Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at THE AMBASSADOR SEOUL - A PULLMAN. While we are pleased to know that you appreciated aspects of our hotel and the service provided by our team, we sincerely regret that several areas of your experience did not meet your expectations, particularly given the price point. We apologize for the inconvenience caused by the unreliable Wi-Fi connection in your room, especially during your business trip. We understand how essential stable and convenient internet access is for working, and we regret the frustration caused by repeated login attempts. Your comments will be shared with the relevant team for review. We also appreciate your feedback regarding the motion-activated bathroom light, as we understand that unwanted illumination during the night can disturb your rest. We understand your disappointment regarding the additional charges for certain swimming pool and sauna facilities. We also acknowledge your comments about access to the showers and facilities after check-out. Your feedback on these matters is valuable as we continue to review our services and improve the overall guest experience. Thank you once again for your honest feedback. We regret that your stay fell short of the seamless and comfortable experience we strive to provide, and we hope to have the opportunity to offer you a more satisfying stay in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed the comfortable atmosphere, friendly staff, and attentive service during your stay at THE AMBASSADOR SEOUL - A PULLMAN. Your positive comments are greatly appreciated and serve as wonderful encouragement to our entire team. As an ALL Gold member, we truly appreciate your continued trust in our brand. We will continue striving to provide warm hospitality and a comfortable, memorable experience for every guest. We look forward to welcoming you and your partner back to our hotel on your next visit to Seoul. Warm regards,

Dear Valued Guest, Thank you very much for sharing your thoughtful feedback with us. We are delighted to hear that you enjoyed your stay at THE AMBASSADOR SEOUL - A PULLMAN, particularly our comfortable and impeccably clean rooms, the beautiful view of Seoul Tower, and the wide selection of breakfast offerings. We are also pleased that you were able to enjoy complimentary access to our outdoor pool, adding something special to your stay. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi connection in your room. We understand how important reliable internet access is for a comfortable stay, and we regret that the connection did not meet your expectations. Your feedback will be shared with the relevant team for review as we continue working to improve the quality and reliability of our service. As an ALL Gold member, we truly appreciate your continued trust in our hotel. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you and your partner back for an even more enjoyable stay in Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed a comfortable stay and found your room clean and our team welcoming. Your kind words are greatly appreciated and encourage us to continue providing warm hospitality and a pleasant experience for every guest. We truly appreciate your trust in THE AMBASSADOR SEOUL - A PULLMAN and look forward to welcoming you back on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. T., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, pleasant ambience, and well-appointed, clean rooms. It is especially wonderful to know that our friendly and attentive team contributed to an enjoyable stay. We also sincerely appreciate your continued support as an ALL Gold member. At the same time, we regret that the Wi-Fi experience did not fully meet your expectations. Your feedback has been shared with the relevant team for review and improvement. Thank you once again for your kind recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Z., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are particularly concerned by your comments regarding the front desk service and the perceived difference in treatment toward guests of different nationalities. We take such concerns seriously, as every guest deserves to be treated with equal respect, warmth, and professionalism. We also regret the cleanliness and room condition issues you encountered, including the uncleaned toilet, lipstick marks on the wine glasses, and damaged duvet cover. These matters fall short of our standards, and your feedback will be shared with the relevant management and housekeeping teams for thorough review and corrective action. We are also sorry to learn that you experienced difficulty connecting to the Wi-Fi. Please accept our sincere apologies for the disappointment and discomfort you experienced. Your feedback is important to us as we work to improve the quality and consistency of our service. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. W., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed a comfortable stay at THE AMBASSADOR SEOUL - A PULLMAN and were pleased with our convenient location, clean and comfortable room, and friendly service provided by our team. We truly appreciate your kind comments and recommendation. Your feedback is a great encouragement to our entire team and motivates us to continue providing a comfortable and welcoming experience for our guests. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. C., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room clean and appreciated the quality of the fixtures. We also appreciate your support as an ALL Classic member. At the same time, we regret that the placement of the universal power outlets was inconvenient when using your personal appliances. We also understand your disappointment with the limited food options available for a late breakfast, and we appreciate your suggestion regarding providing more choices for guests who require breakfast after 10 a.m. Your valuable comments have been shared with the relevant teams for consideration as we continue to improve the guest experience. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for a more comfortable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. N., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your eight-night stay with us and found our rooms spacious, comfortable, and well equipped. We are also pleased that you appreciated our convenient location, fitness center, and cleanliness. It is especially rewarding to know that you would choose to stay with us again. We truly appreciate your support as an ALL Classic member and sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. G. S., Thank you very much for taking the time to share such wonderful and thoughtful feedback with us. We are delighted to hear that you enjoyed your stay, from the spotless and quiet room with its Namsan Tower view to our breakfast and the professionalism and warmth of our entire team. Your kind recognition of our Servers, Housekeeping, Valet, and Front Desk teams is truly appreciated. We are especially grateful for your special mention of our bartender. We will be sure to share your warm compliments with him, as your kind words will be a wonderful encouragement. It is also very rewarding to know that you found our booking and communication process smooth and that you plan to return on your next trip. As an ALL Classic member, we sincerely appreciate your continued support and look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. B., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our spacious room, comfortable beds, and friendly service. We are especially pleased that you had such a wonderful breakfast experience and appreciated the variety of selections and clear allergen information. Your kind comments are greatly appreciated and serve as wonderful encouragement to our entire team. We sincerely look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. D., Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We sincerely regret that your stay did not fully meet your expectations. We are particularly sorry to hear that our breakfast quality and the communication with our team fell short of the standards you anticipated from a five-star hotel. We also sincerely apologize for the inconvenience you experienced when being picked up by your private driver. We understand how uncomfortable it must have been to feel rushed or that your arrangements were given less consideration. This was certainly not the impression we wished to leave, and we are sorry that our communication and approach caused you such disappointment. At the same time, we truly appreciate your kind acknowledgment of our Front Desk team. Your feedback regarding both the positive and disappointing aspects of your stay is valuable to us, and we will share your comments with the relevant departments for careful review and improvement. Please accept our sincere apologies for the shortcomings you experienced during your stay. We greatly value your feedback and hope that we may have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay overall, particularly our lounge facilities, food offerings and the warm service provided by our team. It is also wonderful to know that you were pleased with your requested mountain view and found your room comfortable and spacious for both your belongings and work. We especially appreciate your kind recognition of our Housekeeping team member on the 17th floor. We will be sure to share your compliments with the team, as feedback such as yours is a wonderful encouragement to our colleagues. At the same time, we sincerely regret your disappointment regarding the outdoor pool access fee. We understand that, particularly for a short and casual visit to the pool during an eight-night stay, the daily charge may have felt unexpectedly high. Your suggestion regarding a smaller per-use fee or a day-pass option is valuable, and we will certainly share your feedback with the relevant team for consideration. Thank you once again for your generous comments and constructive feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your husband back for an even more enjoyable stay in the future. Warm regards, The Ambassador Seoul Pullman

Dear Mr. Clinton O., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are truly delighted to hear that you had such a pleasant experience and that you enjoyed our food and the gracious and considerate service provided by our team. Your generous ratings and kind words are a great encouragement to all of us, and we are especially pleased to know that our team helped make your stay memorable. We also greatly appreciate your positive feedback regarding our breakfast and cleanliness, as well as your recognition of our sustainability efforts. It is wonderful to know that our recycling initiatives and other efforts left a positive impression during your stay. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi connection speed. Your comments are valuable to us, and we will share them with the relevant team as we continue working to improve our guests' overall experience. Thank you once again for your kind words and for choosing Ambassador Seoul Pullman. We sincerely hope to have the pleasure of welcoming you and your partner back in the future for another enjoyable and memorable stay. Warm regards, Ambassador Seoul Pullman

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a wonderful stay and that you were satisfied with every aspect of your experience, from your accommodation and breakfast to our cleanliness and service. Your kind words are truly appreciated and serve as wonderful encouragement to our entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for your wonderful feedback following your recent stay at The Ambassador Seoul – A Pullman Hotel. We are delighted to hear that you enjoyed our beautiful hotel and found our location convenient for exploring the city, with subway stations, shopping, restaurants, and other attractions within walking distance. It is especially pleasing to know that you were satisfied with every aspect of your stay, from your arrival and accommodation to our cleanliness, Wi-Fi, and sustainability efforts. We are also grateful for your kind recognition of our reception and lounge teams. We will be sure to share your compliments with them, as such positive feedback is a great encouragement to our colleagues. Thank you once again for choosing The Ambassador Seoul – A Pullman Hotel and for your strong recommendation. We hope to have the pleasure of welcoming you and your friends back to Seoul for another enjoyable stay. Warm regards, The Ambassador Seoul – A Pullman Hotel

Dear Mr. S., Thank you very much for taking the time to share your valuable feedback with us. We are pleased to hear that you appreciated our convenient location near Dongdaemun, comfortable accommodation, cleanliness, and the friendly service provided by our team. We are also glad that you enjoyed our Concierge Service and other facilities during your stay. At the same time, we appreciate your feedback regarding the breakfast selection during your four-night stay. We understand that having more variety each day would make the experience more enjoyable, and your comments will be shared with our culinary team for consideration. We also appreciate your feedback regarding the additional charge for shaving kits and toothbrushes. We understand that this may have been unexpected, and your comments are valuable to us as we continue to improve the overall guest experience. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We look forward to welcoming you back and providing an even more comfortable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. N. M. W., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a pleasant stay, and that you loved our food as well as the cleanliness of your room. It is especially rewarding to know that our team members contributed to your satisfaction; we will be sure to pass along your kind compliments to the front desk agent who checked you in, as well as our Concierge team, for providing such friendly and helpful service. We truly appreciate your support and are thrilled that everything met your expectations. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN soon for another fantastic experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great stay and were satisfied with the cleanliness of your room and our housekeeping service. It is also wonderful to know that you enjoyed our various facilities and services, including the Executive Lounge, pool, fitness center, dining options, and Concierge Service. As an ALL Classic member, we truly appreciate your continued support and are especially pleased to know that you were satisfied with the recognition you received during your stay. Your kind comments about our service are a great encouragement to our entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN