Novotel Nancy Hotel 4 stars

Customer review rating 4.4/5 6,406 reviews
Novotel Nancy
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 28°C with sunny terrace

  • Direct access to the city center (bus line 4)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request
  • Golf practice facilities (Nearby)
  • Boules/petanque
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Nancy

2 Rue du Vair
54520
laxou
france

Tel: +33383934545

Fax: (+33)3/83985707

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS LIGNE 4 :   4 Mouzon

  • TRAM LIGNE 2 :   2 Champ le boeuf

  • By plane

    NANCY At 13km / 8.08 miles

  • By helicopter

    NANCY ESSEY At 15km / 9.38 miles

  • By car

    NANCY CENTRE-LAXOU At 1km / 0.63 miles

  • By car

    NANCY-GENTILLY At 2km / 1.25 miles

  • By train

    NANCY VILLE At 6km / 3.73 miles

GPS :48.695409, 6.124416

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Classic Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Family Classic Room - 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Executive Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)
Accessible room

Classic Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Classic Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 23

Our restaurants and bars

GOURMET BAR

Type of cuisine: Thematic cuisine

Come and discover our Gourmet Bar concept among colleagues or family. Healthy and tasty dishes served convivially. Enjoy a gourmet getaway on our sunny terrace, in the restaurant, at the bar or in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 297

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Nancy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,406 reviews

tripadvisor

TripAdvisor Rating 4.0/5

875 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good saty

Customer review rating 4.4/5

Jean-baptiste B. Families - 10/02/2020 Confirmed reviews ALL

Staff is welcoming, breakfast is good and the room is clean

nice hotel with good service

Customer review rating 4.4/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

free parking, location and good service

was qyite good

Customer review rating 4.4/5

Dmitriy Business - 09/02/2020 Confirmed reviews ALL

breakfast was better 1-4 years ago, but in 2020 price is much more higher than previous years...

Nice hotel

Customer review rating 4.4/5

Rui Families - 21/01/2020 Confirmed reviews ALL

Friendly staff and good price with breakfast

Dear trevor j., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

high value for money

Customer review rating 4.4/5

Yossy Business - 19/01/2020 Confirmed reviews ALL

I satisfied with breakfast.

Dear Yoshihiro Y., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

One of the better Hotels in area

Customer review rating 4.4/5

Les S. Business - 16/01/2020 Confirmed reviews ALL

Positive staff attitude, nice rooms with good parking and excellent food in restaurant.

Dear Les S., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

VERY GOOD

Customer review rating 4.4/5

N. Business - 20/12/2019 Confirmed reviews ALL

VERY GOOD

Monsieur N., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nancy ainsi que pour votre fidélité. C’est avec grand plaisir que nous recevons vos compliments que nous ne manquerons pas de partager avec toute l'équipe. Nous vous souhaitons de belles fêtes de fin d'année et espérons vous accueillir très prochainement. Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Exceeded expectations

Customer review rating 4.4/5

R. C. Couples - 18/12/2019 Confirmed reviews ALL

One night stay. Very pleased with the room, shower, evening meal and breakfast. Couldn't be more pleased.

Dear richard C., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Slightly disappointed

Customer review rating 4.4/5

E. W. Families - 12/12/2019 Confirmed reviews ALL

i Was somewhat disappointed by the room. This is the first time I requested single beds and found the beds to be uncomfortable. The safe in the room showed an error message and was therefore unusable. As a gold card member I expected better service. The restart service was excellent as was the food.

Dear Elizabeth W., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

good experience with the room only

Customer review rating 4.4/5

Arnaud Business - 05/12/2019 Confirmed reviews ALL

Room quality, space clean was good Everything else was bad, team not nice, restaurant (price quantity).

Dear Lucas B., Thank you for taking the time to tell us about your experience at Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I also remain at your disposal if you want to have a direct talk about this. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Nice hotel but a bit noisy

Customer review rating 4.4/5

Nicolas Business - 25/11/2019 Confirmed reviews ALL

The room are nice and clean. The breakfast is also good. The restaurant is ok-ish but not a the level you would expect in France, even for a small restaurant. The main concern is the noise of water pipes. IN the morning, when neighbors take a shower don't even think about continuing to sleep.

Dear Nicolas P., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. We however apologize if some of our service were under your expectactions. We will directly give your comments to the management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Quiter ok

TripAdvisor rating 4.0/5

macvocal Couples - 17/11/2019 TripAdvisor review

In spite of the fact that extensive exterior construction work is taking place, the interior was impeccable. The bar-restaurant-lounge area is very interesting and inviting. For one very rare occasion, we found the personnel a bit under the usual welcoming attitude we found any Accor Hotel establishment. Alsom be careful not to serve the (red) wines at too warm a temperature.

Dear macvocal, Thank you for chosing Novotel Nancy Ouest for your stay in Nancy. We are sorry that the welcoming attitude was under your expectation, and we promise it won't happen again. We hope to proove you this very soon ! Sincerely,

Good overnight stop

Customer review rating 4.4/5

Anonymous Couples - 10/11/2019 Confirmed reviews ALL

Pleasant

Dear Clive M., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle Enclos Chargée de Clientèle Hôtel Novotel Nancy
Customer review rating 4.4/5

L. X. Business - 21/10/2019 Confirmed reviews ALL

comfortable

Dear Jessie L., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle Enclos Chargée de Clientèle Hôtel Novotel Nancy

The room was okay but nothing special. But we didn't have breakfast at the extortionate rates!

Customer review rating 4.4/5

Alex Friends - 13/10/2019 Confirmed reviews ALL

We arrived late in the evening so we didn't know whether we would be up in time for breakfast. When we came down for breakfast in the morning we discovered that because we hadn't booked the night before, we would have to pay €17 each for breakfast. That's nearly double the price of everywhere else that we stayed in the previous 10 days, where the price of breakfast was typically in between 9 and 11 euros. I think it's disgusting to take advantage of guests like that. On another note I tried to book on your website directly but I kept getting an error so I had to use a third party app to make the booking.

Madame d., Votre satisfaction est une récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. C'est pourquoi il est très important que vous nous aillez fait part de votre ressenti quant au petit-déjeuner. Nous proposons des produits supplémentaires du typique buffet Novotel avec des produits locaux,sans gluten... pour satisfaire à toutes les envies sucrées, salées et gourmandes.. mais sachez que je transmets votre commentaire aux équipes Novotel France qui sont en charge de la qualité des produits que nous avons au buffet et du tarif de 16.50 euros. Nous proposons également une formule à 8 Euros pour un petit-déjeuner moins copieux (boisson chaude, jus de fruit, viennoiseries,yaourt) cela permet à nos clients de décider de quelle formule leur convient le mieux. Soyez assurée que nous sommes soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux. Bien à vous, Anaëlle Enclos Chargée de Clientèle Hôtel Novotel Nancy

Welcoming and clean

Customer review rating 4.4/5

Leanda E. Couples - 06/10/2019 Confirmed reviews ALL

The welcome and check in was professional, the rooms were of a high standard and very clean. Disappointed that we were not informed that the swimming pool was out of action at time of booking. We felt that breakfast was very expensive for the food that was on offer, not at all value for money. On a plus side the hotel offers secure parking suitable to park a car and caravan.

Dear Mrs E., We very much appreciate your comments regarding your stay at the Novotel Nancy. We will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. That's why it's so important that you share your feelings about breakfast. We try to offer products in addition to the typical Novotel buffet with local products but know that I send your comment to Novotel France teams who are in charge of the quality of the products we have at the buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle Enclos Chargée de Clientèle Hôtel Novotel Nancy

a satisfactory overnight stop at a very conveniently located hotel

Customer review rating 4.4/5

R. Couples - 01/10/2019 Confirmed reviews ALL

My wife and I stopped using the Novotel group of hotels in 2017 because we found that standards had declined significantly over the years. We decided to give the Nancy hotel another try this year as it is very conveniently located for an overnight stop on the way back from Switzerland and I'm pleased to say that the overall experience was much better. The general standard of service both at reception and in the restaurant was excellent and the staff very courteous. The food had improved significantly from our last visit although the menu was somewhat exotic for our tastes. We would have preferred to see more typical French dishes and would also have preferred to have dined without the continual noisy music from the bar. Breakfast is still a disappointment because of the machine coffee and reheated bread. This is not what a visitor expects from a French hotel, whatever the standard.

Holiday

Customer review rating 4.4/5

Pisces Couples - 21/09/2019 Confirmed reviews ALL

Everything was done efficiently

well looked after

Customer review rating 4.4/5

David H. Friends - 21/09/2019 Confirmed reviews ALL

great welcolme good room and excellent meal, cheeful staff

EXCELLENT

Customer review rating 4.4/5

N. Business - 20/09/2019 Confirmed reviews ALL

J'adore le personnel

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in laxou