NOVOTEL METZ AMNEVILLE Hotel 4 stars

The room was dirty, the service was rude on Sunday morning and the breakfast was completely chaotic. Felt unsafe under COVID19 The worst part: I was swimming with my baby and a hotel employee instructed other people (French) to leave the pool. He never said anything to me. When I left the pool I realized that there were kids feces and that he warned the other couple. When confronted he said "no english"and went away. I tried to file a complaint with the receptionist and she asked me to speak french to explain the situation. When she understood she only said "sorry" and answered a call and that was it. THIS COULD HAVE SERIOUS HEALTH IMPLICATIONS FOR US AND NOBODY CARED I am never coming back to this hotel. Paid 150 euros for one night and received the worst service of my life

We actually didn’t stay in the end, our room wasn’t very clean and had a terrible smell so we checked out and went to find alternative accommodation.

We stayed here for a night with 2 young kids. Room was clean and spacious, and there was an outdoor playing area for kids and outdoor pool - though both was not very well maintained, but enough to keep the kids happy :)

Very unfriendly reception, old and filthy building not the novotel standard

Good stay. Clean hotel. Simple and convenient. COVID-19 prevention measures in place

Despite the fact that the room was small it was not really clean. Very visible rust/dirt in the WC.

Despite the best efforts of some inconsiderate guests (children playing noisily outside my window after midnight), I got a very good night's sleep. Staff were under-resourced and overwhelmed but were really doing their best to serve everyone. Measures to combat COVID-19 were in place if slightly haphazard. Dinner in the restaurant was decent and very fairly priced (€29 for three courses).

Our room was very remote and was a very long walk and several stairs to reach. The lift was not working.

Small room, smell of smoke

In orde, maar prijs per nacht aan de hoge kant.

Very warm in the room under the roof when entering but the AC worked well. Nice room will all the required comfort.

Covid may have change things, but once in the room: no soap, no shower gel, no shampoo. When we asked, we got one of each...and we were 3 in the room! As a platinum member, we usually get a voucher for a drink for each member on the family. In this hotel, you get only one free drink, for one person only...a bit cheap. Will probably not stay again there.

We stayed, a family, parents and two kids in a room. We arrived at 23pm (told them before coming) and I was a bit disappointed to see that the sofa bed was still closed and not made up. They told us just to open the sofa. But actually it's the first time after a lot of stays at Accor group that it was not ready. We did have a very good night sleep because with slept with open windows, smell in room was not nice.My daughters bed blanket was full of holes. The smell in the hotel and rooms is also not nice, it might help to freshen up the place, and open some windows now and then. Overall is is ok for a one night stay I think, breakfast was very ok. The parking is also very convenient and the staff in the hotel is very friendly.

Positive experience with very polite and friendly service. Hotel is quite old but rooms have been modernised well and the restaurant is well presented.

good. made to feel welcome. we had 2 rooms, one much better than the other? Same price, don't know why.