Novotel Nice Arénas Airport Hotel 4 stars

when I arrived I noticed a musty smell in the lobby the restaurant under construction was not a great experience even if the staff was professional and friendly

Staff was generally impolite. Food and it’s service was second class.. heating problems. (Too cold) we’re not solved.

Check-in was quick and room was nice. On-line check-in and check-out and receiving invoice by e-mail is my favorite!

The personnel could be a bit more friendly. Long wait at the restaurant...

Every year, I go to this hotel in January to Mars, every week for business. I left last week with a rather mixed impression. I must say that this time was much better. The personnel is as friendly and efficient as ever. Happily they also made their best effort to provide me with a quiet room, a blanket and a sheet and far from the elevator. I could rest much more and better this time.

Nice rooms, well laid out, comfortable beds, excellent bathrooms, cordial staff, perfect location, and great price. With the No. 2 tram stop now located a hundred metres from the hotel, it is even better.

Being a recurring client of Novotel in multiple locations, I have the opportunity to compare the service and overall experience. The hotel is currently being renovated, which should improve the overall experience in the future. A few things are however to improve. First, I explicitly asked before going, and then when I arrived, to replace the duvet with a blanket. I did not get any feedback or explanation why this was not done. Then, the restaurant has to improve. The food looks microwaved and not cooked on site. The result is disappointing, for a rather hefty price. Being a gold member, I expected a form of upgrade if the hotel was not full - not there. The status does not seem to provide any specific advantage (besides a free drink). In Paris, there is a upgrade to a large room in the last floor (with Nespresso machine), sweets, and a few more attentions - and a blanket as requested. The personnel is very friendly (reception, restaurant) and the management is also on the ball. This is why I continue to go there, but I hope that they can improve a bit.

Functional and clean room. Excellent staff service. Nothing to complain about.

Very quiet room. Dinner at the restaurant was delicious with a fast and smooth service. Limousine in the morning to catch our flight Perfect!

Agreable

Reception and collection from the airport excellent. Restaurant food and service first class. Room and aménités reasonable except for the plastic glasses provided which were very fragile, two of which could not be used as they already had cracks probably caused by mishandling.

not happy that food in the bar was not available until 7 pm. whatever happened to snacks with drinks at happy hour.

We enjoyed our stay very much. On the positive side, the hotel's location is excellent, within easy walking distance of Terminal 1 at Nice Cote d'Azur and with very convenient transportation to Nice city by tram. The shuttle to and from the airport is great. For those with cars, there is ample underground parking at the hotel at a reasonable cost. All members of the staff were very helpful, professional and friendly. I would especially like to compliment the gentleman in charge of the breakfast room whose name, unfortunately, I did not get. The rooms and bathrooms were fine and had all the necessary conveniences including a large screen smart TV. They are somewhat dated and could use a refurbishment. On the problematic side, I should point out that the rooms on the eastern side facing the airport become very warm and stuffy due to direct sunlight during the day. It is not possible to open a window, and since at this time of year the AC is off, the rooms can become rather unbearable. Some solutions to this should be found. We were kindly offered a change of rooms to the shaded side. Public areas of the hotel are undergoing renovation and in fairness, I believe this fact should be brought to the attention of those reserving. The work is being done in a way that minimizes bother to the guests but nevertheless it degrades the hotel experience and is something that the hotel should bring to the attention of those interested in reserving. On one day of our stay, there was a 5-6 hour water cut-off. I believe that in addition to informing guests the hotel would be wiser to make some gesture as we are paying in full for far less than optimal service. At the very least, large bottles of water should be placed in the rooms. Preferably some kind of discount should be offered in compensation. Breakfast is quite good and tasty. I believe though that offering only one vegetable, tomatoes, is not sufficient and that at least cucumbers and lettuce should be available, as is the case in most Novotels that we have stayed at. Bottom line, we would definitely recommend this hotel for visits to Nice.

So disappointed,staff of front office not enough helpful, I was did online check in ,when I arrivals they ask me present my credit card for pre authorised Extras 200€ I was not expect that , I already was paid 400€ for 3night, then I was refused, I cancelled my reservations, but the rates it non refundable,now they try charge for me full amount of 3night with I didn't staying, without extras the reception refused gived me room key, atm I block my bank account, and I don't pay no any one sent eur of that. You hotel made fraud , becaus in web pages nothing not staying information the gues must after arrivals preauthorized extras . Newer again not in used any Accor services and deffonatly not recommended your brand no any other guest .

This was a real shame that the air-conditioning wasn't working. We pick this hotel to stay at as we had a very early flight and wanted to get a good nights sleep. Unfortunately it didn't work out this way as the air conditioning was not working. We were not notified that this was the case when checking in. I think this is an area that the management needs to look into.