Novotel Nancy 4 stars

Customer review rating (ALL Rating) 4.4/5 1,415 reviews

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Description

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 27°C, with sunny terrace, closed in winter

  • Direct access to the city center (bus line 4)

Our accommodation(s)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 LAXOU
France

GPS:48.695409, 6.124416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CACHETTE

Enjoy the delicious dishes prepared by our Chef in a real secret garden, indoors or on our sunny terrace in summer. Gourmet up-to-date recipes, dish of the day; all you need for a wonderful experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,415 reviews

Customer review rating 3.0/5

Hernan S. C. Families - Confirmed reviews ALL

As usual rooms were perfect, check-in and out easy, staff really attentive and lots of stuff for kids. However food during dinner was not good at all.

Dear Hernan, Thank you for taking the time to share your feedback. We are delighted that your stay at the Novotel Nancy was generally enjoyable, and that you appreciated the comfort of the rooms, the smoothness of your check-in and check-out, as well as the attentiveness of our staff and the activities offered for children. However, we are sincerely sorry to hear that your dining experience did not meet your expectations. Your feedback helps us improve and increase our guests’ satisfaction. We hope to have the pleasure of welcoming you back very soon for a fully satisfying stay. Best regards, Cédric LOUIS – Front Desk

Customer review rating 5.0/5

Marie P. H. Business - Confirmed reviews ALL

Agreable

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Cédric Louis - Premier de réception

Customer review rating 3.5/5

Gijs S. Families - Confirmed reviews ALL

As above: room and breakfast were fine. However I was disappointed by the low number of EV chargers and the fact that one charger was occupied by a non-EV. In the future charging availability will more and more determine the choice for a hotel so I would recommend making a policy (for example registering number plates so you can at least ask the guest to remove their vehicle).

Dear Gijs, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the comfort of your room and our breakfast. However, we understand your disappointment regarding the availability of charging stations. Our establishment currently has four 22 kWh charging stations, and we are aware that access to them can sometimes be limited. We look forward to welcoming you back to the Novotel Nancy and offering you an even more satisfying experience. Best regards, Cédric Louis - Premier de réception

Customer review rating 4.5/5

Stephan N. Families - Confirmed reviews ALL

we come allready 20 jears in this hotel. Rooms and Hotel are upgraded. One tip: scrambled eggs at breakfast were cold. More clients complained about it.

Dear, Thank you very much for your loyalty over the years, we sincerely appreciate it We are delighted that you appreciate the renovations, the comfort of our rooms, and our dining options. We have taken note of your comment regarding the scrambled eggs at breakfast. It is essential for us to ensure that our products are served at the right temperature, and your feedback will be shared with our teams so that we can quickly improve this aspect. We look forward to welcoming you back to the Novotel Nancy Laxou very soon for another enjoyable stay. Kind regards, Cédric LOUIS - Premier de reception

Customer review rating 4.5/5

John V. Families - Confirmed reviews ALL

good service, nice rooms, nice beer and good food

Bedankt dat u de tijd heeft genomen om uw ervaringen tijdens uw verblijf in Novotel Nancy met ons te delen door onze vragenlijst in te vullen. Uw tevredenheid is de beste beloning voor ons team! We zijn allemaal blij dat u van uw verblijf heeft genoten en hopen u binnenkort weer te zien. Anaëlle ENCLOS - Chargée de Clientèle Hôtel

Other web-users rate our hotel

  • 515 reviews 9.3/10 Location
  • 1,062 reviews 7.2/10 Room
  • 784 reviews 8.1/10 Service
  • 8 reviews 7.1/10 WiFi
  • 526 reviews 7.6/10 Breakfast
  • 445 reviews 6.6/10 Cleanliness

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