Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,606 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,606 reviews

TripAdvisor Rating  3.9/5  3,485 reviews

Terrible

TripAdvisor rating 1.0/5

701traceyi TripAdvisor review

My sister and I went to the High Tea at the Fairmont resort. The staff were lovely and attentive but the food was terrible. The sandwiches were not on fresh bread and tasted disgusting - salami and chutney! None of the pastries were made in-house. Don’t waste your money.

Customer review rating 5.0/5

Jenine W. Couples - Confirmed reviews ALL

Lovely quick 1 night escape out of Sydney was totally amazing and relaxing.

Dear Ms W., Thank you very much for taking the time to share your feedback following your recent stay with us at Fairmont Resort Blue Mountains. We are delighted to hear that your one-night escape from Sydney was totally amazing and relaxing, and that you enjoyed a smooth booking experience, seamless arrival and departure, and the warm service provided by our team. It’s also wonderful to know you found the stay worthy of recommending to friends and family. We truly appreciate you sharing your comments regarding the mattress firmness and pillow comfort. While comfort preferences can vary, your feedback is invaluable and has been shared with our housekeeping and rooms teams for review and follow-up. Please know that we do offer a selection of pillow options on request, and our team would be more than happy to assist during future stays to ensure your comfort. Thank you as well for your continued loyalty as a valued ALL Gold and Accor Vacation Club member. We sincerely hope to have the pleasure of welcoming you back again soon for another relaxing escape. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Nicole P. Families - Confirmed reviews ALL

Great overall. Super kid friendly, my 5 yo daughter loved it, especially the pool and the soft play areas. A couple of suggested improvements. Room booked for 3, however towelling only provided for 2. A few of the restuarants we would have liked were unforuntely closed during our stay. The resort is HUGE and I found it easy to get disorientated. Perhaps some more signage throughout. We had very loud what sounded like piping noises during our stay, particularly early morning. There was visible dust on the phone in our room also.

Dear Nicole P., Thank you for your kind words regarding your stay at Fairmont Resort Blue Mountains - MGallery Collection. We are delighted to hear that your daughter enjoyed the pool and soft play areas, which are designed with families in mind. We appreciate your feedback concerning the towels provided and the availability of dining options during your visit. Your comments regarding the signage within the resort and the noise disturbances will be shared with our management team for consideration as we continually strive to enhance our guest experience. We also regret any inconvenience caused by the dust in your room, as our housekeeping team is dedicated to maintaining high cleanliness standards. Thank you for taking the time to share your insights with us. Warm Regards, Michelle Taylor General Manager

Customer review rating 2.5/5

Millie D. Families - Confirmed reviews ALL

Grounds of the hotel are good and location is great. The room could have been cleaner, we had several long black hairs in the bathroom and in the bedrooms. The noise from other guests was so bad, we barely slept for the 2 nights due to people banging and kids screaming. The hotel needs some care, it’s definitely getting older, the Italian restaurant could of been cleaner, the table cloths were sticky and had holes in them.

Dear Millie D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the grounds of the hotel. However, we sincerely apologize for the cleanliness issues you encountered in your room and the restaurant. Cleanliness is a top priority for us, and your comments will be addressed with our housekeeping team. Additionally, we regret that noise from other guests affected your comfort during your stay. We appreciate your insights and will consider them as we continue to enhance our services and facilities. I am meeting with all team members for training. Warm Regards, Michelle Taylor General Manager

Customer review rating 3.5/5

Maria L. Families - Confirmed reviews ALL

It's a lovely resort and they cater well for children and the staff are lovely and friendly. However, the rooms need to be updated. There's mold growing in the silicone around the sink and emenities that used to be a standard in each room are only available when you call now. And when I did call for a shower cap (I had forgotten to bring one) I was told that they had no stock of shower caps which meant I had to wear a plastic bag designed for used nappies over my head. So not sure if making people call for emenities in a resort is a cost minimising measure, but perhaps stock levels would have been better monitored. The other issue I have and this had happened last year as well is that housekeeping takes a very long time to get to your room every day. We had gotten back to our room thinking it would have been cleaned at around 4pm, only to find it hadn't yet. We quickly asked for clean towels, and toilet paper as we were going out that evening and needed to get ready.

Dear Maria L., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains - MGallery Collection. It is wonderful to hear that you found our resort lovely and that our staff made a positive impression during your visit. I sincerely apologize for the issues you faced with the room 406 condition and amenities. We strive to maintain high standards of cleanliness and comfort, and your comments regarding the silicone around the sink and the availability of amenities have been duly noted. Your experience with the shower cap is certainly not reflective of our service expectations, this is the new Earth friendly cap and I appreciate your understanding in this matter. Additionally, I regret to learn about the delays in housekeeping services. Timeliness is crucial, and I recognize the inconvenience this caused during your stay. Your feedback is invaluable as we continuously seek to improve our service levels. Thank you once again for your insights, and I hope you may consider visiting us again in the future. Warm Regards, Michelle Taylor General Manager

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Other web-users rate our hotel

  • 1,447 reviews 8.2/10 Location
  • 2,741 reviews 5.9/10 Room
  • 2,884 reviews 7.7/10 Service
  • 25 reviews 5.3/10 WiFi
  • 1,588 reviews 5.1/10 Food
  • 1,017 reviews 5.7/10 Comfort
  • 869 reviews 3.5/10 Cleanliness
  • 718 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.