I stay witk my 2 kids and it was goed to be at Novotel airport. as usual the breakfast was good and healthy products. room was clean en nice lounge. staff at the reception/ breakfast kind and they always smile. they take care good!

We arrived late at night, without an existing booking and with a dog, after our car broke down and we were left stranded nearby. The staff were welcoming and helpful throughout our stay, including the next day helping us place phone calls and make arrangements in French. Special compliments to Alan at reception who was wonderful.

En route to visit family had an overnight stay in this hotel. Hotel easy to find, with many amenities close by. Staff were excellent, found them to be accommodating considering the time of night we eventually arrived.

Lovely stop on a long journey, good food, decent room and pretty décor in and around the hotel. Great price for a family stay too!

very nice, clean good reception let us have room early

I had parked my car in the hotel parking and it was brocken into and all of my tools ware stolen and some very expensive equipment.

This is a convenient place to stay on a journey between Burgundy and the Channel Tunnel. The hotel has been refurbished and is very comfortable and good value for money. Although it is an airport hotel there is very little aircraft noise. Good meals in the restaurant. There was no scrambled egg at breakfast, which is unusual for a Novotel, may be this was a one off. Dog friendly. Plenty of parking.

Outside look is not good with great cracks on the front wall and inside there are no elevator/lift to the first floor bedrooms. When we got there after checkin-in the young man at the reception let me put all my gear on a trolley, although he knew he had given me a first floor bedroom, he let me push all my stuff to the bottom of the stairs, look for a lift and comeback to the reception to ask for the lift He then informed me there was none. I could see he was mocking me and that put me off immediately. This is disrespectful and unprofessional. In the room the safe was not working and although the room was for three persons we only got two sets of pillows and towels. Not very welcoming and makes you feel like you're not expected. Upon asking the staff at the reception for the complement, we where told that it was normal to only have two sets for three patrons...Having been a silver member of the group's fidelity program I know this is to be untrue. The girl at the reception was more interested in having the last word than really making me feel welcome. The restaurant was closed, there were not enough patrons, we were told, to open it, that was very disappointing and not a little bit off-putting. The staff at the reception was smiling but not really friendly, the young man seemingly more interested in chatting with his female co-worker than anything else She was way off his league anyway... Overall not a good stay, considering the four stars we would have hoped for a better service. We didn't get a good impression of the hotel and its staff overall. Convenient location though and plenty of nice restaurants for all taste in close proximity.

Modern hotel in a great location for the airport, football stadium, yet only 10mins drive from Lille Europe train station. Very friendly staff too. I was allowed a late check out which was very helpful this time around. Only negative was the lack of room service after 14.30 which isn’t highlighted properly in the rooms. But overall a great hotel that I use regularly.

I stayed here once before about 15 years ago. The hotel has been completely refurbished. The rooms are modern. The restaurant has been extended and has walls of mainly gless overlooking the garden. The bar is modern and comfortable. There are no signs to the hotel at the roadside, which made it a bit difficult to find, unlike otheer Accor hotels in the same area.