Novotel Lille Aéroport 4 stars

Customer review rating (ALL Rating) 4.5/5 844 reviews

Best price
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Novotel Lille Aéroport - Image 1
Novotel Lille Aéroport - Image 2
Novotel Lille Aéroport - Image 3
Novotel Lille Aéroport - Image 4
55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Dine from noon to 2:30pm and 7:00 to 10:30pm in the restaurant, on the terrace or in your room

  • Outdoor swimming pool open from May 22 to September 15

  • Free enclosed outdoor car park with tree-filled grounds and 16 Tesla Superchargers

  • Hotel certified Green Key

  • Free shuttle to airport from 7am-10:30pm Mon to Fri (please reserve, public holidays excluded)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with queen bed and sofa

Photo out of - Superior Room with queen bed and sofa

Enjoy hassle-free work and relaxation. The Superior Room blends design with ergonomics and modern amenities: satellite TV, free WIFI, free bottle of water. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 23 m² / 247 sq ft
  • 4 pers. max
  • 23 m² / 247 sq ft
See availabilities

With its unique features, the Executive Room offers VIP treatment: free WIFI, bathrobe and slippers, complimentary items, Nespresso coffee as well as free minibar service.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Combine work and relaxation in complete serenity. Our Superior Room is perfect for families, featuring contemporary design and all the latest technology. Also comes with air conditioning, cable TV and free WIFI. Accommodates up to 2 adults and 2 children.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Lille Aéroport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • LILLE LESQUIN
  • LIL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 90 rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 6 connecting rooms
  • One floor

Languages spoken at the hotel

  • Arabic
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Video game area
  • Indoor playground for children
  • Play area

Well-being

Piscine Novotel Lille Aéroport

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Boules/petanque

  • On site

Table tennis

  • Nearby

Tennis

  • Nearby

Tennis Additional charge

  • On site

Boules/petanque

  • Nearby

Table tennis

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Vehicles

  • Bus parking

Security

  • Well-lit parking

BRASSERIE DU PARC

Photo out of - BRASSERIE DU PARC

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

Cooking style
French
Capacity
100
Accessibility
Accessible service
55 route de Douai, 59810 Lesquin, France
Telephone +33 3 20 62 53 53
Menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

Book

Enjoy a relaxed after-work atmosphere on our spacious terrace with stunning views of a green garden. Discover a carefully curated selection of spirits, fine cocktails and local craft beers.

4 options to choose from: coffee and croissant for a quick breakfast; City Breakfast at the bar, with hot beverage, pastries, yogurt, and orange juice; our Morning Buffet in the restaurant; or the Breakfast Box - a complete breakfast to take away.

Make the most of your stay at our hotel to relax by the pool in good weather. Enjoy true relaxation right next to the water!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  844 reviews

Customer review rating 4.0/5

Robert P. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.0/5

Olasumbo C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Lisanne B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.0/5

Trevor J. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

We booked 1 double with 2 sofa bed room, but when we check in, the receptionist offer a room only have 1 double with 1 sofa bed. He explained we late check in at 9:00pm. I paid on internet few days before for confirmation. I do not understand why Novotel doing this ! Bad experience !!!!!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.0/5

Olasumbo C. Couples - Confirmed reviews ALL

The Reception staff were very friendly. The breakfast service could be more organised. Out table was not set. We had to go and find our own cutlery from other tables. The staff were not around or too much in a hurry to answer questions.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Lisanne B. Families - Confirmed reviews ALL

The hotel is in a great location, with friendly staff, a nice swimming pool, a comfortable bed, and a good breakfast. Unfortunately, the coffee was very poor. The room was reasonably clean, but we found the common areas to be lacking in cleanliness.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.0/5

Trevor J. Families - Confirmed reviews ALL

The hotel needs updating

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Lindsey C. Families - Confirmed reviews ALL

We love it here, location is easy to get to, parking brilliant especially for larger vehicles, 24hr check in, comfy rooms with mini fridge, aircon. Breakfast fantastic, and pool a great addition

Dear LINDSEY C., We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 5.0/5

Gerald B. Couples - Confirmed reviews ALL

I had a very pleasant stay at this hotel. The rooms are extremely comfortable, with excellent bedding and a peaceful atmosphere perfect for relaxing. The new decor is absolutely stunning: modern, elegant, and very well executed. It really gives the place a fresh and stylish feel. The only downside was that the restaurant is closed on Saturdays but it was expected. The staff is very friendly and helpful as always.

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your experience at Novotel Lille Aéroport ****. We are delighted to hear that you had such a pleasant stay and that you enjoyed the comfort of your room, the quality of our bedding, and the peaceful atmosphere. It is especially rewarding to know that you appreciated our newly renovated décor. Your kind words about its modern and elegant style mean a great deal to us. We also sincerely thank you for your compliments regarding our team. Your recognition of their friendliness and helpfulness is the best reward for their daily commitment to providing excellent service. We appreciate your understanding regarding the restaurant being closed on Saturdays. We hope to have the opportunity to welcome you back soon so you can enjoy all of our services during your next stay. Kind regards, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

John H. Couples - Confirmed reviews ALL

Not happy with the room provided, obviously a room for the less able. I booked a classic room with sofa bed. Cups for coffee were plastic glasses, small wooden sticks as spoons. I'd rate the room as below Ibis budget. Breakfast is well below par, butter 🧈 cut a lump off a small rectangle.

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that the room provided did not meet your expectations and that several aspects of your stay left you disappointed. Our accessible rooms may occasionally be assigned depending on availability, but we completely understand that this may not have matched the room type you expected when booking. We also regret your comments regarding the in-room amenities and the breakfast experience, which do not reflect the standards we aim to provide to our guests. Please be assured that your remarks have been shared with the relevant teams so that improvements can be made. We hope to have the opportunity to welcome you again in better conditions in the future. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 1.5/5

Jeel P. Friends - Confirmed reviews ALL

During our arrival for check-in, we were informed by the receptionist that there was no room available matching our booking of one double bed and two single beds, despite this being what we had reserved online. I later agreed to proceed with any available room suitable for three guests. We were then asked to wait an additional hour for the room to be prepared, which was frustrating given that we had travelled from another country and arrived on time for check-in. While the room itself was pleasant, the air conditioning was not functioning properly. Although it appeared to be switched on, it did not work and was noticeably dusty, so we had to keep the window open for ventilation. Additionally, when we asked the receptionist for recommendations in Lille, they seemed uninterested and somewhat blunt in their response, which was disappointing. On a positive note, the receptionist during check-out was very friendly, as was another gentleman we encountered, which we appreciated.

Dear Mr P., Thank you for taking the time to share your detailed feedback following your stay with us. We are sincerely sorry to learn that your arrival experience did not meet your expectations. The room configuration prepared upon your arrival was not in line with your reservation for three guests, and we fully understand the frustration caused by the additional waiting time after your journey. Please also accept our apologies regarding the air conditioning issue and the condition of the unit. Your comments have been shared with both our housekeeping and maintenance teams so that the necessary checks and corrective actions can be carried out. We are equally sorry to hear that the interaction at reception did not reflect the level of hospitality we aim to provide, especially when asking for recommendations about Lille. Your feedback has been taken seriously and will be addressed with the concerned team members. On a positive note, we truly appreciate your kind words regarding the friendliness of our check-out receptionist and the gentleman you met during your stay. We will be delighted to share your compliments with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Kind regards, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

OK

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Goran C. Business - Confirmed reviews ALL

Reception was friendly The person at the bar on 26/4/26 never asked me if i wanted something to drink ( waited for 40min) he came asking if i had a cigaret for him🤨. When i asked if i could have something to eat/snack he said "NO, you can go to McDonalds nextdoor" never will i stay here again

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you found our reception team friendly, however we are truly sorry for the very disappointing experience you had at the bar. The behavior you describe is absolutely not in line with our service standards, nor with the level of professionalism we expect from our team members. Please accept our sincere apologies for the lack of attention, the inappropriate remarks, and the service delay you experienced. This situation has been taken very seriously and has been immediately shared with the management team for investigation and appropriate action. We understand your frustration, and we regret that this experience has led to such a negative impression of our hotel. This is certainly not reflective of the experience we aim to provide. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity—despite this experience—to regain your trust in the future. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

ok

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lille Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Namita B. Families - Confirmed reviews ALL

It was okay but could have been better - good sized room and clean however we didn’t have any cups in the rooms for tea or coffee no tea or coffee provided - we were 2 adults and 2 children in the room

Dear Madam B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are glad you found your room spacious and clean. Regarding the tea and coffee facilities, our standard rooms are equipped with glassware, and for additional items such as cups for tea/coffee, our team at reception is always ready to assist upon request. We apologize if this caused any inconvenience during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Shaun S. Families - Confirmed reviews ALL

hotel was ok..rooms a little bit tired, no lift so struggled with cases upstairs, poor coffee and tea facilities in room..breakfast was good, but then came back to the room after to find workmen making a lot of noise on the roof, or rooms above ours..

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We regret the inconvenience caused by the stairs and the noise from ongoing work, and we apologize for the disruption it caused during your stay. We also take note of your comments regarding the room condition and in-room coffee and tea facilities, and will review these areas to enhance the guest experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Christophe L. Business - Confirmed reviews ALL

Welcome and room OK, complexity for breakfast access not well guided and content of the breakfast not at the level of a 4 stars hotel.

Dear Mr. L., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you found both the welcome and your room satisfactory. However, we are truly sorry to learn that your experience at breakfast did not meet your expectations. Please accept our sincere apologies for the lack of clear guidance regarding access, as well as for the quality and variety of the breakfast offering, which you did not feel reflected the standards of a 4-star hotel. Your comments are very important to us. They have been shared with our team so that we can improve both the organization and the overall breakfast experience we provide to our guests. We sincerely hope to have the opportunity to regain your trust and to offer you the high-quality experience that we strive to deliver every day. Sincerely. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 3.5/5

Louise W. Couples - Confirmed reviews ALL

Very happy with the room and the staff in general were lovely but there is no lift -we were changed to a ground floor room as we had sports equipment- the restaurant wasn’t functional at weekends and the breakfast hot food was not great. Also we had an accident and needed medical help - no suggestion from the staff but the hospital in Lille -and when I requested their First Aid kit was given a half empty box with very little of use - we managed but when I returned it I did tell them to get a new one!

Dear Madam W., Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with your room and that you appreciated the kindness of our team. As our hotel is a historic building, it does not have a lift. We would like to clarify that you were accommodated in a ground-floor room, which helped facilitate your stay with sports equipment. Our restaurant is closed at weekends; however, our Gourmet Bar remains open and offers food options. We regret that the hot breakfast items did not meet your expectations and have shared your comments with the relevant team. We are also truly sorry about the incident that occurred during your stay. Your feedback regarding the assistance provided and the condition of the first aid kit has been taken very seriously, and the necessary checks and replenishment have since been carried out. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.0/5

Leanora S. Families - Confirmed reviews ALL

Lovely hotel, well maintained and great breakfast. Parking is ample, no road noise.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 5.0/5

Joanna A. Families - Confirmed reviews ALL

The hotel has a welcoming atmosphere and the staff are all very helpful. I liked the layout of the ground floor, there were plenty of secluded places to sit. The restaurant was good, my only slight criticism is that there are not many options for vegetarians (or indeed vegans). the breakfast was excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.0/5

Marie-alies B. Families - Confirmed reviews ALL

I tried to book online and did not succeed for several reasons. I could not use Apple Pay nor pay by ideal. Next to that you were unreachable so upon arriving at the hotel I had to pay the walk in rate. I was not amused. To top it off, the staff told me the room was billed to my account but I still do not see it registered in the app. Is all this normal? It is the first time I am staying registered at one of your hotels and am a bit surprised. Looking forward to your reply and to the credit into my account. Thank you Marie B.

Dear Ms. B., Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your booking and upon arrival at the hotel. This is certainly not the experience we aim to provide, especially for a first stay with us. After contacting you, we were able to resolve the issues and answer all of your questions. We hope to have the pleasure of welcoming you again in the future. Kind regards, Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Yvesgabrieljosep K. Business - Confirmed reviews ALL

Good service, staff very friendly and polite from the receptionist to the breakfast host and the cleaning staff. When questions asked support to find back a membership user the staff reacted supportively.

Dear Mister YVESGABRIELJOSEP K., We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Other web-users rate our hotel

  • 145 reviews 9.1/10 Location
  • 330 reviews 7.5/10 Room
  • 459 reviews 9.2/10 Service
  • 137 reviews 6.9/10 Cleanliness
  • 131 reviews 6.5/10 Breakfast
  • 7 reviews 4.2/10 Wellness Area

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