Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 3,001 reviews

Best price
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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - Double bed

Photo out of - Superior room - Double bed

The superior room has a comfortable area for two people. It is elegantly decorated with Lyonnaise silk and has ample storage space. It offers peace and comfort after strolling around the culinary capital.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Ideal for those wanting separate beds, this bedroom has a comfortable area for two people. It is elegantly decorated with Lyon silk and affords comfort and serenity during your Lyon getaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The views on the quai du Rhône from this bedroom are exceptional. Ample storage and felted textures bring serenity and a feeling of well-being. Cosy for two, the space is decorated with Lyon silk.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite - double bed, river view

Photo out of - Junior suite - double bed, river view

The stunning Rhône views, this Junior suite will welcome you in its lounge and bedroom, both located at the front of the hotel. Ideal for those looking for space and comfort with beautiful light.

  • Views:

    River side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - double bed, river view

Photo out of - Prestige Suite - double bed, river view

Welcome home! Our 3, 80 sq.m. apartments have a view of the Rhône, a lounge, dining room and bedroom, allowing you to move through different spaces, with the added comfort of our hotel.

  • Views:

    River side

Max. number of persons
3
Area
From 80 m² / 861 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 5 rooms for people with reduced mobility
  • 40 connecting rooms
  • 164 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Baby bed
  • Baby bath

Well-being

SOFITEL Spa Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 77 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 35.00 € 35 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LES 3 DOMES

Photo out of - LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Cooking style
French
Chef name
Jérémy Ravier
Capacity
70
Accessibility
Accessible service
20, quai Gailleton, 69002 Lyon, France
Telephone +33 4 72 41 20 97
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We are delighted to welcome you to Les 3 Dômes!

Book

LIGHT BAR

Photo out of - LIGHT BAR

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Bar Type
LOBBY BAR
Capacity
40
Accessibility
Accessible service
Telephone +33 4 72 41 20 20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Relax with a Deep Nature massage or a Biologique Recherche treatment, exclusively at Sofitel Lyon Bellecour. Open 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,001 reviews

Customer review rating 4.5/5

Kenny L. Couples - Confirmed reviews ALL

Dear Mister L., Thank you sincerely for taking the time to share such a warm and heartfelt review following your stay at Sofitel Lyon Bellecour. It is always a great pleasure to welcome our guests for such special occasions, and we are truly delighted to have contributed to making your 20th wedding anniversary such a memorable moment. Knowing that the thoughtful gestures and personalised attention of our teams made this milestone even more special is particularly rewarding. Creating meaningful experiences through genuine care and attentive service is at the very heart of our hospitality and we are thrilled to know you experience reflected our commitment. We are especially touched by your kind recognition of our team members, whose dedication and commitment contributed to making your experience exceptional from beginning to end. Your lovely comments regarding your dinner at our restaurant Les 3 Dômes are equally appreciated. We are delighted that the experience exceeded your expectations and that the quality of the cuisine, together with the attentive service of our restaurant team, made for such a wonderful occasion. Your generous words have been shared with all our team, and especially Lou, Thomass, and Julien who will be deeply touched by your recognition. Thank you once again for choosing Sofitel Lyon Bellecour to celebrate such an important milestone. Your recommendation is truly appreciated and we would be honoured to welcome you back and have the pleasure of creating many more wonderful memories. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Tomas M. Business - Confirmed reviews ALL

Dear Mister M., Thank you for taking the time to share your thoughts on your stay with us. We are delighted to know that this recent experience was aligned with your previous stay. We are truly grateful for the loyalty you have shown to Sofitel Lyon Bellecour throughout your stays. It is a real pleasure to know that, from one visit to the next, you continue to appreciate the quality of service we are committed to providing our guests. However, we sincerely regret to hear that your experience was affected by the impact to our property resulting from the riots, an unfortunate external circumstance beyond our control. Our priority has been to restore the quality of our services and bring our facilities back up to the standards we are committed to providing, as quickly as possible, so that our guests can enjoy the highest level of comfort. The safety, comfort and well-being of our guests are always our top priorities, and we firmly believe that honest and open communication is an essential part of the experience we strive to provide. We sincerely regret that we fell short of your expectations in this regard and did not proactively provide you with the level of detail and transparency you would have expected and would like to extend our heartfelt apologies. We truly value your feedback and remain committed to ensuring that our guests feel informed, cared for and confident throughout their stay. Regarding the technical issue you experienced with one of our elevators during your stay, we would like to thank you for bringing this matter to our attention. Your feedback is invaluable in helping us uphold the standards of installations we strive to provide to our guests. Please be assured that your comments have been duly shared with our maintenance team, who will undertake the necessary measures to address the issue, alongside a thorough follow-up process to ensure that the matter is fully resolved and that the quality and reliability of our elevators are restored to the standards you rightfully expect. As one of our valued returning guests, your feedback means a great deal to us. Given your knowledge of our property, we particularly appreciate you taking the time to share your perspective and experiences with us. Your comments are truly valued and help us identify opportunities to continuously improve. Thank you once again for your continued loyalty, and we sincerely hope to have the pleasure of welcoming you back for a more enjoyable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Adnan A. Business - Confirmed reviews ALL

Dear Mister A., We sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to hear that you enjoyed your experience at Sofitel Lyon Bellecour. It is always a pleasure to know that our prime location in the vibrant heart of Lyon contributed to your satisfaction. We would be thrilled to welcome you back soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Kate B. Couples - Confirmed reviews ALL

Dear Madam B., Thank you very much for taking the time to share your experience with us. We are delighted to learn that you had an enjoyable stay and particularly appreciated the thoughtful and attentive service provided by our Front Desk Team, as well as the elegant atmosphere of our hotel. We are pleased that we were able to accommodate your early arrival and make your room available ahead of the usual check-in time for your comfort. We are, however, sorry to learn that the style and layout of your room did not entirely meet your expectations. Please be assured that your feedback is greatly appreciated and will be shared with our teams as we continuously strive to refine the experience we offer our guests. We also sincerely regret that the circumstances surrounding the unrest in Lyon, which were beyond our control, may have disrupted your stay and limited some of the experiences you had anticipated. Furthermore, we apologise for any inconvenience caused by the temporary closure of our downstairs bar during the ongoing renovation of our lobby. It is particularly rewarding to know that, despite these shortcomings, you retain fond memories of your stay and would consider returning. We would be delighted to have the opportunity to welcome you back on your next visit to Lyon and provide you with an experience that fully reflects the standards of hospitality we strive to uphold. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Nicholas A. Couples - Confirmed reviews ALL

Dear Mister A., Thank you for taking the time to share your lovely feedback. We are delighted that you enjoyed our fantastic location in the vibrant heart of Lyon and the thoughtful service provided by our team. Your kind words are deeply appreciated and mean a great deal to our entire team, particularly given the challenging circumstances. We truly appreciate your recognition of their dedication and unwavering commitment to delivering exceptional service. We sincerely hope to have the pleasure of welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Dear Mister L., Thank you sincerely for taking the time to share such a warm and heartfelt review following your stay at Sofitel Lyon Bellecour. It is always a great pleasure to welcome our guests for such special occasions, and we are truly delighted to have contributed to making your 20th wedding anniversary such a memorable moment. Knowing that the thoughtful gestures and personalised attention of our teams made this milestone even more special is particularly rewarding. Creating meaningful experiences through genuine care and attentive service is at the very heart of our hospitality and we are thrilled to know you experience reflected our commitment. We are especially touched by your kind recognition of our team members, whose dedication and commitment contributed to making your experience exceptional from beginning to end. Your lovely comments regarding your dinner at our restaurant Les 3 Dômes are equally appreciated. We are delighted that the experience exceeded your expectations and that the quality of the cuisine, together with the attentive service of our restaurant team, made for such a wonderful occasion. Your generous words have been shared with all our team, and especially Lou, Thomass, and Julien who will be deeply touched by your recognition. Thank you once again for choosing Sofitel Lyon Bellecour to celebrate such an important milestone. Your recommendation is truly appreciated and we would be honoured to welcome you back and have the pleasure of creating many more wonderful memories. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Tomas M. Business - Confirmed reviews ALL

My stay was pretty much in line with my previous long-term experience, so no big surprises. Unfortunately, the hotel and lobby showed signs of vandalism from previous weekends. I would have appreciated a bit more proactive communication from the hotel about that. I wasn't really sure what to expect until I called myself and was reassured about the safety. Another issue was the elevators, especially the one in the middle. The lobby door kept jamming, and sometimes the whole cabin shook during the descent, which isn't exactly a pleasant feeling in a 4-star hotel.

Dear Mister M., Thank you for taking the time to share your thoughts on your stay with us. We are delighted to know that this recent experience was aligned with your previous stay. We are truly grateful for the loyalty you have shown to Sofitel Lyon Bellecour throughout your stays. It is a real pleasure to know that, from one visit to the next, you continue to appreciate the quality of service we are committed to providing our guests. However, we sincerely regret to hear that your experience was affected by the impact to our property resulting from the riots, an unfortunate external circumstance beyond our control. Our priority has been to restore the quality of our services and bring our facilities back up to the standards we are committed to providing, as quickly as possible, so that our guests can enjoy the highest level of comfort. The safety, comfort and well-being of our guests are always our top priorities, and we firmly believe that honest and open communication is an essential part of the experience we strive to provide. We sincerely regret that we fell short of your expectations in this regard and did not proactively provide you with the level of detail and transparency you would have expected and would like to extend our heartfelt apologies. We truly value your feedback and remain committed to ensuring that our guests feel informed, cared for and confident throughout their stay. Regarding the technical issue you experienced with one of our elevators during your stay, we would like to thank you for bringing this matter to our attention. Your feedback is invaluable in helping us uphold the standards of installations we strive to provide to our guests. Please be assured that your comments have been duly shared with our maintenance team, who will undertake the necessary measures to address the issue, alongside a thorough follow-up process to ensure that the matter is fully resolved and that the quality and reliability of our elevators are restored to the standards you rightfully expect. As one of our valued returning guests, your feedback means a great deal to us. Given your knowledge of our property, we particularly appreciate you taking the time to share your perspective and experiences with us. Your comments are truly valued and help us identify opportunities to continuously improve. Thank you once again for your continued loyalty, and we sincerely hope to have the pleasure of welcoming you back for a more enjoyable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Adnan A. Business - Confirmed reviews ALL

v good

Dear Mister A., We sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to hear that you enjoyed your experience at Sofitel Lyon Bellecour. It is always a pleasure to know that our prime location in the vibrant heart of Lyon contributed to your satisfaction. We would be thrilled to welcome you back soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Kate B. Couples - Confirmed reviews ALL

Really welcoming reception staff, room sorted on early arrival, public areas beautiful, room was a bit dated for a 5 star hotel. Great selection of drinks in the bar upstairs. Obviously lots of issues with the unrest in Lyon, and downstairs bar not operating which was a shame. Overall a lovely experience and would consider staying again when I am next in Lyon

Dear Madam B., Thank you very much for taking the time to share your experience with us. We are delighted to learn that you had an enjoyable stay and particularly appreciated the thoughtful and attentive service provided by our Front Desk Team, as well as the elegant atmosphere of our hotel. We are pleased that we were able to accommodate your early arrival and make your room available ahead of the usual check-in time for your comfort. We are, however, sorry to learn that the style and layout of your room did not entirely meet your expectations. Please be assured that your feedback is greatly appreciated and will be shared with our teams as we continuously strive to refine the experience we offer our guests. We also sincerely regret that the circumstances surrounding the unrest in Lyon, which were beyond our control, may have disrupted your stay and limited some of the experiences you had anticipated. Furthermore, we apologise for any inconvenience caused by the temporary closure of our downstairs bar during the ongoing renovation of our lobby. It is particularly rewarding to know that, despite these shortcomings, you retain fond memories of your stay and would consider returning. We would be delighted to have the opportunity to welcome you back on your next visit to Lyon and provide you with an experience that fully reflects the standards of hospitality we strive to uphold. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Nicholas A. Couples - Confirmed reviews ALL

Wonderful service from all the staff coping with the devastating aftermath of the manifestation.

Dear Mister A., Thank you for taking the time to share your lovely feedback. We are delighted that you enjoyed our fantastic location in the vibrant heart of Lyon and the thoughtful service provided by our team. Your kind words are deeply appreciated and mean a great deal to our entire team, particularly given the challenging circumstances. We truly appreciate your recognition of their dedication and unwavering commitment to delivering exceptional service. We sincerely hope to have the pleasure of welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Jose F. Business - Confirmed reviews ALL

the room was like a maze, quite small, old fashion, with a tub that would not be easy for old people to get inside, bar didn't have a good food menu available, mainly just for one people. Bed and pillows were good, breakfast was reasonable, but not within standards for a 5 star hotel. Hotel staff are kind.

Dear Mr. F., Thank you for sharing your feedback regarding your recent stay. We are glad to know that you appreciated the kindness of our team as well as the comfor of your room. We continually strive to enhance our offerings and ensure a comfortable experience for all our guests and we thank you for sharing your detailed feedback about your experience. Our bar offers a selection of tapas, and we also have a restaurant as well as room service, both offering options for more substantial meals. We also offer a gourmet breakfast buffet with a wide variety of items, and we would appreciate knowing which items you felt were missing in order to better meet your expectations. Regarding the room, we kindly invite you to contact us on the occasion of a future stay and we will be more than happy to recommend a room that better suits your preferences. We truly hope to have the pleasure of welcoming you back. Sincerely Claire Quality Manager

Customer review rating 0.5/5

Niranjalie R. Couples - Confirmed reviews ALL

The staff were very friendly, but the room was completely unacceptable. We had an extremely busy schedule and had no time to complain with the front desk. Extremely disappointed would never stay again.

Dear Mrs. R., Thank you for taking the time to share your feedback regarding your stay with us. We are sincerely sorry to learn that your experience, and particularly your room, did not meet your expectations. We truly regret that we fell short of our usual quality standards during your visit. Please be assured that we take these matters very seriously. We have immediately communicated with our teams to address the identified shortcomings and implement the necessary corrective measures. We are also reinforcing our vigilance and preventive measures to ensure this situation does not happen again. We are grateful for your kind words about our staff. We would like to present our most sincere apologies for for not having succeeded in making your stay as pleasant as we would have wished and we sincerely hope to have another opportunity to welcome you back and demonstrate our full commitment to your satisfaction. Sincerely Claire Quality Manager

Customer review rating 1.5/5

Christian S. Couples - Confirmed reviews ALL

Hello, We were disappointed with the condition of our room during our stay. The curtains were detached and full of holes, and we found mold in the bathroom. We have already sent photographs documenting these issues to h0…"

Dear Mr. S., Thank you for sharing your feedback on your stay with us. We deeply regret that your stay did not meet your expectations and we have personally contacted you to discuss your experience. We took these incidents very seriously and immediately contacted our teams to ensure that these issues were addressed promptly. We sincerely hope to be given another opportunity to regain your trust. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Brian O. Business - Confirmed reviews ALL

Windows were covered, lobby was a construction site and the room was dated. Good location and good service at the desk.

Dear Mr. O., Thank you for taking the time to share your feedback regarding your recent stay with us. We are very pleased to know that you appreciated our central location in the heart of Lyon, as well as the service provided by our team. We sincerely regret that certain aspects of your experience did not meet your expectation and are truly sorry for any inconvenience caused. Please rest assured that the comfort and safety of our guests remain our utmost priority, and that we are taking all necessary precautions in the current circumstances. We have carefully reviewed your comments, which are extremely valuable to us as part of our commitment to continuous improvement. We sincerely hope to have the opportunity to welcome you back and regain your trust on a future visit. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Gitta B. Couples - Confirmed reviews ALL

Housekeeping extraordinary! Sofitel service is always great.

Dear Madam B., We sincerely thank you for taking the time to share such an enthusiastic review following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location as well as the comfort of our hotel. We particularly appreciate you taking the time to highlight the care provided by our Housekeeping team. We are committed every day to ensuring that every detail is thoughtfully attended to in order to provide our guests with the most pleasant stay possible, and we are delighted that your experience reflected this commitment. It is especially rewarding to know that our team contributed to making your experience memorable through their warm hospitality and attentive service. Your kind compliments will certainly be shared with them. We are very grateful for your loyalty toward Sofitel and we look forward to welcoming you back soon for another exceptional stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

John C. Business - Confirmed reviews ALL

Staff as always were great. During the riot, their care for guests was amazing! I have to add that the rooms are a bit dated and need some upgrading.

Dear Mister C., Thank you very much for your kind words and for taking the time to share your feedback following your stay with us, which unfortunately coincided with the disturbances that took place on Saturday, October 17th. We sincerely regret that these external circumstances, beyond our control, had an impact on your overall experience. Your recognition of our team's dedication and commitment is particularly appreciated, and we will be delighted to share your kind comments with them. We are also sorry to learn that the layout and decoration of your room did not fully meet your expectations. Please rest assured that we take your feedback very seriously and that it will be taken into consideration as part of our ongoing efforts to enhance our guests' experience. In the meantime, we would be delighted to welcome you back and offer you the opportunity to discover a different room, which we hope will better suit your preferences. We sincerely hope to have the pleasure of welcoming you back to Sofitel Lyon Bellecour on a future occasion, under much more favourable circumstances. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Carol M. Couples - Confirmed reviews ALL

Mouldy shower, room with no view, hotel design ugly. Staff pleasant but not 5 star.

Customer review rating 2.0/5

Deborah M. Couples - Confirmed reviews ALL

I was excited to stay at a Sofitel. I’m sure your hotel was lovely in its heyday but was not at all what I would have expected from the Sofitel brand today. The beds were comfy but the room was hot and stuffy, after your maintenence people attempted to rectify. We were forced to leave a window open and wound up covered in mosquito bites. We ordered drinks from room service which never showed up. The outside noise was very loud, although we know it is a busy street. It was our last night in France after a year long stay and was hoping to end with a treat. That didn’t happen.

Dear Mrs. M., Thank you for taking the time to share your feedback regarding your stay with us. We are pleased to hear that you appreciated our prime location in the heart of Lyon, however, we regret that the décor of our property did not fully meet your expectations. We would also like to offer our heartfelt apologies for the shortcomings you experienced in our services. The level of service you received does not reflect the standards we strive to uphold, and we are truly sorry that we fell short of your expectations. Your feedback is extremely valuable to us, as it helps us identify areas for improvement and continually enhance the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back in the future, providing you with a more enjoyable stay and regaining your trust. Sincerely Claire Quality Manager

Customer review rating 5.0/5

Nancy B. Friends - Confirmed reviews ALL

The staff was very helpful, courteous, and attentive. The room was lovely and very comfortable. The amenities were excellent. The food was delicious. The hotel was in a pleasant neighborhood and in a central location making it easy to get around the city. The view was spectacular. I would strongly recommend this hotel. It was a pleasure to stay there.

Dear Madam B., Thank you very much for taking the time to share such a lovely review following your stay at Sofitel Lyon Bellecour. We are delighted to know that you had such an enjoyable experience and that the comfort of our hotel, the thoughtfulness of our team and the charm of our central location contributed to making your stay so memorable. We are pleased that you enjoyed the breathtaking panoramic view over Lyon and culinary experiences offered during your visit. Your kind recommendation is sincerely appreciated and a wonderful source of encouragement for our entire team. We would be delighted to have the pleasure of welcoming you back to Sofitel Lyon Bellecour on your next visit to Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Haoran W. Business - Confirmed reviews ALL

Selected half-board option while booking but seems like nobody knows how it works. At check-in, I was told "We do not have this option", at breakfast, I was asked again to pay for it and they did not understand the "half-board option" when it should be recorded for my room. It feels strange to explain to the staff options I was marketed to while booking the hotel. I suggest coordinating the booking options, if it is not available, don't show it to customers. As a platinum member, no early check-in, room upgrade, or any welcome note in the room. I understand these are difficult during the film festival period. I was given late checkout till 2pm which I appreciated. All of the staff were very nice but I would not return as there are better options in Lyon for Accor members.

Customer review rating 2.0/5

Romy P. Couples - Confirmed reviews ALL

The service comes across as arrogant.

Dear Mr. P., Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to learn that your experience did not meet your expectations, particularly with regard to the service you received. We are also very suprised by your feedback, as it does not reflect the level of care and attention our team strives to provide to each of our guests. Our team is deeply committed to making every moment of our guests’ stay a truly exceptional experience, and we sincerely regret that this was not the impression you were left with. Would you kindly please provide us with further details regarding what may have happened during in your stay in order for us to better understand the situation and take any necessary corrective measures ? We sincerely hope to have the pleasure of welcoming you back and providing you with a much more enjoyable experience. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Zeynep T. Families - Confirmed reviews ALL

We had a wonderful stay that truly felt like a five-star experience. The front desk team were welcoming, understanding and very hospitable. We stayed in two rooms on different floors. The renovated rooms were beautifully done, but both rooms were comfortable and thoughtfully equipped with everything we needed. The breakfast room has a stunning view, and the buffet offered a good selection. The breakfast staff were also lovely and attentive. Thank you to the whole team for making our stay so enjoyable!

Dear Madam T., It is such a pleasure to read your wonderful review. Thank you very much for your kind words about your stay with us. We are delighted to know that you had such a memorable stay and that the warm welcome and attentive hospitality of our front desk team contributed to making your visit so enjoyable. We are also pleased that you appreciated the comfort of our rooms and bathrooms, as well as the wide selection offered at breakfast and the beautiful views from our restaurant room. Your lovely compliments towards our breakfast team will also be shared with great pleasure. Your satisfaction is the greatest reward for all our Ambassadors, and we sincerely hope to have the pleasure of welcoming you back to Sofitel Lyon Bellecour for another exceptional stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Muhammed L. Business - Confirmed reviews ALL

staff was great. receptionist catered very well to business traveller needs, understanding nuances of their needs and staying flexible.

Dear Mister L., Thank you very much for sharing your thoughts on your recent stay with us. We are delighted to hear that our team members, and particularly our Front Desk team, made a positive impression on your stay. Understanding and anticipating the specific needs of every guests is something we place great importance on, and we are pleased this was reflected in your experience. At the same time, we are sorry to learn that our property’s layout and overall design did not meet your expectations and did not fully reflect the standards we strive to uphold. Please rest assured that your feedback is duly noted and will be included in our future enhancement project. We hope to have the opportunity to welcome you back and provide an entirely satisfying experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Randevs N. M. D. Families - Confirmed reviews ALL

Check-in was great. Vallet service and luggage handling was excellent. The junior suite is spacious but getting outdated. Needs to be renovated. The complementary mini fridge had only 2 drinks and a pack of popcorn. We were 4 people in the room and expected more consideration. Breakfast was excellent with a good variety. 3 domes restaurant dinner was very good. Checkout was also very good with luggage and vallet service. Happy to return once the rooms are renovated.

Dear Mister D., Thank you very much for sharing your impressions regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location and found it to be the perfect base for exploring the city, with its many attractions within walking distance. Your satisfaction is our greatest reward, and we are particularly pleased to know that the professionalism, expertise and warm hospitality of our team contributed to making your stay so enjoyable. Your kind words are a wonderful source of motivation for all of us. We are sincerely pleased by your compliments regarding our restaurant and breakfast offering. We are delighted that you appreciated the quality and variety of our cuisine, and that our culinary experiences contributed to making your stay even more memorable. Nevertheless, we sincerely thank you for bringing to our attention your observations regarding the layout and decoration of our rooms, as well as the variety and quantity of products offered in our complimentary minibar. We are sorry that these aspects were not to your satisfaction and that we fell short of your expectations in that regard. Please rest assured that your comments have been carefully noted and shared with the relevant teams, as guest feedback is invaluable in helping us identify areas for improvement and continuously enhance the quality of our facilities and services. We are truly delighted to hear that you would consider staying with us again. We very much look forward to welcoming you back to Sofitel Lyon Bellecour and providing you with an even more memorable experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 1.0/5

Amir R. Families - Confirmed reviews ALL

- The suite I requested was not on the same expected level from a 2 stars hotel and not a 5 stars hotel - The room had a trees view while I requested a river view one - The suite furniture was broken and very unmaintained - Housekeeping needs a serious review - The toilettes had a very bad smell (also due to bad maintenance) - Moreover due to the latest manifestation in Lyon, the staff were not flexible or helpfull to adjust my reservation due to the T&C's of my booking

Other web-users rate our hotel

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