Novotel Lille Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 788 reviews

Best price
guarantee
Novotel Lille Airport - Image 1
Novotel Lille Airport - Image 2
Novotel Lille Airport - Image 3
Novotel Lille Airport - Image 4
55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Fitness room + coaching on Wednesdays

  • Outdoor swimming pool open from May 1 to September 15

  • Free enclosed outdoor parking with wooded park - 16 Tesla superchargers

  • 6243 sq. ft. (580 m²) of lounge area with natural light

  • Book free airport shuttle, 5:30am-10.30pm, Mon-Fri (except public holidays)

Our accommodation(s)

Hotel location

Novotel Lille Airport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistrot du Parc

Indulge in our French and international dishes, created using regional products, in an exceptional setting with lush green parkland, a sunny terrace and a refreshing pool.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  788 reviews

TripAdvisor Rating  4.0/5  397 reviews

10

Customer review rating 5.0/5

D. Business - Confirmed reviews ALL

Very nice

Chère Madame, Cher Monsieur, Nous vous remercions pour votre retour suite à votre séjour à Novotel Lille Aéroport. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous adressons votre commentaire aux personnes mentionnées. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs, Clémence Cheffe de réception

Hotel with an amazing restaurant

TripAdvisor rating 5.0/5

Sławomir S Business - TripAdvisor review

Amazing and very helpful service in the restaurant by their waiter Julien who helped me translating the whole French menu into English. Thank you Julien:) The food is also very nice: starters as a buffet and an amazing fried chicken with vegetables.

Dear Sir, Dear Madam, Thank you for your feedback following your stay at Novotel Lille Aéroport. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. We look forward to welcoming you back. Yours sincerely, * Clémence Front desk manager

Well located and good stay

Customer review rating 5.0/5

Hans W. Couples - Confirmed reviews ALL

One night stop en-route. We have stayed before. The room was well appointed and bed was very comfortable. Staff very friendly and helpful. Breakfast was very good. Dogs made welcome. If passing through would stay again.

Dear HANS W., We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent stay

Customer review rating 2.5/5

Someone Families - Confirmed reviews ALL

The hotel was nice. Clean and quiet. The man who worked at the restaurant/bar was really kind and lovely. He made us feel welcome. The breakfast was good, however, we kept being asked what our room was over and over again and asked if we had paid for breakfast repeatedly which made us not feel good. It made us feel targeted by the receptionist and the breakfast hostess. On the last night we had arrived late and were left standing outside for 15 minutes to be let in. We called several times but no one answered. Once we were let in we expressed our discomfort of having being left outside in the cold with no answer only to be met with the night receptionist being defensive, rude and he walked away instead of talking to us leaving a lot of us frustrated and disappointed.

Dear LEILA INES S., Thank you for taking the time to tell us about your experience at the Novotel Lille Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good overnight stopover

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Stopped overnight en route to Luxembourg, staff very pleasant. Nice evening meal but breakfast was a little underwhelming in quality (hot food seemed to have been under the hot lamps a long while).

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Lille Aéroport. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Clémence Cheffe de réception

In partnership with TripAdvisor

Other web-users rate our hotel

  • 156 reviews 8.9/10 Location
  • 332 reviews 7.1/10 Room
  • 413 reviews 9.1/10 Service
  • 5 reviews 9.1/10 WiFi
  • 141 reviews 7.9/10 Breakfast
  • 133 reviews 6.8/10 Cleanliness
  • 37 reviews 9/10 Bar
  • 28 reviews 3.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Lesquin

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.