Novotel Nancy 4 stars

Customer review rating (ALL Rating) 4.4/5 1,418 reviews

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2 Rue du Vair, 54520 LAXOU, France

Description

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 27°C, with sunny terrace, closed in winter

  • Direct access to the city center (bus line 4)

Our accommodation(s)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 LAXOU
France

GPS:48.695409, 6.124416

Telephone
Fax +33 3 83 98 57 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Cachette

Enjoy the delicious dishes prepared by our Chef in a real secret garden, indoors or on our sunny terrace in summer. Gourmet up-to-date recipes, dish of the day; all you need for a wonderful experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,418 reviews

TripAdvisor Rating  4.0/5  1,017 reviews

Customer review rating 3.5/5

Jane M. Couples - Confirmed reviews ALL

Hotel good location. Restaurant mediocre.

Customer review rating 4.0/5

Pascal N. Business - Confirmed reviews ALL

Nice hotel with friendly helpful staff. Only issue was the room was too hot for my liking even with thermostat at the minimum temperature. The breakfast was really good with plenty of choices

Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Nancy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir à nouveau. Anaëlle ENCLOS - Chargée de Clientèle Hôtel

Customer review rating 4.5/5

Nick L. Couples - Confirmed reviews ALL

Easy check in and out. Clean functional room. Good food and service in restaurant and bar.

Dear guest, Thank you for your positive feedback. We are delighted that you enjoyed the ease of your arrival and departure, the comfort of your room, and the quality of our food and service. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another stay. Kind regards, Cédric Louis- Premier de réception

Customer review rating 0.5/5

Dave W. Couples - Confirmed reviews ALL

De rooms had no airconditioning, resulting into a night without much sleep. The feedback from the staff at Novotel was unacceptabel and incorrect. They said that this was our own choice as the HVAC not working was mentioned on the website when we booked. As a preffered customer we alsways book with the Accord app. Nothing was mentioned about not working AC otherwise we would have stayed at a differnet hotel. Beds are covered with plastic matress protectors, extreemly uncomfortable and unhealty. Very dissapointed Accor member.

Dear, Thank you for sharing your impressions following your recent stay. We sincerely regret that it did not meet your expectations, especially as a loyal member of our ALL Accor program. We are sorry to hear that the comfort of your room was not up to standard, particularly due to the lack of heating. As stated on our official website, the air conditioning system was temporarily out of service during your stay due to technical maintenance. We understand your frustration if this was not made clear at the time of booking. Regarding the comments about our mattress protectors, we do indeed use protectors that meet hotel hygiene standards. That said, we take note of your feedback on their perceived comfort. Our aim is always to inform our customers with transparency and respect. We take your feedback on this matter very seriously. We sincerely hope to regain your trust during a future stay, under better conditions. Please do not hesitate to contact us in advance if you decide to return; we will be delighted to assist you personally with your reservation. Cédric LOUIS - First of Reception

Customer review rating 4.0/5

Sylvia B. Couples - Confirmed reviews ALL

Perfect hotel

Beste gast, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet, Cédric Louis - Premier de réception

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Other web-users rate our hotel

  • 525 reviews 9.2/10 Location
  • 1,073 reviews 7/10 Room
  • 782 reviews 7.9/10 Service
  • 9 reviews 7.6/10 WiFi
  • 509 reviews 7.6/10 Breakfast
  • 434 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.