Novotel Lille Aéroport 4 stars

Customer review rating (ALL Rating) 4.5/5 804 reviews

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Novotel Lille Aéroport - Image 1
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55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Dine from noon to 2:30pm and 7:00 to 10:30pm in the restaurant, on the terrace or in your room

  • Outdoor pool open from May 15 to September 15

  • Free enclosed outdoor car park with tree-filled grounds and 16 Tesla Superchargers

  • Hotel certified Green Key

  • Free shuttle to airport from 7am-10:30pm Mon to Fri (please reserve, public holidays excluded)

Our accommodation(s)

Hotel location

Novotel Lille Aéroport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Brasserie du Parc

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  804 reviews

Customer review rating 3.5/5

Namita B. Families - Confirmed reviews ALL

It was okay but could have been better - good sized room and clean however we didn’t have any cups in the rooms for tea or coffee no tea or coffee provided - we were 2 adults and 2 children in the room

Dear Madam B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are glad you found your room spacious and clean. Regarding the tea and coffee facilities, our standard rooms are equipped with glassware, and for additional items such as cups for tea/coffee, our team at reception is always ready to assist upon request. We apologize if this caused any inconvenience during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Shaun S. Families - Confirmed reviews ALL

hotel was ok..rooms a little bit tired, no lift so struggled with cases upstairs, poor coffee and tea facilities in room..breakfast was good, but then came back to the room after to find workmen making a lot of noise on the roof, or rooms above ours..

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We regret the inconvenience caused by the stairs and the noise from ongoing work, and we apologize for the disruption it caused during your stay. We also take note of your comments regarding the room condition and in-room coffee and tea facilities, and will review these areas to enhance the guest experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Christophe L. Business - Confirmed reviews ALL

Welcome and room OK, complexity for breakfast access not well guided and content of the breakfast not at the level of a 4 stars hotel.

Dear Mr. L., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you found both the welcome and your room satisfactory. However, we are truly sorry to learn that your experience at breakfast did not meet your expectations. Please accept our sincere apologies for the lack of clear guidance regarding access, as well as for the quality and variety of the breakfast offering, which you did not feel reflected the standards of a 4-star hotel. Your comments are very important to us. They have been shared with our team so that we can improve both the organization and the overall breakfast experience we provide to our guests. We sincerely hope to have the opportunity to regain your trust and to offer you the high-quality experience that we strive to deliver every day. Sincerely. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Louise W. Couples - Confirmed reviews ALL

Very happy with the room and the staff in general were lovely but there is no lift -we were changed to a ground floor room as we had sports equipment- the restaurant wasn’t functional at weekends and the breakfast hot food was not great. Also we had an accident and needed medical help - no suggestion from the staff but the hospital in Lille -and when I requested their First Aid kit was given a half empty box with very little of use - we managed but when I returned it I did tell them to get a new one!

Dear Madam W., Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with your room and that you appreciated the kindness of our team. As our hotel is a historic building, it does not have a lift. We would like to clarify that you were accommodated in a ground-floor room, which helped facilitate your stay with sports equipment. Our restaurant is closed at weekends; however, our Gourmet Bar remains open and offers food options. We regret that the hot breakfast items did not meet your expectations and have shared your comments with the relevant team. We are also truly sorry about the incident that occurred during your stay. Your feedback regarding the assistance provided and the condition of the first aid kit has been taken very seriously, and the necessary checks and replenishment have since been carried out. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.0/5

Leanora S. Families - Confirmed reviews ALL

Lovely hotel, well maintained and great breakfast. Parking is ample, no road noise.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Other web-users rate our hotel

  • 133 reviews 8.9/10 Location
  • 300 reviews 7.8/10 Room
  • 430 reviews 9.3/10 Service
  • 129 reviews 7.3/10 Breakfast
  • 127 reviews 7.6/10 Cleanliness
  • 34 reviews 9.8/10 Bar
  • 5 reviews 4/10 Wellness Area

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