Novotel Nancy Hotel 4 stars

Positive staff attitude, nice rooms with good parking and excellent food in restaurant.

VERY GOOD

One night stay. Very pleased with the room, shower, evening meal and breakfast. Couldn't be more pleased.

i Was somewhat disappointed by the room. This is the first time I requested single beds and found the beds to be uncomfortable. The safe in the room showed an error message and was therefore unusable. As a gold card member I expected better service. The restart service was excellent as was the food.

Room quality, space clean was good Everything else was bad, team not nice, restaurant (price quantity).

The room are nice and clean. The breakfast is also good. The restaurant is ok-ish but not a the level you would expect in France, even for a small restaurant. The main concern is the noise of water pipes. IN the morning, when neighbors take a shower don't even think about continuing to sleep.

In spite of the fact that extensive exterior construction work is taking place, the interior was impeccable. The bar-restaurant-lounge area is very interesting and inviting. For one very rare occasion, we found the personnel a bit under the usual welcoming attitude we found any Accor Hotel establishment. Alsom be careful not to serve the (red) wines at too warm a temperature.

Pleasant

comfortable

We arrived late in the evening so we didn't know whether we would be up in time for breakfast. When we came down for breakfast in the morning we discovered that because we hadn't booked the night before, we would have to pay €17 each for breakfast. That's nearly double the price of everywhere else that we stayed in the previous 10 days, where the price of breakfast was typically in between 9 and 11 euros. I think it's disgusting to take advantage of guests like that. On another note I tried to book on your website directly but I kept getting an error so I had to use a third party app to make the booking.

The welcome and check in was professional, the rooms were of a high standard and very clean. Disappointed that we were not informed that the swimming pool was out of action at time of booking. We felt that breakfast was very expensive for the food that was on offer, not at all value for money. On a plus side the hotel offers secure parking suitable to park a car and caravan.

My wife and I stopped using the Novotel group of hotels in 2017 because we found that standards had declined significantly over the years. We decided to give the Nancy hotel another try this year as it is very conveniently located for an overnight stop on the way back from Switzerland and I'm pleased to say that the overall experience was much better. The general standard of service both at reception and in the restaurant was excellent and the staff very courteous. The food had improved significantly from our last visit although the menu was somewhat exotic for our tastes. We would have preferred to see more typical French dishes and would also have preferred to have dined without the continual noisy music from the bar. Breakfast is still a disappointment because of the machine coffee and reheated bread. This is not what a visitor expects from a French hotel, whatever the standard.

Everything was done efficiently

great welcolme good room and excellent meal, cheeful staff

J'adore le personnel