Novotel Lille Aéroport 4 stars

Customer review rating (ALL Rating) 4.5/5 812 reviews

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Novotel Lille Aéroport - Image 1
Novotel Lille Aéroport - Image 2
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55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Dine from noon to 2:30pm and 7:00 to 10:30pm in the restaurant, on the terrace or in your room

  • Outdoor swimming pool open from May 22 to September 15

  • Free enclosed outdoor car park with tree-filled grounds and 16 Tesla Superchargers

  • Hotel certified Green Key

  • Free shuttle to airport from 7am-10:30pm Mon to Fri (please reserve, public holidays excluded)

Our accommodation(s)

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Room 1

Hotel location

Novotel Lille Aéroport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE DU PARC

In the heart of the Novotel Lille Aéroport in Lesquin, Brasserie du Parc offers a modern take on the traditional brasserie. A lush, green retreat, the restaurant serves classic Northern French cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  812 reviews

Customer review rating 5.0/5

Gerald B. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your experience at Novotel Lille Aéroport ****. We are delighted to hear that you had such a pleasant stay and that you enjoyed the comfort of your room, the quality of our bedding, and the peaceful atmosphere. It is especially rewarding to know that you appreciated our newly renovated décor. Your kind words about its modern and elegant style mean a great deal to us. We also sincerely thank you for your compliments regarding our team. Your recognition of their friendliness and helpfulness is the best reward for their daily commitment to providing excellent service. We appreciate your understanding regarding the restaurant being closed on Saturdays. We hope to have the opportunity to welcome you back soon so you can enjoy all of our services during your next stay. Kind regards, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

John H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that the room provided did not meet your expectations and that several aspects of your stay left you disappointed. Our accessible rooms may occasionally be assigned depending on availability, but we completely understand that this may not have matched the room type you expected when booking. We also regret your comments regarding the in-room amenities and the breakfast experience, which do not reflect the standards we aim to provide to our guests. Please be assured that your remarks have been shared with the relevant teams so that improvements can be made. We hope to have the opportunity to welcome you again in better conditions in the future. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 1.5/5

Jeel P. Friends - Confirmed reviews ALL

Dear Mr P., Thank you for taking the time to share your detailed feedback following your stay with us. We are sincerely sorry to learn that your arrival experience did not meet your expectations. The room configuration prepared upon your arrival was not in line with your reservation for three guests, and we fully understand the frustration caused by the additional waiting time after your journey. Please also accept our apologies regarding the air conditioning issue and the condition of the unit. Your comments have been shared with both our housekeeping and maintenance teams so that the necessary checks and corrective actions can be carried out. We are equally sorry to hear that the interaction at reception did not reflect the level of hospitality we aim to provide, especially when asking for recommendations about Lille. Your feedback has been taken seriously and will be addressed with the concerned team members. On a positive note, we truly appreciate your kind words regarding the friendliness of our check-out receptionist and the gentleman you met during your stay. We will be delighted to share your compliments with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Kind regards, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 4.5/5

Cyrille P. Business - Confirmed reviews ALL

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Customer review rating 2.0/5

Goran C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you found our reception team friendly, however we are truly sorry for the very disappointing experience you had at the bar. The behavior you describe is absolutely not in line with our service standards, nor with the level of professionalism we expect from our team members. Please accept our sincere apologies for the lack of attention, the inappropriate remarks, and the service delay you experienced. This situation has been taken very seriously and has been immediately shared with the management team for investigation and appropriate action. We understand your frustration, and we regret that this experience has led to such a negative impression of our hotel. This is certainly not reflective of the experience we aim to provide. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity—despite this experience—to regain your trust in the future. Sincerely, Clémence D'hondt Cheffe de réception - Novotel Lille Aéroport ****

Other web-users rate our hotel

  • 130 reviews 9.3/10 Location
  • 309 reviews 7.5/10 Room
  • 434 reviews 9.3/10 Service
  • 123 reviews 6.9/10 Cleanliness
  • 119 reviews 6.7/10 Breakfast
  • 29 reviews 9.8/10 Bar
  • 5 reviews 3.3/10 Wellness Area

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