Novotel Nancy 4 stars

Customer review rating (ALL Rating) 4.4/5 1,613 reviews

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Description

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 27°C, with sunny terrace, closed in winter

  • Direct access to the city center (bus line 4)

Our accommodation(s)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 LAXOU
France

GPS:48.695409, 6.124416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Cachette

Enjoy the delicious dishes prepared by our Chef in a real secret garden, indoors or on our sunny terrace in summer. Gourmet up-to-date recipes, dish of the day; all you need for a wonderful experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,613 reviews

TripAdvisor Rating  4.0/5  991 reviews

Certificate of excellence 2023

Good halfway house on route to Lake Como

Customer review rating 4.0/5

Ashley M. Business - Confirmed reviews ALL

Nice clean hotel, dinner was very good but the breakfast could be better, which was a bit dull, especially the coffee !

Dear Ashley, Thank you for your feedback ! We are really glad to hear that you have enjoyed your stay here. We would be pleased to welcome you back someday :) Cédric – Premier de réception Novotel Nancy Ouest

Poor choice

Customer review rating 1.5/5

Ian P. Solo - Confirmed reviews ALL

Very shabby rooms, poor design and cardboard cups!

Dear Mr P., Thank you for your feedback. We are sorry to hear that you didn't enjoyed your stay here. Cédric – Premier de réception Novotel Nancy Ouest

Poorer than an Ibis Budget

Customer review rating 1.5/5

Adrian F. M. Couples - Confirmed reviews ALL

Probably the worst hotel breakfast I have had in 10 years. A very limited choice, especially as the meats looked like they had been in the open for several days. The most unsatisfactory element was the "half board". This did not mean a complete evening meal, but 44 Eur (for two people) towards the meal. So, forget a starter, desert and even coffee within the "half board" deal. More trivially, the decor in the reception area looks like it was put together as a primary school project, but with the corridors to the rooms feeling like a prison block. Overall, deeply unimpressive for the price paid.

Dear Adrian, Thank you for sharing your experience here ! We're sorry about the problem for you at the restaurant. We would be pleased to welcome you back someday in our hotel AND our restaurant :) Cédric – Premier de réception Novotel Nancy Ouest

Gone downhill

Customer review rating 2.0/5

Emma H. Families - Confirmed reviews ALL

Goodness! This is a totally different hotel to what it was a year ago. We spent one night as a stopover on our way home and we wish we had kept going instead of spending the money. The staff at the main desk are still helpful and efficient, although quite often absent. Yes, the room was clean, but had worn more than I would expect in that time. The restaurant and breakfast service were shocking. There was no real service. The staff ran around looking busy, but doing very little for guests. The food at dinner was poor quality and tasteless & breakfast was a shoddy affair as well. One table at dinner was about to be cleared despite the fact the guests bags and belongings were all still there and they had only taken small children to the toilet briefly… Terrible price for such poor service and quality. A real disappointment.

Dear Family H., Thank you for your feedback. We are sorry to hear that the time you have spent here was not better. We apologize about this disagreement and hope to see you again someday. Cédric – Premier de réception Novotel Nancy Ouest

Very convenient

Customer review rating 4.5/5

Wilko S. Couples - Confirmed reviews ALL

Good facilities, no smoking rooms, clean great breakfast

Dear WILKO S., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathleen Novotel Nancy Ouest

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Other web-users rate our hotel

  • 583 reviews 9.2/10 Location
  • 1,328 reviews 7.4/10 Room
  • 901 reviews 8.1/10 Service
  • 30 reviews 6.8/10 WiFi
  • 614 reviews 7.5/10 Breakfast
  • 438 reviews 7.5/10 Cleanliness

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