

very bad, service was poor and when we paid the bill it was obviously wrong and highly overstated, after a long time they came back with the ticket and agreed they were wrong without apologizing ; I get the impression there is serious fraud going on, I will never again stay with Novotel, I hate being treated this way!

The service was good, the receptionist on Sunday , upon checking out was really friendly . However , I need to convey, the breakfast was amazing , hence the milk was expired and already eaten by my son . This is very important not to be missed to check because otherwise the children will suffer. Fortunately my son feel good and didn’t suffered any stomach upset.

difficult to access hotel from/to the airport. had to wait 30 minutes for shuttle

Same as above

very good

The hotel is well-located, clean and comfortable. Good navette service to Terminal 2. The bathroom is pretty minimal, with a “cleansing gel” dispenser on the wall and no little bottles of shampoo and conditioner (and I realize that, for good reason, hotels are eliminating those). But to be close to the airport for an early flight, this is fine. One word of warning: since it is right at the airport, a taxi from downtown can cost up to 40 euros. While the sleeping and checkin experience was fine, the restaurant is awful. Amateurish service and genuinely terrible food. My wife ordered avocado toast (how bad could that be?) and it was literally inedible: a hard, unripe avocado sliced up on top of a piece of stale bread. We complained and they did not charge us for that. My “taglliata” was OK, but just barely warm — it was cooked OK, but it was not hot The so-called french fries were also lousy; not hot and not up to the standards of even the cheesiest fast food place. Plainly frozen and then out in a microwave. The kitchen is obviously inattentive and does not care, for the plain reason that no one that eats there will be coming back. This is a scandalously bad restaurant — it does not deserve that name.

For the night I spent in the Novotel, I had a nice room with a view on the Airport and the seaside and very quiet.

Good location and excellent food