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Novotel Nancy Hotel 4 stars

Customer review rating 4.4/5 6,986 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Nancy
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+ 11 Services

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 28°C with sunny terrace

  • Direct access to the city center (bus line 4)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request Paying
  • Golf practice facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Nancy

2 Rue du Vair
54520 laxou
france

Tel: +33383934545

Fax: (+33)3/83985707

Check-in from 12h00

Check out up to 12h00

  • BUS LIGNE 4 :  4 Mouzon

  • TRAM LIGNE 2 :  2 Champ le boeuf

  • By plane

    NANCY At 13km / 8.08 miles

  • By helicopter

    NANCY ESSEY At 15km / 9.38 miles

  • By car

    NANCY CENTRE-LAXOU At 1km / 0.63 miles

  • By car

    NANCY-GENTILLY At 2km / 1.25 miles

  • By train

    NANCY VILLE At 6km / 3.73 miles

GPS :48.695409, 6.124416

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

La Cachette

Type of cuisine: Other cooking style

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

BAR

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 297

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Nancy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,986 reviews

tripadvisor

TripAdvisor Rating 4.0/5

917 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good short stay

Customer review rating 4.0/5

Lau Families - 23/07/2021 Confirmed reviews ALL

nice room, meal ok, bit swimming pool much more crowded than usual

Dear Laurent G., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Enjoyable stay

Customer review rating 4.5/5

Stephan D. V. Families - 19/07/2021 Confirmed reviews ALL

Had a nice drink and swim. Only stayed for 1 night to continue our journey the next day. Well rested and had a good breakfast.

Dear Stephan de V., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Handy location

Customer review rating 4.0/5

Inge S. Families - 16/07/2021 Confirmed reviews ALL

Perfect hotel for having an overnight travelling to Southern France. Location is handy close to the highway, private and supervised parking, great amemities.

Dear Inge S., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

well located for my needs.

Customer review rating 4.5/5

Tukan Business - 15/07/2021 Confirmed reviews ALL

thanks for the services provided. Very good breakfast, but also the diner is nice. Spacy rooms

Dear Joerg R., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Good all in all

Customer review rating 4.5/5

Isabellediane Families - 12/07/2021 Confirmed reviews ALL

everything went very well and all was done to make it easy with a baby.

Dear Isabelle B., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Very good service.

Customer review rating 5.0/5

Rudolf Couples - 04/07/2021 Confirmed reviews ALL

Relaxed.

Everything's on top but the bed :(

Customer review rating 3.5/5

Alex H. (. Solo - 15/06/2021 Confirmed reviews ALL

Sleeping is all about comfort. The mattress feels like a stone. Worse, it's covered by a plastic protection so you're sweating all night long. The restaurant can also improve, no that th food was bad, but the breakfast was full of plastics: butter in plastic, cheese in plastic, industrial, you feel like shopping at Carrefour. Service was absolutely perfect. The place is quiet, easy to find, excellent wifi, nice garden for relaxation, a pool I would love to jump in, the room was clean, spacious, very quiet, toilet separated from the bathroom, Italian shower...

Dear Alex H., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that the mattress hasn't satisfied you as much as all our guest enjoy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

good room standard but no good food

Customer review rating 2.0/5

Jkl Business - 25/01/2021 Confirmed reviews ALL

this was my third stay at this hotel. The rooms are good and well equipped. The quality of the food on offer was poor. Started with a low-cost foie gras with a shabby chutney, on the second night after a 2-hour wait a dirty glass of wine and an unattractive salmon plate. On the third night a Cesar salad with cold industrial chicken, not even a little fried in the pan.... very disappointing.

Dear Johanna K., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We take into account the bad things about the food and will directly make all the necessary to improve it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne VILLIERS Responsable Hébergement Novotel Nancy Ouest

Tiny - we left earlier than planned

Customer review rating 1.5/5

Kyara Families - 18/10/2020 Confirmed reviews ALL

Great restaurant Room was really too small impossible to use the toilet my legs wouldn’t fit

Dear Winfried A., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Well located

Customer review rating 4.0/5

E. W. Couples - 05/10/2020 Confirmed reviews ALL

This is not our first stay at the Novotel Laxou. As we had already checked in online, our room key was ready for us. Reception staff was friendly and welcoming on arrival. The room was clean and quiet. We had reserved a table for dinner, however were very disappointed by the level of service and quality of food. The waiter did not take the time to confirm that he had understood our order and therefore got it wrong. A second glass of wine never arrived. Not the service I expected.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raphaëlle WARIN Assistante Responsable Hébergement Novotel Nancy Ouest

Perfect for our needs

Customer review rating 5.0/5

Anonymous Families - 05/09/2020 Confirmed reviews ALL

Excellent hotel, staff very helpful, nice service at the bar. Although the hotel is not located in the center, the location was fine for us, specially because there is a pool - an important feature when you have kids. Nancy centre is about 10/15 minutes drive, depending on traffic so it is not bad. Near by there is a shopping center with a few restaurants also. We did not eat in the hotel but the service at the bar was good. To complete our stay, there was a French soccer team staying at the same times and it was a big attraction for our mini fans.

Nice stopover at family room

TripAdvisor rating 4.0/5

DKriyani 25/07/2020 TripAdvisor review

It's good to have a family room with 2 single bed for our 2 big kids (young adult). Wifi is important for us, and we are happy with the connection during our stay here. A basic breakfast, a clean room, and parking space are good points why we choose this hotel. Thanks for the hospitality. Keep up the good work.

Quiter ok

TripAdvisor rating 4.0/5

macvocal Couples - 17/11/2019 TripAdvisor review

In spite of the fact that extensive exterior construction work is taking place, the interior was impeccable. The bar-restaurant-lounge area is very interesting and inviting. For one very rare occasion, we found the personnel a bit under the usual welcoming attitude we found any Accor Hotel establishment. Alsom be careful not to serve the (red) wines at too warm a temperature.

Dear macvocal, Thank you for chosing Novotel Nancy Ouest for your stay in Nancy. We are sorry that the welcoming attitude was under your expectation, and we promise it won't happen again. We hope to proove you this very soon ! Sincerely,

Unsatisfactory

TripAdvisor rating 2.0/5

gabriellasilvano2 Family - 15/08/2019 TripAdvisor review

We chose the hotel for its location near the motoway , and that was the only thing which I appreciated it for, together with the kindness of the personnel at the reception. As for the other things, it was a disappointing experience. First, the room was small and the extra bed was uncomfortable. Secondly, dinner was unsatisfactory, both for the service and for the food. Whatsmore, it was way too expensive just like the whole staying

Very conveniently located hotel

TripAdvisor rating 4.0/5

johannav777 Couples - 10/03/2019 TripAdvisor review

Travelling from the South of France to the North of the Netherlands and need a stopover? This is a good place for a stopover. Within minutes of the motorway. Easy check-in and check-out. Good dining options and great breakfast buffet.

One to avoid

TripAdvisor rating 2.0/5

Martin F Couples - 13/08/2018 TripAdvisor review

Don't bother coming here if you expect to dine or have a decent breakfast. It's a normal Novotel but incapable of handling a fairly full number of guests and definitely not value for money. It's OK for a stopover provided you bring your own food and don't expect the staff to do their jobs.

Clean and quite

TripAdvisor rating 5.0/5

SteaninM Couples - 30/05/2018 TripAdvisor review

I enjoyed staying in this hotel with outdoor swimming pool and a large terrace with a bar restaurant. There is also a large free parking. The Wifi is fast and free. The rooms are clean. The breakfast is quality good food.

You know what you get

TripAdvisor rating 4.0/5

larsj327 Couples - 14/12/2017 TripAdvisor review

Novotel is always a safe chose. You inow that the rooms have good standard. And for us travelling with a dog we know that she always is welcome. But check if the restaurant is open. It was a negative surprise for us that it was closed sundays. There were no information about that when we booked. After a whole day in the car you really want a dinner in the evening. Located in industrial suburbs there were no other restaurant options.

Stop over in Nancy

TripAdvisor rating 4.0/5

HJ_Fuchs Solo travel - 30/09/2017 TripAdvisor review

On my way back home to Switzerland I have stayed at Novotel Nancy in a Superior-Room and it has been a very nice stay. The room was very well equiped and sleeping was wonderful. Also the food in the restaurant was delicious. I would stay there again.

My thoughts about Novotel

TripAdvisor rating 5.0/5

veli_aykanat Business - 30/05/2016 TripAdvisor review

I liked this hotel. Third time staying at this hotel. Customer relations are excellent. The restaurant is very good. The taste of the food is great. Presentations ver nice. If you work in this area, I recommend that you select.

Dear Guest. Thank you very much for your compliments. Best regards.

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