Mercure Lille Aeroport Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,428 reviews

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Mercure Lille Aeroport Hotel - Image 1
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Mercure Lille Aeroport Hotel - Image 4
110 rue Jean Jaures, 59810 LESQUIN, France

Description

Hotel extras

  • 2 min fr Lesquin airport, 7 min fr city center, free hotel-airport shuttle

  • Free enclosed parking with 600 spaces and 8 ELECTRA EV charging stations.

  • Restaurant and terrace with daily seasonal cuisine for lunch and dinner

  • 9 reception rooms for business and family functions, plus an Orangery

  • Fitness, sauna, hammam, satellite TV channels, BeIN Sport and Chromecast

Our accommodation(s)

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Hotel location

Mercure Lille Aeroport Hotel

110 rue Jean Jaures
59810 LESQUIN
France

GPS:50.582399, 3.092975

Telephone
Fax +33 3 20 87 46 47

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,428 reviews

Customer review rating 4.5/5

Elwin R. Solo - Confirmed reviews ALL

Friendly service, easy access, comfortable rooms

Cher Elwin R., Nous vous remercions chaleureusement pour vos commentaires élogieux concernant votre séjour à l'Hôtel Mercure Lille Aéroport. Il est très gratifiant de savoir que notre service amical, l'accès facile à l'hôtel et le confort de nos chambres ont contribué à rendre votre expérience agréable. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Jeremy Hôtel Mercure Lille Aéroport

Customer review rating 3.5/5

Matthew L. Business - Confirmed reviews ALL

Positives: Clean. Friendly staff. Comfortable bed. Good breakfast. Easy check in and check out. Bed comfortable. Negatives: shower not great - limescale on the head so poor flow, cold on second day 22/05 at 0630. No water in room and it’s a long walk to get it from jug/filter machine. No milk sachet or pot in the in-room tea/coffee supplies. Broken AirPlay / Cast module on TV.

Dear Matthew L., Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Lille Aeroport. We are pleased to hear that you found our location convenient, and that our cleanliness, friendly staff, and breakfast offerings met your expectations. We sincerely apologize for the issues you encountered during your stay, particularly concerning the shower and the amenities in your room. Your comments about the limescale affecting the shower flow and the temperature inconsistency have been duly noted. We are also sorry for the inconvenience of not having water readily available in your room and the absence of milk with your tea and coffee supplies. These elements are important for the comfort of our guests, and we will examine this feedback closely. Regarding the broken AirPlay/Cast module, we appreciate your bringing this to our attention, and we will ensure that it is addressed. Your insight is invaluable in helping us improve our services. Thank you once again for your comments, and we hope to welcome you back in the future. Best regards, Jeremy Hôtel Mercure Lille Aeroport

Customer review rating 1.5/5

Patrick M. Business - Confirmed reviews ALL

My friend's money was stolen from your hotel in his room!

Dear Sir, Thank you for taking the time to share your feedback. We take this type of situation very seriously. Following your report, the necessary checks were carried out, including verification of the room access records via our electronic locking system, and no evidence was found to confirm the allegations mentioned. The safety and well-being of our guests are among our top priorities, and our teams follow strict procedures on a daily basis to ensure a safe and professional environment. We would also like to remind you that a safe is available in the rooms so that guests may securely store their valuables. Of course, we remain available to speak directly with the person concerned should they wish to provide any additional information. Yours sincerely, Jeremy Front Office Manager

Customer review rating 5.0/5

Sabri A. Business - Confirmed reviews ALL

great stay

Dear Sabri A., Thank you for your positive feedback regarding your stay ! We are delighted to hear that you found our location convenient and that you had an enjoyable experience with us. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Nathan, Front office assistant

Customer review rating 4.5/5

Esteban F. Business - Confirmed reviews ALL

A point of improvement for me will be access to the fitness from 05:00 am. Perhaps, although that will require investment, improve the fitness equipment. The multifunctional unit has worn off handles.

Dear Esteban F., I sincerely thank you for your kind comments regarding the quality of our service. We are delighted to hear that your stay was positive. Regarding access to our fitness room, your suggestion to open at 5:00 am, as well as the improvement of the equipment, will be taken into consideration in our future planning. Your feedback is valuable to us. Best regards, Nathan, Front office assistant

Other web-users rate our hotel

  • 285 reviews 9.2/10 Location
  • 682 reviews 7.5/10 Room
  • 787 reviews 9.2/10 Service
  • 14 reviews 7.1/10 WiFi
  • 336 reviews 8.2/10 Breakfast
  • 240 reviews 8.4/10 Cleanliness
  • 37 reviews 9.1/10 Bar

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