Novotel Nancy Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 7,295 reviews

ALLSAFE approved hotel

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Novotel Nancy
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+ 16 Services

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 28°C with sunny terrace

  • Direct access to the city center (bus line 4)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 laxou
france

Fax: (+33)3/83985707

Check-in from 12h00

Check out up to 12h00

  • BUS LIGNE 4:  4 Mouzon

  • TRAM LIGNE 2:  2 Champ le boeuf

  • By plane

    NANCY At 13km / 8.08 miles

  • By helicopter

    NANCY ESSEY At 15km / 9.38 miles

  • By car

    NANCY CENTRE-LAXOU At 1km / 0.63 miles

  • By car

    NANCY-GENTILLY At 2km / 1.25 miles

  • By train

    NANCY VILLE At 6km / 3.73 miles

GPS:48.695409, 6.124416

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Cachette

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 297

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Nancy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,295 reviews

TripAdvisor Rating 4.0/5

947 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfortable, friendly and helpful

TripAdvisor rating 5.0/5

David-in-Kent-UK 19/01/2022 TripAdvisor review

We arrived at the Novotel, Nancy with only 8 km range left on our electric car, on a cold, foggy night. The Reception desk welcomed us, connected us to one of the chargers in the hotel parking, and sent us off to a comfortable room. Later we had a fine dinner at the hotel restaurant. A very family-friendly atmosphere. Highly recommended.

Average

Customer review rating 1.5/5

Mf_paris Families - 09/01/2022 Confirmed reviews ALL

Quality of the room way below our expectations (smelling awkward, very small for 4...) equipment very limited. Only good thing are the breakfast and most of the young persons in charge of reception and bar.

Dear MATHIEU F., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphaëlle SALVADOR Assistante Responsable Hébergement Novotel Nancy Ouest

Good on all points

Customer review rating 5.0/5

Isabelle Families - 22/12/2021 Confirmed reviews ALL

Good room, good service, parking, nice breakfast and restaurant.

frustrating

Customer review rating 1.5/5

Anonymous Families - 08/12/2021 Confirmed reviews ALL

We asked for two cribs during booking, requested at least one during check in online and got a room without one. We had to ask extra for it and the receptionist asked is if we had asked for it during booking. Breakfast buffet had sliced cheese missing, which is kids friendly. Only hot chocolate from the machine, no milk and chocolate powder available.

Great stay and warm welcome

Customer review rating 4.5/5

Eline B. Families - 02/11/2021 Confirmed reviews ALL

We were warmly welcomed, quickly checked in and had a great diner and fun in the lobby playing table football.

Dear Eline B., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle SALVADOR Assistante Responsable Hébergement Novotel Nancy Ouest

Comfy, quiet but poor welcome

Customer review rating 2.0/5

Tnt61 Couples - 16/10/2021 Confirmed reviews ALL

Rooms are comfortable and quiet, though need some maintenance. Our welcome wasn't good. We'd requested a room far from the elevators, it was practically opposite. We asked the receptionist to speak slowly on arrival as we did not speak much French. She did not. The Breakfast is mass catering rather than locally sourced.

Dear James T., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne VILLIERS Adjointe de Direction Novotel Nancy Ouest

We’ll located

Customer review rating 4.5/5

Scott H. Families - 14/10/2021 Confirmed reviews ALL

Bright modern hotel with friendly, helpful staff.

Pleasant stay, I really liked the swimming pool.

Customer review rating 4.0/5

S. K. Business - 07/10/2021 Confirmed reviews ALL

Some confusions during the booking process, the rest was fine.

Dear Mr K., Je vous remercie d'avoir pris le temps de nous faire un retour suite à votre séjour en plus de celui fait à votre départ. Nous sommes ravis de vous avoir accueilli et que vous ayez apprécié notre piscine. Concernant votre réservation, nous ne sommes pas les auteurs de la création de votre carte Accor liés à votre e-mail, et les données touchant à l'identité étant considérées comme "sensibles" d'un point de vue RGPD, seul le customer care Accor peut être en capacité d'inverser le nom et prénom. Le tarif négocié étant avec demi-pension, il est normal que cela ne se reflète pas dans votre réservation sur l'application, non similaire à notre tarif du jour avec soirée étape. Il s'agit d'une modulation que nous devons faire manuellement, et qui n'en change rien au crédit de points puisque le système se base sur vos consommations hors taxes suite à votre départ. Je reste à votre entière disposition pour tout complément d'informations à h0…, et reste au plaisir de vous revoir. Sincerely, Raphaëlle SALVADOR Assistante Responsable Hébergement Novotel Nancy Ouest

Great overnight stay

Customer review rating 4.5/5

Anonymous Families - 06/10/2021 Confirmed reviews ALL

Comfortable rooms, surprisingly great food, electric vehicle charging.

Constant quality

Customer review rating 4.0/5

Hein Couples - 25/09/2021 Confirmed reviews ALL

We've been here about 6 or 7 times in de last 20 years and the quality is very constant. Although most personnel is very helpful and friendly, there are some that should be working in another business without direct client contact.

There are insects in the room

Customer review rating 0.5/5

Ma… Families - 21/09/2021 Confirmed reviews ALL

Need to renew the room

Disappointing

Customer review rating 2.0/5

Henk Couples - 19/09/2021 Confirmed reviews ALL

Prior to dinner allergy indicated, however, dinner served with allergy causing ingredient. After complaint it was clearly taken away from the teller without any alternative. Around midnight an alarm signal sounded continuously and not easily recognizable as a fire alarm. Once down the stairs we noticed that there was a total lack of coordination. One of the guests came back upstairs and told us that everything was okay! In the room the fire instructions are hanging too high and even in such a small print that one cannot read. I may expect more from an international hotel chain.

Disappointed this year

Customer review rating 3.0/5

Jd Couples - 12/09/2021 Confirmed reviews ALL

Long time check in and restaurant makes mistakes regularly

Nice hotel and location

Customer review rating 4.0/5

Lucas Families - 16/08/2021 Confirmed reviews ALL

Overall exeperience positive. However, two items from the bar were added tonour invoice which I realized aftwewards when I was at home. Not sure what checks and balances are applied by Novotel, but seems that improvements are required in this area.

Dear Lucas G., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Perfect stop

Customer review rating 4.5/5

Anonymous Families - 14/08/2021 Confirmed reviews ALL

Nice location next to highway exit with swimminpool large room and very friendly staff. The restaurant is also a good pick with sitting outside a reasonably priced food.

Dear Aurele A., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Good stay

Customer review rating 4.5/5

Fam L. Families - 09/08/2021 Confirmed reviews ALL

Clean, safe, easy accessable by car, easily booked, plenty choice of restaurents.

Dear Jean-Paul L., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

good short stay

Customer review rating 4.0/5

Lau Families - 23/07/2021 Confirmed reviews ALL

nice room, meal ok, bit swimming pool much more crowded than usual

Dear Laurent G., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Nice stopover at family room

TripAdvisor rating 4.0/5

DKriyani 25/07/2020 TripAdvisor review

It's good to have a family room with 2 single bed for our 2 big kids (young adult). Wifi is important for us, and we are happy with the connection during our stay here. A basic breakfast, a clean room, and parking space are good points why we choose this hotel. Thanks for the hospitality. Keep up the good work.

Quiter ok

TripAdvisor rating 4.0/5

macvocal Couples - 17/11/2019 TripAdvisor review

In spite of the fact that extensive exterior construction work is taking place, the interior was impeccable. The bar-restaurant-lounge area is very interesting and inviting. For one very rare occasion, we found the personnel a bit under the usual welcoming attitude we found any Accor Hotel establishment. Alsom be careful not to serve the (red) wines at too warm a temperature.

Dear macvocal, Thank you for chosing Novotel Nancy Ouest for your stay in Nancy. We are sorry that the welcoming attitude was under your expectation, and we promise it won't happen again. We hope to proove you this very soon ! Sincerely,

Unsatisfactory

TripAdvisor rating 2.0/5

gabriellasilvano2 Family - 15/08/2019 TripAdvisor review

We chose the hotel for its location near the motoway , and that was the only thing which I appreciated it for, together with the kindness of the personnel at the reception. As for the other things, it was a disappointing experience. First, the room was small and the extra bed was uncomfortable. Secondly, dinner was unsatisfactory, both for the service and for the food. Whatsmore, it was way too expensive just like the whole staying

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