NOVOTEL METZ AMNEVILLE 4 stars

Customer review rating (ALL Rating) 3.8/5 1,243 reviews

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16 ROUTE DE MAIZIERES LES METZ, 57280 HAUCONCOURT, France

Description

Hotel extras

  • GREEN KEY certification

  • Near the A4, A31 and Amnéville Recreation Area (Zoo, Walygator, etc.)

  • 7 renovated meeting rooms, 5 of which are modular and automated

  • Terrace, woodland park, unheated outdoor swimming pool

  • On-site restaurant and bar and self-service electric charging stations

Our accommodation(s)

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Hotel location

NOVOTEL METZ AMNEVILLE

16 ROUTE DE MAIZIERES LES METZ
57280 HAUCONCOURT
France

GPS:49.217668, 6.171532

Telephone
Fax +33 3 87 80 36 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

O FOURNEAU - BRASSERIE

A modern take on the traditional French brasserie. We offer simple, high-quality gourmet cuisine-that is regionally inspired-in a relaxed setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,243 reviews

Customer review rating 3.5/5

Helmut P. Solo - Confirmed reviews ALL

Arrival was ok but at check it the lady had problems to check me in. She obviously wasn't really familiar how to handle the part dealing with points used to pay part of the stay. In addition, there was no room cleaning on Sunday 15 Mar 26.

Dear Sir, Thank you for your feedback regarding your recent stay. I regret to hear about the challenges you experienced during check-in and the lack of room cleaning on your Sunday stay. Your comments will be taken into account as we strive to improve our service. Best regards, Novotel Metz Amnéville

Customer review rating 4.0/5

Roger H. Couples - Confirmed reviews ALL

Well located & easy to find. Large free carpark. Gates locked overnight so secure. Good beds and rooms.

Dear Roger H., Thank you for your kind feedback. We are pleased to hear that our location and facilities contributed to your enjoyable stay and we hope to see you again soon. Best Regards, Novotel Metz Amnéville

Customer review rating 2.0/5

Massimo C. Business - Confirmed reviews ALL

The behavior of the reception staff is truly unpleasant. Only a few people are kind and professional, among them Ms. Emma.

Dear Massimo C., Thank you for your feedback regarding your experience at our reception. We appreciate your recognition of Ms. Emma's professionalism and will continue to strive for excellence in our service. Goodbye, Novotel Metz Amnéville

Customer review rating 0.5/5

Laurent P. Business - Confirmed reviews ALL

I have a All Plus Voyageur Card and I am used to select only ACCOR Hotels during the year. BUT .... : even if I have no problem with the room, I am very unsatisfied regarding dinner service. It is scandalous to propose room service with an extra cost of 8 €uros !!!! Business customers arriving often late prefer to stay in their room to take a dinner !!! with such price I did refuse of course the room service. But the worse : I had ordered a minced steak with mixed fries and salad. When living the hotel in the morning I had the surprise to see and extra cost of 4 Euros for the Salad (2 salad leaves with the fries). Of course the guy a the reception could not change this before my payment !!! I had no time to lose and was obliged to pay. 4 Euros is nothing but it is just a question of principle !!! Would I have accept the room service, the extra cost would have been 12 Euros. I will never go again to this hotel near Metz. This does explain my note = 1 Very unsatisfied with the Service

Dear Laurent P., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience you faced with the dinner service and the associated charges. Your comments are valuable and will be reviewed to enhance our guests' experience. We appreciate your loyalty as an ACCOR Hotels customer and hope you might consider giving us another chance in the future. Best regards, Novotel Metz Amnéville

Customer review rating 3.5/5

Ivan P. Families - Confirmed reviews ALL

We’ve returned here after visiting a few years back thanks to the hotel location. The structure is nice, there are EV Chargers on site and a big car park. We wanted to eat at the restaurant but we were late so missed opportunity to try it. The room is ok, the space was good enough for 4. Breakfast was not the best one we’ve ever seen in Accor hotels but good enough.

Dear Ivan P., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and facilities, including the EV chargers. We regret that you missed the opportunity to dine at our restaurant and that breakfast did not meet your expectations. Your insights are valuable and will be considered as we strive to enhance our offerings. Best regards, Novotel Metz Amnéville

Other web-users rate our hotel

  • 421 reviews 9.2/10 Location
  • 1,135 reviews 4.5/10 Room
  • 799 reviews 7.6/10 Service
  • 18 reviews 6.3/10 WiFi
  • 585 reviews 5.1/10 Comfort
  • 492 reviews 7.7/10 Breakfast
  • 443 reviews 3.3/10 Cleanliness
  • 428 reviews 4.8/10 Food

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