Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,594 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,594 reviews

TripAdvisor Rating  3.9/5  3,488 reviews

Customer review rating 4.5/5

Brev J. Families - Confirmed reviews ALL

We enjoyed our stay.Our room was beautiful. The hotel is in need of refurbishment.

Dear Brev, Thank you for your kind words regarding your recent stay and for highlighting the beauty of your room. Your positive comments about our team, cleanliness, and the ALL loyalty program mean a great deal, and we’re delighted that your Platinum status continues to feel valued. We also appreciate your honest observations regarding the hotel’s need for refurbishment and the breakfast selection. We want to reassure you that we are currently planning a refurbishment program to refresh and elevate the hotel. Thank you again for staying with us, and we look forward to welcoming you back for an even better experience next time. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 0.5/5

Guest O. D. T. O. T. D. Families - Confirmed reviews ALL

worst stay never return

Dear D., Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear that your stay fell below your expectations. We understand how important it is for guests to feel heard, and one o. our managers have reached out to you right after your departure to personally acknowledge your experience and ensure your concerns were properly noted. Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback, and we hope to have the opportunity to restore your confidence in our hospitality in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Robin H. Friends - Confirmed reviews ALL

hotel looks great from the outside, inside its very tired and needs a lot of repair and maintenance. once again only one elevator working so caused a lot of inconvenience. Dining at the hotel was almost impossible (so went out), breakfast was a completely shambolic and very badly organized. Hotel was very noisy with lots of very small children running amok

Dear Robin, Thank you so much for sharing your feedback with us. We sincerely recognise the inconvenience you experienced during your recent stay and apologise for the impact it had. This includes the issues with lift availability and the parts of the hotel that appeared outdated or in need of attention. Please know that our team is currently working on essential maintenance and refurbishment to enhance the overall guest experience. We are disappointed to hear that you faced difficulties with dining and that breakfast did not meet expectations. Please be assured that your feedback has been passed on to our Food & Beverage team for prompt review and improvement. Regarding the noise disturbance, we aim to provide a comfortable environment for all guests, and I’m sorry this impacted your stay. We value your feedback as it helps us focus our efforts where they’re most needed. I hope we will have the opportunity to welcome you back for a far improved experience in the future. Warm Regards, Guest Relations Team Fairmont Resort Blue Mountains.

Customer review rating 3.5/5

Jeevan K. Families - Confirmed reviews ALL

It’s a bit dated, very very noisy and chaotic and probably slightly over priced

Dear Jeevan, Thank you for sharing your thoughts regarding your recent stay at Fairmont Resort Blue Mountains. We appreciate your feedback about the location and your concerns regarding noise levels and perceived value. Your insights are invaluable as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, providing a more enjoyable experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Greg B. Couples - Confirmed reviews ALL

Our stay was very enjoyable apart from the issue of trying to make a booking for dinner at Embers Restaurant online. When I requested a 7pm booking earlier in the day it responded that I had been on a waiting list and would hear back later. This gave me the impression that the restaurant was fully booked and that the booking would depend on someone canceling. I was surprised that the restaurant would be full on a Sunday night, but still having heard nothing by late afternoon I was tempted to book a restaurant elsewhere. However we preferred not to go our so were resigning ourselves to eating in the snack bar when at last an email arrived at 5:59pm confirming a booking for 6:30-6:45 (not the 7pm that I’d requested). Anyway we did eventually dine at Embers, with a relatively small number of other patrons. I wonder whether other patrons had decided to go elsewhere as a result of this unsatisfactory booking process?

Dear Greg, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your overall experience at Fairmont Resort Blue Mountains. We sincerely apologize for the inconvenience you encountered with the online booking system for Embers Restaurant. It is our goal to provide a seamless dining experience, and we understand how a delayed confirmation can impact your plans. We appreciate your patience as we worked to finalize your reservation. Your comments regarding the booking process have been duly noted, and we will review them to enhance our guest experience in the future. We are glad that you were able to enjoy your meal at Embers, and we hope it was a delightful dining experience despite the initial challenges. Thank you once again for your valuable feedback, and we look forward to welcoming you back on your next visit. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

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Other web-users rate our hotel

  • 1,443 reviews 8.2/10 Location
  • 2,747 reviews 5.8/10 Room
  • 2,874 reviews 7.7/10 Service
  • 24 reviews 4.4/10 WiFi
  • 1,590 reviews 5.1/10 Food
  • 1,019 reviews 5.4/10 Comfort
  • 879 reviews 3.2/10 Cleanliness
  • 714 reviews 6.7/10 Breakfast

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