Novotel Lille Aéroport 4 stars

Customer review rating (ALL Rating) 4.5/5 809 reviews

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Novotel Lille Aéroport - Image 1
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55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Dine from noon to 2:30pm and 7:00 to 10:30pm in the restaurant, on the terrace or in your room

  • Outdoor pool open from May 15 to September 15

  • Free enclosed outdoor car park with tree-filled grounds and 16 Tesla Superchargers

  • Hotel certified Green Key

  • Free shuttle to airport from 7am-10:30pm Mon to Fri (please reserve, public holidays excluded)

Our accommodation(s)

Hotel location

Novotel Lille Aéroport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE DU PARC

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  809 reviews

Customer review rating 1.5/5

Jeel P. Friends - Confirmed reviews ALL

During our arrival for check-in, we were informed by the receptionist that there was no room available matching our booking of one double bed and two single beds, despite this being what we had reserved online. I later agreed to proceed with any available room suitable for three guests. We were then asked to wait an additional hour for the room to be prepared, which was frustrating given that we had travelled from another country and arrived on time for check-in. While the room itself was pleasant, the air conditioning was not functioning properly. Although it appeared to be switched on, it did not work and was noticeably dusty, so we had to keep the window open for ventilation. Additionally, when we asked the receptionist for recommendations in Lille, they seemed uninterested and somewhat blunt in their response, which was disappointing. On a positive note, the receptionist during check-out was very friendly, as was another gentleman we encountered, which we appreciated.

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

OK

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Goran C. Business - Confirmed reviews ALL

Reception was friendly The person at the bar on 26/4/26 never asked me if i wanted something to drink ( waited for 40min) he came asking if i had a cigaret for him🤨. When i asked if i could have something to eat/snack he said "NO, you can go to McDonalds nextdoor" never will i stay here again

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

ok

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lille Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Namita B. Families - Confirmed reviews ALL

It was okay but could have been better - good sized room and clean however we didn’t have any cups in the rooms for tea or coffee no tea or coffee provided - we were 2 adults and 2 children in the room

Dear Madam B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are glad you found your room spacious and clean. Regarding the tea and coffee facilities, our standard rooms are equipped with glassware, and for additional items such as cups for tea/coffee, our team at reception is always ready to assist upon request. We apologize if this caused any inconvenience during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Other web-users rate our hotel

  • 133 reviews 9.1/10 Location
  • 295 reviews 7.6/10 Room
  • 430 reviews 9.4/10 Service
  • 130 reviews 7.5/10 Cleanliness
  • 125 reviews 7/10 Breakfast
  • 80 reviews 5.4/10 Amenities
  • 49 reviews 5.9/10 Vibe
  • 31 reviews 9.8/10 Bar

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