Novotel Lille Aéroport 4 stars

Customer review rating (ALL Rating) 4.5/5 796 reviews

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Novotel Lille Aéroport - Image 1
Novotel Lille Aéroport - Image 2
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Novotel Lille Aéroport - Image 4
55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Dine from noon to 2:30pm and 7:00 to 10:30pm in the restaurant, on the terrace or in your room

  • Outdoor swimming pool open from May 22 to September 15

  • Free enclosed outdoor car park with tree-filled grounds and 16 Tesla Superchargers

  • Hotel certified Green Key

  • Free shuttle to airport from 7am-10:30pm Mon to Fri (please reserve, public holidays excluded)

Our accommodation(s)

Hotel location

Novotel Lille Aéroport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE DU PARC

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  796 reviews

Customer review rating 2.0/5

John H. Couples - Confirmed reviews ALL

Not happy with the room provided, obviously a room for the less able. I booked a classic room with sofa bed. Cups for coffee were plastic glasses, small wooden sticks as spoons. I'd rate the room as below Ibis budget. Breakfast is well below par, butter 🧈 cut a lump off a small rectangle.

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that the room provided did not meet your expectations and that several aspects of your stay left you disappointed. Our accessible rooms may occasionally be assigned depending on availability, but we completely understand that this may not have matched the room type you expected when booking. We also regret your comments regarding the in-room amenities and the breakfast experience, which do not reflect the standards we aim to provide to our guests. Please be assured that your remarks have been shared with the relevant teams so that improvements can be made. We hope to have the opportunity to welcome you again in better conditions in the future. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 1.5/5

Jeel P. Friends - Confirmed reviews ALL

During our arrival for check-in, we were informed by the receptionist that there was no room available matching our booking of one double bed and two single beds, despite this being what we had reserved online. I later agreed to proceed with any available room suitable for three guests. We were then asked to wait an additional hour for the room to be prepared, which was frustrating given that we had travelled from another country and arrived on time for check-in. While the room itself was pleasant, the air conditioning was not functioning properly. Although it appeared to be switched on, it did not work and was noticeably dusty, so we had to keep the window open for ventilation. Additionally, when we asked the receptionist for recommendations in Lille, they seemed uninterested and somewhat blunt in their response, which was disappointing. On a positive note, the receptionist during check-out was very friendly, as was another gentleman we encountered, which we appreciated.

Dear Mr P., Thank you for taking the time to share your detailed feedback following your stay with us. We are sincerely sorry to learn that your arrival experience did not meet your expectations. The room configuration prepared upon your arrival was not in line with your reservation for three guests, and we fully understand the frustration caused by the additional waiting time after your journey. Please also accept our apologies regarding the air conditioning issue and the condition of the unit. Your comments have been shared with both our housekeeping and maintenance teams so that the necessary checks and corrective actions can be carried out. We are equally sorry to hear that the interaction at reception did not reflect the level of hospitality we aim to provide, especially when asking for recommendations about Lille. Your feedback has been taken seriously and will be addressed with the concerned team members. On a positive note, we truly appreciate your kind words regarding the friendliness of our check-out receptionist and the gentleman you met during your stay. We will be delighted to share your compliments with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Kind regards, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

OK

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Goran C. Business - Confirmed reviews ALL

Reception was friendly The person at the bar on 26/4/26 never asked me if i wanted something to drink ( waited for 40min) he came asking if i had a cigaret for him🤨. When i asked if i could have something to eat/snack he said "NO, you can go to McDonalds nextdoor" never will i stay here again

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

ok

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lille Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Other web-users rate our hotel

  • 132 reviews 9.3/10 Location
  • 303 reviews 7.7/10 Room
  • 431 reviews 9.3/10 Service
  • 129 reviews 7/10 Cleanliness
  • 122 reviews 7/10 Breakfast
  • 76 reviews 5.5/10 Amenities
  • 33 reviews 9.8/10 Bar
  • 5 reviews 3.3/10 Wellness Area

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