NOVOTEL METZ AMNEVILLE 4 stars

Customer review rating (ALL Rating) 3.8/5 1,260 reviews

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16 ROUTE DE MAIZIERES LES METZ, 57280 HAUCONCOURT, France

Description

Hotel extras

  • GREEN KEY certification

  • Near the A4, A31 and Amnéville Recreation Area (Zoo, Walygator, etc.)

  • 7 renovated meeting rooms, 5 of which are modular and automated

  • Terrace, woodland park, unheated outdoor swimming pool

  • On-site restaurant and bar and self-service electric charging stations

Our accommodation(s)

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Hotel location

NOVOTEL METZ AMNEVILLE

16 ROUTE DE MAIZIERES LES METZ
57280 HAUCONCOURT
France

GPS:49.217668, 6.171532

Telephone
Fax +33 3 87 80 36 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

O FOURNEAU - BRASSERIE

A modern take on the traditional French brasserie. We offer simple, high-quality gourmet cuisine-that is regionally inspired-in a relaxed setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,260 reviews

TripAdvisor Rating  3.3/5  256 reviews

Customer review rating 0.5/5

Laurent P. Business - Confirmed reviews ALL

I have a All Plus Voyageur Card and I am used to select only ACCOR Hotels during the year. BUT .... : even if I have no problem with the room, I am very unsatisfied regarding dinner service. It is scandalous to propose room service with an extra cost of 8 €uros !!!! Business customers arriving often late prefer to stay in their room to take a dinner !!! with such price I did refuse of course the room service. But the worse : I had ordered a minced steak with mixed fries and salad. When living the hotel in the morning I had the surprise to see and extra cost of 4 Euros for the Salad (2 salad leaves with the fries). Of course the guy a the reception could not change this before my payment !!! I had no time to lose and was obliged to pay. 4 Euros is nothing but it is just a question of principle !!! Would I have accept the room service, the extra cost would have been 12 Euros. I will never go again to this hotel near Metz. This does explain my note = 1 Very unsatisfied with the Service

Dear Laurent P., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience you faced with the dinner service and the associated charges. Your comments are valuable and will be reviewed to enhance our guests' experience. We appreciate your loyalty as an ACCOR Hotels customer and hope you might consider giving us another chance in the future. Best regards, Novotel Metz Amnéville

Customer review rating 3.5/5

Ivan P. Families - Confirmed reviews ALL

We’ve returned here after visiting a few years back thanks to the hotel location. The structure is nice, there are EV Chargers on site and a big car park. We wanted to eat at the restaurant but we were late so missed opportunity to try it. The room is ok, the space was good enough for 4. Breakfast was not the best one we’ve ever seen in Accor hotels but good enough.

Dear Ivan P., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and facilities, including the EV chargers. We regret that you missed the opportunity to dine at our restaurant and that breakfast did not meet your expectations. Your insights are valuable and will be considered as we strive to enhance our offerings. Best regards, Novotel Metz Amnéville

Customer review rating 2.0/5

Hendrik V. Business - Confirmed reviews ALL

hey There is a smell in the room, in my last 3 trips there is always a smell in the room. It could help to put some airfreshners into the rooms

Dear Hendrik V., Thank you for sharing your feedback regarding the scent in your room. We appreciate your observations and will take them into account as we continually strive to enhance our guests' experience. Best regards, Novotel Metz Amnéville

Customer review rating 2.5/5

Rahul S. Families - Confirmed reviews ALL

I recently stayed at the Novotel Amnéville and had a mixed experience. While there are several strong points regarding the hotel's logistics and staff, the room comfort and dining options left room for improvement. The Highlights: Location and Service The standout feature of this hotel is undoubtedly its location. It is perfectly situated for anyone looking to enjoy the local attractions in the Amnéville leisure zone. • Reception: We were greeted by a very nice reception team. The check-in process was smooth, and the staff remained professional and welcoming throughout our stay. • Parking: For those traveling by car, the secure parking is a massive plus. It provided great peace of mind knowing the vehicle was safe overnight. The Room: Time for an Update While the common areas are pleasant, the hotel itself is starting to feel dated. It’s clear that a refurbishment is needed to bring it up to the modern standards one usually expects from the Novotel brand. • Sleep Quality: Unfortunately, we did not have a good night's sleep. The beds were uncomfortable, which is a significant drawback when the primary goal of a hotel stay is rest. The mattresses felt worn and lacked the support needed for a refreshing night. Dining: Limited Options for Vegetarians/Vegans The breakfast service was another area of disappointment. If you have specific dietary requirements, you may find the selection very restrictive. • Inclusivity: There were almost no hot or specialized options for vegetarians or vegans. • Available Choices: The only items suitable were basic bread, cereal, and fruit. In an era where plant-based diets are common, it was disappointing to see a lack of protein alternatives or more inclusive breakfast dishes. Summary The Novotel Amnéville is a convenient "home base" due to its excellent location and secure facilities. However, if you prioritize bed comfort and a diverse breakfast menu, you might find the experience lacking. It is a solid choice for a short functional stay, but it needs a refresh to truly shine.

Bonjour, Nous vous remercions sincèrement d’avoir pris le temps de partager un avis aussi détaillé à la suite de votre séjour au Novotel Amnéville. Vos retours sont précieux et nous aident à améliorer continuellement la qualité de nos prestations. Nous sommes ravis de lire que vous avez apprécié notre emplacement, la sécurité du parking ainsi que la qualité de l’accueil de notre équipe. Vos compliments sur le professionnalisme et la disponibilité de notre personnel leur seront transmis avec plaisir. Nous regrettons en revanche que le confort de la literie n’ait pas été à la hauteur de vos attentes. Votre remarque concernant l’état des matelas a été prise en compte et transmise à notre direction. Concernant le petit-déjeuner, nous vous présentons nos excuses pour le manque d’options adaptées aux régimes végétariens et végétaliens. Cette remarque est tout à fait légitime et fait écho à des attentes de plus en plus répandues. Nous travaillons actuellement à enrichir notre offre afin de proposer des alternatives plus variées et inclusives. Nous espérons avoir l’occasion de vous accueillir à nouveau afin de vous offrir une expérience plus conforme aux standards que vous êtes en droit d’attendre de la marque Novotel. Bien cordialement, Aicha BEKADDOUR Première de Réception

Customer review rating 5.0/5

Thomas G. F. Business - Confirmed reviews ALL

Back again

Cher Thomas G. F., Nous vous remercions pour votre retour positif et sommes ravis de vous accueillir de nouveau parmi nous. Cordialement, Novotel Metz Amnéville

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Other web-users rate our hotel

  • 422 reviews 9.2/10 Location
  • 1,111 reviews 4.4/10 Room
  • 768 reviews 7.5/10 Service
  • 19 reviews 6.6/10 WiFi
  • 577 reviews 5.2/10 Comfort
  • 494 reviews 7.7/10 Breakfast
  • 444 reviews 2.9/10 Cleanliness
  • 429 reviews 4.7/10 Food

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