NOVOTEL METZ AMNEVILLE 4 stars

Customer review rating (ALL Rating) 3.7/5 1,168 reviews

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Description

Hotel extras

  • GREEN KEY certification

  • Near the A4, A31 and Amnéville Recreation Area (Zoo, Walygator, etc.)

  • 7 renovated meeting rooms, 5 of which are modular and automated

  • Terrace, woodland park, unheated outdoor swimming pool

  • On-site restaurant and bar and self-service electric charging stations

Our accommodation(s)

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Room 1

Hotel location

NOVOTEL METZ AMNEVILLE

16 ROUTE DE MAIZIERES LES METZ
57280 HAUCONCOURT
France

GPS:49.217668, 6.171532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

O FOURNEAU - BRASSERIE

A modern take on the traditional French brasserie. We offer simple, high-quality gourmet cuisine-that is regionally inspired-in a relaxed setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,168 reviews

Customer review rating 2.0/5

Jm V. Families - Confirmed reviews ALL

Cher Client, Merci d'avoir pris le temps de partager votre retour d'expérience. Nous sommes sincèrement désolés que votre séjour n'ait pas répondu à vos attentes ni aux standards que vous associez à la marque Novotel. Concernant le mini-réfrigérateur et la machine à expresso, les équipements peuvent varier selon les établissements et les catégories de chambres. Nous regrettons si ces différences n'ont pas été clairement identifiées avant votre arrivée. Nous vous présentons également nos excuses pour le manque de pression de la douche. Ce point a été transmis à notre équipe technique afin qu'un contrôle soit effectué rapidement. Nous sommes toutefois heureux de lire que vous avez apprécié le confort de votre chambre et de votre literie. Enfin, nous prenons bonne note de votre remarque concernant le tarif du petit-déjeuner. Vos commentaires sont précieux et nous aident à améliorer continuellement la qualité de nos prestations. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience plus conforme à vos attentes. Bien cordialement, Aicha BEKADDOUR Première de Réception

Customer review rating 0.5/5

Tero P. Families - Confirmed reviews ALL

Dear Tero P., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with breakfast verification and the subsequent communication regarding payment. Please be assured that we strive to provide clarity in our billing processes. We appreciate your understanding in this matter. Best regards, Novotel Metz Amnéville

Customer review rating 5.0/5

Andrew O. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that our hotel served as a convenient stop for your journey back to the UK and that your experience was satisfactory. Goodbye, Novotel Metz Amnéville

Customer review rating 2.0/5

Morten G. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We were particularly concerned by your comments regarding the condition of your room. While our hotel is indeed an older property and some areas would benefit from renovation, cleanliness is something we take very seriously. We are therefore surprised by your remarks and sincerely apologize if your room did not meet the standards we strive to provide. Please be assured that your feedback has been shared with our housekeeping team so that it can be carefully reviewed. We were also surprised by your comment about the swimming pool, as it is normally open every day from 9:00 a.m. to 9:00 p.m. The only exception is when an intensive cleaning or essential maintenance is required to ensure the comfort and safety of our guests. We are sorry if this affected your stay. Regarding your reservation, we offer two different family accommodation options: a Family Room, which can accommodate up to two adults and two children, or our Family Offer, which consists of two rooms with the second room at 50% off. The room allocation therefore depends on the option selected at the time of booking. We appreciate your comments, as they help us identify areas where we can improve. We regret that your overall experience did not reflect the quality of stay we aim to provide and hope you will consider giving us another opportunity to welcome you in the future. Kind regards,

Customer review rating 4.5/5

Aikaterini G. Families - Confirmed reviews ALL

Dear Aikaterini, Thank you for taking the time to share your experience with us. We are delighted to hear that your last-minute stay was enjoyable and that you found our rooms comfortable and clean. It is wonderful to know that your children had a great time in the pool and appreciated the floats provided. We also appreciate your understanding regarding our pricing for drinks, as we strive to maintain quality service and offerings. Our staff takes pride in providing attentive service, and your recognition of their efforts is truly valued. We hope to have the pleasure of welcoming you and your family back to Novotel Metz Amnéville for another delightful stay in the future. Best regards, Novotel Metz Amnéville

Other web-users rate our hotel

  • 442 reviews 9.3/10 Location
  • 1,163 reviews 4.5/10 Room
  • 834 reviews 7.5/10 Service
  • 13 reviews 4.3/10 WiFi
  • 594 reviews 4.9/10 Comfort
  • 508 reviews 7.9/10 Breakfast
  • 452 reviews 2.8/10 Cleanliness
  • 378 reviews 3.7/10 Vibe

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