NOVOTEL METZ AMNEVILLE 4 stars

Customer review rating (ALL Rating) 3.8/5 1,203 reviews

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16 ROUTE DE MAIZIERES LES METZ, 57280 HAUCONCOURT, France

Description

Hotel extras

  • GREEN KEY certification

  • Near the A4, A31 and Amnéville Recreation Area (Zoo, Walygator, etc.)

  • 7 renovated meeting rooms, 5 of which are modular and automated

  • Terrace, woodland park, unheated outdoor swimming pool

  • On-site restaurant and bar and self-service electric charging stations

Our accommodation(s)

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Hotel location

NOVOTEL METZ AMNEVILLE

16 ROUTE DE MAIZIERES LES METZ
57280 HAUCONCOURT
France

GPS:49.217668, 6.171532

Telephone
Fax +33 3 87 80 36 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

O FOURNEAU - BRASSERIE

A modern take on the traditional French brasserie. We offer simple, high-quality gourmet cuisine-that is regionally inspired-in a relaxed setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,203 reviews

Customer review rating 3.5/5

Serbanescu T. E. Business - Confirmed reviews ALL

+ clean and peaceful hotel, very gentle and warm staff - the bed mattress is in foam which is not suitable for a good rest an the toilet door was so close from the toilet that it required some skills to have it closed.

Dear e., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the cleanliness of our hotel, as well as the service provided by our staff. Your comments about the mattress and the toilet door have been noted, and we will take them into consideration for future improvements. Best regards, Novotel Metz Amnéville

Customer review rating 3.5/5

Helmut P. Solo - Confirmed reviews ALL

Arrival was ok but at check it the lady had problems to check me in. She obviously wasn't really familiar how to handle the part dealing with points used to pay part of the stay. In addition, there was no room cleaning on Sunday 15 Mar 26.

Dear Sir, Thank you for your feedback regarding your recent stay. I regret to hear about the challenges you experienced during check-in and the lack of room cleaning on your Sunday stay. Your comments will be taken into account as we strive to improve our service. Best regards, Novotel Metz Amnéville

Customer review rating 4.0/5

Roger H. Couples - Confirmed reviews ALL

Well located & easy to find. Large free carpark. Gates locked overnight so secure. Good beds and rooms.

Dear Roger H., Thank you for your kind feedback. We are pleased to hear that our location and facilities contributed to your enjoyable stay and we hope to see you again soon. Best Regards, Novotel Metz Amnéville

Customer review rating 2.0/5

Massimo C. Business - Confirmed reviews ALL

The behavior of the reception staff is truly unpleasant. Only a few people are kind and professional, among them Ms. Emma.

Dear Massimo C., Thank you for your feedback regarding your experience at our reception. We appreciate your recognition of Ms. Emma's professionalism and will continue to strive for excellence in our service. Goodbye, Novotel Metz Amnéville

Customer review rating 0.5/5

Laurent P. Business - Confirmed reviews ALL

I have a All Plus Voyageur Card and I am used to select only ACCOR Hotels during the year. BUT .... : even if I have no problem with the room, I am very unsatisfied regarding dinner service. It is scandalous to propose room service with an extra cost of 8 €uros !!!! Business customers arriving often late prefer to stay in their room to take a dinner !!! with such price I did refuse of course the room service. But the worse : I had ordered a minced steak with mixed fries and salad. When living the hotel in the morning I had the surprise to see and extra cost of 4 Euros for the Salad (2 salad leaves with the fries). Of course the guy a the reception could not change this before my payment !!! I had no time to lose and was obliged to pay. 4 Euros is nothing but it is just a question of principle !!! Would I have accept the room service, the extra cost would have been 12 Euros. I will never go again to this hotel near Metz. This does explain my note = 1 Very unsatisfied with the Service

Dear Laurent P., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience you faced with the dinner service and the associated charges. Your comments are valuable and will be reviewed to enhance our guests' experience. We appreciate your loyalty as an ACCOR Hotels customer and hope you might consider giving us another chance in the future. Best regards, Novotel Metz Amnéville

Other web-users rate our hotel

  • 417 reviews 9.2/10 Location
  • 1,128 reviews 4.5/10 Room
  • 812 reviews 7.5/10 Service
  • 18 reviews 6.3/10 WiFi
  • 580 reviews 5.1/10 Comfort
  • 491 reviews 7.8/10 Breakfast
  • 442 reviews 3.1/10 Cleanliness
  • 423 reviews 4.8/10 Food

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